Tray.ai

tray.ai

Tray.ai declares 10 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 23, 2026. 25 tracked vendors name Tray.ai as a subprocessor, including Vercel, Pendo and Outreach.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

10 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc. Infrastructure providerIreland for EU, Australia for APAC; United States
Atlassian, Inc. & Atlassian Pty Ltd. Project management - Jira is used for bug tracking. Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customerUnited States; Australia
Datadog, Inc. Internal system and error logsGermany; United States
Google LLC Company communicationUnited States
Intercom, Inc. Customer support - Only used if customers submit data via Intercom live chatUnited States
OpenAI, Inc. AI
Customers must opt-in to this sub-processor where details of OpenAI’s processing will be described. OpenAI will not be allowed to use customer data for its own training purposes. More info on AI processinghere.
United States
Plan.nr Ltd
A wholly owned UK subsidiary of Tray.ai, Inc. - Tray has engineering and support staff based in the UK and may therefore need to access data of our customers for support and maintenance purposes
United Kingdom
Slack Technologies, LLC Company communicationUnited States
Twilio, Inc.
Twilio Sendgrid processes emails used by customers in the v3 and below Send Email connector in workflows. Previously named Sendgrid, Inc. This has been superseded in the v4 and above Send Email connector which uses AWS SES
United States
Zendesk, Inc. Customer support - Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customerUnited States

Web TechnologiesCSV · Atom

Tray.ai's homepage made 55 requests to 2 domains, and 1 service controlled by another company.

Other (1): usually detected as Video players: Wistia

1 third party by category: Other 1

Third parties 1 · 1 request
Wistia wistia.com 2% of the page's requests 1
First party 1 · 54 requests
Tray.ai Amazon CloudFront Amazon Web Services Astro 6.2.2 HSTS Open Graph Vercel Vercel Analytics Vercel Speed Insights 98% of the page's requests 54

Subprocessor of (25)CSV · Atom

25 companies
  • Accelevents Event Platform accelevents.com Integration manager for 3rd party tools like Hubspot, Salesforce, Marketo
  • Ambition ambition.com Data Forwarding
  • Atomicwork atomicwork.com
  • Audienceview audienceview.com Integration services
  • Bizzabo bizzabo.com Customers integrations
  • Bynder bynder.com Tray provides an integration middleware platform facilitating selected third party integrations.
  • Crossbeam crossbeam.com Cloud-based integration service
  • DemandScience demandscience.com IT Infrastructure / Cloud-Based Integration; Integration and automation platform
  • dotdigital dotdigital.com Operator of “middleware” for certain third-party integrations offered by Dotdigital and Fresh Relevance that may be connected to a Fresh Relevance or Dotdigital account (as configured by the client).
  • Drata drata.com [SafeBase] [Opt-in] If configured to integrate with a customer's instance of HubSpot, Tray provides workflow automation services used to integrate and automate data flows between the platform and customer's instance of HubSpot. It helps streamline operations by enabling secure, no-code data synchronization and process automation.
  • Eptura eptura.com Optional integration for floor plan drawings and connectors to third-party services
  • Goldcast goldcast.io Integration platform that allows Cvent to automate workflows and connect to third party customer applications.
  • Higher Logic higherlogic.com Integrations
  • Hiver hiverhq.com Integrations platform
  • Optimizely optimizely.com
  • Outreach outreach.io Data Sharing Platform
  • Pendo pendo.io **Purpose:** Workflow automation and systems integration **Location(s) of processing:** US, EU, JPN, AUS (according to customer's hosting location)
  • RingCentral ringcentral.com Data application integration
  • SundaySky sundaysky.com
  • Tomorro tomorro.com Integration tool between Tomorro and third-party services
  • Udemy udemy.com API integration tool
  • UserVoice uservoice.com
  • Vercel vercel.com Customer support process automation and productivity platform
  • Walnut walnut.io Embedded integration platform
  • Zuddl zuddl.com Integration Builder and Manager

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: 1 incident (1 minor)Oct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: 1 incident (1 minor)Oct 18: no incident reportedOct 19: 1 incident (1 no impact stated)Oct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 0 major or critical
  • 1 min typical time to resolve
BeganIncidentImpactLasted
Degraded Application Performance - Helix Deploymentsno impact stated1 min
Degraded Application Performanceminor1 min
Degraded Application Performance - Send Email Connectorminor1 h 21 min
Billing and Usage Temporarily Unavailableno impact stated—
Issues Logging into Tray Applicationmajor2 h 42 min
Degraded Application Performanceminor2 h 53 min
Scheduled Trigger Degraded Performancemajor45 min
Degraded Application Performance - Project Versionsminor1 min

Incidents per month

0 2 4 Dec 2025: 3 incidents (3 minor) · typical time to resolve 2 h 7 min Jan 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 1 h 22 min Feb 2026: 1 incident (1 no impact stated) Mar 2026: 0 incidents Apr 2026: 1 incident (1 no impact stated) May 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 1 h 45 min Jun 2026: 3 incidents (3 minor) · typical time to resolve 1 min Jul 2026: 3 incidents (2 major, 1 minor) · typical time to resolve 2 h 42 min Aug 2026: 1 incident (1 no impact stated) Sep 2026: 1 incident (1 minor) · typical time to resolve 1 h 21 min Oct 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 1 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Helix1
Other1
Workflow Execution1

As Tray.ai's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Tray.ai's subprocessorsCSV · Atom

218 reported incidents in the last 30 days, by 4 of the vendors Tray.ai lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Tray.ai was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
TwilioIssue resolved minor1 h 43 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
TwilioSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
TwilioSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
TwilioSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
TwilioSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
TwilioSMS Delivery Failures from Twilio to MTN Nigeria minor6 h
OpenAIElevated errors with image generation minor1 h 49 min
TwilioSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor14 h 12 min
TwilioSMS Delivery Receipt Delays from Twilio to Globe Philippines minor13 h 16 min
TwilioSMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States minor21 h 36 min
TwilioSMS Delivery Delays from Twilio to Multiple Networks in India minor3 h 39 min
TwilioSMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand minor2 days

And 193 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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