Tray.ai
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 84 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Tray.ai's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/tray-ai"><img src="https://thirdpartyindex.com/badge/tray-ai.svg" alt="Tray.ai transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/tray-ai)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services, Inc. | Infrastructure provider | Ireland for EU, Australia for APAC; United States | |
| Atlassian, Inc. & Atlassian Pty Ltd. | Project management - Jira is used for bug tracking. Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer | United States, Australia | |
| Datadog, Inc. | Internal system and error logs | Germany; United States | |
| Google LLC | Company communication | United States | |
| Intercom, Inc. | Customer support - Only used if customers submit data via Intercom live chat | United States | |
| OpenAI, Inc. | Customers must opt-in to this sub-processor where details of OpenAI’s processing will be described. OpenAI will not be allowed to use customer data for its own training purposes. More info on AI processinghere. | United States | |
| Plan.nr Ltd | A wholly owned UK subsidiary of Tray.ai, Inc. - Tray has engineering and support staff based in the UK and may therefore need to access data of our customers for support and maintenance purposes | United Kingdom | |
| Slack Technologies, LLC | Company communication | United States | |
| Twilio, Inc. | Twilio Sendgrid processes emails used by customers in the v3 and below Send Email connector in workflows. Previously named Sendgrid, Inc. This has been superseded in the v4 and above Send Email connector which uses AWS SES | United States | |
| Zendesk, Inc. | Customer support - Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer | United States |
Listed as a subprocessor by (11)
Purposes as each company states them.
Accelevents Event Platform accelevents.com Integration manager for 3rd party tools like Hubspot, Salesforce, Marketo
Ambition ambition.com Data Forwarding
Crossbeam crossbeam.com Cloud-based integration service
Drata drata.com [SafeBase] [Opt-in] If configured to integrate with a customer's instance of HubSpot, Tray provides workflow automation services used to integrate and automate data flows between the platform and customer's instance of HubSpot. It helps streamline operations by enabling secure, no-code data synchronization and process automation.
Outreach outreach.io Data Sharing Platform
Pendo pendo.io **Purpose:** Workflow automation and systems integration **Location(s) of processing:** US, EU, JPN, AUS (according to customer's hosting location)
RingCentral ringcentral.com Data application integration
- Udemy udemy.com API integration tool
UserVoice uservoice.com
Vercel vercel.com Customer support process automation and productivity platform
Zuddl zuddl.com Integration Builder and Manager
Changes
None since tracking began.