Snapshot 235269
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"start_date": "2023-04-01T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-10-28T17:53:52.636-04:00"
}
],
"created_at": "2026-10-01T17:16:26.171-04:00",
"id": "ln42l2xgt63z",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "wcjdmvcpk2lb",
"name": "Core Services - Audit Logs",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-10-01T17:58:26.279-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T17:58:26.279-04:00",
"id": "0k46zhb58zgh",
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},
{
"affected_components": [
{
"code": "wcjdmvcpk2lb",
"name": "Core Services - Audit Logs",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Between 20:39 and 20:41 UTC on October 1, 2026, the Audit Logs API returned elevated errors (HTTP 500 and 408 timeouts) for roughly one minute. Some requests to create audit log events, and a small number of export requests, failed in this window. Requests have succeeded normally since 20:41 UTC. Other WorkOS products were not affected.\n\nThe incident was triggered by an infrastructure change that increased the number of connections to the database. We have found the cause and are putting a fix in place to prevent it from happening again. If your integration does not retry failed requests, events sent between 20:39 and 20:41 UTC may not have been recorded. We will keep monitoring and post an update once the fix is complete.",
"created_at": "2026-10-01T17:20:28.415-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T17:20:28.000-04:00",
"id": "zmbmyjd55dfb",
"incident_id": "ln42l2xgt63z",
"status": "monitoring",
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"updated_at": "2026-10-01T17:22:32.893-04:00",
"wants_twitter_update": false
},
{
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{
"code": "wcjdmvcpk2lb",
"name": "Core Services - Audit Logs",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2026-10-01T17:16:26.438-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T17:16:26.438-04:00",
"id": "0fkgrsp63hzy",
"incident_id": "ln42l2xgt63z",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T17:16:26.438-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-01T17:20:28.000-04:00",
"name": "Elevated errors for Audit Logs",
"page_id": "87bp477d06pb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-01T17:58:26.279-04:00",
"scheduled_auto_completed": false,
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"scheduled_for": null,
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"shortlink": "https://stspg.io/xblndsvz25dl",
"started_at": "2026-10-01T17:16:26.161-04:00",
"status": "resolved",
"updated_at": "2026-10-01T17:58:26.302-04:00"
},
{
"components": [],
"created_at": "2026-10-01T11:30:00.000-04:00",
"id": "zz26t7zld3sm",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": null,
"body": "On October 1, 2026, from 11:34 to 11:40 AM EDT, our CDN provider had a network problem at its Columbus, Ohio location. Some requests to the WorkOS API (api.workos.com) and to AuthKit-hosted pages failed with HTTP 500 or 403 errors. Only requests routed through that location were affected. At the peak, about 8% of all API requests failed, including Audit Logs event ingestion, authentication and Vault decrypt calls. WorkOS systems stayed healthy the whole time and the provider fixed the problem by 11:40 AM EDT.\n\nAudit Logs event ingestion (POST /audit_logs/events) was the most affected endpoint: up to 21% of event submissions failed at the peak. Events from failed requests were not recorded. If your application did not retry them, resend any audit log events submitted between 11:34 and 11:40 AM EDT.",
"created_at": "2026-10-09T15:50:37.341-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-01T11:30:00.000-04:00",
"id": "t5gb3xp0gqh3",
"incident_id": "zz26t7zld3sm",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-09T15:50:37.341-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Elevated API and AuthKit errors for some requests (Columbus, OH region)",
"page_id": "87bp477d06pb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
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"resolved_at": "2026-10-01T11:30:00.000-04:00",
"scheduled_auto_completed": false,
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"shortlink": "https://stspg.io/zck5x6nt2s7m",
"started_at": "2026-10-01T11:30:00.000-04:00",
"status": "resolved",
"updated_at": "2026-10-09T15:57:30.294-04:00"
}
],
"page": {
"id": "87bp477d06pb",
"name": "WorkOS",
"url": "https://status.workos.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}