Snapshot 237773
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{
"incidents": [
{
"created_at": "2026-11-03T09:52:35Z",
"id": "01M6GD6AEJ0GCT137HHA3YVK3S",
"impact": "critical",
"incident_updates": [
{
"body": "The issue affecting V4 agents has been resolved.\nA bad configuration prevent the agents from connecting to new sessions - after fixing the configuration systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.",
"created_at": "2026-11-03T10:19:35Z",
"display_at": "2026-11-03T10:15:00Z",
"id": "01M6GEQR9JJ972FSH8JPXH2SZ2",
"incident_id": "01M6GD6AEJ0GCT137HHA3YVK3S",
"status": "resolved",
"updated_at": "2026-11-03T10:21:06Z"
},
{
"body": "We are currently investigating reports of an issue affecting users ability to connect with v4 agents . Our team is working to identify the root cause. We will provide an update as soon as more information is available.",
"created_at": "2026-11-03T09:52:35Z",
"display_at": "2026-11-03T09:52:35Z",
"id": "01M6GD6AEJ3VWWE7MGQA3HMXS1",
"incident_id": "01M6GD6AEJ0GCT137HHA3YVK3S",
"status": "investigating",
"updated_at": "2026-11-03T09:52:35Z"
}
],
"name": "Potential V4 Agents outage (failed to connect)",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-11-03T10:15:00Z",
"status": "resolved",
"updated_at": "2026-11-03T10:19:35Z"
},
{
"created_at": "2026-08-31T08:33:55Z",
"id": "01M1BF88HD6YMH579DCKCFTRJ6",
"impact": "critical",
"incident_updates": [
{
"body": "V2 (Talks) streaming is fully restored and operating normally.",
"created_at": "2026-08-31T09:01:24Z",
"display_at": "2026-08-30T19:30:00Z",
"id": "01M1BGTKFXS27P6BZRRJWY71BZ",
"incident_id": "01M1BF88HD6YMH579DCKCFTRJ6",
"status": "resolved",
"updated_at": "2026-08-31T09:01:31Z"
},
{
"body": "V2 (Talks) stream creation is recovering and new sessions are being created successfully, some requests may still fail intermittently while we monitor.",
"created_at": "2026-08-31T09:01:04Z",
"display_at": "2026-08-30T18:45:00Z",
"id": "01M1BGSZS6ZYMTS8CW1XCTCSKB",
"incident_id": "01M1BF88HD6YMH579DCKCFTRJ6",
"status": "investigating",
"updated_at": "2026-08-31T09:01:15Z"
},
{
"body": "We are currently investigating reports of an issue affecting stream session creation for V2 (Talks) agents. Our team is working to identify the root cause. We will provide an update as soon as more information is available.",
"created_at": "2026-08-31T08:33:55Z",
"display_at": "2026-08-30T17:10:00Z",
"id": "01M1BF88HDYGE6Q95MMEXABA04",
"incident_id": "01M1BF88HD6YMH579DCKCFTRJ6",
"status": "investigating",
"updated_at": "2026-08-31T08:38:18Z"
}
],
"name": "V2 (Talks) Agents Streaming Outage",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-08-30T19:30:00Z",
"status": "resolved",
"updated_at": "2026-08-31T09:02:57Z"
},
{
"created_at": "2026-08-31T08:45:25Z",
"id": "01M1BFXACV21JFBSZK3BE9XE67",
"impact": "minor",
"incident_updates": [
{
"body": "V3 (Clips) streaming is fully restored and operating normally.",
"created_at": "2026-08-31T08:51:32Z",
"display_at": "2026-08-30T18:25:00Z",
"id": "01M1BG8GMJF2VGDRH1713TYSHK",
"incident_id": "01M1BFXACV21JFBSZK3BE9XE67",
"status": "resolved",
"updated_at": "2026-08-31T08:56:11Z"
},
{
"body": "Error rates are decreasing, we are monitoring recovery.",
"created_at": "2026-08-31T08:46:26Z",
"display_at": "2026-08-30T18:00:00Z",
"id": "01M1BFZ6A1S5JW3AEH2HZZ66A4",
"incident_id": "01M1BFXACV21JFBSZK3BE9XE67",
"status": "investigating",
"updated_at": "2026-08-31T08:46:58Z"
},
{
"body": "We are investigating elevated error rates when creating V3 (Clips) streaming sessions, some session creations may fail or time out.",
"created_at": "2026-08-31T08:45:25Z",
"display_at": "2026-08-30T16:50:00Z",
"id": "01M1BFXACVABBBKEC3N5B60RW5",
"incident_id": "01M1BFXACV21JFBSZK3BE9XE67",
"status": "investigating",
"updated_at": "2026-08-31T09:02:15Z"
}
],
"name": "V3 (Clips) Agents Stream Creation Errors",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-08-30T18:25:00Z",
"status": "resolved",
"updated_at": "2026-08-31T08:51:32Z"
},
{
"created_at": "2026-08-11T20:09:04Z",
"id": "01KZS72QZKMW4D7A74GRE8EW5C",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting Streaming connection failures on several avatar types. has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.",
"created_at": "2026-08-11T20:19:58Z",
"display_at": "2026-08-11T20:19:58Z",
"id": "01KZS7PPRCAMMJHMYF1GWSYVDH",
"incident_id": "01KZS72QZKMW4D7A74GRE8EW5C",
"status": "resolved",
"updated_at": "2026-08-11T20:19:58Z"
},
{
"body": "A fix has been implemented and we are currently monitoring the results to ensure full recovery. We will confirm once the issue is fully resolved.",
"created_at": "2026-08-11T20:16:40Z",
"display_at": "2026-08-11T20:16:40Z",
"id": "01KZS7GN3H281WVWWJMZTY02RA",
"incident_id": "01KZS72QZKMW4D7A74GRE8EW5C",
"status": "monitoring",
"updated_at": "2026-08-11T20:16:40Z"
},
{
"body": "We have identified the root cause of the issue affecting several avatar types - streaming connection failures. A fix is being implemented. We will continue to provide updates as we make progress.",
"created_at": "2026-08-11T20:16:28Z",
"display_at": "2026-08-11T20:16:28Z",
"id": "01KZS7GA5KCA57GZ7CBCZAAM1Z",
"incident_id": "01KZS72QZKMW4D7A74GRE8EW5C",
"status": "identified",
"updated_at": "2026-08-11T20:16:28Z"
},
{
"body": "We are currently investigating reports of an issue affecting Talks and Clips Streaming for Agents connection failures. Our team is working to identify the root cause. We will provide an update as soon as more information is available.",
"created_at": "2026-08-11T20:09:04Z",
"display_at": "2026-08-11T20:09:04Z",
"id": "01KZS72QZK0W7E4QYM5YHRP0YA",
"incident_id": "01KZS72QZKMW4D7A74GRE8EW5C",
"status": "investigating",
"updated_at": "2026-08-11T20:09:04Z"
}
],
"name": "Streaming outage in several avatar types",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-08-11T20:19:58Z",
"status": "resolved",
"updated_at": "2026-08-11T20:19:58Z"
},
{
"created_at": "2026-08-09T10:44:09Z",
"id": "01KZK1YXKYXZTG1QM7KGZ2V5ZS",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting specific clip agent presenters has been resolved. ",
"created_at": "2026-08-09T10:47:21Z",
"display_at": "2026-08-09T10:47:21Z",
"id": "01KZK24SDC7VHNH1WARHR28TYK",
"incident_id": "01KZK1YXKYXZTG1QM7KGZ2V5ZS",
"status": "resolved",
"updated_at": "2026-08-09T10:56:02Z"
},
{
"body": "We are currently investigating reports of an issue affecting specific clip presenters, where agent audio is not playing. ",
"created_at": "2026-08-09T10:44:09Z",
"display_at": "2026-08-09T10:44:09Z",
"id": "01KZK1YXKYEEAC63CFQ5510MNN",
"incident_id": "01KZK1YXKYXZTG1QM7KGZ2V5ZS",
"status": "investigating",
"updated_at": "2026-08-09T10:56:45Z"
}
],
"name": "Agent audio not playing for Fluent Clip presenters",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-08-09T10:47:21Z",
"status": "resolved",
"updated_at": "2026-08-09T10:47:21Z"
},
{
"created_at": "2026-06-16T14:03:09Z",
"id": "01KV8BWFT9RB33ZYG979S1ZVK7",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting agents api and streaming is resolved.\nThe issue originated from a scheduled networking maintenance work and is now resolved",
"created_at": "2026-06-16T14:18:41Z",
"display_at": "2026-06-16T14:18:41Z",
"id": "01KV8CRYBKM6M0H9GF4X2DV1CX",
"incident_id": "01KV8BWFT9RB33ZYG979S1ZVK7",
"status": "resolved",
"updated_at": "2026-06-17T07:48:44Z"
},
{
"body": "We are currently investigating reports of an issue affecting agents api and streaming related to a networking maintenance work. Our team is working to identify the root cause. We will provide an update as soon as more information is available.",
"created_at": "2026-06-16T14:03:09Z",
"display_at": "2026-06-16T12:20:00Z",
"id": "01KV8BWFT99C8HQ91HK7NM6HT7",
"incident_id": "01KV8BWFT9RB33ZYG979S1ZVK7",
"status": "investigating",
"updated_at": "2026-06-17T07:48:16Z"
}
],
"name": "Partial Outage in Agents and Talks/Clips Streaming",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-06-16T14:18:41Z",
"status": "resolved",
"updated_at": "2026-06-16T14:18:41Z"
},
{
"created_at": "2026-06-14T10:42:30Z",
"id": "01KV2VKN6V5FHGKXNKYR6H62PF",
"impact": "major",
"incident_updates": [
{
"body": "The issue impacting agent streaming of clips presentations has been resolved. ",
"created_at": "2026-06-14T10:56:49Z",
"display_at": "2026-06-14T10:56:49Z",
"id": "01KV2WDW87N8CA043CRKPN75A9",
"incident_id": "01KV2VKN6V5FHGKXNKYR6H62PF",
"status": "resolved",
"updated_at": "2026-06-14T10:56:49Z"
},
{
"body": "We are currently investigating reports of an issue affecting **[V3 Pro Avatars](https://docs.d-id.com/reference/clips-premium-avatars) streaming**. Our team is working to identify the root cause. We will provide an update as soon as more information is available.",
"created_at": "2026-06-14T10:42:30Z",
"display_at": "2026-06-14T10:42:30Z",
"id": "01KV2VKN6VP0B18HP67VEYDBHM",
"incident_id": "01KV2VKN6V5FHGKXNKYR6H62PF",
"status": "investigating",
"updated_at": "2026-06-14T10:43:16Z"
}
],
"name": "Outage in Clips (V3 Pro Avatars) Streamer ",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-06-14T10:56:49Z",
"status": "resolved",
"updated_at": "2026-06-14T10:56:49Z"
},
{
"created_at": "2026-06-08T15:14:19Z",
"id": "01KTKWS1B07EN546E45PQKTXPW",
"impact": "minor",
"incident_updates": [
{
"body": "\nThe issue affecting Agents sessions has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.",
"created_at": "2026-06-08T17:03:38Z",
"display_at": "2026-06-08T17:03:38Z",
"id": "01KTM3171QF5BV6ZCP9E88AY7N",
"incident_id": "01KTKWS1B07EN546E45PQKTXPW",
"status": "resolved",
"updated_at": "2026-06-08T17:05:17Z"
},
{
"body": "We are currently investigating reports of an issue affecting Agent sessions. Our team is working to identify the root cause. We will provide an update as soon as more information is available.",
"created_at": "2026-06-08T15:14:19Z",
"display_at": "2026-06-08T15:14:19Z",
"id": "01KTKWS1B0VSA6F9R0SH3V0BEJ",
"incident_id": "01KTKWS1B07EN546E45PQKTXPW",
"status": "investigating",
"updated_at": "2026-06-08T15:14:19Z"
}
],
"name": "Specific avatar sessions failing",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-06-08T17:03:38Z",
"status": "resolved",
"updated_at": "2026-06-08T17:03:38Z"
},
{
"created_at": "2026-05-05T14:35:08Z",
"id": "01KQW90VDWGGAMY51ZAMZ7E66K",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused. \nThe issue originated from a cloud provider scheduled upgrade that resulted in high memory consumption delaying scheduling of new cloud instances",
"created_at": "2026-05-05T15:40:10Z",
"display_at": "2026-05-05T17:06:00Z",
"id": "01KQWCQYQDH1F93FQY6WXZAPD2",
"incident_id": "01KQW90VDWGGAMY51ZAMZ7E66K",
"status": "resolved",
"updated_at": "2026-06-23T10:03:21Z"
},
{
"body": "We are currently investigating reports of an issue affecting our services due to a scheduled upgrade. Our team is working to identify the root cause. We will provide an update as soon as more information is available.",
"created_at": "2026-05-05T14:37:10Z",
"display_at": "2026-05-05T14:37:10Z",
"id": "01KQW94JTYS6N9MPGK3SM9ART6",
"incident_id": "01KQW90VDWGGAMY51ZAMZ7E66K",
"status": "investigating",
"updated_at": "2026-06-23T10:01:13Z"
}
],
"name": "Partial Service Outage",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-05-05T17:06:00Z",
"status": "resolved",
"updated_at": "2026-05-05T15:56:46Z"
},
{
"created_at": "2026-04-27T10:40:26Z",
"id": "01KQ78DC1E5HWW23XPC0VPHMHM",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting Expressive agents has been resolved. ",
"created_at": "2026-04-30T10:42:26Z",
"display_at": "2026-04-30T10:42:26Z",
"id": "01KQEZQ5PNPQNSZ63EHB979T3T",
"incident_id": "01KQ78DC1E5HWW23XPC0VPHMHM",
"status": "resolved",
"updated_at": "2026-04-30T10:42:49Z"
},
{
"body": "We are currently investigating an issue affecting expressive agents, where some agents fail to respond to user messages or speech and do not say their greeting.",
"created_at": "2026-04-27T10:40:26Z",
"display_at": "2026-04-26T15:00:00Z",
"id": "01KQ78DC1E3X7MEKS5F3QEV6N6",
"incident_id": "01KQ78DC1E5HWW23XPC0VPHMHM",
"status": "investigating",
"updated_at": "2026-04-30T10:41:54Z"
}
],
"name": "Partial Outage Expressive Agents",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-04-30T10:42:26Z",
"status": "resolved",
"updated_at": "2026-04-30T10:42:26Z"
},
{
"created_at": "2026-04-21T15:20:49Z",
"id": "01KPRA2E4PT3E8A4X6C8K0DYBF",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting affecting clips creation has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.",
"created_at": "2026-04-21T15:21:25Z",
"display_at": "2026-04-21T15:21:25Z",
"id": "01KPRA3HS33KQKHBFA1CZ18F26",
"incident_id": "01KPRA2E4PT3E8A4X6C8K0DYBF",
"status": "resolved",
"updated_at": "2026-04-26T14:33:54Z"
},
{
"body": "The issue affecting clips creation has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.",
"created_at": "2026-04-21T15:20:49Z",
"display_at": "2026-04-20T20:00:00Z",
"id": "01KPRA2E4P8F5NT61E3999XPPW",
"incident_id": "01KPRA2E4PT3E8A4X6C8K0DYBF",
"status": "investigating",
"updated_at": "2026-04-21T15:20:49Z"
}
],
"name": "Partial outage on Clips API",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-04-21T15:21:25Z",
"status": "resolved",
"updated_at": "2026-04-21T15:21:25Z"
},
{
"created_at": "2026-03-30T10:47:28Z",
"id": "01KMZ5P3PPK9141RJ3TFKTV07T",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting [***brief description of the service or functionality***] has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.",
"created_at": "2026-04-05T12:44:35Z",
"display_at": "2026-04-05T12:44:35Z",
"id": "01KNETRW6E45W0R7JS0RMV8830",
"incident_id": "01KMZ5P3PPK9141RJ3TFKTV07T",
"status": "resolved",
"updated_at": "2026-04-05T12:44:35Z"
},
{
"body": "The issue affecting clips v2 streamer has been resolved. Systems are operating normally.",
"created_at": "2026-03-30T12:43:48Z",
"display_at": "2026-03-30T12:43:48Z",
"id": "01KMZCB4RNEESA08GPVKT1YDH9",
"incident_id": "01KMZ5P3PPK9141RJ3TFKTV07T",
"status": "resolved",
"updated_at": "2026-03-30T12:43:48Z"
},
{
"body": "We are currently investigating reports of an issue affecting v3 (clips agents)",
"created_at": "2026-03-30T10:47:28Z",
"display_at": "2026-03-30T10:47:28Z",
"id": "01KMZ5P3PP15W1DCDS8NBX0YNP",
"incident_id": "01KMZ5P3PPK9141RJ3TFKTV07T",
"status": "investigating",
"updated_at": "2026-03-30T10:47:28Z"
}
],
"name": "Partial outage in Agents V3 streamers",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-03-30T12:43:48Z",
"status": "resolved",
"updated_at": "2026-04-05T12:44:35Z"
},
{
"created_at": "2026-02-02T20:30:44Z",
"id": "01KGG0SVR68J2EJAY208EJ8V9F",
"impact": "critical",
"incident_updates": [
{
"body": "The issue has fully resolved\n\nAzure incident ID: FNJ8-VQZ\nSee more: https://azure.status.microsoft/en-us/status/history/",
"created_at": "2026-02-03T08:57:57Z",
"display_at": "2026-02-03T08:57:57Z",
"id": "01KGHBJ1VYS1YF609HHEZ30F0F",
"incident_id": "01KGG0SVR68J2EJAY208EJ8V9F",
"status": "resolved",
"updated_at": "2026-02-03T13:49:23Z"
},
{
"body": "Azure has reported a fix has been implemented and we are currently monitoring the results to ensure full recovery. We will confirm once the issue is fully resolved.",
"created_at": "2026-02-03T07:35:36Z",
"display_at": "2026-02-03T07:35:35Z",
"id": "01KGH6V89AFS4ZYE1J9A5VAR21",
"incident_id": "01KGG0SVR68J2EJAY208EJ8V9F",
"status": "monitoring",
"updated_at": "2026-02-03T07:35:36Z"
},
{
"body": "We have identified the root cause of the issue to be a widespread event affecting our Azure US cluster. We will continue to provide updates as we make progress. The service is back to normal operation, creation of **new** agents and avatars is currently still unavailable\n\nAzure status page: https://azure.status.microsoft/en-us/status",
"created_at": "2026-02-02T21:34:15Z",
"display_at": "2026-02-02T21:34:15Z",
"id": "01KGG4E52DDP47J2PN9AX8Z2WJ",
"incident_id": "01KGG0SVR68J2EJAY208EJ8V9F",
"status": "identified",
"updated_at": "2026-02-02T22:05:10Z"
},
{
"body": "We have identified the root cause of the issue affecting cloud processing servers. A fix is being implemented. We will continue to provide updates as we make progress.",
"created_at": "2026-02-02T20:32:27Z",
"display_at": "2026-02-02T20:32:27Z",
"id": "01KGG0X0M50FMQK276XK71KYD8",
"incident_id": "01KGG0SVR68J2EJAY208EJ8V9F",
"status": "identified",
"updated_at": "2026-02-02T20:32:27Z"
},
{
"body": "We are currently investigating reports of an issue affecting processing performance. Our team is working to identify the root cause while scaling alternative resources to compensate. We will provide an update as soon as more information is available.",
"created_at": "2026-02-02T20:30:44Z",
"display_at": "2026-02-02T20:30:44Z",
"id": "01KGG0SVR6S080W7RY55A27S9P",
"incident_id": "01KGG0SVR68J2EJAY208EJ8V9F",
"status": "investigating",
"updated_at": "2026-02-02T20:30:44Z"
}
],
"name": "Provider Outage: Azure cloud service management issues",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-02-03T08:57:57Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
},
{
"created_at": "2026-01-26T12:08:10Z",
"id": "01KFX38KYTMXNG43RFRE8CX67M",
"impact": "minor",
"incident_updates": [
{
"body": "Between Jan 26 at 10:45 PM and Jan 26 at 11:40 PM GMT, we experienced a partial outage in our embedded agent applications",
"created_at": "2026-01-26T12:08:45Z",
"display_at": "2026-01-26T12:08:45Z",
"id": "01KFX39NKDYMFTEZ0825E87J54",
"incident_id": "01KFX38KYTMXNG43RFRE8CX67M",
"status": "resolved",
"updated_at": "2026-01-26T12:08:45Z"
}
],
"name": "Partial outage on embedded agent applications",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2026-01-26T12:08:45Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
},
{
"created_at": "2025-12-30T13:22:34Z",
"id": "01KDQPSDJG2E3AJYTASQ3G5MA5",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting checkout prices and shared agent links has been resolved. All systems are now operating normally",
"created_at": "2025-12-30T13:34:31Z",
"display_at": "2025-12-30T13:43:00Z",
"id": "01KDQQF9JK7N5Y0BG1JZVN3BSR",
"incident_id": "01KDQPSDJG2E3AJYTASQ3G5MA5",
"status": "resolved",
"updated_at": "2026-01-06T10:45:41Z"
},
{
"body": "We are currently investigating reports of an issue affecting checkout prices and shared agent links in Studio. Our team is working to identify the root cause.",
"created_at": "2025-12-30T13:22:34Z",
"display_at": "2025-12-30T12:37:00Z",
"id": "01KDQPSDJG3JGC21C6GCJGPEZG",
"incident_id": "01KDQPSDJG2E3AJYTASQ3G5MA5",
"status": "investigating",
"updated_at": "2026-01-06T10:45:22Z"
}
],
"name": "Issue with Checkout Prices and Shared Agent Links",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2025-12-30T13:43:00Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
},
{
"created_at": "2025-11-25T16:50:54Z",
"id": "01KAXYSR2R63T4TWAGDB8R0WVT",
"impact": "minor",
"incident_updates": [
{
"body": "A critical bug was discovered that prevented video generation in certain Studio flows. The issue has been fixed, and normal functionality is restored. ",
"created_at": "2025-11-25T16:52:13Z",
"display_at": "2025-11-25T16:30:00Z",
"id": "01KAXYW55GZRMCE05XA9A697CV",
"incident_id": "01KAXYSR2R63T4TWAGDB8R0WVT",
"status": "resolved",
"updated_at": "2025-11-25T16:53:13Z"
}
],
"name": "Video generation is blocked in certain flows",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2025-11-25T16:30:00Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
},
{
"created_at": "2025-10-20T19:49:10Z",
"id": "01K81JP8QNXC0HTJM01AK05FJ9",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting all D-ID products has been resolved. \nWe pushed. temporary fix to overcome the launchdarkly on-going recovery,\nSystems are operating normally. We appreciate your patience and apologize for any inconvenience caused.",
"created_at": "2025-10-21T08:18:15Z",
"display_at": "2025-10-21T08:18:15Z",
"id": "01K82XHWNFD55XN2DVAA5SDRJT",
"incident_id": "01K81JP8QNXC0HTJM01AK05FJ9",
"status": "resolved",
"updated_at": "2025-10-21T08:18:15Z"
},
{
"body": "LaunchDarkly announced that they are slowly recovering their infra to their main AWS region and scaling up to make resources available and improve the availability of the service - https://status.launchdarkly.com/incidents/zxl3q06s2lvq\n\nWe will keep providing updates, while monitor our products availability until the issue is resolved",
"created_at": "2025-10-20T20:08:37Z",
"display_at": "2025-10-20T23:30:00Z",
"id": "01K81KSX7KCZ9FPGH3HET6583Z",
"incident_id": "01K81JP8QNXC0HTJM01AK05FJ9",
"status": "monitoring",
"updated_at": "2025-10-22T10:08:59Z"
},
{
"body": "We have identified the root cause of the issue affecting all D-ID products.\nthis caused by potential downtime in our feature flag 3rd party tool - \nhttps://status.launchdarkly.com/incidents/zxl3q06s2lvq\n\nthat is effected by AWS regional downtime.\nWe will continue to provide updates as we see progress within this dependencies availability.",
"created_at": "2025-10-20T19:55:04Z",
"display_at": "2025-10-20T19:55:04Z",
"id": "01K81K12VFS2DRY8JCYYTQRCY4",
"incident_id": "01K81JP8QNXC0HTJM01AK05FJ9",
"status": "identified",
"updated_at": "2025-10-22T10:07:43Z"
},
{
"body": "We are currently investigating reports of an issue affecting all products including videos and agents. Our team is working to identify the root cause. We will provide an update as soon as more information is available.",
"created_at": "2025-10-20T19:49:10Z",
"display_at": "2025-10-20T19:49:10Z",
"id": "01K81JP8QN2GF4BFS0GPC1VF9D",
"incident_id": "01K81JP8QNXC0HTJM01AK05FJ9",
"status": "investigating",
"updated_at": "2025-10-20T19:49:10Z"
}
],
"name": "Partial downtime and degraded performance in all products due to AWS Outage",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2025-10-21T08:18:15Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
},
{
"created_at": "2025-09-16T08:57:43Z",
"id": "01K58VX04AGQSPTEAWMQ42J31F",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affected some agent conversations, where the displayed face would unexpectedly change during a session after sending multiple messages. This was caused by recent inference adjustments. The issue was resolved by reverting to the previous stage.",
"created_at": "2025-09-16T08:59:08Z",
"display_at": "2025-09-16T08:59:08Z",
"id": "01K58VZKEHGQFB2B4TDFJPXQCV",
"incident_id": "01K58VX04AGQSPTEAWMQ42J31F",
"status": "resolved",
"updated_at": "2025-09-16T08:59:08Z"
},
{
"body": "A fix has been implemented and we are currently monitoring the results to ensure full recovery. We will confirm once the issue is fully resolved.",
"created_at": "2025-09-16T08:58:48Z",
"display_at": "2025-09-16T08:58:48Z",
"id": "01K58VYZX2VEXW8JEAGJ3VW86T",
"incident_id": "01K58VX04AGQSPTEAWMQ42J31F",
"status": "monitoring",
"updated_at": "2025-09-16T08:58:48Z"
},
{
"body": "The issue affected some agent conversations, where the displayed face would unexpectedly change during a session after sending multiple messages. This was caused by recent inference adjustments. The issue was resolved by reverting to the previous stage.",
"created_at": "2025-09-16T08:57:43Z",
"display_at": "2025-09-15T11:54:00Z",
"id": "01K58VX04AF0QVZC8AW9PA4N0Y",
"incident_id": "01K58VX04AGQSPTEAWMQ42J31F",
"status": "resolved",
"updated_at": "2025-09-16T08:57:43Z"
}
],
"name": "Face Substitution During Conversation",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2025-09-15T11:54:00Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
},
{
"created_at": "2025-09-01T10:44:35Z",
"id": "01K42E1XBART1JGQBRDREFQQ3G",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting `Studio` and `API` has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.\n",
"created_at": "2025-09-01T11:02:03Z",
"display_at": "2025-09-01T11:02:03Z",
"id": "01K42F1W7NTKQHJH9CZ7GT5FWF",
"incident_id": "01K42E1XBART1JGQBRDREFQQ3G",
"status": "resolved",
"updated_at": "2025-09-14T07:22:41Z"
},
{
"body": "The networking issue went back to normal,\nwe are currently monitoring the results to ensure full recovery. We will confirm once the issue is fully resolved.",
"created_at": "2025-09-01T10:56:34Z",
"display_at": "2025-09-01T10:54:00Z",
"id": "01K42EQTRM7DZH0SN19SSPWJER",
"incident_id": "01K42E1XBART1JGQBRDREFQQ3G",
"status": "monitoring",
"updated_at": "2025-09-14T07:30:11Z"
},
{
"body": "\nWe are currently investigating partial unavailability of our `Studio` web-app and API platform.\n\nOur team is working to identify the root cause. \n\nThe issue source is suspected to be a networking provider disruption of service.\n\nWe will provide an update as soon as more information is available.",
"created_at": "2025-09-01T10:54:39Z",
"display_at": "2025-09-01T10:44:00Z",
"id": "01K42EMAMTYGG06JFH80S8TZ56",
"incident_id": "01K42E1XBART1JGQBRDREFQQ3G",
"status": "investigating",
"updated_at": "2025-09-14T07:30:03Z"
}
],
"name": "Studio and D-ID API outage",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2025-09-01T11:02:03Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
},
{
"created_at": "2025-08-14T08:55:32Z",
"id": "01K2KWN9QJ2Q09XBPK2W1KYDW4",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting chat messages timeouts errors in Agents with RAG (files based knowledge) in a very low volume, has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.",
"created_at": "2025-08-14T08:55:32Z",
"display_at": "2025-07-31T08:13:00Z",
"id": "01K2KWN9QJQ73K1GS84HA23N2H",
"incident_id": "01K2KWN9QJ2Q09XBPK2W1KYDW4",
"status": "resolved",
"updated_at": "2025-08-19T17:23:18Z"
}
],
"name": "Agents with RAG performance degradation due to sub-processor",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2025-07-31T08:13:00Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
},
{
"created_at": "2025-07-16T06:51:10Z",
"id": "01K0900PZPDQTDWD3K8N7EB61Q",
"impact": "major",
"incident_updates": [
{
"body": "Between July 13 at 14:00 and July 14 at 10 am, we experienced a partial outage in our Talks/Streamer endpoint",
"created_at": "2025-07-16T06:51:10Z",
"display_at": "2025-07-14T07:00:00Z",
"id": "01K0900PZP3A3Z0J0JB2FCJM7E",
"incident_id": "01K0900PZPDQTDWD3K8N7EB61Q",
"status": "resolved",
"updated_at": "2025-07-16T06:53:18Z"
},
{
"body": "We have identified the root cause of the issue affecting talks streamer api. ",
"created_at": "2025-07-16T06:51:10Z",
"display_at": "2025-07-14T06:00:00Z",
"id": "01K0900PZP3HGP3VX0MTCNKX4M",
"incident_id": "01K0900PZPDQTDWD3K8N7EB61Q",
"status": "identified",
"updated_at": "2025-07-16T06:51:10Z"
}
],
"name": "Partial outage in talks/streamer API",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2025-07-14T07:00:00Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
},
{
"created_at": "2025-07-08T14:43:14Z",
"id": "01JZN7VB66CC9RYFQMG7SB0E60",
"impact": "critical",
"incident_updates": [
{
"body": "The issue affecting Agents Interactions and Agents creation with **knowledge files** has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.",
"created_at": "2025-07-08T15:48:24Z",
"display_at": "2025-07-08T15:48:24Z",
"id": "01JZNBJNM8A7NM93QGPPW0MXPR",
"incident_id": "01JZN7VB66CC9RYFQMG7SB0E60",
"status": "resolved",
"updated_at": "2025-07-08T17:48:50Z"
},
{
"body": "We are currently investigating reports of an issue affecting conversing with Agents and Creating Agents with **knowledge files**. Our team is working to identify the root cause. We will provide an update as soon as more information is available.",
"created_at": "2025-07-08T14:43:14Z",
"display_at": "2025-07-08T14:43:14Z",
"id": "01JZN7VB6667M1KFRB9Y7199RX",
"incident_id": "01JZN7VB66CC9RYFQMG7SB0E60",
"status": "investigating",
"updated_at": "2025-07-08T17:47:59Z"
}
],
"name": "Agents creation and interaction is unavilable",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2025-07-08T15:48:24Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
},
{
"created_at": "2025-06-12T19:16:47Z",
"id": "01JXJS5HCS19KDAPPZB2188WBA",
"impact": "critical",
"incident_updates": [
{
"body": "Google have identified the root cause and applied mitigations",
"created_at": "2025-06-12T20:37:15Z",
"display_at": "2025-06-12T20:37:15Z",
"id": "01JXJXRWEHZ1JBMCGW6K21CGA7",
"incident_id": "01JXJS5HCS19KDAPPZB2188WBA",
"status": "resolved",
"updated_at": "2025-06-12T20:37:15Z"
},
{
"body": "We are currently experiencing service degradation due to an ongoing issue with Google Cloud’s Identity and Access Management (IAM) service (https://status.cloud.google.com/) . This is impacting GCP products and, as a result, affecting several of our features, including:\n\n• Agents\n\n• Streaming\n\n• Translation\n\n• Video generation using ElevenLabs voices",
"created_at": "2025-06-12T19:17:49Z",
"display_at": "2025-06-12T19:17:49Z",
"id": "01JXJS7E625F03VRZQ90W94QXJ",
"incident_id": "01JXJS5HCS19KDAPPZB2188WBA",
"status": "identified",
"updated_at": "2025-06-12T19:17:49Z"
},
{
"body": "We are currently investigating reports of an issue affecting [***brief description of the service or functionality***]. Our team is working to identify the root cause. We will provide an update as soon as more information is available.",
"created_at": "2025-06-12T19:16:47Z",
"display_at": "2025-06-12T19:16:47Z",
"id": "01JXJS5HCSGJC10S9KRN112KXM",
"incident_id": "01JXJS5HCS19KDAPPZB2188WBA",
"status": "investigating",
"updated_at": "2025-06-12T19:16:47Z"
}
],
"name": "Google Cloud Outage Impacting Services",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2025-06-12T20:37:15Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
},
{
"created_at": "2025-06-10T12:52:32Z",
"id": "01JXCYCGW5074FAEDHWCZNGE8B",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting **Video Translation creation in the app and API** due to an OpenAI issue has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.\n\n[OpenAI Issue](https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3)",
"created_at": "2025-06-11T05:44:29Z",
"display_at": "2025-06-10T19:34:00Z",
"id": "01JXER9F97VR80XXEN754DZTSV",
"incident_id": "01JXCYCGW5074FAEDHWCZNGE8B",
"status": "resolved",
"updated_at": "2025-06-11T05:48:50Z"
},
{
"body": "OpenAI has reported that a fix has been implemented and we are currently monitoring the results to ensure full recovery. We will confirm once the issue is fully resolved.\n\n[OpenAI Issue](https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3)",
"created_at": "2025-06-10T18:16:14Z",
"display_at": "2025-06-10T17:20:00Z",
"id": "01JXDGX7S5AM229BK4B55FAM6K",
"incident_id": "01JXCYCGW5074FAEDHWCZNGE8B",
"status": "monitoring",
"updated_at": "2025-06-11T05:49:02Z"
},
{
"body": "We have identified the root cause of the issue affecting Translation creation via app and API. \n**Due to OpenAI partial outage** - **some** videos won't receive a proper transcription for creating their translations.\nWe will continue to provide updates.\n\n[OpenAI Issue](https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3)",
"created_at": "2025-06-10T12:54:08Z",
"display_at": "2025-06-10T12:54:08Z",
"id": "01JXCYFF3D3WDJCHJHE91QR4BD",
"incident_id": "01JXCYCGW5074FAEDHWCZNGE8B",
"status": "identified",
"updated_at": "2025-06-11T05:48:57Z"
},
{
"body": "We are currently investigating reports of an issue affecting Translation creation via D-ID studio and API. Our team is working to identify the root cause. We will provide an update as soon as more information is available.",
"created_at": "2025-06-10T12:52:32Z",
"display_at": "2025-06-10T12:52:32Z",
"id": "01JXCYCGW5BR190HMGGH5G3N5S",
"incident_id": "01JXCYCGW5074FAEDHWCZNGE8B",
"status": "investigating",
"updated_at": "2025-06-10T12:52:32Z"
}
],
"name": "Translation error rate",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2025-06-10T19:34:00Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
},
{
"created_at": "2025-06-08T11:49:11Z",
"id": "01JX7NZ34CMM607129301MEEDS",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting **The ability of the Agents to base their responses on the knowledge files provided [RAG]** has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.",
"created_at": "2025-06-09T09:55:40Z",
"display_at": "2025-06-09T09:55:40Z",
"id": "01JXA1VYHWX7VG34WJ03HS5Z7C",
"incident_id": "01JX7NZ34CMM607129301MEEDS",
"status": "resolved",
"updated_at": "2025-06-09T09:55:40Z"
},
{
"body": "A fix has been implemented and we are currently monitoring the results to ensure full recovery. We will confirm once the issue is fully resolved.",
"created_at": "2025-06-09T09:01:44Z",
"display_at": "2025-06-09T09:01:44Z",
"id": "01JX9YS6CR2AMWWKZPCQTF33H1",
"incident_id": "01JX7NZ34CMM607129301MEEDS",
"status": "monitoring",
"updated_at": "2025-06-09T09:01:44Z"
},
{
"body": "We have identified the root cause of the issue affecting newly created agents with documents as knowledge source. A fix is being implemented. We will continue to provide updates as we make progress.",
"created_at": "2025-06-08T13:09:11Z",
"display_at": "2025-06-08T13:09:11Z",
"id": "01JX7THK31DQ5PZJV2XG2FTAKD",
"incident_id": "01JX7NZ34CMM607129301MEEDS",
"status": "identified",
"updated_at": "2025-06-08T13:09:11Z"
},
{
"body": "We are currently investigating reports of an issue affecting **The ability of the Agents to base their responses on the knowledge files provided [RAG]**. Our team is working to identify the root cause. We will provide an update as soon as more information is available.\n**Prompt based knowledge [textual knowledge] is fully functioning** \nEffecting subset of users.\n",
"created_at": "2025-06-08T11:49:11Z",
"display_at": "2025-06-08T11:49:11Z",
"id": "01JX7NZ34CH2M2AN7CWQARBPS6",
"incident_id": "01JX7NZ34CMM607129301MEEDS",
"status": "investigating",
"updated_at": "2025-06-08T12:26:10Z"
}
],
"name": "Agents doesnt retrive knowledge from files [RAG]",
"page_id": "01JSF5H5M560CRXJATFW9GX0T2",
"resolved_at": "2025-06-09T09:55:40Z",
"status": "resolved",
"updated_at": "2026-03-11T15:09:21Z"
}
],
"page": {
"id": "01JSF5H5M560CRXJATFW9GX0T2",
"name": "D-ID",
"updated_at": "2026-11-03T10:15:00Z",
"url": "https://status.d-id.com/"
}
}