Snapshot 239820
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{
"pages": [
{
"end_time": "2026-11-30T23:59:59-05:00",
"months": [
{
"incidents": [],
"name": "November",
"year": 2026
},
{
"incidents": [],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "lf1wpctdvt9t",
"impact": "minor",
"message": "This issue has been resolved.\n\nDuo hardware token authentication is now functioning normally on affected US deployments. Other Duo authentication methods were not expected to be impacted.\n\nThank you for your patience. If you continue to experience issues, please contact Duo Support.",
"name": "Duo - Partial Hardware Token Authentication Issues - United States",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e18:04\u003c/var\u003e - \u003cvar data-var='time'\u003e19:24\u003c/var\u003e EDT"
}
],
"name": "September",
"year": 2026
}
],
"start_time": "2026-09-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-08-31T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "d7k8vwl5lq5w",
"impact": "none",
"message": "This incident has been resolved.\n\nNew Duo account registrations are now functioning normally.\n\nThank you for your patience. If you continue to experience issues, please contact Duo Support.",
"name": "New Signups Unavailable",
"timestamp": "Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e16:34\u003c/var\u003e - \u003cvar data-var='time'\u003e18:46\u003c/var\u003e EDT"
},
{
"code": "x43js1zg9smk",
"impact": "minor",
"message": "Phone call authentication delivery for customers in the United States has returned to normal operation.\nIf customers continue to experience issues, please contact Duo Support.",
"name": "Duo Phone Call Authentication Failures - United States",
"timestamp": "Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e17:13\u003c/var\u003e - \u003cvar data-var='time'\u003e20:07\u003c/var\u003e EDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "m27w69v42k6m",
"impact": "minor",
"message": "The SMS and VoIP delivery issue affecting users in Israel has been resolved. If customers continue to experience issues, please contact Duo Support.",
"name": "VoIP and SMS Delivery Issues in Israel",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:02\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e16:41\u003c/var\u003e EDT"
},
{
"code": "rhfxsmts5bqr",
"impact": "minor",
"message": "The third-party carrier issue affecting VoIP and SMS services in the Australia region has been resolved.\n\nPhone call and SMS authentication services are operating normally. We appreciate your patience and understanding while we addressed this issue.",
"name": "Duo - Phone call and SMS authentication issues - Australia",
"timestamp": "Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e19:15\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e11:01\u003c/var\u003e EDT"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "bnd0hf1c3dfb",
"impact": "minor",
"message": "The SMS delivery issue affecting the UAE region has been resolved.\n \nOur team has verified that SMS services are operating normally and full functionality has been restored. Thank you for your patience while we resolved this issue",
"name": "UAE Telephony SMS issue",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e23:58\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:21\u003c/var\u003e EDT"
},
{
"code": "ckxfcgkwfq8g",
"impact": "minor",
"message": "The issue affecting AI Assistant functionality in the US-W1 region has been resolved.\n\nOur team has verified that services are operating normally, and monitoring has confirmed system stability. Thank you for your patience while we resolved this issue.",
"name": "AI Assistant Service Disruption in US-W1",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:17\u003c/var\u003e - \u003cvar data-var='time'\u003e11:35\u003c/var\u003e EDT"
}
],
"name": "June",
"year": 2026
}
],
"start_time": "2026-06-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-05-31T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "2j9xpvrz4bhn",
"impact": "minor",
"message": "The issue affecting AI Assistant functionality across all US deployments has been resolved, and full functionality has been restored. We will continue to monitor service performance to ensure stability.",
"name": "All US Deployments: AI Assistant failures",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:37\u003c/var\u003e - \u003cvar data-var='time'\u003e16:30\u003c/var\u003e EDT"
},
{
"code": "wm7wj8s9myys",
"impact": "minor",
"message": "The issue causing authentication failures on DUO57 with the Duo Core Authentication Service is now resolved and full functionality has been restored.",
"name": "Authentication failures",
"timestamp": "May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:22\u003c/var\u003e - \u003cvar data-var='time'\u003e12:03\u003c/var\u003e EDT"
},
{
"code": "fpz0mlt3xd98",
"impact": "minor",
"message": "The issue affecting first-time access to the AI Assistant for administrators in the EU has been fully resolved, and normal functionality has been restored.",
"name": "AI Assistant First-Time Access Failures for EU Administrators",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:17\u003c/var\u003e - \u003cvar data-var='time'\u003e18:40\u003c/var\u003e EDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "nrdnc6ybvn75",
"impact": "minor",
"message": "The issue has been resolved. Services have returned to normal operation, and customers should no longer experience delays or failures.\nWe apologize for any inconvenience caused and thank you for your patience.",
"name": "Desktop Authenticator Enrollment Degradation",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e13:54\u003c/var\u003e - \u003cvar data-var='time'\u003e14:07\u003c/var\u003e EDT"
},
{
"code": "nn7nz3166fcw",
"impact": "major",
"message": "The issue causing elevated authentication latency has been fully resolved. Authentication performance has returned to normal levels, and customers should no longer experience delays during login attempts.",
"name": "Elevated Authentication Latency in DUO6",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e10:22\u003c/var\u003e - \u003cvar data-var='time'\u003e11:26\u003c/var\u003e EDT"
},
{
"code": "13075r5dz299",
"impact": "major",
"message": "The SMS delivery issue impacting customers in the US region has been resolved. SMS passcode authentication is now functioning normally.\nWe apologize for any inconvenience caused and thank you for your patience.",
"name": "SMS Delivery Failures",
"timestamp": "Apr \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e00:30\u003c/var\u003e - \u003cvar data-var='time'\u003e03:09\u003c/var\u003e EDT"
},
{
"code": "0grxk5dt2fd3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance: Duo Root Certificate Authority Bundle Replacement",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e20:33\u003c/var\u003e EDT"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "97s2l6qlm8m8",
"impact": "none",
"message": "VoIP authentication has returned to normal operation with sustained success rates observed.",
"name": "Duo Phone Call Authentication Failure for US Based Carriers",
"timestamp": "Mar \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e18:13\u003c/var\u003e - \u003cvar data-var='time'\u003e22:23\u003c/var\u003e EDT"
},
{
"code": "cmcggmg964fn",
"impact": "none",
"message": "VoIP authentication has returned to normal operation with sustained success rates observed.",
"name": "Duo Phone Call Authentication Failure for US Based Carriers",
"timestamp": "Mar \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e13:18\u003c/var\u003e - \u003cvar data-var='time'\u003e16:33\u003c/var\u003e EDT"
},
{
"code": "rqggjvbqfld0",
"impact": "critical",
"message": "The service outage affecting DUO81 has been resolved. \nAll impacted customers have been successfully migrated to an alternative Duo deployment. \nThis migration has restored full service functionality for all affected users.",
"name": "Service Outage on DUO81",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e18:46\u003c/var\u003e EST"
},
{
"code": "5f2nlfg0rtvh",
"impact": "minor",
"message": "The issue was resolved by rerouting traffic.",
"name": "Service degradation on DUO81",
"timestamp": "Mar \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e08:29\u003c/var\u003e - \u003cvar data-var='time'\u003e11:39\u003c/var\u003e EST"
}
],
"name": "March",
"year": 2026
}
],
"start_time": "2026-03-01T00:00:00-05:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-02-28T23:59:59-05:00",
"months": [
{
"incidents": [
{
"code": "3kdz9zv7t4tc",
"impact": "minor",
"message": "The issue causing an abnormal phone call authentication success rate has been resolved by the third-party carrier.",
"name": "[US Deployments]: Duo Phone Call Authentication Failures for US Region",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:02\u003c/var\u003e - \u003cvar data-var='time'\u003e13:20\u003c/var\u003e EST"
},
{
"code": "byd2vdlp1rff",
"impact": "minor",
"message": "The issue causing 504 gateway timeouts during Microsoft Entra logins when Duo MFA was called has been fully resolved. Authentication services are operating normally at this time. \n\nWe will share a root cause analysis once it becomes available.",
"name": "All Deployments - Entra 504 Gateway Timeouts",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e - \u003cvar data-var='time'\u003e12:52\u003c/var\u003e EST"
},
{
"code": "6rtq8y10j25r",
"impact": "minor",
"message": "The deployed fix for this incident has resolved the issue. We will continue to monitor these results.",
"name": "[All Deployments] AI Assistant Outage for new users",
"timestamp": "Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:35\u003c/var\u003e - \u003cvar data-var='time'\u003e17:32\u003c/var\u003e EST"
},
{
"code": "g681kmd01pl6",
"impact": "minor",
"message": "The issue causing the AI Assistant to be unavailable for administrators in India has been resolved.",
"name": "[Multiple Deployments] AI Assistant not available in India",
"timestamp": "Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:46\u003c/var\u003e - \u003cvar data-var='time'\u003e13:01\u003c/var\u003e EST"
},
{
"code": "f16dry2zhlbl",
"impact": "minor",
"message": "The issue causing the failures for administrators access of the AI Assistant is now resolved and full functionality is restored.\n\nWe will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.",
"name": "[All Deployments] AI Assistant Outage for new users",
"timestamp": "Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:28\u003c/var\u003e - \u003cvar data-var='time'\u003e20:31\u003c/var\u003e EST"
},
{
"code": "h03svrd8h1hq",
"impact": "none",
"message": "The issue causing enrollment failures that display the error message \"Your session has expired. Please try again.\" has been resolved.",
"name": "All Deployments: Duo Enrollment URL Session Expired Errors",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:55\u003c/var\u003e - \u003cvar data-var='time'\u003e20:11\u003c/var\u003e EST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "nv3594x624dc",
"impact": "major",
"message": "The issue causing authentication failures on our DUO4 deployment has been resolved.",
"name": "[DUO4] Authentication Failures",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e13:36\u003c/var\u003e - \u003cvar data-var='time'\u003e15:18\u003c/var\u003e EST"
},
{
"code": "tymgyq32v7dw",
"impact": "minor",
"message": "We have identified the cause of the issue for authentication failures with newly created MSP Sub-accounts on all our deployments and remediation steps have been applied to correct this. \n\nIf you continue to experience any additional issues related to this, please contact us at https://duo.com/support referencing this incident, (https://status.duo.com/incidents/tymgyq32v7dw).",
"name": "All Deployments: Authentication Failures for Newly Created MSP Sub-Accounts",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e16:38\u003c/var\u003e - \u003cvar data-var='time'\u003e18:32\u003c/var\u003e EST"
},
{
"code": "3yfs6q3vrz35",
"impact": "minor",
"message": "According to our telephony service provider, the issue affecting SMS, Phone Call, and Push delivery has been resolved. Currently our services are now back to normal.",
"name": "SMS, Phone Call, Push delivery failures due to ongoing carrier outages",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e14:35\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e01:16\u003c/var\u003e EST"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "yk5g5nw2hpdy",
"impact": "major",
"message": "The issue affecting call connectivity between customers and our Support Engineers has been resolved.",
"name": "Duo Support Phone System Issue",
"timestamp": "Dec \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e02:35\u003c/var\u003e - \u003cvar data-var='time'\u003e03:59\u003c/var\u003e EST"
},
{
"code": "vp3kyfc0s4f5",
"impact": "none",
"message": "The issue affecting Duo Trial signups has been resolved.",
"name": "New Duo Trial Signup Failures",
"timestamp": "Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e12:59\u003c/var\u003e - \u003cvar data-var='time'\u003e16:03\u003c/var\u003e EST"
}
],
"name": "December",
"year": 2025
}
],
"start_time": "2025-12-01T00:00:00-05:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
}
]
}