Snapshot 240005
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{
"pages": [
{
"end_time": "2026-11-30T23:59:59Z",
"months": [
{
"incidents": [],
"name": "November",
"year": 2026
},
{
"incidents": [
{
"code": "mzr2z49jx6l6",
"impact": "none",
"message": "The incident has been successfully resolved and all systems are stable. Thank you for your patience.",
"name": "Information Notice",
"timestamp": "Oct \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:52\u003c/var\u003e - \u003cvar data-var='time'\u003e13:28\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "rdrt9y55yrp6",
"impact": "none",
"message": "The issue with our third-party service provider affecting CPF checks has been resolved, customers in Brazil should no longer experience errors when using the Age Verification Service.",
"name": "Information notice",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e15:46\u003c/var\u003e - \u003cvar data-var='time'\u003e18:15\u003c/var\u003e UTC"
},
{
"code": "dlsjpmpp2chj",
"impact": "minor",
"message": "The Digital ID and IDV service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.",
"name": "INC-3854 (P2 - Medium priority)",
"timestamp": "Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e12:52\u003c/var\u003e - \u003cvar data-var='time'\u003e14:15\u003c/var\u003e UTC"
},
{
"code": "lv0smm8mhg2d",
"impact": "critical",
"message": "The Age verification service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.",
"name": "INC-3846 (P1 - High Priority)",
"timestamp": "Sep \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:06\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e UTC"
},
{
"code": "zc422wlrts99",
"impact": "minor",
"message": "The Identity verification \u0026amp; Age estimation service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.",
"name": "INC-3843 (P2 - Medium Priority)",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e02:26\u003c/var\u003e - \u003cvar data-var='time'\u003e08:56\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
}
],
"start_time": "2026-09-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-08-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "v6j43gmg9t04",
"impact": "minor",
"message": "All affected services are now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.",
"name": "INC-3820 (P2- Medium Priority)",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e14:57\u003c/var\u003e - \u003cvar data-var='time'\u003e15:53\u003c/var\u003e UTC"
},
{
"code": "cr3g07w0z5cl",
"impact": "minor",
"message": "The IDV and Digital ID services are fully operational. This incident has been resolved.",
"name": "INC-3818 (P3 - Low Priority)",
"timestamp": "Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e20:43\u003c/var\u003e - \u003cvar data-var='time'\u003e22:52\u003c/var\u003e UTC"
},
{
"code": "22z23dfqcrs6",
"impact": "none",
"message": "The volume of requests are now back to normal level and all services are functioning correctly.",
"name": "High volume of requests",
"timestamp": "Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e13:28\u003c/var\u003e - \u003cvar data-var='time'\u003e20:12\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "qf1sjdhlf66l",
"impact": "critical",
"message": "The Identity verification service(USA) service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.",
"name": "INC-3796 (P1- High Priority)",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:44\u003c/var\u003e - \u003cvar data-var='time'\u003e10:20\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "4tb2v14c9fdy",
"impact": "none",
"message": "Resolved: Temporary Performance Degradation with Identity verification service\n\nYesterday, between 09:52 UTC and 12:22 UTC. We identified a performance degradation affecting the Identity verification service. During this window, some customers may have experienced intermittent delays, slower response times, or failed requests when attempting to use the service.\n\nOur engineering team immediately investigated the root cause and implemented a fix to restore optimal performance.\n\nThis incident has been fully resolved, and all core systems are operating at normal capacity. We are conducting a thorough post-mortem to prevent this type of disruption from happening again.\n\nThank you for your patience and understanding as we worked to resolve this.",
"name": "INC-3763 (P2- Medium Priority)",
"timestamp": "Jun \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e12:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:30\u003c/var\u003e UTC"
},
{
"code": "qypsz1yxpg5x",
"impact": "critical",
"message": "The Age verification service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.",
"name": "INC-3762 (P1 - High Priority)",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e14:52\u003c/var\u003e - \u003cvar data-var='time'\u003e15:10\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
}
],
"start_time": "2026-06-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-05-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "8wqfdpwgc4gr",
"impact": "minor",
"message": "The Digital ID, Identity verification and IBV service is fully operational. This incident has been resolved.",
"name": "INC-3727 (P2- Medium Priority)",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e14:43\u003c/var\u003e - \u003cvar data-var='time'\u003e15:23\u003c/var\u003e UTC"
},
{
"code": "mzvnm09y1ssh",
"impact": "none",
"message": "The volume of requests are now back to normal level and all services are functioning correctly.",
"name": "High volume of requests",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e16:48\u003c/var\u003e - May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e23:16\u003c/var\u003e UTC"
},
{
"code": "1y6sx75cfnyl",
"impact": "critical",
"message": "All Yoti services have been restored to normal operation. The recent disruption caused by a targeted DDoS attack was resolved through the implementation of enhanced network security and traffic filtering. \n\nOur systems are now operating under reinforced protection to ensure continued availability.",
"name": "INC-3723 (P1 - High Priority)",
"timestamp": "May \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e20:12\u003c/var\u003e - May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:54\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "ykxd5rcttswq",
"impact": "critical",
"message": "The Digital ID, Age verification,Identity verification, Age estimation service is fully operational. This incident has been resolved.",
"name": "INC-3704(P1 - High Priority)",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:45\u003c/var\u003e - \u003cvar data-var='time'\u003e16:13\u003c/var\u003e UTC"
},
{
"code": "fqk2cd7k8h4c",
"impact": "critical",
"message": "The services Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), Yoti Verified Calls are fully operational. This incident has been resolved.",
"name": "INC-3674 (P1 - High Priority)",
"timestamp": "Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:38\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [],
"name": "March",
"year": 2026
}
],
"start_time": "2026-03-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-02-28T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "dsln3wj4ytd5",
"impact": "major",
"message": "The Digital ID, Identity verification, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, USA1 - Age verification, USA1 - Age estimation service is fully operational. This incident has been resolved.",
"name": "INC-3620 (P1 | High Priority)",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:24\u003c/var\u003e - \u003cvar data-var='time'\u003e16:08\u003c/var\u003e UTC"
},
{
"code": "bzhd7n27wx16",
"impact": "minor",
"message": "The services are fully operational. This incident has been resolved.",
"name": "INC-3615 (P1 | High Priority)",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e20:51\u003c/var\u003e - \u003cvar data-var='time'\u003e22:12\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "89pt3rykqm2b",
"impact": "critical",
"message": "The services is fully operational. This incident has been resolved.",
"name": "INC-3586 (P1 | High Priority)",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e06:32\u003c/var\u003e - \u003cvar data-var='time'\u003e07:56\u003c/var\u003e UTC"
},
{
"code": "39yx5tt3blcc",
"impact": "none",
"message": "The Digital ID, Identity verification, Identity verification portal and Yoti Web Account services are fully operational. This incident has been resolved.",
"name": "INC-3576 (P2 - Medium Priority)",
"timestamp": "Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e14:21\u003c/var\u003e - \u003cvar data-var='time'\u003e15:36\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [],
"name": "December",
"year": 2025
}
],
"start_time": "2025-12-01T00:00:00Z",
"time_zone": "UTC"
}
]
}