Snapshot 241233
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2013-12-08T20:09:18.267Z",
"description": null,
"group_id": null,
"id": "xw9ff7ygkmwb",
"name": "API",
"page_id": "5b4dcn321xtp",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.591Z"
},
{
"created_at": "2013-12-08T20:10:25.782Z",
"description": null,
"group_id": null,
"id": "ws7qj36s5j66",
"name": "Application Builder",
"page_id": "5b4dcn321xtp",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.872Z"
},
{
"created_at": "2015-11-16T16:46:02.121Z",
"description": null,
"group_id": null,
"id": "7vv4qnnhswp2",
"name": "Application Registry",
"page_id": "5b4dcn321xtp",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:09.441Z"
},
{
"created_at": "2016-06-23T19:16:37.538Z",
"description": "Device OS downloads on Dashboard",
"group_id": null,
"id": "cp12jh2xqkc5",
"name": "BalenaOS Download",
"page_id": "5b4dcn321xtp",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:09.815Z"
},
{
"created_at": "2015-11-16T16:02:53.130Z",
"description": null,
"group_id": null,
"id": "8ft7r07m2cyd",
"name": "Dashboard",
"page_id": "5b4dcn321xtp",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:10.082Z"
},
{
"created_at": "2017-10-17T16:42:19.052Z",
"description": null,
"group_id": null,
"id": "zj16hrlddrmt",
"name": "Delta Image Downloads",
"page_id": "5b4dcn321xtp",
"position": 6,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:10.338Z"
},
{
"created_at": "2015-11-16T16:02:02.579Z",
"description": null,
"group_id": null,
"id": "68kvx5mhwfrn",
"name": "Device URLs",
"page_id": "5b4dcn321xtp",
"position": 7,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:10.740Z"
},
{
"created_at": "2019-05-31T11:47:43.133Z",
"description": null,
"group_id": null,
"id": "0yzpdt7xfwqm",
"name": "Git",
"page_id": "5b4dcn321xtp",
"position": 8,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:11.111Z"
},
{
"created_at": "2015-11-19T14:00:30.046Z",
"description": null,
"group_id": null,
"id": "c12hz9wv082t",
"name": "Cloudlink (VPN)",
"page_id": "5b4dcn321xtp",
"position": 9,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:11.509Z"
},
{
"created_at": "2020-12-14T16:35:07.248Z",
"description": "hub.balena.io website",
"group_id": null,
"id": "rgp0hv2w3b4c",
"name": "balenahub",
"page_id": "5b4dcn321xtp",
"position": 10,
"showcase": true,
"start_date": "2020-12-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-09T03:00:12.022Z"
},
{
"created_at": "2017-10-30T16:46:56.744Z",
"description": "Balena product documentation",
"group_id": null,
"id": "6v1nt19q3qfc",
"name": "Documentation",
"page_id": "5b4dcn321xtp",
"position": 11,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-03T12:04:03.000Z"
},
{
"created_at": "2017-10-30T16:46:28.827Z",
"description": "Official Balena blog",
"group_id": null,
"id": "hqwbrvy5sc76",
"name": "Blog",
"page_id": "5b4dcn321xtp",
"position": 12,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-01T08:53:37.000Z"
},
{
"created_at": "2020-06-09T13:01:02.248Z",
"description": "balena.io website",
"group_id": null,
"id": "kb26vwj5s9x4",
"name": "Website",
"page_id": "5b4dcn321xtp",
"position": 13,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-04-20T01:36:20.000Z"
},
{
"components": [
"42qbkm7rp5ff",
"ms53j1n0v1lg",
"2q57w9k61p19"
],
"created_at": "2021-06-01T16:04:55.994Z",
"description": null,
"group_id": null,
"id": "njjpkkq6f9d8",
"name": "Support",
"page_id": "5b4dcn321xtp",
"position": 14,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-10-12T10:35:09.329Z"
},
{
"components": [
"4l8xt4929lwt",
"0ryff63t7t32",
"8rgyblwzlwbw",
"86zhb5jx94xn",
"9809pqr9mbpc",
"xnd55rj2p7qb",
"60kmcf5xpxwd",
"l9jln864q7m5"
],
"created_at": "2022-06-30T07:12:13.456Z",
"description": null,
"group_id": null,
"id": "gy03gcx4lrsh",
"name": "Upstream Service Provider - AWS",
"page_id": "5b4dcn321xtp",
"position": 15,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-10-12T10:35:09.360Z"
},
{
"created_at": "2026-02-24T17:29:25.960Z",
"description": null,
"group_id": null,
"id": "j6c349lf0pc9",
"name": "SSH proxy",
"page_id": "5b4dcn321xtp",
"position": 16,
"showcase": true,
"start_date": "2026-02-24T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-09T03:00:12.416Z"
}
],
"incidents": [
{
"components": [
{
"created_at": "2013-12-08T20:09:18.267Z",
"description": null,
"group_id": null,
"id": "xw9ff7ygkmwb",
"name": "API",
"page_id": "5b4dcn321xtp",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.591Z"
},
{
"created_at": "2013-12-08T20:10:25.782Z",
"description": null,
"group_id": null,
"id": "ws7qj36s5j66",
"name": "Application Builder",
"page_id": "5b4dcn321xtp",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.872Z"
},
{
"created_at": "2015-11-16T16:46:02.121Z",
"description": null,
"group_id": null,
"id": "7vv4qnnhswp2",
"name": "Application Registry",
"page_id": "5b4dcn321xtp",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:09.441Z"
},
{
"created_at": "2016-06-23T19:16:37.538Z",
"description": "Device OS downloads on Dashboard",
"group_id": null,
"id": "cp12jh2xqkc5",
"name": "BalenaOS Download",
"page_id": "5b4dcn321xtp",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:09.815Z"
},
{
"created_at": "2015-11-16T16:02:53.130Z",
"description": null,
"group_id": null,
"id": "8ft7r07m2cyd",
"name": "Dashboard",
"page_id": "5b4dcn321xtp",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:10.082Z"
},
{
"created_at": "2017-10-17T16:42:19.052Z",
"description": null,
"group_id": null,
"id": "zj16hrlddrmt",
"name": "Delta Image Downloads",
"page_id": "5b4dcn321xtp",
"position": 6,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:10.338Z"
},
{
"created_at": "2015-11-16T16:02:02.579Z",
"description": null,
"group_id": null,
"id": "68kvx5mhwfrn",
"name": "Device URLs",
"page_id": "5b4dcn321xtp",
"position": 7,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:10.740Z"
},
{
"created_at": "2019-05-31T11:47:43.133Z",
"description": null,
"group_id": null,
"id": "0yzpdt7xfwqm",
"name": "Git",
"page_id": "5b4dcn321xtp",
"position": 8,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:11.111Z"
},
{
"created_at": "2015-11-19T14:00:30.046Z",
"description": null,
"group_id": null,
"id": "c12hz9wv082t",
"name": "Cloudlink (VPN)",
"page_id": "5b4dcn321xtp",
"position": 9,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:11.509Z"
},
{
"created_at": "2020-12-14T16:35:07.248Z",
"description": "hub.balena.io website",
"group_id": null,
"id": "rgp0hv2w3b4c",
"name": "balenahub",
"page_id": "5b4dcn321xtp",
"position": 10,
"showcase": true,
"start_date": "2020-12-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-09T03:00:12.022Z"
},
{
"created_at": "2026-02-24T17:29:25.960Z",
"description": null,
"group_id": null,
"id": "j6c349lf0pc9",
"name": "SSH proxy",
"page_id": "5b4dcn321xtp",
"position": 16,
"showcase": true,
"start_date": "2026-02-24T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-09T03:00:12.416Z"
}
],
"created_at": "2026-10-04T22:45:08.237Z",
"id": "tm20rswzj0hp",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ws7qj36s5j66",
"name": "Application Builder",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "68kvx5mhwfrn",
"name": "Device URLs",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "7vv4qnnhswp2",
"name": "Application Registry",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "c12hz9wv082t",
"name": "Cloudlink (VPN)",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "cp12jh2xqkc5",
"name": "BalenaOS Download",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "zj16hrlddrmt",
"name": "Delta Image Downloads",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "0yzpdt7xfwqm",
"name": "Git",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "rgp0hv2w3b4c",
"name": "balenahub",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "j6c349lf0pc9",
"name": "SSH proxy",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-11-09T03:00:12.698Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-09T03:00:12.698Z",
"id": "cg9w5hxc4yk8",
"incident_id": "tm20rswzj0hp",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-09T03:00:12.698Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ws7qj36s5j66",
"name": "Application Builder",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "68kvx5mhwfrn",
"name": "Device URLs",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "7vv4qnnhswp2",
"name": "Application Registry",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "c12hz9wv082t",
"name": "Cloudlink (VPN)",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "cp12jh2xqkc5",
"name": "BalenaOS Download",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "zj16hrlddrmt",
"name": "Delta Image Downloads",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "0yzpdt7xfwqm",
"name": "Git",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "rgp0hv2w3b4c",
"name": "balenahub",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "j6c349lf0pc9",
"name": "SSH proxy",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-09T00:00:08.319Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-09T00:00:08.319Z",
"id": "kxy9s6kdqgmk",
"incident_id": "tm20rswzj0hp",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-09T00:00:08.319Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-08T23:00:14.476Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-08T23:00:14.476Z",
"id": "03knn62k4lq8",
"incident_id": "tm20rswzj0hp",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-08T23:00:14.476Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ws7qj36s5j66",
"name": "Application Builder",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "68kvx5mhwfrn",
"name": "Device URLs",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7vv4qnnhswp2",
"name": "Application Registry",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c12hz9wv082t",
"name": "Cloudlink (VPN)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cp12jh2xqkc5",
"name": "BalenaOS Download",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zj16hrlddrmt",
"name": "Delta Image Downloads",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0yzpdt7xfwqm",
"name": "Git",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "rgp0hv2w3b4c",
"name": "balenahub",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "j6c349lf0pc9",
"name": "SSH proxy",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-10-04T22:45:08.334Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-04T22:45:08.334Z",
"id": "ptq5v49hz8cz",
"incident_id": "tm20rswzj0hp",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-04T22:45:08.334Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "balenaCloud infrastructure maintenance",
"page_id": "5b4dcn321xtp",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-09T03:00:12.698Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-09T00:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-11-08T23:00:15.513Z",
"scheduled_until": "2026-11-09T03:00:00.000Z",
"shortlink": "https://stspg.io/pv4tcq014wqg",
"started_at": "2026-10-04T22:45:08.222Z",
"status": "completed",
"updated_at": "2026-11-09T03:00:12.896Z"
},
{
"components": [
{
"created_at": "2013-12-08T20:09:18.267Z",
"description": null,
"group_id": null,
"id": "xw9ff7ygkmwb",
"name": "API",
"page_id": "5b4dcn321xtp",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.591Z"
}
],
"created_at": "2026-11-01T17:29:37.123Z",
"id": "w7zmzrrxd51x",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We apologize for any alarm caused by unexpected emails.\n\nWe can confirm that this was not a security breach, no-one has accessed your account or our backend systems. The email was caused by a configuration issue in our email delivery service. If you clicked the link, don't worry, nothing will happen and there is nothing you need to do.\n\nBecause of the increased volume of these emails, messages from no-reply@mail.balena-cloud.com may currently be sorted into spam. If you signed up, requested a password reset or manually triggered an email re-verification, please check your spam folder. Only act on emails you requested yourself, and if you are unsure whether an email is genuine, please contact us rather than clicking any links.\n\nWe are running a full post-mortem and will share full details on this status page in due course.\n\nThanks for your patience, and sorry again for any confusion or inconvenience.",
"created_at": "2026-11-01T19:21:37.481Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-01T19:21:37.000Z",
"id": "phtcq04yby3j",
"incident_id": "w7zmzrrxd51x",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-01T20:33:48.986Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We identified an issue with the way the address no-reply@mail.balena-cloud.com work. \nThe email you received *was not* linked to our user balena-account and the link it contained have no impact on any user account.",
"created_at": "2026-11-01T18:44:56.524Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-01T18:44:56.524Z",
"id": "y348dpdk6jcq",
"incident_id": "w7zmzrrxd51x",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-01T18:44:56.524Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Most account received an email asking to validate a change of email.\nEven if the previous and new email are the same, we advise you to not click on the validation link.\n\nOur team is currently investigating.",
"created_at": "2026-11-01T17:29:37.190Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-01T17:29:37.190Z",
"id": "7vyzt3t0fgdx",
"incident_id": "w7zmzrrxd51x",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-01T17:29:37.190Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Email verification sent to many accounts",
"page_id": "5b4dcn321xtp",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-01T19:21:37.000Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/hncf1hp7fc06",
"started_at": "2026-11-01T19:21:37.000Z",
"status": "resolved",
"updated_at": "2026-11-01T20:33:49.097Z"
},
{
"components": [
{
"created_at": "2013-12-08T20:10:25.782Z",
"description": null,
"group_id": null,
"id": "ws7qj36s5j66",
"name": "Application Builder",
"page_id": "5b4dcn321xtp",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.872Z"
}
],
"created_at": "2026-10-23T17:06:43.698Z",
"id": "6rnp1sjt0wrc",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ws7qj36s5j66",
"name": "Application Builder",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-10-23T20:16:55.889Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-23T20:16:55.889Z",
"id": "wcjxsssbfkzz",
"incident_id": "6rnp1sjt0wrc",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-23T20:16:55.889Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ws7qj36s5j66",
"name": "Application Builder",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-10-23T17:08:20.263Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-23T17:08:20.263Z",
"id": "xp3h7hbs9mt9",
"incident_id": "6rnp1sjt0wrc",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-23T17:08:20.263Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ws7qj36s5j66",
"name": "Application Builder",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We're experiencing an elevated level of errors in our application builder infrastructure and are currently looking into the issue.",
"created_at": "2026-10-23T17:06:43.789Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-23T17:06:43.789Z",
"id": "9p05mysxfnmp",
"incident_id": "6rnp1sjt0wrc",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-23T17:06:43.789Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-23T17:08:20.263Z",
"name": "Elevated GIT/Application Builder Errors",
"page_id": "5b4dcn321xtp",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-23T20:16:55.889Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/4jrytjy4bk81",
"started_at": "2026-10-23T17:06:43.692Z",
"status": "resolved",
"updated_at": "2026-10-23T20:16:55.915Z"
},
{
"components": [
{
"created_at": "2013-12-08T20:09:18.267Z",
"description": null,
"group_id": null,
"id": "xw9ff7ygkmwb",
"name": "API",
"page_id": "5b4dcn321xtp",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.591Z"
}
],
"created_at": "2026-10-23T15:34:28.340Z",
"id": "2bf44nbz0rvn",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-10-23T19:02:27.677Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-23T19:02:27.677Z",
"id": "7d4fc5343b73",
"incident_id": "2bf44nbz0rvn",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-23T19:02:27.677Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-10-23T16:38:34.336Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-23T16:38:34.336Z",
"id": "8nyxtnbd3mwf",
"incident_id": "2bf44nbz0rvn",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-23T16:38:34.336Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-10-23T15:59:46.745Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-23T15:59:46.745Z",
"id": "h09hz4w120xr",
"incident_id": "2bf44nbz0rvn",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-23T15:59:46.745Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We're experiencing an elevated level of API errors and are currently looking into the issue.",
"created_at": "2026-10-23T15:34:28.542Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-23T15:34:28.542Z",
"id": "76rs9dnbggrr",
"incident_id": "2bf44nbz0rvn",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-23T15:34:28.542Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-23T16:38:34.336Z",
"name": "Elevated API Errors",
"page_id": "5b4dcn321xtp",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-23T19:02:27.677Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/b953kwdz989g",
"started_at": "2026-10-23T15:34:28.332Z",
"status": "resolved",
"updated_at": "2026-10-23T19:02:27.703Z"
},
{
"components": [
{
"created_at": "2013-12-08T20:09:18.267Z",
"description": null,
"group_id": null,
"id": "xw9ff7ygkmwb",
"name": "API",
"page_id": "5b4dcn321xtp",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.591Z"
},
{
"created_at": "2015-11-16T16:02:53.130Z",
"description": null,
"group_id": null,
"id": "8ft7r07m2cyd",
"name": "Dashboard",
"page_id": "5b4dcn321xtp",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:10.082Z"
}
],
"created_at": "2026-10-19T18:30:37.612Z",
"id": "0n8k64b6nr65",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-10-19T19:30:38.743Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-19T19:30:38.743Z",
"id": "tx00wyqg2kky",
"incident_id": "0n8k64b6nr65",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-19T19:30:38.743Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We have identified the cause and have taken measures for system restoring, we are monitoring and seeing improvements on logs stability and reporting",
"created_at": "2026-10-19T18:50:09.485Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-19T18:50:09.485Z",
"id": "nffr40k3wjgy",
"incident_id": "0n8k64b6nr65",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-19T18:50:09.485Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We're experiencing an elevated level of API errors (device logs) and are currently looking into the issue.",
"created_at": "2026-10-19T18:30:37.771Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-19T18:30:37.771Z",
"id": "hflvq7yxryf0",
"incident_id": "0n8k64b6nr65",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-19T18:30:37.771Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-19T18:50:09.485Z",
"name": "Elevated API Errors",
"page_id": "5b4dcn321xtp",
"postmortem_body": "A change to the caching mechanism inadvertently omitted our logs backend read-context handling, causing customer log queries to fail. Log ingestion was unaffected, and no logs were lost.\n\nTo prevent a recurrence, we’ve updated our unit tests to match our production logs backend structure, so changes like this will be caught before release.",
"postmortem_body_last_updated_at": "2026-10-20T20:47:50.005Z",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-10-20T20:32:50.167Z",
"reminder_intervals": null,
"resolved_at": "2026-10-19T19:30:38.743Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/jykdz34rhwdk",
"started_at": "2026-10-19T18:30:37.604Z",
"status": "resolved",
"updated_at": "2026-10-20T20:47:50.007Z"
},
{
"components": [
{
"created_at": "2013-12-08T20:09:18.267Z",
"description": null,
"group_id": null,
"id": "xw9ff7ygkmwb",
"name": "API",
"page_id": "5b4dcn321xtp",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.591Z"
},
{
"created_at": "2015-11-16T16:02:53.130Z",
"description": null,
"group_id": null,
"id": "8ft7r07m2cyd",
"name": "Dashboard",
"page_id": "5b4dcn321xtp",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:10.082Z"
}
],
"created_at": "2026-09-28T16:23:48.952Z",
"id": "nt23sy1rpzxl",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-09-28T18:14:46.033Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T18:14:46.033Z",
"id": "rvbnvxyg4gm0",
"incident_id": "nt23sy1rpzxl",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T18:14:46.033Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-09-28T16:50:08.969Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T16:50:08.969Z",
"id": "01683pbt3yqm",
"incident_id": "nt23sy1rpzxl",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T16:50:08.969Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-09-28T16:46:14.185Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T16:46:14.185Z",
"id": "qf82563dv4fg",
"incident_id": "nt23sy1rpzxl",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T16:46:14.185Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "partial_outage",
"old_status": "major_outage"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We're experiencing an elevated level of errors on our Dashboard and are currently looking into the issue.",
"created_at": "2026-09-28T16:23:49.104Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-09-28T16:23:49.104Z",
"id": "0t7q8yrqn0p3",
"incident_id": "nt23sy1rpzxl",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T16:23:49.104Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-28T16:50:08.969Z",
"name": "Elevated Dashboard Errors",
"page_id": "5b4dcn321xtp",
"postmortem_body": "On September 28, the balenaCloud dashboard failed to load because some API requests stopped responding.\n\nA runtime upgrade to our API interacted badly with a legacy storage library, causing requests that depended on it to hang. We rolled back the upgrade, which restored service.\n\nTo prevent this from happening again, we are removing the legacy code path involved and adding customizable timeouts for external backends.",
"postmortem_body_last_updated_at": "2026-09-29T14:50:09.765Z",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-09-29T14:50:09.765Z",
"reminder_intervals": null,
"resolved_at": "2026-09-28T18:14:46.033Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/887dxxvtx3lh",
"started_at": "2026-09-28T16:23:48.941Z",
"status": "resolved",
"updated_at": "2026-09-29T14:50:09.791Z"
},
{
"components": [
{
"created_at": "2015-11-16T16:02:02.579Z",
"description": null,
"group_id": null,
"id": "68kvx5mhwfrn",
"name": "Device URLs",
"page_id": "5b4dcn321xtp",
"position": 7,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:10.740Z"
}
],
"created_at": "2026-07-27T16:49:05.052Z",
"id": "2qd15tc17hx7",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "68kvx5mhwfrn",
"name": "Device URLs",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "Unusual load on the proxy, caused some degraded performances on the device URL. \nEverything is now working properly.",
"created_at": "2026-07-27T18:41:36.497Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-27T18:41:36.497Z",
"id": "t442s7n0v5m7",
"incident_id": "2qd15tc17hx7",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-27T18:41:36.497Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "68kvx5mhwfrn",
"name": "Device URLs",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-07-27T17:06:31.821Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-27T17:06:31.821Z",
"id": "10h6rx49bt97",
"incident_id": "2qd15tc17hx7",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-27T17:06:31.821Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "68kvx5mhwfrn",
"name": "Device URLs",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-07-27T17:06:27.863Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-27T17:06:27.863Z",
"id": "6d9q86q55qcq",
"incident_id": "2qd15tc17hx7",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-27T17:06:27.863Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "68kvx5mhwfrn",
"name": "Device URLs",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We're currently seeing some Gateway error on public device url.\nInvestigation ongoing.",
"created_at": "2026-07-27T16:49:05.144Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-27T16:49:05.144Z",
"id": "zk1fw5dq230s",
"incident_id": "2qd15tc17hx7",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-27T16:49:05.144Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-07-27T17:06:31.821Z",
"name": "Elevated Error on Public Device Url",
"page_id": "5b4dcn321xtp",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-27T18:41:36.497Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/68jqp7m96k5w",
"started_at": "2026-07-27T16:49:05.043Z",
"status": "resolved",
"updated_at": "2026-07-27T18:41:41.209Z"
},
{
"components": [
{
"created_at": "2013-12-08T20:09:18.267Z",
"description": null,
"group_id": null,
"id": "xw9ff7ygkmwb",
"name": "API",
"page_id": "5b4dcn321xtp",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.591Z"
}
],
"created_at": "2026-07-02T14:03:50.645Z",
"id": "1gn6klzlcqr7",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-07-09T18:24:27.299Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-09T18:24:27.299Z",
"id": "1t72ngbnvdvl",
"incident_id": "1gn6klzlcqr7",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-09T18:24:27.299Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-07-07T17:37:56.150Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-07T17:37:56.150Z",
"id": "sfgxtkw95l0f",
"incident_id": "1gn6klzlcqr7",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-07T17:37:56.150Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to work on a fix for this issue.",
"created_at": "2026-07-07T16:19:16.309Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-07T16:19:16.309Z",
"id": "95x42nygn2c6",
"incident_id": "1gn6klzlcqr7",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-07T16:19:16.309Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-07-07T16:18:24.469Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-07T16:18:24.469Z",
"id": "3kr9dcdkntw2",
"incident_id": "1gn6klzlcqr7",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-07T16:18:24.469Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-07-02T22:42:30.883Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-02T22:42:30.883Z",
"id": "8pwbmz1cf6lt",
"incident_id": "1gn6klzlcqr7",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-02T22:42:30.883Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to work on a fix for this issue.",
"created_at": "2026-07-02T20:42:35.084Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-02T20:42:35.084Z",
"id": "ps507dhbxxkl",
"incident_id": "1gn6klzlcqr7",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-02T20:42:35.084Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-07-02T14:25:59.290Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-02T14:25:59.290Z",
"id": "3xhb7lzn4fzj",
"incident_id": "1gn6klzlcqr7",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-02T14:25:59.290Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We're experiencing an elevated level of API errors and are currently looking into the issue.",
"created_at": "2026-07-02T14:03:50.728Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-07-02T14:03:50.728Z",
"id": "75knmbzbhdrz",
"incident_id": "1gn6klzlcqr7",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-02T14:03:50.728Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-07-02T22:42:30.883Z",
"name": "Elevated API Errors",
"page_id": "5b4dcn321xtp",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-09T18:24:27.299Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/bd8n10fr2bgw",
"started_at": "2026-07-02T14:03:50.637Z",
"status": "resolved",
"updated_at": "2026-07-09T18:24:27.313Z"
},
{
"components": [
{
"created_at": "2013-12-08T20:09:18.267Z",
"description": null,
"group_id": null,
"id": "xw9ff7ygkmwb",
"name": "API",
"page_id": "5b4dcn321xtp",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.591Z"
}
],
"created_at": "2026-07-06T13:47:23.022Z",
"id": "g5944vc520vk",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-07-06T14:37:47.181Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-06T14:37:47.181Z",
"id": "964bvmk0dbby",
"incident_id": "g5944vc520vk",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-06T14:37:47.181Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-07-06T13:53:52.270Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-06T13:53:52.270Z",
"id": "7slgr9sjyl10",
"incident_id": "g5944vc520vk",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-06T13:53:52.270Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We're experiencing an elevated level of API errors and are currently looking into the issue.",
"created_at": "2026-07-06T13:47:23.109Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-07-06T13:47:23.109Z",
"id": "tybj6k89cbg4",
"incident_id": "g5944vc520vk",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-06T13:47:23.109Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-07-06T13:53:52.270Z",
"name": "Elevated API Errors",
"page_id": "5b4dcn321xtp",
"postmortem_body": "A routine version upgrade to a backend cache changed how the API handled its request queues. Under unusually heavy request load, those queues filled up and the API started dropping traffic, returning timeouts and errors.\n\nOver the course of the incident, affected users saw elevated API error rates that intermittently disrupted dashboard logins, API access, and device connectivity.\n\nWe mitigated it by rate-limiting the abnormal traffic at our edge and rolling the cache back to the previous version, which restored normal queue behaviour and recovered the platform.\n\nTo avoid a repeat, we're improving rate limiting so a single heavy consumer can't degrade service for others, and exploring autoscaling and load testing so infrastructure changes are validated under realistic load before they reach production.",
"postmortem_body_last_updated_at": "2026-07-20T18:50:15.826Z",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-07-20T18:50:15.826Z",
"reminder_intervals": null,
"resolved_at": "2026-07-06T14:37:47.181Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/cp8l2tp32btz",
"started_at": "2026-07-06T13:47:23.015Z",
"status": "resolved",
"updated_at": "2026-07-20T18:50:15.847Z"
},
{
"components": [
{
"created_at": "2013-12-08T20:09:18.267Z",
"description": null,
"group_id": null,
"id": "xw9ff7ygkmwb",
"name": "API",
"page_id": "5b4dcn321xtp",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.591Z"
},
{
"created_at": "2013-12-08T20:10:25.782Z",
"description": null,
"group_id": null,
"id": "ws7qj36s5j66",
"name": "Application Builder",
"page_id": "5b4dcn321xtp",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:08.872Z"
},
{
"created_at": "2015-11-16T16:46:02.121Z",
"description": null,
"group_id": null,
"id": "7vv4qnnhswp2",
"name": "Application Registry",
"page_id": "5b4dcn321xtp",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:09.441Z"
},
{
"created_at": "2016-06-23T19:16:37.538Z",
"description": "Device OS downloads on Dashboard",
"group_id": null,
"id": "cp12jh2xqkc5",
"name": "BalenaOS Download",
"page_id": "5b4dcn321xtp",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:09.815Z"
},
{
"created_at": "2015-11-16T16:02:53.130Z",
"description": null,
"group_id": null,
"id": "8ft7r07m2cyd",
"name": "Dashboard",
"page_id": "5b4dcn321xtp",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:10.082Z"
},
{
"created_at": "2017-10-17T16:42:19.052Z",
"description": null,
"group_id": null,
"id": "zj16hrlddrmt",
"name": "Delta Image Downloads",
"page_id": "5b4dcn321xtp",
"position": 6,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:10.338Z"
},
{
"created_at": "2015-11-16T16:02:02.579Z",
"description": null,
"group_id": null,
"id": "68kvx5mhwfrn",
"name": "Device URLs",
"page_id": "5b4dcn321xtp",
"position": 7,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:10.740Z"
},
{
"created_at": "2019-05-31T11:47:43.133Z",
"description": null,
"group_id": null,
"id": "0yzpdt7xfwqm",
"name": "Git",
"page_id": "5b4dcn321xtp",
"position": 8,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:11.111Z"
},
{
"created_at": "2015-11-19T14:00:30.046Z",
"description": null,
"group_id": null,
"id": "c12hz9wv082t",
"name": "Cloudlink (VPN)",
"page_id": "5b4dcn321xtp",
"position": 9,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-09T03:00:11.509Z"
},
{
"created_at": "2020-12-14T16:35:07.248Z",
"description": "hub.balena.io website",
"group_id": null,
"id": "rgp0hv2w3b4c",
"name": "balenahub",
"page_id": "5b4dcn321xtp",
"position": 10,
"showcase": true,
"start_date": "2020-12-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-09T03:00:12.022Z"
},
{
"created_at": "2026-02-24T17:29:25.960Z",
"description": null,
"group_id": null,
"id": "j6c349lf0pc9",
"name": "SSH proxy",
"page_id": "5b4dcn321xtp",
"position": 16,
"showcase": true,
"start_date": "2026-02-24T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-09T03:00:12.416Z"
}
],
"created_at": "2026-05-07T15:15:35.309Z",
"id": "325vf1h3xtbp",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ws7qj36s5j66",
"name": "Application Builder",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "68kvx5mhwfrn",
"name": "Device URLs",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "7vv4qnnhswp2",
"name": "Application Registry",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "c12hz9wv082t",
"name": "Cloudlink (VPN)",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "cp12jh2xqkc5",
"name": "BalenaOS Download",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "zj16hrlddrmt",
"name": "Delta Image Downloads",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "0yzpdt7xfwqm",
"name": "Git",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "rgp0hv2w3b4c",
"name": "balenahub",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "j6c349lf0pc9",
"name": "SSH proxy",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-06-14T18:00:23.295Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-14T18:00:23.295Z",
"id": "rwp0kbv48nq7",
"incident_id": "325vf1h3xtbp",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-14T18:00:23.295Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "ws7qj36s5j66",
"name": "Application Builder",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "68kvx5mhwfrn",
"name": "Device URLs",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "7vv4qnnhswp2",
"name": "Application Registry",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "c12hz9wv082t",
"name": "Cloudlink (VPN)",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "cp12jh2xqkc5",
"name": "BalenaOS Download",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "zj16hrlddrmt",
"name": "Delta Image Downloads",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "0yzpdt7xfwqm",
"name": "Git",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "rgp0hv2w3b4c",
"name": "balenahub",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "j6c349lf0pc9",
"name": "SSH proxy",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
}
],
"body": "Verification is currently underway for the maintenance items.",
"created_at": "2026-06-14T17:47:18.722Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-14T17:47:18.722Z",
"id": "0bqdxtxhbg4t",
"incident_id": "325vf1h3xtbp",
"status": "verifying",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-14T17:47:18.722Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ws7qj36s5j66",
"name": "Application Builder",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "68kvx5mhwfrn",
"name": "Device URLs",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "7vv4qnnhswp2",
"name": "Application Registry",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "c12hz9wv082t",
"name": "Cloudlink (VPN)",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "cp12jh2xqkc5",
"name": "BalenaOS Download",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "zj16hrlddrmt",
"name": "Delta Image Downloads",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "0yzpdt7xfwqm",
"name": "Git",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "rgp0hv2w3b4c",
"name": "balenahub",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "j6c349lf0pc9",
"name": "SSH proxy",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-06-14T17:00:15.629Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-14T17:00:15.629Z",
"id": "rscf3qmlwt0b",
"incident_id": "325vf1h3xtbp",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-14T17:00:15.629Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-06-14T16:00:09.288Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-14T16:00:09.288Z",
"id": "5y492t7qn6hr",
"incident_id": "325vf1h3xtbp",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-14T16:00:09.288Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ws7qj36s5j66",
"name": "Application Builder",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "68kvx5mhwfrn",
"name": "Device URLs",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7vv4qnnhswp2",
"name": "Application Registry",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c12hz9wv082t",
"name": "Cloudlink (VPN)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cp12jh2xqkc5",
"name": "BalenaOS Download",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zj16hrlddrmt",
"name": "Delta Image Downloads",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0yzpdt7xfwqm",
"name": "Git",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "rgp0hv2w3b4c",
"name": "balenahub",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "j6c349lf0pc9",
"name": "SSH proxy",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-05-07T15:54:09.924Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-07T15:54:09.924Z",
"id": "xfkydh41ly6y",
"incident_id": "325vf1h3xtbp",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-07T15:54:09.924Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xw9ff7ygkmwb",
"name": "API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ws7qj36s5j66",
"name": "Application Builder",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "68kvx5mhwfrn",
"name": "Device URLs",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8ft7r07m2cyd",
"name": "Dashboard",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7vv4qnnhswp2",
"name": "Application Registry",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c12hz9wv082t",
"name": "Cloudlink (VPN)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cp12jh2xqkc5",
"name": "BalenaOS Download",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zj16hrlddrmt",
"name": "Delta Image Downloads",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0yzpdt7xfwqm",
"name": "Git",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "rgp0hv2w3b4c",
"name": "balenahub",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "j6c349lf0pc9",
"name": "SSH proxy",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-05-07T15:15:35.416Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-14T17:00:35.416Z",
"id": "jljqq5y1jqr6",
"incident_id": "325vf1h3xtbp",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-07T15:54:06.572Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-06-14T17:47:18.722Z",
"name": "balenaCloud infrastructure maintenance",
"page_id": "5b4dcn321xtp",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-14T18:00:23.295Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-06-14T17:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-06-14T16:00:09.888Z",
"scheduled_until": "2026-06-14T20:00:00.000Z",
"shortlink": "https://stspg.io/022ntz4d6f2s",
"started_at": "2026-05-07T15:15:35.295Z",
"status": "completed",
"updated_at": "2026-06-14T18:00:23.328Z"
}
],
"page": {
"id": "5b4dcn321xtp",
"name": "balena.io",
"url": "https://status.balena.io"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}