Snapshot 243693
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"description": "Status of same-day deposits with participating banks / Situation des dépôts à vue auprès des banques participantes",
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"body": "IMPORTANT NOTICE: Daylight saving time will affect settlement timing and device terminal display times in select regions. \n\nDue to Alberta, British Columbia, Manitoba, Northwestern Ontario and the Northwest Territories remaining on daylight saving time year-round, businesses in these regions may see a change in settlement timing for credit card transactions processed after 11:59 p.m., effective November 1, 2026. \n\nThere will be no impact on debit transactions. \n\nMoneris' processing system operates on Eastern Time (ET). As a result, transactions processed after 11:59 p.m. ET may be held for settlement until the next calendar day. \n\nThe impact will depend on when transactions are processed and batches are closed. \n\nTransactions processed by 11:59 p.m. ET will continue to follow the current settlement schedule and will not be affected.\n\nBeginning November 1, display clocks on devices in affected regions may temporarily be one hour behind local time. Devices will continue to function normally, and receipt timestamps will show the correct local time. \n\nTransaction processing is not expected to be affected. Firmware updates are underway to correct the display clock issue. \n\nNo action is required at this time for either update. \n\n-------------------------------------------------------------------------------------------------------------------------\n\nAVIS IMPORTANT : Le maintien de l’heure d’été aura une incidence sur les délais de règlement et les heures affichées sur les appareils dans certaines régions.\n\nÉtant donné que l’Alberta, la Colombie-Britannique, le Manitoba, le nord-ouest de l’Ontario et les Territoires du Nord-Ouest maintiennent désormais l’heure d’été toute l’année, les entreprises de ces régions pourraient constater un changement dans les délais de règlement des transactions par cartes de crédit traitées après 23 h 59, à compter du 1er novembre 2026. \n\nCette situation n’aura aucune incidence sur les transactions par carte de débit. \n\nLe système de traitement de Moneris utilise l’heure de l’Est (HE). Par conséquent, le règlement des transactions traitées après 23 h 59 (HE) pourrait être reporté au jour civil suivant. \n\nCette incidence dépendra du moment où les transactions sont traitées et où les lots sont fermés. \n\nLes transactions traitées avant 23 h 59 (HE) continueront de suivre le calendrier de règlement actuel et ne seront pas touchées. \n\nÀ compter du 1er novembre, l’heure affichée sur les appareils dans les régions concernées pourrait temporairement accuser un retard d’une heure par rapport à l’heure locale. Les appareils continueront de fonctionner normalement et les reçus indiqueront l’heure locale exacte. \n\nAucune incidence sur le traitement des transactions n’est prévue. Des mises à jour du micrologiciel sont en cours afin de corriger l’heure affichée sur les écrans. \n\nAucune mesure n’est requise pour l’instant concernant ces situations.",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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"body": "Interac has advised Moneris of a planned maintenance activity taking place from November 5 to November 6, 2026, between 22:00 ET and 06:00 ET. During this window, all inflight transactions, provisions, and notifications, including In-App Purchases, CSP, and LCM for Mobile Debit, may be impacted.\n\nDuring the change window, there will be up to two ~10-minute impacts between 22:00 ET - 00:00 ET and 00:00 ET - 02:00 ET.\n\nAny inflight transactions interrupted during these periods are expected to fail.\n\nDuring the outage period, end users should be encouraged to use their physical debit card to complete transactions.\n\nShould this window change, we will make every effort to share updates on rescheduled times as soon as possible.\n\nInterac Reference # 100832\n\n--------------------------------------------------------------------------------------------------------\n\nInterac a informé Moneris d'une activité de maintenance planifiée prévue du 5 novembre au 6 novembre 2026, entre 22 h 00 (heure de l'Est) et 06 h 00 (heure de l'Est). Pendant cette période, toutes les transactions, provisions et notifications en cours, y compris les achats intégrés (In-App Purchases), CSP et LCM pour Mobile Debit, pourraient être affectées.\n\nPendant la fenêtre de maintenance, il y aura jusqu'à deux périodes d'interruption d'environ 10 minutes chacune, entre 22 h 00 et minuit (heure de l'Est) et entre minuit et 02 h 00 (heure de l'Est).\n\nToute transaction en cours interrompue pendant ces périodes devrait échouer, comme prévu.\n\nPendant la période d'interruption, les utilisateurs finaux sont invités à utiliser leur carte de débit physique pour effectuer leurs transactions.\n\nSi ces horaires venaient à changer, nous ferons tout notre possible pour vous communiquer les nouvelles dates dès que possible.\n\nRéférence Interac # 100832",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-04T21:00:43.389-05:00",
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"body": "Interac has advised Moneris of a planned maintenance activity taking place from November 4 to November 5, 2026, between 22:00 ET and 06:00 ET. During this window, all inflight transactions, provisions, and notifications, including In-App Purchases, CSP, and LCM for Mobile Debit, may be impacted.\n\nDuring the change window, there will be up to two ~30-minute impacts between 22:00 ET - 00:00 ET and 00:00 ET - 02:00 ET.\n\nAny inflight transactions interrupted during these periods are expected to fail.\n\nDuring the outage period, end users should be encouraged to use their physical debit card to complete transactions.\n\nShould this window change, we will make every effort to share updates on rescheduled times as soon as possible.\n\nInterac Reference # 100179\n\n--------------------------------------------------------------------------------------------------------\n\nInterac a informé Moneris d'une activité de maintenance planifiée prévue du 4 novembre au 5 novembre 2026, entre 22 h 00 (heure de l'Est) et 06 h 00 (heure de l'Est). Pendant cette période, toutes les transactions, provisions et notifications en cours, y compris les achats intégrés (In-App Purchases), CSP et LCM pour Mobile Debit, pourraient être affectées.\n\nPendant la fenêtre de maintenance, il y aura jusqu'à deux périodes d'interruption d'environ 30 minutes chacune, entre 22 h 00 et minuit (heure de l'Est) et entre minuit et 02 h 00 (heure de l'Est).\n\nToute transaction en cours interrompue pendant ces périodes devrait échouer, comme prévu.\n\nPendant la période d'interruption, les utilisateurs finaux sont invités à utiliser leur carte de débit physique pour effectuer leurs transactions.\n\nSi ces horaires venaient à changer, nous ferons tout notre possible pour vous communiquer les nouvelles dates dès que possible.\n\nRéférence Interac # 100179",
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"started_at": "2026-10-28T15:47:45.276-04:00",
"status": "completed",
"updated_at": "2026-11-05T06:00:11.807-05:00"
},
{
"components": [
{
"created_at": "2024-04-10T09:44:18.147-04:00",
"description": "Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte",
"group_id": "9kc5wnzkxqp7",
"id": "vqql3rhcb3n9",
"name": "Interac",
"page_id": "9vyskgdmfkzn",
"position": 6,
"showcase": false,
"start_date": "2024-04-10T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-11-06T06:00:07.222-05:00"
}
],
"created_at": "2026-10-28T15:47:41.565-04:00",
"id": "qn70q70lsnxm",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "vqql3rhcb3n9",
"name": "(External) Card Brands / Marques de cartes (externes) - Interac",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-11-04T06:00:08.608-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-04T06:00:08.608-05:00",
"id": "dm72kbg87wnk",
"incident_id": "qn70q70lsnxm",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-04T06:00:08.608-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vqql3rhcb3n9",
"name": "(External) Card Brands / Marques de cartes (externes) - Interac",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-03T22:00:07.695-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-03T22:00:07.695-05:00",
"id": "wzq2yq430nkf",
"incident_id": "qn70q70lsnxm",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-03T22:00:07.695-05:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-03T21:00:43.707-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-03T21:00:43.707-05:00",
"id": "m424qlfdw1jd",
"incident_id": "qn70q70lsnxm",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-03T21:00:43.707-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vqql3rhcb3n9",
"name": "(External) Card Brands / Marques de cartes (externes) - Interac",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Interac has advised Moneris of a planned maintenance activity taking place from November 3 to November 4, 2026, between 22:00 ET and 06:00 ET. During this window, all inflight transactions, provisions, and notifications, including In-App Purchases, CSP, and LCM for Mobile Debit, may be impacted.\n\nDuring the change window, there will be up to two ~10-minute impacts between 22:00 ET - 00:00 ET and 00:00 ET - 02:00 ET.\n\nAny inflight transactions interrupted during these periods are expected to fail.\n\nDuring the outage period, end users should be encouraged to use their physical debit card to complete transactions.\n\nShould this window change, we will make every effort to share updates on rescheduled times as soon as possible.\n\nInterac Reference # 100833\n\n--------------------------------------------------------------------------------------------------------\n\nInterac a informé Moneris d'une activité de maintenance planifiée prévue du 3 novembre au 4 novembre 2026, entre 22 h 00 (heure de l'Est) et 06 h 00 (heure de l'Est). Pendant cette période, toutes les transactions, provisions et notifications en cours, y compris les achats intégrés (In-App Purchases), CSP et LCM pour Mobile Debit, pourraient être affectées.\n\nPendant la fenêtre de maintenance, il y aura jusqu'à deux périodes d'interruption d'environ 10 minutes chacune, entre 22 h 00 et minuit (heure de l'Est) et entre minuit et 02 h 00 (heure de l'Est).\n\nToute transaction en cours interrompue pendant ces périodes devrait échouer, comme prévu.\n\nPendant la période d'interruption, les utilisateurs finaux sont invités à utiliser leur carte de débit physique pour effectuer leurs transactions.\n\nSi ces horaires venaient à changer, nous ferons tout notre possible pour vous communiquer les nouvelles dates dès que possible.\n\nRéférence Interac # 100833",
"created_at": "2026-10-28T15:47:41.644-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-28T15:47:41.644-04:00",
"id": "wd01nbp9rp5w",
"incident_id": "qn70q70lsnxm",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-28T15:47:41.644-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée Interac",
"page_id": "9vyskgdmfkzn",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-04T06:00:08.608-05:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-03T22:00:00.000-05:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-11-03T21:00:44.118-05:00",
"scheduled_until": "2026-11-04T06:00:00.000-05:00",
"shortlink": "https://stspg.io/q4405l8f7k70",
"started_at": "2026-10-28T15:47:41.556-04:00",
"status": "completed",
"updated_at": "2026-11-04T06:00:09.061-05:00"
},
{
"components": [
{
"created_at": "2024-04-09T10:55:13.735-04:00",
"description": "For managing merchant-branded gift and loyalty programs. / Pour la gestion des programmes de cadeaux et de fidélisation des commerçants.",
"group_id": "x742s3s26dym",
"id": "3x1zz975f61r",
"name": "Gift and Loyalty / Cadeau et fidélité",
"page_id": "9vyskgdmfkzn",
"position": 7,
"showcase": false,
"start_date": "2024-04-09T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-10-25T09:45:47.331-04:00"
}
],
"created_at": "2026-10-25T09:10:53.825-04:00",
"id": "ngdb2qkyqv46",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "3x1zz975f61r",
"name": "Transaction Method / Méthode de transaction - Gift and Loyalty / Cadeau et fidélité",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0193905\u003c/b\u003e\u003c/small\u003e\nMoneris experienced a service disruption affecting Gift \u0026 Loyalty transaction processing and Gift \u0026 Loyalty client portal. \n\nThe issue was identified at 8:37 a.m. ET on October 25 and was successfully resolved at 9:11 a.m. ET on October 25. During the disruption, affected clients experienced issues processing Gift \u0026 Loyalty transactions and accessing the Gift \u0026 Loyalty Client Portal. \n\nWe recognize the importance of payment acceptance to the day-to-day operations of our clients and regret any inconvenience this may have caused. \n\nThe details of this disruption have been documented and will be used to help us improve our platforms and your experience with Moneris. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0193905\u003c/b\u003e\u003c/small\u003e\nMoneris a connu une interruption de service affectant le traitement des transactions Gift \u0026 Loyalty ainsi que l’accès au portail client Gift \u0026 Loyalty.\n\nLe problème a été identifié le 25 octobre à 8 h 37 (heure de l’Est) et a été résolu avec succès le 25 octobre à 9 h 11 (heure de l’Est). Pendant cette interruption, les clients concernés ont rencontré des difficultés pour traiter leurs transactions Gift \u0026 Loyalty et accéder au portail client Gift \u0026 Loyalty.\n\nNous sommes conscients de l’importance que revêt l’acceptation des paiements pour les activités quotidiennes de nos clients et nous regrettons les désagréments que cela a pu causer. \n\nLes détails de cette interruption ont été consignés et nous serviront à améliorer nos plateformes ainsi que votre expérience avec Moneris.",
"created_at": "2026-10-25T10:32:03.528-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-25T10:32:03.528-04:00",
"id": "gbt4szqqsh70",
"incident_id": "ngdb2qkyqv46",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-25T10:32:03.528-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "3x1zz975f61r",
"name": "Transaction Method / Méthode de transaction - Gift and Loyalty / Cadeau et fidélité",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0193905 \u003c/b\u003e\u003c/small\u003e\nMoneris’ internal monitoring shows the solution has been successfully applied to resolve the issue affecting Gift \u0026 Loyalty transaction processing and Gift \u0026 Loyalty client portal. \n\nAs of 9:11 a.m. ET, transaction processing has resumed for affected clients.\n\nWe appreciate your continued patience and will provide updates until normal transaction processing has been fully restored.\n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0193905 \u003c/b\u003e\u003c/small\u003e\nLe suivi interne de Moneris montre que la solution a été mise en œuvre avec succès pour résoudre le problème affectant le traitement des transactions Gift \u0026 Loyalty et le portail client Gift \u0026 Loyalty.\n\nÀ 9 h 11 (heure de l'Est), le traitement des transactions a repris pour les clients concernés.\n\nNous vous remercions de votre patience et vous tiendrons informés jusqu'à ce que le traitement normal des transactions soit entièrement rétabli.",
"created_at": "2026-10-25T09:45:47.368-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-25T09:45:47.368-04:00",
"id": "2yxjdwlj4vf9",
"incident_id": "ngdb2qkyqv46",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-25T09:45:47.368-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "3x1zz975f61r",
"name": "Transaction Method / Méthode de transaction - Gift and Loyalty / Cadeau et fidélité",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0193905\u003c/b\u003e\u003c/small\u003e \nMoneris has received reports of a potential issue affecting Gift \u0026 Loyalty transaction processing. \n\nWe are actively investigating and will provide an update as more information becomes available. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0193905\u003c/b\u003e\u003c/small\u003e\nMoneris a reçu des signalements concernant un problème potentiel affectant le traitement des transactions liées aux cartes-cadeaux et aux programmes de fidélité.\n\nNous menons actuellement une enquête et vous tiendrons informés dès que nous disposerons de plus amples informations.",
"created_at": "2026-10-25T09:10:53.921-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-25T09:10:53.921-04:00",
"id": "1tc1qx1b2qdg",
"incident_id": "ngdb2qkyqv46",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-25T09:10:53.921-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-25T09:45:47.368-04:00",
"name": "Gift \u0026 Loyalty processing - Important Update",
"page_id": "9vyskgdmfkzn",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-25T10:32:03.528-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/d7jmkj3y8l8b",
"started_at": "2026-10-25T09:10:53.818-04:00",
"status": "resolved",
"updated_at": "2026-10-25T10:32:03.559-04:00"
},
{
"components": [
{
"created_at": "2026-10-22T09:40:38.987-04:00",
"description": null,
"group_id": "55d6hx4zsqqh",
"id": "1xb3lm1rkp4c",
"name": "Moneris.com",
"page_id": "9vyskgdmfkzn",
"position": 10,
"showcase": false,
"start_date": "2026-10-22T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-10-22T16:12:43.694-04:00"
}
],
"created_at": "2026-10-22T09:42:26.947-04:00",
"id": "pw9gyhnfd84v",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "1xb3lm1rkp4c",
"name": "Merchant Portals / Portails marchands - Moneris.com",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0193652\u003c/b\u003e\u003c/small\u003e\nThe service disruption affecting Moneris.com Live Chat support has been resolved. Although our live support agents are done for the day, our chat Agent Monique is fully operational.\n\nWe recognize the importance of payment acceptance to the day-to-day operations of our clients and regret any inconvenience this may have caused. \n\nThe details of this disruption have been documented and will be used to help us improve our platforms and your experience with Moneris. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0193652\u003c/b\u003e\u003c/small\u003e\nL'interruption de service affectant le service de clavardage en direct de Moneris.com a été résolue. \n\nNous reconnaissons l'importance de l'acceptation des paiements pour les activités quotidiennes de nos clients et nous regrettons les inconvénients que cela a pu causer. \n\nLes détails de cette interruption ont été documentés et seront utilisés pour nous aider à améliorer nos plateformes et votre expérience avec Moneris.",
"created_at": "2026-10-22T16:12:43.736-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-22T16:12:43.736-04:00",
"id": "db52ks3l76st",
"incident_id": "pw9gyhnfd84v",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-22T16:12:43.736-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "1xb3lm1rkp4c",
"name": "Merchant Portals / Portails marchands - Moneris.com",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0193652\u003c/b\u003e\u003c/small\u003e\nMoneris has identified an issue affecting \u003ca href=\"https://www.moneris.com/en/contact/live-agent\"\u003eMoneris.com Live Agent Chat\u003c/a\u003e. The live chat however remains unavailable for the time being. \n\nSupport teams have been engaged and are actively working to identify the root cause as well as resolve the issue. \n\nWe will continue to provide updates as we work to restore normal transaction processing. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0193652\u003c/b\u003e\u003c/small\u003e\nMoneris a identifié un problème affectant \u003ca href=\"https://www.moneris.com/fr-ca/contact/clavardage-en-direct\"\u003ele service de clavardage en direct de Moneris.com\u003c/a\u003e. . Le clavardage en direct reste toutefois temporairement indisponible pour le moment. \n\nLes équipes d'assistance ont été mobilisées et travaillent activement à l'identification de la cause première et à la résolution du problème. \n\nNous continuerons à fournir des mises à jour au fur et à mesure que nous rétablissons le traitement normal des transactions.",
"created_at": "2026-10-22T13:31:24.201-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-22T12:30:24.000-04:00",
"id": "xftn6gw290rk",
"incident_id": "pw9gyhnfd84v",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-22T13:33:49.753-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "1xb3lm1rkp4c",
"name": "Merchant Portals / Portails marchands - Moneris.com",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0193652\u003c/b\u003e\u003c/small\u003e\nMoneris’ internal monitoring has detected an issue affecting \u003ca href=\"https://www.moneris.com/en/contact/live-agent\"\u003eMoneris.com Live Agent Chat\u003c/a\u003e. \n\nWe are actively investigating and will provide an update as more information becomes available. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0193652\u003c/b\u003e\u003c/small\u003e\nLe système de surveillance interne de Moneris a détecté un problème touchant \u003ca href=\"https://www.moneris.com/fr-ca/contact/clavardage-en-direct\"\u003ele service de clavardage en direct de Moneris.com\u003c/a\u003e. \n\nNous enquêtons activement et fournirons une mise à jour dès que nous aurons plus d'informations.",
"created_at": "2026-10-22T09:42:27.051-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-22T09:42:27.051-04:00",
"id": "4hmmnyy4ngrg",
"incident_id": "pw9gyhnfd84v",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-22T09:42:27.051-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Moneris.com Live Chat - Important Update",
"page_id": "9vyskgdmfkzn",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-22T16:12:43.736-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/zlz6bppk6mcm",
"started_at": "2026-10-22T13:30:24.000-04:00",
"status": "resolved",
"updated_at": "2026-10-22T16:12:43.759-04:00"
},
{
"components": [
{
"created_at": "2024-04-10T09:45:47.763-04:00",
"description": "Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte",
"group_id": "9kc5wnzkxqp7",
"id": "5z4n026j3z38",
"name": "Mastercard",
"page_id": "9vyskgdmfkzn",
"position": 9,
"showcase": false,
"start_date": "2024-04-10T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-10-19T15:50:23.401-04:00"
}
],
"created_at": "2026-10-19T14:13:28.606-04:00",
"id": "m8ytc3v65gsr",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5z4n026j3z38",
"name": "(External) Card Brands / Marques de cartes (externes) - Mastercard",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0193323\u003c/b\u003e\u003c/small\u003e \n\nDue to a third-party issue, some merchants may have experienced a service disruption affecting Mastercard transactions issued by Koho Financial. \n\nThe issue was identified at 12:15 ET on Oct 19 and was successfully resolved at 15:00 ET on Oct 19. During the disruption, affected clients may have experienced intermittent declines on Koho Financial issued Mastercards. \n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0193323\u003c/b\u003e\u003c/small\u003e\n\nEn raison d’un problème lié à un tiers, certains commerçants ont pu subir une interruption de service affectant les transactions Mastercard émises par Koho Financial.\n\nLe problème a été détecté à 12 h 15 (HE) le 19 octobre et a été résolu avec succès à 15 h 00 (HE) le 19 octobre. Pendant cette interruption, les clients touchés ont pu constater des refus intermittents lors de l’utilisation des cartes Mastercard émises par Koho Financial.",
"created_at": "2026-10-19T15:50:23.443-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-19T15:50:23.443-04:00",
"id": "cdkbqbcnc7s7",
"incident_id": "m8ytc3v65gsr",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-19T15:50:23.443-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5z4n026j3z38",
"name": "(External) Card Brands / Marques de cartes (externes) - Mastercard",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0193323\u003c/b\u003e\u003c/small\u003e \n\nThe service disruption affecting Mastercard transactions issued by Koho Financial has been improving significantly. \n\nOur internal monitoring shows transaction processing is returning to normal for impacted clients although the \u003ca href=\"https://www.koho.ca/status/\"\u003eKoho StatusPage\u003c/a\u003e indicates they are still experiencing issues.\n\nWe will continue to provide updates until we can confirm that normal transaction processing has been fully restored. \n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0193323\u003c/b\u003e\u003c/small\u003e\n\nL'interruption de service affectant les transactions Mastercard émises par Koho Financial s’est considérablement améliorée. \n\nNotre suivi interne montre que le traitement des transactions revient à la normale pour les clients touchés, bien que la \u003ca href=\"https://www.koho.ca/status/\"\u003epage d’état de Koho\u003c/a\u003e indique qu’ils éprouvent toujours des problèmes.\n\nNous continuerons de fournir des mises à jour jusqu’à ce que nous puissions confirmer que le traitement normal des transactions a été entièrement rétabli.",
"created_at": "2026-10-19T15:16:40.251-04:00",
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{
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{
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"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0193323\u003c/b\u003e\u003c/small\u003e \n\nMoneris’ internal monitoring has detected a possible third-party service disruption that may affect Mastercard transactions issued by Koho Financial for some merchants.\n\nWe are actively investigating and will provide an update as more information becomes available.\n\nWORKAROUND : Please request an alternate form of payment if facing declines on this card, as no issues have been identified with other card issuers at this time.\n\nPlease consult the \u003ca href=\"https://www.koho.ca/status/\"\u003eKoho StatusPage\u003c/a\u003efor more updates.\n\n\u003csmall\u003e\u003cb\u003eNuméro d'incident : INC0193323\u003c/b\u003e\u003c/small\u003e \n\nLe système de surveillance interne de Moneris a détecté une possible interruption de service tiers susceptible d'affecter les transactions Mastercard émises par Koho Financial pour certains commerçants.\n\nNous menons actuellement une enquête et vous tiendrons informés dès que nous disposerons de plus amples renseignements.\n\nSOLUTION TEMPORAIRE: Veuillez demander un autre mode de paiement si cette carte est refusée, car aucun problème n’a été constaté avec d’autres émetteurs de cartes pour le moment.\n\nVeuillez consulter la \u003ca href=\"https://www.koho.ca/status/\"\u003epage d'état de Koho\u003c/a\u003e pour obtenir d'autres mises à jour.",
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"created_at": "2025-01-20T09:49:06.683-05:00",
"description": "Batch File Upload service enables you to process a large number of transactions via a file exchange over a Secure File Transfer Protocol (SFTP) connection \r\n\r\nLe service de téléchargement de fichiers par lots vous permet de traiter un grand nombre de transactions par le biais d'un échange de fichiers via une connexion SFTP (Secure File Transfer Protocol).",
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"id": "567g2cn74g0h",
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}
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"created_at": "2026-10-02T09:14:43.875-04:00",
"id": "533b18kbqp1r",
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"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0191918 \u003c/b\u003e\u003c/small\u003e\nMoneris' internal monitoring confirms that connectivity with the batch upload via SFTP service has remained normal since restoration. No further service disruptions have been identified.\n\nWe recognize the importance of payment acceptance to the day-to-day operations of our clients and regret any inconvenience this may have caused. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191918 \u003c/b\u003e\u003c/small\u003e\nLe suivi interne de Moneris confirme que la connectivité avec le service de téléchargement par lots via SFTP est restée normale depuis la remise en service. Aucune autre interruption de service n'a été constatée.\n\nNous sommes conscients de l'importance que revêt l'acceptation des paiements pour les activités quotidiennes de nos clients et regrettons les désagréments que cela a pu causer.",
"created_at": "2026-10-02T16:04:51.355-04:00",
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"code": "567g2cn74g0h",
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"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0191918\u003c/b\u003e\u003c/small\u003e\nMoneris’ internal monitoring shows merchants may have experienced an intermittent service disruption affecting batch upload via SFTP. The issue has been resolved, and normal conenctivity with the service has resumed. Moneris internal teams will contnue to monitor connectivity for the service. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191918\u003c/b\u003e\u003c/small\u003e\nLa surveillance interne de Moneris a révélé que les commerçants ont pu rencontrer une interruption intermittente du service affectant le téléchargement par lots via SFTP. Le problème a été résolu et la connectivité normale au service a été rétablie. Les équipes internes de Moneris continueront à surveiller la connectivité du service.",
"created_at": "2026-10-02T11:02:25.358-04:00",
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{
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],
"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0191918 \u003c/b\u003e\u003c/small\u003e\nMoneris has identified an issue affecting intermittent connectivity when attempting batch Upload via SFTP. \n\nWe appreciate your understanding and will provide updates once connectivity is fully restored.\n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191918 \u003c/b\u003e\u003c/small\u003e\nMoneris a identifié un problème affectant la connectivité de manière intermittente lors des tentatives de téléchargement par lots via SFTP.\n\nNous vous remercions de votre compréhension et vous tiendrons informés dès que la connectivité sera entièrement rétablie.",
"created_at": "2026-10-02T09:14:43.972-04:00",
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}
],
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"name": "Batch upload via SFTP - Important Update",
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"id": "pvj5csvf9zw6",
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"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0191774\u003c/b\u003e\u003c/small\u003e\nMoneris’ internal monitoring shows some merchants may have experienced intermittent connectivity issues affecting Batch file upload. The issue has been resolved, and normal conenctivity with the service has resumed.\n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191774\u003c/b\u003e\u003c/small\u003e\nLe système de surveillance interne de Moneris a révélé que certains commerçants ont pu rencontrer des problèmes de connectivité intermittents affectant le téléchargement des fichiers par lots. Le problème a été résolu et la connectivité au service est revenue à la normale.",
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],
"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0191774\u003c/b\u003e\u003c/small\u003e\nMoneris has identified an issue affecting intermittent connectivity when attempting batch Upload via SFTP.\n\nWe appreciate your understanding and will provide updates once connectivity is fully restored.\n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191774\u003c/b\u003e\u003c/small\u003e\nMoneris a identifié un problème entraînant des coupures de connexion lors des tentatives de téléchargement par lots via SFTP\n\n\nNous vous remercions de votre compréhension et vous tiendrons informés dès que la connexion sera entièrement rétablie.",
"created_at": "2026-10-01T12:07:10.295-04:00",
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],
"metadata": {},
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"name": "Batch upload via SFTP - Important Update",
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},
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"created_at": "2024-04-10T09:44:18.147-04:00",
"description": "Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte",
"group_id": "9kc5wnzkxqp7",
"id": "vqql3rhcb3n9",
"name": "Interac",
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"status": "operational",
"updated_at": "2026-11-06T06:00:07.222-05:00"
}
],
"created_at": "2026-09-24T14:27:34.076-04:00",
"id": "r777bcfrbw5m",
"impact": "minor",
"impact_override": null,
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{
"code": "vqql3rhcb3n9",
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}
],
"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0191207\u003c/b\u003e\u003c/small\u003e\nMoneris experienced a service disruption affecting Interac processing. \n\nThe issue was identified at 14:00 ET on September 24, 2026 and was successfully resolved at 14:11 ET on September 24, 2026 . During the disruption, affected clients experienced intermittent declines when attempting to process some Interac transactions. \n\nWe recognize the importance of payment acceptance to the day-to-day operations of our clients and regret any inconvenience this may have caused. \n\nThe details of this disruption have been documented and will be used to help us improve our platforms and your experience with Moneris. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191207\u003c/b\u003e\u003c/small\u003e\nMoneris a connu une interruption de service affectant le traitement des transactions Interac. \n\nLe problème a été détecté le 24 septembre 2026 à 14 h 00 (heure de l'Est) et a été résolu avec succès le 24 septembre 2026 à 14 h 11 (heure de l'Est). Pendant cette interruption, les clients concernés ont rencontré des échecs intermittents lorsqu'ils tentaient d'effectuer certaines transactions Interac.\n\nNous reconnaissons l'importance de l'acceptation des paiements pour les opérations quotidiennes de nos clients et nous regrettons les inconvénients que cela a pu causer. \n\nLes détails de cette interruption ont été documentés et seront utilisés pour nous aider à améliorer nos plateformes et votre expérience avec Moneris.",
"created_at": "2026-09-24T15:36:40.349-04:00",
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"id": "fs95mfmr5fxn",
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},
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],
"body": "\u003csmall\u003e\u003cb\u003eIncident Number : INC0191207 \u003c/b\u003e\u003c/small\u003e\nMoneris has identified an issue affecting Interac processing. Affected clients may experience intermittent declines when attempting to process some Interac transactions. Support teams are actively monitoring and working towards a solution. \n\nWe will continue to provide updates as we work to restore normal transaction processing. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191207 \u003c/b\u003e\u003c/small\u003e\nMoneris a identifié un problème affectant le traitement des paiements Interac. Les clients concernés pourraient rencontrer des refus intermittents lorsqu'ils tentent d'effectuer certaines transactions Interac. Les équipes d'assistance surveillent activement la situation et s'efforcent de trouver une solution.\n\nNous continuerons à fournir des mises à jour au fur et à mesure que nous rétablissons le traitement normal des transactions.",
"created_at": "2026-09-24T14:27:34.171-04:00",
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}
],
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"name": "Intermittent Interac declines - Important Update",
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"created_at": "2026-03-19T12:32:03.697-04:00",
"id": "7mpt1f07l5fq",
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}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-09-13T07:00:07.260-04:00",
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}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-12T23:00:07.245-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-12T23:00:07.245-04:00",
"id": "gx2vfs7g6r7m",
"incident_id": "7mpt1f07l5fq",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-12T23:00:07.245-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-09-12T21:59:48.495-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-12T21:59:48.495-04:00",
"id": "rp3626m2cffz",
"incident_id": "7mpt1f07l5fq",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-12T21:59:48.495-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vqql3rhcb3n9",
"name": "(External) Card Brands / Marques de cartes (externes) - Interac",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Interac has postponed the previously announced maintenance activity and has now provided a revised schedule. The maintenance is planned to take place on September 12, 2026, from 11:00 p.m. ET to 08:00 a.m. ET the following day.\n \nDuring this maintenance window, Interac In-App and Mobile Wallet transactions may be impacted. If a transaction does not go through, customers should be encouraged to use their physical card or another non‑Interac card stored in their mobile wallet or in‑app to complete their purchase.\n \nShould this window change, we will make every effort to share updates on any rescheduled times as soon as possible. This maintenance notice will remain open as we continue to monitor for further updates from Interac.\n \nInterac Reference # 86756\n\n--------------------------------------------------------------------------------------------------------\n\nInterac a reporté les travaux de maintenance précédemment annoncés et a communiqué un nouveau calendrier. La maintenance est désormais prévue le 12 septembre 2026, de 23 h 00 (heure de l'Est) à 08 h 00 (heure de l'Est) le lendemain.\n \nPendant cette période de maintenance, les transactions Interac In-App et via le portefeuille mobile pourraient être affectées. Si une transaction ne peut être effectuée, les clients doivent être invités à utiliser leur carte physique ou une autre carte non Interac enregistrée dans leur portefeuille mobile ou dans l’application pour finaliser leur achat.\n \nSi cette période venait à changer, nous ferons tout notre possible pour communiquer dès que possible les nouvelles dates prévues. Cet avis de maintenance restera en ligne pendant que nous continuons à surveiller les mises à jour d’Interac.\n \nRéférence Interac n° 86756",
"created_at": "2026-06-05T10:47:54.349-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-05T10:47:54.349-04:00",
"id": "5574wks5flgx",
"incident_id": "7mpt1f07l5fq",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-05T10:47:54.349-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vqql3rhcb3n9",
"name": "(External) Card Brands / Marques de cartes (externes) - Interac",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Interac has postponed this maintenance activity and has not provided a revised schedule at this time. We are awaiting further direction from Interac and will update this notice once a new timeline is confirmed.\n\nThis maintenance notice remains open while we wait for Interac to confirm next steps.\n\nInterac Reference # 86756\n\n--------------------------------------------------------------------------------------------------------\n\nInterac a reporté cette activité de maintenance et n’a pas fourni de calendrier révisé pour le moment. Nous sommes en attente de directives supplémentaires de la part d’Interac et mettrons à jour cet avis dès qu’un nouveau calendrier sera confirmé.\n\nCet avis de maintenance demeure ouvert dans l’attente de la confirmation des prochaines étapes par Interac.\n\nRéférence Interac # 86756",
"created_at": "2026-06-02T12:07:07.120-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-02T12:07:07.120-04:00",
"id": "33wbqg0fp2n5",
"incident_id": "7mpt1f07l5fq",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-02T12:07:33.231-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vqql3rhcb3n9",
"name": "(External) Card Brands / Marques de cartes (externes) - Interac",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-06-02T09:31:54.083-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-02T09:31:54.083-04:00",
"id": "hrwly8k1nx2s",
"incident_id": "7mpt1f07l5fq",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-02T09:31:54.083-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vqql3rhcb3n9",
"name": "(External) Card Brands / Marques de cartes (externes) - Interac",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Interac has postponed this maintenance activity and has not provided a revised schedule at this time. We are awaiting further direction from Interac and will update this notice once a new timeline is confirmed.\n\nThis maintenance notice remains open while we wait for Interac to confirm next steps.\n\nInterac Reference # 86756\n\n--------------------------------------------------------------------------------------------------------\n\nInterac a reporté cette activité de maintenance et n’a pas fourni de calendrier révisé pour le moment. Nous sommes en attente de directives supplémentaires de la part d’Interac et mettrons à jour cet avis dès qu’un nouveau calendrier sera confirmé.\n\nCet avis de maintenance demeure ouvert dans l’attente de la confirmation des prochaines étapes par Interac.\n\nRéférence Interac # 86756",
"created_at": "2026-04-15T15:34:54.468-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-15T15:34:54.468-04:00",
"id": "2jx0yy046s3v",
"incident_id": "7mpt1f07l5fq",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-15T15:44:33.525-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vqql3rhcb3n9",
"name": "(External) Card Brands / Marques de cartes (externes) - Interac",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Interac has advised Moneris of a planned maintenance activity taking place from April 25 to April 26, between 11:00 p.m. ET and 8:00 a.m. ET. During this window, Interac In-App and Mobile Wallet transactions may be impacted.\n\nIf a transaction does not go through, customers should be encouraged to use their physical card or another non-Interac card stored in their mobile wallet or in-app to complete their purchase\n\nShould this window change, we will make every effort to share updates on rescheduled times as soon as possible.\n\nInterac Reference # 86756\n--------------------------------------------------------------------------------------------------------\n\nInterac a informé Moneris d'une activité de maintenance planifiée prévue du 25 au 26 avril, entre 23 h 00 (heure de l'Est) et 8 h 00 (heure de l'Est). Pendant cette période, les transactions Interac In-App et via portefeuille mobile pourraient être affectées.\n\nSi une transaction échoue, encouragez vos clients à utiliser leur carte physique ou une autre carte non Interac enregistrée dans leur portefeuille mobile ou dans l'application pour finaliser leur achat\n\nSi ces horaires venaient à changer, nous ferons tout notre possible pour vous communiquer les nouvelles dates dès que possible.\n\nRéférence Interac # 86756",
"created_at": "2026-03-19T12:32:03.763-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-23T15:00:03.763-04:00",
"id": "l3rdtc87kzjv",
"incident_id": "7mpt1f07l5fq",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-15T15:44:17.971-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée Interac",
"page_id": "9vyskgdmfkzn",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-13T07:00:07.260-04:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-12T23:00:00.000-04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-09-12T21:59:54.325-04:00",
"scheduled_until": "2026-09-13T07:00:00.000-04:00",
"shortlink": "https://stspg.io/fm8trymf773l",
"started_at": "2026-03-23T15:00:03.763-04:00",
"status": "completed",
"updated_at": "2026-09-13T07:00:07.290-04:00"
}
],
"page": {
"id": "9vyskgdmfkzn",
"name": "Moneris",
"url": "https://status.moneris.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}