Snapshot 244657
Raw (normalized text)
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"body": "We currently have no indication that LaunchDarkly-hosted services or customer data are impacted by the publicly-disclosed compromised intermediate CA certificates from eMudhra (https://emudhra.we-have-a-problem.com/). This guidance applies to all LaunchDarkly instances: Commercial, EU, and Federal.\n\nLaunchDarkly has already taken precautionary steps to secure our platform and has released updated versions of the Relay Proxy and SDKs used by our customers. We continue to monitor the situation and patch all non-critical services.\n\nWe highly recommend that customers immediately take the following steps to secure the network connection between their systems and LaunchDarkly:\n- Update LaunchDarkly SDKs and Relay Proxy listed below to the latest version provided\n- Ensure your application hosts disallow the compromised CAs\n- Follow publicly-documented remediation steps for your application infrastructure to disallow compromised CAs: https://emudhra.we-have-a-problem.com/\n\nLaunchDarkly SDKs\nOnly the following LaunchDarkly SDKs are affected by this issue and require an update to the versions listed.\n- Server-side SDK for Python (9.18.3): https://github.com/launchdarkly/python-server-sdk/releases/tag/9.18.3\n- Server-Side SDK for Erlang/Elixir (3.12.1): https://github.com/launchdarkly/erlang-server-sdk/releases/tag/v3.12.1\n- OpenFeature provider for the Server-Side SDK for Python (0.8.3): https://github.com/launchdarkly/openfeature-python-server/releases/tag/0.8.3\n- SDK OTEL integration for the Python server side SDK (1.3.0): https://github.com/launchdarkly/python-server-sdk-otel/releases/tag/1.3.0\n- Observability and Session Replay SDK for Python (1.3.4): https://github.com/launchdarkly/observability-sdk/releases/tag/launchdarkly-observability-python-1.3.4\n\nLaunchDarkly Relay Proxy\n- Relay Proxy (8.23.2): https://github.com/launchdarkly/ld-relay/releases/tag/v8.23.2\n- Relay Proxy Helm Chart (3.11.3): https://github.com/launchdarkly/ld-relay-helm/releases/tag/3.11.3\n\nWe will provide further updates as the situation develops. You can always view our trust center (https://app.vanta.com/launchdarkly.com/trust/gu6fblhdgsyexg8g2xsj0) for the latest updates, as well",
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"body": "Identified. We've identified the cause of the elevated error rates and are working on a fix. Customers may still be unable to list, search, or assign custom roles; existing roles continue to be enforced. Most other features are operating normally, though some requests may fail intermittently. We'll share another update as recovery progresses.",
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"description": "Real-time flag updates for server-side SDKs",
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"id": "d78f8m7zkgqt",
"name": "Server-side streaming API",
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"status": "operational",
"updated_at": "2026-07-13T15:42:33.385-07:00"
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"created_at": "2026-08-26T12:45:21.432-07:00",
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"name": "Flag Delivery Network (core functionality) - Server-side streaming API",
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"body": "This incident has been resolved. Between 12:00 and 12:12 PM PDT on August 26, server-side SDKs establishing new streaming connections experienced elevated error rates. Existing streaming connections were not affected, and polling requests continued to be served with error rates below 1%. Some requests to the LaunchDarkly web application also experienced elevated errors between approximately 11:29 AM and 12:03 PM PDT. The issue was caused by an internal configuration change, which has been reverted. All systems have recovered and are operating normally. No customer data was lost or compromised.",
"created_at": "2026-08-26T13:00:10.252-07:00",
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"body": "Server-side streaming requests experienced elevated error rates between approximately 12:00 p.m. and 12:12 p.m. PDT, and some SDKs establishing new streaming connections may have been unable to connect. Polling request error rates remained below 1% throughout the incident.\n\nNo customer data was lost or compromised. We apologize for the disruption.",
"created_at": "2026-08-26T12:45:21.480-07:00",
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"name": "Flag delivery errors in Streaming API",
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"created_at": "2026-08-24T05:20:53.856-07:00",
"id": "csyq34v7ryx9",
"impact": "minor",
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"body": "Email delivery has been restored as of 2:32 PM UTC. Sign-up verification, password reset, teammate invitation, and notification emails are sending normally again.\n\nWe are re-sending sign-up verification and password reset emails that failed to deliver during the incident window (August 22, 11:48 PM CDT through today). If you attempted to sign up or reset a password during that period and haven't received an email within the next few hours, please retry the action or contact support.\n\nWe are continuing to monitor email delivery closely and will post a final update once we've confirmed sustained recovery.",
"created_at": "2026-08-24T06:36:20.704-07:00",
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{
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"body": "Emails sent by LaunchDarkly — including sign-up verification, password reset, teammate invitation, and workflow notification emails — are currently failing to deliver due to an authentication issue with an upstream email delivery provider. We have identified the cause and are working to restore delivery.\n\nFeature flag delivery, SDKs, and the LaunchDarkly application itself are not affected.\n\nIf you are trying to complete sign-up or reset a password, those emails will not arrive until this is resolved. Once delivery is restored, we will re-send affected verification and password reset emails.\n\nNext update within 2 hours.",
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}
],
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"name": "Email delivery failure affecting sign-up verification and notification emails",
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{
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{
"created_at": "2017-04-17T09:40:25.815-07:00",
"description": "Flag updates for SDKs in polling mode",
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"id": "w5565sdz2kfj",
"name": "Polling API",
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"updated_at": "2026-08-17T08:29:58.975-07:00"
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"id": "1d2y0xf800md",
"impact": "minor",
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{
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{
"code": "w5565sdz2kfj",
"name": "Flag Delivery Network (core functionality) - Polling API",
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}
],
"body": "This incident has been resolved.",
"created_at": "2026-08-17T09:03:02.801-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T09:03:02.801-07:00",
"id": "yd93ltqtjf4v",
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"updated_at": "2026-08-17T09:03:02.801-07:00",
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},
{
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{
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"name": "Flag Delivery Network (core functionality) - Polling API",
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}
],
"body": "We've identified the root cause, our CDN provider had an issue on their end which is fixed now. Monitoring for a while to make sure things stabilise.",
"created_at": "2026-08-17T08:29:59.002-07:00",
"custom_tweet": null,
"deliver_notifications": true,
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"id": "cgygx6mqj9nq",
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"updated_at": "2026-08-17T08:35:33.934-07:00",
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},
{
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"name": "Flag Delivery Network (core functionality) - Polling API",
"new_status": "degraded_performance",
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}
],
"body": "We're experiencing a service degradation which can result in Flag updates via the Polling API to be delayed.",
"created_at": "2026-08-17T03:36:58.412-07:00",
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"deliver_notifications": true,
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"id": "5jlb8fhk0cvd",
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"status": "investigating",
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}
],
"metadata": {},
"monitoring_at": "2026-08-17T08:29:59.000-07:00",
"name": "Flag Updates via Polling API delayed",
"page_id": "9404kdk7lkn7",
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{
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{
"created_at": "2018-03-07T17:35:49.315-08:00",
"description": "Real-time flag updates for client-side SDKs",
"group_id": "vvb9wn53mspf",
"id": "156fh2g9b6pd",
"name": "Client-side streaming API",
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}
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"created_at": "2026-08-14T07:47:16.452-07:00",
"id": "hzctkvnmsmb6",
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{
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{
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"name": "Flag Delivery Network (core functionality) - Client-side streaming API",
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}
],
"body": "The issue is being marked as resolved. We're seeing improved latencies and our systems have recovered.",
"created_at": "2026-08-14T09:47:45.303-07:00",
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},
{
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}
],
"body": "We investigated elevated error rates reported for mobile SDK flag delivery in US East. We've confirmed that flag delivery itself was not impacted. No customer action is required and we are monitoring the situation.",
"created_at": "2026-08-14T09:05:05.263-07:00",
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"display_at": "2026-08-14T09:05:05.263-07:00",
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{
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],
"body": "Flag Updates are currently delayed in the us-east-1 region. We are investigating the issue.",
"created_at": "2026-08-14T07:47:16.525-07:00",
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}