Snapshot 244982
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{
"incidents": [
{
"created_at": "2026-11-09T17:16:54Z",
"id": "01M70N05VS93DPTQDPAZ3VE014",
"impact": "none",
"incident_updates": [
{
"body": "This issue has been resolved. Practices that use Athelas for billing can again select an appointment type when adding a walk-in patient from the Appointments page. If you still see \"No Options\", refresh the page. Existing appointments, claims and patient data were not affected.",
"created_at": "2026-11-09T17:24:52Z",
"display_at": "2026-11-09T17:26:38Z",
"id": "01M70NES2RAYTAKD4GPM5JARXJ",
"incident_id": "01M70N05VS93DPTQDPAZ3VE014",
"status": "resolved",
"updated_at": "2026-11-09T17:26:38Z"
},
{
"body": "Some practices that use Athelas for billing can't select an appointment type when adding a walk-in patient from the Appointments page. The appointment type list shows \"No Options\". We've identified the cause, a recent update, and are rolling out a fix. Affected practices that have reported it should already be able to add walk-ins again after refreshing the page. Existing appointments, claims and patient data are not affected. We'll post another update once the fix is fully deployed.",
"created_at": "2026-11-09T17:13:40Z",
"display_at": "2026-11-09T17:16:54Z",
"id": "01M70MT8V5ZHMRZ57CY6097M7E",
"incident_id": "01M70N05VS93DPTQDPAZ3VE014",
"status": "monitoring",
"updated_at": "2026-11-09T17:16:54Z"
}
],
"name": "Walk-in appointments missing appointment types",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-11-09T17:26:38Z",
"status": "resolved",
"updated_at": "2026-11-09T17:26:38Z"
},
{
"created_at": "2026-11-04T18:12:28Z",
"id": "01M6KW6B3Y9PKDSS2H91DZQBAR",
"impact": "minor",
"incident_updates": [
{
"body": "This issue has been resolved. AI Visit Summaries are being generated normally again, and summaries for today's appointments are being filled in now. Some may take a few more hours to appear. AI Scribe recording, note generation, and the rest of Air were not affected.",
"created_at": "2026-11-04T18:45:35Z",
"display_at": "2026-11-04T18:45:41Z",
"id": "01M6KY2Z424B65FP5KBEJN52YW",
"incident_id": "01M6KW6B3Y9PKDSS2H91DZQBAR",
"status": "resolved",
"updated_at": "2026-11-04T18:45:41Z"
},
{
"body": "We've rolled out a fix, and AI Visit Summaries for today's appointments are now being generated. They should start showing up shortly. AI Scribe recording, note generation, and the rest of Air are working normally.\n\n ",
"created_at": "2026-11-04T18:29:32Z",
"display_at": "2026-11-04T18:30:13Z",
"id": "01M6KX5K6NA0JRDQD9CVAP6RB6",
"incident_id": "01M6KW6B3Y9PKDSS2H91DZQBAR",
"status": "monitoring",
"updated_at": "2026-11-04T18:30:13Z"
},
{
"body": "AI Visit Summaries for today's appointments are not being generated. AI Scribe recording, note generation, and the rest of Air are working normally.\n\nWe've identified the cause and are rolling out a fix. Once it's in place, we'll generate the missing summaries for today's appointments. No action is needed on your end.\n\nWe'll post another update once summaries are available again.",
"created_at": "2026-11-04T18:10:55Z",
"display_at": "2026-11-04T18:12:28Z",
"id": "01M6KW3G9KSDJE295EKMMGSYJ5",
"incident_id": "01M6KW6B3Y9PKDSS2H91DZQBAR",
"status": "investigating",
"updated_at": "2026-11-04T18:12:28Z"
}
],
"name": "AI Visit Summaries delayed for today's appointments",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-11-04T18:45:41Z",
"status": "resolved",
"updated_at": "2026-11-04T18:45:41Z"
},
{
"created_at": "2026-10-28T20:09:48Z",
"id": "01M62245G9380KGW251TFSMRZ7",
"impact": "none",
"incident_updates": [
{
"body": "The performance issue has been resolved, and all services are operating normally.",
"created_at": "2026-10-28T21:01:24Z",
"display_at": "2026-10-28T21:01:24Z",
"id": "01M6252M7GD00FMXQATRKCQVC1",
"incident_id": "01M62245G9380KGW251TFSMRZ7",
"status": "resolved",
"updated_at": "2026-10-28T21:01:24Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-10-28T20:43:03Z",
"display_at": "2026-10-28T20:43:03Z",
"id": "01M6241172QPR44K743572HS70",
"incident_id": "01M62245G9380KGW251TFSMRZ7",
"status": "monitoring",
"updated_at": "2026-10-28T20:43:03Z"
},
{
"body": "We are investigating elevated errors that some users are seeing. This is causing partial outage. We are very sorry for the inconvenience! The team is working on fixing this as soon as possible.",
"created_at": "2026-10-28T20:09:48Z",
"display_at": "2026-10-28T20:09:48Z",
"id": "01M62245G958QKNN31B0JKR1PQ",
"incident_id": "01M62245G9380KGW251TFSMRZ7",
"status": "investigating",
"updated_at": "2026-10-28T20:11:54Z"
}
],
"name": "Elevated errors in the EHR application",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-10-28T21:01:24Z",
"status": "resolved",
"updated_at": "2026-10-28T21:01:24Z"
},
{
"created_at": "2026-10-08T14:38:06Z",
"id": "01M4DZ6DYECJT0583WBEWBQ30S",
"impact": "major",
"incident_updates": [
{
"body": "The service disruption issue has been fully resolved, and all impacted services are functioning normally.",
"created_at": "2026-10-08T15:31:17Z",
"display_at": "2026-10-08T15:31:17Z",
"id": "01M4E27SCTDNC77WKY60M2F2E2",
"incident_id": "01M4DZ6DYECJT0583WBEWBQ30S",
"status": "resolved",
"updated_at": "2026-10-08T15:31:17Z"
},
{
"body": "Kiosk is having a partial outage on patient intake forms. We are currently investigating the issue.",
"created_at": "2026-10-08T14:38:06Z",
"display_at": "2026-10-08T14:38:06Z",
"id": "01M4DZ6DYEZP1MQQ8X26SE4ZRA",
"incident_id": "01M4DZ6DYECJT0583WBEWBQ30S",
"status": "investigating",
"updated_at": "2026-10-08T14:38:06Z"
}
],
"name": "Patient intake forms on kiosk are unavailable",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-10-08T15:31:17Z",
"status": "resolved",
"updated_at": "2026-10-08T15:31:17Z"
},
{
"created_at": "2026-09-28T19:01:40Z",
"id": "01M3MP9TTMD0SAK36Q05958CW2",
"impact": "minor",
"incident_updates": [
{
"body": "The performance issue has been resolved, and all services are operating normally.",
"created_at": "2026-09-28T19:23:22Z",
"display_at": "2026-09-28T19:23:22Z",
"id": "01M3MQHJMHE94R98C22YDQ80VV",
"incident_id": "01M3MP9TTMD0SAK36Q05958CW2",
"status": "resolved",
"updated_at": "2026-09-28T19:23:22Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-09-28T19:01:40Z",
"display_at": "2026-09-28T19:01:40Z",
"id": "01M3MP9TTMZ14AQNSVYRX8M76H",
"incident_id": "01M3MP9TTMD0SAK36Q05958CW2",
"status": "monitoring",
"updated_at": "2026-09-28T19:01:40Z"
}
],
"name": "Degraded Performance",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-09-28T19:23:22Z",
"status": "resolved",
"updated_at": "2026-09-28T19:23:22Z"
},
{
"created_at": "2026-09-17T01:22:32Z",
"id": "01M2PFAKE06AMW7YG2KC0BRMAP",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all authentication services are operating normally.",
"created_at": "2026-09-17T02:46:53Z",
"display_at": "2026-09-17T02:46:53Z",
"id": "01M2PM51VT5PJQA1D8CNCTNFBB",
"incident_id": "01M2PFAKE06AMW7YG2KC0BRMAP",
"status": "resolved",
"updated_at": "2026-09-17T02:46:53Z"
},
{
"body": "A fix has been applied and authorization functionality is recovering. We are monitoring to ensure full stability.",
"created_at": "2026-09-17T01:28:26Z",
"display_at": "2026-09-17T01:28:26Z",
"id": "01M2PFNCYTC3R5NWKDY843C5H7",
"incident_id": "01M2PFAKE06AMW7YG2KC0BRMAP",
"status": "monitoring",
"updated_at": "2026-09-17T01:28:26Z"
},
{
"body": "We are investigating reported issues affecting authentication. Some users may be experiencing intermittent permission-related errors. Our teams are working to diagnose the root cause as quickly as possible.",
"created_at": "2026-09-17T01:22:32Z",
"display_at": "2026-09-17T01:22:32Z",
"id": "01M2PFAKE0WCRSFJ6SJXJS1EZK",
"incident_id": "01M2PFAKE06AMW7YG2KC0BRMAP",
"status": "investigating",
"updated_at": "2026-09-17T01:22:32Z"
}
],
"name": "Intermittent authorization failure - permission denied ",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-09-17T02:46:53Z",
"status": "resolved",
"updated_at": "2026-09-17T02:46:53Z"
},
{
"created_at": "2026-09-01T16:04:01Z",
"id": "01M1EVD4JC8BJMCB7MMYZNCJKK",
"impact": "minor",
"incident_updates": [
{
"body": "The third-party provider has resolved the issue and all services are operating normally.",
"created_at": "2026-09-01T19:37:10Z",
"display_at": "2026-09-01T19:37:10Z",
"id": "01M1F7KECQZKWCMYW00XMXBP2F",
"incident_id": "01M1EVD4JC8BJMCB7MMYZNCJKK",
"status": "resolved",
"updated_at": "2026-09-01T19:37:10Z"
},
{
"body": "We are currently investigating an issue with a third-party service that is affecting some functionality within our platform.\nMore details can be found here: \u003chttps://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev\u003e",
"created_at": "2026-09-01T17:52:19Z",
"display_at": "2026-09-01T17:52:19Z",
"id": "01M1F1KE9JGHPNYHTMN5BBMHS9",
"incident_id": "01M1EVD4JC8BJMCB7MMYZNCJKK",
"status": "identified",
"updated_at": "2026-09-01T17:52:19Z"
},
{
"body": "We are currently investigating an issue with a third-party service that is affecting some functionality within our platform.",
"created_at": "2026-09-01T16:14:27Z",
"display_at": "2026-09-01T16:14:27Z",
"id": "01M1EW07ZJX1TSR4SND8FJAAJB",
"incident_id": "01M1EVD4JC8BJMCB7MMYZNCJKK",
"status": "identified",
"updated_at": "2026-09-01T16:14:27Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-09-01T16:04:01Z",
"display_at": "2026-09-01T16:04:01Z",
"id": "01M1EVD4JCYFQRWPM32T8D5XEH",
"incident_id": "01M1EVD4JC8BJMCB7MMYZNCJKK",
"status": "monitoring",
"updated_at": "2026-09-01T16:04:01Z"
}
],
"name": "3rd Party Issue",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-09-01T19:37:10Z",
"status": "resolved",
"updated_at": "2026-09-01T19:37:10Z"
},
{
"created_at": "2026-08-31T18:48:07Z",
"id": "01M1CJCWSEPF2TGDFQ64178M2V",
"impact": "none",
"incident_updates": [
{
"body": "Resolving incident and moving to scheduled maintenance flow",
"created_at": "2026-08-31T18:54:45Z",
"display_at": "2026-08-31T18:54:45Z",
"id": "01M1CJS23E2NVR3HTT4PMX3VRY",
"incident_id": "01M1CJCWSEPF2TGDFQ64178M2V",
"status": "resolved",
"updated_at": "2026-08-31T18:54:45Z"
},
{
"body": "We will be performing scheduled maintenance on our authentication infrastructure (Cognito Pre Token Generation Lambda) starting at 7:00 PM PST on Monday, August 31, 2026. This is a planned recreation of a backend trigger and is not expected to cause any downtime or impact to login/authentication. We will update this page if that changes.",
"created_at": "2026-08-31T18:48:07Z",
"display_at": "2026-08-31T18:48:07Z",
"id": "01M1CJCWSE7QD4EJJ7HHVKWGF1",
"incident_id": "01M1CJCWSEPF2TGDFQ64178M2V",
"status": "investigating",
"updated_at": "2026-08-31T18:48:07Z"
}
],
"name": "Recreate Prod Pre Token Generation Lambda Function",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-08-31T18:54:45Z",
"status": "resolved",
"updated_at": "2026-08-31T18:54:45Z"
},
{
"created_at": "2026-08-28T21:17:17Z",
"id": "01M153QVXGVWVBC235WHFF78M2",
"impact": "critical",
"incident_updates": [
{
"body": "identified the issue and fixed",
"created_at": "2026-08-28T21:21:45Z",
"display_at": "2026-08-28T21:21:45Z",
"id": "01M15401K2Z0EM79JD6JA9C85C",
"incident_id": "01M153QVXGVWVBC235WHFF78M2",
"status": "resolved",
"updated_at": "2026-08-28T21:21:45Z"
},
{
"body": "We have identified the cause of the authentication failures and are implementing a fix. Impacted users may continue experiencing issues during this time.",
"created_at": "2026-08-28T21:17:17Z",
"display_at": "2026-08-28T21:17:17Z",
"id": "01M153QVXG376CFR59F7BAGZR9",
"incident_id": "01M153QVXGVWVBC235WHFF78M2",
"status": "identified",
"updated_at": "2026-08-28T21:17:17Z"
}
],
"name": "Login issue across products",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-08-28T21:21:45Z",
"status": "resolved",
"updated_at": "2026-08-28T21:21:45Z"
},
{
"created_at": "2026-07-30T17:49:17Z",
"id": "01KYT2A62ZYDA263APA5S55NHC",
"impact": "minor",
"incident_updates": [
{
"body": "The performance issue has been resolved, and all services are operating normally. The team is still monitoring to ensure the issues do not appear again.",
"created_at": "2026-07-30T18:22:00Z",
"display_at": "2026-07-30T18:22:00Z",
"id": "01KYT462QW4SH95CBT99EN7V7C",
"incident_id": "01KYT2A62ZYDA263APA5S55NHC",
"status": "resolved",
"updated_at": "2026-07-30T18:22:00Z"
},
{
"body": "Affected Products include Insights and Air.",
"created_at": "2026-07-30T17:51:08Z",
"display_at": "2026-07-30T17:51:08Z",
"id": "01KYT2DJ98VGVV4N3MS82VPFGA",
"incident_id": "01KYT2A62ZYDA263APA5S55NHC",
"status": "investigating",
"updated_at": "2026-07-30T17:51:08Z"
},
{
"body": "We are investigating reports of degraded performance affecting portions of the platform. Our teams are analyzing metrics to determine the scope and cause.",
"created_at": "2026-07-30T17:49:17Z",
"display_at": "2026-07-30T17:49:17Z",
"id": "01KYT2A62ZX383X79CMBN7GZV3",
"incident_id": "01KYT2A62ZYDA263APA5S55NHC",
"status": "investigating",
"updated_at": "2026-07-30T17:49:17Z"
}
],
"name": "Degraded Performance across Air and Insights",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-07-30T18:22:00Z",
"status": "resolved",
"updated_at": "2026-07-30T18:22:00Z"
},
{
"created_at": "2026-07-27T18:58:09Z",
"id": "01KYJF245CZETHKXZ08WDM3G51",
"impact": "minor",
"incident_updates": [
{
"body": "The performance issue has been resolved, and all services are operating normally.",
"created_at": "2026-07-27T19:10:06Z",
"display_at": "2026-07-27T19:10:06Z",
"id": "01KYJFR001HQE3RKFW0ERD49FT",
"incident_id": "01KYJF245CZETHKXZ08WDM3G51",
"status": "resolved",
"updated_at": "2026-07-27T19:10:06Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-07-27T18:58:37Z",
"display_at": "2026-07-27T18:40:00Z",
"id": "01KYJF2ZF203PRFC8GYMR6MT8Q",
"incident_id": "01KYJF245CZETHKXZ08WDM3G51",
"status": "monitoring",
"updated_at": "2026-07-27T18:59:15Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-07-27T18:58:09Z",
"display_at": "2026-07-27T18:25:00Z",
"id": "01KYJF245C6BXTAPTVVC22PCKG",
"incident_id": "01KYJF245CZETHKXZ08WDM3G51",
"status": "identified",
"updated_at": "2026-07-27T18:59:08Z"
}
],
"name": "Increased latencies",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-07-27T19:10:06Z",
"status": "resolved",
"updated_at": "2026-07-27T19:10:06Z"
},
{
"created_at": "2026-07-24T21:51:33Z",
"id": "01KYB1SEPC7R5YXNNTW5215DNZ",
"impact": "major",
"incident_updates": [
{
"body": "The third-party provider has resolved the issue and all services are operating normally.",
"created_at": "2026-07-24T23:39:00Z",
"display_at": "2026-07-24T23:39:00Z",
"id": "01KYB7Y7BXRE813MHCP1JRXHM5",
"incident_id": "01KYB1SEPC7R5YXNNTW5215DNZ",
"status": "resolved",
"updated_at": "2026-07-24T23:39:00Z"
},
{
"body": "The third-party provider has implemented a fix, and platform functionality is recovering. We will continue to monitor performance closely to ensure complete stability and performance restoration.",
"created_at": "2026-07-24T22:40:36Z",
"display_at": "2026-07-24T22:40:36Z",
"id": "01KYB4K98HM0HPHAHZCTDATKDK",
"incident_id": "01KYB1SEPC7R5YXNNTW5215DNZ",
"status": "monitoring",
"updated_at": "2026-07-24T22:40:36Z"
},
{
"body": "We are currently investigating an issue with a third-party service that is affecting some functionality within our platform.",
"created_at": "2026-07-24T21:51:33Z",
"display_at": "2026-07-24T21:51:33Z",
"id": "01KYB1SEPCKR5JHVTPD7AAF03D",
"incident_id": "01KYB1SEPC7R5YXNNTW5215DNZ",
"status": "investigating",
"updated_at": "2026-07-24T21:51:33Z"
}
],
"name": "Air Scribe PDF Transcription Failures",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-07-24T23:39:00Z",
"status": "resolved",
"updated_at": "2026-07-24T23:39:00Z"
},
{
"created_at": "2026-07-14T16:14:23Z",
"id": "01KXGPGXQYMNAZ8502WH3BRR27",
"impact": "minor",
"incident_updates": [
{
"body": "The service disruption issue has been fully resolved, and all impacted services are functioning normally.",
"created_at": "2026-07-14T19:11:01Z",
"display_at": "2026-07-14T19:11:01Z",
"id": "01KXH0MBAASAH397QKS4JQH9GT",
"incident_id": "01KXGPGXQYMNAZ8502WH3BRR27",
"status": "resolved",
"updated_at": "2026-07-14T19:11:01Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-07-14T18:41:34Z",
"display_at": "2026-07-14T18:41:34Z",
"id": "01KXGYYDEMVKC37JPG6F5S1VFD",
"incident_id": "01KXGPGXQYMNAZ8502WH3BRR27",
"status": "monitoring",
"updated_at": "2026-07-14T18:41:34Z"
},
{
"body": "We have identified the source of the degraded performance and are working on mitigation. Users may experience slower response times or intermittent delays while the fix is applied.",
"created_at": "2026-07-14T18:06:03Z",
"display_at": "2026-07-14T18:06:03Z",
"id": "01KXGWXBXVKY58WVKKA9SZCT5C",
"incident_id": "01KXGPGXQYMNAZ8502WH3BRR27",
"status": "identified",
"updated_at": "2026-07-14T18:06:03Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-07-14T17:22:16Z",
"display_at": "2026-07-14T17:22:16Z",
"id": "01KXGTD6NG92M5W8MR88GJA4ZG",
"incident_id": "01KXGPGXQYMNAZ8502WH3BRR27",
"status": "monitoring",
"updated_at": "2026-07-14T17:22:16Z"
},
{
"body": "The performance issue has been resolved, and all services are operating normally.",
"created_at": "2026-07-14T17:19:25Z",
"display_at": "2026-07-14T17:19:25Z",
"id": "01KXGT7ZZ6737SCJZFZS50WXEQ",
"incident_id": "01KXGPGXQYMNAZ8502WH3BRR27",
"status": "resolved",
"updated_at": "2026-07-14T17:19:25Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-07-14T16:21:03Z",
"display_at": "2026-07-14T16:21:03Z",
"id": "01KXGPX3CBCW46P5498NKRZ8TB",
"incident_id": "01KXGPGXQYMNAZ8502WH3BRR27",
"status": "monitoring",
"updated_at": "2026-07-14T16:25:56Z"
},
{
"body": "The performance issue has been resolved, and all services are operating normally.",
"created_at": "2026-07-14T16:19:45Z",
"display_at": "2026-07-14T16:19:45Z",
"id": "01KXGPTQ89TFQDQVFABJ2ZHX7Y",
"incident_id": "01KXGPGXQYMNAZ8502WH3BRR27",
"status": "resolved",
"updated_at": "2026-07-14T16:19:45Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-07-14T16:14:24Z",
"display_at": "2026-07-14T16:14:23Z",
"id": "01KXGPGXQY3D9C2F7A297GA7D3",
"incident_id": "01KXGPGXQYMNAZ8502WH3BRR27",
"status": "monitoring",
"updated_at": "2026-07-14T16:14:24Z"
}
],
"name": "Degraded Performance",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-07-14T16:19:45Z",
"status": "resolved",
"updated_at": "2026-07-14T19:11:02Z"
},
{
"created_at": "2026-07-07T19:41:57Z",
"id": "01KWZ1KYM85QRYY6191J0AH3FY",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved, and all authentication services are operating normally.",
"created_at": "2026-07-07T21:32:00Z",
"display_at": "2026-07-07T21:32:00Z",
"id": "01KWZ7XEATK56HZG54SG0RBA8F",
"incident_id": "01KWZ1KYM85QRYY6191J0AH3FY",
"status": "resolved",
"updated_at": "2026-07-07T21:32:00Z"
},
{
"body": "A fix has been applied and authorization functionality has recovered. We are monitoring to ensure full stability.",
"created_at": "2026-07-07T19:48:59Z",
"display_at": "2026-07-07T19:48:59Z",
"id": "01KWZ20TJF6F79ZDWC3XRKJ0VA",
"incident_id": "01KWZ1KYM85QRYY6191J0AH3FY",
"status": "monitoring",
"updated_at": "2026-07-07T19:48:59Z"
},
{
"body": "We have identified the cause of the authorization failures and are implementing a fix. Impacted users may continue experiencing issues during this time.",
"created_at": "2026-07-07T19:41:57Z",
"display_at": "2026-07-07T19:41:57Z",
"id": "01KWZ1KYM818F4V5MZV0AXW2HW",
"incident_id": "01KWZ1KYM85QRYY6191J0AH3FY",
"status": "identified",
"updated_at": "2026-07-07T19:42:45Z"
}
],
"name": "Authorization Issue: Air + Insights",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-07-07T21:32:00Z",
"status": "resolved",
"updated_at": "2026-07-07T21:32:00Z"
},
{
"created_at": "2026-06-17T18:40:07Z",
"id": "01KVBE4BJ39HWZYGTXQN638F9D",
"impact": "minor",
"incident_updates": [
{
"body": "The performance issue has been resolved, and all services are operating normally. We will be monitoring for any issues.",
"created_at": "2026-06-17T20:55:08Z",
"display_at": "2026-06-17T20:55:08Z",
"id": "01KVBNVJD9WM1HQND18VVX5PJS",
"incident_id": "01KVBE4BJ39HWZYGTXQN638F9D",
"status": "resolved",
"updated_at": "2026-06-17T20:55:08Z"
},
{
"body": "The performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-06-17T19:21:42Z",
"display_at": "2026-06-17T19:21:42Z",
"id": "01KVBGGFZB1WKSNSKTPJ3F3PTW",
"incident_id": "01KVBE4BJ39HWZYGTXQN638F9D",
"status": "monitoring",
"updated_at": "2026-06-17T19:21:42Z"
},
{
"body": "We are investigating reports of degraded performance affecting portions of the platform. Our teams are analyzing metrics to determine the scope and cause.",
"created_at": "2026-06-17T18:40:07Z",
"display_at": "2026-06-17T18:40:07Z",
"id": "01KVBE4BJ3CYZB4448T5RYQZYP",
"incident_id": "01KVBE4BJ39HWZYGTXQN638F9D",
"status": "investigating",
"updated_at": "2026-06-17T18:40:07Z"
}
],
"name": "Prescriptions experiencing degraded performance",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-06-17T20:55:08Z",
"status": "resolved",
"updated_at": "2026-06-17T20:55:08Z"
},
{
"created_at": "2026-06-12T22:41:02Z",
"id": "01KTYZXWGKRFYKZMKW44WNJP0Y",
"impact": "minor",
"incident_updates": [
{
"body": "We've resolved the issue and services are operating normally.",
"created_at": "2026-06-12T23:12:23Z",
"display_at": "2026-06-12T23:12:23Z",
"id": "01KTZ1Q9SP7QRW8P1JK239ASQB",
"incident_id": "01KTYZXWGKRFYKZMKW44WNJP0Y",
"status": "resolved",
"updated_at": "2026-06-12T23:12:23Z"
},
{
"body": "Core functionality has been restored and we are monitoring systems to ensure stability. Some services may recover gradually.",
"created_at": "2026-06-12T22:44:51Z",
"display_at": "2026-06-12T22:44:51Z",
"id": "01KTZ04VPVMAF5CRM0HNPJ1KGJ",
"incident_id": "01KTYZXWGKRFYKZMKW44WNJP0Y",
"status": "monitoring",
"updated_at": "2026-06-12T22:44:51Z"
},
{
"body": "We identified the cause of errors when loading EHR Scribes in AirScribe. A change deployed earlier today introduced a data mismatch that caused errors in retrieving scribes containing dated goals.",
"created_at": "2026-06-12T22:41:02Z",
"display_at": "2026-06-12T22:41:02Z",
"id": "01KTYZXWGK0HZHBAXFT3YKVY9R",
"incident_id": "01KTYZXWGKRFYKZMKW44WNJP0Y",
"status": "identified",
"updated_at": "2026-06-12T22:41:02Z"
}
],
"name": "Air Scribe — EHR Scribe retrieval errors",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-06-12T23:12:23Z",
"status": "resolved",
"updated_at": "2026-06-12T23:12:23Z"
},
{
"created_at": "2026-06-09T20:28:59Z",
"id": "01KTQ15XS2XYQNNHTGA2RYWPZV",
"impact": "none",
"incident_updates": [
{
"body": "The performance issue has been resolved, and all services are operating normally.",
"created_at": "2026-06-09T20:51:01Z",
"display_at": "2026-06-09T20:30:00Z",
"id": "01KTQ2E950RZ6F47VGTMVC2YED",
"incident_id": "01KTQ15XS2XYQNNHTGA2RYWPZV",
"status": "resolved",
"updated_at": "2026-06-09T20:51:28Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-06-09T20:31:47Z",
"display_at": "2026-06-09T20:24:00Z",
"id": "01KTQ1B2KBVKDZZK2N5W8TB5QJ",
"incident_id": "01KTQ15XS2XYQNNHTGA2RYWPZV",
"status": "monitoring",
"updated_at": "2026-06-09T20:51:22Z"
},
{
"body": "We are investigating reports of degraded performance affecting portions of the platform. Our teams are analyzing metrics to determine the scope and cause.",
"created_at": "2026-06-09T20:28:59Z",
"display_at": "2026-06-09T20:20:00Z",
"id": "01KTQ15XS2N4C7FBAK7KZY55PZ",
"incident_id": "01KTQ15XS2XYQNNHTGA2RYWPZV",
"status": "investigating",
"updated_at": "2026-06-09T20:51:18Z"
}
],
"name": "Users may experience some slowness or network errors.",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-06-09T20:30:00Z",
"status": "resolved",
"updated_at": "2026-06-09T20:51:01Z"
},
{
"created_at": "2026-06-08T16:31:46Z",
"id": "01KTM16VZMPSXF5DACREMDTN61",
"impact": "minor",
"incident_updates": [
{
"body": "The performance issue has been resolved, and all services are operating normally. Currently the following actions/pages will be unavailable: **Prior Authorizations Reports Page** and **Prior Authorizations Reports Download Functionality**",
"created_at": "2026-06-08T17:28:13Z",
"display_at": "2026-06-08T17:28:13Z",
"id": "01KTM4E718W4ZMMCTS8DM96XQP",
"incident_id": "01KTM16VZMPSXF5DACREMDTN61",
"status": "resolved",
"updated_at": "2026-06-08T17:28:13Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.\nCurrently the following actions/pages will be unavailable: **Prior Authorizations Reports Page** and **Prior Authorizations Reports Download Functionality**",
"created_at": "2026-06-08T16:39:23Z",
"display_at": "2026-06-08T16:39:23Z",
"id": "01KTM1MSKG8BQH8XHTHHMYZNRJ",
"incident_id": "01KTM16VZMPSXF5DACREMDTN61",
"status": "monitoring",
"updated_at": "2026-06-08T16:39:23Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.\nCurrently the following actions/pages will be unavailable: **Prior Authorizations Reports Page** and **Prior Authorizations Reports Download Functionality**",
"created_at": "2026-06-08T16:38:58Z",
"display_at": "2026-06-08T16:38:58Z",
"id": "01KTM1M16TSGQFH9H5GGJB4TPP",
"incident_id": "01KTM16VZMPSXF5DACREMDTN61",
"status": "resolved",
"updated_at": "2026-06-08T16:38:58Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-06-08T16:31:46Z",
"display_at": "2026-06-08T16:31:46Z",
"id": "01KTM16VZMND8RX6ZXJRXZ2RXS",
"incident_id": "01KTM16VZMPSXF5DACREMDTN61",
"status": "monitoring",
"updated_at": "2026-06-08T16:31:46Z"
}
],
"name": "Degraded Performance for Insights ",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-06-08T16:38:58Z",
"status": "resolved",
"updated_at": "2026-06-08T17:28:13Z"
},
{
"created_at": "2026-06-02T20:44:34Z",
"id": "01KT519ERWWYM3DQKGCW27X12D",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved, and all authentication services are operating normally.",
"created_at": "2026-06-02T22:22:15Z",
"display_at": "2026-06-02T21:30:00Z",
"id": "01KT56WA58AV6NA57MM5HT92AW",
"incident_id": "01KT519ERWWYM3DQKGCW27X12D",
"status": "resolved",
"updated_at": "2026-06-02T22:22:26Z"
},
{
"body": "A fix has been applied and authentication functionality is recovering. We are monitoring to ensure full stability.",
"created_at": "2026-06-02T21:07:30Z",
"display_at": "2026-06-02T21:07:30Z",
"id": "01KT52KE47DF0PETQPVSWBGX17",
"incident_id": "01KT519ERWWYM3DQKGCW27X12D",
"status": "monitoring",
"updated_at": "2026-06-02T21:07:30Z"
},
{
"body": "The issue has been resolved, and all authentication services are operating normally.",
"created_at": "2026-06-02T21:06:52Z",
"display_at": "2026-06-02T21:06:52Z",
"id": "01KT52J8NX0HNR00XWTGM12SXT",
"incident_id": "01KT519ERWWYM3DQKGCW27X12D",
"status": "resolved",
"updated_at": "2026-06-02T21:06:52Z"
},
{
"body": "A fix has been applied and authentication functionality is recovering. We are monitoring to ensure full stability.",
"created_at": "2026-06-02T20:45:32Z",
"display_at": "2026-06-02T20:45:32Z",
"id": "01KT51B790DTJVM7HN370J22H2",
"incident_id": "01KT519ERWWYM3DQKGCW27X12D",
"status": "monitoring",
"updated_at": "2026-06-02T20:45:32Z"
},
{
"body": "We have confirmed one of our third-party service providers is experiencing an outage, causing disruptions to our platform. We are working with the service provider to obtain resolution timelines and minimize impact.",
"created_at": "2026-06-02T20:44:35Z",
"display_at": "2026-06-02T20:44:34Z",
"id": "01KT519ERW6641AKSA3QFH8SK0",
"incident_id": "01KT519ERWWYM3DQKGCW27X12D",
"status": "identified",
"updated_at": "2026-06-02T20:44:35Z"
}
],
"name": "Users logged out of Air",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-06-02T21:06:52Z",
"status": "resolved",
"updated_at": "2026-06-02T22:22:15Z"
},
{
"created_at": "2026-06-01T19:39:37Z",
"id": "01KT2B5SDZ3CZB9455D48YHQKQ",
"impact": "none",
"incident_updates": [
{
"body": "We have confirmed that impact lasted from 11:48am PT to 12:25pm PT.\n\nUsers may have seen errors on insights mentioning \"authorization\" and \"authentication\", as well as slower performance.",
"created_at": "2026-06-01T21:07:32Z",
"display_at": "2026-06-01T21:07:32Z",
"id": "01KT2G6RPN7F8YA9K544FVHMS8",
"incident_id": "01KT2B5SDZ3CZB9455D48YHQKQ",
"status": "resolved",
"updated_at": "2026-06-01T21:07:32Z"
},
{
"body": "We are investigating reported issues affecting authentication. Some users may be unable to log in or may experience permission-related errors. Our teams are working to diagnose the root cause as quickly as possible.",
"created_at": "2026-06-01T19:39:37Z",
"display_at": "2026-06-01T19:39:37Z",
"id": "01KT2B5SDZFAZ4Z168Y3AM83AM",
"incident_id": "01KT2B5SDZ3CZB9455D48YHQKQ",
"status": "monitoring",
"updated_at": "2026-06-01T19:39:37Z"
}
],
"name": "Errors with \"Authorization\" or \"Authentication\"",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-06-01T21:07:32Z",
"status": "resolved",
"updated_at": "2026-06-01T21:07:32Z"
},
{
"created_at": "2026-04-30T19:35:54Z",
"id": "01KQFY7ZVJF2YFDE21YKEX67KQ",
"impact": "major",
"incident_updates": [
{
"body": "The service disruption issue has been fully resolved, and all impacted services are functioning normally.",
"created_at": "2026-04-30T19:37:19Z",
"display_at": "2026-04-30T19:37:19Z",
"id": "01KQFYAJJBY9WFD68P5EAMT78S",
"incident_id": "01KQFY7ZVJF2YFDE21YKEX67KQ",
"status": "resolved",
"updated_at": "2026-04-30T19:37:19Z"
},
{
"body": "Users navigating to the legacy Appointments page are seeing an error and unable to load the page. Please use the New Appointments page in the meantime: https://insights.athelas.com/appointments ",
"created_at": "2026-04-30T19:35:54Z",
"display_at": "2026-04-30T19:35:54Z",
"id": "01KQFY7ZVJQJS13PZ4K10QPHJV",
"incident_id": "01KQFY7ZVJF2YFDE21YKEX67KQ",
"status": "investigating",
"updated_at": "2026-04-30T19:36:57Z"
}
],
"name": "Insights Appointment Page Unavailable",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-04-30T19:37:19Z",
"status": "resolved",
"updated_at": "2026-04-30T19:37:19Z"
},
{
"created_at": "2026-04-22T19:23:03Z",
"id": "01KPVAAQ2Y9F3T5JRR1EH4QR2P",
"impact": "minor",
"incident_updates": [
{
"body": "The visit note issue has been resolved, and all services are operating as expected.",
"created_at": "2026-04-22T22:37:30Z",
"display_at": "2026-04-22T22:37:30Z",
"id": "01KPVNERTX9R5ZX98VZ4M7X031",
"incident_id": "01KPVAAQ2Y9F3T5JRR1EH4QR2P",
"status": "resolved",
"updated_at": "2026-04-22T22:37:30Z"
},
{
"body": "The mitigations are being applied by the engineering team, and we are monitoring to confirm full recovery on the visit notes.",
"created_at": "2026-04-22T21:48:08Z",
"display_at": "2026-04-22T21:48:08Z",
"id": "01KPVJMBVAZ4W0CS5P0J1N6ZBK",
"incident_id": "01KPVAAQ2Y9F3T5JRR1EH4QR2P",
"status": "monitoring",
"updated_at": "2026-04-22T21:48:08Z"
},
{
"body": "We have identified the issue and are fixing it on our end. \n\nIn case if you would like to manually unblock yourself before the automated fix is in place, please follow the steps highlighted in the [document](https://www.notion.so/athelas-public/Wednesday-April-22-How-to-remove-incorrectly-applied-procedure-s-from-Flowsheets-34af92a633f280c8aea1cba08e69bd8a?source=copy_link).",
"created_at": "2026-04-22T21:06:25Z",
"display_at": "2026-04-22T21:06:25Z",
"id": "01KPVG7ZKM84ZEHMVQTXM88KE9",
"incident_id": "01KPVAAQ2Y9F3T5JRR1EH4QR2P",
"status": "identified",
"updated_at": "2026-04-22T21:06:25Z"
},
{
"body": "If your site leverages Flowsheets in the visit note, you may be experiencing that procedures are being applied to the Flowsheet, even if the Intervention has not been marked as \"Done\". Our engineers are working on a resolution now, and will provide an update as soon as possible. ",
"created_at": "2026-04-22T19:23:03Z",
"display_at": "2026-04-22T19:23:03Z",
"id": "01KPVAAQ2YNB9C9SJHAX5FGG4W",
"incident_id": "01KPVAAQ2Y9F3T5JRR1EH4QR2P",
"status": "investigating",
"updated_at": "2026-04-22T19:28:05Z"
}
],
"name": "Flowsheets are automatically creating unwanted procedures without explicitly marked as done when checked in",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-04-22T22:37:30Z",
"status": "resolved",
"updated_at": "2026-04-22T22:37:30Z"
},
{
"created_at": "2026-04-17T18:00:07Z",
"id": "01KPE9K858CVPFCW26NBG46S8E",
"impact": "major",
"incident_updates": [
{
"body": "Auth and login across Air and Insights has been fully restored.",
"created_at": "2026-04-17T18:00:07Z",
"display_at": "2026-04-17T02:20:00Z",
"id": "01KPE9K858MQK4XN54X1RJ5HVN",
"incident_id": "01KPE9K858CVPFCW26NBG46S8E",
"status": "resolved",
"updated_at": "2026-04-17T18:00:07Z"
},
{
"body": "We have identified widespread issues with authentication across routes for Air and Insights.",
"created_at": "2026-04-17T18:00:07Z",
"display_at": "2026-04-17T01:55:00Z",
"id": "01KPE9K858HBE101KF0X2D0GWN",
"incident_id": "01KPE9K858CVPFCW26NBG46S8E",
"status": "identified",
"updated_at": "2026-04-17T18:00:07Z"
}
],
"name": "Auth issues across Insights and Air",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-04-17T02:20:00Z",
"status": "resolved",
"updated_at": "2026-04-17T18:00:07Z"
},
{
"created_at": "2026-04-15T20:11:22Z",
"id": "01KP9CA5579YM6BVBJ2NE4YTYD",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved, and all authentication services are operating normally.",
"created_at": "2026-04-15T22:41:36Z",
"display_at": "2026-04-15T22:41:36Z",
"id": "01KP9MX7RT8JHPCM93CTZ5KZ1F",
"incident_id": "01KP9CA5579YM6BVBJ2NE4YTYD",
"status": "resolved",
"updated_at": "2026-04-15T22:41:36Z"
},
{
"body": "A fix has been applied and authentication functionality is recovering. We are monitoring to ensure full stability.",
"created_at": "2026-04-15T20:17:50Z",
"display_at": "2026-04-15T20:17:50Z",
"id": "01KP9CP02G0CANRP7FDR2EKKT5",
"incident_id": "01KP9CA5579YM6BVBJ2NE4YTYD",
"status": "monitoring",
"updated_at": "2026-04-15T20:17:50Z"
},
{
"body": "We have identified the cause of the authentication failures and are implementing a fix. Impacted users may continue experiencing login issues during this time.",
"created_at": "2026-04-15T20:11:22Z",
"display_at": "2026-04-15T20:11:22Z",
"id": "01KP9CA5572RYTMH510Q6NEVR3",
"incident_id": "01KP9CA5579YM6BVBJ2NE4YTYD",
"status": "identified",
"updated_at": "2026-04-15T20:11:22Z"
}
],
"name": "Authentication Issue - We have identified the cause of the authentication failures and are implementing a fix.",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-04-15T22:41:36Z",
"status": "resolved",
"updated_at": "2026-04-15T22:41:36Z"
},
{
"created_at": "2026-04-13T16:30:31Z",
"id": "01KP3TWA5CY19AE7THPVKMMCAK",
"impact": "none",
"incident_updates": [
{
"body": "The performance issue has been resolved, and all services are operating normally.",
"created_at": "2026-04-13T16:50:21Z",
"display_at": "2026-04-13T16:50:21Z",
"id": "01KP3W0M9E8B76YZJE8748SP1F",
"incident_id": "01KP3TWA5CY19AE7THPVKMMCAK",
"status": "resolved",
"updated_at": "2026-04-13T16:50:21Z"
},
{
"body": "Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.",
"created_at": "2026-04-13T16:41:17Z",
"display_at": "2026-04-13T16:41:17Z",
"id": "01KP3VG1RXPFE5E0FKZHDD52N8",
"incident_id": "01KP3TWA5CY19AE7THPVKMMCAK",
"status": "monitoring",
"updated_at": "2026-04-13T16:41:17Z"
},
{
"body": "We are investigating reports of degraded performance affecting portions of the platform. Our teams are analyzing metrics to determine the scope and cause.",
"created_at": "2026-04-13T16:30:31Z",
"display_at": "2026-04-13T16:30:31Z",
"id": "01KP3TWA5CXB3ZHR73MF49MTQH",
"incident_id": "01KP3TWA5CY19AE7THPVKMMCAK",
"status": "investigating",
"updated_at": "2026-04-13T16:30:31Z"
}
],
"name": "Degraded Performance on Insights and AIR",
"page_id": "01K0BJJAWVXV41T6799VZGBTAQ",
"resolved_at": "2026-04-13T16:50:21Z",
"status": "resolved",
"updated_at": "2026-04-13T16:50:21Z"
}
],
"page": {
"id": "01K0BJJAWVXV41T6799VZGBTAQ",
"name": "Athelas",
"updated_at": "2026-11-09T17:26:38Z",
"url": "https://status.athelas.com/"
}
}