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On this page How to read this page Infrastructure and hosting Email delivery Product features Security and abuse prevention Monitoring and operations Business operations Changes to this page Contact us This page lists subprocessors and similar service providers that Backpack Internet Pty. Ltd. (trading as Bento Software) uses to help provide, secure, support, and improve its products: Bento, PostShiba, and Tatami. If Bento processes customer personal information on your behalf, this page supplements our Data Processing Addendum, which you can review at bentonow.com/gdpr/dpa and sign in your account settings. The Data Processing Addendum currently covers Bento only. We may update this page from time to time as our vendors and infrastructure change. Where required by contract or applicable law, we will provide additional notice before making material changes. How to read this page Service provider means the vendor or subprocessor. Products means which of our products use the vendor. Purpose means the general service the vendor helps us perform. Customer data involved means the main categories of customer or end-user data the vendor may process for that purpose. Region means the primary processing or hosting region we currently expect for that service. Actual processing locations may vary. Infrastructure and hosting Service provider Products Purpose Customer data involved Region Heroku (Salesforce) Bento, Tatami Application hosting Account data, contact data, event data, application records, logs United States Northflank PostShiba Application and mail server hosting, running on Google Cloud Account data, message content, recipient email addresses, message metadata, delivery events, logs United States PlanetScale Bento, PostShiba, Tatami Managed database Account data, contact data, event data, message metadata, application records United States Amazon Web Services (AWS) Bento, PostShiba Cloud infrastructure, storage, DNS, and self-hosted mail servers Account data, contact data, event data, recipient email addresses, message content and headers, delivery logs, application logs United States Elastic (Elastic Cloud) Bento, Tatami Search and analytics Contact data, event data, delivery events, account identifiers United States DragonflyDB Bento, Tatami Redis-compatible data store for background jobs, queues, caching, rate limiting, and firewall rules Any data the product processes while it passes through background jobs, including contact data, event data, message content, and session data Varies Redis Ltd. (Redis Cloud) Bento Caching Account identifiers, session data, cached application data United States MemCachier Bento, Tatami Caching Account identifiers, session data, cached application data United States Cloudflare Bento, Tatami CDN, DNS, edge security, and the Tatami MCP server IP address, request metadata, cookies, security logs Global Vercel Bento Website hosting Request metadata, contact details submitted through our website United States Cloudinary Bento Image hosting for marketing and email assets Images and files you upload United States Email delivery Service provider Products Purpose Customer data involved Region SendGrid (Twilio) Bento Email delivery Recipient email addresses, message content, message metadata, delivery events United States Mailgun (Sinch) Bento Email delivery Recipient email addresses, message content, message metadata, delivery events United States Hetzner Bento, PostShiba Self-hosted mail servers (MTAs) and sending proxies Recipient email addresses, message content and headers, routing metadata, delivery logs United States UpCloud Bento, PostShiba Self-hosted mail servers (MTAs) and sending proxies Recipient email addresses, message content and headers, routing metadata, delivery logs United States Product features Service provider Products Purpose Customer data involved Region OpenAI Bento, PostShiba, Tatami AI features Prompts, generated content, account identifiers, usage metadata United States Stripe Bento, PostShiba, Tatami Billing and payments Billing contact details, transaction details, subscription data United States Security and abuse prevention Service provider Products Purpose Customer data involved Region Spamhaus Bento, PostShiba, Tatami Link, domain, and IP reputation checks Links and domains found in messages, sending IP addresses Varies SURBL PostShiba, Tatami Link and domain reputation checks Links and domains found in messages Varies AbuseIPDB PostShiba IP reputation checks at signup IP addresses United States Exa Tatami Signup screening: researches the domain of a new signup's email Email domain United States TypeSafe Tatami Signup screening: scores the domain using that research Email domain and public web research about it Varies Monitoring and operations Service provider Products Purpose Customer data involved Region Better Stack Bento, PostShiba, Tatami Logging, error tracking, uptime monitoring, and incident alerting Technical logs, IP address, request metadata, account identifiers United States, European Union New Relic Bento Application performance monitoring Technical logs, account identifiers, diagnostic metadata United States Discord All Customer support and internal team communication Support conversations, contact details, and account details discussed by our team United States Business operations Service provider Products Purpose Customer data involved Region Close All Sales CRM Business contact details, communication history, account notes United States Google Workspace All Business email and documents Business contact details, email content, message metadata United States Sanity All Website content management Content we publish; no customer account data United States Changes to this page We may add, replace, or remove subprocessors and service providers from time to time. We will update this page when we do. Contact us If you have questions about this page or our subprocessors, please contact support@bentonow.com. Questions about this policy? Email support@bentonow.com. For data requests, the DPA, and security documents, see the GDPR hub. Email SupportGDPR & Compliance