Snapshot 246901
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-11-09T22:31:03Z",
"id": "01M716ZDFQASW3B4Y6VCHNRTZB",
"impact": "none",
"incident_updates": [
{
"body": "This issue is resolved. Between 22:12 and 22:16 UTC, Help Centers returned errors and some pages failed to load, both for visitors and when viewing them in Plain. You don't need to do anything. Threads, email, chat and the rest of the Plain app were not affected. Sorry for the disruption.",
"created_at": "2026-11-09T22:31:03Z",
"display_at": "2026-11-09T22:16:00Z",
"id": "01M716ZDFQP17BWT7368QD03PV",
"incident_id": "01M716ZDFQASW3B4Y6VCHNRTZB",
"status": "resolved",
"updated_at": "2026-11-09T22:31:03Z"
}
],
"name": "Help Center errors",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-11-09T22:16:00Z",
"status": "resolved",
"updated_at": "2026-11-09T22:31:03Z"
},
{
"created_at": "2026-11-09T08:20:56Z",
"id": "01M6ZPASQPMJ0EK323DD9ENNWC",
"impact": "minor",
"incident_updates": [
{
"body": "Resolved: write actions on Plain’s API have been stable since 08:45 UTC. Notifications, search and AI-powered features have since caught up on the backlog, and everything has been operating normally since 10:40 UTC.",
"created_at": "2026-11-09T11:15:35Z",
"display_at": "2026-11-09T11:15:35Z",
"id": "01M700AK9BVPH76V254WHTSJQB",
"incident_id": "01M6ZPASQPMJ0EK323DD9ENNWC",
"status": "resolved",
"updated_at": "2026-11-09T11:15:35Z"
},
{
"body": "As of 09:25 UTC, write actions on Plain’s API have been stable since about 08:45 UTC, and error rates are back to normal. Creating or closing threads, sending emails, and other write actions are working. Webhook deliveries have caught up. Notifications and search indexing are still catching up on a backlog, so some may arrive late or take a while to show recent changes, and some AI-powered features may take longer to reflect recent activity. We’re also checking whether any writes made during the incident were left incomplete. We’ll post another update within 30 minutes, by 09:55 UTC.",
"created_at": "2026-11-09T09:24:35Z",
"display_at": "2026-11-09T09:24:35Z",
"id": "01M6ZSZBJV2D0PFPVW4V8KGMHK",
"incident_id": "01M6ZPASQPMJ0EK323DD9ENNWC",
"status": "monitoring",
"updated_at": "2026-11-09T09:24:35Z"
},
{
"body": "As of 09:00 UTC, the source of the high volume of writes has stopped, and write errors on Plain’s API have dropped back to near normal levels. Creating or closing threads, sending emails, and other write actions should now work, though some customers may still see occasional failures. Notifications, search indexing, and webhooks are still delayed while we work through a backlog, and this will take some time to clear. We’re also checking whether any writes made during the incident were left incomplete. We’ll post another update within 30 minutes, by 09:35 UTC.",
"created_at": "2026-11-09T08:57:19Z",
"display_at": "2026-11-09T08:57:19Z",
"id": "01M6ZRDDVK067AYDH7XEMFSKTH",
"incident_id": "01M6ZPASQPMJ0EK323DD9ENNWC",
"status": "identified",
"updated_at": "2026-11-09T08:57:19Z"
},
{
"body": "As of 08:45 UTC, write errors on Plain’s API are now less frequent, but some customers may still see creating or closing threads, sending emails, and other write actions fail intermittently. We’re taking steps to reduce the load on our systems. Notifications, search indexing, and webhooks are still delayed while we work through a backlog, and this will take some time to clear. We’ll post another update within 30 minutes, by 09:15 UTC.",
"created_at": "2026-11-09T08:45:53Z",
"display_at": "2026-11-09T08:45:53Z",
"id": "01M6ZQRG0HHTQ2CRXK8F4HRHPP",
"incident_id": "01M6ZPASQPMJ0EK323DD9ENNWC",
"status": "identified",
"updated_at": "2026-11-09T08:45:53Z"
},
{
"body": "We’re seeing intermittent errors on Plain’s API since around 07:42 UTC. Creating or closing threads, sending emails, and other write actions may fail for some customers during these spikes. We’ve identified the cause as rate limiting from a high volume of API writes. Notifications, search indexing, and webhooks are also delayed while we work through a backlog.",
"created_at": "2026-11-09T08:20:56Z",
"display_at": "2026-11-09T08:20:56Z",
"id": "01M6ZPASQPV1GJD50NT0S4Z42T",
"incident_id": "01M6ZPASQPMJ0EK323DD9ENNWC",
"status": "identified",
"updated_at": "2026-11-09T08:20:56Z"
}
],
"name": "Intermittent API errors on write actions",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-11-09T11:15:35Z",
"status": "resolved",
"updated_at": "2026-11-09T11:15:35Z"
},
{
"created_at": "2026-11-04T15:50:31Z",
"id": "01M6KM2DB58NAJXEQMA71PVGHQ",
"impact": "minor",
"incident_updates": [
{
"body": "This issue is resolved. Between 13:30 and 17:30 UTC, incoming emails took longer than usual to appear in Plain, in some cases more than an hour. This was caused by a delay at our third-party inbound email provider, who has since deployed a fix. Delayed emails were not lost, and all of them should now be in Plain. Other channels and the web app were not affected. You don’t need to do anything. Sorry for the disruption.",
"created_at": "2026-11-04T17:46:18Z",
"display_at": "2026-11-04T17:46:18Z",
"id": "01M6KTPDZHWK2C8M0C28VG6YRS",
"incident_id": "01M6KM2DB58NAJXEQMA71PVGHQ",
"status": "resolved",
"updated_at": "2026-11-04T17:46:18Z"
},
{
"body": "Our upstream email provider has put a fix in place and is monitoring. We're still receiving the backlog of incoming emails that were delayed since around 13:30 UTC, so some emails may still arrive late while it clears, but none have been lost. We'll share another update within 30 minutes.",
"created_at": "2026-11-04T16:57:52Z",
"display_at": "2026-11-04T16:57:52Z",
"id": "01M6KQXQKDMZMB66BD9PBNCJB9",
"incident_id": "01M6KM2DB58NAJXEQMA71PVGHQ",
"status": "monitoring",
"updated_at": "2026-11-04T16:57:52Z"
},
{
"body": "Our upstream email provider is still delivering the backlog of incoming emails that were delayed since around 13:30 UTC. Since 16:30 UTC we've been receiving these emails at a faster rate, so the backlog is clearing more quickly. Some delayed emails are still arriving late, but none have been lost. We'll share another update within 30 minutes.",
"created_at": "2026-11-04T16:41:50Z",
"display_at": "2026-11-04T16:41:50Z",
"id": "01M6KQ0CC0GKEGVGR5W5WZ975V",
"incident_id": "01M6KM2DB58NAJXEQMA71PVGHQ",
"status": "monitoring",
"updated_at": "2026-11-04T16:41:50Z"
},
{
"body": "Our upstream email provider is delivering emails to Plain again, and we're now receiving the backlog of emails that were delayed since around 13:30 UTC. Some delayed emails are still arriving late while this backlog clears, but none have been lost. We'll share another update within 30 minutes.",
"created_at": "2026-11-04T16:22:05Z",
"display_at": "2026-11-04T16:22:05Z",
"id": "01M6KNW7QXFY9PE7KAEF0NA63Z",
"incident_id": "01M6KM2DB58NAJXEQMA71PVGHQ",
"status": "monitoring",
"updated_at": "2026-11-04T16:22:05Z"
},
{
"body": "We've identified that these delays are caused by an issue with our upstream email provider. Incoming emails are currently taking more than an hour to show up in Plain. They're arriving late, not lost, and the backlog will clear once our provider recovers. We'll share another update within 30 minutes.",
"created_at": "2026-11-04T16:02:44Z",
"display_at": "2026-11-04T16:02:44Z",
"id": "01M6KMRSG39XECQB0F5FN5SJAC",
"incident_id": "01M6KM2DB58NAJXEQMA71PVGHQ",
"status": "investigating",
"updated_at": "2026-11-04T16:02:44Z"
},
{
"body": "Since around 13:30 UTC, incoming emails are taking longer than usual to show up in Plain, currently more than an hour. Delayed emails are still arriving, just late. We're investigating and will share another update within 30 minutes.",
"created_at": "2026-11-04T15:50:31Z",
"display_at": "2026-11-04T15:50:31Z",
"id": "01M6KM2DB5W0DNN24A54XVVG72",
"incident_id": "01M6KM2DB58NAJXEQMA71PVGHQ",
"status": "investigating",
"updated_at": "2026-11-04T15:50:31Z"
}
],
"name": "Delays in incoming emails",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-11-04T17:46:18Z",
"status": "resolved",
"updated_at": "2026-11-04T17:46:18Z"
},
{
"created_at": "2026-11-03T13:56:04Z",
"id": "01M6GV44N55YTMP4D9TDA4RDMF",
"impact": "minor",
"incident_updates": [
{
"body": "Between 13:39 and 13:49 UTC, some Sidekick requests failed for a subset of workspaces. Sidekick has been working normally since then and we're not seeing any further failures. If you're still running into issues, please get in touch.",
"created_at": "2026-11-03T14:06:36Z",
"display_at": "2026-11-03T14:06:36Z",
"id": "01M6GVQDQ2C70XD5GE9H61XMW0",
"incident_id": "01M6GV44N55YTMP4D9TDA4RDMF",
"status": "resolved",
"updated_at": "2026-11-03T14:06:36Z"
},
{
"body": "Since 13:39 UTC, some Sidekick requests are failing for a subset of workspaces. We're investigating and will share another update within 30 minutes.",
"created_at": "2026-11-03T13:56:04Z",
"display_at": "2026-11-03T13:56:04Z",
"id": "01M6GV44N5BJGV49MR4FV7ERKB",
"incident_id": "01M6GV44N55YTMP4D9TDA4RDMF",
"status": "investigating",
"updated_at": "2026-11-03T13:56:04Z"
}
],
"name": "Some Sidekick requests failing",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-11-03T14:06:36Z",
"status": "resolved",
"updated_at": "2026-11-03T14:06:36Z"
},
{
"created_at": "2026-11-02T18:01:29Z",
"id": "01M6EPRSZETXT7D6KB2K2DSZPR",
"impact": "minor",
"incident_updates": [
{
"body": "This incident is resolved. Between 9:31am and 10:05am PT, some incoming Slack messages were delayed in reaching Plain. This was caused by an issue with one of our third-party AI providers, which has been fixed. All delayed messages have now been delivered, with no action needed on your side.",
"created_at": "2026-11-02T18:12:34Z",
"display_at": "2026-11-02T18:12:34Z",
"id": "01M6EQD2NRYM33ZBE68XTBGS9P",
"incident_id": "01M6EPRSZETXT7D6KB2K2DSZPR",
"status": "resolved",
"updated_at": "2026-11-02T18:12:34Z"
},
{
"body": "The issue has been fixed and new Slack messages are reaching Plain normally again. We’re now delivering the small number of messages that were delayed between about 9:30 and 10:00 AM PT, and we’re monitoring to make sure everything comes through.",
"created_at": "2026-11-02T18:08:00Z",
"display_at": "2026-11-02T18:08:00Z",
"id": "01M6EQ4QPFBFNDVDVS3CFKKENF",
"incident_id": "01M6EPRSZETXT7D6KB2K2DSZPR",
"status": "monitoring",
"updated_at": "2026-11-02T18:08:00Z"
},
{
"body": "Some Slack messages sent to Plain are delayed and may not appear in Plain yet. No messages have been lost. We’re investigating, and delayed messages will be delivered to Plain once the issue is resolved. We’ll share another update soon.",
"created_at": "2026-11-02T18:01:29Z",
"display_at": "2026-11-02T18:01:29Z",
"id": "01M6EPRSZE522T72966NY5B4PR",
"incident_id": "01M6EPRSZETXT7D6KB2K2DSZPR",
"status": "investigating",
"updated_at": "2026-11-02T18:01:29Z"
}
],
"name": "Delays receiving Slack messages in Plain",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-11-02T18:12:34Z",
"status": "resolved",
"updated_at": "2026-11-02T18:12:34Z"
},
{
"created_at": "2026-10-30T10:29:50Z",
"id": "01M665QMYQVX023A1HFTKGTABY",
"impact": "minor",
"incident_updates": [
{
"body": "Reporting data is fully caught up. The refresh finished at 11:08 UTC, and charts and metrics now include all activity since October 29, 12:30 UTC. No messages or threads were lost. Reporting is back on its normal hourly refresh.",
"created_at": "2026-10-30T11:17:43Z",
"display_at": "2026-10-30T11:17:43Z",
"id": "01M668FATSCEB0YE26TH83P7XV",
"incident_id": "01M665QMYQVX023A1HFTKGTABY",
"status": "resolved",
"updated_at": "2026-10-30T11:17:43Z"
},
{
"body": "We've put a fix in place and the reporting data refresh is running again. Reporting views are catching up now, and we expect them to be fully up to date by around 11:30 UTC. No messages or threads have been lost. We'll post another update once reporting is current.",
"created_at": "2026-10-30T10:47:42Z",
"display_at": "2026-10-30T10:47:42Z",
"id": "01M666RB9V6KK5HTCVD9E8CJQ4",
"incident_id": "01M665QMYQVX023A1HFTKGTABY",
"status": "monitoring",
"updated_at": "2026-10-30T10:47:42Z"
},
{
"body": "We've identified the cause: the job that refreshes reporting data has been failing since yesterday, October 29, around 14:00 CET. No messages or threads have been lost, and only the reporting views are behind. The team is working on a fix, and once it's in, reporting will catch up within about an hour.",
"created_at": "2026-10-30T10:39:24Z",
"display_at": "2026-10-30T10:39:24Z",
"id": "01M66694X19MWZ5QH2JNYH37BG",
"incident_id": "01M665QMYQVX023A1HFTKGTABY",
"status": "identified",
"updated_at": "2026-10-30T10:39:24Z"
},
{
"body": "We're aware that reporting charts and metrics are showing incomplete data for activity since yesterday, October 29, around 13:30 CET. No messages or threads have been lost. Only the reporting views are behind. We're investigating and will post an update as soon as data is refreshing again.",
"created_at": "2026-10-30T10:29:50Z",
"display_at": "2026-10-30T10:29:50Z",
"id": "01M665QMYQCCQK5YAS29J3X6C0",
"incident_id": "01M665QMYQVX023A1HFTKGTABY",
"status": "investigating",
"updated_at": "2026-10-30T10:29:50Z"
}
],
"name": "Reporting data delayed",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-10-30T11:17:43Z",
"status": "resolved",
"updated_at": "2026-10-30T11:17:43Z"
},
{
"created_at": "2026-10-29T15:29:27Z",
"id": "01M644FHAF6WJ1HQ0S1Z3EJE7X",
"impact": "major",
"incident_updates": [
{
"body": "Between 14:57 and 15:04 UTC, some requests to the Plain app and API failed or were slow. On average, about 21% of requests failed, and the rate peaked at around 39% between 14:58 and 15:00 UTC. The issue is now resolved, and no data was lost.\n\nWhat was affected:\n\n• **Plain app, GraphQL API and MCP:** There were errors and delays for the whole window.\n\n• **Chat widget:** There were errors from 14:57 to 15:00 UTC.\n\n• **Help Center:** There were errors until 15:02 UTC.\n\n• **Background processing:** This was delayed but has fully caught up, and nothing was lost.\n\n • Webhook events were delayed by up to about 16 minutes and caught up by 15:15 UTC.\n\n • Search indexing was delayed by up to about 18 minutes and caught up by 15:19 UTC.\n\n • SLA processing was delayed by about 11 minutes.\n\n • Inbound Slack messages were delayed by about 8.5 minutes.\n\n • Notifications, workflows and inbound email were delayed by 3–4 minutes.\n\nWe're sorry for the disruption. We'll share a follow-up once we've finished reviewing what happened.",
"created_at": "2026-10-29T15:49:08Z",
"display_at": "2026-10-29T15:49:08Z",
"id": "01M645KK5Y17H883ZEHXC10XHN",
"incident_id": "01M644FHAF6WJ1HQ0S1Z3EJE7X",
"status": "resolved",
"updated_at": "2026-10-29T15:49:08Z"
},
{
"body": "Between 14:57 and 15:04 UTC, some requests to Plain failed or were slower than usual. During this time, parts of the Plain app, the API and customer help centers may have shown errors. Some incoming Slack messages and notifications were also processed with a delay of a few minutes.",
"created_at": "2026-10-29T15:29:27Z",
"display_at": "2026-10-29T15:29:27Z",
"id": "01M644FHAF517HGEY95FRARPYV",
"incident_id": "01M644FHAF6WJ1HQ0S1Z3EJE7X",
"status": "monitoring",
"updated_at": "2026-10-29T15:31:02Z"
}
],
"name": "Elevated errors across the Plain app, API and help centers",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-10-29T15:49:08Z",
"status": "resolved",
"updated_at": "2026-10-29T15:49:08Z"
},
{
"created_at": "2026-10-28T17:20:32Z",
"id": "01M61RE7FWTCFXA91NVC4GC9JG",
"impact": "minor",
"incident_updates": [
{
"body": "This incident is resolved. Between 9:51am and 10:20am PT, AI features in Plain (including Ari, Sidekick, AI workflows and thread fields) were unavailable or delayed, and some incoming Slack messages were delayed. This was caused by an issue with one of our third-party AI providers, which has been fixed. Any actions delayed during this window have been or are being processed automatically, with no action needed on your side. Sorry for the disruption.",
"created_at": "2026-10-28T18:54:21Z",
"display_at": "2026-10-28T18:54:21Z",
"id": "01M61XT0EWSC9JXYJGFNB3Y8CF",
"incident_id": "01M61RE7FWTCFXA91NVC4GC9JG",
"status": "resolved",
"updated_at": "2026-10-28T18:54:21Z"
},
{
"body": "AI features are working normally again. We’re now processing actions that were delayed during the incident, so you may see some AI replies, workflow actions or thread field updates arrive later than usual. Nothing has been lost. We’ll confirm once everything has fully caught up.",
"created_at": "2026-10-28T17:43:09Z",
"display_at": "2026-10-28T17:43:09Z",
"id": "01M61SQM7PFDQ527CE7YS0CGX2",
"incident_id": "01M61RE7FWTCFXA91NVC4GC9JG",
"status": "monitoring",
"updated_at": "2026-10-28T17:43:09Z"
},
{
"body": "A fix has been applied and AI features are recovering. We’re monitoring closely and will share another update once we’ve confirmed everything is back to normal.",
"created_at": "2026-10-28T17:23:42Z",
"display_at": "2026-10-28T17:23:42Z",
"id": "01M61RM0BMPKZSGXJD7PT76G8Z",
"incident_id": "01M61RE7FWTCFXA91NVC4GC9JG",
"status": "monitoring",
"updated_at": "2026-10-28T17:23:42Z"
},
{
"body": "We’re seeing failures across AI-powered features in Plain, including AI agents, AI-powered workflows, thread triage and thread fields. We’ve identified the cause and are working on a fix. Sending and receiving messages is not affected. We’ll share another update within 30 minutes, or sooner once this is resolved.",
"created_at": "2026-10-28T17:20:32Z",
"display_at": "2026-10-28T17:20:32Z",
"id": "01M61RE7FWA1EJDS9PD9S3H5BN",
"incident_id": "01M61RE7FWTCFXA91NVC4GC9JG",
"status": "identified",
"updated_at": "2026-10-28T17:20:32Z"
}
],
"name": "Degraded AI features",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-10-28T18:54:21Z",
"status": "resolved",
"updated_at": "2026-10-28T18:54:21Z"
},
{
"created_at": "2026-10-22T12:39:21Z",
"id": "01M5HSZ1GV4Z8F5YPY4Z96VZQ7",
"impact": "minor",
"incident_updates": [
{
"body": "This issue is now resolved and search is fully up to date. All threads and messages created or updated during the incident have been indexed and show up in search results as normal. \n\nNothing else was affected at any point: threads kept arriving and you could view, reply to and update them as usual, and no data was lost. \n\nSorry for the disruption, and thanks for your patience.",
"created_at": "2026-10-22T12:56:12Z",
"display_at": "2026-10-22T12:56:12Z",
"id": "01M5HTXWYKQB5STK0RPWJAXGS1",
"incident_id": "01M5HSZ1GV4Z8F5YPY4Z96VZQ7",
"status": "resolved",
"updated_at": "2026-10-22T12:56:12Z"
},
{
"body": "We've found and fixed the cause of the issue, and search indexing is running again. Threads and messages created or updated over roughly the last hour are being added back to search now, and we've sped up processing to clear the backlog faster. Until it's fully caught up, a few of the most recent conversations may still be missing from search results. \n\nNothing else was affected at any point: threads kept arriving and you could view, reply to and update them as normal. No data was lost. We're monitoring closely and will post again once search is fully up to date.",
"created_at": "2026-10-22T12:49:03Z",
"display_at": "2026-10-22T12:49:03Z",
"id": "01M5HTGSQ49QQ7R2F3ZTS330M3",
"incident_id": "01M5HSZ1GV4Z8F5YPY4Z96VZQ7",
"status": "monitoring",
"updated_at": "2026-10-22T12:49:03Z"
},
{
"body": "We've identified an issue where Plain search isn't showing threads and messages created or updated since about 11:42 UTC. Conversations from before then still show up in search as normal, though search may be a little slower than usual.\n\nNothing else is affected: new threads still arrive, and you can view, reply to, assign and update them as normal. Your views, filters and integrations work as usual. No data has been lost.\n\nOnce the fix is in place, recent conversations will be added to search automatically.",
"created_at": "2026-10-22T12:39:21Z",
"display_at": "2026-10-22T12:39:21Z",
"id": "01M5HSZ1GVD4D0EZCQGCWVA9AT",
"incident_id": "01M5HSZ1GV4Z8F5YPY4Z96VZQ7",
"status": "identified",
"updated_at": "2026-10-22T12:39:21Z"
}
],
"name": "Search results may be missing recent conversations",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-10-22T12:56:12Z",
"status": "resolved",
"updated_at": "2026-10-22T12:56:12Z"
},
{
"created_at": "2026-10-14T08:46:20Z",
"id": "01M4WSEKZVKGGX6V246MQ967MJ",
"impact": "minor",
"incident_updates": [
{
"body": "This issue is resolved. From 08:09 UTC on 13 October, a single malformed record blocked one of the queues we use to process thread events, which delayed a small share of thread updates across workspaces.\n\nMessages were received as normal throughout. We've deployed a fix and processed the delayed events, and everything is back to normal. If a thread still looks out of place, please get in touch and we'll take a look.",
"created_at": "2026-10-14T10:19:23Z",
"display_at": "2026-10-14T10:19:23Z",
"id": "01M4WYS04ZCW8NXMW3XV0HDKDQ",
"incident_id": "01M4WSEKZVKGGX6V246MQ967MJ",
"status": "resolved",
"updated_at": "2026-10-14T10:19:23Z"
},
{
"body": "We've deployed a fix, and delayed thread events are now being processed. Affected threads are catching up, so you may still see some catch-up activity for a short while. \n\nMessages were received as normal throughout. We're monitoring closely and will post another update once everything has fully caught up.",
"created_at": "2026-10-14T10:04:50Z",
"display_at": "2026-10-14T10:04:50Z",
"id": "01M4WXYBNPMX1YXM167WCEM43T",
"incident_id": "01M4WSEKZVKGGX6V246MQ967MJ",
"status": "monitoring",
"updated_at": "2026-10-14T10:04:50Z"
},
{
"body": "We've identified the cause. A single malformed record was blocking one of the queues we use to process thread events, which affects a small share of thread events (around 2%) across workspaces. Messages are still being received as normal. We're preparing to clear the backlog shortly, and when we do you may see a short burst of catch-up activity. \n\nWe'll post another update once the backlog has been processed.",
"created_at": "2026-10-14T09:43:26Z",
"display_at": "2026-10-14T09:43:26Z",
"id": "01M4WWQ6BRFXT88CGC9JP7RVS7",
"incident_id": "01M4WSEKZVKGGX6V246MQ967MJ",
"status": "identified",
"updated_at": "2026-10-14T09:43:26Z"
},
{
"body": "We're continuing to investigate delayed processing of some thread events. Affected threads may not update as expected. For example, a thread may not be assigned or reopened, an SLA timer may not stop when a reply is sent, or a snoozed thread may not move back to needing a response when a customer replies. Messages are still being received. We've found the part of our system that's blocked and are carefully working on a recovery, so that catching up doesn't trigger a burst of delayed actions. We'll share another update as soon as we have more information.",
"created_at": "2026-10-14T09:09:14Z",
"display_at": "2026-10-14T09:09:14Z",
"id": "01M4WTRHST1PTW0JW4BCWZNR8T",
"incident_id": "01M4WSEKZVKGGX6V246MQ967MJ",
"status": "investigating",
"updated_at": "2026-10-14T09:09:14Z"
},
{
"body": "We are investigating an issue where some thread events are being processed late. Affected threads may not update as expected, for example a thread may not be assigned or reopened, or an SLA timer may not stop when a reply is sent. Messages are still being received. We are working to identify the cause and will share an update as soon as we have more information.",
"created_at": "2026-10-14T08:46:20Z",
"display_at": "2026-10-14T08:46:20Z",
"id": "01M4WSEKZVJTJ5ZT8DFKX6FAFX",
"incident_id": "01M4WSEKZVKGGX6V246MQ967MJ",
"status": "investigating",
"updated_at": "2026-10-14T08:46:20Z"
}
],
"name": "Delayed processing of some thread events",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-10-14T10:19:23Z",
"status": "resolved",
"updated_at": "2026-10-14T10:19:23Z"
},
{
"created_at": "2026-10-08T14:49:34Z",
"id": "01M4DZVDY9VZRS0F9RQZCA8Z84",
"impact": "minor",
"incident_updates": [
{
"body": "This issue is resolved. Starting at 13:50 UTC, some Slack, Discord and Microsoft Teams messages were delayed or missing in Plain. Every affected message has now been delivered, and new messages are arriving normally. Email, the Plain web app and the rest of the product weren't affected. You don't need to do anything.",
"created_at": "2026-10-08T14:57:49Z",
"display_at": "2026-10-08T14:57:49Z",
"id": "01M4E0AH5JN3RS4AXG0BW65H0K",
"incident_id": "01M4DZVDY9VZRS0F9RQZCA8Z84",
"status": "resolved",
"updated_at": "2026-10-08T14:57:49Z"
},
{
"body": "Since 13:50 UTC, some Slack, Discord and Microsoft Teams messages have been late or missing in Plain. New messages are coming through again, and we're replaying the ones that were missed. Sidekick could have experienced some outages as well. Signing in, the Plain web app, email and the rest of the product aren't affected. We'll post another update once all missed messages have been delivered.",
"created_at": "2026-10-08T14:49:34Z",
"display_at": "2026-10-08T14:49:34Z",
"id": "01M4DZVDY9J1QWF3CQS506P036",
"incident_id": "01M4DZVDY9VZRS0F9RQZCA8Z84",
"status": "investigating",
"updated_at": "2026-10-09T10:01:07Z"
}
],
"name": "Delayed Slack, Discord and Microsoft Teams messages, and partial Sidekick outage.",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-10-08T14:57:49Z",
"status": "resolved",
"updated_at": "2026-10-09T10:00:44Z"
},
{
"created_at": "2026-10-07T16:09:08Z",
"id": "01M4BJ0D2361XTK0KPE6B7ZWT0",
"impact": "major",
"incident_updates": [
{
"body": "Listing threads via the Plain MCP server is working again. Between 15:41 and 16:45 UTC, these requests failed. The Plain app and API weren't affected. If your AI client still shows errors, start a new session and try again.",
"created_at": "2026-10-07T16:55:30Z",
"display_at": "2026-10-07T16:55:30Z",
"id": "01M4BMN982PVPRA04VBYGM3N2S",
"incident_id": "01M4BJ0D2361XTK0KPE6B7ZWT0",
"status": "resolved",
"updated_at": "2026-10-07T16:55:30Z"
},
{
"body": "We've deployed a fix, and listing threads via the Plain MCP server is working again. We're monitoring to make sure it stays that way.",
"created_at": "2026-10-07T16:50:16Z",
"display_at": "2026-10-07T16:50:16Z",
"id": "01M4BMBPR27YK73FF9YPZD5NPP",
"incident_id": "01M4BJ0D2361XTK0KPE6B7ZWT0",
"status": "monitoring",
"updated_at": "2026-10-07T16:50:16Z"
},
{
"body": "We've found the cause and are rolling out a fix. Listing threads via the Plain MCP server will keep failing until it's live. The Plain app and API aren't affected.",
"created_at": "2026-10-07T16:21:53Z",
"display_at": "2026-10-07T16:21:53Z",
"id": "01M4BJQR22KAZKZ4B0BSM7K6DY",
"incident_id": "01M4BJ0D2361XTK0KPE6B7ZWT0",
"status": "identified",
"updated_at": "2026-10-07T16:21:53Z"
},
{
"body": "Since 15:41 UTC, listing threads through the Plain MCP server fails with an error. The Plain app and API are working normally. We've identified the cause and are deploying a fix. We'll update this page once it's live.",
"created_at": "2026-10-07T16:09:09Z",
"display_at": "2026-10-07T16:09:08Z",
"id": "01M4BJ0D23EE1R31P6MSY8XW4V",
"incident_id": "01M4BJ0D2361XTK0KPE6B7ZWT0",
"status": "investigating",
"updated_at": "2026-10-07T16:09:09Z"
}
],
"name": "Listing threads via the Plain MCP server is failing",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-10-07T16:55:30Z",
"status": "resolved",
"updated_at": "2026-10-07T16:55:30Z"
},
{
"created_at": "2026-10-07T10:38:46Z",
"id": "01M4AZ3FEMC0NM4MC3MQXNTP8E",
"impact": "critical",
"incident_updates": [
{
"body": "This issue is resolved. It only affected the Plain web app frontend (signing in and using the app in the browser). Channel ingestion and the rest of the product kept working throughout. If the app still looks broken, refresh and try again.",
"created_at": "2026-10-07T10:43:52Z",
"display_at": "2026-10-07T10:43:52Z",
"id": "01M4AZCT557FN85QC78THEYR25",
"incident_id": "01M4AZ3FEMC0NM4MC3MQXNTP8E",
"status": "resolved",
"updated_at": "2026-10-07T10:43:52Z"
},
{
"body": "We're investigating an issue that may prevent some customers from accessing or using Plain. We'll share more as soon as we know what's going on.",
"created_at": "2026-10-07T10:38:46Z",
"display_at": "2026-10-07T10:38:46Z",
"id": "01M4AZ3FEMJMCKGA2M9PXW8G93",
"incident_id": "01M4AZ3FEMC0NM4MC3MQXNTP8E",
"status": "investigating",
"updated_at": "2026-10-07T10:38:46Z"
}
],
"name": "Plain availability issues",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-10-07T10:43:52Z",
"status": "resolved",
"updated_at": "2026-10-07T10:43:52Z"
},
{
"created_at": "2026-09-30T15:16:16Z",
"id": "01M3SE6J57WA0TM4GVY4YBJJT9",
"impact": "minor",
"incident_updates": [
{
"body": "The fix for Microsoft Teams Authorize replies and Teams message failures is deployed and verified. New connections and replies should be working normally again. If you still see issues, contact us and we'll help right away.",
"created_at": "2026-09-30T16:05:04Z",
"display_at": "2026-09-30T16:05:04Z",
"id": "01M3SGZWX68TD5965GMGWFGS3F",
"incident_id": "01M3SE6J57WA0TM4GVY4YBJJT9",
"status": "resolved",
"updated_at": "2026-09-30T16:05:04Z"
},
{
"body": "The fix is deployed. We're verifying that Microsoft Teams Authorize replies and new connections work as expected, and we'll update this page once we've confirmed everything is back to normal.",
"created_at": "2026-09-30T15:28:22Z",
"display_at": "2026-09-30T15:28:22Z",
"id": "01M3SEWQA8PKKHSFC5722T4GKK",
"incident_id": "01M3SE6J57WA0TM4GVY4YBJJT9",
"status": "monitoring",
"updated_at": "2026-09-30T15:28:22Z"
},
{
"body": "We've identified the issue affecting Microsoft Teams Authorize replies and new connections. A fix is being deployed now. We'll update this page once the change is live and we've confirmed connections work again.",
"created_at": "2026-09-30T15:22:54Z",
"display_at": "2026-09-30T15:22:54Z",
"id": "01M3SEJPW3SY036XDDY6P1AZEN",
"incident_id": "01M3SE6J57WA0TM4GVY4YBJJT9",
"status": "identified",
"updated_at": "2026-09-30T15:22:54Z"
},
{
"body": "We're investigating a problem that can stop people from enabling Authorize replies or connecting Microsoft Teams. If you hit an error while authorizing Teams, our team is looking into it now. We'll post another update here as soon as we know more.",
"created_at": "2026-09-30T15:16:16Z",
"display_at": "2026-09-30T15:16:16Z",
"id": "01M3SE6J57D02723A1872JFEA6",
"incident_id": "01M3SE6J57WA0TM4GVY4YBJJT9",
"status": "investigating",
"updated_at": "2026-09-30T15:16:16Z"
}
],
"name": "Microsoft Teams authorization issues",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-09-30T16:05:04Z",
"status": "resolved",
"updated_at": "2026-09-30T16:05:04Z"
},
{
"created_at": "2026-09-30T12:28:26Z",
"id": "01M3S4K893DCVXVA2G6SBA91P0",
"impact": "minor",
"incident_updates": [
{
"body": "Sidekick was unavailable from 12:26 to 12:34 UTC due to an issue on our side. We have now resolved this and Sidekick is back online.",
"created_at": "2026-09-30T12:34:22Z",
"display_at": "2026-09-30T12:34:22Z",
"id": "01M3S4Y3QKC6EZXRMCC1D7VKCC",
"incident_id": "01M3S4K893DCVXVA2G6SBA91P0",
"status": "resolved",
"updated_at": "2026-09-30T12:34:22Z"
},
{
"body": "We're investigating an issue causing Sidekick to be unavailable. We'll post an update soon.",
"created_at": "2026-09-30T12:28:26Z",
"display_at": "2026-09-30T12:28:26Z",
"id": "01M3S4K893SJHX6DMF3CZ7A3ZT",
"incident_id": "01M3S4K893DCVXVA2G6SBA91P0",
"status": "investigating",
"updated_at": "2026-09-30T12:28:26Z"
}
],
"name": "Sidekick is temporarily unavailable",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-09-30T12:34:22Z",
"status": "resolved",
"updated_at": "2026-09-30T12:34:22Z"
},
{
"created_at": "2026-09-29T16:40:34Z",
"id": "01M3Q0M68XDDS76QGXDM8T1BVG",
"impact": "major",
"incident_updates": [
{
"body": "Ari Playground functionality has been restored.",
"created_at": "2026-09-29T17:25:35Z",
"display_at": "2026-09-29T17:25:35Z",
"id": "01M3Q36M5ADJT2WA3TQ6Y3TQP5",
"incident_id": "01M3Q0M68XDDS76QGXDM8T1BVG",
"status": "resolved",
"updated_at": "2026-09-29T17:25:35Z"
},
{
"body": "Playground functionality is fully restored",
"created_at": "2026-09-29T17:25:30Z",
"display_at": "2026-09-29T17:25:30Z",
"id": "01M3Q36FNS4HQHC0BEQG5CJ3FD",
"incident_id": "01M3Q0M68XDDS76QGXDM8T1BVG",
"status": "resolved",
"updated_at": "2026-09-29T17:25:30Z"
},
{
"body": "A fix has been merged — engineering is currently waiting for it to be deployed to production.",
"created_at": "2026-09-29T16:58:05Z",
"display_at": "2026-09-29T16:58:05Z",
"id": "01M3Q1M8BHFC6F7JZK5A1DFG5J",
"incident_id": "01M3Q0M68XDDS76QGXDM8T1BVG",
"status": "monitoring",
"updated_at": "2026-09-29T16:58:05Z"
},
{
"body": "Engineering has identified the root issue and is currently working on a fix.",
"created_at": "2026-09-29T16:40:34Z",
"display_at": "2026-09-29T16:40:34Z",
"id": "01M3Q0M68X3X7XPQ71BZ3S6D4V",
"incident_id": "01M3Q0M68XDDS76QGXDM8T1BVG",
"status": "identified",
"updated_at": "2026-09-29T16:40:34Z"
}
],
"name": "Ari Playground is broken across all workspaces",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-09-29T17:25:30Z",
"status": "resolved",
"updated_at": "2026-09-29T17:25:35Z"
},
{
"created_at": "2026-09-22T14:22:31Z",
"id": "01M34QYCR1E9Y7Z1HRD59MEBXY",
"impact": "minor",
"incident_updates": [
{
"body": "Between 14:09 and 14:51 UTC, some parts of Plain weren't working as expected due to a failed deployment that left our API missing a required permission. The deployment was rerun and the fix confirmed live. The issue is now fully resolved.",
"created_at": "2026-09-22T14:52:25Z",
"display_at": "2026-09-22T14:52:25Z",
"id": "01M34SN4CVCCS3RGXCASAV3MBS",
"incident_id": "01M34QYCR1E9Y7Z1HRD59MEBXY",
"status": "resolved",
"updated_at": "2026-09-22T14:52:25Z"
},
{
"body": "We've identified an issue affecting different parts of the app. A deployment issue temporarily removed a required permission from our API, we're addressing this and will post an update soon.",
"created_at": "2026-09-22T14:22:31Z",
"display_at": "2026-09-22T14:22:31Z",
"id": "01M34QYCR1WV8MEE56Y7QWG1JF",
"incident_id": "01M34QYCR1E9Y7Z1HRD59MEBXY",
"status": "investigating",
"updated_at": "2026-09-22T14:22:31Z"
}
],
"name": "Plain App Degraded",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-09-22T14:52:25Z",
"status": "resolved",
"updated_at": "2026-09-22T14:52:25Z"
},
{
"created_at": "2026-09-18T22:49:33Z",
"id": "01M2VBBX8QX8B7VA2HW23BN6TY",
"impact": "critical",
"incident_updates": [
{
"body": "A third party provider experienced an outage which had downstream effects on our application. This has been resolved — service has been restored.",
"created_at": "2026-09-18T23:02:32Z",
"display_at": "2026-09-18T23:02:32Z",
"id": "01M2VC3PH3F1AFVJNF17EW46FX",
"incident_id": "01M2VBBX8QX8B7VA2HW23BN6TY",
"status": "resolved",
"updated_at": "2026-09-18T23:02:32Z"
},
{
"body": "Plain is down due to a third party -provider. We are currently investigating.",
"created_at": "2026-09-18T22:56:23Z",
"display_at": "2026-09-18T22:56:23Z",
"id": "01M2VBRE32Q1EJXKBPK1JTRT3K",
"incident_id": "01M2VBBX8QX8B7VA2HW23BN6TY",
"status": "investigating",
"updated_at": "2026-09-18T22:56:23Z"
},
{
"body": "The Plain app is down — our team is actively investigating.",
"created_at": "2026-09-18T22:50:37Z",
"display_at": "2026-09-18T22:50:37Z",
"id": "01M2VBDWF4EYB8SHBMJCB71FP3",
"incident_id": "01M2VBBX8QX8B7VA2HW23BN6TY",
"status": "investigating",
"updated_at": "2026-09-18T22:50:37Z"
},
{
"body": "The Pla",
"created_at": "2026-09-18T22:49:33Z",
"display_at": "2026-09-18T22:49:33Z",
"id": "01M2VBBX8Q3GN5WD292M1XFXRR",
"incident_id": "01M2VBBX8QX8B7VA2HW23BN6TY",
"status": "investigating",
"updated_at": "2026-09-18T22:49:33Z"
}
],
"name": "Plain app is down",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-09-18T23:02:32Z",
"status": "resolved",
"updated_at": "2026-09-18T23:02:32Z"
},
{
"created_at": "2026-09-18T16:16:20Z",
"id": "01M2TMVXS1YBRHDBYE0DRJ2PAF",
"impact": "minor",
"incident_updates": [
{
"body": "Between 15:40 UTC and 15:55 UTC, we experienced a transient degraded performance on some of our internal services which impacted different components of Plain. This issue is now resolved.\n\n• app.plain.com, GraphQL (HTTP): Snoozing wasn't working.\n\n• Webhooks: Couldn't be sent during this period of time. Delayed for a minute.\n\n• Channels \u003e Slack: Couldn't process inbound messages. Delayed for a minute.\n\n• Channels \u003e Email: Couldn't send outbound messages. Delayed for a minute, and we've observed some duplicate sends. Inbound emails couldn't be processed for five minutes either.\n\n• Sidekick: Couldn't process messages. Delayed for a minute.\n\nNo customer communications have been lost.",
"created_at": "2026-09-18T16:16:20Z",
"display_at": "2026-09-18T15:56:00Z",
"id": "01M2TMVXS1VC2EDB51FA95G19C",
"incident_id": "01M2TMVXS1YBRHDBYE0DRJ2PAF",
"status": "resolved",
"updated_at": "2026-09-18T16:24:09Z"
}
],
"name": "Degraded performance",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-09-18T15:56:00Z",
"status": "resolved",
"updated_at": "2026-09-18T16:16:20Z"
},
{
"created_at": "2026-09-17T12:27:02Z",
"id": "01M2QNBB0H2CTHEYRYMACC0QYJ",
"impact": "major",
"incident_updates": [
{
"body": "Between 12:19 and 12:37 UTC, some customers experienced degraded performance in Plain, including slow page loads, delayed API responses, and delayed live updates to threads.\n\nThis was caused by a backend job consuming excessive database resources. We've applied a fix and confirmed performance has returned to normal. We're sorry for the disruption.",
"created_at": "2026-09-17T12:38:57Z",
"display_at": "2026-09-17T12:38:57Z",
"id": "01M2QP15KHEDTZ02E6Y46ASGJJ",
"incident_id": "01M2QNBB0H2CTHEYRYMACC0QYJ",
"status": "resolved",
"updated_at": "2026-09-17T12:38:57Z"
},
{
"body": "We are currently investigating an incident causing degraded performance across parts of our platform, including elevated error rates and delayed processing. Some customers may experience slower response times or delays in certain background operations. Our team is actively investigating and working on a resolution. We will provide updates as more information becomes available.",
"created_at": "2026-09-17T12:27:02Z",
"display_at": "2026-09-17T12:27:02Z",
"id": "01M2QNBB0HB48H3BWW45ASAQRQ",
"incident_id": "01M2QNBB0H2CTHEYRYMACC0QYJ",
"status": "investigating",
"updated_at": "2026-09-17T12:27:02Z"
}
],
"name": "Elevated Errors and Delays",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-09-17T12:38:57Z",
"status": "resolved",
"updated_at": "2026-09-17T12:38:57Z"
},
{
"created_at": "2026-09-16T10:33:13Z",
"id": "01M2MWE6QTC5RHEKG61NY9EAP3",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved. The underlying issue affecting AI thread processing has been fixed and we're now working through the backlog of affected threads. AI generated descriptions/categories, label assignment, priority setting, title updates, and autoresponder replies are back to normal.",
"created_at": "2026-09-16T10:58:50Z",
"display_at": "2026-09-16T10:58:50Z",
"id": "01M2MXX3Z9MKJJX27VQVZ6FAE9",
"incident_id": "01M2MWE6QTC5RHEKG61NY9EAP3",
"status": "resolved",
"updated_at": "2026-09-16T10:58:50Z"
},
{
"body": "We've identified the cause of the degraded AI thread processing and are working on a fix. If you have AI features enabled, some threads may still see delays or missed updates to AI generated descriptions/categories, label assignment, priority setting, title updates, and autoresponder replies.\n\nCore messaging, thread creation, and manual actions remain unaffected. We'll update this page once the fix is deployed.",
"created_at": "2026-09-16T10:39:39Z",
"display_at": "2026-09-16T10:39:39Z",
"id": "01M2MWSZK45ABXB6AVE4CCXRY2",
"incident_id": "01M2MWE6QTC5RHEKG61NY9EAP3",
"status": "identified",
"updated_at": "2026-09-16T10:39:39Z"
},
{
"body": "We're currently investigating degraded performance in AI powered thread processing. If you have AI features enabled, you may see delays or missed updates to:\n\n• AI generated thread descriptions and categories\n\n• AI label assignment\n\n• AI priority setting\n\n• AI title updates\n\n• Autoresponder replies (some threads may not receive an automatic response)\n\n\nCore messaging, thread creation, and manual actions are unaffected. We've identified the cause and are working on a fix. We'll post another update shortly.",
"created_at": "2026-09-16T10:33:13Z",
"display_at": "2026-09-16T10:33:13Z",
"id": "01M2MWE6QTK35N6PCF0AYQ1PSH",
"incident_id": "01M2MWE6QTC5RHEKG61NY9EAP3",
"status": "investigating",
"updated_at": "2026-09-16T10:33:13Z"
}
],
"name": "Degraded AI thread processing",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-09-16T10:58:50Z",
"status": "resolved",
"updated_at": "2026-09-16T10:58:50Z"
},
{
"created_at": "2026-09-11T14:31:48Z",
"id": "01M28E3FFDX9RFDM08X6Y8AMS1",
"impact": "minor",
"incident_updates": [
{
"body": "The Insights data delays we experienced earlier today have been resolved. All reporting data is now up to date. We apologise for any inconvenience this caused.",
"created_at": "2026-09-11T15:56:52Z",
"display_at": "2026-09-11T15:56:52Z",
"id": "01M28JZ8481134A8Z0TEVV9DTZ",
"incident_id": "01M28E3FFDX9RFDM08X6Y8AMS1",
"status": "resolved",
"updated_at": "2026-09-11T15:56:52Z"
},
{
"body": "We are currently experiencing delays with our Insights reporting. Some data shown in Insights may be stale. We are investigating with our data infrastructure provider and monitoring progress. No action is required on your end. We will update this as we learn more.",
"created_at": "2026-09-11T14:31:48Z",
"display_at": "2026-09-11T14:31:48Z",
"id": "01M28E3FFDFT6V41M8XYBHCFG3",
"incident_id": "01M28E3FFDX9RFDM08X6Y8AMS1",
"status": "monitoring",
"updated_at": "2026-09-11T14:31:48Z"
}
],
"name": "Insights data delays",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-09-11T15:56:52Z",
"status": "resolved",
"updated_at": "2026-09-11T15:56:52Z"
},
{
"created_at": "2026-09-10T10:12:21Z",
"id": "01M25CVPPRHZMW0P17RK1V1ZEZ",
"impact": "minor",
"incident_updates": [
{
"body": "The webhook delivery backlog has cleared and all systems are operating normally. Webhook events are being delivered in real time.",
"created_at": "2026-09-10T10:59:47Z",
"display_at": "2026-09-10T10:59:47Z",
"id": "01M25FJHC67EXKTH2XJQW9PJW0",
"incident_id": "01M25CVPPRHZMW0P17RK1V1ZEZ",
"status": "resolved",
"updated_at": "2026-09-10T10:59:47Z"
},
{
"body": "We have identified the cause of the webhook delivery delays. A brief infrastructure disruption between 08:31 and 08:44 UTC caused a backlog of webhook events to build up. The disruption has resolved and our systems are actively processing the backlog.",
"created_at": "2026-09-10T10:36:02Z",
"display_at": "2026-09-10T10:36:02Z",
"id": "01M25E71XTVHTF9BN1FEZKN5NE",
"incident_id": "01M25CVPPRHZMW0P17RK1V1ZEZ",
"status": "monitoring",
"updated_at": "2026-09-10T10:36:02Z"
},
{
"body": "We are investigating an issue causing delays in webhook delivery. Some webhook events may be delivered later than expected or, in limited cases, not delivered at all.",
"created_at": "2026-09-10T10:12:21Z",
"display_at": "2026-09-10T10:12:21Z",
"id": "01M25CVPPRY6AEWRNNZC5P4ZFC",
"incident_id": "01M25CVPPRHZMW0P17RK1V1ZEZ",
"status": "investigating",
"updated_at": "2026-09-10T10:12:21Z"
}
],
"name": "Webhooks delivery delayed",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-09-10T10:59:47Z",
"status": "resolved",
"updated_at": "2026-09-10T10:59:47Z"
},
{
"created_at": "2026-09-09T09:48:28Z",
"id": "01M22S38AX5MCQ6PAWJAS9RS8W",
"impact": "none",
"incident_updates": [
{
"body": "Webhook deliveries have returned to normal. The backlog has been cleared and all deliveries are processing as expected.",
"created_at": "2026-09-09T10:19:09Z",
"display_at": "2026-09-09T10:19:09Z",
"id": "01M22TVDY233N2EC9QSH9QB1QQ",
"incident_id": "01M22S38AX5MCQ6PAWJAS9RS8W",
"status": "resolved",
"updated_at": "2026-09-09T10:19:09Z"
},
{
"body": "Webhook deliveries are processing normally. We are continuing to monitor queue throughput to confirm full recovery.",
"created_at": "2026-09-09T10:08:57Z",
"display_at": "2026-09-09T10:08:57Z",
"id": "01M22T8QR365Z17K3P48K4ACTD",
"incident_id": "01M22S38AX5MCQ6PAWJAS9RS8W",
"status": "monitoring",
"updated_at": "2026-09-09T10:08:57Z"
},
{
"body": "We are investigating a delay in webhook deliveries for some workspaces. Webhooks may be delivered later than expected or retried more than usual.",
"created_at": "2026-09-09T09:48:28Z",
"display_at": "2026-09-09T09:48:28Z",
"id": "01M22S38AXM6BD7QWFMJEFY8YV",
"incident_id": "01M22S38AX5MCQ6PAWJAS9RS8W",
"status": "investigating",
"updated_at": "2026-09-09T09:48:28Z"
}
],
"name": "Webhook deliveries delay",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-09-09T10:19:09Z",
"status": "resolved",
"updated_at": "2026-09-09T10:19:09Z"
},
{
"created_at": "2026-09-07T09:44:52Z",
"id": "01M1XM37AE2P5QH9W6D55JFKEN",
"impact": "critical",
"incident_updates": [
{
"body": "This incident is now resolved. The webhook delivery backlog has fully cleared, Sidekick is operating normally, and webhook delivery has returned to normal latency.\n\nNo further action is needed on your end. Thank you for your patience while we worked through this.",
"created_at": "2026-09-07T14:31:41Z",
"display_at": "2026-09-07T13:31:00Z",
"id": "01M1Y4GCC0CK000GTT34HC2FJW",
"incident_id": "01M1XM37AE2P5QH9W6D55JFKEN",
"status": "resolved",
"updated_at": "2026-09-07T14:32:06Z"
},
{
"body": "We identified and resolved an issue where a high volume of internal events caused a processing backlog in our webhook delivery pipeline. As a side effect, some customers experienced unexpected automation behavior (including label changes) and delayed Sidekick responses during this window.\n\nWe have applied a fix and are monitoring to confirm full recovery. No further action is needed on your end.",
"created_at": "2026-09-07T11:01:41Z",
"display_at": "2026-09-07T11:01:41Z",
"id": "01M1XRFVHKDQ6RJSNYBNCH9APZ",
"incident_id": "01M1XM37AE2P5QH9W6D55JFKEN",
"status": "monitoring",
"updated_at": "2026-09-07T11:01:41Z"
},
{
"body": "Sidekick has been restored and is working normally again. We’re still investigating whether other parts of Plain are affected. At this time, the only known remaining impact is delayed webhook delivery, where some events may take longer than usual to arrive. We’ll post another update within 30 minutes or as soon as we have more information.",
"created_at": "2026-09-07T10:46:00Z",
"display_at": "2026-09-07T10:46:00Z",
"id": "01M1XQK4R11K2TZ9059NP0ZJYK",
"incident_id": "01M1XM37AE2P5QH9W6D55JFKEN",
"status": "investigating",
"updated_at": "2026-09-07T10:46:00Z"
},
{
"body": "We’ve identified a problem with our webhook processing pipeline that is preventing events from being handled correctly, which is in turn causing Sidekick to be unavailable. Customers may also see delays or failures in webhook delivery while this is ongoing. Our team is working on a fix, and we’ll post another update within 30 minutes or as soon as the situation changes.",
"created_at": "2026-09-07T10:38:35Z",
"display_at": "2026-09-07T10:38:35Z",
"id": "01M1XQ5J9SKN9J6EKFMKDXRADT",
"incident_id": "01M1XM37AE2P5QH9W6D55JFKEN",
"status": "identified",
"updated_at": "2026-09-07T10:38:35Z"
},
{
"body": "We’re currently investigating an issue causing Sidekick to be unavailable. Sidekick features may not load or respond as expected during this time. Other parts of Plain are unaffected. We’ll post another update within 30 minutes or as soon as we have more information.",
"created_at": "2026-09-07T09:44:52Z",
"display_at": "2026-09-07T09:44:52Z",
"id": "01M1XM37AECN4PM20B3910ASRE",
"incident_id": "01M1XM37AE2P5QH9W6D55JFKEN",
"status": "investigating",
"updated_at": "2026-09-07T09:44:52Z"
}
],
"name": "Delays affecting webhook delivery",
"page_id": "01GYA9HP6C9PVD7GT21RBESVPV",
"resolved_at": "2026-09-07T13:31:00Z",
"status": "resolved",
"updated_at": "2026-09-07T14:31:41Z"
}
],
"page": {
"id": "01GYA9HP6C9PVD7GT21RBESVPV",
"name": "Plain",
"updated_at": "2026-11-09T22:16:00Z",
"url": "https://status.plain.com/"
}
}