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Skip to navigationSkip to main content Crescendo CXP sits at the center of your customer experience: every conversation, every piece of data, every AI decision runs through it. So we hold the platform to the highest bar: SOC 2 Type II compliant and HIPAA attested. Here you'll find our security policies, our current certifications and attestations, and the latest updates on our program. Platform Status: https://status.crescendo.ai/Opens in new tab trust@crescendo.ai Privacy PolicyOpens in new tab Here's the proof: our security policies, our certifications and attestations, and real-time updates on where we stand. Compliance SOC 2 HIPAA Resources View all Information Security Policies Standard on Access Management Plan on Cybersecurity Incident Response Policy on Information Security Policy on Global Workplace Security View 7 more Certifications and Attestations SOC 2 Type II Report HR Security Policies Employee Handbook Standard on Human Resources Security HIPAA Resources Policy on HIPAA Compliance HIPAA Business Associate Agreement Policy on HIPAA Workstation Security Procedure on HIPAA Data Incident and Breach Notification Software Bill of Materials (SBOM) Software Bill of Materials (SBOM) - API Service Software Bill of Materials (SBOM) - Bot Service Software Bill of Materials (SBOM) - Voice Bot Service Software Bill of Materials (SBOM) - Worker View 11 more Diagrams CXP Diagram v1.png Annoucements PHP Advisory Controls View all Infrastructure security Asset disposal procedures utilized Data retention procedures established Device and media disposal policies implemented View 117 more Infrastructure security controls Organizational security Asset disposal procedures utilized Data retention procedures established Device and media disposal policies implemented View 117 more Organizational security controls Product security Asset disposal procedures utilized Data retention procedures established Device and media disposal policies implemented View 117 more Product security controls Internal security procedures Asset disposal procedures utilized Data retention procedures established Device and media disposal policies implemented View 117 more Internal security procedures controls Data and privacy Asset disposal procedures utilized Data retention procedures established Device and media disposal policies implemented View 117 more Data and privacy controls Subprocessors View all Amazon Nova Sonic (Amazon Web Services, Inc.) • Platform US Speech-to-text, Text-to-speech, real-time conversations OpenAI LLC • Platform US AI service provider: real time conversations, transcriptions, CX insights Google Cloud Platform • Cloud provider US Google Cloud Platform: cloud hosting services DeepGram • Platform US Automatic speech recognition: call recordings Data collected Customer personally identifiable information Personal health information Employee personally identifiable information Credit card information