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Skip to navigationSkip to main content Mouseflow Welcome to the Mouseflow Trust Center! Mouseflow is a digital experience platform that helps businesses increase conversions by understanding why visitors don't convert, where they hit friction, and how they behave and navigate across their journey. Over 100,000 websites worldwide rely on Mouseflow to visualize real user behavior using session replay, heatmaps, and funnel analysis. Founded in 2009, with offices in Copenhagen, Denmark and Austin, Texas. You'll find up-to-date information about our security controls, privacy practices, compliance certifications, and operational safeguards. sales.ep@mouseflow.com Privacy PolicyOpens in new tab Mouseflow maintains a comprehensive security and privacy program aligned with industry standards. We monitor our controls continuously through Vanta to ensure they remain effective and meet our commitments to Customers and Partners. We also carefully select compliant Vendors and rely on their independently verified security and certifications to support our Platform. Compliance GDPR CCPA US Data Privacy PCI DSS SOC 2 Type II Engagement Letter ISO 27001:2022 (Google Cloud) Resources View all Compliance PCI & ASV Executive Report Mouseflow PCI Attestation of Compliance Mouseflow - Type 2 SOC 2 - Confirmation of Engagement ISO 27001 Certificate (Google Cloud) Penetration Testing Mouseflow Pentest Report Mouseflow Pentest Attestation Data Privacy Mouseflow Privacy Overview Opens in new tab Mouseflow Privacy Policy Opens in new tab Mouseflow - GDPR Information Opens in new tab View 6 more Information Security Policies Access Control Policy Asset Management Policy Business Continuity and Disaster Recovery Plan Code of Conduct View 10 more Miscellaneous Mouseflow Terms of Use Opens in new tab Mouseflow Acceptable Use Policy Opens in new tab Mouseflow AI Terms Opens in new tab Certificate of insurance View 1 more Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 8 more Infrastructure security controls Organizational security Anti-malware technology utilized Code of Conduct acknowledged by employees and enforced Confidentiality Agreement acknowledged by employees View 5 more Organizational security controls Product security Control self-assessments conducted Vulnerability and system monitoring procedures established Penetration testing performed View 1 more Product security control Internal security procedures Continuity and Disaster Recovery plans established Development lifecycle established Management roles and responsibilities defined View 17 more Internal security procedures controls Data and privacy Data retention procedures established Data classification policy established Data collected Technical website behavior data Anonymized session data of website visitors Credit card information Personal health information Sensitive personal information Subprocessors View all Google Cloud Platform • Cloud provider EU and US Google Cloud Platform is Mouseflow's primary cloud infrastructure provider, used for hosting the Mouseflow platform, cloud-native services, application workloads, and customer data storage. EU Data residency for Customers located in the EU and Japan. US Data residency for Customers located in the US, Americas and Oceania. DoiT Multi-Cloud Sverige International AB • Consulting, Maintenance Sweden, EU FAQ View all