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<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/"> <channel> <title>SurveySparrow Status - Incident history</title> <link>https://status.surveysparrow.com</link> <description>SurveySparrow</description> <pubDate>Tue, 10 Nov 2026 11:57:38 +0000</pubDate> <item> <title>US EAST (North Virginia): Ticket Management Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Ticket Management Nov 10, 11:58:33 GMT+0 - Resolved - The issue affecting **Ticket Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 10, 11:57:38 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Ticket Management** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:58:33</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Ticket Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:57:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Ticket Management** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 10 Nov 2026 11:57:38 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmwamyari0e5j1moxh7kdz50w</link> <guid>https://status.surveysparrow.com/incident/cmwamyari0e5j1moxh7kdz50w</guid> </item> <item> <title>US EAST(North Virginia): Reputation Management Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Reputation Management Nov 10, 11:58:32 GMT+0 - Resolved - The issue affecting **Reputation Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 10, 11:57:33 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Reputation Management** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:58:32</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Reputation Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:57:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Reputation Management** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 10 Nov 2026 11:57:33 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmwamy7440doi1mphoery270i</link> <guid>https://status.surveysparrow.com/incident/cmwamy7440doi1mphoery270i</guid> </item> <item> <title>US EAST (North Virginia): Responses & Analytics Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Responses & Analytics Nov 10, 11:58:28 GMT+0 - Resolved - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 10, 11:57:32 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:58:28</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:57:32</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 10 Nov 2026 11:57:32 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmwamy6020g331boxmf8egt9y</link> <guid>https://status.surveysparrow.com/incident/cmwamy6020g331boxmf8egt9y</guid> </item> <item> <title>US EAST (North Virginia): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Builder Nov 10, 11:58:35 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 10, 11:57:31 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:58:35</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:57:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 10 Nov 2026 11:57:31 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmwamy5rp0d1j13ox7kwdvoqb</link> <guid>https://status.surveysparrow.com/incident/cmwamy5rp0d1j13ox7kwdvoqb</guid> </item> <item> <title>US EAST (North Virginia): Collect Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Collect responses Nov 10, 11:58:30 GMT+0 - Resolved - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 10, 11:57:29 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:58:30</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:57:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 10 Nov 2026 11:57:29 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmwamy3m20e5f1mox6uuwmepj</link> <guid>https://status.surveysparrow.com/incident/cmwamy3m20e5f1mox6uuwmepj</guid> </item> <item> <title>US EAST(North Virginia): API Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: API Nov 10, 11:58:15 GMT+0 - Resolved - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 10, 11:57:21 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:58:15</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:57:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 10 Nov 2026 11:57:21 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmwamxy1h0d1f13oxpziqb3vz</link> <guid>https://status.surveysparrow.com/incident/cmwamxy1h0d1f13oxpziqb3vz</guid> </item> <item> <title>US EAST (North Virginia): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Builder Nov 6, 03:53:53 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 6, 03:52:52 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>03:53:53</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>03:52:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Fri, 6 Nov 2026 03:52:52 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmw4fvgw408de1bobsqhq07pm</link> <guid>https://status.surveysparrow.com/incident/cmw4fvgw408de1bobsqhq07pm</guid> </item> <item> <title>US EAST(North Virginia): API Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: API Nov 6, 03:53:43 GMT+0 - Resolved - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 6, 03:52:46 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>03:53:43</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>03:52:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Fri, 6 Nov 2026 03:52:46 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmw4fvcpx07ik13ls9zaa6wow</link> <guid>https://status.surveysparrow.com/incident/cmw4fvcpx07ik13ls9zaa6wow</guid> </item> <item> <title>US EAST (North Virginia): Responses & Analytics Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Responses & Analytics Nov 6, 03:53:37 GMT+0 - Resolved - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 6, 03:52:36 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>03:53:37</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>03:52:36</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Fri, 6 Nov 2026 03:52:36 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmw4fv4x908db1boblokhm1fl</link> <guid>https://status.surveysparrow.com/incident/cmw4fv4x908db1boblokhm1fl</guid> </item> <item> <title>US EAST (North Virginia): Collect Service Performance Degradation</title> <description> Type: Incident Duration: 7 minutes Affected Components: Collect responses Nov 6, 03:54:04 GMT+0 - Resolved - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 6, 03:47:30 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 7 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>03:54:04</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>03:47:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Fri, 6 Nov 2026 03:47:30 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmw4foks6082i0wobhtexrmxk</link> <guid>https://status.surveysparrow.com/incident/cmw4foks6082i0wobhtexrmxk</guid> </item> <item> <title>EU CENTRAL (Frankfurt): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Builder Nov 5, 23:00:10 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 5, 22:59:20 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>23:00:10</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>22:59:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Thu, 5 Nov 2026 22:59:20 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmw45dzh5049m1bob7tv72pzh</link> <guid>https://status.surveysparrow.com/incident/cmw45dzh5049m1bob7tv72pzh</guid> </item> <item> <title>ASIA PACIFIC (Mumbai): API Service Performance Degradation</title> <description> Type: Incident Duration: 3 minutes Affected Components: API Nov 5, 08:37:54 GMT+0 - Resolved - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 5, 08:35:20 GMT+0 - Investigating - We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:37:54</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:35:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Thu, 5 Nov 2026 08:35:20 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmw3aiw1l08oh1bn7w1v4j6xj</link> <guid>https://status.surveysparrow.com/incident/cmw3aiw1l08oh1bn7w1v4j6xj</guid> </item> <item> <title>EU WEST (London): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Builder Nov 3, 11:14:59 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Nov 3, 11:14:02 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:14:59</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:14:02</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 3 Nov 2026 11:14:02 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmw0lb9dm095h13s2locqfhyy</link> <guid>https://status.surveysparrow.com/incident/cmw0lb9dm095h13s2locqfhyy</guid> </item> <item> <title>US EAST(North Virginia): API Service Performance Degradation</title> <description> Type: Incident Duration: 4 minutes Affected Components: API Oct 28, 08:00:51 GMT+0 - Resolved - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Oct 28, 07:56:29 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 4 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>08:00:51</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>07:56:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Wed, 28 Oct 2026 07:56:29 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmvrtm3o400l20xqvy8r3rh82</link> <guid>https://status.surveysparrow.com/incident/cmvrtm3o400l20xqvy8r3rh82</guid> </item> <item> <title>EU CENTRAL (Frankfurt): API Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: API Oct 28, 04:32:40 GMT+0 - Resolved - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Oct 28, 04:31:40 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>04:32:40</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>04:31:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Wed, 28 Oct 2026 04:31:40 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmvrmapi707cg1omw6rzrkhr7</link> <guid>https://status.surveysparrow.com/incident/cmvrmapi707cg1omw6rzrkhr7</guid> </item> <item> <title>Canada: Builder Service Performance Degradation</title> <description> Type: Incident Duration: 3 minutes Affected Components: Builder Oct 27, 06:08:40 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Oct 27, 06:05:43 GMT+0 - Investigating - We are currently experiencing performance degradation in our Canada region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>06:08:40</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>06:05:43</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our Canada region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 27 Oct 2026 06:05:43 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmvqa7tbx07nc0xpg2arbkyps</link> <guid>https://status.surveysparrow.com/incident/cmvqa7tbx07nc0xpg2arbkyps</guid> </item> <item> <title>Canada: API Service Performance Degradation</title> <description> Type: Incident Duration: 3 minutes Affected Components: API Oct 27, 06:08:30 GMT+0 - Resolved - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Oct 27, 06:05:40 GMT+0 - Investigating - We are currently experiencing performance degradation in our CANADA region, affecting **API** services. Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>06:08:30</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>06:05:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our CANADA region, affecting **API** services. Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 27 Oct 2026 06:05:40 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmvqa7r1c087u13kjgswwbqj7</link> <guid>https://status.surveysparrow.com/incident/cmvqa7r1c087u13kjgswwbqj7</guid> </item> <item> <title>ASIA PACIFIC (Mumbai): Responses & Analytics Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Responses & Analytics Oct 15, 05:31:16 GMT+0 - Resolved - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Oct 15, 05:30:27 GMT+0 - Investigating - We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>05:31:16</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>05:30:27</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Thu, 15 Oct 2026 05:30:27 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmv93o873078p1nn6e2ugxrw2</link> <guid>https://status.surveysparrow.com/incident/cmv93o873078p1nn6e2ugxrw2</guid> </item> <item> <title>Sydney: Builder Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Builder Oct 13, 22:01:54 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Oct 13, 22:01:09 GMT+0 - Investigating - We are currently experiencing performance degradation in our Sydney region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>22:01:54</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>22:01:09</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our Sydney region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 13 Oct 2026 22:01:09 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmv786kfv05rl1bl4r4hs2jlx</link> <guid>https://status.surveysparrow.com/incident/cmv786kfv05rl1bl4r4hs2jlx</guid> </item> <item> <title>US EAST (North Virginia): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 2 minutes Affected Components: Builder Oct 2, 07:45:49 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Oct 2, 07:43:52 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>07:45:49</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>07:43:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Fri, 2 Oct 2026 07:43:52 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmuqnppzw000n13ldtxxdadr0</link> <guid>https://status.surveysparrow.com/incident/cmuqnppzw000n13ldtxxdadr0</guid> </item> <item> <title>US EAST (North Virginia): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Builder Oct 1, 12:55:43 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Oct 1, 12:54:20 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>12:55:43</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>12:54:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Thu, 1 Oct 2026 12:54:20 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmupjd51b00491mnzzrz5yd42</link> <guid>https://status.surveysparrow.com/incident/cmupjd51b00491mnzzrz5yd42</guid> </item> <item> <title>EU CENTRAL (Frankfurt): API Service Performance Degradation</title> <description> Type: Incident Duration: 10 minutes Affected Components: API Aug 24, 22:06:19 GMT+0 - Resolved - API service remains fully recovered. Root-cause follow-up is tracked with the owning engineering team. Aug 24, 22:06:10 GMT+0 - Monitoring - API service has recovered after capacity automatically scaled out. We are monitoring stability and completing root-cause follow-up. Aug 24, 21:59:09 GMT+0 - Resolved - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Aug 24, 21:56:34 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 10 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>22:06:19</var> GMT+0</small><br><strong>Resolved</strong> - API service remains fully recovered. Root-cause follow-up is tracked with the owning engineering team..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>22:06:10</var> GMT+0</small><br><strong>Monitoring</strong> - API service has recovered after capacity automatically scaled out. We are monitoring stability and completing root-cause follow-up..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>21:59:09</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>21:56:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Mon, 24 Aug 2026 21:56:34 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmt7s03bk0aj90knhkopoqt9b</link> <guid>https://status.surveysparrow.com/incident/cmt7s03bk0aj90knhkopoqt9b</guid> </item> <item> <title>EU WEST(London): Collect Service Performance Degradation</title> <description> Type: Incident Duration: 14 minutes Affected Components: Collect responses Aug 22, 10:02:40 GMT+0 - Resolved - The Collect performance degradation in EU WEST (London) has been resolved. Request latency and database connection availability have returned to normal, the serving pods are healthy, and monitoring confirms sustained recovery. Follow-up work is tracking replay validation and resilience improvements. Aug 22, 09:57:47 GMT+0 - Identified - We identified elevated database connection contention in the Collect serving path, which caused delayed response processing. Traffic and latency are recovering, and affected submissions were accepted by the recovery path for replay. We are monitoring recovery and validating response processing before resolving the incident. Aug 22, 09:51:20 GMT+0 - Resolved - The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Aug 22, 09:48:33 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 14 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>10:02:40</var> GMT+0</small><br><strong>Resolved</strong> - The Collect performance degradation in EU WEST (London) has been resolved. Request latency and database connection availability have returned to normal, the serving pods are healthy, and monitoring confirms sustained recovery. Follow-up work is tracking replay validation and resilience improvements..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>09:57:47</var> GMT+0</small><br><strong>Identified</strong> - We identified elevated database connection contention in the Collect serving path, which caused delayed response processing. Traffic and latency are recovering, and affected submissions were accepted by the recovery path for replay. We are monitoring recovery and validating response processing before resolving the incident..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>09:51:20</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>09:48:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Sat, 22 Aug 2026 09:48:33 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmt4745dx10h40kmeiswrn4t4</link> <guid>https://status.surveysparrow.com/incident/cmt4745dx10h40kmeiswrn4t4</guid> </item> <item> <title>US EAST (North Virginia): Responses & Analytics Service Performance Degradation</title> <description> Type: Incident Duration: 6 minutes Affected Components: Responses & Analytics Aug 14, 00:31:40 GMT+0 - Resolved - Responses & Analytics performance has recovered in US EAST. Serving capacity is healthy and the status route has remained normal after automatic scaling. We are tracking preventive follow-up separately. Aug 14, 00:25:15 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 6 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:31:40</var> GMT+0</small><br><strong>Resolved</strong> - Responses & Analytics performance has recovered in US EAST. Serving capacity is healthy and the status route has remained normal after automatic scaling. We are tracking preventive follow-up separately..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:25:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Fri, 14 Aug 2026 00:25:15 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmss7gx9b01xw0kqxjk5x5q4g</link> <guid>https://status.surveysparrow.com/incident/cmss7gx9b01xw0kqxjk5x5q4g</guid> </item> <item> <title>US EAST (North Virginia): Responses & Analytics Service Performance Degradation</title> <description> Type: Incident Affected Components: Responses & Analytics Aug 14, 00:25:00 GMT+0 - Resolved - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Aug 14, 00:24:52 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:25:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:24:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Fri, 14 Aug 2026 00:24:52 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmss7gfu7021e0ro50r2prlqt</link> <guid>https://status.surveysparrow.com/incident/cmss7gfu7021e0ro50r2prlqt</guid> </item> </channel> </rss>