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Active Incident Public disclosure of compromised intermediate certificate authority keys (eMudhra) affecting certificate trust across the internetOperational Incident Status Operational Components RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service, IDHub, FusionID, Security Manager, External SIS/HRMS, Other Supporting Systems Locations RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region, RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - US006 Region, RapidIdentity Cloud - EU001 Region, Skyward, Infinite Campus, Powerschool, Aeries, Ellucian Banner, Munis, Frontline, Clever, help.rapididentity.com, PhishID, SMS, FusionID October 21, 2026 9:43AM CDT INVESTIGATING We are currently investigating the impact of the eMudhra CA keys vulnerability with regard to all Jamf/Identity Products Engineering and security teams are prioritizing the services customers depend on most and applying mitigations, including updates to certificate trust configurations where applicable. RapidIdentity Cloud Portal RapidIdentity Cloud - NCDPI01 Region RapidIdentity Cloud - KDE01 Region RapidIdentity Cloud - US000 Region RapidIdentity Cloud - US001 Region RapidIdentity Cloud - US002 Region RapidIdentity Cloud - US003 Region RapidIdentity Cloud - US004 Region RapidIdentity Cloud - US006 Region RapidIdentity Cloud - EU001 Region Operational RapidIdentity Cloud Identity Bridge RapidIdentity Cloud - NCDPI01 Region RapidIdentity Cloud - KDE01 Region RapidIdentity Cloud - US000 Region RapidIdentity Cloud - US001 Region RapidIdentity Cloud - US002 Region RapidIdentity Cloud - US003 Region RapidIdentity Cloud - US004 Region RapidIdentity Cloud - US006 Region RapidIdentity Cloud - EU001 Region Operational Preproduction, Development, and Test Envrionments RapidIdentity Cloud - NCDPI01 Region RapidIdentity Cloud - KDE01 Region RapidIdentity Cloud - US000 Region RapidIdentity Cloud - US001 Region RapidIdentity Cloud - US002 Region RapidIdentity Cloud - US003 Region RapidIdentity Cloud - US004 Region RapidIdentity Cloud - US006 Region RapidIdentity Cloud - EU001 Region Operational Insights Analytics Dashboard RapidIdentity Cloud - NCDPI01 Region RapidIdentity Cloud - KDE01 Region RapidIdentity Cloud - US000 Region RapidIdentity Cloud - US001 Region RapidIdentity Cloud - US002 Region RapidIdentity Cloud - US003 Region RapidIdentity Cloud - US004 Region RapidIdentity Cloud - US006 Region RapidIdentity Cloud - EU001 Region Operational RapidIdentity SafeID Scanning Service RapidIdentity Cloud - NCDPI01 Region RapidIdentity Cloud - KDE01 Region RapidIdentity Cloud - US000 Region RapidIdentity Cloud - US001 Region RapidIdentity Cloud - US002 Region RapidIdentity Cloud - US003 Region RapidIdentity Cloud - US004 Region RapidIdentity Cloud - US006 Region RapidIdentity Cloud - EU001 Region Operational IDHub RapidIdentity Cloud - NCDPI01 Region RapidIdentity Cloud - KDE01 Region RapidIdentity Cloud - US000 Region RapidIdentity Cloud - US001 Region RapidIdentity Cloud - US002 Region RapidIdentity Cloud - US003 Region RapidIdentity Cloud - US004 Region RapidIdentity Cloud - US006 Region RapidIdentity Cloud - EU001 Region Operational FusionID FusionID Operational Security Manager RapidIdentity Cloud - NCDPI01 Region RapidIdentity Cloud - KDE01 Region RapidIdentity Cloud - US000 Region RapidIdentity Cloud - US001 Region RapidIdentity Cloud - US002 Region RapidIdentity Cloud - US003 Region RapidIdentity Cloud - US004 Region RapidIdentity Cloud - US006 Region RapidIdentity Cloud - EU001 Region Operational External SIS/HRMS Skyward Infinite Campus Powerschool Aeries Ellucian Banner Munis Frontline Clever Operational Other Supporting Systems help.rapididentity.com PhishID SMS Operational 0 Upcoming Maintenances 3 Incidents Last 30 Days 1 Maintenances Last 30 Days History (Last 30 days) "Authentication Failed" messages using Google ServicesPartial Service Disruption Incident Status Partial Service Disruption Components IDHub Locations RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region, RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - US006 Region, RapidIdentity Cloud - EU001 Region November 1, 2026 1:32PM CST INVESTIGATING RapidIdentity Cloud customers who manage users with IDHub may experience an "Authentication Failed" message when using Google services. We have escalated this issue to our Engineering group and they are actively investigating. November 9, 2026 1:26PM CST RESOLVED This issue has been resolved. RapidIdentity Cloud Planned Maintenance - kde01, ncdpi01, us000, us001, us002, us003, us004, us005, us006Planned Maintenance Description Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates Components RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service, IDHub, FusionID Locations RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region, RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - US006 Region, FusionID Schedule October 31, 2026 8:00PM - November 1, 2026 5:00AM CST October 31, 2026 8:00PM CDT UPDATE Scheduled maintenance is starting. November 1, 2026 5:00AM CST UPDATE Scheduled maintenance is complete. FusionID UnavailableService Disruption Incident Status Service Disruption Components FusionID Locations FusionID October 21, 2026 9:40AM CDT IDENTIFIED We are working on a fix for an issue affecting FusionID functionality. In the meantime the service is unavailable. We will provide an update when we have new information. We apologize for the inconvenience. October 23, 2026 11:56AM CDT RESOLVED FusionID tenants are fully patched and are back online. StatusHistory Powered by Status.io