Snapshot 25161
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Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-09-30T08:21:39Z",
"id": "01M3RPFCAEXYAMY55Y5W18KK0Y",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting Okta SSO login for TravelPerk has been fully resolved, and all authentication services are operating normally.\n\nWe appreciate your patience while our team worked to fix this. Please reach out to our Customer Care team if you continue to experience any login issues.",
"created_at": "2026-09-30T09:03:05Z",
"display_at": "2026-09-30T09:03:05Z",
"id": "01M3RRV794ZCYKPNMS61SN6RWH",
"incident_id": "01M3RPFCAEXYAMY55Y5W18KK0Y",
"status": "resolved",
"updated_at": "2026-09-30T09:03:05Z"
},
{
"body": "A fix has been applied to restore Okta SSO login functionality for TravelPerk. Our early tests show that authentication is working as expected, and we are actively monitoring system performance across all customer accounts to ensure full stability.\n\nWe will provide a final resolution update shortly once normal operation is completely verified.",
"created_at": "2026-09-30T08:53:32Z",
"display_at": "2026-09-30T08:53:32Z",
"id": "01M3RR9QVP3J89M453QE6HXZ21",
"incident_id": "01M3RPFCAEXYAMY55Y5W18KK0Y",
"status": "monitoring",
"updated_at": "2026-09-30T08:53:32Z"
},
{
"body": "We have identified and verified a fix to restore Okta SSO authentication. The solution has been successfully tested on a sample account, and our engineering team is now preparing to apply this update across all remaining affected customer accounts.\n\nWe are actively rolling out the fix and will provide a final update once standard SSO logins are fully restored for everyone.",
"created_at": "2026-09-30T08:37:39Z",
"display_at": "2026-09-30T08:37:39Z",
"id": "01M3RQCNC2A2VPE0P9NQFW532P",
"incident_id": "01M3RPFCAEXYAMY55Y5W18KK0Y",
"status": "identified",
"updated_at": "2026-09-30T08:37:39Z"
},
{
"body": "Okta SSO login is temporarily unavailable for Perk, but our engineering team is actively working to restore standard access as quickly as possible.",
"created_at": "2026-09-30T08:21:39Z",
"display_at": "2026-09-30T08:21:39Z",
"id": "01M3RPFCAEKT4T1T6KGXS7EP9B",
"incident_id": "01M3RPFCAEXYAMY55Y5W18KK0Y",
"status": "investigating",
"updated_at": "2026-09-30T08:29:52Z"
}
],
"name": "Okta SSO Login Temporarily Unavailable",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-09-30T09:03:05Z",
"status": "resolved",
"updated_at": "2026-09-30T09:03:05Z"
},
{
"created_at": "2026-09-27T09:51:13Z",
"id": "01M3H4D750K9TMBG9X2JP9CZKS",
"impact": "major",
"incident_updates": [
{
"body": "The issue causing delays with some Airbnb bookings has been resolved by Airbnb. Bookings are now being processed normally, and no further disruption is expected.",
"created_at": "2026-09-29T11:12:15Z",
"display_at": "2026-09-29T11:12:15Z",
"id": "01M3PDV1BXSBA80M0BRYC4ZQMA",
"incident_id": "01M3H4D750K9TMBG9X2JP9CZKS",
"status": "resolved",
"updated_at": "2026-09-29T11:12:15Z"
},
{
"body": "There's a delay with processing some Airbnb bookings right now. Our team is actively working to resolve this issue.",
"created_at": "2026-09-27T09:51:13Z",
"display_at": "2026-09-27T09:51:13Z",
"id": "01M3H4D750749GAMFDNQ2YE4FW",
"incident_id": "01M3H4D750K9TMBG9X2JP9CZKS",
"status": "investigating",
"updated_at": "2026-09-27T09:51:13Z"
}
],
"name": "“Charge to Perk” was unavailable for Airbnb Bookings",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-09-29T11:12:15Z",
"status": "resolved",
"updated_at": "2026-09-29T11:12:30Z"
},
{
"created_at": "2026-09-28T09:50:34Z",
"id": "01M3KPRQMAD9VFV7PN7D2AMFZ0",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting the display of certain Ryanair flights has now been fixed. All flights should now be visible as normal, but if you still experience any difficulties, please reach out to our Customer Care team for assistance.",
"created_at": "2026-09-28T13:11:39Z",
"display_at": "2026-09-28T13:11:39Z",
"id": "01M3M28XR20SWCH10113C2E404",
"incident_id": "01M3KPRQMAD9VFV7PN7D2AMFZ0",
"status": "resolved",
"updated_at": "2026-09-28T13:11:39Z"
},
{
"body": "There’s an issue showing some Ryanair flights right now. If you can't find the flights you're looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-09-28T09:50:34Z",
"display_at": "2026-09-28T09:50:34Z",
"id": "01M3KPRQMA5KC0CCCEAMFZW4G5",
"incident_id": "01M3KPRQMAD9VFV7PN7D2AMFZ0",
"status": "investigating",
"updated_at": "2026-09-28T09:50:34Z"
}
],
"name": "Issue displaying some Ryanair content",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-09-28T13:11:39Z",
"status": "resolved",
"updated_at": "2026-09-28T13:11:39Z"
},
{
"created_at": "2026-09-15T11:16:11Z",
"id": "01M2JCG57DJE40CW4D7W13DTEP",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting some Renfe train bookings has been resolved by the third-party service provider, and the service is now operating normally.",
"created_at": "2026-09-15T21:17:53Z",
"display_at": "2026-09-15T21:17:53Z",
"id": "01M2KEXXX7KDT9J4MPFGBPSAT6",
"incident_id": "01M2JCG57DJE40CW4D7W13DTEP",
"status": "resolved",
"updated_at": "2026-09-15T21:17:53Z"
},
{
"body": "There’s an issue showing some Renfe trains right now. If you can't find the train you're looking for, please try again later.",
"created_at": "2026-09-15T19:42:43Z",
"display_at": "2026-09-15T19:42:43Z",
"id": "01M2K9FN60XXKP2VG50AVNZ9DB",
"incident_id": "01M2JCG57DJE40CW4D7W13DTEP",
"status": "monitoring",
"updated_at": "2026-09-15T19:42:43Z"
},
{
"body": "The issue displaying Renfe trains has been resolved. All train options are now fully visible and available to book.",
"created_at": "2026-09-15T16:02:41Z",
"display_at": "2026-09-15T16:02:41Z",
"id": "01M2JWWRKFYRC4S0CCBJYF2GM7",
"incident_id": "01M2JCG57DJE40CW4D7W13DTEP",
"status": "resolved",
"updated_at": "2026-09-15T16:02:41Z"
},
{
"body": "There’s an issue showing some Renfe trains right now. If you can't find the train you're looking for, please try again later.",
"created_at": "2026-09-15T11:16:11Z",
"display_at": "2026-09-15T11:16:11Z",
"id": "01M2JCG57DCS8R5AN4DYP7541F",
"incident_id": "01M2JCG57DJE40CW4D7W13DTEP",
"status": "investigating",
"updated_at": "2026-09-15T11:16:11Z"
}
],
"name": "Train booking disruptions with Renfe",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-09-15T16:02:41Z",
"status": "resolved",
"updated_at": "2026-09-15T21:17:53Z"
},
{
"created_at": "2026-09-14T21:28:07Z",
"id": "01M2GX3Y3SCDQ2DY2B9E34B2TE",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting some train bookings has been resolved by our third-party rail provider, and the service is now operating normally.",
"created_at": "2026-09-15T07:16:17Z",
"display_at": "2026-09-15T07:16:17Z",
"id": "01M2HYRX2QNNEVMWEBNXZD42G3",
"incident_id": "01M2GX3Y3SCDQ2DY2B9E34B2TE",
"status": "resolved",
"updated_at": "2026-09-15T07:16:17Z"
},
{
"body": "There's an issue with booking some trains right now. If you're unable to complete your booking, please try again later or contact our Customer Care team for assistance.",
"created_at": "2026-09-14T21:28:07Z",
"display_at": "2026-09-14T21:28:07Z",
"id": "01M2GX3Y3SKHTAR9Z172WB475F",
"incident_id": "01M2GX3Y3SCDQ2DY2B9E34B2TE",
"status": "investigating",
"updated_at": "2026-09-14T21:28:07Z"
}
],
"name": "Train Booking Disruption Notice",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-09-15T07:16:17Z",
"status": "resolved",
"updated_at": "2026-09-15T07:16:17Z"
},
{
"created_at": "2026-09-14T07:06:50Z",
"id": "01M2FBTWNFXCJ9M5V2NEVT5JW4",
"impact": "major",
"incident_updates": [
{
"body": "Following a fix applied by our third-party rail provider, the issue affecting UK rail bookings has been resolved. No further errors have been observed since 09:09 CEST, and bookings are completing successfully.",
"created_at": "2026-09-14T08:10:19Z",
"display_at": "2026-09-14T08:10:19Z",
"id": "01M2FFF43YKACCQ1T9BGB0M4NC",
"incident_id": "01M2FBTWNFXCJ9M5V2NEVT5JW4",
"status": "resolved",
"updated_at": "2026-09-14T08:10:19Z"
},
{
"body": "We have not observed any further errors since 09:09 CEST, and UK rail bookings are now completing successfully. The service will continue to be monitored.",
"created_at": "2026-09-14T07:33:58Z",
"display_at": "2026-09-14T07:33:58Z",
"id": "01M2FDCHQYQ1GS14X3474W5D99",
"incident_id": "01M2FBTWNFXCJ9M5V2NEVT5JW4",
"status": "monitoring",
"updated_at": "2026-09-14T07:33:58Z"
},
{
"body": "Some travelers may have issues booking train travel right now due to a third-party provider issue. If you’re unable to complete your booking, please try again later or contact our Customer Care team for assistance.",
"created_at": "2026-09-14T07:06:50Z",
"display_at": "2026-09-14T07:06:50Z",
"id": "01M2FBTWNF7C1B9FWBPYAJDSBG",
"incident_id": "01M2FBTWNFXCJ9M5V2NEVT5JW4",
"status": "investigating",
"updated_at": "2026-09-14T07:06:50Z"
}
],
"name": "Issues booking UK train travel",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-09-14T08:10:19Z",
"status": "resolved",
"updated_at": "2026-09-14T08:10:19Z"
},
{
"created_at": "2026-09-04T12:06:42Z",
"id": "01M1P50RKKVBA267RQCPAT8CCW",
"impact": "minor",
"incident_updates": [
{
"body": "Delivery rates for transactional emails sent to Microsoft 365 addresses have fully returned to normal levels following mitigation steps applied by Microsoft. All backlogged emails delayed during the disruption have finished processing and reached their destinations.\n\nWe have verified system stability and normal delivery throughput, and this incident is now fully resolved. Thank you for your patience while we monitored the recovery.",
"created_at": "2026-09-14T07:20:41Z",
"display_at": "2026-09-14T07:20:41Z",
"id": "01M2FCM7AE8Z3BHHE7P5AY120X",
"incident_id": "01M1P50RKKVBA267RQCPAT8CCW",
"status": "resolved",
"updated_at": "2026-09-14T07:20:41Z"
},
{
"body": "Delivery rates for transactional emails to Microsoft 365 addresses are recovering following adjustments by Microsoft. Emails delayed during the disruption may still arrive late as provider retries complete.\nWe are monitoring recovery.",
"created_at": "2026-09-04T16:01:47Z",
"display_at": "2026-09-04T16:01:47Z",
"id": "01M1PJF7AFR3DREP7J5PMK7RW4",
"incident_id": "01M1P50RKKVBA267RQCPAT8CCW",
"status": "monitoring",
"updated_at": "2026-09-04T16:01:47Z"
},
{
"body": "We are currently experiencing an issue where automated emails—including verification codes and booking confirmations—sent to Microsoft email addresses (such as Outlook or Hotmail) may be delayed due to a service disruption with our email provider, and we are actively monitoring the situation for a fix.",
"created_at": "2026-09-04T12:06:42Z",
"display_at": "2026-09-04T12:06:42Z",
"id": "01M1P50RKKGNYFRY2ZKYPZHVE0",
"incident_id": "01M1P50RKKVBA267RQCPAT8CCW",
"status": "investigating",
"updated_at": "2026-09-04T12:06:42Z"
}
],
"name": "Delayed Deliveries for Microsoft Email Addresses (Outlook / Hotmail)",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-09-14T07:20:41Z",
"status": "resolved",
"updated_at": "2026-09-14T07:20:41Z"
},
{
"created_at": "2026-08-24T09:41:36Z",
"id": "01M0SJB5CFKGPASKRA5DBY8N4G",
"impact": "minor",
"incident_updates": [
{
"body": "This incident is using manually managed sub-pages. [incident.io](http://incident.io) will not automatically infer sub-pages for this incident. Removing any sub-page from the list will unpublish the incident from that page.",
"created_at": "2026-09-01T09:44:47Z",
"display_at": "2026-09-01T09:44:47Z",
"id": "01M1E5PQX4ETFV0SW6AFDE5VR0",
"incident_id": "01M0SJB5CFKGPASKRA5DBY8N4G",
"status": "resolved",
"updated_at": "2026-09-01T09:44:47Z"
},
{
"body": "The issue showing Hertz cars has been resolved. You can now search for and book Hertz cars as normal. ",
"created_at": "2026-08-31T11:38:37Z",
"display_at": "2026-08-31T11:38:37Z",
"id": "01M1BSTFB3C46MZKAWN0GKVP9H",
"incident_id": "01M0SJB5CFKGPASKRA5DBY8N4G",
"status": "monitoring",
"updated_at": "2026-08-31T11:38:37Z"
},
{
"body": "The issue showing Hertz cars has been resolved. You can now search for and book Hertz cars as normal. If you still need help, please contact our Customer Care team.",
"created_at": "2026-08-24T09:41:36Z",
"display_at": "2026-08-24T09:41:00Z",
"id": "01M0SJB5CFA7HCRNRJ8KK67P5V",
"incident_id": "01M0SJB5CFKGPASKRA5DBY8N4G",
"status": "investigating",
"updated_at": "2026-08-31T11:35:26Z"
}
],
"name": "Issue Displaying Hertz Car Rentals",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-09-01T09:44:47Z",
"status": "resolved",
"updated_at": "2026-09-01T09:44:47Z"
},
{
"created_at": "2026-08-20T11:43:12Z",
"id": "01M0FFPYCR70V3BBZTXZFCY3PH",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting Eurowings flight searches and bookings has been fully resolved. All Eurowings flights are once again available and booking normally on our platform. We apologize for any inconvenience this may have caused and appreciate your patience while our team worked to fix this.",
"created_at": "2026-08-24T14:50:27Z",
"display_at": "2026-08-24T14:50:27Z",
"id": "01M0T40PN5BZM37FMT2S7CHMJC",
"incident_id": "01M0FFPYCR70V3BBZTXZFCY3PH",
"status": "resolved",
"updated_at": "2026-08-24T14:50:27Z"
},
{
"body": "There’s an issue showing some Eurowings flights right now. If you can't find the flights you're looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-08-20T11:43:12Z",
"display_at": "2026-08-20T11:43:12Z",
"id": "01M0FFPYCRGFAVDY2BNFPJFKZ6",
"incident_id": "01M0FFPYCR70V3BBZTXZFCY3PH",
"status": "investigating",
"updated_at": "2026-08-20T11:43:12Z"
}
],
"name": "Issue Displaying Eurowings Flight Availability",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-08-24T14:50:27Z",
"status": "resolved",
"updated_at": "2026-08-24T14:50:27Z"
},
{
"created_at": "2026-08-18T16:29:33Z",
"id": "01M0AV9V0SYW7W43VR07N6CZDN",
"impact": "major",
"incident_updates": [
{
"body": "The issue causing the iOS app to crash on launch has been fully resolved. Hotfix version 5.27.1 is now live in the App Store.\n\nIf you were affected by this issue, please update your app to version 5.27.1 directly from the App Store to restore normal functionality. Thank you for your patience while we resolved this.",
"created_at": "2026-08-19T15:22:46Z",
"display_at": "2026-08-19T15:22:46Z",
"id": "01M0D9W92G4KDYWFHHWJC897RE",
"incident_id": "01M0AV9V0SYW7W43VR07N6CZDN",
"status": "resolved",
"updated_at": "2026-08-19T15:22:46Z"
},
{
"body": "Apple has approved the iOS hotfix (v5.27.1), which resolves the app crash on launch, and it is now available in the App Store. A phased rollout is currently underway, and we are monitoring crash rates and update adoption closely. Affected users can manually update their app directly from the App Store to restore full functionality.",
"created_at": "2026-08-19T08:20:40Z",
"display_at": "2026-08-19T08:20:40Z",
"id": "01M0CHQCR20892ZD4WGN9H6BAG",
"incident_id": "01M0AV9V0SYW7W43VR07N6CZDN",
"status": "monitoring",
"updated_at": "2026-08-19T08:28:03Z"
},
{
"body": "We are currently investigating an issue where our iOS app (v5.27.0) crashes on launch for some users, particularly on the consent screen. This issue primarily impacts recent updates and new app installs from the App Store.\n\nOur team has identified the cause and submitted a fix to Apple for review. We expect the updated version to be available for download within 24 hours. We apologize for the inconvenience and will share another update once the fix is live in the App Store.",
"created_at": "2026-08-18T16:29:33Z",
"display_at": "2026-08-18T16:29:33Z",
"id": "01M0AV9V0SRW3MF19C88GXCHCF",
"incident_id": "01M0AV9V0SYW7W43VR07N6CZDN",
"status": "investigating",
"updated_at": "2026-08-18T16:29:33Z"
}
],
"name": "Investigating App Crash Issues on iOS",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-08-19T15:22:46Z",
"status": "resolved",
"updated_at": "2026-08-19T15:22:46Z"
},
{
"created_at": "2026-08-18T14:15:48Z",
"id": "01M0AKMY166JK80N7WYSQT31K3",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting hotel searches and trip detail pages has been fully resolved. All hotel search features and trip itineraries are now loading normally across the platform, and all impacted trip data has been restored. We have verified that all services are stable, and no further updates are required.\n\nThank you for your patience while our team resolved this issue.",
"created_at": "2026-08-19T08:39:26Z",
"display_at": "2026-08-19T08:39:26Z",
"id": "01M0CJSQP7P4FKM31RZ2AK16HP",
"incident_id": "01M0AKMY166JK80N7WYSQT31K3",
"status": "resolved",
"updated_at": "2026-08-19T08:39:26Z"
},
{
"body": "The core issue affecting hotel itineraries has been identified, and a fix is currently being deployed. No new bookings or trips are affected following our earlier system rollback. Our team is now applying a targeted fix to restore access for any previously impacted trip pages. We are monitoring the situation closely and will provide a final update once access is fully restored.",
"created_at": "2026-08-18T15:47:14Z",
"display_at": "2026-08-18T15:47:14Z",
"id": "01M0ARWBGARS12GSE2CAGD6HH8",
"incident_id": "01M0AKMY166JK80N7WYSQT31K3",
"status": "identified",
"updated_at": "2026-08-18T15:47:14Z"
},
{
"body": "We are currently fixing an issue where customers may see a blank page when viewing trips with hotels or experience errors searching for hotels. Trips with only flights or trains are working normally. Our team has identified the cause and is rolling back a recent update to restore full service. We apologize for the inconvenience and will share an update shortly.",
"created_at": "2026-08-18T14:40:01Z",
"display_at": "2026-08-18T14:40:01Z",
"id": "01M0AN18G9XPT2DGW365578B8V",
"incident_id": "01M0AKMY166JK80N7WYSQT31K3",
"status": "identified",
"updated_at": "2026-08-18T14:40:01Z"
},
{
"body": "We are currently working to fix an issue where some customers are seeing a blank page when trying to view trips that include hotel bookings. Trips that only contain flights or train bookings are loading normally. Our team has identified the cause and is actively working on a solution to restore full access to affected trip details. We apologize for the inconvenience and will update you here as soon as this is resolved.",
"created_at": "2026-08-18T14:15:48Z",
"display_at": "2026-08-18T14:15:48Z",
"id": "01M0AKMY160VZ3DDPY26REHYT9",
"incident_id": "01M0AKMY166JK80N7WYSQT31K3",
"status": "investigating",
"updated_at": "2026-08-18T14:15:48Z"
}
],
"name": "Investigating Issues Loading Hotel Trips",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-08-19T08:39:26Z",
"status": "resolved",
"updated_at": "2026-08-19T08:39:26Z"
},
{
"created_at": "2026-08-03T15:05:20Z",
"id": "01KZ42GV21Y7BBCKGV4ASTPN9R",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting Benerail train booking searches has been resolved. You can now search for and complete your train bookings as standard.",
"created_at": "2026-08-04T08:14:13Z",
"display_at": "2026-08-04T08:14:13Z",
"id": "01KZ5XCSSSQVVDHTXBRD94QM86",
"incident_id": "01KZ42GV21Y7BBCKGV4ASTPN9R",
"status": "resolved",
"updated_at": "2026-08-04T08:14:13Z"
},
{
"body": "There's an issue searching for Benerail train bookings right now. If you can't find the train booking you're looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-08-03T15:05:20Z",
"display_at": "2026-08-03T15:05:20Z",
"id": "01KZ42GV21N1SGFCSJ97H3TNVM",
"incident_id": "01KZ42GV21Y7BBCKGV4ASTPN9R",
"status": "identified",
"updated_at": "2026-08-03T15:05:20Z"
}
],
"name": "Issue searching for Benerail train bookings",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-08-04T08:14:13Z",
"status": "resolved",
"updated_at": "2026-08-04T08:14:13Z"
},
{
"created_at": "2026-07-16T09:40:24Z",
"id": "01KXN4RY3G2TB0K85ZYW5TCNP8",
"impact": "minor",
"incident_updates": [
{
"body": "The issue impacting flight bookings has now been **fully resolved**, and all systems are operating normally.\n\nThank you again for your patience! If you encounter any lingering issues, please reach out to our Customer Care team for assistance.",
"created_at": "2026-07-16T11:44:25Z",
"display_at": "2026-07-16T11:44:25Z",
"id": "01KXNBW0VYV9N31J00BYPW90NA",
"incident_id": "01KXN4RY3G2TB0K85ZYW5TCNP8",
"status": "resolved",
"updated_at": "2026-07-16T11:44:25Z"
},
{
"body": "The issue impacting flight bookings has now been **fully resolved**, and all systems are operating normally.\n\nThank you again for your patience! If you encounter any lingering issues, please reach out to our Customer Care team for assistance.",
"created_at": "2026-07-16T11:43:47Z",
"display_at": "2026-07-16T11:43:47Z",
"id": "01KXNBTW7HG46SBY5GXSPF7K7N",
"incident_id": "01KXN4RY3G2TB0K85ZYW5TCNP8",
"status": "monitoring",
"updated_at": "2026-07-16T11:43:47Z"
},
{
"body": "The issue impacting flight bookings has been mitigated, and we are actively monitoring our systems to ensure continued stability. If you still experience any difficulties booking your flight, please try again shortly or reach out to our Customer Care team for assistance. Thank you for your patience!",
"created_at": "2026-07-16T11:11:42Z",
"display_at": "2026-07-16T11:11:42Z",
"id": "01KXNA045QM32ZDJWGZNH8H82P",
"incident_id": "01KXN4RY3G2TB0K85ZYW5TCNP8",
"status": "monitoring",
"updated_at": "2026-07-16T11:11:42Z"
},
{
"body": "There’s an issue booking some flights right now. If you can't book the flight you're looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-07-16T09:40:24Z",
"display_at": "2026-07-16T09:40:24Z",
"id": "01KXN4RY3GTGT0C4R3MNNPSQ58",
"incident_id": "01KXN4RY3G2TB0K85ZYW5TCNP8",
"status": "identified",
"updated_at": "2026-07-16T09:48:03Z"
}
],
"name": "Increased Flight Booking Errors",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-07-16T11:44:25Z",
"status": "resolved",
"updated_at": "2026-07-16T11:44:25Z"
},
{
"created_at": "2026-07-13T08:54:36Z",
"id": "01KXDAYY5CVDDSE9BNK3NH1KC1",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting the availability of Eurowings flights has been resolved by our third-party service provider.\n\nYou should now be able to search for and book Eurowings flights as normal. If you continue to experience any issues, please contact our Customer Care team for assistance.",
"created_at": "2026-07-14T09:16:10Z",
"display_at": "2026-07-14T09:16:10Z",
"id": "01KXFYK46GQYRQMSPWX70AFEP7",
"incident_id": "01KXDAYY5CVDDSE9BNK3NH1KC1",
"status": "resolved",
"updated_at": "2026-07-14T09:16:10Z"
},
{
"body": "Eurowings flights are now available again following a fix applied by our third-party service provider.\n\nWe're continuing to monitor the service closely to ensure stability. If you continue to experience any issues searching for or booking Eurowings flights, please contact our Customer Care team for assistance.",
"created_at": "2026-07-14T07:28:28Z",
"display_at": "2026-07-14T07:28:28Z",
"id": "01KXFRDXF4KXMS6940VK88JGAP",
"incident_id": "01KXDAYY5CVDDSE9BNK3NH1KC1",
"status": "monitoring",
"updated_at": "2026-07-14T07:28:28Z"
},
{
"body": "We're continuing to experience an issue with our third-party service provider that is preventing Eurowings flight inventory from being displayed.\n\nEurowings flights are currently unavailable to search or book. If you need assistance, please contact our Customer Care team.\n\nWe're awaiting further updates from the service provider and will share more information as soon as they become available.",
"created_at": "2026-07-13T14:10:38Z",
"display_at": "2026-07-13T14:10:38Z",
"id": "01KXDX1K7RKW8SSQDH1MG2CQH3",
"incident_id": "01KXDAYY5CVDDSE9BNK3NH1KC1",
"status": "investigating",
"updated_at": "2026-07-13T14:10:38Z"
},
{
"body": "Due to an issue with our 3rd party service provider, there’s an issue showing some Eurowings flights right now. If you can't find the flights you're looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-07-13T08:54:37Z",
"display_at": "2026-07-13T08:54:36Z",
"id": "01KXDAYY5CV2NHT63CJ3G3XBP8",
"incident_id": "01KXDAYY5CVDDSE9BNK3NH1KC1",
"status": "investigating",
"updated_at": "2026-07-13T08:54:37Z"
}
],
"name": "Eurowings flights unavailable",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-07-14T09:16:10Z",
"status": "resolved",
"updated_at": "2026-07-14T09:16:10Z"
},
{
"created_at": "2026-06-23T09:07:53Z",
"id": "01KVSVRW5FPCR3CNEKFVXQJ5D0",
"impact": "major",
"incident_updates": [
{
"body": "The issue with our trains service provider has now been resolved.\n\nWe have re-enabled connectivity with our usual trains provider, and booking functionality for Amtrak and UK rail services is operating normally.\n\nIf you continue to experience any issues completing a booking, please contact our Customer Care team for assistance.",
"created_at": "2026-06-23T16:01:34Z",
"display_at": "2026-06-23T16:01:34Z",
"id": "01KVTKEBCDVCRNP757GD0RR3B5",
"incident_id": "01KVSVRW5FPCR3CNEKFVXQJ5D0",
"status": "resolved",
"updated_at": "2026-06-23T16:01:34Z"
},
{
"body": "Booking functionality for Amtrak and UK rail services is currently operating normally via our alternate provider. We are actively monitoring service stability before switching back to our regular trains provider.\n\nIf you continue to experience any issues completing a booking, please contact our Customer Care team for assistance.",
"created_at": "2026-06-23T12:34:53Z",
"display_at": "2026-06-23T12:34:53Z",
"id": "01KVT7KWHX1EQV8KK6EK2VXYGB",
"incident_id": "01KVSVRW5FPCR3CNEKFVXQJ5D0",
"status": "monitoring",
"updated_at": "2026-06-23T12:34:53Z"
},
{
"body": "Due to an issue with our Trains provider, there's an issue affecting Amtrak and some UK rail bookings right now. If you're unable to complete your booking, please try again later or contact our Customer Care team for assistance.",
"created_at": "2026-06-23T09:07:53Z",
"display_at": "2026-06-23T09:07:53Z",
"id": "01KVSVRW5FFHH4HM07CXS2PPHX",
"incident_id": "01KVSVRW5FPCR3CNEKFVXQJ5D0",
"status": "identified",
"updated_at": "2026-06-23T09:07:53Z"
}
],
"name": "Amtrak and UK rail bookings",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-06-23T16:01:34Z",
"status": "resolved",
"updated_at": "2026-06-23T16:01:34Z"
},
{
"created_at": "2026-06-22T16:51:01Z",
"id": "01KVR3W5YBS3ZWZCTYYPMB8711",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting some UK rail bookings and changes has now been resolved.\n\nOur third-party service provider has resolved their issue, and we have re-enabled our connection to our usual trains provider.\n\nCustomers should now be able to complete new UK rail bookings and make changes to existing UK rail bookings as expected.",
"created_at": "2026-06-23T08:24:39Z",
"display_at": "2026-06-23T08:24:39Z",
"id": "01KVSS9PJ9VM4EPMF9E5NGVKA8",
"incident_id": "01KVR3W5YBS3ZWZCTYYPMB8711",
"status": "resolved",
"updated_at": "2026-06-23T08:24:39Z"
},
{
"body": "\nSince 17:00 CEST on Monday 22 June, some customers may have experienced issues completing new UK rail bookings or making changes to existing UK rail bookings. This is due to an issue with our 3rd party service provider.\nTo mitigate this issue, we have rerouted booking traffic through an alternate supplier, which has restored booking functionality.\nWe will continue to monitor the situation and provide further updates when they become available.",
"created_at": "2026-06-22T16:52:23Z",
"display_at": "2026-06-22T16:52:23Z",
"id": "01KVR3YNHT3HWQ7B1MHXPAKSEK",
"incident_id": "01KVR3W5YBS3ZWZCTYYPMB8711",
"status": "monitoring",
"updated_at": "2026-06-22T16:52:23Z"
},
{
"body": "Since 17:00 CEST on Monday 22 June, some customers may have experienced issues completing new UK rail bookings or making changes to existing UK rail bookings. This is due to an issue with our 3rd party service provider.\nTo mitigate this issue, we have rerouted booking traffic through an alternate supplier, which has restored booking functionality.\nWe will continue to monitor the situation and provide further updates when they become available.",
"created_at": "2026-06-22T16:51:01Z",
"display_at": "2026-06-22T15:00:00Z",
"id": "01KVR3W5YBDYB4W1B3ZVYGPVAB",
"incident_id": "01KVR3W5YBS3ZWZCTYYPMB8711",
"status": "identified",
"updated_at": "2026-06-22T16:51:38Z"
}
],
"name": "UK Rail Booking Service Disruption",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-06-23T08:24:39Z",
"status": "resolved",
"updated_at": "2026-06-23T08:24:39Z"
},
{
"created_at": "2026-06-17T06:08:03Z",
"id": "01KVA338NYWQHCPT9GTH3KCAAK",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting some UK train bookings has now been resolved by our train supplier.\n\nCustomers should once again be able to search, view journey details, and complete bookings for UK train services as normal.\n\nWe will continue to monitor the service closely, to ensure the UK trains booking service remains operating as expected.",
"created_at": "2026-06-17T07:41:53Z",
"display_at": "2026-06-17T07:41:53Z",
"id": "01KVA8F2FTPXN0EWN7TA0JJWY4",
"incident_id": "01KVA338NYWQHCPT9GTH3KCAAK",
"status": "resolved",
"updated_at": "2026-06-17T07:41:53Z"
},
{
"body": "We're currently experiencing an issue affecting some UK train bookings due to a problem with one of our train suppliers.\n\nCustomers can still search for and view available train services, but may encounter errors when attempting to view journey details or complete a booking.\n\nIf you're unable to book the train you're looking for, please try again later or contact our Customer Care team for assistance.\n\nWe're actively monitoring the issue with the affected supplier and will share further updates as they become available.",
"created_at": "2026-06-17T07:12:10Z",
"display_at": "2026-06-17T07:12:10Z",
"id": "01KVA6RNDRPV58XHEM5DW9WYYQ",
"incident_id": "01KVA338NYWQHCPT9GTH3KCAAK",
"status": "identified",
"updated_at": "2026-06-17T07:12:10Z"
},
{
"body": "There's an issue booking some trains in the UK right now. If you can't book the train you're looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-06-17T06:08:03Z",
"display_at": "2026-06-17T06:08:03Z",
"id": "01KVA338NY2Q42S4BC36YCHCJ4",
"incident_id": "01KVA338NYWQHCPT9GTH3KCAAK",
"status": "identified",
"updated_at": "2026-06-17T06:08:03Z"
}
],
"name": "Issue booking Trains in the UK",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-06-17T07:41:53Z",
"status": "resolved",
"updated_at": "2026-06-17T07:41:53Z"
},
{
"created_at": "2026-06-03T11:42:19Z",
"id": "01KT6MN927K6JH8R0D8G13B8ME",
"impact": "minor",
"incident_updates": [
{
"body": "We have successfully resolved the technical issue that was preventing some Sixt cars from displaying. Search functionality is fully restored. If you still experience any issues, please refresh your page or reach out to our Customer Care team.",
"created_at": "2026-06-04T09:09:23Z",
"display_at": "2026-06-04T09:09:23Z",
"id": "01KT8Y9YQZV4JCPWZFMM8Z152A",
"incident_id": "01KT6MN927K6JH8R0D8G13B8ME",
"status": "resolved",
"updated_at": "2026-06-04T09:09:23Z"
},
{
"body": "There’s an issue showing some Sixt cars right now. If you can't find the car you're looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-06-03T11:42:19Z",
"display_at": "2026-06-03T11:42:19Z",
"id": "01KT6MN927D01ZW63JW720F9AN",
"incident_id": "01KT6MN927K6JH8R0D8G13B8ME",
"status": "investigating",
"updated_at": "2026-06-03T11:42:19Z"
}
],
"name": "Reduced inventory for Sixt provider",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-06-04T09:09:23Z",
"status": "resolved",
"updated_at": "2026-06-04T09:09:23Z"
},
{
"created_at": "2026-05-19T11:38:53Z",
"id": "01KS00G71TQG0HBDF0DM41GPCS",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting Renfe train services has now been resolved by the third-party service provider. Renfe train searches and bookings are fully available again.",
"created_at": "2026-05-19T14:46:18Z",
"display_at": "2026-05-19T14:46:18Z",
"id": "01KS0B7BTV0CG6F5A3S4SX96GQ",
"incident_id": "01KS00G71TQG0HBDF0DM41GPCS",
"status": "resolved",
"updated_at": "2026-05-19T14:46:18Z"
},
{
"body": "There’s an issue showing some Renfe trains right now. If you can't find the train you're looking for, please try again later.",
"created_at": "2026-05-19T12:24:58Z",
"display_at": "2026-05-19T12:24:58Z",
"id": "01KS034JHT3TNARPR386103X2Y",
"incident_id": "01KS00G71TQG0HBDF0DM41GPCS",
"status": "identified",
"updated_at": "2026-05-19T12:24:58Z"
},
{
"body": "There’s an issue showing some Renfe trains right now. If you can't find the train you're looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-05-19T11:38:53Z",
"display_at": "2026-05-19T11:38:53Z",
"id": "01KS00G71TSSP5MN6VFR87T0K0",
"incident_id": "01KS00G71TQG0HBDF0DM41GPCS",
"status": "identified",
"updated_at": "2026-05-19T11:38:53Z"
}
],
"name": "Issue booking Renfe trains",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-05-19T14:46:18Z",
"status": "resolved",
"updated_at": "2026-05-19T14:46:18Z"
},
{
"created_at": "2026-05-15T11:10:14Z",
"id": "01KRNN8WD99XXEEZRR1S1P4JX0",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting the display of easyJet flights has been resolved. You should now be able to search for and book easyJet flights as usual.\n\nIf you are still unable to find the flights you are looking for, please refresh your browser or reach out to our Customer Care team for help. Thank you for your patience.",
"created_at": "2026-05-15T12:08:39Z",
"display_at": "2026-05-15T12:08:39Z",
"id": "01KRNRKTSN62DMJNMCGCQ1P8N2",
"incident_id": "01KRNN8WD99XXEEZRR1S1P4JX0",
"status": "resolved",
"updated_at": "2026-05-15T12:08:39Z"
},
{
"body": "There’s an issue showing some Easyjet flights right now. If you can’t find the flights you’re looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-05-15T11:10:14Z",
"display_at": "2026-05-15T11:10:14Z",
"id": "01KRNN8WD94A2BYK88A2RTJ531",
"incident_id": "01KRNN8WD99XXEEZRR1S1P4JX0",
"status": "investigating",
"updated_at": "2026-05-15T11:10:14Z"
}
],
"name": "Easyjet reduced inventory issue",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-05-15T12:08:39Z",
"status": "resolved",
"updated_at": "2026-05-15T12:08:39Z"
},
{
"created_at": "2026-05-12T11:22:46Z",
"id": "01KRDYSNPZZ4MGYXF2DH1VRVR8",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting the visibility of Vueling flights has been resolved. All flights should now be appearing correctly in your search results.\n\nIf you still encounter any issues finding your preferred flight, please refresh your search or reach out to our Customer Care team for assistance. Thank you for your patience.",
"created_at": "2026-05-12T13:19:00Z",
"display_at": "2026-05-12T13:19:00Z",
"id": "01KRE5EG3W4NBJZYQ48QC9QWCN",
"incident_id": "01KRDYSNPZZ4MGYXF2DH1VRVR8",
"status": "resolved",
"updated_at": "2026-05-12T13:19:00Z"
},
{
"body": "There’s an issue showing some Vueling flights right now. If you can't find the flight you're looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-05-12T11:22:46Z",
"display_at": "2026-05-12T11:22:46Z",
"id": "01KRDYSNPZM85F0CATRAC98A3N",
"incident_id": "01KRDYSNPZZ4MGYXF2DH1VRVR8",
"status": "investigating",
"updated_at": "2026-05-12T11:22:46Z"
}
],
"name": "Vueling inventory unavailable",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-05-12T13:19:00Z",
"status": "resolved",
"updated_at": "2026-05-12T13:19:00Z"
},
{
"created_at": "2026-05-11T10:11:03Z",
"id": "01KRB89MA626B1QECE189W0HS2",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting some Renfe train availability has now been resolved by the third-party service provider. You should now be able to search and book Renfe trains as normal. If you continue to experience any issues, please contact our Customer Care team.",
"created_at": "2026-05-11T14:04:22Z",
"display_at": "2026-05-11T14:04:22Z",
"id": "01KRBNMTQZ7ST4TA4H95YYTZ9T",
"incident_id": "01KRB89MA626B1QECE189W0HS2",
"status": "resolved",
"updated_at": "2026-05-11T14:04:22Z"
},
{
"body": "There’s an issue showing some Renfe trains right now. If you can't find the train you're looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-05-11T10:11:03Z",
"display_at": "2026-05-11T10:11:03Z",
"id": "01KRB89MA6K2M0P3BM21BKHDD7",
"incident_id": "01KRB89MA626B1QECE189W0HS2",
"status": "identified",
"updated_at": "2026-05-11T10:11:03Z"
}
],
"name": "Renfe trains inventory unavailable ",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-05-11T14:04:22Z",
"status": "resolved",
"updated_at": "2026-05-11T14:04:22Z"
},
{
"created_at": "2026-05-04T14:05:17Z",
"id": "01KQSMXFWKQ87PQGH2ABGVVVRD",
"impact": "major",
"incident_updates": [
{
"body": "The issue with Trenitalia train search and booking has been resolved by the service provider. Search and booking for Trenitalia are now fully available.",
"created_at": "2026-05-05T14:05:03Z",
"display_at": "2026-05-05T14:05:03Z",
"id": "01KQW79SD3PR3X6T75WEY963MX",
"incident_id": "01KQSMXFWKQ87PQGH2ABGVVVRD",
"status": "resolved",
"updated_at": "2026-05-05T14:05:03Z"
},
{
"body": "The issue with Trenitalia train search and booking has been resolved by the service provider. Train search and booking should now be working as expected for Trenitalia trains. We will continue to monitor the service to ensure it remains stable.",
"created_at": "2026-05-05T13:04:44Z",
"display_at": "2026-05-05T13:04:44Z",
"id": "01KQW3VAJAY559GV1HJ2J5DNPJ",
"incident_id": "01KQSMXFWKQ87PQGH2ABGVVVRD",
"status": "monitoring",
"updated_at": "2026-05-05T13:04:44Z"
},
{
"body": "There’s an ongoing issue with Trenitalia train search and booking. If you’re unable to find or book the train you’re looking for, please try again later or contact our Customer Care team for assistance.",
"created_at": "2026-05-05T08:19:05Z",
"display_at": "2026-05-05T08:19:05Z",
"id": "01KQVKGA04JTGECA5FQYV2X2J6",
"incident_id": "01KQSMXFWKQ87PQGH2ABGVVVRD",
"status": "identified",
"updated_at": "2026-05-05T08:19:05Z"
},
{
"body": "There’s an issue with Trenitalia train search and booking right now. If you can’t find or book the train you’re looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-05-04T14:05:17Z",
"display_at": "2026-05-04T14:05:17Z",
"id": "01KQSMXFWK23CENZSEEXQKC6F8",
"incident_id": "01KQSMXFWKQ87PQGH2ABGVVVRD",
"status": "identified",
"updated_at": "2026-05-04T14:05:17Z"
}
],
"name": "Issue with Trenitalia train search and booking",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-05-05T14:05:03Z",
"status": "resolved",
"updated_at": "2026-05-05T14:05:03Z"
},
{
"created_at": "2026-04-29T15:20:19Z",
"id": "01KQCX792QH9ZN73J4VNMG49D2",
"impact": "minor",
"incident_updates": [
{
"body": "There was an issue affecting the display of some Sixt cars. This has now been resolved by the third-party service provider, and availability should be back to normal. If you continue to experience any issues, please contact our Customer Care team.",
"created_at": "2026-04-30T09:30:09Z",
"display_at": "2026-04-30T09:30:09Z",
"id": "01KQEVJT8527S2DXVD36AD183D",
"incident_id": "01KQCX792QH9ZN73J4VNMG49D2",
"status": "resolved",
"updated_at": "2026-04-30T09:30:09Z"
},
{
"body": "There’s an issue showing some Sixt cars right now. If you can't find the car you're looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-04-29T15:20:19Z",
"display_at": "2026-04-29T15:20:19Z",
"id": "01KQCX792QSF419RPK3EM4323Y",
"incident_id": "01KQCX792QH9ZN73J4VNMG49D2",
"status": "investigating",
"updated_at": "2026-04-29T15:20:19Z"
}
],
"name": "Sixt Rental Availability",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-04-30T09:30:09Z",
"status": "resolved",
"updated_at": "2026-04-30T09:30:09Z"
},
{
"created_at": "2026-04-29T10:44:31Z",
"id": "01KQCDE9CYVNSB9YYBFHVPWS0E",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting the visibility of flights for **Lufthansa, Vueling, Air France, and KLM** has been resolved. All flights should now be appearing correctly in search results.\nIf you still encounter any issues, please refresh your search or reach out to our Customer Care team for assistance.",
"created_at": "2026-04-29T15:53:26Z",
"display_at": "2026-04-29T15:53:26Z",
"id": "01KQCZ3Y2P5ZZRECV4V4E4RE4K",
"incident_id": "01KQCDE9CYVNSB9YYBFHVPWS0E",
"status": "resolved",
"updated_at": "2026-04-29T15:53:26Z"
},
{
"body": "There’s an issue showing some Lufthansa, Vueling, Air France and KLM flights right now. If you can’t find the flights you’re looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-04-29T12:48:30Z",
"display_at": "2026-04-29T12:48:30Z",
"id": "01KQCMHA71GXRNGRHCF3QTEPKS",
"incident_id": "01KQCDE9CYVNSB9YYBFHVPWS0E",
"status": "identified",
"updated_at": "2026-04-29T12:48:30Z"
},
{
"body": "Lufthansa flight availability is temporarily reduced at this time. If you can’t find the flights you’re looking for, please try again later or contact our Customer Care team.",
"created_at": "2026-04-29T10:44:31Z",
"display_at": "2026-04-29T10:44:31Z",
"id": "01KQCDE9CY7JMV7FANFQ25CRCB",
"incident_id": "01KQCDE9CYVNSB9YYBFHVPWS0E",
"status": "investigating",
"updated_at": "2026-04-29T10:44:31Z"
}
],
"name": "Lufthansa, Vueling, Air France and KLM flights inventory is unavailable",
"page_id": "01J532GBDAC732ERNV9VNT5YP8",
"resolved_at": "2026-04-29T15:53:26Z",
"status": "resolved",
"updated_at": "2026-04-29T15:53:26Z"
}
],
"page": {
"id": "01J532GBDAC732ERNV9VNT5YP8",
"name": "Perk",
"updated_at": "2026-09-30T09:03:05Z",
"url": "https://status.perk.com/"
}
}