Snapshot 25163
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-09-16T08:54:39Z",
"id": "01M2MPSQD23BVCPY4ZSYS5ZE6V",
"impact": "minor",
"incident_updates": [
{
"body": "Reprocessing of all affected transcriptions is complete, and we’ve confirmed that the impacted studies have been successfully restored and are processing as expected. The issue has been fully resolved.",
"created_at": "2026-09-18T08:37:24Z",
"display_at": "2026-09-18T08:37:24Z",
"id": "01M2STKJHBVT4ZAH29WJRWFA8G",
"incident_id": "01M2MPSQD23BVCPY4ZSYS5ZE6V",
"status": "resolved",
"updated_at": "2026-09-18T08:37:24Z"
},
{
"body": "We’re continuing to reprocess the transcriptions affected by the incident and closely monitoring the impacted studies to ensure everything is being restored and processed as expected.\n\nWe’ll share another update as soon as we have further information.",
"created_at": "2026-09-16T11:58:38Z",
"display_at": "2026-09-16T11:58:38Z",
"id": "01M2N1AKJM9MQ3782EBV8M8G82",
"incident_id": "01M2MPSQD23BVCPY4ZSYS5ZE6V",
"status": "monitoring",
"updated_at": "2026-09-16T11:58:38Z"
},
{
"body": "The issue affecting new transcriptions has been resolved. We’re currently reprocessing the transcriptions that were affected during the incident and closely monitoring the impacted studies to ensure everything is restored and processing normally.\nWe’ll provide another update as soon as we have more information.",
"created_at": "2026-09-16T09:17:56Z",
"display_at": "2026-09-16T09:17:56Z",
"id": "01M2MR4BQFWE4A1BNTMABZF9VW",
"incident_id": "01M2MPSQD23BVCPY4ZSYS5ZE6V",
"status": "monitoring",
"updated_at": "2026-09-16T09:17:56Z"
},
{
"body": "We’re currently investigating an issue preventing new transcriptions from becoming available. Our team is actively working to identify the cause and restore transcription processing.\nWe’ll provide another update as soon as we have more information.",
"created_at": "2026-09-16T08:54:39Z",
"display_at": "2026-09-16T08:54:39Z",
"id": "01M2MPSQD2TGE96FYVK26W2QM0",
"incident_id": "01M2MPSQD23BVCPY4ZSYS5ZE6V",
"status": "investigating",
"updated_at": "2026-09-16T08:54:39Z"
}
],
"name": "The issue affecting new transcriptions has been resolved.",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-09-18T08:37:24Z",
"status": "resolved",
"updated_at": "2026-09-18T08:37:24Z"
},
{
"created_at": "2026-09-16T10:06:07Z",
"id": "01M2MTWJP1KJX9TCYCRJJWCHC4",
"impact": "major",
"incident_updates": [
{
"body": "Prolific has restored its service, and panel recruitment is now fully available again.\nWe have progressively restored traffic to 100% and closely monitored the system throughout the process. No errors have been observed, and Prolific panel requests are now operating normally.\n\nThank you for your patience and understanding while we worked to restore the service.",
"created_at": "2026-09-16T11:03:16Z",
"display_at": "2026-09-16T11:03:16Z",
"id": "01M2MY5847TAECFS7QVHQQDXH9",
"incident_id": "01M2MTWJP1KJX9TCYCRJJWCHC4",
"status": "resolved",
"updated_at": "2026-09-16T11:03:16Z"
},
{
"body": "Unmoderated study panel requests using Prolific are currently unavailable. Researchers are unable to create new Prolific panel orders, and recruitment for existing Prolific-backed studies may be paused while Prolific works to restore access to its site and API.\n\nWe’re monitoring the situation closely and will provide further updates as more information becomes available.",
"created_at": "2026-09-16T10:06:07Z",
"display_at": "2026-09-16T10:06:07Z",
"id": "01M2MTWJP1908B5PQS6YNTX6F3",
"incident_id": "01M2MTWJP1KJX9TCYCRJJWCHC4",
"status": "identified",
"updated_at": "2026-09-16T10:06:07Z"
}
],
"name": "Prolific panel recruitment is currently unavailable",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-09-16T11:03:16Z",
"status": "resolved",
"updated_at": "2026-09-16T11:03:16Z"
},
{
"created_at": "2026-09-02T00:19:56Z",
"id": "01M1FQS6RGTFKYNREQ2C0RYQT4",
"impact": "critical",
"incident_updates": [
{
"body": "We've resolved the incident, and unmoderated studies with Figma prototypes should now work normally. Apologies for the trouble caused.",
"created_at": "2026-09-02T01:05:50Z",
"display_at": "2026-09-02T01:05:50Z",
"id": "01M1FTD8B9S3KBMZGJPX7MNXRV",
"incident_id": "01M1FQS6RGTFKYNREQ2C0RYQT4",
"status": "resolved",
"updated_at": "2026-09-02T01:05:50Z"
},
{
"body": "We're currently investigating an issue where the Build mode and Live study links for unmoderated studies with Figma prototypes fail to load.",
"created_at": "2026-09-02T00:19:56Z",
"display_at": "2026-09-02T00:19:56Z",
"id": "01M1FQS6RGG76XT4D8E4R1DQKA",
"incident_id": "01M1FQS6RGTFKYNREQ2C0RYQT4",
"status": "investigating",
"updated_at": "2026-09-02T00:19:56Z"
}
],
"name": "Build mode and Live study links for unmoderated studies with Figma prototypes fail to load",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-09-02T01:05:50Z",
"status": "resolved",
"updated_at": "2026-09-02T01:05:50Z"
},
{
"created_at": "2026-08-27T02:31:57Z",
"id": "01M10GYKYBWKK6VJBV7NR0NPQK",
"impact": "none",
"incident_updates": [
{
"body": "We've resolved the issue, and you should now be able to duplicate unmoderated studies and create new studies from a template. Sorry for the trouble, and thank you for your patience.",
"created_at": "2026-08-27T03:16:41Z",
"display_at": "2026-08-27T03:16:41Z",
"id": "01M10KGH4GM834C3AD3D4K2WTE",
"incident_id": "01M10GYKYBWKK6VJBV7NR0NPQK",
"status": "resolved",
"updated_at": "2026-08-27T03:16:41Z"
},
{
"body": "We're currently investigating an issue where users can’t duplicate an existing unmoderated study or create a new unmoderated study from a template.",
"created_at": "2026-08-27T02:31:57Z",
"display_at": "2026-08-27T02:31:57Z",
"id": "01M10GYKYBQHT7TN8GC5DH26DN",
"incident_id": "01M10GYKYBWKK6VJBV7NR0NPQK",
"status": "investigating",
"updated_at": "2026-08-27T02:31:57Z"
}
],
"name": "Users can’t duplicate an existing unmoderated study or create a new unmoderated study from a template",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-08-27T03:16:41Z",
"status": "resolved",
"updated_at": "2026-08-27T03:16:41Z"
},
{
"created_at": "2026-08-25T16:24:27Z",
"id": "01M0WVSHB9R0TATYWNG5FXH394",
"impact": "minor",
"incident_updates": [
{
"body": "This issue is now resolved. Teammates' calendar connection status displays correctly again in the recruitment link creation flow, and live availability is being applied as expected.",
"created_at": "2026-08-25T16:56:33Z",
"display_at": "2026-08-25T16:56:33Z",
"id": "01M0WXMA6QBZ5CQVREXAAQ1MF1",
"incident_id": "01M0WVSHB9R0TATYWNG5FXH394",
"status": "resolved",
"updated_at": "2026-08-25T16:56:33Z"
},
{
"body": "We're investigating an issue where creating or editing a recruitment link in moderated studies, teammates' calendars may incorrectly show as \"not connected,\" which can affect the availability applied to that link. Already-published links and participant booking are not affected. We're working on a fix and will update here once resolved.",
"created_at": "2026-08-25T16:24:27Z",
"display_at": "2026-08-25T16:24:27Z",
"id": "01M0WVSHB9F5NXDH5T69BCHXH0",
"incident_id": "01M0WVSHB9R0TATYWNG5FXH394",
"status": "investigating",
"updated_at": "2026-08-25T16:24:27Z"
}
],
"name": "Calendar availability not showing when creating recruitment links",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-08-25T16:56:33Z",
"status": "resolved",
"updated_at": "2026-08-25T16:56:33Z"
},
{
"created_at": "2026-08-19T13:44:01Z",
"id": "01M0D47EKN9Q4HAR7D4E58298Y",
"impact": "none",
"incident_updates": [
{
"body": "Video streaming has been restored in moderated observer rooms.",
"created_at": "2026-08-19T17:49:15Z",
"display_at": "2026-08-19T17:49:15Z",
"id": "01M0DJ8FTBP79TN3KS8EYAZ2XP",
"incident_id": "01M0D47EKN9Q4HAR7D4E58298Y",
"status": "resolved",
"updated_at": "2026-08-19T17:49:15Z"
},
{
"body": "Video streaming in moderated observer rooms has been restored. We're continuing to monitor to ensure stability.",
"created_at": "2026-08-19T14:42:44Z",
"display_at": "2026-08-19T14:42:44Z",
"id": "01M0D7JYS4V2VXX9YQN33GQB3X",
"incident_id": "01M0D47EKN9Q4HAR7D4E58298Y",
"status": "monitoring",
"updated_at": "2026-08-19T14:42:44Z"
},
{
"body": "Our team is currently investigating an issue preventing video streaming in observer rooms of moderated interview sessions.",
"created_at": "2026-08-19T13:44:01Z",
"display_at": "2026-08-19T13:44:01Z",
"id": "01M0D47EKN05D80JKP3X4AWT42",
"incident_id": "01M0D47EKN9Q4HAR7D4E58298Y",
"status": "investigating",
"updated_at": "2026-08-19T13:44:01Z"
}
],
"name": "Video streams unresponsive in Observer Rooms",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-08-19T17:49:15Z",
"status": "resolved",
"updated_at": "2026-08-19T17:49:15Z"
},
{
"created_at": "2026-08-18T12:56:12Z",
"id": "01M0AF35KRMTX6CJWB2ZYRBE3D",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting AI Moderated studies has now been fully resolved. AI Moderated interactions and study links are functioning normally again, including studies with image stimuli.\n\nWe apologize for the disruption and appreciate your patience and understanding while we worked to resolve the issue.",
"created_at": "2026-08-18T14:28:38Z",
"display_at": "2026-08-18T14:28:38Z",
"id": "01M0AMCDS234Q55RTNNJHNVXCG",
"incident_id": "01M0AF35KRMTX6CJWB2ZYRBE3D",
"status": "resolved",
"updated_at": "2026-08-18T14:28:38Z"
},
{
"body": "Our Engineering Team is continuing to work toward restoring full functionality for AI Moderated studies as quickly as possible.\n\nWe’ve now identified the scope of the issue. The following areas are currently affected:\n\n• **AI Moderated interactions and study links**\n\n• **AI Moderated studies with image stimuli**\n\nWe’ll continue to provide updates as soon as more information becomes available.",
"created_at": "2026-08-18T13:24:44Z",
"display_at": "2026-08-18T13:24:44Z",
"id": "01M0AGQDQPQV2CT6AE24MBH70K",
"incident_id": "01M0AF35KRMTX6CJWB2ZYRBE3D",
"status": "identified",
"updated_at": "2026-08-18T13:24:44Z"
},
{
"body": "We’re currently experiencing an issue affecting AI Moderated studies. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.\n\nWe’re sorry for the disruption and appreciate your patience. We’ll share further updates as soon as we have more information.",
"created_at": "2026-08-18T12:56:12Z",
"display_at": "2026-08-18T12:56:12Z",
"id": "01M0AF35KRR2WS2QX37Z0T4X4V",
"incident_id": "01M0AF35KRMTX6CJWB2ZYRBE3D",
"status": "investigating",
"updated_at": "2026-08-18T12:56:12Z"
}
],
"name": "AI Moderated studies aren't functioning correctly",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-08-18T14:28:38Z",
"status": "resolved",
"updated_at": "2026-08-18T14:28:38Z"
},
{
"created_at": "2026-08-11T16:12:32Z",
"id": "01KZRSHMXE3QW4P7EVVB3XGX8K",
"impact": "major",
"incident_updates": [
{
"body": "This issue is now resolved. Goal-based prototype tests will now auto-complete consistently when participants reach the defined goal screen. Thank you for your patience while we worked towards a fix.",
"created_at": "2026-08-11T17:04:56Z",
"display_at": "2026-08-11T17:04:56Z",
"id": "01KZRWHK8D1012NMV2XQMX8K9D",
"incident_id": "01KZRSHMXE3QW4P7EVVB3XGX8K",
"status": "resolved",
"updated_at": "2026-08-11T17:04:56Z"
},
{
"body": "We're currently experiencing issues where 'goal-based' prototype tasks are not always successfully completing for participants when they reach the goal screen. Our team is investigating the issue now and we'll provide more updates as soon as possible.",
"created_at": "2026-08-11T16:12:32Z",
"display_at": "2026-08-11T16:12:32Z",
"id": "01KZRSHMXE7HBMV96WCHVCAWGC",
"incident_id": "01KZRSHMXE3QW4P7EVVB3XGX8K",
"status": "investigating",
"updated_at": "2026-08-11T16:12:32Z"
}
],
"name": "Prototype test 'goal-based' tasks are not consistently auto-completing",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-08-11T17:04:56Z",
"status": "resolved",
"updated_at": "2026-08-11T17:04:56Z"
},
{
"created_at": "2026-07-16T13:06:02Z",
"id": "01KXNGHFDN4WY7HGHEEC4KJ80G",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting AI Moderated conversations has been resolved.\n\nOur Engineering team identified the root cause and implemented a fix. AI Moderated conversations should now be starting normally.\n\nThank you for your patience while we worked to resolve this issue.",
"created_at": "2026-07-16T13:57:08Z",
"display_at": "2026-07-16T13:57:08Z",
"id": "01KXNKF17B2QB43QNDEK6DTB9P",
"incident_id": "01KXNGHFDN4WY7HGHEEC4KJ80G",
"status": "resolved",
"updated_at": "2026-07-16T13:57:08Z"
},
{
"body": "We are currently investigating an issue where some users may be unable to preview and start AI Moderated conversations.\n\nOur Engineering team is actively working to identify the root cause and restore full functionality. We will provide further updates as more information becomes available.",
"created_at": "2026-07-16T13:06:02Z",
"display_at": "2026-07-16T13:06:02Z",
"id": "01KXNGHFDN26Y20HP3J4FN0DF6",
"incident_id": "01KXNGHFDN4WY7HGHEEC4KJ80G",
"status": "investigating",
"updated_at": "2026-07-16T13:06:02Z"
}
],
"name": "AI Moderated conversations",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-07-16T13:57:08Z",
"status": "resolved",
"updated_at": "2026-07-16T13:57:08Z"
},
{
"created_at": "2026-06-17T18:43:46Z",
"id": "01KVBEB10BR3BG4HBR190K7EY6",
"impact": "minor",
"incident_updates": [
{
"body": "This issue is now resolved. Thank you for your patience while we worked towards a fix.",
"created_at": "2026-06-17T21:01:41Z",
"display_at": "2026-06-17T21:01:41Z",
"id": "01KVBP7J6CT5CZ53Z7B2VPTC22",
"incident_id": "01KVBEB10BR3BG4HBR190K7EY6",
"status": "resolved",
"updated_at": "2026-06-17T21:01:41Z"
},
{
"body": "We've implemented a fix for this issue. Transcripts on unmoderated studies should now generate as expected. We're continuing to monitor the fix.",
"created_at": "2026-06-17T20:03:06Z",
"display_at": "2026-06-17T20:03:05Z",
"id": "01KVBJW92X7X5QJ4ZC4NPN5S6M",
"incident_id": "01KVBEB10BR3BG4HBR190K7EY6",
"status": "monitoring",
"updated_at": "2026-06-17T20:03:06Z"
},
{
"body": "We're currently investigating an issue with delays in transcripts being generated on unmoderated study sessions that contain Clips audio. Our apologies for the disruption this caused. We'll continue to provide updates as soon as possible.",
"created_at": "2026-06-17T18:43:46Z",
"display_at": "2026-06-17T18:43:46Z",
"id": "01KVBEB10B53C66HB7S7P08WT6",
"incident_id": "01KVBEB10BR3BG4HBR190K7EY6",
"status": "investigating",
"updated_at": "2026-06-17T18:43:46Z"
}
],
"name": "Delays in transcript generation on unmoderated studies",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-06-17T21:01:41Z",
"status": "resolved",
"updated_at": "2026-06-17T21:01:41Z"
},
{
"created_at": "2026-06-05T16:47:00Z",
"id": "01KTCAWK3047SZBHV79ZRB2TDB",
"impact": "minor",
"incident_updates": [
{
"body": "This incident is now resolved, and all services are working as expected 🎉",
"created_at": "2026-06-05T18:32:41Z",
"display_at": "2026-06-05T18:32:41Z",
"id": "01KTCGY39EBNVVZJDWDVHPNJMP",
"incident_id": "01KTCAWK3047SZBHV79ZRB2TDB",
"status": "resolved",
"updated_at": "2026-06-05T18:32:41Z"
},
{
"body": "We are currently monitoring recovery from a brief period of increased error rates and latencies on the Maze app.",
"created_at": "2026-06-05T18:13:20Z",
"display_at": "2026-06-05T18:13:20Z",
"id": "01KTCFTNJH84GSZSP3E5SRMNTJ",
"incident_id": "01KTCAWK3047SZBHV79ZRB2TDB",
"status": "monitoring",
"updated_at": "2026-06-05T18:13:20Z"
},
{
"body": "We are currently investigating an issue causing longer than usual load times in the Maze app. Our Engineers are actively working to resolve this. We will provide updates as more information becomes available.",
"created_at": "2026-06-05T16:47:00Z",
"display_at": "2026-06-05T16:47:00Z",
"id": "01KTCAWK30ZCCA8GYQNRFGDAXY",
"incident_id": "01KTCAWK3047SZBHV79ZRB2TDB",
"status": "investigating",
"updated_at": "2026-06-05T16:47:00Z"
}
],
"name": "Maze app experiencing longer load times",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-06-05T18:32:41Z",
"status": "resolved",
"updated_at": "2026-06-05T18:32:41Z"
},
{
"created_at": "2026-06-04T10:55:37Z",
"id": "01KT94CFPBPQT7THFDMFQB4HA0",
"impact": "critical",
"incident_updates": [
{
"body": "This issue is now resolved. Clips and transcripts should now be loading as expected in results.",
"created_at": "2026-06-04T12:23:28Z",
"display_at": "2026-06-04T12:23:28Z",
"id": "01KT99DB1QJ4FTH59ZWP6H3WMF",
"incident_id": "01KT94CFPBPQT7THFDMFQB4HA0",
"status": "resolved",
"updated_at": "2026-06-04T12:23:28Z"
},
{
"body": "Clips and transcripts are currently not loading in results. Our team is actively working to fix this and we'll keep you updated as soon as we have more information. Thank you for your patience.",
"created_at": "2026-06-04T10:55:37Z",
"display_at": "2026-06-04T10:55:37Z",
"id": "01KT94CFPBCMZGHAYDKKF9M8EV",
"incident_id": "01KT94CFPBPQT7THFDMFQB4HA0",
"status": "investigating",
"updated_at": "2026-06-04T10:55:37Z"
}
],
"name": "Clips and transcripts aren't loading in results",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-06-04T12:23:28Z",
"status": "resolved",
"updated_at": "2026-06-04T12:23:28Z"
},
{
"created_at": "2026-05-12T20:19:44Z",
"id": "01KREXGWN929BYBJ2NG5YSW04Z",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has now been resolved, and prototypes should load as expected. We apologize for the disruption and appreciate your patience while we investigated the issue. ",
"created_at": "2026-05-13T22:24:52Z",
"display_at": "2026-05-13T22:24:52Z",
"id": "01KRHQ2Q8YHER2FW8TTQAJ6M91",
"incident_id": "01KREXGWN929BYBJ2NG5YSW04Z",
"status": "resolved",
"updated_at": "2026-05-13T22:24:52Z"
},
{
"body": "We continue to monitor an issue causing some Figma prototypes to fail to load in unmoderated studies in collaboration with the Figma team.\nAs a temporary workaround, affected testers or participants can sign out of Figma and retry the session. Prototypes should then load as expected.\nWe will continue to provide updates as more information becomes available.",
"created_at": "2026-05-13T10:29:39Z",
"display_at": "2026-05-13T10:29:39Z",
"id": "01KRGE53MFQ35NWGPBFY3MR32Y",
"incident_id": "01KREXGWN929BYBJ2NG5YSW04Z",
"status": "monitoring",
"updated_at": "2026-05-13T10:29:39Z"
},
{
"body": "Our team is actively investigating the issue alongside the Figma team.\nWe’ll keep you updated and share more information as soon as it becomes available.",
"created_at": "2026-05-13T08:59:41Z",
"display_at": "2026-05-13T08:59:41Z",
"id": "01KRG90CXWH2306H8FQECXE90X",
"incident_id": "01KREXGWN929BYBJ2NG5YSW04Z",
"status": "investigating",
"updated_at": "2026-05-13T08:59:41Z"
},
{
"body": "We are still investigating the issue with the Figma team and will share an update as soon as one is available.",
"created_at": "2026-05-13T02:13:56Z",
"display_at": "2026-05-13T02:13:56Z",
"id": "01KRFHSDSFAFAR4WTA2CEHX7WK",
"incident_id": "01KREXGWN929BYBJ2NG5YSW04Z",
"status": "identified",
"updated_at": "2026-05-13T02:13:56Z"
},
{
"body": "We are investigating an issue causing some Figma prototypes to fail to load in unmoderated studies.\n\nWhile we work to determine a root cause, we've identified that using a private browsing window or clearing local browsing data allows prototypes to load as a workaround.",
"created_at": "2026-05-12T20:19:44Z",
"display_at": "2026-05-12T20:19:44Z",
"id": "01KREXGWN980VZ8D1VKA0YY2EH",
"incident_id": "01KREXGWN929BYBJ2NG5YSW04Z",
"status": "identified",
"updated_at": "2026-05-12T20:19:44Z"
}
],
"name": "Some Figma prototypes fail to load in unmoderated studies",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-05-13T22:24:52Z",
"status": "resolved",
"updated_at": "2026-05-13T22:24:52Z"
},
{
"created_at": "2026-04-22T15:28:41Z",
"id": "01KPTWXJKK6V08PGGWNA67D57X",
"impact": "major",
"incident_updates": [
{
"body": "The issue is now resolved. Observers should be able to join and access moderated interview studies as expected.",
"created_at": "2026-04-22T16:48:04Z",
"display_at": "2026-04-22T16:48:04Z",
"id": "01KPV1EY37JYEPN5HSSZH3803N",
"incident_id": "01KPTWXJKK6V08PGGWNA67D57X",
"status": "resolved",
"updated_at": "2026-04-22T16:48:04Z"
},
{
"body": "We've implemented a fix and observers should now be able to join moderated interview studies as expected. We'll continue to the monitor the issue.",
"created_at": "2026-04-22T16:10:39Z",
"display_at": "2026-04-22T16:10:39Z",
"id": "01KPTZADCJS5VPZ04R61M9VEE0",
"incident_id": "01KPTWXJKK6V08PGGWNA67D57X",
"status": "monitoring",
"updated_at": "2026-04-22T16:10:39Z"
},
{
"body": "We're currently experiencing issues with observers unable to join moderated interview studies. Observers are met with a loading screen and the video stream does not start. We'll provide more updates as soon as possible.",
"created_at": "2026-04-22T15:28:41Z",
"display_at": "2026-04-22T15:28:41Z",
"id": "01KPTWXJKKEEY4Y3H6MVRF7H4R",
"incident_id": "01KPTWXJKK6V08PGGWNA67D57X",
"status": "investigating",
"updated_at": "2026-04-22T15:28:41Z"
}
],
"name": "Observers are unable to join moderated studies",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-04-22T16:48:04Z",
"status": "resolved",
"updated_at": "2026-04-22T16:48:04Z"
},
{
"created_at": "2026-04-20T17:58:50Z",
"id": "01KPP0Q2P94FZZK3BKQ44Z00XM",
"impact": "critical",
"incident_updates": [
{
"body": "We've now implemented a fix. Moderated and AI Moderated studies are now accessible and can be created as expected.",
"created_at": "2026-04-20T18:28:22Z",
"display_at": "2026-04-20T18:28:22Z",
"id": "01KPP2D4HS4NH35ZJ886KCTKV7",
"incident_id": "01KPP0Q2P94FZZK3BKQ44Z00XM",
"status": "resolved",
"updated_at": "2026-04-20T18:28:22Z"
},
{
"body": "We've identified the source of the issue and working towards a fix. We'll continue to provide updates as soon as possible.",
"created_at": "2026-04-20T18:25:31Z",
"display_at": "2026-04-20T18:25:31Z",
"id": "01KPP27XQSNFTFW8XV6WZ7D9AS",
"incident_id": "01KPP0Q2P94FZZK3BKQ44Z00XM",
"status": "identified",
"updated_at": "2026-04-20T18:25:31Z"
},
{
"body": "We're currently experiencing issues with Moderated and AI Moderated studies being unavailable in the platform. Additionally, new studies of these types cannot be created. We are investigating the issue to determine the root cause.",
"created_at": "2026-04-20T17:58:50Z",
"display_at": "2026-04-20T17:58:50Z",
"id": "01KPP0Q2P9X8NMXPXQ8G0E5AD7",
"incident_id": "01KPP0Q2P94FZZK3BKQ44Z00XM",
"status": "investigating",
"updated_at": "2026-04-20T17:58:50Z"
}
],
"name": "Moderated and AI Moderated study types cannot be accessed or created",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-04-20T18:28:22Z",
"status": "resolved",
"updated_at": "2026-04-20T18:28:22Z"
},
{
"created_at": "2026-04-09T18:07:41Z",
"id": "01KNSPVC3WNCH2NB7W8SG8Q1P1",
"impact": "critical",
"incident_updates": [
{
"body": "The issue affecting recruiting for Respondent panel orders has been fully resolved. Recruiting services are now operating as expected. We will continue to monitor the system to ensure stability.\n\nThank you for your patience while we worked to resolve this issue.",
"created_at": "2026-04-10T05:56:23Z",
"display_at": "2026-04-10T05:56:23Z",
"id": "01KNTZD1FXJ6YC2VHWKS4MRY9T",
"incident_id": "01KNSPVC3WNCH2NB7W8SG8Q1P1",
"status": "resolved",
"updated_at": "2026-04-10T05:56:23Z"
},
{
"body": "The Respondent team has identified the root cause and is currently working towards a fix. We'll provide more updates as soon as we can. This issue continues to impact the ability to create new orders in moderated studies, retrieve screener data, or invite participants for interviews on the Respondent platform. Our apologies for the disruption this has caused.",
"created_at": "2026-04-09T20:35:43Z",
"display_at": "2026-04-09T20:35:43Z",
"id": "01KNSZAD95QX3CXVDWYCK3WJEP",
"incident_id": "01KNSPVC3WNCH2NB7W8SG8Q1P1",
"status": "identified",
"updated_at": "2026-04-09T20:35:43Z"
},
{
"body": "Recruiting is unavailable for panel orders via Respondent due to a recent outage\n\nActive studies recruiting via Respondent (unmoderated premium recruitment orders and standard recruitment in moderated studies) are currently paused.\n\nStandard recruitment for moderated panel orders is temporarily unavailable.",
"created_at": "2026-04-09T18:07:41Z",
"display_at": "2026-04-09T18:07:41Z",
"id": "01KNSPVC3WQ3FBEGX6MYG9EXK8",
"incident_id": "01KNSPVC3WNCH2NB7W8SG8Q1P1",
"status": "identified",
"updated_at": "2026-04-09T18:07:41Z"
}
],
"name": "Recruiting unavailable for Respondent panel orders",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-04-10T05:56:23Z",
"status": "resolved",
"updated_at": "2026-04-10T05:56:23Z"
},
{
"created_at": "2026-04-09T11:23:05Z",
"id": "01KNRZPGP7BW0BE4KCX4H4Z54Y",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been resolved. We have restored full functionality and are continuing to monitor the system.\nWe appreciate your patience while we worked on this.",
"created_at": "2026-04-09T11:49:12Z",
"display_at": "2026-04-09T11:49:12Z",
"id": "01KNS16ARB51M07TQXAR24SSSB",
"incident_id": "01KNRZPGP7BW0BE4KCX4H4Z54Y",
"status": "resolved",
"updated_at": "2026-04-09T11:49:12Z"
},
{
"body": "We are currently investigating an issue where the in-app prompt is not appearing on customer websites as expected. Our engineering team is actively working to identify the root cause and implement a fix.\nWe will provide an update as soon as more information is available. Thank you for your patience!",
"created_at": "2026-04-09T11:23:05Z",
"display_at": "2026-04-09T11:23:05Z",
"id": "01KNRZPGP7J9S3DCNF48BW43HB",
"incident_id": "01KNRZPGP7BW0BE4KCX4H4Z54Y",
"status": "investigating",
"updated_at": "2026-04-09T11:23:05Z"
}
],
"name": "In-app prompt will not show on our customers website",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-04-09T11:49:12Z",
"status": "resolved",
"updated_at": "2026-04-09T11:49:12Z"
},
{
"created_at": "2026-04-08T11:30:08Z",
"id": "01KNPDPPY7H3HX5294255Y18NJ",
"impact": "minor",
"incident_updates": [
{
"body": "The issue where Clips failed to load and displayed the error message “Unable to load video” has been resolved by our Engineering Team.\n\nWe sincerely appreciate your patience and understanding while we addressed this matter.",
"created_at": "2026-04-08T12:15:51Z",
"display_at": "2026-04-08T12:15:51Z",
"id": "01KNPGADZBM2NKKWS3CA3X2V43",
"incident_id": "01KNPDPPY7H3HX5294255Y18NJ",
"status": "resolved",
"updated_at": "2026-04-08T12:15:51Z"
},
{
"body": "Clips are currently failing to load, displaying the error message “Unable to load video” instead of playing as expected. The issue is impacting multiple mazes, and our Engineering team is actively investigating.\nWe’re working to identify the root cause and restore normal playback as quickly as possible.",
"created_at": "2026-04-08T11:30:08Z",
"display_at": "2026-04-08T11:30:08Z",
"id": "01KNPDPPY7CCKK00CXFH6J0FEJ",
"incident_id": "01KNPDPPY7H3HX5294255Y18NJ",
"status": "investigating",
"updated_at": "2026-04-08T11:30:08Z"
}
],
"name": "Clips are failing to load",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-04-08T12:15:51Z",
"status": "resolved",
"updated_at": "2026-04-08T12:15:51Z"
},
{
"created_at": "2026-03-18T17:38:02Z",
"id": "01KM10D91E2WESA2B3C1P3RSBJ",
"impact": "major",
"incident_updates": [
{
"body": "The backlog of Clips recordings have been processed and the system is operating normally",
"created_at": "2026-03-18T20:49:47Z",
"display_at": "2026-03-18T20:49:47Z",
"id": "01KM1BCCDHRK627WMHSZA0Y30R",
"incident_id": "01KM10D91E2WESA2B3C1P3RSBJ",
"status": "resolved",
"updated_at": "2026-03-18T20:49:47Z"
},
{
"body": "We've implemented a fix and Clips recordings should begin to process and appear in results as expected. We're monitoring the processing of the recordings and will provide another update once it's fully resolved.",
"created_at": "2026-03-18T20:04:48Z",
"display_at": "2026-03-18T20:04:48Z",
"id": "01KM18T0DF1VYS78FTG7A3QRET",
"incident_id": "01KM10D91E2WESA2B3C1P3RSBJ",
"status": "monitoring",
"updated_at": "2026-03-18T20:04:48Z"
},
{
"body": "We've identified the root cause of the issue and are working towards a fix. Thank you for your continued patience.",
"created_at": "2026-03-18T18:23:43Z",
"display_at": "2026-03-18T18:23:43Z",
"id": "01KM130X2N93ST3EYWZGPGVN5Z",
"incident_id": "01KM10D91E2WESA2B3C1P3RSBJ",
"status": "identified",
"updated_at": "2026-03-18T18:23:43Z"
},
{
"body": "We're currently experiencing issues with Clips recordings not displaying in results. Our team is investigating to determine the root cause. Our apologies for the disruption this has caused.",
"created_at": "2026-03-18T17:38:02Z",
"display_at": "2026-03-18T17:38:02Z",
"id": "01KM10D91E79ECRSPFDT4A5SRJ",
"incident_id": "01KM10D91E2WESA2B3C1P3RSBJ",
"status": "investigating",
"updated_at": "2026-03-18T17:38:02Z"
}
],
"name": "Clip recordings are not displaying in results",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-03-18T20:49:47Z",
"status": "resolved",
"updated_at": "2026-03-18T20:49:47Z"
},
{
"created_at": "2026-03-09T03:18:12Z",
"id": "01KK89MCYTPGFDKVT1RPQEMDH3",
"impact": "critical",
"incident_updates": [
{
"body": "Issue has now been resolved. You should now be able to login with Google. Thank you for your patience",
"created_at": "2026-03-12T08:38:38Z",
"display_at": "2026-03-12T08:38:38Z",
"id": "01KKGK58W783QK618B8PTA34E2",
"incident_id": "01KK89MCYTPGFDKVT1RPQEMDH3",
"status": "resolved",
"updated_at": "2026-03-12T08:38:38Z"
},
{
"body": "We've released a fix, and Google Auth is now working again. We'll continue to monitor the status.",
"created_at": "2026-03-12T02:42:43Z",
"display_at": "2026-03-12T02:42:43Z",
"id": "01KKFYSJVTEENFFNHH215APH20",
"incident_id": "01KK89MCYTPGFDKVT1RPQEMDH3",
"status": "monitoring",
"updated_at": "2026-03-12T02:42:43Z"
},
{
"body": "Our team is continuing to investigate the problem with Google and we want to assure you that our team is actively reviewing it alongside them. This is a top priority for us, and we’re working closely with Google to identify the root cause and resolve it as quickly as possible. We truly appreciate your patience, and we’ll continue to share updates as soon as we have more information.",
"created_at": "2026-03-11T20:34:27Z",
"display_at": "2026-03-11T20:34:27Z",
"id": "01KKF9Q8SR1WMKNBMX1JZTTA6G",
"incident_id": "01KK89MCYTPGFDKVT1RPQEMDH3",
"status": "investigating",
"updated_at": "2026-03-11T20:34:27Z"
},
{
"body": "We are continuing to investigate this issue with Google. We will provide further updates as more information becomes available.",
"created_at": "2026-03-10T03:21:08Z",
"display_at": "2026-03-10T03:21:08Z",
"id": "01KKAW6FSERYNHEEKQZWMQ48NM",
"incident_id": "01KK89MCYTPGFDKVT1RPQEMDH3",
"status": "investigating",
"updated_at": "2026-03-10T03:21:08Z"
},
{
"body": "We're continuing to investigate this issue and exploring a fix for Google authentication. Thank you for your continued patience.",
"created_at": "2026-03-09T20:15:31Z",
"display_at": "2026-03-09T20:15:30Z",
"id": "01KKA3V4MFZE232116MDGKWJ2G",
"incident_id": "01KK89MCYTPGFDKVT1RPQEMDH3",
"status": "investigating",
"updated_at": "2026-03-09T20:15:31Z"
},
{
"body": "Our Engineering Team is continuing to investigate the issue affecting logins via Google authentication and is actively working on implementing a fix.\nWe apologize for the continued inconvenience and appreciate your patience while we work to resolve this issue.",
"created_at": "2026-03-09T15:29:15Z",
"display_at": "2026-03-09T15:29:15Z",
"id": "01KK9KEZFMMNVY8JC9WR85Z98D",
"incident_id": "01KK89MCYTPGFDKVT1RPQEMDH3",
"status": "investigating",
"updated_at": "2026-03-09T15:29:15Z"
},
{
"body": "We are continuing to investigate an issue affecting logins via Google authentication. Our Engineering Team is actively working on a fix.\n\nWe apologize for the inconvenience and appreciate your patience while we resolve this.",
"created_at": "2026-03-09T10:33:10Z",
"display_at": "2026-03-09T10:33:10Z",
"id": "01KK92GVF13QVBF5FY08BYB1T9",
"incident_id": "01KK89MCYTPGFDKVT1RPQEMDH3",
"status": "investigating",
"updated_at": "2026-03-09T10:33:10Z"
},
{
"body": "We're currently investigating an issue affecting logins via Google authentication.\nThank you for your patience while we work on a fix, and we apologize for any inconvenience this may cause.",
"created_at": "2026-03-09T08:47:09Z",
"display_at": "2026-03-09T08:47:09Z",
"id": "01KK8WEQJ9VPY86E3Q9QXYMC2T",
"incident_id": "01KK89MCYTPGFDKVT1RPQEMDH3",
"status": "investigating",
"updated_at": "2026-03-09T08:47:09Z"
},
{
"body": "We're currently investigating an issue where users can't log into their Maze accounts via Google Auth.",
"created_at": "2026-03-09T03:18:12Z",
"display_at": "2026-03-09T03:18:12Z",
"id": "01KK89MCYT8D21X97WBSJW0CMQ",
"incident_id": "01KK89MCYTPGFDKVT1RPQEMDH3",
"status": "investigating",
"updated_at": "2026-03-09T03:18:12Z"
}
],
"name": "Users can't log into their Maze accounts via Google Auth",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-03-12T08:38:38Z",
"status": "resolved",
"updated_at": "2026-03-12T18:19:42Z"
},
{
"created_at": "2026-02-23T19:45:18Z",
"id": "01KJ60HS274P5KXFZGH8XNYN4M",
"impact": "critical",
"incident_updates": [
{
"body": "This issue is now resolved. Panel orders can be submitted and created as expected.",
"created_at": "2026-02-23T21:37:46Z",
"display_at": "2026-02-23T21:37:46Z",
"id": "01KJ66ZPDA4YJS73B6RBJKGT6X",
"incident_id": "01KJ60HS274P5KXFZGH8XNYN4M",
"status": "resolved",
"updated_at": "2026-02-23T21:37:46Z"
},
{
"body": "A fix has been implemented and we are currently monitoring. Panel orders should now be processed successfully. Please re-submit any orders that might have failed during the incident.",
"created_at": "2026-02-23T21:15:59Z",
"display_at": "2026-02-23T21:15:59Z",
"id": "01KJ65QT0PFP09KARF172Y54S3",
"incident_id": "01KJ60HS274P5KXFZGH8XNYN4M",
"status": "monitoring",
"updated_at": "2026-02-23T21:15:59Z"
},
{
"body": "We're currently observing issues with panel orders not being created within our provider, Prolific. We are investigating the root cause. Thank you for your patience while we work towards a resolution.",
"created_at": "2026-02-23T19:45:18Z",
"display_at": "2026-02-23T19:45:18Z",
"id": "01KJ60HS27Y6VZERBPHSGGTZK1",
"incident_id": "01KJ60HS274P5KXFZGH8XNYN4M",
"status": "investigating",
"updated_at": "2026-02-23T19:45:18Z"
}
],
"name": "Issues placing participant panel orders",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-02-23T21:37:46Z",
"status": "resolved",
"updated_at": "2026-03-12T18:19:42Z"
},
{
"created_at": "2026-02-18T00:55:26Z",
"id": "01KHQ3XA8Y5XNTZBGESZN611R2",
"impact": "major",
"incident_updates": [
{
"body": "This issue is now resolved. Thank you for your patience while we worked towards a fix.",
"created_at": "2026-02-18T14:44:03Z",
"display_at": "2026-02-18T14:44:03Z",
"id": "01KHRKAJ69N5D1QGGX2NY0STGA",
"incident_id": "01KHQ3XA8Y5XNTZBGESZN611R2",
"status": "resolved",
"updated_at": "2026-02-18T14:44:03Z"
},
{
"body": "We've released a fix, and the test should now load correctly on Android browsers. ",
"created_at": "2026-02-18T03:04:28Z",
"display_at": "2026-02-18T03:04:28Z",
"id": "01KHQB9JTKYCDQPCQ8DT2KPH37",
"incident_id": "01KHQ3XA8Y5XNTZBGESZN611R2",
"status": "monitoring",
"updated_at": "2026-02-18T03:04:28Z"
},
{
"body": "We're currently investigating an issue where the 'Get started' button loads indefinitely on Android browsers when the unmoderated study contains a prototype block.",
"created_at": "2026-02-18T00:55:26Z",
"display_at": "2026-02-18T00:55:26Z",
"id": "01KHQ3XA8YN8MNQKCDB2SYCW7V",
"incident_id": "01KHQ3XA8Y5XNTZBGESZN611R2",
"status": "investigating",
"updated_at": "2026-02-18T00:55:26Z"
}
],
"name": "The 'Get started' button loads indefinitely on Android browsers when the unmoderated study contains a prototype block",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-02-18T14:44:03Z",
"status": "resolved",
"updated_at": "2026-03-12T18:19:42Z"
},
{
"created_at": "2026-02-12T15:06:10Z",
"id": "01KH966R6YPJ23FA8N0BYB17W6",
"impact": "none",
"incident_updates": [
{
"body": "Search in Maze should now be operational again. Thanks for your patience while we worked towards a fix.",
"created_at": "2026-02-12T16:27:59Z",
"display_at": "2026-02-12T16:27:59Z",
"id": "01KH9AWHVCY9GGKS39FR4SGPWR",
"incident_id": "01KH966R6YPJ23FA8N0BYB17W6",
"status": "resolved",
"updated_at": "2026-02-12T16:27:59Z"
},
{
"body": "Search in Maze is currently failing due to a provider outage. We are investigating the issue and working to determine a solution.",
"created_at": "2026-02-12T15:06:10Z",
"display_at": "2026-02-12T15:06:10Z",
"id": "01KH966R6YPD95R2E6F8AYG7P9",
"incident_id": "01KH966R6YPJ23FA8N0BYB17W6",
"status": "identified",
"updated_at": "2026-02-12T15:06:10Z"
}
],
"name": "Search failing due to provider outage",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-02-12T16:27:59Z",
"status": "resolved",
"updated_at": "2026-03-12T18:19:42Z"
},
{
"created_at": "2026-02-12T11:38:41Z",
"id": "01KH8TAV12P8CHTMH8QP6R75RT",
"impact": "none",
"incident_updates": [
{
"body": "The CDN configuration has been fixed and the system is fully operational",
"created_at": "2026-02-12T12:43:17Z",
"display_at": "2026-02-12T12:43:17Z",
"id": "01KH8Y147MV7HFRAEQCBJBV0WS",
"incident_id": "01KH8TAV12P8CHTMH8QP6R75RT",
"status": "resolved",
"updated_at": "2026-02-12T12:43:17Z"
},
{
"body": "A recent change to our content delivery network is causing assets (PDFs, images) to not load for testers.\n\nWe have identified the problem and are currently deploying a fix.",
"created_at": "2026-02-12T11:38:41Z",
"display_at": "2026-02-12T11:38:41Z",
"id": "01KH8TAV12ZMCXDRQEMJCBHY1V",
"incident_id": "01KH8TAV12P8CHTMH8QP6R75RT",
"status": "identified",
"updated_at": "2026-02-12T11:38:41Z"
}
],
"name": "PDFs and images not loading for testers",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-02-12T12:43:17Z",
"status": "resolved",
"updated_at": "2026-03-12T18:19:42Z"
},
{
"created_at": "2026-02-12T11:40:01Z",
"id": "01KH8TD9DP3PBER513B9S3JQQG",
"impact": "minor",
"incident_updates": [
{
"body": "The CDN configuration has been fixed and the system is fully operational",
"created_at": "2026-02-12T12:42:58Z",
"display_at": "2026-02-12T12:42:58Z",
"id": "01KH8Y0HAB3QCTY616AX0V8HHF",
"incident_id": "01KH8TD9DP3PBER513B9S3JQQG",
"status": "resolved",
"updated_at": "2026-02-12T12:42:58Z"
},
{
"body": "We’re currently experiencing an issue where the PDF file in the Legal block is not visible due to a “Failed to upload” error message. Our team is actively investigating the root cause and working on a fix.\nWe’ll provide an update as soon as the issue is resolved or we have more details to share.",
"created_at": "2026-02-12T11:40:01Z",
"display_at": "2026-02-12T11:40:01Z",
"id": "01KH8TD9DPMZRX5R6NCD63Z780",
"incident_id": "01KH8TD9DP3PBER513B9S3JQQG",
"status": "investigating",
"updated_at": "2026-02-12T11:40:01Z"
}
],
"name": "An error stating \"Failed to load\" appears when attempting to view the Legal block",
"page_id": "01HXRMEVMGN2DFKXH927VPQBK8",
"resolved_at": "2026-02-12T12:42:58Z",
"status": "resolved",
"updated_at": "2026-03-12T18:19:42Z"
}
],
"page": {
"id": "01HXRMEVMGN2DFKXH927VPQBK8",
"name": "Maze",
"updated_at": "2026-09-18T08:37:24Z",
"url": "https://status.maze.co/"
}
}