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bunny.net Trust Center We are deeply committed to protecting the information of our customers, partners, and employees by embedding security into every layer of our products, policies, and operations right from the very beginning. Resources & Reports Resources ISMS Public Policy How we manage security to keep your data and our services protected. ISO 27001 Certificate Independent verification that we meet an international standard for managing information security. Privacy & Data Policy What personal data we collect, why we need it, and how we use and protect it. GDPR Policy How we protect your personal data and respect your rights under EU privacy rules. Data Processing Agreement Our contractual commitments to protect the personal data we process on your behalf. Acceptable Use Policy The rules for using bunny responsibly to keep our services safe for everyone. Compliance ISO 27001 NIS 2 GDPR Subprocessors ZenDesk We use ZenDesk to provide customer support to our users. In the course of providing this service, ZenDesk may collect personal data such as names and email addresses of our users. In some cases, users may also choose to provide additional information, including customer logs, as part of their support request. Data location: Europe Slack We use Slack to provide customer support to our users. In the course of providing this service, Slack may collect personal data such as names and email addresses of our users. In some cases, users may also choose to provide additional information, including customer logs, as part of their support request. Data location: United States Google Workspace We use Google Workspace for email communication, we may collect and store personal data such as name and email address. Additionally, if a user sends customer data through our email system, this data may also be collected and stored. Data location: Europe MailChannels We use MailChannels as a service to enable you to send emails to your clients. This will collect their name, email address and email content. All of this will be passed through to MailChannels to deliever these emails to your users. Data location: United States OpenAI We use OpenAI to incorporate their text, audio, and media processing capabilities into our services. This includes processing data for features such as our support chatbot, video transcription (Stream), AI image generation, and automated content generation. All OpenAI-powered services are opt-in, and data is only processed when the relevant service is used. Zero Data Retention (ZDR) is enabled where supported. Data location: United States Atlassian We use Atlassian internal bug tracking, plus feature requests, account owners information is passed from ZenDesk to be able to report back to the user. If the customer has chosen to provide further information such as customer logs, this would also be included in Atlassian. Data location: Europe Monitoring Continuously monitored by Secureframe View all FAQs Where is customer data processed? Due to the distributed nature of the bunny.net platform, customer traffic may be processed by infrastructure located in regions selected by the customer. Customers requiring stricter regional controls can restrict traffic and storage to EU locations through the available EU routing and storage controls. Pull Zone logs are stored and processed in Germany and are anonymised by default. Can bunny.net be used for EU-only processing? Yes. Customers can configure their services to restrict traffic delivery and storage to EU locations through the available routing and storage controls. When these controls are enabled, customer traffic and stored content remain within the selected regions as configured by the customer. Do all subprocessors receive customer data? No. The listed subprocessors are only engaged when a customer elects to use the corresponding functionality or service. Customer data is not processed by a subprocessor unless the related feature or service has been enabled. Examples include support, AI-powered functionality, video transcribing, and other optional platform capabilities. Why are infrastructure and network providers not listed as subprocessors? bunny.net operates exclusively on dedicated infrastructure under its own control. Infrastructure and network providers do not process customer data on bunny.net's behalf and do not have access to bunny.net servers or customer data stored on those systems. For this reason, they are not classified as subprocessors under Article 28 GDPR. How are new subprocessors communicated? bunny.net maintains a public subprocessor list and notifies customers of changes in accordance with the DPA. As a matter of standard practice, bunny.net provides 30 days' advance notice before onboarding a new subprocessor, allowing customers sufficient time to review the change. No customer data is processed by the newly added subprocessor during this review period. How does bunny.net protect customer data? bunny.net maintains technical and organisational measures designed to protect customer data, including: ISO 27001 certified information security management Access controls and least-privilege principles Infrastructure monitoring Security patch management processes Logging and auditing controls Employee confidentiality obligations and security training Data minimisation and privacy-focused platform design Further details are available in our GDPR documentation and DPA. How do I view and sign a Data Processing Agreement (DPA)? You can review and sign bunny.net's Data Processing Agreement directly from your account dashboard. To access the DPA: Log in to your bunny.net account. Navigate to Account → GDPR, or visit: https://dash.bunny.net/account/dpa Review the agreement and sign it electronically. Once signed, the DPA becomes available within your account for future reference. If you require additional information regarding our GDPR compliance, subprocessors, or security practices, please refer to: https://bunny.net/gdpr/ Monitoring Confidentiality Disposal of Customer Data Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements. Retention of Customer Data Procedures are in place to retain customer data based on agreed-upon customer requirements or in line with information security policies. Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Physical Security Physical Access Restrictions Processes are in place to create, modify or remove physical access to facilities such as data centers, office spaces, and work areas based on the needs of such individual. Physical Security Policy A Physical Security Policy that details physical security requirements for the company facilities is in place. Network Security Automated Alerting for Security Events Alerting software is used to notify impacted teams of potential security events. Network Traffic Monitoring Security tools are implemented to provide monitoring of network traffic to the production environment. Logging and Monitoring for Threats Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable. Restricted Port Configurations Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls. Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Risk Assessment Vendor Risk Assessment New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually. Risk Register A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy. Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Vendor Due Diligence Review Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis. Communications Communication of Critical Information Critical information is communicated to external parties, as applicable. Description of Services Descriptions of the company's services and systems are available to both internal personnel and external users. Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments. Terms of Service Terms of Service or the equivalent are published or shared to external users. Confidential Reporting Channel A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns. Access Security Encryption-in-Transit Service data transmitted over the internet is encrypted-in-transit. Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Unique Access IDs Personnel are assigned unique IDs to access sensitive systems, networks, and information Encryption and Key Management Policy An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls. Least Privilege in Use Users are provisioned access to systems based on principle of least privilege. User Access Reviews System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities. Administrative Access is Restricted Administrative access to production infrastructure is restricted based on the principle of least privilege. Access to Product is Restricted Non-console access to production infrastructure is restricted to users with a unique SSH key or access key Asset Inventory A list of system assets, components, and respective owners are maintained and reviewed at least annually Complex Passwords Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information Removal of Access Upon termination or when internal personnel no longer require access, system access is removed, as applicable. Availability Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results. Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups. Incident Response Incident Response Plan Testing The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results. Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Lessons Learned After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations. Tracking a Security Incident Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan. Change Management Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Change Management Policy A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes. Baseline Configurations Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed. Configuration and Asset Management Policy A Configuration and Asset Management Policy governs configurations for new sensitive systems Segregation of Environments Development, staging, and production environments are segregated. Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. Vulnerability Management Third-Party Penetration Test A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution. Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Organizational Management Advisor Meetings on Security Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary. New Hire Screening Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire. Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance. Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access. Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system. Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually. Independent Advisor The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity. Performance Reviews Internal personnel are evaluated via a formal performance review at least annually Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel. Internal Control Monitoring A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.