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Subprocessors Source: https://www.responsly.com/terms-and-policies/subprocessors/ These are the companies that help us provide Responsly. Subprocessors marked "Yes" in the "Processes Customer data" column may process personal data that Customers entrust to us under the Data Processing Agreement. The others process data for which we are the controller, such as account and billing data. How we announce changes We announce a new or replacement subprocessor at least 14 days before the change by email to the Account owner. You can object within that period at [email protected]. Current list Subprocessor Purpose Location Processes Customer data Transfer basis Amazon Web Services Hosting, data storage, email delivery EU Yes Not applicable (EEA) DigitalOcean Hosting, data storage EU Yes Not applicable (EEA) Cloudflare Content delivery, security, abuse prevention, DNS Global (including the USA) Yes, in transit only (encrypted network traffic) EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) OpenAI Language models for AI features (e.g. response analysis) Ireland, USA Yes, only when the Customer uses AI features Standard Contractual Clauses (SCCs) Twilio SMS and WhatsApp delivery, phone features USA Yes, phone numbers and message content when the Customer sends SMS or WhatsApp invitations EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) Mailgun Email delivery, including survey invitations USA Yes, only when the Customer sends email invitations through the Provider's sending infrastructure instead of its own mailbox EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) MailerSend Email delivery, including survey invitations EU Yes, only when the Customer sends email invitations through the Provider's sending infrastructure instead of its own mailbox Not applicable (EEA) Postmark Email delivery, including survey invitations USA Yes, only when the Customer sends email invitations through the Provider's sending infrastructure instead of its own mailbox EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) Customer.io Transactional, informational and marketing messages to Customers USA No EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) Google Website analytics and tag management (Google Analytics, Google Tag Manager) USA No EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) Sentry Application error monitoring USA No EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) Oh Dear Uptime monitoring EU No Not applicable (EEA) Help Scout Customer support USA No EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) Missive Customer communication Canada No European Commission adequacy decision Stripe Payment processing Ireland, USA No EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) Amplitude Product usage analytics USA No EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) Segment Product usage analytics USA No EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) Mixpanel Product usage analytics USA No EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) Last updated 16 September 2026 Turn feedback into business advantage Get started Book a demo Free trial No credit card required Cancel anytime You can modify this template in every possible way. All templates work great on every device. Use template Open form in a new window