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<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/"> <channel> <title>tremendous-status Status - Incident history</title> <link>https://status.tremendous.com</link> <description>tremendous-status</description> <pubDate>Mon, 26 Oct 2026 16:06:18 +0000</pubDate> <item> <title>Fulfillment delays for international prepaid cards</title> <description> Type: Incident Duration: 15 days, 7 hours and 16 minutes Affected Components: Reward redemptions Nov 10, 23:22:05 GMT+0 - Resolved - This incident has been resolved. Nov 4, 20:30:29 GMT+0 - Identified - We received an update from our vendor confirming that they do not yet have an estimated time for service restoration. We are continuing to monitor the situation and will share further updates as soon as new information becomes available. Nov 3, 15:33:52 GMT+0 - Identified - The vendor briefly restored service but had to disable it again. They're currently working on a fix and expect full service restoration by **Wednesday, November 4**. We'll continue monitoring the situation and share updates as we receive them. Oct 28, 13:20:53 GMT+0 - Identified - The vendor is still working to restore service, and the outage is expected to continue throughout today, October 28. Affected redemptions remain queued and will be fulfilled automatically once service is restored. No action is required from recipients. We'll continue monitoring the situation and share updates as more information becomes available. Oct 27, 14:08:04 GMT+0 - Identified - The vendor is still working to restore service, and the outage is expected to continue throughout today, October 27. Affected redemptions remain queued and will be fulfilled automatically once service is restored. No action is required from recipients. We'll continue monitoring the situation and share updates as more information becomes available. Oct 26, 16:06:18 GMT+0 - Identified - We are experiencing delays in fulfilling Mastercard EUR, Mastercard GBP, Visa CAD and Visa INR prepaid card rewards due to an outage at one of our vendors. Affected redemptions are queued and will be delivered automatically once the vendor restores service, so recipients don't need to take any action. The vendor expects the disruption to continue through today. We'll share updates as more information becomes available. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 15 days, 7 hours and 16 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>23:22:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>20:30:29</var> GMT+0</small><br><strong>Identified</strong> - We received an update from our vendor confirming that they do not yet have an estimated time for service restoration. We are continuing to monitor the situation and will share further updates as soon as new information becomes available..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:33:52</var> GMT+0</small><br><strong>Identified</strong> - The vendor briefly restored service but had to disable it again. They're currently working on a fix and expect full service restoration by **Wednesday, November 4**. We'll continue monitoring the situation and share updates as we receive them..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>13:20:53</var> GMT+0</small><br><strong>Identified</strong> - The vendor is still working to restore service, and the outage is expected to continue throughout today, October 28. Affected redemptions remain queued and will be fulfilled automatically once service is restored. No action is required from recipients. We'll continue monitoring the situation and share updates as more information becomes available..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>14:08:04</var> GMT+0</small><br><strong>Identified</strong> - The vendor is still working to restore service, and the outage is expected to continue throughout today, October 27. Affected redemptions remain queued and will be fulfilled automatically once service is restored. No action is required from recipients. We'll continue monitoring the situation and share updates as more information becomes available..</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>16:06:18</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing delays in fulfilling Mastercard EUR, Mastercard GBP, Visa CAD and Visa INR prepaid card rewards due to an outage at one of our vendors. Affected redemptions are queued and will be delivered automatically once the vendor restores service, so recipients don't need to take any action. The vendor expects the disruption to continue through today. We'll share updates as more information becomes available..</p> ]]> </content:encoded> <pubDate>Mon, 26 Oct 2026 16:06:18 +0000</pubDate> <link>https://status.tremendous.com/incident/cmvpg8bmg034i1mpc1knr6tit</link> <guid>https://status.tremendous.com/incident/cmvpg8bmg034i1mpc1knr6tit</guid> </item> <item> <title>Fulfillment delays for US and international gift cards</title> <description> Type: Incident Affected Components: Reward redemptions Nov 4, 14:22:28 GMT+0 - Identified - We are now also experiencing delays in fulfilling some US gift cards due to an issue with a different vendor. We've identified the cause and are closely monitoring progress toward a resolution. We'll share updates as more information becomes available. Oct 23, 15:12:24 GMT+0 - Identified - We are experiencing delays in fulfilling international gift cards due to an issue with one of our vendors. We've identified the cause and are closely monitoring progress toward a resolution. We'll share updates as more information becomes available. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:22:28</var> GMT+0</small><br><strong>Identified</strong> - We are now also experiencing delays in fulfilling some US gift cards due to an issue with a different vendor. We've identified the cause and are closely monitoring progress toward a resolution. We'll share updates as more information becomes available..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>15:12:24</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing delays in fulfilling international gift cards due to an issue with one of our vendors. We've identified the cause and are closely monitoring progress toward a resolution. We'll share updates as more information becomes available..</p> ]]> </content:encoded> <pubDate>Fri, 23 Oct 2026 15:12:24 +0000</pubDate> <link>https://status.tremendous.com/incident/cmvl3zfqz09tx1bphpgtamka7</link> <guid>https://status.tremendous.com/incident/cmvl3zfqz09tx1bphpgtamka7</guid> </item> <item> <title>Issues with Virtual Visa transaction notifications</title> <description> Type: Incident Duration: 1 day, 22 hours and 26 minutes Affected Components: Reward redemptions Oct 21, 15:29:38 GMT+0 - Resolved - This incident has been resolved. Oct 20, 22:11:54 GMT+0 - Monitoring - A fix was deployed and we are currently monitoring the result. Card pages should be accessible. Oct 19, 17:03:32 GMT+0 - Investigating - Recipients aren't receiving transaction notifications for card activity or seeing recent activity on their prepaid card page. The issue started at 12:20 ET and is affecting all card transactions. Our card processor is engaged with Visa, investigating the root cause and working toward a resolution. We'll post updates here as we have them. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 day, 22 hours and 26 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>15:29:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>22:11:54</var> GMT+0</small><br><strong>Monitoring</strong> - A fix was deployed and we are currently monitoring the result. Card pages should be accessible..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>17:03:32</var> GMT+0</small><br><strong>Investigating</strong> - Recipients aren't receiving transaction notifications for card activity or seeing recent activity on their prepaid card page. The issue started at 12:20 ET and is affecting all card transactions. Our card processor is engaged with Visa, investigating the root cause and working toward a resolution. We'll post updates here as we have them..</p> ]]> </content:encoded> <pubDate>Mon, 19 Oct 2026 17:03:32 +0000</pubDate> <link>https://status.tremendous.com/incident/cmvfi6yun006d13rtsj08bqyc</link> <guid>https://status.tremendous.com/incident/cmvfi6yun006d13rtsj08bqyc</guid> </item> <item> <title>Fulfillment delays for USA gift cards</title> <description> Type: Incident Duration: 7 hours and 17 minutes Affected Components: Reward redemptions Aug 12, 19:17:43 GMT+0 - Resolved - This incident has been resolved. Aug 12, 16:34:18 GMT+0 - Monitoring - The vendor seems to have fixed the issue on their end and fulfillments are going through normally. We'll continue monitoring to ensure continued stability. Aug 12, 12:00:16 GMT+0 - Investigating - Due to issues with an upstream provider, USA gift cards are experiencing fulfillment delays. We're already in contact with the vendor to investigate. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 7 hours and 17 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>19:17:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>16:34:18</var> GMT+0</small><br><strong>Monitoring</strong> - The vendor seems to have fixed the issue on their end and fulfillments are going through normally. We'll continue monitoring to ensure continued stability..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>12:00:16</var> GMT+0</small><br><strong>Investigating</strong> - Due to issues with an upstream provider, USA gift cards are experiencing fulfillment delays. We're already in contact with the vendor to investigate..</p> ]]> </content:encoded> <pubDate>Wed, 12 Aug 2026 12:00:16 +0000</pubDate> <link>https://status.tremendous.com/incident/cmsq40qbr02qq1apcw5acxwnt</link> <guid>https://status.tremendous.com/incident/cmsq40qbr02qq1apcw5acxwnt</guid> </item> <item> <title>Delays adding some Visa cards to digital wallets</title> <description> Type: Incident Duration: 9 days, 10 hours and 10 minutes Affected Components: Reward redemptions Sep 30, 22:37:16 GMT+0 - Resolved - After working with our card issuer and Visa, we've confirmed the remaining errors are expected behavior rather than an outage. Apple can decline requests to add a card to Apple Wallet, and issuers can't override that decision. Google Pay wasn't affected. Most cards still add to Apple Wallet normally, and the card itself works as usual, so recipients can always pay by entering their card details at checkout. Soon, recipients whose card can't be added will receive an email or text with alternatives. More details in our [help article](https://help.tremendous.com/hc/en-us/articles/5945464189715-Can-I-add-my-card-to-Apple-Pay-or-Google-Wallet). Jul 24, 12:27:46 GMT+0 - Investigating - An increased share of recipients are seeing errors when adding Virtual Visa cards to Apple Pay or Google Pay, usually a "contact card issuer" message or a verification code that doesn't arrive. Our card issuer is working with Visa to resolve the issue. Most cards add to wallets normally, and this doesn't affect the card itself: recipients can always pay by entering their card details at checkout. </description> <content:encoded> <..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>12:27:46</var> GMT+0</small><br><strong>Investigating</strong> - An increased share of recipients are seeing errors when adding Virtual Visa cards to Apple Pay or Google Pay, usually a "contact card issuer" message or a verification code that doesn't arrive. Our card issuer is working with Visa to resolve the issue. Most cards add to wallets normally, and this doesn't affect the card itself: recipients can always pay by entering their card details at checkout..</p> ]]> </content:encoded> <pubDate>Fri, 24 Jul 2026 12:27:46 +0000</pubDate> <link>https://status.tremendous.com/incident/cmryx17io088j1aru3e0ciepv</link> <guid>https://status.tremendous.com/incident/cmryx17io088j1aru3e0ciepv</guid> </item> <item> <title>Issues with our CDN provider</title> <description> Type: Incident Duration: 2 hours and 39 minutes Affected Components: Reward redemptions Jun 22, 16:39:34 GMT+0 - Resolved - Services are stable again. Jun 22, 14:00:39 GMT+0 - Investigating - We are currently investigating an issue with our CDN provider. Some users might be experiencing increased latencies and timeouts. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 hours and 39 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>16:39:34</var> GMT+0</small><br><strong>Resolved</strong> - Services are stable again..</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>14:00:39</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with our CDN provider. Some users might be experiencing increased latencies and timeouts..</p> ]]> </content:encoded> <pubDate>Mon, 22 Jun 2026 14:00:39 +0000</pubDate> <link>https://status.tremendous.com/incident/cmqpckgsx00fh2jqr2920sep8</link> <guid>https://status.tremendous.com/incident/cmqpckgsx00fh2jqr2920sep8</guid> </item> <item> <title>Recipients unable to redeem</title> <description> Type: Incident Duration: 1 hour and 27 minutes Affected Components: Reward redemptions Mar 10, 22:51:00 GMT+0 - Resolved - We identified a change in our bot detection as the root cause for this incident, and have rolled back the change. We apologize for this incident. Recipients can now retry their redemption. Mar 10, 21:24:00 GMT+0 - Identified - Recipients were unable to redeem their rewards during this timeframe. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 27 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>22:51:00</var> GMT+0</small><br><strong>Resolved</strong> - We identified a change in our bot detection as the root cause for this incident, and have rolled back the change. We apologize for this incident. Recipients can now retry their redemption..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>21:24:00</var> GMT+0</small><br><strong>Identified</strong> - Recipients were unable to redeem their rewards during this timeframe..</p> ]]> </content:encoded> <pubDate>Tue, 10 Mar 2026 21:24:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cmml7q0u503bn7rbesj4rdnzt</link> <guid>https://status.tremendous.com/incident/cmml7q0u503bn7rbesj4rdnzt</guid> </item> <item> <title>Issues with the application</title> <description> Type: Incident Duration: 1 hour and 3 minutes Affected Components: Reward redemptions, Dashboard, API Mar 2, 17:28:29 GMT+0 - Resolved - This incident has been resolved. Mar 2, 17:19:54 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 2, 16:25:00 GMT+0 - Investigating - The website and the API are unresponsive; we're investigating the cause. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 3 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:28:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:19:54</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:25:00</var> GMT+0</small><br><strong>Investigating</strong> - The website and the API are unresponsive; we're investigating the cause..</p> ]]> </content:encoded> <pubDate>Mon, 2 Mar 2026 16:25:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cmm9fw4ab002cy9h8qspoka53</link> <guid>https://status.tremendous.com/incident/cmm9fw4ab002cy9h8qspoka53</guid> </item> <item> <title>Issues with prepaid card display</title> <description> Type: Incident Duration: 5 hours and 18 minutes Affected Components: Reward redemptions Jan 30, 14:48:00 GMT+0 - Resolved - This incident has been resolved. Jan 30, 09:30:00 GMT+0 - Identified - Prepaid card images aren't loading for a small subset of recipients. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 5 hours and 18 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>14:48:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - Prepaid card images aren't loading for a small subset of recipients..</p> ]]> </content:encoded> <pubDate>Fri, 30 Jan 2026 09:30:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cml14xxnl008214a5jo5rmyjz</link> <guid>https://status.tremendous.com/incident/cml14xxnl008214a5jo5rmyjz</guid> </item> <item> <title>Issues with Venmo redemptions</title> <description> Type: Incident Duration: 1 day, 13 hours and 28 minutes Affected Components: Reward redemptions Dec 19, 17:38:03 GMT+0 - Resolved - We've confirmed new payouts work correctly. We're marking this incident as resolved, but we're still working on refunding affected recipients. We will communicate that resolution directly to the affected recipients. Dec 19, 00:38:48 GMT+0 - Monitoring - Venmo has fixed the issue and we have released all delayed payouts. We are still working on refunding the incorrectly charged fees. Dec 18, 04:10:00 GMT+0 - Identified - We're aware that Venmo is incorrectly charging recipients fees. We are delaying Venmo redemptions while we work to fix this issue. We are also working on a resolution for recipients who received less than the correct amount. We'll update this as soon as we know more. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 day, 13 hours and 28 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>17:38:03</var> GMT+0</small><br><strong>Resolved</strong> - We've confirmed new payouts work correctly. We're marking this incident as resolved, but we're still working on refunding affected recipients. We will communicate that resolution directly to the affected recipients..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>00:38:48</var> GMT+0</small><br><strong>Monitoring</strong> - Venmo has fixed the issue and we have released all delayed payouts. We are still working on refunding the incorrectly charged fees..</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>04:10:00</var> GMT+0</small><br><strong>Identified</strong> - We're aware that Venmo is incorrectly charging recipients fees. We are delaying Venmo redemptions while we work to fix this issue. We are also working on a resolution for recipients who received less than the correct amount. We'll update this as soon as we know more..</p> ]]> </content:encoded> <pubDate>Thu, 18 Dec 2025 04:10:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cmjc0izfh03jywuj48malzkfe</link> <guid>https://status.tremendous.com/incident/cmjc0izfh03jywuj48malzkfe</guid> </item> <item> <title>Infrastructure upgrades</title> <description> Type: Maintenance Duration: 30 minutes Affected Components: Reward redemptions, Dashboard, API Nov 22, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Nov 22, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 22, 10:00:00 GMT+0 - Identified - We will upgrade a critical part of our infrastructure, and that will require up to 30 minutes of downtime. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 30 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will upgrade a critical part of our infrastructure, and that will require up to 30 minutes of downtime..</p> ]]> </content:encoded> <pubDate>Sat, 22 Nov 2025 10:00:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/cmh3wa2t701jx3fz2xqw2m02l</link> <guid>https://status.tremendous.com/maintenance/cmh3wa2t701jx3fz2xqw2m02l</guid> </item> <item> <title>Cloudflare global network issue affecting our services</title> <description> Type: Incident Duration: 3 hours and 3 minutes Affected Components: Reward redemptions, Marketing site, Dashboard, API, Sandbox Nov 18, 15:02:56 GMT+0 - Resolved - This incident has been resolved. Nov 18, 12:00:00 GMT+0 - Investigating - Due to a global Cloudflare outage, we are currently experiencing disruption in our services. We will share updates as soon as more information becomes available. Cloudflare is aware of the issue and is currently investigating on their end: <https://www.cloudflarestatus.com/> </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 hours and 3 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:02:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Due to a global Cloudflare outage, we are currently experiencing disruption in our services. We will share updates as soon as more information becomes available. Cloudflare is aware of the issue and is currently investigating on their end: <https://www.cloudflarestatus.com/>.</p> ]]> </content:encoded> <pubDate>Tue, 18 Nov 2025 12:00:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cmi4nvav0003e50lryoep91in</link> <guid>https://status.tremendous.com/incident/cmi4nvav0003e50lryoep91in</guid> </item> <item> <title>Delays with physical and digital prepaid cards</title> <description> Type: Incident Duration: 7 hours and 5 minutes Affected Components: API, Reward redemptions Oct 20, 21:37:03 GMT+0 - Resolved - This incident has been resolved. Oct 20, 14:32:28 GMT+0 - Identified - A small portion of physical and digital prepaid cards are experiencing delays, preventing order placement and some cards from being displayed. The problem has been identified and we are working with our vendor to resolve this issue. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 7 hours and 5 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>21:37:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:32:28</var> GMT+0</small><br><strong>Identified</strong> - A small portion of physical and digital prepaid cards are experiencing delays, preventing order placement and some cards from being displayed. The problem has been identified and we are working with our vendor to resolve this issue..</p> ]]> </content:encoded> <pubDate>Mon, 20 Oct 2025 14:32:28 +0000</pubDate> <link>https://status.tremendous.com/incident/cmgz8illg02w71wzrf1b329ns</link> <guid>https://status.tremendous.com/incident/cmgz8illg02w71wzrf1b329ns</guid> </item> <item> <title>Sandbox environment offline </title> <description> Type: Incident Duration: 7 hours Affected Components: Sandbox Sep 15, 14:10:00 GMT+0 - Resolved - We've fixed the issue, and the environment is back up. Sep 15, 07:10:00 GMT+0 - Identified - An issue occurred during an automatic upgrade of our infrastructure in Google Cloud that required our manual intervention to fix. The Sandbox environment was not accessible during this period. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 7 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>14:10:00</var> GMT+0</small><br><strong>Resolved</strong> - We've fixed the issue, and the environment is back up..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>07:10:00</var> GMT+0</small><br><strong>Identified</strong> - An issue occurred during an automatic upgrade of our infrastructure in Google Cloud that required our manual intervention to fix. The Sandbox environment was not accessible during this period..</p> ]]> </content:encoded> <pubDate>Mon, 15 Sep 2025 07:10:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cmflcdlyr00s91nux319umzul</link> <guid>https://status.tremendous.com/incident/cmflcdlyr00s91nux319umzul</guid> </item> <item> <title>Runa redemptions currently unavailable</title> <description> Type: Incident Duration: 17 hours and 25 minutes Affected Components: Reward redemptions Jun 20, 15:13:42 GMT+0 - Resolved - Our provider \*\*Runa\*\* has traced the problem to Cloudflare mistakenly flagging some redemption links. Most customers can redeem normally, but a subset may still encounter errors. For real-time visibility into which gift-card brands are currently redeemable and future updates, please check <https://catalog-status.tremendous.com/>. Jun 19, 21:48:32 GMT+0 - Identified - **Impact:** Some gift-card redemptions processed through our upstream provider **Runa** are currently failing. **Status:** We’re working closely with Runa and monitoring their recovery efforts. We’ll post another update as soon as redemptions are fully restored. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 17 hours and 25 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>15:13:42</var> GMT+0</small><br><strong>Resolved</strong> - Our provider \*\*Runa\*\* has traced the problem to Cloudflare mistakenly flagging some redemption links. Most customers can redeem normally, but a subset may still encounter errors. For real-time visibility into which gift-card brands are currently redeemable and future updates, please check <https://catalog-status.tremendous.com/>..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>21:48:32</var> GMT+0</small><br><strong>Identified</strong> - **Impact:** Some gift-card redemptions processed through our upstream provider **Runa** are currently failing. **Status:** We’re working closely with Runa and monitoring their recovery efforts. We’ll post another update as soon as redemptions are fully restored..</p> ]]> </content:encoded> <pubDate>Thu, 19 Jun 2025 21:48:32 +0000</pubDate> <link>https://status.tremendous.com/incident/cmc3wxm7t0002tx3pz34djvyv</link> <guid>https://status.tremendous.com/incident/cmc3wxm7t0002tx3pz34djvyv</guid> </item> <item> <title>Email delivery is delayed</title> <description> Type: Incident Affected Components: Reward redemptions, Dashboard, API Apr 24, 00:13:00 GMT+0 - Resolved - SendGrid says email delivery is back to 100%. Email that was delayed has now been delivered. [You can also check SendGrid's status page directly for updates.](https://status.sendgrid.com/) </description> <content:encoded> <.</p> ]]> </content:encoded> <pubDate>Thu, 24 Apr 2025 00:13:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cm9uh8sqa003jd7874f6iaktp</link> <guid>https://status.tremendous.com/incident/cm9uh8sqa003jd7874f6iaktp</guid> </item> <item> <title>Degraded performance leading to slow response times</title> <description> Type: Incident Duration: 37 minutes Affected Components: API, Reward redemptions, Dashboard Apr 16, 20:03:02 GMT+0 - Resolved - This incident has been resolved. Apr 16, 19:26:00 GMT+0 - Monitoring - We've identified an issue causing high database load which is leading to slow response times across the board. We've identified a fix and are expecting performance to improve shortly. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 37 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>20:03:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>19:26:00</var> GMT+0</small><br><strong>Monitoring</strong> - We've identified an issue causing high database load which is leading to slow response times across the board. We've identified a fix and are expecting performance to improve shortly..</p> ]]> </content:encoded> <pubDate>Wed, 16 Apr 2025 19:26:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cm9kcamdm006s13bqp6a5n8oa</link> <guid>https://status.tremendous.com/incident/cm9kcamdm006s13bqp6a5n8oa</guid> </item> <item> <title>Gift card delays for US gift cards (e.g. Target, Walmart)</title> <description> Type: Incident Duration: 5 hours and 14 minutes Affected Components: Reward redemptions Apr 14, 02:34:25 GMT+0 - Resolved - This incident has been resolved. Apr 14, 00:07:32 GMT+0 - Monitoring - The upstream vendor outage has ended, and we are monitoring things as they resolve to normal. Apr 13, 21:20:50 GMT+0 - Identified - Our primary provider for US-based gift cards is experiencing a production outage. We're monitoring the situation and hope to have reward redemptions reinstated shortly. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 5 hours and 14 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>02:34:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>00:07:32</var> GMT+0</small><br><strong>Monitoring</strong> - The upstream vendor outage has ended, and we are monitoring things as they resolve to normal..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>21:20:50</var> GMT+0</small><br><strong>Identified</strong> - Our primary provider for US-based gift cards is experiencing a production outage. We're monitoring the situation and hope to have reward redemptions reinstated shortly..</p> ]]> </content:encoded> <pubDate>Sun, 13 Apr 2025 21:20:50 +0000</pubDate> <link>https://status.tremendous.com/incident/cm9g5fx2z0029zzlzfx2saabs</link> <guid>https://status.tremendous.com/incident/cm9g5fx2z0029zzlzfx2saabs</guid> </item> <item> <title>PayPal and Venmo redemption delays</title> <description> Type: Incident Duration: 32 minutes Affected Components: Reward redemptions Apr 8, 21:52:16 GMT+0 - Resolved - This incident has been resolved. Apr 8, 21:19:48 GMT+0 - Monitoring - We are monitoring the situation. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 32 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>21:52:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>21:19:48</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring the situation..</p> ]]> </content:encoded> <pubDate>Tue, 8 Apr 2025 21:19:48 +0000</pubDate> <link>https://status.tremendous.com/incident/cm9907cjq002elmn8fi97fxt1</link> <guid>https://status.tremendous.com/incident/cm9907cjq002elmn8fi97fxt1</guid> </item> <item> <title>Prepaid physical card issuance disruption</title> <description> Type: Incident Duration: 1 hour and 48 minutes Affected Components: Reward redemptions Mar 24, 21:17:18 GMT+0 - Resolved - This incident has been resolved. Mar 24, 19:28:51 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 48 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>21:17:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>19:28:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Mon, 24 Mar 2025 19:28:51 +0000</pubDate> <link>https://status.tremendous.com/incident/cm8ngmvlf00boaygk9xw9evx4</link> <guid>https://status.tremendous.com/incident/cm8ngmvlf00boaygk9xw9evx4</guid> </item> <item> <title>Partially degraded performance</title> <description> Type: Incident Duration: 20 minutes Affected Components: API, Reward redemptions, Dashboard Jan 13, 21:59:00 GMT+0 - Resolved - This incident has been resolved. Jan 13, 21:39:00 GMT+0 - Investigating - Partially degraded performance on the dashboard and API. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 20 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>21:59:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>21:39:00</var> GMT+0</small><br><strong>Investigating</strong> - Partially degraded performance on the dashboard and API..</p> ]]> </content:encoded> <pubDate>Mon, 13 Jan 2025 21:39:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cm5vllwwg007clksbpa4xbe6k</link> <guid>https://status.tremendous.com/incident/cm5vllwwg007clksbpa4xbe6k</guid> </item> <item> <title>Delays in email delivery</title> <description> Type: Incident Duration: 19 days, 12 hours and 44 minutes Affected Components: API, Dashboard Oct 25, 20:03:43 GMT+0 - Resolved - We are seeing emails delivered immediately at this point. Oct 25, 12:15:00 GMT+0 - Monitoring - The service provider we use for email delivery, SendGrid, is experiencing an incident that is causing delays in email delivery. This can affect all emails we send, including reward deliveries and transactional emails such as login verification emails. SendGrid is assuring us that no email is lost, but this is currently causing significant delays in emails being delivered. We are monitoring the SendGrid incident and will verify that emails are delivered correctly. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 19 days, 12 hours and 44 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>20:03:43</var> GMT+0</small><br><strong>Resolved</strong> - We are seeing emails delivered immediately at this point..</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>12:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - The service provider we use for email delivery, SendGrid, is experiencing an incident that is causing delays in email delivery. This can affect all emails we send, including reward deliveries and transactional emails such as login verification emails. SendGrid is assuring us that no email is lost, but this is currently causing significant delays in emails being delivered. We are monitoring the SendGrid incident and will verify that emails are delivered correctly..</p> ]]> </content:encoded> <pubDate>Fri, 25 Oct 2024 12:15:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cm2ozao9p0015miqc32kiehnb</link> <guid>https://status.tremendous.com/incident/cm2ozao9p0015miqc32kiehnb</guid> </item> <item> <title>UI order placement failure</title> <description> Type: Incident Duration: 17 minutes Affected Components: Dashboard Sep 12, 15:50:12 GMT+0 - Resolved - The incident has been resolved - if you are still experiencing issues, you may need to do a browser refresh (CMD + R or CTRL + R). Thank you for your patience. Sep 12, 15:49:16 GMT+0 - Resolved - This incident has been resolved. Sep 12, 15:34:43 GMT+0 - Identified - We identified the problem and are deploying a fix. We expect things should be working again once the new code is in production, perhaps 15-20 minutes. Sep 12, 15:32:03 GMT+0 - Investigating - We're investigating order placement issues in the dashboard, where the final review screen shows "0" amounts for orders. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 17 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>15:50:12</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved - if you are still experiencing issues, you may need to do a browser refresh (CMD + R or CTRL + R). Thank you for your patience..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>15:49:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>15:34:43</var> GMT+0</small><br><strong>Identified</strong> - We identified the problem and are deploying a fix. We expect things should be working again once the new code is in production, perhaps 15-20 minutes..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>15:32:03</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating order placement issues in the dashboard, where the final review screen shows "0" amounts for orders..</p> ]]> </content:encoded> <pubDate>Thu, 12 Sep 2024 15:32:03 +0000</pubDate> <link>https://status.tremendous.com/incident/cm0zg6xde00l6dec8e6daqz95</link> <guid>https://status.tremendous.com/incident/cm0zg6xde00l6dec8e6daqz95</guid> </item> <item> <title>Marketing pages are down </title> <description> Type: Incident Duration: 14 minutes Affected Components: API, Marketing site Aug 7, 19:53:16 GMT+0 - Resolved - This incident has been resolved- Vercel has deployed a fix and is monitoring. Aug 7, 19:51:17 GMT+0 - Monitoring - We had a brief API outage related to the same issue (from 3:39pm EST to 3:49pm EST), but it's been resolved.. Aug 7, 19:41:33 GMT+0 - Identified - Apparently our status page also has a dependency on Vercel, so [status.tremendous.com](http://status.tremendous.com) is also non-functional. In the meanwhile, we're redirecting all requests to [www.tremendous.com](http://www.tremendous.com) to [app.tremendous.com](http://app.tremendous.com) so users are able to log in. Aug 7, 19:39:22 GMT+0 - Identified - Due to issues with [Vercel](https://www.vercel-status.com/) (our upstream hosting provider), the marketing site on [tremendous.com](http://tremendous.com) is down. The application - dashboard, reward redemptions, and all other product functionality - continues to be functional. </description> <content:encoded> < is also non-functional. In the meanwhile, we're redirecting all requests to [www.tremendous.com](http://www.tremendous.com) to [app.tremendous.com](http://app.tremendous.com) so users are able to log in. .</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>19:39:22</var> GMT+0</small><br><strong>Identified</strong> - Due to issues with [Vercel](https://www.vercel-status.com/) (our upstream hosting provider), the marketing site on [tremendous.com](http://tremendous.com) is down. The application - dashboard, reward redemptions, and all other product functionality - continues to be functional..</p> ]]> </content:encoded> <pubDate>Wed, 7 Aug 2024 19:39:22 +0000</pubDate> <link>https://status.tremendous.com/incident/clzk96bds552749i8ootf2xz0ev</link> <guid>https://status.tremendous.com/incident/clzk96bds552749i8ootf2xz0ev</guid> </item> <item> <title>Brief outage placing and approving orders via API</title> <description> Type: Incident Duration: 5 minutes Affected Components: API Jul 24, 19:18:00 GMT+0 - Resolved - This incident has been resolved. Jul 24, 19:12:00 GMT+0 - Identified - Today at around 3:13pm ET there was a problem with a database change we deployed that caused a number of actions to start failing across the site. The following actions failed during this time: * Placing new orders * Approving orders * Redemptions This problem lasted for about five minutes from 3:12:30 pm to 3:18:22 pm ET. Failed redemptions retry automatically and recipients should have received their payout by now. **However, you will have to retry newly placed orders as well as order approvals via the API.** </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 5 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>19:18:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>19:12:00</var> GMT+0</small><br><strong>Identified</strong> - Today at around 3:13pm ET there was a problem with a database change we deployed that caused a number of actions to start failing across the site. The following actions failed during this time: * Placing new orders * Approving orders * Redemptions This problem lasted for about five minutes from 3:12:30 pm to 3:18:22 pm ET. Failed redemptions retry automatically and recipients should have received their payout by now. **However, you will have to retry newly placed orders as well as order approvals via the API.**.</p> ]]> </content:encoded> <pubDate>Wed, 24 Jul 2024 19:12:00 +0000</pubDate> <link>https://status.tremendous.com/incident/clz0b0yon284319i5llyeifaryj</link> <guid>https://status.tremendous.com/incident/clz0b0yon284319i5llyeifaryj</guid> </item> <item> <title>Fulfillment errors for Amazon.com, Visa Cards and other 100+ products</title> <description> Type: Incident Duration: 7 days, 5 hours and 56 minutes Affected Components: Reward redemptions Jul 19, 15:12:21 GMT+0 - Resolved - Prepaid card issues seem to have subsided, but we are continuing to monitor for new issues. Jul 19, 13:22:56 GMT+0 - Identified - Vendor APIs seem to be coming back online now, and fulfillment is slowly resuming back to normal. Jul 19, 13:12:46 GMT+0 - Identified - We're seeing progress from our upstream vendors. Though gift card fulfillment isn't working yet, their APIs seem to be coming online again. Jul 19, 12:48:13 GMT+0 - Identified - Our best guess is that this is related to the [Crowdstrike global outage](https://www.theverge.com/2024/7/19/24201717/windows-bsod-crowdstrike-outage-issue), given it's affecting multiple gift card fulfillment vendors that we rely on. Jul 19, 12:18:26 GMT+0 - Investigating - Due to internal issues with an upstream fulfillment provider, redemptions for 100+ gift cards in the US are experiencing errors, including brands like Amazon, Walmart, Target, Starbucks. We are monitoring the product status with the fulfillment provider and should have redemption become available again soon. </description> <content:encoded> <, given it's affecting multiple gift card fulfillment vendors that we rely on. .</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>12:18:26</var> GMT+0</small><br><strong>Investigating</strong> - Due to internal issues with an upstream fulfillment provider, redemptions for 100+ gift cards in the US are experiencing errors, including brands like Amazon, Walmart, Target, Starbucks. We are monitoring the product status with the fulfillment provider and should have redemption become available again soon..</p> ]]> </content:encoded> <pubDate>Fri, 19 Jul 2024 12:18:26 +0000</pubDate> <link>https://status.tremendous.com/incident/clyso23lb316244hloe00n2pxin</link> <guid>https://status.tremendous.com/incident/clyso23lb316244hloe00n2pxin</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Type: Maintenance Duration: 30 minutes Affected Components: API, Marketing site, Reward redemptions, Dashboard Apr 20, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Apr 20, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 20, 10:00:00 GMT+0 - Identified - We will upgrade a critical part of our infrastructure, and that will require up to 30 minutes of downtime. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 30 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will upgrade a critical part of our infrastructure, and that will require up to 30 minutes of downtime..</p> ]]> </content:encoded> <pubDate>Sat, 20 Apr 2024 10:00:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/clu04ufa121659baogjgr4wtp5</link> <guid>https://status.tremendous.com/maintenance/clu04ufa121659baogjgr4wtp5</guid> </item> <item> <title>Scheduled maintenance </title> <description> Type: Maintenance Duration: 43 minutes Affected Components: API, Dashboard, Reward redemptions Jan 27, 10:43:24 GMT+0 - Completed - Maintenance has completed successfully. Jan 27, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 27, 10:00:00 GMT+0 - Identified - We will upgrade a critical part of our infrastructure, and that will require 1 hour of downtime. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 43 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>10:43:24</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will upgrade a critical part of our infrastructure, and that will require 1 hour of downtime..</p> ]]> </content:encoded> <pubDate>Sat, 27 Jan 2024 10:00:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/clqh5hijy50640bdn4703ujnqm</link> <guid>https://status.tremendous.com/maintenance/clqh5hijy50640bdn4703ujnqm</guid> </item> <item> <title>Database upgrades</title> <description> Type: Maintenance Duration: 2 hours Affected Components: API, Dashboard, Reward redemptions Sep 27, 09:26:12 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 27, 08:00:26 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 27, 07:00:24 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Sep 8, 13:57:52 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Sep 8, 13:57:08 GMT+0 - Identified - We'll be undergoing a scheduled database upgrade. During this time, all Tremendous services will be down. API requests will return a 503, and UIs will show a "Down for scheduled maintenance" page. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 2 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>09:26:12</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>08:00:26</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>07:00:24</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:57:52</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:57:08</var> GMT+0</small><br><strong>Identified</strong> - We'll be undergoing a scheduled database upgrade. During this time, all Tremendous services will be down. API requests will return a 503, and UIs will show a "Down for scheduled maintenance" page..</p> ]]> </content:encoded> <pubDate>Tue, 27 Sep 2022 08:00:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/cllqi7c9r001vb7oha9wl4acn-9x7tx071yp50</link> <guid>https://status.tremendous.com/maintenance/cllqi7c9r001vb7oha9wl4acn-9x7tx071yp50</guid> </item> <item> <title>Testflight database upgrade</title> <description> Type: Maintenance Duration: 10 minutes Affected Components: API, Dashboard Sep 15, 19:42:34 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 15, 19:31:41 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 15, 18:30:23 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Sep 14, 20:02:15 GMT+0 - Identified - The sandbox environment (testflight.tremendous.com) will be undergoing scheduled maintenance during this time. There will be no impacts on the production environment. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 10 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>19:42:34</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>19:31:41</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>18:30:23</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>20:02:15</var> GMT+0</small><br><strong>Identified</strong> - The sandbox environment (testflight.tremendous.com) will be undergoing scheduled maintenance during this time. There will be no impacts on the production environment..</p> ]]> </content:encoded> <pubDate>Thu, 15 Sep 2022 19:30:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/cllqi7c9r0024b7ohgfv9edg1-vn2cvk6x5rmm</link> <guid>https://status.tremendous.com/maintenance/cllqi7c9r0024b7ohgfv9edg1-vn2cvk6x5rmm</guid> </item> <item> <title>Database maintenance</title> <description> Type: Maintenance Duration: 20 minutes Affected Components: API, Dashboard, Reward redemptions Aug 26, 23:52:20 GMT+0 - Completed - The scheduled maintenance has been completed. Aug 26, 23:50:42 GMT+0 - Identified - Verification is currently underway for the maintenance items. Aug 26, 23:21:35 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 26, 23:20:40 GMT+0 - Identified - We are realizing a database maintenance. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 20 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>23:52:20</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>23:50:42</var> GMT+0</small><br><strong>Identified</strong> - Verification is currently underway for the maintenance items..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>23:21:35</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>23:20:40</var> GMT+0</small><br><strong>Identified</strong> - We are realizing a database maintenance..</p> ]]> </content:encoded> <pubDate>Fri, 26 Aug 2022 23:22:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/cllqi7c9r002bb7ohg49d7c8q-9jw90ghx5sgm</link> <guid>https://status.tremendous.com/maintenance/cllqi7c9r002bb7ohg49d7c8q-9jw90ghx5sgm</guid> </item> <item> <title>Schedule maintenance</title> <description> Type: Maintenance Duration: 10 minutes Affected Components: API, Dashboard, Reward redemptions Mar 27, 12:10:23 GMT+0 - Completed - The scheduled maintenance has been completed. Mar 27, 12:00:39 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 27, 11:00:26 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Mar 25, 11:13:50 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 10 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>12:10:23</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>12:00:39</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>11:00:26</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>11:13:50</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> ]]> </content:encoded> <pubDate>Sun, 27 Mar 2022 12:00:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/cllqi7c9s0035b7oh3srf9y9m-frw0446xc0z8</link> <guid>https://status.tremendous.com/maintenance/cllqi7c9s0035b7oh3srf9y9m-frw0446xc0z8</guid> </item> <item> <title>Scheduled database upgrades</title> <description> Type: Maintenance Duration: 1 hour Affected Components: API, Dashboard, Reward redemptions Sep 26, 11:38:17 GMT+0 - Completed - Everything back to normal. Sep 26, 11:27:15 GMT+0 - Identified - Database upgrades are complete, just monitoring for any anomalies now. Sep 26, 11:00:15 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 22, 13:05:56 GMT+0 - Identified - We'll be undergoing scheduled maintenance for a database upgrade. During this time, API clients will receive "503 - Service Unavailable" responses. This should be complete within an hour. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 1 hour</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>11:38:17</var> GMT+0</small><br><strong>Completed</strong> - Everything back to normal..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>11:27:15</var> GMT+0</small><br><strong>Identified</strong> - Database upgrades are complete, just monitoring for any anomalies now..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>11:00:15</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>13:05:56</var> GMT+0</small><br><strong>Identified</strong> - We'll be undergoing scheduled maintenance for a database upgrade. During this time, API clients will receive "503 - Service Unavailable" responses. This should be complete within an hour..</p> ]]> </content:encoded> <pubDate>Sun, 26 Sep 2021 11:00:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/cllqi7c9s0047b7ohftnt6qff-wnlnj61lgsnv</link> <guid>https://status.tremendous.com/maintenance/cllqi7c9s0047b7ohftnt6qff-wnlnj61lgsnv</guid> </item> </channel> </rss>