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Skip to navigationSkip to main content Plain The most collaborative AI-powered support platform for scaling B2B support teams. security@plain.com Privacy PolicyOpens in new tab Compliance SOC 2 GDPR Resources View all 2026 - SOC2 Type II Report 2026- Penetration Test DPA Opens in new tab Privacy Policy Opens in new tab Terms of Service Opens in new tab Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 16 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 11 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 32 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Data collected Customer personally identifiable information Credit card information Employee personally identifiable information Personal health information Subprocessors View all Amazon Web Services • Cloud provider UK Hosting/Infrastructure Vercel • Hosting Distributed Hosting/Infrastructure OpenAI • AI US AI/LLM Provider Cloudflare • Cloud monitoring Distributed Hosting/Infrastructrure, Firewall && DDoS protection Updates View all General August 31 - Subprocessor Notification Published August 31, 2026 We are writing to notify you that we are adding xAIOpens in new tab and BasetenOpens in new tab to our subprocessor list. This change will take effect on September 30, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data. If you have any questions or concerns, please contact help@plain.com. Thank you, The Plain Team General April 14 - Subprocessor Notification Published April 14, 2026 We are writing to notify you that we are adding SalesforceOpens in new tab to our subprocessor list as a CRM integration. This is an opt-in integration that customers can turn on to send customer data to their CRM. This change will take affect on April 20, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team General March 23 - Subprocessor Notification Published March 23, 2026 We are writing to notify you that we are adding HubspotOpens in new tab to our subprocessor list as our CRM. This change will take affect on March 31, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team General March 4 - Subprocessor Notification Published March 4, 2026 We are writing to notify you that we are adding HyperlineOpens in new tab to our sub-processor list to further enhance our current billing operations. This change will take affect on March 12, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team Read more about August 31 - Subprocessor Notification Plain The most collaborative AI-powered support platform for scaling B2B support teams. security@plain.com Privacy PolicyOpens in new tab Compliance SOC 2 GDPR Resources View all 2026 - SOC2 Type II Report 2026- Penetration Test DPA Opens in new tab Privacy Policy Opens in new tab Terms of Service Opens in new tab Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 16 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 11 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 32 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Data collected Customer personally identifiable information Credit card information Employee personally identifiable information Personal health information Subprocessors View all Amazon Web Services • Cloud provider UK Hosting/Infrastructure Vercel • Hosting Distributed Hosting/Infrastructure OpenAI • AI US AI/LLM Provider Cloudflare • Cloud monitoring Distributed Hosting/Infrastructrure, Firewall && DDoS protection Updates View all General August 31 - Subprocessor Notification Published August 31, 2026 We are writing to notify you that we are adding xAIOpens in new tab and BasetenOpens in new tab to our subprocessor list. This change will take effect on September 30, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data. If you have any questions or concerns, please contact help@plain.com. Thank you, The Plain Team General April 14 - Subprocessor Notification Published April 14, 2026 We are writing to notify you that we are adding SalesforceOpens in new tab to our subprocessor list as a CRM integration. This is an opt-in integration that customers can turn on to send customer data to their CRM. This change will take affect on April 20, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team General March 23 - Subprocessor Notification Published March 23, 2026 We are writing to notify you that we are adding HubspotOpens in new tab to our subprocessor list as our CRM. This change will take affect on March 31, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team General March 4 - Subprocessor Notification Published March 4, 2026 We are writing to notify you that we are adding HyperlineOpens in new tab to our sub-processor list to further enhance our current billing operations. This change will take affect on March 12, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team Read more about April 14 - Subprocessor Notification Plain The most collaborative AI-powered support platform for scaling B2B support teams. security@plain.com Privacy PolicyOpens in new tab Compliance SOC 2 GDPR Resources View all 2026 - SOC2 Type II Report 2026- Penetration Test DPA Opens in new tab Privacy Policy Opens in new tab Terms of Service Opens in new tab Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 16 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 11 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 32 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Data collected Customer personally identifiable information Credit card information Employee personally identifiable information Personal health information Subprocessors View all Amazon Web Services • Cloud provider UK Hosting/Infrastructure Vercel • Hosting Distributed Hosting/Infrastructure OpenAI • AI US AI/LLM Provider Cloudflare • Cloud monitoring Distributed Hosting/Infrastructrure, Firewall && DDoS protection Updates View all General August 31 - Subprocessor Notification Published August 31, 2026 We are writing to notify you that we are adding xAIOpens in new tab and BasetenOpens in new tab to our subprocessor list. This change will take effect on September 30, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data. If you have any questions or concerns, please contact help@plain.com. Thank you, The Plain Team General April 14 - Subprocessor Notification Published April 14, 2026 We are writing to notify you that we are adding SalesforceOpens in new tab to our subprocessor list as a CRM integration. This is an opt-in integration that customers can turn on to send customer data to their CRM. This change will take affect on April 20, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team General March 23 - Subprocessor Notification Published March 23, 2026 We are writing to notify you that we are adding HubspotOpens in new tab to our subprocessor list as our CRM. This change will take affect on March 31, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team General March 4 - Subprocessor Notification Published March 4, 2026 We are writing to notify you that we are adding HyperlineOpens in new tab to our sub-processor list to further enhance our current billing operations. This change will take affect on March 12, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team Read more about March 23 - Subprocessor Notification Plain The most collaborative AI-powered support platform for scaling B2B support teams. security@plain.com Privacy PolicyOpens in new tab Compliance SOC 2 GDPR Resources View all 2026 - SOC2 Type II Report 2026- Penetration Test DPA Opens in new tab Privacy Policy Opens in new tab Terms of Service Opens in new tab Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 16 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 11 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 32 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Data collected Customer personally identifiable information Credit card information Employee personally identifiable information Personal health information Subprocessors View all Amazon Web Services • Cloud provider UK Hosting/Infrastructure Vercel • Hosting Distributed Hosting/Infrastructure OpenAI • AI US AI/LLM Provider Cloudflare • Cloud monitoring Distributed Hosting/Infrastructrure, Firewall && DDoS protection Updates View all General August 31 - Subprocessor Notification Published August 31, 2026 We are writing to notify you that we are adding xAIOpens in new tab and BasetenOpens in new tab to our subprocessor list. This change will take effect on September 30, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data. If you have any questions or concerns, please contact help@plain.com. Thank you, The Plain Team General April 14 - Subprocessor Notification Published April 14, 2026 We are writing to notify you that we are adding SalesforceOpens in new tab to our subprocessor list as a CRM integration. This is an opt-in integration that customers can turn on to send customer data to their CRM. This change will take affect on April 20, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team General March 23 - Subprocessor Notification Published March 23, 2026 We are writing to notify you that we are adding HubspotOpens in new tab to our subprocessor list as our CRM. This change will take affect on March 31, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team General March 4 - Subprocessor Notification Published March 4, 2026 We are writing to notify you that we are adding HyperlineOpens in new tab to our sub-processor list to further enhance our current billing operations. This change will take affect on March 12, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team Read more about March 4 - Subprocessor Notification Plain The most collaborative AI-powered support platform for scaling B2B support teams. security@plain.com Privacy PolicyOpens in new tab Compliance SOC 2 GDPR Resources View all 2026 - SOC2 Type II Report 2026- Penetration Test DPA Opens in new tab Privacy Policy Opens in new tab Terms of Service Opens in new tab Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 16 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 11 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 32 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Data collected Customer personally identifiable information Credit card information Employee personally identifiable information Personal health information Subprocessors View all Amazon Web Services • Cloud provider UK Hosting/Infrastructure Vercel • Hosting Distributed Hosting/Infrastructure OpenAI • AI US AI/LLM Provider Cloudflare • Cloud monitoring Distributed Hosting/Infrastructrure, Firewall && DDoS protection Updates View all General August 31 - Subprocessor Notification Published August 31, 2026 We are writing to notify you that we are adding xAIOpens in new tab and BasetenOpens in new tab to our subprocessor list. This change will take effect on September 30, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data. If you have any questions or concerns, please contact help@plain.com. Thank you, The Plain Team General April 14 - Subprocessor Notification Published April 14, 2026 We are writing to notify you that we are adding SalesforceOpens in new tab to our subprocessor list as a CRM integration. This is an opt-in integration that customers can turn on to send customer data to their CRM. This change will take affect on April 20, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team General March 23 - Subprocessor Notification Published March 23, 2026 We are writing to notify you that we are adding HubspotOpens in new tab to our subprocessor list as our CRM. This change will take affect on March 31, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team General March 4 - Subprocessor Notification Published March 4, 2026 We are writing to notify you that we are adding HyperlineOpens in new tab to our sub-processor list to further enhance our current billing operations. This change will take affect on March 12, 2026. You can view the updated sub-processor list hereOpens in new tab. We are committed to protecting your data and ensuring that we remain fully compliant with GDPR and other applicable data protection regulations. If you have any questions or concerns, please contact help@plain.comOpens in new tab. Thank you, The Plain Team