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Skip to navigationSkip to main content ScreenSteps, Inc. ScreenSteps provides a cloud-based Knowledge Operations platform that includes tools for knowledge capture, knowledge base, and custom-built courses. [email protected] Privacy PolicyOpens in new tab Compliance SOC 2 Type II Resources View all SOC 2 Type II Report 2026 Data Management Policy Human Resource Security Policy Secure Development Policy Penetration test Explanation of ScreenSteps Browser Extension Controls View all Infrastructure security Unique account authentication enforced Access revoked upon termination Unique network system authentication enforced View 3 more Infrastructure security controls Organizational security Confidentiality Agreement acknowledged by contractors Confidentiality Agreement acknowledged by employees Performance evaluations conducted View 2 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 1 more Product security control Internal security procedures Cybersecurity insurance maintained Board oversight briefings conducted Board charter documented View 11 more Internal security procedures controls Data collected Customer personally identifiable information Employee personally identifiable information Credit card information Personal health information Subprocessors View all Amazon Web Services, Inc. • Cloud provider United States Infrastructure provider Chargebee, Inc. United States Billing management Cloudflare • Cloud monitoring United States Edge services such as CDN and Firewallomains, etc. Datadog • Cloud monitoring United States Logging, monitoring, and application support FAQ View all Updates View all General Update to Our Subprocessor List - September 30, 2026 Published September 30, 2026 We have updated our subprocessor list to include Amplitude, a product analytics platform. Amplitude will be implemented in late October of 2026. All data will be hosted in the US. General Update to Our Subprocessor List - June 25, 2026 Published June 25, 2026 We have updated our subprocessor list to include Planhat, a CRM and customer success platform. Planhat will be implemented in late July or August of 2026. All data will be hosted in the US. General Update to Our Subprocessor List- July 8, 2024 Published July 8, 2024 We have recently updated our list of subprocessors. We are excited to announce the addition of OpenAI to our subprocessor team. Please subscribe to receive future updates about our subprocessor list.