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Subscribe to UpdatesSubscribe Marks & Spencer Employee Benefits UK orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 10, 2026 - 10:39 UTC Investigating - We are currently investigating an issue causing some orders of Marks & Spencer Employee Benefits UK (MASEB-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 09, 2026 - 17:47 UTC Temporary suspension of some Runa services Subscribe Update - Ordering and gift card fulfilment have been re-enabled for customers, for new orders. Services will be restored in phases. Availability of merchant gift cards will vary during this time. Nov 07, 2026 - 12:08 UTC Update - 05/11/26 13:50 GMT: This is an ongoing critical fraud incident, we are taking all the precautions to ensure that every avenue is explored and every risk mitigated, and we appreciate your patience in working with us to do this right. We have sent updated communication to Customers and Merchants as of 13:50 GMT. Nov 05, 2026 - 13:52 UTC Investigating - This morning our monitoring systems detected suspicious activity on our platform. As a precaution we have disabled access to some services, including the ability to fulfil payouts. We fully understand the impact this has on your program and apologise for the disruption to your services. Protecting your business an your customers is our top priority. We will restore service as soon as it is safe to do so. More information will be shared as we learn more. Nov 04, 2026 - 14:38 UTC AirlineGift IT orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of AirlineGift IT (AGIFT-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Sep 01, 2026 - 23:39 UTC Cinépolis: Boleto Formatos diferenciados (JR, IMAX, 4DX,ScreenX de Lunes a Domingo) MX orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Cinépolis: Boleto Formatos diferenciados (JR, IMAX, 4DX,ScreenX de Lunes a Domingo) MX (CINEBO-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Aug 18, 2026 - 15:28 UTC Swensen's SG orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Swensen's SG (SWENS-SG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Aug 14, 2026 - 04:55 UTC Roblox NZ orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Roblox NZ (ROBLOX-NZ) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Aug 13, 2026 - 12:00 UTC Wejściówka 72H – Cityfit PL orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Wejściówka 72H – Cityfit PL (WEJ-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Aug 11, 2026 - 09:41 UTC Cashi Walmart MX orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 11:34 UTC Investigating - We are currently investigating an issue causing some orders of Cashi Walmart MX (CASHI-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 23, 2026 - 23:00 UTC Xbox PL orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 09:30 UTC Investigating - We are currently investigating an issue causing some orders of Xbox PL (MCXBOX-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 23, 2026 - 21:13 UTC Razer Gold US orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 07:23 UTC Investigating - We are currently investigating an issue causing some orders of Razer Gold US (RZGOLD-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:06 UTC TANGS orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of TANGS (TANGS-SG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 04:13 UTC Regal Cinemas US orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 04:10 UTC Investigating - We are currently investigating an issue causing some orders of Regal Cinemas US (REGAL-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:19 UTC Adidas CA orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 04:10 UTC Investigating - We are currently investigating an issue causing some orders of Adidas CA (ADIDAS-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:16 UTC ASSAÍ ATACADISTA BR orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of ASSAÍ ATACADISTA BR (ASSAI-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 04:10 UTC ASSAÍ ATACADISTA BR orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of ASSAÍ ATACADISTA BR (ASSAI-BR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 04:10 UTC Crate & Barrel CA orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Crate & Barrel CA (CRATE-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 04:09 UTC Apple SE orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Apple SE (APPLE-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 03:49 UTC Roblox US orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 03:38 UTC Investigating - We are currently investigating an issue causing some orders of Roblox US (ROBLOX-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:01 UTC Macy's US orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 03:24 UTC Investigating - We are currently investigating an issue causing some orders of Macy's US (MACYS-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:22 UTC EA US orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of EA US (EA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 02:51 UTC Chedraui MX orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Chedraui MX (CHEDRA-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 02:44 UTC Walmart US orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 02:40 UTC Investigating - We are currently investigating an issue causing some orders of Walmart US (WMART-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:10 UTC Target US orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 02:26 UTC Investigating - We are currently investigating an issue causing some orders of Target US (TARGT-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:19 UTC Chevron and Texaco US orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 02:24 UTC Investigating - We are currently investigating an issue causing some orders of Chevron and Texaco US (CHEVTX-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:14 UTC Foodpanda SG orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Foodpanda SG (FPANDA-SG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 02:17 UTC Macys US orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 01:50 UTC Investigating - We are currently investigating an issue causing some orders of Macys US (MACTCB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:04 UTC Sephora US orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 01:44 UTC Investigating - We are currently investigating an issue causing some orders of Sephora US (SEPHRA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:20 UTC DoorDash CA orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 01:44 UTC Investigating - We are currently investigating an issue causing some orders of DoorDash CA (DDASH-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 00:58 UTC PlayStation Store US orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 01:43 UTC Investigating - We are currently investigating an issue causing some orders of PlayStation Store US (SONY-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:01 UTC DoorDash US orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 01:41 UTC Investigating - We are currently investigating an issue causing some orders of DoorDash US (DDASH-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:12 UTC Winners CA orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 01:41 UTC Investigating - We are currently investigating an issue causing some orders of Winners CA (WINNRS-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:21 UTC Sephora CA orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 01:39 UTC Investigating - We are currently investigating an issue causing some orders of Sephora CA (SEPH-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:07 UTC Apple Gift Card orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 01:38 UTC Investigating - We are currently investigating an issue causing some orders of Apple Gift Card (APPLE-H-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:20 UTC Sam's Club US orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 04, 2026 - 01:36 UTC Investigating - We are currently investigating an issue causing some orders of Sam's Club US (SAMSCL-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:20 UTC Red Robin® US orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Red Robin® US (REDROB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:21 UTC Guess CA orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Guess CA (GUESS-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 04, 2026 - 01:11 UTC Sporting Life CA orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 03, 2026 - 18:28 UTC Investigating - We are currently investigating an issue causing some orders of Sporting Life CA (SPRTNG-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 31, 2026 - 19:51 UTC Sephora IT orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 03, 2026 - 17:52 UTC Investigating - We are currently investigating an issue causing some orders of Sephora IT (SEPH-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 27, 2026 - 20:15 UTC ASDA George orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of ASDA George (ASDGRG-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 03, 2026 - 10:53 UTC GrabGifts SG orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of GrabGifts SG (GRABG-SG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 03, 2026 - 06:26 UTC The Landing Group of Restaurants CA orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of The Landing Group of Restaurants CA (TLGOR-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 03, 2026 - 00:35 UTC Hobbycraft UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Hobbycraft UK (HBCFT-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 02, 2026 - 16:43 UTC Frasers UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Frasers UK (FRAS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 02, 2026 - 11:37 UTC Schuh Kids UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Schuh Kids UK (SCHKDS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 02, 2026 - 10:33 UTC Answear PL orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Answear PL (ANSWR-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 02, 2026 - 01:40 UTC Razer Gold CA orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Razer Gold CA (RZRGLD-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 01, 2026 - 18:54 UTC PlayStation Store CA orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of PlayStation Store CA (SONY-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 01, 2026 - 18:49 UTC Evans Cycles UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Evans Cycles UK (CYCLE-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 01, 2026 - 14:14 UTC Frasers Group UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Frasers Group UK (FRSRS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 01, 2026 - 12:06 UTC Sephora AU orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Sephora AU (SEPH-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 01, 2026 - 05:13 UTC Kathmandu NZ orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Kathmandu NZ (KAT-NZ) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 01, 2026 - 00:13 UTC Market Place orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Market Place (MPLACE-SG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 31, 2026 - 23:11 UTC Shopee orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Shopee (SHOPEE-SG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 31, 2026 - 18:15 UTC Tapi Carpets & Floors UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Tapi Carpets & Floors UK (TAPI-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 31, 2026 - 13:06 UTC Schuh UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Schuh UK (SCHUH-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 31, 2026 - 11:35 UTC Dairy Farm Group SG orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Dairy Farm Group SG (DAIRYF-SG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 31, 2026 - 09:48 UTC Meijer US orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Meijer US (MEIJER-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 31, 2026 - 01:37 UTC Flannels UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Flannels UK (FLNNLS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 30, 2026 - 21:30 UTC Pizza Express UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Pizza Express UK (PIZZAX-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 30, 2026 - 15:48 UTC Matalan UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Matalan UK (MATLAN-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 30, 2026 - 13:11 UTC B&M UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of B&M UK (BANDM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 30, 2026 - 13:11 UTC Greggs UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Greggs UK (GREGGS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 30, 2026 - 11:39 UTC Xbox Game Pass PC 3M UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Xbox Game Pass PC 3M UK (MIX3PC-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 29, 2026 - 23:01 UTC Thalia AT orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Thalia AT (THALIA-AT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 29, 2026 - 08:45 UTC Microsoft Xbox SG orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Microsoft Xbox SG (XBOX-SG) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 29, 2026 - 07:11 UTC Tezenis FR orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Tezenis FR (TEZ-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 26, 2026 - 15:34 UTC Urban Pubs UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Urban Pubs UK (URBN-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 26, 2026 - 09:17 UTC RHS UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of RHS UK (RHS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 26, 2026 - 09:17 UTC Hotels.com SE orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Hotels.com SE (HCOM-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 26, 2026 - 09:16 UTC Clarks Ireland orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Clarks Ireland (CLRKS-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 26, 2026 - 09:16 UTC ASOS NL orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of ASOS NL (ASOS-NL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 26, 2026 - 09:16 UTC ASOS US orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of ASOS US (ASOS-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 26, 2026 - 03:39 UTC Innovasport MX orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Innovasport MX (INVSP-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 25, 2026 - 15:52 UTC ASOS IT orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of ASOS IT (ASOS-IT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 25, 2026 - 13:54 UTC Eurostar FR orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Eurostar FR (ESTAR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 19, 2026 - 15:46 UTC Roblox RO orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Roblox RO (ROBLOX-RO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 18, 2026 - 22:02 UTC Applebee's CA orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Applebee's CA (APPLEB-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 14, 2026 - 23:03 UTC Deliveroo AE orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Deliveroo AE (DEL-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 13, 2026 - 13:09 UTC Shein NZ orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Shein NZ (SHE-NZ) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 11, 2026 - 06:07 UTC Witchery AU orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Witchery AU (WITCH-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 07, 2026 - 08:59 UTC Google Play PL orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Google Play PL (GOPL-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Nov 03, 2026 - 15:25 UTC ASOS FR orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of ASOS FR (ASOS-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 24, 2026 - 21:06 UTC ASOS DE orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of ASOS DE (ASOS-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 24, 2026 - 18:48 UTC Jo Malone UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Jo Malone UK (JOMLN-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 24, 2026 - 17:52 UTC The Entertainer UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of The Entertainer UK (TENT-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 24, 2026 - 10:22 UTC London Theatre Direct UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of London Theatre Direct UK (LNDTH-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 24, 2026 - 09:40 UTC Hotels.com UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Hotels.com UK (HCOM-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 24, 2026 - 07:47 UTC Wagamama UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Wagamama UK (WAGA-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 24, 2026 - 07:35 UTC The White Company UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of The White Company UK (TWC-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 24, 2026 - 05:40 UTC Hotels.com AU orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Hotels.com AU (HCOM-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 24, 2026 - 02:57 UTC Costa UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Costa UK (COSTA-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 23, 2026 - 23:13 UTC ASOS UK orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of ASOS UK (ASOS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 23, 2026 - 22:12 UTC Nintendo Switch PL orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Nintendo Switch PL (NINTSW-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 23, 2026 - 17:03 UTC BYTOM PL orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of BYTOM PL (BYTOM-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 23, 2026 - 09:20 UTC Bunnings AU orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 23, 2026 - 07:42 UTC Investigating - We are currently investigating an issue causing some orders of Bunnings AU (BNNGS-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 22, 2026 - 06:36 UTC Adore Beauty NZ orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Adore Beauty NZ (ADORE-NZ) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 22, 2026 - 20:39 UTC Playstation PT orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Playstation PT (PLAY-PT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 20, 2026 - 17:59 UTC Fairytale FR orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Fairytale FR (FRITL-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 20, 2026 - 12:05 UTC Steam PL orders are failing Subscribe Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 03, 2026 - 09:50 UTC Investigating - We are currently investigating an issue causing some orders of Steam PL (STEAM-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Sep 24, 2026 - 19:08 UTC Xbox Game Pass Ultimate 1 Month CA orders are failing Subscribe Investigating - We are currently investigating an issue causing some orders of Xbox Game Pass Ultimate 1 Month CA (XBXGP1-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Sep 19, 2026 - 22:22 UTC About This Site We continuously monitor the status of Runa services. If there are any interruptions in service updates will be posted here. You can subscribe to this page via email to get notified of any incidents affecting our service, your subscription can be customised to specific categories of incident such as per country payouts. Uptime over the past 90 days. View historical uptime. Runa API Partial Outage Runa Web App Partial Outage Gift Processing Major Outage Email Delivery Operational Runa Playground Environment Major Outage Payout Fulfilment Partial Outage Argentina Operational Australia Partial Outage Austria Partial Outage Belgium Operational Brazil Partial Outage Bulgaria Operational Canada Partial Outage Chile Operational Colombia Operational Croatia Operational Czechia Operational Denmark Operational Estonia Operational Finland Operational France Partial Outage Germany Partial Outage Greece Operational Hungary Operational India Operational Ireland Partial Outage Italy Partial Outage Japan Operational Latvia Operational Lithuania Operational Luxembourg Operational Malaysia Operational Mexico Partial Outage Netherlands Partial Outage New Zealand Partial Outage Norway Operational Peru Operational Poland Partial Outage Portugal Partial Outage Romania Partial Outage Saudi Arabia Operational Singapore Partial Outage Slovakia Operational Slovenia Operational South Africa Operational South Korea Operational Spain Operational Sweden Partial Outage Switzerland Operational United Arab Emirates Partial Outage United Kingdom Partial Outage United States Partial Outage Payments Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Nov 11, 2026 No incidents reported today. Nov 10, 2026 Unresolved incident: Marks & Spencer Employee Benefits UK orders are failing. Nov 9, 2026 Xbox Game Pass Essential 6M UK orders are failing Resolved - This incident has been resolved. Nov 9, 17:41 UTC Investigating - We are currently investigating an issue causing some orders of Xbox Game Pass Essential 6M UK (MIX6GC-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 7, 14:24 UTC Nov 8, 2026 No incidents reported. Nov 7, 2026 Unresolved incident: Temporary suspension of some Runa services. Nov 6, 2026 No incidents reported. Nov 5, 2026 Upstream Provider Maintenance Completed - The scheduled maintenance has been completed. Nov 5, 11:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 09:00 UTC Scheduled - Due to an upstream provider maintenance, orders for some products (list provided below) may fail intermittently during these windows: From: 2026-11-05, 09:00 UTC To: 2026-11-05, 11:00 UTC 🛠️ Affected Products All products Oct 30, 12:52 UTC Nov 4, 2026 Upstream Provider Maintenance Completed - The scheduled maintenance has been completed. Nov 4, 11:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 09:00 UTC Scheduled - Due to an upstream provider maintenance, orders for some products (list provided below) may fail intermittently during these windows: From: 2026-11-04, 09:00 UTC To: 2026-11-04, 11:00 UTC 🛠️ Affected Products All products Oct 30, 12:50 UTC Nov 3, 2026 H&M PL orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 30, 05:39 UTC Investigating - We are currently investigating an issue causing some orders of H&M PL (HM-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 28, 12:28 UTC GAP US orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 27, 13:57 UTC Investigating - We are currently investigating an issue causing some orders of GAP US (GAP-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 27, 01:53 UTC Côte UK orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 3, 13:37 UTC Investigating - We are currently investigating an issue causing some orders of Côte UK (COTEB-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 24, 18:11 UTC Pyszne PL orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 26, 02:48 UTC Investigating - We are currently investigating an issue causing some orders of Pyszne PL (JEAT-PL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 24, 09:47 UTC Clarks UK orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Nov 3, 10:56 UTC Investigating - We are currently investigating an issue causing some orders of Clarks UK (CLRKS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 24, 09:21 UTC Conrad DE orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 23, 11:15 UTC Investigating - We are currently investigating an issue causing some orders of Conrad DE (CRAD-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 23, 10:43 UTC Google Play US orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 23, 14:32 UTC Investigating - We are currently investigating an issue causing some orders of Google Play US (PLAY-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 23, 13:14 UTC DoorDash US orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 23, 15:38 UTC Investigating - We are currently investigating an issue causing some orders of DoorDash US (DDASH-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 23, 08:56 UTC Lowe's US orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 23, 17:58 UTC Investigating - We are currently investigating an issue causing some orders of Lowe's US (LOWES-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 23, 16:16 UTC Home Depot CA orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 22, 00:41 UTC Investigating - We are currently investigating an issue causing some orders of Home Depot CA (DEPOT-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 21, 17:18 UTC DoorDash US orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 22, 10:52 UTC Investigating - We are currently investigating an issue causing some orders of DoorDash US (DDASH-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 22, 04:00 UTC Kaufland RO orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 22, 08:25 UTC Investigating - We are currently investigating an issue causing some orders of Kaufland RO (KAUF-RO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 22, 07:58 UTC Conforama FR orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 22, 10:55 UTC Investigating - We are currently investigating an issue causing some orders of Conforama FR (CONFMA-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 22, 07:11 UTC Oxybul-Okaïdi FR orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 23, 08:14 UTC Investigating - We are currently investigating an issue causing some orders of Oxybul-Okaïdi FR (OXYBUL-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 22, 07:41 UTC Blizzard UK orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 22, 20:04 UTC Investigating - We are currently investigating an issue causing some orders of Blizzard UK (BLZZRD-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 21, 17:54 UTC Blizzard DE orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 21, 19:51 UTC Investigating - We are currently investigating an issue causing some orders of Blizzard DE (BLZZRD-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 21, 17:56 UTC Home Depot US orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 21, 18:08 UTC Investigating - We are currently investigating an issue causing some orders of Home Depot US (DEPOT-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 21, 16:21 UTC Walmart US orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 16, 06:28 UTC Investigating - We are currently investigating an issue causing some orders of Walmart US (WMART-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 16, 05:13 UTC Swarovski UK orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 15, 16:18 UTC Investigating - We are currently investigating an issue causing some orders of Swarovski UK (SWAR-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 15, 16:15 UTC Swarovski UK orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 15, 16:11 UTC Investigating - We are currently investigating an issue causing some orders of Swarovski UK (SWAR-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 15, 16:10 UTC Boots IE orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 17, 07:15 UTC Investigating - We are currently investigating an issue causing some orders of Boots IE (BOOTS-IE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 15, 12:14 UTC MakeMyTrip Pre Buy IN orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 14, 16:34 UTC Investigating - We are currently investigating an issue causing some orders of MakeMyTrip Pre Buy IN (MMTP-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 9, 15:55 UTC Croma IN orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 14, 17:02 UTC Investigating - We are currently investigating an issue causing some orders of Croma IN (CROM-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 8, 19:20 UTC Just Eat UK orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 7, 15:08 UTC Investigating - We are currently investigating an issue causing some orders of Just Eat UK (JEAT-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 7, 14:10 UTC Apple NO orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 6, 17:36 UTC Investigating - We are currently investigating an issue causing some orders of Apple NO (APPLE-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 5, 18:51 UTC Amazon MX orders are failing Resolved - This issue has been resolved and the product is working as expected. Nov 3, 16:29 UTC Monitoring - We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly. Oct 2, 17:58 UTC Investigating - We are currently investigating an issue causing some orders of Amazon MX (AMZ-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause. Oct 2, 06:31 UTC Nov 2, 2026 Nov 1, 2026 Oct 31, 2026 Oct 30, 2026 Oct 29, 2026 Oct 28, 2026 Incident History Powered by Atlassian Statuspage