Runa

runa.io

Runa declares 27 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Cloudflare and Slack. No published changes since we first read it on Nov 6, 2026.

Subprocessors CSV of Runa's subprocessors · Atom feed of Runa's subprocessors DORA draft CSV of Runa's subprocessors as declared by Runa what's this? · 

27 third parties.

NamePurposeLocationListed since
AiPrise Inc. AI Compliance Platform - KYC, KYB onboarding and reviewsGlobal
Airwallex Payment ProcessingGlobal
Amazon Web Services (AWS) Infrastructure HostingIreland
auth0 by Okta Customer Authentication PlatformIreland
Avoma AI Platform for note-taking and scheduling for SalesUnited States
BigCommerce Whitelabel, e-commerce providerGlobal
Braintree Payments Disputes and ChargebacksEurope
Chili Piper Sales Team meeting booking platformUnited States
Cloudflare Web SecurityUnited States & Europe
Count Data Analytics BI toolEurope
Datadog Infrastructure logging and monitoring platformUnited States
Highnote Payment Services ProviderUnited States
HubSpot Marketing platformUnited States
Hyperwallet Payment Services ProviderUnited States & Europe
Kleene Data transfer servicesUnited Kingdom
Mailchimp Email ProviderUnited States
Mixpanel Product analyticsEurope
NetSuite Financial accounting platform including customer invoicingUnited Kingdom
PayPal Payment providerUnited States
PayPal (Europe) S.à r.l et Cie, S.C.A. Payment providerEurope
Resistant AI Transactional Fraud Protection ProviderEU
Riskified Fraud Protection ProviderUnited States
Salesforce CRM platformUnited States
Slack Messaging servicesUnited States
SmartSearch KYC/AMLUK
Snowflake Data warehousing servicesUnited Kingdom
Zendesk® Customer support platformIreland

Web TechnologiesCSV of Runa's web technologies · Atom feed of Runa's web technologies

Runa's homepage made 117 requests to 28 domains, and 12 services controlled by another company.

Analytics (7): HubSpot, Hotjar, Google Cloud, LinkedIn, Meta, G2.com, MarTech Solutions LLC (GA Connector)Advertising (1): Reddit, Inc.Marketing automation (1): ApolloOther (2): Security: DataGrail; Widgets: NavatticUnclassified (1): no technology detected from them: Ploy, Inc.

12 third parties by category: Analytics 7Advertising 1Marketing automation 1Other 2Unclassified 1

Third parties 12 · 50 requests
HubSpotsubprocessor HubSpot HubSpot Analytics 11% of the page's requests 13
Hotjar Hotjar 7% of the page's requests 8
Google Cloud Google Analytics Google Tag Manager 5% of the page's requests 6
Ploy, Inc. ploy.ai 3% of the page's requests 4
Apollo Apollo.io 3% of the page's requests 3
LinkedIn Linkedin Insight Tag 3% of the page's requests 3
Meta Facebook Pixel 2.9.438 3% of the page's requests 3
Reddit, Inc. Reddit Ads 3% of the page's requests 3
DataGrail DataGrail 2% of the page's requests 2
G2.com G2 Track Your Prospects 2% of the page's requests 2
MarTech Solutions LLC (GA Connector) GA Connector 2% of the page's requests 2
Navattic Navattic <1% of the page's requests 1
First party 1 · 67 requests
Runa Astro 6.4.8 Cloudflare Contentsquare HSTS Lucide Open Graph Priority Hints Swiper core-js 3.32.2 57% of the page's requests 67

8 tracked companies loaded by the homepage are not in Runa's subprocessor list. A website can use a service without it processing customer data.

ComplianceCSV of Runa's compliance · Atom feed of Runa's compliance

Certified
Says it complies with

Certifications as Runa's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV of Runa's status page incidents · Atom feed of Runa's status page incidents

Aug 14: 1 incident (1 minor)Aug 15: 1 incident (1 minor)Aug 16: no incident reportedAug 17: 1 incident (1 minor)Aug 18: 1 incident (1 minor)Aug 19: 5 incidents (5 minor)Aug 20: 2 incidents (2 minor)Aug 21: no incident reportedAug 22: 1 incident (1 minor)Aug 23: 1 incident (1 minor)Aug 24: 3 incidents (3 minor)Aug 25: 5 incidents (5 minor)Aug 26: 6 incidents (6 minor)Aug 27: no incident reportedAug 28: 5 incidents (5 minor)Aug 29: 6 incidents (6 minor)Aug 30: 2 incidents (2 minor)Aug 31: 8 incidents (8 minor)Sep 1: 4 incidents (4 minor)Sep 2: 5 incidents (5 minor)Sep 3: 9 incidents (9 minor)Sep 4: 3 incidents (3 minor)Sep 5: no incident reportedSep 6: 3 incidents (3 minor)Sep 7: 6 incidents (6 minor)Sep 8: 3 incidents (3 minor)Sep 9: 7 incidents (7 minor)Sep 10: 2 incidents (2 minor)Sep 11: 1 incident (1 minor)Sep 12: 5 incidents (5 minor)Sep 13: 2 incidents (2 minor)Sep 14: 7 incidents (7 minor)Sep 15: 4 incidents (4 minor)Sep 16: 5 incidents (5 minor)Sep 17: 2 incidents (2 minor)Sep 18: 6 incidents (6 minor)Sep 19: 5 incidents (5 minor)Sep 20: 1 incident (1 minor)Sep 21: 8 incidents (8 minor)Sep 22: 10 incidents (10 minor)Sep 23: 5 incidents (5 minor)Sep 24: 6 incidents (6 minor)Sep 25: 2 incidents (2 minor)Sep 26: 1 incident (1 minor)Sep 27: 2 incidents (2 minor)Sep 28: 3 incidents (3 minor)Sep 29: no incident reportedSep 30: 1 incident (1 minor)Oct 1: 4 incidents (4 minor)Oct 2: 2 incidents (2 minor)Oct 3: no incident reportedOct 4: no incident reportedOct 5: 2 incidents (2 minor)Oct 6: no incident reportedOct 7: 2 incidents (2 minor)Oct 8: 1 incident (1 minor)Oct 9: 1 incident (1 minor)Oct 10: no incident reportedOct 11: no incident reportedOct 12: 1 incident (1 minor)Oct 13: no incident reportedOct 14: no incident reportedOct 15: 5 incidents (5 minor)Oct 16: 1 incident (1 minor)Oct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: 2 incidents (2 minor)Oct 21: 9 incidents (9 minor)Oct 22: 6 incidents (6 minor)Oct 23: 21 incidents (21 minor)Oct 24: 11 incidents (11 minor)Oct 25: no incident reportedOct 26: no incident reportedOct 27: 1 incident (1 minor)Oct 28: 2 incidents (2 minor)Oct 29: 1 incident (1 minor)Oct 30: no incident reportedOct 31: no incident reportedNov 1: 1 incident (1 minor)Nov 2: no incident reportedNov 3: no incident reportedNov 4: 8 incidents (1 critical, 7 minor)Nov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: 1 incident (1 minor)Nov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 282 incidents in 90 days
  • 1 major or critical
  • 20 h 14 min typical time to resolve
BeganIncidentImpactLasted
Microsoft Xbox Game Pass Ult 1M ESD NO orders are failingminor4 days
Microsoft Xbox Game Pass Core 12M ESD NO orders are failingminor1 h 30 min
PlayStation NO orders are failingminor8 days
JYSK FI orders are failingminor24 days
Engbers DE orders are failingminor20 days
UCI Cinemas DE orders are failingminor3 days
Microsoft Xbox Game Pass Core 3M ESD NO orders are failingminor6 days
Apple - FR orders are failingminor4 days

Incidents per month

0 100 200 Dec 2025: 184 incidents (184 minor) · typical time to resolve 9 h 40 min Jan 2026: 159 incidents (159 minor) · typical time to resolve 45 h 20 min Feb 2026: 73 incidents (73 minor) · typical time to resolve 6 h 24 min Mar 2026: 193 incidents (193 minor) · typical time to resolve 23 h 4 min Apr 2026: 182 incidents (182 minor) · typical time to resolve 8 h 47 min May 2026: 179 incidents (179 minor) · typical time to resolve 5 h 20 min Jun 2026: 134 incidents (134 minor) · typical time to resolve 10 h 33 min Jul 2026: 103 incidents (103 minor) · typical time to resolve 13 h 57 min Aug 2026: 95 incidents (95 minor) · typical time to resolve 7 h 12 min Sep 2026: 118 incidents (118 minor) · typical time to resolve 5 h 49 min Oct 2026: 72 incidents (72 minor) · typical time to resolve 7 days Nov 2026: 12 incidents (1 critical, 11 minor) · typical time to resolve 71 days Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidentsBar
Brazil2
United Kingdom2
Canada1
Gift Processing1
Mexico1
Runa API1
Runa Playground Environment1
Runa Web App1

As Runa's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Runa's subprocessorsCSV of incidents reported by vendors Runa lists · Atom feed of incidents reported by vendors Runa lists

42 reported incidents in the last 30 days, by 10 of the vendors Runa lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Runa was involved.

DateCompanyIncidentImpactLasted
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
Chili PiperCRM actions stuck in processing major44 min
SnowflakeINC20000337 minor2 h 5 min
SnowflakeINC20000336 minor3 h 20 min
NetSuiteNetSuite Service | UK Newport critical30 min
MixpanelDuplicate charges on a subset of customer accounts no impact stated—
BigCommerceSome products are not searchable in Storefront no impact stated1 h 51 min
HubSpotHubSpot is experiencing issues no impact stated22 min
SnowflakeINC20000321 minor3 h 25 min
SnowflakeINC20000319 minor21 h 27 min
DatadogMetrics query are disrupted major2 h 29 min
BigCommerceHigh Rate of Cloudflare Challenge Pages minor43 h 17 min
BigCommerceDegraded search availability across the platform minor1 h 5 min
Airwallex USPartial outage on FX conversion-quote service major12 min
BigCommerceBolt payments are currently failing major2 h 11 min
DatadogElevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder major56 min
BigCommerceSome Android shoppers on headless storefronts may be unable to reach checkout major2 h 10 min
Airwallex USDegraded performance in Sandbox simulation features minor3 days
BigCommerceSearch availability reduced and latency increased minor3 h 12 min
BigCommerceDelays in Real-Time Event Processing no impact stated14 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated2 h 47 min
KleenePrivate filestore is down major6 min
HighnoteWebhook notifications delayed minor47 min
BigCommerceAuthorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores minor7 h 32 min
HubSpotUpdate on PHP security vulnerability no impact stated1 h 53 min

And 17 more. All of them: CSV · Who is around them.

ChangesCSV of Runa's changes · Atom feed of Runa's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Runa's site

Runa transparency rating

It updates with the rating.

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