Snapshot 254897
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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],
"body": "Form3 are investigating a performance degradation to the Form3 Services\n\nInvestigations are ongoing and an update will be provided as soon as more information becomes available.",
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}
],
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"name": "INC492586 - Degradation Across Multiple Form3 Services",
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},
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}
],
"created_at": "2026-10-20T10:48:38.019Z",
"id": "zqr6cp19cj4c",
"impact": "minor",
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{
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],
"body": "The Cloud Providers Incident has been resolved as of 13:00 UTC\n\nWe have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.\n\nFurther details will be provided in the postmortem in due course.",
"created_at": "2026-10-20T14:54:10.334Z",
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{
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],
"body": "While the Cloud Provider implemented recovery actions, we observed another brief increase in processing times for Form3 – UK Instant and a short spike in admission timeouts for Form3 – SEPA Instant.\n\nForm3 continues to monitor the situation while the Cloud Provider works on a permanent fix.",
"created_at": "2026-10-20T13:13:07.045Z",
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{
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}
],
"body": "From 06:01 UTC, Form3 experienced an impact to the UK instant service.\n \nWe have investigated the issue and can confirm a brief spike in processing times between 06:01 - 06:07 UTC. \n\nThis was due to a Cloud provider incident, for which we are currently monitoring to ensure there is no further impact.\n\nFurther details will be provided in the postmortem in due course.",
"created_at": "2026-10-20T10:48:38.096Z",
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}
],
"metadata": {},
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"name": "INC488090 - Degradation to Form3 - UK Instant \u0026 Form3 - SEPA Instant",
"page_id": "nmk3gsdbkn08",
"postmortem_body": "On Tuesday, 20th October, Form3 experienced two brief periods of processing delays affecting the Form3 UK Instant and Form3 SEPA Instant services:\n\n* 06:01–06:07 UTC\n* 12:57–12:59 UTC\n\nThe delays were caused by an incident affecting one of our third-party cloud providers. The provider resolved the underlying infrastructure issue at 15:41 UTC.\n\nFollowing recovery and continued monitoring, our Incident Response Team confirmed that services had returned to normal and that there was no ongoing customer impact.",
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},
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"body": "Between 06:34 : 06:40 UTC Form3 observed performance degradation to the FPS Instant service. \n\nWe have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed..",
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}