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Skip to navigationSkip to main content Welcome to the T-Pro Trust Center At T-Pro, we build intelligent tools that empower clinicians to focus on patient care - not paperwork. Our AI-powered platform simplifies clinical documentation, transcription, and communication, helping healthcare professionals save time, reduce burnout, and improve the quality of care. From digital dictation and speech recognition to an ambient AI assistant, we’re redefining how clinicians interact with data. T-Pro integrates seamlessly into existing hospital and practice systems, ensuring a secure, compliant, and intuitive experience. We understand that trust is the foundation of innovation in healthcare. That’s why we’re committed to transparency, data protection, and security across everything we do. This Trust Center gives you a clear view of how we safeguard information, maintain compliance, and uphold the highest standards of integrity in our technology and operations. Compliance ISO 27001:2022 ISO/IEC 9001:2015 UK Cyber Essentials NIST CSF 2.0 Australian Essential 8 GDPR HIPAA ISO14001:2015 ISO 13485:2016 ISO 14971:2019 U UK MDR Class I Certification ISO/IEC 42001:2023 Resources View all Certifications View 3 more Information Security & AI Management System TPro-ISO27001-Statement of Applicability TPro-ISO42001-Statement-of-Applicability TPRO-001-IMS-Scope-Statements TPRO-002-Integrated-Management-System-Manual View 13 more Compliance TPro_DPIA_Scribe_Ambient_AI_v3 TPro_DPIA_Dictate_and_Speech_v5 T-Pro Scribe – DTAC Submission (v2.0) T-Pro Dictate & Speech - DTAC Submission (v2_0) Medical Device Documentation T-Pro Clinical Risk Management Plan T-Pro_Scribe_CSCR_V14 T-Pro_CSCR_Digital_Dictation_V3 T-Pro_Dictate_Hazard_Log_V5 View 4 more Controls View all Infrastructure security Authentication information Use of cryptography Clock synchronization View 3 more Infrastructure security controls Organizational security Information security roles and responsibilities Physical security perimeters Determining the scope of the information security management system View 9 more Organizational security controls Product security Secure development life cycle Secure coding Internal security procedures ICT readiness for business continuity Information security management system Contact with authorities View 22 more Internal security procedures controls Data and privacy Data leakage prevention Acceptable use of information and other associated assets Data collected Customer personally identifiable information Employee personally identifiable information Credit card information Personal health information Subprocessors View all Amazon Web Services • Cloud hosting and infrastructure EU (Ireland) and Australia (Sydney) AWS provides the cloud infrastructure for the T-Pro platform, including compute, storage, networking and database services. Production data is hosted in the AWS region approved for each deployment. The standard environment for the UK, Ireland and EU is eu-west-1 (Ireland) and the standard environment for Australia and New Zealand is ap-southeast-2 (Sydney). Amazon Bedrock, an AWS service, provides the generative AI inference used by T-Pro Scribe. The model runs within AWS in the approved region. Prompts and outputs are not shared with the model provider and are not used to train their models. Data is encrypted in transit using TLS and at rest using AES-256 with keys managed in AWS KMS. HubSpot • CRM and Marketing EU HubSpot is T-Pro’s customer relationship management and marketing platform. It holds business contact details for customers, prospects and partners, along with records of commercial correspondence. HubSpot is not part of the clinical processing path. Patient clinical content is not stored in HubSpot. Microsoft • Collaboration and Productivity EU (Ireland) Microsoft 365 provides T-Pro’s email, document storage, and Teams collaboration. It is used for corporate communication, internal documentation and customer correspondence, including support and account management. Microsoft 365 is not part of the clinical processing path and is not used as a store for patient clinical records. Access is controlled by role, protected with multi-factor authentication, and logged. ClickHouse • Reporting and analytics EU (Ireland) ClickHouse Cloud hosts T-Pro’s reporting and analytics database. Selected reporting fields, including identifiers and workflow metadata, are replicated from the production platform so customers and T-Pro can report on documentation volumes, turnaround and system performance. Clinical transcription text and NLP content are not replicated to ClickHouse under the current implementation. Data is encrypted in transit and at rest, and deletions in the source platform propagate to ClickHouse so that removed records are not retained in the analytics copy. Updates View all Compliance T-Pro achieves ISO42001 (AI Management System) certification and plans for MDR (Medical Device Regulations) compliance. Published October 9, 2026 T-Pro Scribe is certified to ISO/IEC 42001 We are proud to announce that T-Pro Scribe is certified to ISO/IEC 42001:2023, the international standard for AI management systems. For clients, it means the way T-Pro governs AI has been independently audited against a published standard: how AI systems are approved, how their impact on patients and clinicians is assessed, how model changes are tested and released, and who is accountable throughout. That is assurance work clients no longer need to do themselves, and it lines up with what is coming under the EU AI Act. The full AIMS documentation is now available in the Resources section, along with the certificate. What’s next: EU MDR and ISO 13485 Scribe is a medical device, and the regulatory bar rises with it. It is UKCA marked as a Class I device in the UK today, and we are now working towards EU MDR certification as a Class IIa device with Scarlet as our notified body. Alongside that we are certifying our quality management system to ISO 13485, the QMS standard medical device manufacturers are expected to hold. The two go hand in hand, because a notified body assesses both the quality system and the device documentation before Class IIa certification is granted. For clients, this brings clinical safety under the same independent scrutiny as security and AI governance. How Scribe is designed, tested, released and monitored in service gets assessed by an external body against medical device law, which gives clinical safety and governance teams a solid basis for their own deployment assurance. More evidence will follow here as each milestone completes. Questions or documentation requests: itsec@tpro.io General T-Pro launches its Trust Centre Published November 12, 2025 We’re excited to announce the launch of the T-Pro Trust Centre - your central hub for information on our security, privacy, and compliance practices. The Trust Centre provides transparency into how T-Pro protects sensitive healthcare data and meets international standards. You’ll find key details on: Overview: Our approach to security, privacy, and compliance. Resources: Access to certifications and documentation. Controls: Details on our technical and organisational safeguards. Subprocessors: A transparent list of trusted partners. FAQ & Updates: Answers and announcements on certifications, audits, and new initiatives. At T-Pro, trust is built on transparency. We maintain controls aligned with industry best practices and recognised frameworks, and will continue expanding the Trust Centre with new certifications and updates as we grow. For questions or documentation requests, contact itsec@tpro.io. Media View all T-Pro and the Future of Healthcare Opens in new tab Join Mark Gilmartin, COO, and Jonathan Larbey, CEO of T-Pro, as they explore the latest advancements at the cutting edge of healthcare technology. This video features our leaders discussing innovative strategies and visionary approaches that are redefining industry standards. Whether you're deeply involved in healthcare technology or simply keen to stay abreast of the latest trends, this presentation will provide the insights necessary to maintain a competitive edge. Experience firsthand how T-Pro is addressing the challenges of the digital era and expanding the possibilities of medical technology. T-Pro is a global leader in AI-powered Speech Technology and Robotic Process Automation in Healthcare, dedicated to reducing the administrative burden on healthcare professionals. With over 1,000 healthcare organisations transformed across the UK, Ireland, Germany, Australia, New Zealand, and Southeast Asia, T-Pro supports over 85,000 active users in enhancing patient care through innovative, best-in-class software solutions. Don't miss out on valuable perspectives that could transform your understanding of technology's role in healthcare. For more information, visit: https://info.tpro.io Ramsay Health Care UK: Client Testimonial Opens in new tab The video features Rebecca Granger, Head of Digital Experience at Ramsay Health Care UK, discussing the adoption and advantages of T-Pro's clinical documentation solutions within the organisation. She explains how T-Pro's advanced, cloud-based platform has transformed their documentation processes, enhancing efficiency and accuracy in clinical correspondence. Rebecca provides insights into its positive impact on staff productivity and patient care, highlighting the seamless integration of T-Pro’s technology into their existing systems. This collaboration reflects Ramsay Health Care UK's dedication to embracing innovative solutions to improve their digital experience and overall healthcare services.