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Subscribe to UpdatesSubscribe All Systems Operational About This Site Welcome to Backstory's home for real-time and historical data on system performance. Uptime over the past 90 days. View historical uptime. Backstory Web-Application Operational Backstory Analyze Operational Salesforce Inbound Data Integration Operational Salesforce Outbound Data Integration Operational Data Warehouse Operational Activity Intake APIs and Services Operational Backstory Metrics Services Operational SalesAI Services Operational Single Sign On (SSO) login Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Nov 11, 2026 No incidents reported today. Nov 10, 2026 No incidents reported. Nov 9, 2026 No incidents reported. Nov 8, 2026 No incidents reported. Nov 7, 2026 No incidents reported. Nov 6, 2026 No incidents reported. Nov 5, 2026 No incidents reported. Nov 4, 2026 No incidents reported. Nov 3, 2026 No incidents reported. Nov 2, 2026 No incidents reported. Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 No incidents reported. Oct 29, 2026 No incidents reported. Oct 28, 2026 Salesforce outage: some integrations require re-authorization Resolved - Salesforce has resolved the incident that caused this disruption, and Backstory services are operating normally. We contacted customers whose Salesforce integration was disconnected. If your organization was affected and has not yet reauthorized, please follow the steps in our Help Center: https://help.backstory.ai/en/articles/16985967-action-required-re-authorize-your-salesforce-integration-following-the-salesforce-outage If you need assistance, contact support@backstory.ai or your Customer Success Manager. Oct 28, 08:47 PDT Identified - On the evening of October 22, Salesforce experienced a service incident that disrupted logins across many instances (Salesforce Trust incident 20004512). Salesforce has since restored service. As a result, some Backstory customers lost their Salesforce connection, and an administrator will need to re-authorize the Salesforce integration user before data resumes flowing. This will not recover automatically. Who is affected: A subset of customers. We are contacting the administrators of affected instances directly. How to check: In the Backstory Admin Panel, open the Sync Log. If there have been no successful Salesforce syncs since October 22, you'll need to re-authorize. What to do: Re-authorize your Salesforce integration user by following the steps in our Help Center: https://help.backstory.ai/en/articles/16985967-action-required-re-authorize-your-salesforce-integration-following-the-salesforce-outage. Once reconnected, pending updates will sync automatically. Please act soon: Salesforce retains deleted-record information for a limited time. Reconnecting promptly ensures records deleted in Salesforce during the disconnect are also removed from Backstory. If you need help, contact support@backstory.ai or your Customer Success Manager. Oct 23, 07:20 PDT Incident History Powered by Atlassian Statuspage