Snapshot 255337
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"id": "p92k0rd99z1q",
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"body": "The root cause of the intermittent Microsoft Entra ID Single Sign-On authentication issues affecting ESET PROTECT has been identified and a fix has been prepared. The fix is currently pending release; however, the deployment schedule has not yet been confirmed. We will provide further updates as soon as release timing is available.",
"created_at": "2026-11-06T13:19:22.380+01:00",
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],
"body": "We are currently investigating intermittent issues affecting Microsoft Entra ID Single Sign-On (SSO) authentication to ESET PROTECT.\n\nAffected users may experience slow login attempts, excessive redirects, or login failures requiring multiple attempts to access the console.\n\nThe issue has been reported since November 2, 2026, and may affect users globally.\n\nOur teams are actively investigating the issue. We apologize for the inconvenience and will provide updates as more information becomes available.",
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"body": "We are currently investigating intermittent issues affecting Microsoft Entra ID Single Sign-On (SSO) authentication to ESET PROTECT.\n\nAffected users may experience slow login attempts, excessive redirects, or login failures requiring multiple attempts to access the console.\n\nThe issue has been reported since November 2, 2026, and may affect users globally.\n\nOur teams are actively investigating the issue. We apologize for the inconvenience and will provide updates as more information becomes available.",
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}
],
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"body": "Please be aware that on October 26, 2026 between 09:00 - 15:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.\n\nDuring the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 120 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users \u0026 components).\n\nThank you for your patience and understanding.",
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],
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],
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{
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],
"body": "This incident is under investigation",
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],
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}
},
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}
],
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}
},
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},
{
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{
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}
],
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}
},
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{
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"name": "Europe, Africa, Asia Pacific",
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},
{
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"description": null,
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{
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},
{
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}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-10-22T15:00:11.536+02:00",
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"id": "v0051s4s6mnn",
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},
{
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{
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{
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{
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],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-10-21T07:00:09.375+02:00",
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"id": "f0h8y8j0cfsx",
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},
{
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{
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],
"body": "Please be aware that on 21/Oct/2026 and 22/Oct/2026, between 05:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs. The aggregated downtime time should add up to around 5 minutes within the maintenance window.\nThe maintenance is required in order to release the new version of the product.\nThank you for your patience and understanding.",
"created_at": "2026-10-19T12:01:37.579+02:00",
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}
],
"metadata": {
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}
},
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"created_at": "2021-08-25T14:44:58.853+02:00",
"description": null,
"group_id": "ssy61tgnbtyz",
"id": "506w8kz68qwf",
"name": "Europe, Africa, Asia Pacific",
"page_id": "tgftx4cm9lhk",
"position": 1,
"showcase": false,
"start_date": "2020-11-01T00:00:00.000+01:00",
"status": "degraded_performance",
"updated_at": "2026-11-05T11:45:34.776+01:00"
}
],
"created_at": "2026-10-19T14:05:05.576+02:00",
"id": "x8j9n2d4p31g",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "506w8kz68qwf",
"name": "ESET PROTECT - Europe, Africa, Asia Pacific",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-10-21T02:00:09.611+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T02:00:09.611+02:00",
"id": "q80k4d0p2xzn",
"incident_id": "x8j9n2d4p31g",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T02:00:09.611+02:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-10-20T18:00:09.485+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-20T18:00:09.485+02:00",
"id": "kgk1hsrtr6q0",
"incident_id": "x8j9n2d4p31g",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-20T18:00:09.485+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "506w8kz68qwf",
"name": "ESET PROTECT - Europe, Africa, Asia Pacific",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
}
],
"body": "Please be aware that on 20.10.2026, between 16:00 - 00:00 UTC, ESET PROTECT will undergo a scheduled maintenance in EU region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected.\n\nThank you for your patience and understanding.",
"created_at": "2026-10-19T14:05:05.646+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-19T14:05:05.646+02:00",
"id": "qlv2mns5psgn",
"incident_id": "x8j9n2d4p31g",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-19T14:05:05.646+02:00",
"wants_twitter_update": false
}
],
"metadata": {
"jira": {
"issue_key": "INC-1254"
}
},
"monitoring_at": null,
"name": "[ESET PROTECT] planned maintenance",
"page_id": "tgftx4cm9lhk",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-21T02:00:09.611+02:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-10-20T18:00:00.000+02:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-10-21T02:00:00.000+02:00",
"shortlink": "https://stspg.io/gffgypnm45q2",
"started_at": "2026-10-19T14:05:05.570+02:00",
"status": "completed",
"updated_at": "2026-10-21T02:00:09.794+02:00"
}
],
"page": {
"id": "tgftx4cm9lhk",
"name": "ESET",
"url": "https://status.eset.com"
},
"status": {
"description": "Partially Degraded Service",
"indicator": "minor"
}
}