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Filters Service Status Epicor Commerce Maintenance Epicor Commerce - Southeast Asia Maintenance Epicor Commerce - US Central Normal Epicor Commerce - UK South Normal Epicor Commerce - Southeast Australia Normal Kinetic Maintenance Kinetic - Australia Maintenance Kinetic - Singapore Maintenance Kinetic – G – Life Sciences – Australia Maintenance Epicor Senior Living - G - Australia Maintenance Kinetic - Americas Normal Kinetic - United Arab Emirates Normal Kinetic - Canada Normal Kinetic - G - Americas Normal Kinetic - Germany Normal Kinetic - India Normal Kinetic - UK Normal Kinetic - MT/Express Normal Kinetic - Enterprise Normal Kinetic - G – Life Sciences - Americas Normal Kinetic Private Cloud - Americas Normal Prophet 21 Maintenance Prophet 21 - Australia Maintenance Prophet 21 - Americas Normal Prophet 21 - Enterprise Normal Prophet 21 - UK Normal Prophet 21 - Canada Normal Prophet 21 Private Cloud - Americas Normal Workato Normal Recipe runtime Normal Workbot Normal Workbot for Workplace Normal Workbot for Slack Normal Workbot for Teams Normal API gateway Normal Email notifications Normal Webhook ingestion Normal On-premise connectivity Normal Website Normal Recipe job processing Normal Epicor FSM Normal BisTrack, LumberTrack, Vision Normal BisTrack, LumberTrack, Vision - Americas Normal BisTrack Private Cloud - UK Normal Eclipse Normal Grow Normal Grow Normal BisTrack Normal BisTrack - US West Normal BisTrack - US East Normal BisTrack - US Central Normal BisTrack - Central Canada Normal BisTrack - UK South Normal BisTrack - Private Cloud Normal BisTrack - Private Cloud - UK Normal LumberTrack Normal LumberTrack - Private Cloud Normal Vision Normal Vision - Private Cloud Normal Eagle Normal Eagle - Canada Normal Eagle - West Normal Eagle - East Normal Eagle - North West Normal Eagle - South East Normal Eagle - South West Normal Eagle - North Central Normal Eagle - South Central Normal Eagle - Private Cloud - Americas Normal Epicor Catalog for Automotive Normal Epicor Catalog for Automotive, Catalog User Interface: Production Normal Epicor Catalog for Automotive, API: Production Normal Epicor Catalog for Automotive, Catalog User Interface: Non-Production Normal Epicor Catalog for Automotive, API: Non-Production Normal Epicor Collaborate Normal Epicor Collaborate - Australia South East Normal Epicor Collaborate - Canada Central Normal Epicor Collaborate - Central US Normal Epicor Collaborate - G - Americas Normal Epicor Collaborate - West US Normal Epicor Collaborate - West Europe Normal Epicor Collaborate - West UK Normal Epicor CPQ Normal Epicor CPQ - Americas Normal Epicor CPQ - Europe Normal Epicor ECM Normal Epicor ECM - US West Normal Epicor ECM - US East - G Normal Epicor ECM - US East Normal Epicor ECM - Central Canada Normal Epicor ECM - Europe London Normal Epicor ECM - Asia Pacific Sydney Normal Epicor EDI Normal EDI Managed Services - EMEA Normal DiNet – EMEA, APAC Normal DiNet US - AMER Normal TDX VAN - AMER Normal Public Cloud Hosting – AMER Normal Public Cloud Hosting – EMEA & APAC Normal Private Cloud Hosting – AMER Normal Epicor Learning Center Normal Data Fabric Normal Data Fabric - Americas Normal Data Fabric - APAC Normal Data Fabric - EMEA Normal Decor Fusion Normal Decor Fusion - US - East Normal Decor Fusion - US - South Central Normal Decor Fusion - US - West Normal Decor Fusion - US - West2 Normal Decor Fusion - US - West3 Normal Decor Fusion - US - West Central Normal Epicor FP&A Normal Epicor FP&A - US Normal Epicor FP&A - Canada Normal Epicor FP&A - Australia Normal FFLCM Normal Epicor FFLCM - Americas Normal Epicor HCM Normal Epicor HCM - Private Cloud - Americas Normal Epicor Identity Provider (IdP) Normal Epicor Identity Provider (IdP) Normal Epicor Payment Gateway Normal Epicor Payment Gateway - Americas Normal Secure Card Entry – Americas Normal Epicor Security Suite Normal Firewall Service Normal Endpoint Protection Normal Secure Backup Normal Integration Portal Normal Integration Portal - Americas Normal Integration Portal - EMEA Normal Integration Portal - APAC Normal WMS Normal WMS - Americas Normal Propello Normal Propello - Americas Normal Quick Ship Normal Quick Ship - Australia Normal Quick Ship - Central Canada Normal Quick Ship - US Central Normal Quick Ship - US Central - G Normal Quick Ship - UK South Normal Incidents This Week Unplanned TDX Portal Access Issue 2026-11-08T07:00:00.0000000Z Epicor EDI TDX VAN - AMER 2026-11-10T14:39:00.0000000Z The TDX portal certificate issue has been resolved, and portal access has been restored. 2026-11-09T16:34:00.0000000Z Access to the TDX Portal has been restored, and the portal is currently accessible. We will continue to monitor the service to ensure stability. We apologize for the inconvenience and appreciate your patience while our team worked to resolve the issue. 2026-11-08T07:00:00.0000000Z We are currently experiencing an issue affecting access to the TDX Portal. Users may encounter a privacy or certificate-related error when attempting to access the portal. Our team is actively investigating the issue and working to restore normal access as soon as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available and notify you once normal access has been restored. ENVIRONMENT Production Last Week API Platform Performance Degradation 2026-11-05T12:26:37.9130000Z Workato API gateway 2026-11-05T14:54:22.5970000Z After further monitoring, this issue is now considered resolved. Customers that experienced intermittent 502 errors when calling API Platform endpoints may retry any failed requests as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. 2026-11-05T14:22:40.6800000Z Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. 2026-11-05T13:29:03.4930000Z We have identified the root cause of the issue and are actively implementing remediation steps. Further updates will be provided shortly. 2026-11-05T13:26:10.5900000Z We are currently investigating this issue. 2026-11-05T13:24:40.0600000Z We have identified the root cause of the issue and are actively implementing remediation steps. Further updates will be provided shortly. 2026-11-05T12:26:37.9130000Z We are investigating an issue impacting the API Platform. Customers may encounter intermittent 502 errors when calling API Platform endpoints. We will share additional information as soon as it is available. Quick Ship Pilot Availability Issue 2026-11-04T14:00:00.0000000Z Quick Ship Quick Ship - US Central 2026-11-06T03:12:00.0000000Z We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions. 2026-11-04T14:00:00.0000000Z We are investigating an issue affecting availability for a subset of Quick Ship Pilot sites. Our team is actively working to identify the cause and restore service. ENVIRONMENT Non-Production Week of 10/25/2026 Webhooks Performance Degradation 2026-10-30T19:21:39.8130000Z Workato Webhook ingestion 2026-10-30T22:03:56.8770000Z After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. 2026-10-30T21:56:09.9900000Z Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. 2026-10-30T19:52:05.3770000Z We have identified the underlying cause of the issue and are actively working on minimizing delays in webhook ingestion and job creation. 2026-10-30T19:21:39.8130000Z We are investigating an issue impacting webhook ingestion. Customers may encounter delays in job creation. We will share additional information as soon as it is available. Intermittent errors in knowledge base search 2026-10-29T03:30:00.0000000Z Workato Recipe runtime Workbot API gateway Email notifications Webhook ingestion On-premise connectivity Website Recipe job processing Workbot for Workplace Workbot for Slack Workbot for Teams 2026-10-29T03:31:00.0000000Z Incident closed. 2026-10-29T03:30:00.0000000Z Between approximately 03:30 AM UTC on October 29, 2026 and 05:45 PM UTC on November 2, 2026, some knowledge base search requests failed intermittently. Genie knowledge searches and knowledge base sync recipes may have timed out or returned errors during this period. The issue has been resolved. Customers who were affected may retry their queries or repeat failed jobs as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident. Epicor Eclipse – Payment Services Unavailable 2026-10-28T14:15:00.0000000Z Eclipse 2026-10-28T15:25:00.0000000Z The incident affecting availability of payment services for some customers has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal. 2026-10-28T14:15:00.0000000Z We are currently investigating an incident affecting availability of payment services. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change. ENVIRONMENT Production Kinetic - G - Americas - Printing outage 2026-10-28T13:40:00.0000000Z Kinetic Kinetic - G - Americas Kinetic - G – Life Sciences - Americas 2026-10-28T14:49:00.0000000Z The incident affecting printing functionality in Production for customers in Kinetic - G - Americas has been resolved. Printing services have been restored, and our teams have confirmed that print jobs are processing successfully. We apologize for the disruption and appreciate your patience while we worked to restore this functionality. If you continue to experience any printing issues, please raise a ticket through the EpicCare Service Portal. 2026-10-28T13:40:00.0000000Z We are currently investigating an incident affecting printing functionality in Production for some customers in Kinetic - G - Americas. Customers may be unable to generate, send, or complete print jobs at this time. Our technical teams are actively investigating and working to restore printing services as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change. ENVIRONMENT Production Kinetic Americas - Performance Degradation 2026-10-27T15:30:00.0000000Z Kinetic Kinetic - Americas 2026-10-27T16:25:00.0000000Z The degraded performance affecting Production environment for a subset of customers in Kinetic Americas region has been resolved. Service performance has returned to expected levels, and our teams have confirmed stability through monitoring. We apo logize for the disruption and appreciate your patience while we worked to restore normal performance. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal. 2026-10-27T15:30:00.0000000Z We are currently investigating an incident that may be causing degraded performance in Production environment for a subset of customers in Kinetic Americas region. Customers may experience slow response times or intermittent delays while using the service. Our technical teams are actively investigating and working to restore normal performance. We apologize for any disruption and will provide the next update within 60 minutes, or sooner if there is a significant change. ENVIRONMENT Production Scheduled maintenances within the next 30 day(s) This Week Kinetic - Australia 2026-11-11T11:00:00.0000000Z Kinetic Kinetic - Australia Epicor Senior Living - G - Australia 2026-11-11T11:00:00.0000000Z Kinetic Epicor Senior Living - G - Australia Kinetic – G – Life Sciences – Australia 2026-11-11T11:00:00.0000000Z Kinetic Kinetic – G – Life Sciences – Australia Prophet 21 - Australia 2026-11-11T11:00:00.0000000Z Prophet 21 Prophet 21 - Australia Epicor Commerce - Southeast Asia 2026-11-11T13:00:00.0000000Z Epicor Commerce Epicor Commerce - Southeast Asia Kinetic - Singapore 2026-11-11T14:00:00.0000000Z Kinetic Kinetic - Singapore Kinetic - India 2026-11-11T16:30:00.0000000Z Kinetic Kinetic - India Kinetic - United Arab Emirates 2026-11-11T18:00:00.0000000Z Kinetic Kinetic - United Arab Emirates Kinetic - Germany 2026-11-11T21:00:00.0000000Z Kinetic Kinetic - Germany Kinetic - UK 2026-11-11T22:00:00.0000000Z Kinetic Kinetic - UK load more © 2023 Epicor Cloud Status