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Subscribe to UpdatesSubscribe PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619): Kaseya status - Investigation and Remediation Subscribe Identified - Kaseya is aware of two critical vulnerabilities in PHP: CVE-2026-109618 and CVE-2026-109619. CVE-2026-109618 involves a remote code execution vulnerability where handling out-of-memory errors via longjmp() leaves request memory uninitialized due to improper control flow management, potentially allowing attackers to achieve remote code execution using out-of-memory (OOM) triggers. CVE-2026-109619 describes a remote code execution vulnerability where longjmp() fatal error handling leaves global memory pointing to freed memory regions. These regions can later be accessed during subsequent requests, potentially enabling arbitrary code execution. Kaseya has completed an evaluation of its product portfolio regarding these vulnerabilities. A summary of the current status across impacted products and services is provided in the table below. As our investigation and remediation efforts continue, we will keep the following list updated with the latest information. Here is what each status means: Fully Patched: The fix has been applied. Compensating Controls: We have put controls in place to reduce exposure and potential impact while we work on remediation. Unaffected: The product is not affected by these vulnerabilities. Product Status: AudIT - Unaffected Autotask PSA - Fully Patched Datto Backup for Azure Files + Blob Storage - Unaffected BMS/Vorex - Fully patched ConnectBooster - Unaffected Datto Backup For Azure - Unaffected Datto BCDR - Compensating Controls Datto Direct to Cloud Products - Compensating Controls Datto EDR - Unaffected Datto Networking - Compensating Controls Datto Partner Portal - Compensating Controls Datto RMM - Fully Patched Datto SaaS Defense - Unaffected Datto SaaS Protection + Backupify - Compensating Controls Datto Workplace + File Protect - Fully Patched Endpoint Backup V2 - Fully Patched Graphus - Unaffected ID Agent - Fully Patched Inky - Unaffected IT Glue - Unaffected Kaseya One - Unaffected Kaseya Quote Manager - Fully Patched Kaseya MDM - Unaffected Microsoft Entra Backup - Unaffected MyITProcess - Unaffected Passly - Unaffected RapidFire Tools - Fully Patched RocketCyber - Fully Patched SaaS Alerts -Unaffected Secure Payments - Fully Patched Spanning - Compensating Controls Unitrends - Fully Patched UniView - Unaffected vPenTest - Fully Patched VSA 10 On Prem - Unaffected VSA 10 Cloud - Fully Patched VSA 9 On Prem - Unaffected VSA 9 Cloud - Fully Patched Please note that Unitrends customers will need to take an additional action as outlined in our Knowledgebase: https://help.unitrends.kaseya.com/help/Content/Satori/release-notes/release-notes-11-2-0-3.htm We will continue to provide updates as additional information becomes available. For additional questions, please create a ticket with our Support team here: https://helpdesk.kaseya.com/hc/en-gb#/contact Changelog Last Update: 11/09/2026 - Datto Workplace + File Protect - Moved from Compensating Controls to Fully Patched Oct 23, 2026 - 16:20 EDT Investigating - Two critical vulnerabilities were disclosed in third-party PHP libraries that allow unauthenticated remote code execution. Kaseya security teams are assessing all Kaseya systems and products and applying fixes as they become available. This page is the source of truth for Kaseya status and guidance. Product Status: All products: Customer action: none Kaseya corporate infrastructure: Customer action: none Third-party components in Kaseya products: Customer action: none Oct 21, 2026 - 17:51 EDT DRMM - Syrah - Integration - ITGlue - 401 errors in Web Remote Subscribe Identified - The issue has been identified and a fix is being implemented. Nov 11, 2026 - 08:36 EST Investigating - We are aware of a problem where an issue affecting the IT Glue Passwords feature within Datto RMM Web Remote. Partners are encountering the following errors when attempting to access IT Glue passwords: "Failed to load Organizations": "HttpStatusCode 401" "Failed to load Configuration Matching": "HttpStatusCode 401" The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Nov 11, 2026 - 06:50 EST Google Brotli Vulnerability (CVE-2026-111497) Subscribe Identified - Kaseya is aware of a critical vulnerability in Google Brotli: CVE-2026-111497 CVE-2026-111497 is a buffer overflow vulnerability in the Brotli decoder (c/dec/decode.c) in Google Brotli versions 1.0.3 through 1.2.0 on all platforms and allows a remote unauthenticated attacker to corrupt adjacent decoder state memory, disclose sensitive memory contents, cause a denial of service, or potentially execute arbitrary code using a crafted Brotli-compressed stream. Customers should follow product-specific guidance for applicable updates and any required actions. We are actively managing the Brotli decoder vulnerability and tracking product-specific impact and remediation. Compensating controls, where implemented, are intended to reduce exposure and potential impact while remediation progresses. Our Security and Product teams continue to monitor affected environments and address outstanding remediation. For additional questions, please create a ticket with our Support team here: https://helpdesk.kaseya.com/ Nov 10, 2026 - 14:00 EST Datto RMM - Version 15.2.0 (Pinotage, Syrah, Zinfandel, Concord) - Autotask Integration Device Sync Delays Subscribe Update - The Kaseya Engineering team has developed a fix intended to address the device sync processing delays. Deployment to Pinotage is planned for after hours today. Following the deployment, Engineering will monitor performance on Pinotage before determining the deployment schedule for the remaining affected platforms. We will provide an additional update as significant progress is made. Nov 10, 2026 - 11:03 EST Update - The Kaseya Engineering team continued monitoring device sync processing throughout the weekend. While the backlog has returned to normal levels on Syrah, processing of the backlogs has taken longer than anticipated on the other affected platforms and some device sync actions may continue to experience delays. Engineering has developed an additional mitigation to accelerate processing of the remaining queues. The change is currently undergoing validation and, once complete, will be deployed to the affected platforms. We will continue monitoring system performance and sync processing throughout this work. We will provide an additional update as significant progress is made. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page (https://status.kaseya.com) Nov 09, 2026 - 11:38 EST Monitoring - The Kaseya Engineering team has implemented mitigation measures, and all affected platforms are actively processing a backlog of device sync actions. We continue to see steady progress in reducing the queue; however, additional time is required to fully process the remaining backlog. Our teams will continue monitoring system performance throughout the weekend and will provide updates as significant progress is made. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Nov 06, 2026 - 15:57 EST Identified - We are aware of a problem where Device Syncs for the Autotask integration on platforms upgraded to version 15.2.0 of Datto RMM are experiencing delays. This issue affects new and existing devices from syncing their data into Autotask, so changes in Datto RMM will not immediately be reflected in Autotask. The Kaseya Engineering Team have identified the issue are are working on a fix. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Nov 06, 2026 - 11:49 EST Autotask – Precautionary Suspension of N-able Integrations Subscribe Monitoring - Following N-able’s disclosure of a critical security vulnerability and its suspension of affected services, we have temporarily inactivated Autotask API users associated with N-able integrations. This precaution helps protect customers who may be using vulnerable N-able instances. At this time, we have no reason to believe Autotask or Kaseya systems were accessed as a result of the disclosed N-able vulnerability. We are taking this action to mirror N-able’s containment measures and help prevent potential misuse of Autotask integration credentials held in N-able environments. Customer impact: Affected N-able integrations cannot access Autotask while their associated API users are inactive. Ticket creation, updates, device synchronization, and other integration functions may be interrupted. This will NOT impact Autotask users outside of those using the N-able integration. Restoring your integration: Before restoring access, review N-able’s advisory and complete the applicable remediation for your environment. Once your organization has confirmed it is appropriate to restore access, someone within your organization with System Admin access to Autotask can reactivate the associated API users directly within your Autotask environment. API Credentials: We have not changed API Keys or Secrets as part of this precautionary action. Based on the information currently available, we do not believe credential rotation is required. This guidance may change as additional details about the N-able vulnerability become available. Customers may choose to regenerate their credentials and update their integration configuration as an additional precaution after securing their N-able environment. If we determine credential rotation is necessary, we will provide further communication. We understand that temporarily disabling these integrations may impact customer workflows. Protecting our customers and maintaining the security of the Autotask platform remain our highest priorities. If you need assistance identifying or reactivating the affected API user, please contact our support team for assistance through the Kaseya Support Portal. We will update this notice as additional information becomes available. Subscribe to the Kaseya Status Page for update notifications. Nov 09, 2026 - 15:52 EST ConnectWise Cloud Backup Issue Investigation Subscribe Monitoring - A third party vendor, ConnectWise, recently reported attempts of unauthorized access associated with the ConnectWise Cloud Backup environment. ConnectWise has initiated their incident response procedures, and have applied containment measures as they continue to investigate. At this time, according to ConnectWise there is no indication that ConnectWise partner backup data has been accessed. All additional updates related to this incident can be found on the ConnectWise Status Page at status.connectwise.com. As part of our ongoing security monitoring efforts, the Kaseya Security Operations Center deployed additional detection measures on October 16, 2026, targeting publicly disclosed indicators of compromise. Activity matching these indicators is automatically designated as critical severity and promptly reviewed by our security analysts. The Kaseya product team has also deployed a fortify action within SaaS Alerts and KSIEM environments to help mitigate this risk further. Please follow the steps below to apply the fortify action: Action Name: Disable ConnectWise Cloud Backup and Cloud Management apps Steps to Deploy within SaaS Alerts and KSIEM portal: Within the left menu, under "Modules", select Fortify → Actions, then perform the following: 1. Set Select Product to Microsoft. 2. Set Select Organization to the customer's org (or leave it on All), and leave Select Actions on All. 3. Click Show Actions. 4. Search for Disable ConnectWise Cloud Backup and Cloud Management apps in the search box. 5. Under the action's buttons, click the wand icon labelled Apply. If you feel you have been compromised due to this issue, please contact Kaseya support. Oct 17, 2026 - 16:28 EDT About This Site Welcome to the Kaseya home for real-time and historical data on product and system performance Uptime over the past 90 days. View historical uptime. Audit For IT Operational BitDefender Operational Autotask PSA Operational Limited Release - LR01 Operational United Kingdom Limited release - UKLR01 Operational America East 1 - AE01 Operational America East 2 - AE02 Operational America East 3 - AE03 Operational America West 1 - AW01 Operational America West 2 - AW02 Operational America West 3 - AW03 Operational Australia / New Zealand - AU01 Operational Australia / New Zealand 2 - AU02 Operational Australia/ New Zealand 3 - AU03 Operational Australia / New Zealand 4 - AU04 Operational United Kingdom 1 - UK01 Operational United Kingdom 2 - UK02 Operational United Kingdom 3 - UK03 Operational Europe and Asia - EU01 Operational German (Deutsch) - DE01 Operational Spanish (Español) - ES01 Operational Report Data Warehouse Operational BMS Operational APAC Operational UK Operational US Operational BullPhish ID Operational Connectbooster Operational Portal Operational Payments Operational Point of Sale Operational Secure Payments Operational Dark Web ID Operational Datto AV Operational Datto EDR Operational Login Operational Agent Connection Operational Detection Engine Operational Notification Engine Operational Reporting Engine Operational Datto BCDR Devices Operational Device Registration Operational Device Check-in Operational Backup Operational Verification Operational Off-Site Synchronization Operational Recovery Operational Device Web UI Operational New Agent Install / Registration Operational Device Hardware Operational Disaster Recovery Team Operational Off-Site Recovery Operational Datto Backup for Microsoft Azure Files & Blob Storage Operational Backup Operational Restore Operational Datto / Unitrends Backup for Microsoft Azure Operational Device Registration Operational Agent Registration Operational Device Check-in Operational Backup Operational Verification Operational Recovery Operational Datto / Unitrends Endpoint Backup Operational Agent Registration Operational Backup Operational Datto / Unitrends Endpoint Backup with Disaster Recovery Operational Agent Registration Operational Backup Operational Verification Operational Recovery Operational Device Registration Operational Datto / Unitrends Endpoint Backup for PCs Operational Agent Registration Operational Backup Operational Verification Operational Recovery Operational Datto File Protection Operational US8 Operational EU10 Operational EU11 Operational EU12 Operational AU14 Operational CA13 Operational US9 Operational US17 Operational Datto Partner Portal Operational Login Operational Status Components Operational User Account Management Operational Datto Networking Operational Network Manager Operational Routers Operational Switches Operational Access Points Operational Managed Power Operational CloudTrax Operational Secure Edge Operational Datto RMM Degraded Performance Pinotage (EU1) Degraded Performance Merlot (EU2) Operational Zinfandel (US West) Degraded Performance Concord (US East) Degraded Performance Syrah (APAC) Operational Vidal (US East) Operational Software Catalog Operational Datto SaaS Defense Operational Portal Login & Dashboards Operational Client Onboarding Operational Scanning System Operational Lucky Meter Operational Datto SaaS Protection Operational SaaS Protection Backups Operational SaaS Protection Console Login Operational SaaS Protection Seat Management Operational SaaS Protection Client Onboarding Operational SaaS Protection Report Delivery Operational SaaS Protection Restores/Exports Operational Datto Workplace Operational AU5 Operational CA3 Operational EU2 Operational EU4 Operational EU7 Operational EU16 Operational US1 Operational US6 Operational US15 Operational Endpoint Backup V2 Operational Backup Operational Agent Registration Operational Restore Operational Graphus Operational INKY Operational US Operational EU Operational Internal Systems Operational IT Glue Operational North America Primary Application Services Operational European Union Primary Application Services Operational Australia Primary Application Services Operational North America Primary File Services Operational European Union Primary File Services Operational Australia Primary File Services Operational My Glue Operational Network Glue Operational Content Delivery Network Operational KB and Support Portal Operational Continuity Application Services Operational KaseyaOne Operational Kaseya.com Operational Kaseya Help Desk Services Operational Phones Operational Ticketing System Operational Email Operational Kaseya MDM Operational Kaseya Product Support Contact Center Operational Ticket Entry Operational Phone Support Operational Chat Operational Knowledge Articles Operational Global Search Operational Kaseya Store Operational Kaseya Quote Manager Operational Web Application Operational API Operational Integrations Operational Kaseya University Operational myITprocess Operational Rapidfire Tools Operational Compliance Manager (GRC) Operational Compliance Manager (Legacy) Operational CyberHawk Operational Email2Ticket Operational Inspector Operational Network Detective Operational VulScan Operational Portal Operational RocketCyber Operational EU Operational US Operational SaaS Alerts Operational Manage Operational Respond Operational Reports Operational Unify Operational Fortify Operational API Operational Support KB Operational Corporate Website Operational Spanning Operational Spanning Backup for O365 Operational Spanning Backup for GSuite Operational Spanning Backup for Salesforce Operational Spanning Uniview Portal Operational Uniview Unified Backup Portal Operational Unitrends Cloud Services Operational FRA3 - Frankfurt, DE Operational NA1 - Atlanta, GA Operational NA3 - Denver, CO Operational CAE2 - Montreal, CA Operational US - EAST Operational US - WEST Operational AUE2 - Sydney, AU Operational GBE2 - London, UK Operational DES01 - Munich, EU Operational UTMSP Operational backup.net Operational Vorex Operational vPenTest Operational VSA 9 Operational US - IAD2VSA01 Operational US - IAD2VSA02 Operational US - IAD2VSA03 Operational US - IAD2VSA04 Operational US - IAD2VSA06 Operational US - IAD2VSA07 Operational US - IAD2VSA08 Operational US - IAD2VSA09 Operational US - IAD2VSA10 Operational US - IAD2VSA12 Operational US - IAD2VSA33 Operational US - NA1VSA01 Operational US - NA1VSA02 Operational US - NA1VSA03 Operational US - NA1VSA04 Operational US - NA1VSA05 Operational US - NA1VSA06 Operational US - NA1VSA07 Operational US - NA1VSA08 Operational US - NA1VSA09 Operational US - NA1VSA10 Operational US - NA1VSA105 Operational US - NA1VSA106 Operational US - NA1VSA107 Operational US - NA1VSA108 Operational US - NA1VSA11 Operational US - NA1VSA112 Operational US - NA1VSA113 Operational US - NA1VSA115 Operational US - NA1VSA116 Operational US - NA1VSA117 Operational US - NA1VSA12 Operational US - NA1VSA13 Operational US - NA1VSA14 Operational US - NA1VSA16 Operational US - NA1VSA17 Operational US - NA1VSA18 Operational US - NA1VSA19 Operational US - NA1VSA20 Operational US - NA1VSA21 Operational US - NA1VSA22 Operational US - NA1VSA23 Operational US - NA1VSA24 Operational US - NA1VSA25 Operational US - NA1VSA26 Operational US - NA1VSA27 Operational US - NA1VSA28 Operational US - NA1VSA29 Operational US - NA1VSA30 Operational US - NA1VSA31 Operational US - NA1VSA32 Operational US - NA1VSA33 Operational US - NA1VSA34 Operational US - NA1VSA35 Operational US - NA1VSA36 Operational US - NA1VSA37 Operational US - NA1VSA38 Operational US - NA1VSA39 Operational US - NA1VSA40 Operational UK - EMEAVSATRIAL07 Operational US - NA1VSATRIAL03 Operational UK - SAAS02 Operational UK - SAAS04 Operational UK - SAAS05 Operational UK - SAAS06 Operational UK - SAAS08 Operational UK - SAAS09 Operational UK - SAAS12 Operational UK - SAAS16 Operational UK - SAAS17 Operational UK - SAAS19 Operational UK - SAAS20 Operational UK - SAAS22 Operational UK - SAAS24 Operational UK - SAAS25 Operational UK - SAAS26 Operational UK - SAAS27 Operational UK - SAAS28 Operational UK - SAAS29 Operational UK - SAAS34 Operational UK - SAAS35 Operational UK - SAAS36 Operational UK - SAAS37 Operational UK - SAAS38 Operational UK - SAAS39 Operational UK - SAAS40 Operational UK - SAAS41 Operational UK - SAAS42 Operational UK - SAAS43 Operational UK - SAAS44 Operational UK - SAAS46 Operational UK - SAAS47 Operational UK - SAAS48 Operational UK - SAAS49 Operational UK - UKVSA109 Operational UK - UKVSA110 Operational UK - UKVSA111 Operational UK - VSA120 Operational UK - VSA129 Operational Lynx01 Operational Andromeda02 - EU01 Operational EU - EUVSA01 Operational EU - EUVSA02 Operational EU - EUVSA03 Operational EU - EUVSA04 Operational EU - EUVSA05 Operational EU - EUVSA06 Operational EU - EUVSA07 Operational EU - EUVSA08 Operational EU - EUVSA09 Operational EU - EUVSA10 Operational EU - EUVSA11 Operational EU - EUVSA12 Operational EU - EUVSA13 Operational EU - EUVSA14 Operational EU - EUVSA15 Operational EU - EUVSA16 Operational EU - EUVSA17 Operational EU - EUVSA20 Operational EU - EUVSA21 Operational EU - SAAS01 Operational EU - SAAS03 Operational EU - SAAS07 Operational EU - SAAS10 Operational EU - SAAS11 Operational EU - SAAS14 Operational EU - SAAS18 Operational EU - SAAS21 Operational EU - SAAS23 Operational EU - SAAS30 Operational EU - SAAS32 Operational EU - SAAS33 Operational EU - SAAS45 Operational EU - VSA114 Operational EU-TRIAL1002 Operational EU-VSA128 Operational ELOQUIO Operational SYD2 - RSSPRM Operational SYD2 - VSA139 Operational SYD2 - VSA140 Operational SYD2 - VSA144 Operational SYD2 - VSA145 Operational SYD2-TRIAL1003 Operational AU - GONG001 Operational AU-OTA Operational US - Noc-Assist Operational US - RIM CE Operational US - RIM DQ Operational US - SAAS15 Operational US - TRIAL1001 Operational US - VSA118 Operational US - VSA119 Operational US - VSA121 Operational US - VSA122 Operational US - VSA125 Operational US - VSA126 Operational US - VSA130 Operational US - VSA131 Operational US - VSA132 Operational US - VSA133 Operational US - VSA134 Operational US - VSA135 Operational US - VSA136 Operational US - VSA138 Operational US - VSA141 Operational US - VSA142 Operational US - VSA143 Operational US - VSA146 Operational US - Wakanda Operational US-EDATECH01 Operational US-GSENTKASEYA01 Operational US-VSA123 Operational US-VSA124 Operational US-VSA127 Operational Leo06 Operational Leo45 Operational PHILKAS01 Operational Tatooine01 Operational Tatooine02 Operational Tatooine03 Operational Andromeda02 - US01 Operational Andromeda02 - US02 Operational Andromeda02 - US03 Operational Andromeda01 Operational Andromeda04 Operational CyberTek Operational Draco01 Operational US -RIM CE2 Operational US - CGSINC Operational US - ABCPES Operational US - Revan01 Operational US - Revan02 Operational US - ABCPES02 Operational US - RIM CE3 Operational Kaseya Software Deployment and Update Operational Software Catalog Operational US - RIM CE4 Operational VSA X Operational APAC Operational EU Operational US Operational US - Andromeda10 Operational EU - Andromeda10 Operational APAC-Hosted-1 Operational Integration Services Operational License Management Operational US - Remote Control Operational EU - Remote Control Operational APAC - Remote Control Operational Software Catalog Operational downloads.datto.com Operational https://download.kaseya.com Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Scheduled Maintenance KaseyaOne - Release v2.81.0 - Maintenance Notice Nov 12, 2026 01:00-04:00 EST We are notifying you of a planned maintenance event for KaseyaOne to ensure the platform remains secure, efficient, and reliable. Maintenance Schedule: Version: Release v2.81.0 Start Time: Thursday, 12th November 2026 at 1:00 AM (EST) Duration: 3 Hours What You Need to Know: - Service Availability: No service disruption is anticipated during this maintenance. - Affected Components: KaseyaOne platform Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unified Login credentials. Users added as exceptions can still log in using local module-specific credentials. Details are available in this Knowledge Base article: https://help.one.kaseya.com/help/Content/1_Configuration/enable-require-login-with-K1.htm We recommend adding a small set of users to the override list to maintain access in the event of a future disruption or maintenance, helping ensure continuous business operations. Posted on Nov 11, 2026 - 04:58 EST VSA9 - Scheduled System Maintenance - CyberTek Nov 12, 2026 01:00-05:00 EST On Thursday, November 12th, maintenance is scheduled on the below mentioned servers, between 01:00 AM and 05:00 AM ET. During this maintenance, access to UI will be interrupted. We apologize for any inconvenience this may cause. - Cloud Operations Team Posted on Nov 10, 2026 - 00:20 EST VSA9 - VSA Patch Release v9.5.27a - Leo/Revan Nov 12, 2026 03:00-07:00 EST On Thursday, 12th November, maintenance is scheduled on the mentioned server between 03:00 AM and 07:00 AM ET. During this maintenance, we will be deploying a new patch version VSA 9.5.27a, and agents will be automatically updated to the latest version. Release Notes with fixes are available. We apologize for any inconvenience this may cause. -Cloud Operations Team Posted on Nov 06, 2026 - 14:49 EST Autotask - All Zones - Server Maintenance Notice Nov 14, 2026 17:00-21:00 EST We will be performing server maintenance to Autotask on Saturday, November 14th starting at 5:00pm EST for an estimated 4 hours. During the maintenance period, Autotask customers may be briefly logged out, and the Data Warehouse may be unavailable for up to 10 minutes. Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/ Posted on Nov 11, 2026 - 10:07 EST Scheduled Infrastructure Maintenance – US-East Region Nov 20, 2026 11:20-15:20 EST Scheduled Infrastructure Maintenance – US-East Region To support ongoing improvements to the Kaseya Networking Infrastructure, we will perform scheduled maintenance in the US-East region during the following window: 11/20/2026 at 8 p.m. EST for 4 hours We do not expect any service disruption during the maintenance window. We are providing advance notice out of caution and transparency. Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Thank you for your continued partnership and understanding. Posted on Oct 30, 2026 - 11:22 EDT Scheduled Infrastructure Maintenance – US-East Region Dec 4, 2026 22:00 - Dec 5, 2026 06:00 EST To support ongoing improvements to the Kaseya Networking Infrastructure, we will perform scheduled maintenance in the US-East region during the following window: 12/04/2026 | 10:00 p.m. EST for 8 hours Brief, intermittent service interruptions are expected during these maintenance windows. Our teams will actively monitor the environment and work to keep any disruption as short as possible. Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Thank you for your continued partnership and understanding. Posted on Nov 02, 2026 - 14:09 EST Autotask PSA - UKLR, UK01, UK02, UK03, EU1 - Maintenance Notice Dec 7, 2026 16:00-17:00 EST We will be performing a routine maintenance to Autotask PSA on December 7th, starting at 16:00 ET for an estimated 1 hour. During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA (up to 20 minutes). Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Posted on Nov 09, 2026 - 06:04 EST Autotask PSA - AE01, AE02, AE04, AW01, AW02, AW03 - Maintenance Notice Dec 8, 2026 02:00-02:30 EST We will be performing a routine maintenance to Autotask PSA on December 8th, starting at 02:00 ET for an estimated 30 minutes. During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA (Up to 20 minutes). Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Posted on Nov 09, 2026 - 06:08 EST Autotask PSA - AU01, AU03, AU04 - Maintenance Notice Dec 8, 2026 11:00-11:30 EST We will be performing a routine maintenance to Autotask PSA on December 8th, starting at 11:00 ET for an estimated 30 minutes. During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA (Up to 20 minutes). Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Posted on Nov 09, 2026 - 06:13 EST Autotask PSA - DE1, EU1 - Maintenance Notice Dec 8, 2026 16:00-16:30 EST We will be performing a routine maintenance to Autotask PSA on December 8th, starting at 16:00 ET for an estimated 30 minutes. During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA (Up to 20 minutes). Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Posted on Nov 09, 2026 - 06:16 EST Autotask PSA - AE01, AE02, AE03, AT01, AW01, AW02, AW04, LR01 - Maintenance Notice Dec 9, 2026 02:00-02:30 EST We will be performing a routine maintenance to Autotask PSA on December 9th, starting at 02:00 ET for an estimated 30 minutes. During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA (Up to 20 minutes). Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Posted on Nov 09, 2026 - 06:22 EST Autotask PSA - AU01, AU02 - Maintenance Notice Dec 9, 2026 11:00-11:30 EST We will be performing a routine maintenance to Autotask PSA on December 9th, starting at 11:00 ET for an estimated 30 minutes. During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA (Up to 20 minutes). Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Posted on Nov 09, 2026 - 06:25 EST Autotask PSA - EU1, DE1 - Maintenance Notice Dec 9, 2026 16:00-16:30 EST We will be performing a routine maintenance to Autotask PSA on December 9th, starting at 16:00 ET for an estimated 30 minutes. During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA (Up to 20 minutes). Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Posted on Nov 09, 2026 - 06:27 EST Autotask PSA - AE01, AE02, AE03, AW01, AW02, ES01 - Maintenance Notice Dec 10, 2026 02:00-02:30 EST We will be performing a routine maintenance to Autotask PSA on December 10th, starting at 02:00 ET for an estimated 30 minutes. During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA (Up to 20 minutes). Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Posted on Nov 09, 2026 - 06:32 EST Autotask PSA - AU01 - Maintenance Notice Dec 10, 2026 11:00-11:30 EST We will be performing a routine maintenance to Autotask PSA on December 10th, starting at 11:00 ET for an estimated 30 minutes. During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA (Up to 20 minutes). Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Posted on Nov 09, 2026 - 06:35 EST Autotask PSA - DE1, EU1 - Maintenance Notice Dec 10, 2026 16:00-16:30 EST We will be performing a routine maintenance to Autotask PSA on December 10th, starting at 16:00 ET for an estimated 30 minutes. During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA (Up to 20 minutes). Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Posted on Nov 09, 2026 - 06:37 EST Autotask PSA - AE01, AE02, AW01, AW02, AW03, LR01 - Maintenance Notice Dec 11, 2026 02:00-02:30 EST We will be performing a routine maintenance to Autotask PSA on December 11th, starting at 02:00 ET for an estimated 30 minutes. During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA (Up to 20 minutes). Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Posted on Nov 09, 2026 - 06:39 EST Autotask PSA - AU01 - Maintenance Notice Dec 11, 2026 11:00-11:30 EST We will be performing a routine maintenance to Autotask PSA on December 11th, starting at 11:00 ET for an estimated 30 minutes. During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA (Up to 20 minutes). Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Posted on Nov 09, 2026 - 06:41 EST Scheduled Infrastructure Maintenance – US-East Region Dec 11, 2026 22:00 - Dec 12, 2026 06:00 EST To support ongoing improvements to the Kaseya Networking Infrastructure, we will perform scheduled maintenance in the US-East region during the following window: 12/11/2026 | 10:00 p.m. EST for 8 hours Brief, intermittent service interruptions are expected during these maintenance windows. Our teams will actively monitor the environment and work to keep any disruption as short as possible. Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Thank you for your continued partnership and understanding. Posted on Nov 02, 2026 - 14:10 EST Scheduled Infrastructure Maintenance – US-East Region Dec 18, 2026 22:00 - Dec 19, 2026 06:00 EST To support ongoing improvements to the Kaseya Networking Infrastructure, we will perform scheduled maintenance in the US-East region during the following window: 12/18/2026 | 10:00 p.m. EST for 8 hours Brief, intermittent service interruptions are expected during these maintenance windows. Our teams will actively monitor the environment and work to keep any disruption as short as possible. Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Thank you for your continued partnership and understanding. Posted on Nov 02, 2026 - 14:11 EST Past Incidents Nov 11, 2026 Endpoint Backup v2 - Canada Region - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 11, 08:05 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 17:00 EST Scheduled - We will be performing maintenance on Datto Endpoint Backup V2 on November 10th on a small portion of the Canada region, starting at 5:00 PM EST for an estimated 15 hours. During this time, backups will be paused. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Nov 10, 15:30 EST Nov 10, 2026 Kaseya Store - Scheduled Maintenance - Release Completed - The scheduled maintenance has been completed. Nov 10, 08:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 05:00 EST Scheduled - On Tuesday, November 10th, maintenance is scheduled on the Kaseya Store server between 5:00 AM and 8:00 AM EST. During this maintenance, we will be deploying the new version of Kaseya Store. However, we do not anticipate any interruption to the service. We apologize for any inconvenience this may cause. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Nov 9, 17:00 EST Scheduled Maintenance – Cloud Target Appliance Upgrades Completed - The scheduled maintenance has been completed. Nov 10, 00:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 9, 13:30 EST Scheduled - On Monday, November 09th, Cloud target appliance upgrades will be performed from 01:30 PM EST to 11:59 PM EST. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team Nov 9, 13:13 EST Nov 9, 2026 Datto Partner Portal - Login - Unable to proceed past the Account Selection Page Resolved - The incident has been successfully resolved following the deployment of a corrective fix. All services and operations within the Datto Partner Portal are functioning normally and remain stable. Nov 9, 22:55 EST Identified - The issue has been identified and a fix is being implemented. Nov 9, 20:52 EST Investigating - We are aware of a problem where Datto Partner Portal is inaccessible The Kaseya Engineering Team is currently investigating the issue If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Nov 9, 19:56 EST Nov 8, 2026 No incidents reported. Nov 7, 2026 VSA9 - Scheduled System Maintenance Completed - The scheduled maintenance has been completed. Nov 7, 08:01 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 7, 07:00 EST Scheduled - On Saturday, 7th November, maintenance is scheduled for the mentioned servers between 07:00 AM and 11:00 AM ET. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience this may cause. Nov 7, 03:35 EST VSA10 - Scheduled System Maintenance EU Completed - The scheduled maintenance has been completed. Nov 7, 06:02 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 7, 05:00 EST Scheduled - On Saturday, November 07th, System maintenance is scheduled for the mentioned servers between 05:00 AM and 07:00 AM EST. During this maintenance, customers may notice minimum to no downtime. We apologize for any inconvenience. -Cloud operations team Nov 6, 05:49 EST BMS - Scheduled System Maintenance US & EU Completed - The scheduled maintenance has been completed. Nov 7, 02:03 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 7, 00:01 EST Scheduled - On Saturday, November 07th, System maintenance is scheduled for the mentioned servers between 12:00 AM and 04:00 AM EST. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience. -Cloud operations team Nov 6, 06:47 EST VSA10 - Scheduled System Maintenance US & EU Completed - The scheduled maintenance has been completed. Nov 7, 02:03 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 7, 00:02 EST Scheduled - On Saturday, November 07th, System maintenance is scheduled for the mentioned servers between 12:00 AM and 04:00 AM EST. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience. -Cloud operations team Nov 6, 06:50 EST Scheduled Maintenance – Cloud Target Appliance Upgrades Completed - The scheduled maintenance has been completed. Nov 7, 00:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 6, 08:00 EST Update - We will be undergoing scheduled maintenance during this time. Nov 4, 19:57 EST Scheduled - On Friday, November 06th, Cloud target appliance upgrades will be performed from 8:00 AM EST to 11:59 PM EST. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team Nov 2, 15:26 EST Nov 6, 2026 [Datto Partner Portal] - Datto partner portal is not loading and gives a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly Resolved - This incident has been resolved. Nov 6, 23:58 EST Investigating - We are aware of a problem where the Datto partner portal is not loading sometimes and is giving a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly. The Kaseya Engineering Team is aware of the issue and is investigating. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Nov 6, 22:46 EST Autotask - Multiple Zones - Integrations attempting to utilize the API are unable to connect to Autotask Resolved - This incident has been resolved. Nov 6, 18:41 EST Monitoring - A fix has been implemented and we are monitoring the results. Nov 6, 17:29 EST Identified - We are aware of a problem where Integrations attempting to utilize the API are unable to connect to Autotask. The error received is an "Internal Server Error" with the message "The server encountered an internal error or misconfiguration and was unable to complete your request" The Kaseya Engineering Team have identified the issue and are working on a fix. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Nov 6, 16:36 EST Autotask - AU01 - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 6, 12:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 6, 11:00 EST Scheduled - We will be performing maintenance to Autotask on Friday November 6th, starting at 11:00am EDT for an estimated 30 minutes During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Oct 21, 14:37 EDT VSA10 - Scheduled System Maintenance APAC Completed - The scheduled maintenance has been completed. Nov 6, 11:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 6, 10:00 EST Scheduled - On Friday, November 06th, System maintenance is scheduled for the mentioned servers between 10:00 AM and 12:00 PM EST. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience. -Cloud operations team Nov 6, 06:32 EST Datto Endpoint Backup for PC - US Region Cloud Siris 279760 - Degraded Backup Functionality Resolved - This incident has been resolved. Nov 6, 08:33 EST Monitoring - A fix has been implemented and we are monitoring the results. Nov 5, 13:15 EST Investigating - We are aware of a problem where Datto Endpoint Backup for PC assets paired with Cloud Siris 279760 may experience degraded backup functionality. The Kaseya Engineering Team is investigating the issue and working towards a resolution. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Nov 5, 09:39 EST Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices Resolved - This incident has been resolved. Nov 6, 08:32 EST Monitoring - A fix has been implemented and we are monitoring the results. Nov 5, 09:15 EST Identified - The issue has been identified and a fix is being implemented. Nov 4, 14:55 EST Investigating - We are aware of a problem where a subset of Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Nov 3, 13:58 EST Autotask - AE01, AE02, AW01, AW02, AW03, LR01 - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 6, 02:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 6, 02:00 EST Scheduled - We will be performing maintenance to Autotask on Friday November 6th, starting at 2:00am EDT for an estimated 30 minutes During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Oct 21, 14:35 EDT Scheduled Maintenance – Cloud Target Appliance Upgrades Completed - The scheduled maintenance has been completed. Nov 6, 00:15 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 17:14 EST Scheduled - On Thursday, November 05th, Cloud target appliance upgrades will be performed from 5:00 PM EST to 11:59 PM EST. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team Nov 5, 17:14 EST Nov 5, 2026 Scheduled Maintenance – Cloud Target Appliance Upgrades Completed - The scheduled maintenance has been completed. Nov 5, 17:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 08:01 EST Update - We will be undergoing scheduled maintenance during this time. Nov 4, 19:58 EST Scheduled - On Thursday, November 05th, Cloud target appliance upgrades will be performed from 8:00 AM EST to 11:59 PM EST. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team Nov 2, 15:24 EST Autotask - DE1, EU1, PREU- Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 5, 16:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 16:00 EST Scheduled - We will be performing maintenance to Autotask on Thursday November 5th, starting at 4:00pm EDT for an estimated 30 minutes During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Oct 21, 14:33 EDT Autotask - AU01, AU02 - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 5, 11:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 11:00 EST Scheduled - We will be performing maintenance to Autotask on Thursday November 5th, starting at 11:00am EDT for an estimated 30 minutes During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Oct 21, 14:31 EDT Scheduled Maintenance - UTMSP/ UniView Completed - The scheduled maintenance has been completed. Nov 5, 09:02 EST Verifying - Maintenance has been extended by 1 hour. Nov 5, 07:54 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 03:00 EST Scheduled - Maintenance is scheduled for UTMSP/UniView servers on Thursday, 05th November 2026, between 3:00 AM and 8:00 AM EST. Please be advised that we are performing scheduled maintenance. Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly. We apologize for any inconvenience this may cause. -Cloud Operations Team Nov 4, 12:43 EST PSA - 2026.6 Major Release - AU01, AU02, AU03, AU04 Completed - The scheduled maintenance has been completed. Nov 5, 09:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 08:00 EST Scheduled - Maintenance Type: PSA Major Release Release Number: 2026.6 Purpose: We are excited to announce the PSA 2026.6 Major Release Impact: Partners may be briefly logged out during this window. Follow the URLs below to our Release Notes! Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.6ReleaseNotes.htm Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/ Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Nov 2, 10:59 EST Endpoint Backup v2 - All Regions - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 5, 06:51 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 04:00 EST Scheduled - We will be performing a routine maintenance to Datto Endpoint Backup V2 on November 5th, starting at 4:00AM EDT for an estimated 3 hours. During this time, you should expect minimal downtime with only brief and intermittent disruptions for backup, restore, and asset pairing. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Nov 2, 10:51 EST Datto RMM - Concord (US East) - 15.2.0 Release Completed - The scheduled maintenance has been completed. Nov 5, 06:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 02:00 EST Scheduled - We are excited to announce the Datto RMM 15.2.0 Release. Please Note: This release includes updates to both the Platform and Agent features, so partners should expect agent disconnections and, in some cases, devices temporarily going offline during the maintenance window. For full details, the Datto RMM 15.2.0 Release Notes are available on the following link: https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.2.0.htm Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Nov 1, 16:44 EST Autotask - AE01, AE02, AE03, AW01, AW02, PR01 - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 5, 02:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 02:01 EST Scheduled - We will be performing maintenance to Autotask on Thursday November 5th, starting at 2:00am EDT for an estimated 30 minutes During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Oct 21, 14:26 EDT Scheduled Maintenance – Cloud Target Appliance Upgrades Completed - The scheduled maintenance has been completed. Nov 5, 00:01 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 18:57 EST Scheduled - On Wednesday, November 04th, Cloud target appliance upgrades will be performed from 7:00 PM EST to 11:59 PM EST. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team Nov 4, 18:56 EST Scheduled Infrastructure Maintenance – US-East Region Completed - The scheduled maintenance has been completed. Nov 5, 00:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 20:00 EST Scheduled - Scheduled Infrastructure Maintenance – US-East Region To support ongoing improvements to the Kaseya Networking Infrastructure, we will perform scheduled maintenance in the US-East region during the following window: 11/04/2026 at 8 p.m. EST for 4 hours We do not expect any service disruption during the maintenance window. We are providing advance notice out of caution and transparency. Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Thank you for your continued partnership and understanding. Oct 30, 11:20 EDT Nov 4, 2026 PSA - 2026.6.2 Minor Release - AT01, LR01, AE01, AE02, AE03, AE04 Completed - The scheduled maintenance has been completed. Nov 4, 23:02 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 21:02 EST Scheduled - Maintenance Type: PSA Minor Release Release Number: 2026.6.2 Purpose: This is a Minor Release deployment which includes bug fixes. Impact: Partners may be briefly logged out during this window. Link to the list of Tickets fixed with this release: https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=116497#post116497 Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/ Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Nov 2, 10:57 EST PSA - 2026.6 Major Release - AW01, AW02, AW03, AW04 Completed - The scheduled maintenance has been completed. Nov 4, 23:01 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 21:00 EST Scheduled - Maintenance Type: PSA Major Release Release Number: 2026.6 Purpose: We are excited to announce the PSA 2026.6 Major Release Impact: Partners may be briefly logged out during this window. Follow the URLs below to our Release Notes! Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.6ReleaseNotes.htm Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/ Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Nov 2, 10:54 EST PSA - 2026.6 - Versión principal del PSA - Spanish (Español) Completed - The scheduled maintenance has been completed. Nov 4, 23:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 21:01 EST Scheduled - Tipo de mantenimiento: Versión principal del PSA Número de la versión: 2026.6 Propósito: Nos complace anunciar la versión principal de PSA 2026.6 Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana. Siga la URL a continuación para ir a nuestras Notas de la versión: https://psa.datto.com/releasenotes/Content/LANGUAGE_ES/2026.6ReleaseNotes_ES.htm Para recibir notificaciones actualizadas sobre futuros períodos de mantenimiento, suscríbase en https://status.kaseya.com/ Si tiene alguna pregunta o necesita ayuda, por favor contacte a nuestro equipo de soporte en https://helpdesk.kaseya.com/hc/en-gb#/contact Nov 2, 10:56 EST KaseyaAssist Service Disruption Resolved - All affected systems have made a full recovery. Incident is now resolved. Nov 4, 19:07 EST Monitoring - Our vendor confirmed that a fix has been implemented - We will continue to monitor and provide updates until full resolution has been confirmed Nov 4, 18:05 EST Identified - Our vendor has identified and is in the process of implementing a fix - recovery to normal operations is expected to begin rolling out shortly Nov 4, 16:31 EST Investigating - We are currently experiencing an issue impacting KaseyaAssist within our direct product portals. As a workaround, customers can continue to engage with Kaseya Support through helpdesk.kaseya.com for support inquiries and billing assistance. Our vendor is actively investigating the issue and working to restore service as quickly as possible. We apologize for any inconvenience and will provide updates as they become available. Nov 4, 15:07 EST PSA - 2026.6 - PSA Major Release - German (Deutsch) Completed - The scheduled maintenance has been completed. Nov 4, 17:04 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 15:01 EST Scheduled - Art der Wartung: PSA Major Release Release-Nummer: 2026.6 Zweck: Bekanntgabe von PSA 2026.6 Major Release Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet. Klicken Sie auf die nachfolgende URL, um zu unseren Versionshinweisen zu gelangen: https://psa.datto.com/releasenotes/Content/LANGUAGE_DE/2026.6ReleaseNotes_DE.htm Abonnieren Sie unter https://status.kaseya.com/ Benachrichtigungen zu geplanten Wartungszeiträumen Sollten Sie Fragen haben oder Unterstützung benötigen, wenden Sie sich bitte an unser Support-Team unter https://helpdesk.kaseya.com/hc/en-gb#/contact Nov 2, 10:51 EST Scheduled Maintenance – Cloud Target Appliance Upgrades Completed - The scheduled maintenance has been completed. Nov 4, 17:03 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 08:00 EST Scheduled - On Wednesday, November 04th, Cloud target appliance upgrades will be performed from 8:00 AM EST to 05:00 PM EST. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team Nov 2, 14:59 EST PSA - 2026.6.2 Minor Release - UKLR01 Completed - The scheduled maintenance has been completed. Nov 4, 17:02 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 15:02 EST Scheduled - Maintenance Type: PSA Minor Release Release Number: 2026.6.2 Purpose: This is a Minor Release deployment which includes bug fixes. Impact: Partners may be briefly logged out during this window. Link to the list of Tickets fixed with this release: https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=116497#post116497 Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/ Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Nov 2, 10:53 EST PSA - 2026.6 Major Release - UK01, UK02, UK03, EU1 Completed - The scheduled maintenance has been completed. Nov 4, 17:01 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 15:00 EST Scheduled - Maintenance Type: PSA Major Release Release Number: 2026.6 Purpose: We are excited to announce the PSA 2026.6 Major Release Impact: Partners may be briefly logged out during this window. Follow the URLs below to our Release Notes! Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.6ReleaseNotes.htm Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/ Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Nov 2, 10:49 EST Autotask - DE1, EU1, PRDE - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 4, 17:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 16:00 EST Scheduled - We will be performing maintenance to Autotask on Wednesday November 4th, starting at 4:00pm EDT for an estimated 30 minutes During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Oct 21, 14:14 EDT Autotask - AU01 - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 4, 11:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 11:00 EST Scheduled - We will be performing maintenance to Autotask on Wednesday November 4th, starting at 11:00am EDT for an estimated 30 minutes During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Oct 21, 13:54 EDT BMS - US - Multiple Customers Experiencing Resource Unavailable / Record Not Found Errors Across Modules Resolved - This incident has been resolved. Nov 4, 11:12 EST Monitoring - A fix has been implemented and we are monitoring the results. Nov 4, 10:07 EST Update - We are continuing to investigate this issue. Nov 4, 09:32 EST Investigating - We are aware of a problem where Multiple customers in the BMS US region are reporting issues accessing various modules, including Service Desk, CRM, and Admin (Support Users). The Kaseya Engineering Team is actively investigating. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Nov 4, 07:26 EST Scheduled Maintenance - UTMSP/ UniView Completed - The scheduled maintenance has been completed. Nov 4, 11:00 EST Update - Maintenance is extended by 1 hour until 11:00 AM EST. We apologize for any inconvenience this may cause. -Cloud Operations Team Nov 4, 10:07 EST Update - Maintenance is extended by 1 hour until 10:00 AM EST. We apologize for any inconvenience this may cause. -Cloud Operations Team Nov 4, 08:58 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 07:49 EST Scheduled - Maintenance is scheduled for UTMSP/UniView servers on Wednesday, 04th November 2026, between 7:00 AM and 9:00 AM EST. Please be advised that we are performing scheduled maintenance. Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly. We apologize for any inconvenience this may cause. -Cloud Operations Team Nov 4, 07:48 EST Autotask - AE01, AE02, AE03, AT01, AW01, AW02, AW03, AW04, LR01- Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 4, 02:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 02:00 EST Scheduled - We will be performing maintenance to Autotask on Wednesday November 4th, starting at 2:00am EDT for an estimated 30 minutes During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Oct 21, 13:48 EDT Nov 3, 2026 Scheduled Maintenance – Cloud Target Appliance Upgrades Completed - The scheduled maintenance has been completed. Nov 3, 17:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 08:00 EST Scheduled - On Tuesday, November 03rd, Cloud target appliance upgrades will be performed from 8:00 AM EDT to 05:00 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team Nov 2, 10:45 EST Autotask - DE1, EU1 - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 3, 16:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 16:00 EST Scheduled - We will be performing maintenance to Autotask on Tuesday November 3rd, starting at 4:00pm EDT for an estimated 30 minutes During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Oct 20, 11:21 EDT Datto AV - Increase in PDF detection as PHISH/PDF Resolved - This incident has been resolved. Nov 3, 12:47 EST Monitoring - Our engineering team has identified the issue and is monitoring the fix. Some PDF files, were incorrectly flagged as PHISH/PDF.Agent. A specific detection rule has been disabled in VDF 8.21.8.130, deployed October 28, 2026. The rest of the PHISH detection category remains active. We are monitoring to confirm new false positives have stopped. Files that have already been quarantined must be restored manually. Oct 29, 11:13 EDT Investigating - We are aware of a problem where Datto AV is incorrectly flagging newly created .pdf files as PHISH/PDF, causing the files to be quarantined. The Kaseya R&D Team is currently investigating this issue. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. To work around this issue: Adding exclusions for the affected folders and files. Then restoring the affected files. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ Oct 28, 14:50 EDT Autotask- AU01, AU03, AU04 - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 3, 11:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 11:00 EST Scheduled - We will be performing maintenance to Autotask on Tuesday November 3rd, starting at 11:00am EDT for an estimated 30 minutes. During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Oct 21, 13:43 EDT Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions Resolved - This incident has been resolved. Nov 3, 11:01 EST Update - We are continuing to monitor for any further issues. Nov 3, 09:32 EST Monitoring - A fix has been implemented and we are monitoring the results. Nov 3, 09:06 EST Investigating - We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions. The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Nov 3, 08:38 EST Datto RMM - Zinfandel (US West) - 15.2.0 Release Completed - The scheduled maintenance has been completed. Nov 3, 08:17 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 04:17 EST Scheduled - We are excited to announce the Datto RMM 15.2.0 Release. Please Note: This release includes updates to both the Platform and Agent features, so partners should expect agent disconnections and, in some cases, devices temporarily going offline during the maintenance window. For full details, the Datto RMM 15.2.0 Release Notes are available on the following link: https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.2.0.htm Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Nov 1, 16:41 EST Kaseya Quote Manager - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 3, 08:11 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 06:00 EST Scheduled - We will be performing maintenance on Kaseya Quote Manager on November 03rd, starting at 6:00 AM ET, with an estimated duration of 2 hours. During this maintenance window, you may experience brief intermittent downtime affecting Kaseya Quote Manager and related services. We appreciate your patience and understanding as we work to improve the service. Nov 2, 10:08 EST Autotask - AE01, AE02, AE04, AW01, AW02, ES01, PRES01 - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 3, 02:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 02:00 EST Scheduled - We will be performing maintenance to Autotask on Tuesday November 3rd, starting at 2:00am EDT for an estimated 30 minutes. During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Oct 20, 11:10 EDT Scheduled Infrastructure Maintenance – US-East Region Completed - The scheduled maintenance has been completed. Nov 3, 00:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 20:00 EST Scheduled - Scheduled Infrastructure Maintenance – US-East Region To support ongoing improvements to the Kaseya Networking Infrastructure, we will perform scheduled maintenance in the US-East region during the following window: 11/02/2026 at 8 p.m. EST for 4 hours We do not expect any service disruption during the maintenance window. We are providing advance notice out of caution and transparency. Should you experience any issues during this maintenance window, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page. Thank you for your continued partnership and understanding. Oct 30, 11:19 EDT Nov 2, 2026 Scheduled Maintenance – Cloud Target Appliance Upgrades Completed - The scheduled maintenance has been completed. Nov 2, 17:01 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 10:12 EST Scheduled - On Monday, November 02nd, Cloud target appliance upgrades will be performed from 8:00 AM EDT to 05:00 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team Nov 2, 10:12 EST Autotask - EU1, UK01, UK02, UK03, UKLR01 - Maintenance Notice Completed - The scheduled maintenance has been completed. Nov 2, 17:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 16:00 EST Scheduled - We will be performing maintenance to Autotask on Monday November 2nd, starting at 4:00pm EDT for an estimated 1 hour. During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask. Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ Oct 20, 10:44 EDT Autotask PSA - Multiple Zones - Outgoing Email Delays Resolved - This incident has been resolved. Nov 2, 15:20 EST Monitoring - A fix has been implemented and we are monitoring the results. Nov 2, 14:32 EST Identified - We are aware of a problem where emails sent from Autotask PSA are delayed. The Kaseya Engineering Team has identified the issue and are working on a fix. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ Nov 2, 11:58 EST Datto RMM - Syrah (APAC) - 15.2.0 Release Completed - The scheduled maintenance has been completed. Nov 2, 13:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 09:30 EST Scheduled - We are excited to announce the Datto RMM 15.2.0 Release. Please Note: This release includes updates to both the Platform and Agent features, so partners should expect agent disconnections and, in some cases, devices temporarily going offline during the maintenance window. For full details, the Datto RMM 15.2.0 Release Notes are available on the following link: https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.2.0.htm Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Nov 1, 16:38 EST BMS - Batch Generate Invoices fails due to an error Resolved - The Kaseya Engineering Team resolved a problem where Batch Generating Invoices failed due to a "Failed to generate... Could not load file or assembly" error. If you are still experiencing this issue or need any assistance, please contact our support team for assistance through our helpdesk at: https://helpdesk.kaseya.com/hc/en-gb#/contact To receive notifications about future maintenance events and service updates, subscribe to https://status.kaseya.com/ Nov 2, 12:00 EST Datto SaaS Protection - M365 Backup Performance Degradation - Post-Graph Migration Resolved - The Microsoft Graph API migration has now been completed across all Datto SaaS Protection environments. Following the migration, Engineering has implemented a series of improvements and optimizations that have significantly improved Microsoft 365 backup performance. All Microsoft 365 workloads (Exchange, OneDrive, SharePoint, and Teams) are currently backing as expected across all environments. While the vast majority of customers are experiencing expected backup performance, Engineering continues to investigate and address a subset of known issues that may still impact some customers. These issues are separate from the migration itself and include scenarios where backups may be delayed, missed, or complete with certain individual items not backed up. With the Microsoft Graph API migration now complete, we are closing this incident. Engineering continues to address the remaining known issues and deliver ongoing improvements and optimizations across the Datto SaaS Protection platform. If you continue to experience delayed or missed backups, items not backed up, or believe you may be encountering a new or different issue, please contact Support so our teams can review your environment and ensure any applicable cases are associated with the appropriate ongoing investigations: https://helpdesk.kaseya.com/hc/en-gb#/contact Customers who have not yet completed the required Microsoft 365 tenant reauthorization should follow the instructions available here: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/ews-to-graph.html Nov 2, 11:03 EST Update - All Microsoft 365 workloads continue to be backed up three times per day across all SaaS Protection environments. Backup performance and success rates remain stable for the vast majority of customers as ongoing post-Microsoft Graph migration improvements continue to be deployed. Recent enhancements include improved handling of Microsoft 365 API throttling and additional optimizations to backup processing efficiency, helping to reduce failures, improve recovery from service limitations, and enhance overall backup reliability. These improvements are being rolled out across all environments. Engineering teams are also actively addressing several remaining issues affecting a subset of Microsoft 365 backups and continue to develop and deploy additional enhancements to further improve performance, consistency, and backup completion rates. While these improvements and optimizations continue to be implemented, a subset of customers across multiple regions may still experience delayed or missed backups, or backups that complete with some individual items not backed up. Recent changes have driven continued progress, and teams remain focused on further improving consistency, reliability, and overall platform performance. Oct 27, 15:50 EDT Update - Backup success rates have largely returned to expected operating levels following the recent increase in Microsoft 365 API throttling, and platform performance remains stable across SaaS Protection environments. The vast majority of customer accounts are processing backups successfully, while Engineering teams continue to implement platform optimizations and enhancements to further improve consistency, performance, and overall service reliability. Oct 20, 15:55 EDT Update - Following a recent platform update, some SaaS Protection environments across multiple regions experienced increased Microsoft 365 API throttling, resulting in backup performance degradation and delayed backup processing for a subset of customers. The underlying issue has been addressed, and backup success rates are already trending positively as affected environments work through the existing backlog. Performance is expected to continue improving as processing catches up, and Engineering teams are closely monitoring recovery efforts to ensure a return to normal operating levels for all customers. Oct 15, 14:49 EDT Update - Backup success rates have largely returned to normal operating levels and remain stable across SaaS Protection environments. The vast majority of customer accounts are processing backups successfully, while ongoing optimization efforts continue to further improve consistency across the platform. As part of these improvements, backup cadence has now been standardized across all Microsoft 365 workload types and environments to three backups per day. Engineering teams will continue to monitor platform performance closely to ensure sustained stability and reliability. Oct 13, 15:20 EDT Update - Backup success rates continue to trend positively and are returning to normal levels across SaaS Protection environments as additional post-Microsoft Graph migration improvements are deployed. Most customer accounts are now processing backups normally, and overall platform performance has continued to improve. Engineering teams remain focused on implementing additional enhancements and monitoring performance closely to ensure continued improvements. We will provide further updates as progress continues. Oct 7, 16:13 EDT Update - Backup success rates improved significantly over the weekend following the latest optimization efforts, and overall performance remains on a positive trend. The large majority of SaaS Protection customer accounts are processing backups normally, while engineering teams continue to implement additional post-Microsoft Graph migration improvements for environments that may still experience reduced backup performance across some Microsoft 365 services. To help maintain high backup success rates as optimization efforts progress, backup cadence remains unchanged: V2: All Microsoft 365 services back up three times daily. V3: Exchange backs up three times daily; SharePoint, OneDrive, and Teams remain at one backup per day. We will continue to monitor performance closely and provide further updates as additional improvements are implemented. Oct 5, 11:44 EDT Update - Backup performance and success rates continue to improve as additional optimizations are deployed across Datto SaaS Protection environments. Current efforts are focused on further enhancing backup performance and reliability, including continued improvements to help mitigate the impact of Microsoft service throttling. Overall trends remain positive, and we expect continued improvements as optimization efforts progress. Backup cadence remains unchanged: V2: All Microsoft 365 services back up three times daily. V3: Exchange backs up three times daily; SharePoint, OneDrive, and Teams remain at one backup per day while optimization efforts continue. We will continue to monitor results closely and provide additional updates as further improvements are deployed. Oct 2, 16:23 EDT Monitoring - Microsoft Graph API migration has been completed across all Datto SaaS Protection environments, including customers utilizing in-place archive configurations. No further migration activities are expected to impact backup operations. Some customers may continue to experience backup performance degradation while our engineering teams work to restore backup success rates to pre-migration levels. Multiple fixes and optimizations are being actively deployed across V2 and V3 environments, including improvements to Microsoft Graph API error handling and overall backup processing reliability. Teams continue to monitor the impact of each change as it is released. Current Backup Cadence: V2 environments: All Microsoft 365 services continue to back up three times per day. V3 environments: Exchange continues to back up three times per day. SharePoint, OneDrive, and Teams remain on a reduced cadence of one backup per day while optimization efforts continue to maintain high backup success rates and mitigate Microsoft service throttling. We do not currently have a fixed resolution date, as improvements are being delivered through ongoing remediation efforts rather than a single release. While performance is expected to continue improving, some customers may experience intermittent backup performance issues until all identified issues have been addressed. Based on current progress, we are cautiously optimistic that the remaining issues will be resolved over the coming days to weeks. We will continue providing updates as fixes are confirmed. Customers who have not completed the required Microsoft 365 tenant reauthorization should follow the instructions here: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/ews-to-graph.html Should you have any additional questions or require assistance, please contact our support team at: https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at: https://status.kaseya.com/ Sep 30, 12:37 EDT BMS - EMEA - Pages fail to load with Error - "Something went wrong! Please contact the system admin." Postmortem - Read details Nov 3, 12:50 EST Resolved - The Kaseya Engineering Team resolved a problem where pages were failing to load with an error message: "Something went wrong! Please contact the system admin." If you are still experiencing this issue or need any assistance, please contact our support team for assistance through our helpdesk at: https://helpdesk.kaseya.com/hc/en-gb#/contact To receive notifications about future maintenance events and service updates, subscribe to https://status.kaseya.com/ Nov 2, 09:30 EST Scheduled Maintenance - UTMSP/ UniView Completed - The scheduled maintenance has been completed. Nov 2, 07:06 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 07:00 EST Scheduled - Maintenance is scheduled for UTMSP/UniView servers on Monday, 02nd November 2026, between 7:00 AM and 8:00 AM EDT. Please be advised that we are performing scheduled maintenance. Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly. We apologize for any inconvenience this may cause. -Cloud Operations Team Nov 2, 06:31 EST Nov 1, 2026 Scheduled Maintenance – Cloud Target Appliance Upgrades Completed - The scheduled maintenance has been completed. Nov 1, 00:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 31, 11:00 EDT Update - We will be undergoing scheduled maintenance during this time. Oct 31, 10:51 EDT Scheduled - On Saturday, October 31st, Cloud target appliance upgrades will be performed from 11:00 AM EDT to 11:59 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team Oct 31, 10:50 EDT Oct 31, 2026 VSA9 - Scheduled System Maintenance Completed - The scheduled maintenance has been completed. Oct 31, 11:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 31, 07:00 EDT Scheduled - On Saturday, 31st October, maintenance is scheduled on the mentioned servers between 07:00 AM and 11:00 AM ET. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience this may cause. - Cloud Operations Team Oct 29, 19:03 EDT VSA9 - VSA Patch Release v9.5.27a - VSA136 Completed - The scheduled maintenance has been completed. Oct 31, 07:11 EDT Update - Maintenance is extended by 1 hour until 07:00 AM ET. We apologize for any inconvenience this may cause. -Cloud Operations Team Oct 31, 06:06 EDT Update - Maintenance is extended by 1 hour until 06:00 AM ET. We apologize for any inconvenience this may cause. -Cloud Operations Team Oct 31, 05:07 EDT Update - Maintenance is extended by 1 hour until 05:00 AM ET. We apologize for any inconvenience this may cause. -Cloud Operations Team Oct 31, 04:01 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 31, 00:01 EDT Scheduled - On Saturday, 31st October, maintenance is scheduled on the mentioned server between 12:00 AM and 04:00 AM ET. During this maintenance, we will be deploying a new patch version VSA 9.5.27a, and agents will be automatically updated to the latest version. Release Notes with fixes are available. We apologize for any inconvenience this may cause. -Cloud Operations Team Oct 29, 17:26 EDT VSA9 - Scheduled System Maintenance - RIM Completed - The scheduled maintenance has been completed. Oct 31, 05:57 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 31, 02:00 EDT Scheduled - On Saturday, 31st October, maintenance is scheduled on the mentioned servers between 02:00 AM and 06:00 AM ET. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience this may cause. - Cloud Operations Team Oct 29, 18:47 EDT BMS and Vorex - Scheduled Maintenance - v5.60 Release Completed - The scheduled maintenance has been completed. Oct 31, 01:31 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 31, 00:00 EDT Scheduled - On Saturday, October 31st, BMS and Vorex servers will be patched to v5.60.0 between 12:00 AM and 04:00 AM ET. Downtime is expected during the update, and access to UI may be interrupted. We apologize for any inconvenience. - Cloud Operations Team Oct 29, 05:57 EDT Oct 30, 2026 Scheduled Maintenance – Cloud Target Appliance Upgrades Completed - The scheduled maintenance has been completed. Oct 30, 23:59 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 30, 08:00 EDT Scheduled - On Friday, October 30th, Cloud target appliance upgrades will be performed from 8:00 AM EDT to 11:59 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team Oct 28, 11:17 EDT BMS - Scheduled Maintenance - v5.60 Release - APAC Completed - The scheduled maintenance has been completed. Oct 30, 11:47 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 30, 10:00 EDT Scheduled - On Friday, October 30th, BMS APAC servers will be patched to v5.60.0 between 10:00 AM and 12:00 PM ET. Downtime is expected during the update, and access to UI may be interrupted. We apologize for any inconvenience. - Cloud Operations Team Oct 29, 05:09 EDT Oct 29, 2026 Scheduled Maintenance – Cloud Target Appliance Upgrades Completed - The scheduled maintenance has been completed. Oct 29, 23:59 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 29, 08:00 EDT Scheduled - On Thursday, October 29th, Cloud target appliance upgrades will be performed from 8:00 AM EDT to 11:59 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team Oct 28, 11:14 EDT RMM - Pinotage (EU1) - Platform Maintenance Completed - The scheduled maintenance has been completed. Oct 29, 15:30 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 29, 14:30 EDT Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform. Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Oct 29, 12:19 EDT Endpoint Backup v2 - US West Region - Degraded Backup Performance Resolved - The Kaseya Engineering Team resolved a problem where users in the US West region, hosted on storage server 'usw-backup-storage-0157' experienced degraded backup functionality. If you are still experiencing this issue or need any assistance, please contact our support team for assistance through our helpdesk at: https://helpdesk.kaseya.com/hc/en-gb#/contact To receive notifications about future maintenance events and service updates, subscribe to https://status.kaseya.com/ Oct 29, 11:30 EDT Kaseya Store - Scheduled Maintenance - Release Completed - The scheduled maintenance has been completed. Oct 29, 08:03 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 29, 05:00 EDT Scheduled - On Thursday, October 29th, maintenance is scheduled on the Kaseya Store server between 05:00 AM and 08:00 AM EST. During this maintenance, we will be deploying the new version of Kaseya Store. However, we do not anticipate any interruption to the service. We apologize for any inconvenience this may cause. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Oct 28, 15:36 EDT Scheduled Maintenance - UTMSP/ UniView Completed - The scheduled maintenance has been completed. Oct 29, 08:03 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 29, 05:19 EDT Scheduled - Maintenance is scheduled for UTMSP/UniView servers on Thursday, 29th October 2026, between 5:00 AM and 8:00 AM EDT. Please be advised that we are performing scheduled maintenance. Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly. We apologize for any inconvenience this may cause. -Cloud Operations Team Oct 29, 05:18 EDT KaseyaOne - Release v2.80.0 - Maintenance Notice Completed - The scheduled maintenance has been completed. Oct 29, 04:33 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 29, 01:01 EDT Scheduled - We are notifying you of a planned maintenance event for KaseyaOne to ensure the platform remains secure, efficient, and reliable. Maintenance Schedule: Version: Release v2.80.0 Start Time: Thursday, 29th October 2026 at 1:00 AM (EDT) Duration: 3 Hours What You Need to Know: - Service Availability: No service disruption is anticipated during this maintenance. - Affected Components: KaseyaOne platform Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unified Login credentials. Users added as exceptions can still log in using local module-specific credentials. Details are available in this Knowledge Base article: https://help.one.kaseya.com/help/Content/1_Configuration/enable-require-login-with-K1.htm We recommend adding a small set of users to the override list to maintain access in the event of a future disruption or maintenance, helping ensure continuous business operations. Oct 28, 15:33 EDT VSA9 - VSA Patch Release v9.5.27a - Tatooine Completed - The scheduled maintenance has been completed. Oct 29, 04:14 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 29, 03:00 EDT Scheduled - On Thursday, 29th October, maintenance is scheduled on the mentioned server between 03:00 AM and 07:00 AM ET. During this maintenance, we will be deploying a new patch version VSA 9.5.27a, and agents will be automatically updated to the latest version. Release Notes with fixes are available. We apologize for any inconvenience this may cause. -Cloud Operations Team Oct 28, 18:25 EDT VSA9 - VSA Patch Release v9.5.27a - CyberTek Completed - The scheduled maintenance has been completed. Oct 29, 03:44 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 29, 01:00 EDT Scheduled - On Thursday, 29th October, maintenance is scheduled on the mentioned server between 01:00 AM and 05:00 AM ET. During this maintenance, we will be deploying a new patch version VSA 9.5.27a, and agents will be automatically updated to the latest version. Release Notes with fixes are available. We apologize for any inconvenience this may cause. -Cloud Operations Team Oct 28, 18:23 EDT Oct 28, 2026 Scheduled Maintenance – Cloud Target Appliance Upgrades Completed - The scheduled maintenance has been completed. Oct 28, 23:59 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 28, 11:07 EDT Scheduled - On Wednesday, October 28th, Cloud target appliance upgrades will be performed from 11:00 AM EDT to 11:59 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team Oct 28, 11:06 EDT PSA - 2026.6 Major Release - AE01, AE02, AE03, AE04 Completed - The scheduled maintenance has been completed. Oct 28, 23:01 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 28, 21:00 EDT Scheduled - Maintenance Type: PSA Major Release Release Number: 2026.6 Purpose: We are excited to announce the PSA 2026.6 Major Release Impact: Partners may be briefly logged out during this window. Follow the URLs below to our Release Notes! Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.6ReleaseNotes.htm Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/ Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Oct 23, 05:46 EDT PSA - 2026.6.1 Minor Release - AT01, LR01, UKLR01 Completed - The scheduled maintenance has been completed. Oct 28, 23:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 28, 21:01 EDT Scheduled - Maintenance Type: PSA Minor Release Release Number: 2026.6.1 Purpose: This is a Minor Release deployment which includes bug fixes. Impact: Partners may be briefly logged out during this window. Link to the list of Tickets fixed with this release: https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=116291#post116291 Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/ Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Oct 27, 05:46 EDT Incident History Powered by Atlassian Statuspage