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Subscribe to UpdatesSubscribe Industry-wide PHP and Node.js security update Subscribe Monitoring - This week, security updates were released for PHP and Node.js. This is an industry-wide issue and is not specific to Gainsight. Our Security and Engineering teams applied the available patches and mitigations right away, and we have seen no evidence of any compromise. Our Security team continues to actively monitor our systems. Do I need to do anything? No. If you have questions, contact security@gainsight.com or your Gainsight team. Oct 23, 2026 - 21:24 UTC About This Site This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process. Known Issues Tracker Gainsight Trust and Security PX - Product Experience Status Page CC - Customer Communities Status Page CE - Customer Education Status Page Staircase AI by Gainsight - Status Page Skilljar by Gainsight - Status Page Uptime over the past 90 days. View historical uptime. Gainsight CS - US1 Region Operational Gainsight CS US1 Application Operational US1 Rules Engine Queue Operational US1 Data Processor Queue Operational US1 Data Ingestion Queue Operational US - Insight Agent - Powered by Staircase AI Operational US1 Gainsight Salesforce Integration Operational US1 SAML SSO Authentication Operational US1 Google SSO Authentication - GSuite Operational Gainsight CS - US2 Region Operational Gainsight CS US2 Application Operational US2 Rules Engine Queue Operational US2 Data Processor Queue Operational US2 Data Ingestion Queue Operational US - Insight Agent - Powered by Staircase AI Operational US2 Gainsight Salesforce Integration Operational US2 SAML SSO Authentication Operational US2 Google SSO Authentication - GSuite Operational Gainsight CS - EU Region Operational Gainsight CS EU Application Operational EU Rules Engine Queue Operational EU Data Processor Queue Operational EU Data Ingestion Queue Operational EU - Insight Agent - Powered by Staircase AI Operational EU Gainsight Salesforce Integration Operational EU SAML SSO Authentication Operational EU Google SSO Authentication - GSuite Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Scheduled Maintenance Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th November 2026 Nov 14, 2026 03:00-07:00 UTC UTC - From 3:00 AM to 7:00 AM Saturday, 14th November 2026 CST - From 9:00 PM Friday, 13th to 1:00 AM Saturday, 14th November 2026 IST - From 8:30 AM to 12:30 PM Saturday, 14th November 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com Posted on Nov 11, 2026 - 09:42 UTC Past Incidents Nov 11, 2026 No incidents reported today. Nov 10, 2026 No incidents reported. Nov 9, 2026 No incidents reported. Nov 8, 2026 No incidents reported. Nov 7, 2026 Gainsight CS - US2 - Backend Infrastructure Maintenance: Saturday, 7th November 2026 Completed - The scheduled maintenance has been completed. Nov 7, 07:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 7, 03:00 UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 7th November 2026 CST - From 9:00 PM Friday, 6th to 1:00 AM Saturday, 7th November 2026 IST - From 8:30 AM to 12:30 PM Saturday, 7th November 2026 Activity : Gainsight has planned maintenance for backend infrastructure. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the backend infrastructure. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. Nov 4, 07:54 UTC Nov 6, 2026 No incidents reported. Nov 5, 2026 No incidents reported. Nov 4, 2026 No incidents reported. Nov 3, 2026 No incidents reported. Nov 2, 2026 No incidents reported. Nov 1, 2026 No incidents reported. Oct 31, 2026 Gainsight CS - US1, US2 & EU - Backend Services - Major Release: Saturday, 31st October 2026 Completed - The scheduled maintenance has been completed. Oct 31, 07:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 31, 03:00 UTC Scheduled - Maintenance Window: UTC - From 3:00 AM to 7:00 AM Saturday, 31st October 2026 CDT - From 10:00 PM Friday, 30th to 2:00 AM Saturday, 31st October 2026 IST - From 8:30 AM to 12:30 PM Saturday, 31st October 2026 Activity: Gainsight has planned a scheduled deployment of the US1, US2 and EU Region Backend Services - Major Release. During this release window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. This deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link. https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process Hold Time for queues: 2 Hours Impact Details: US1, US2 & EU PRODUCTION Environment Data Ingestion Queue - NO IMPACT Data Processor Queue - Delay of 2 Hours anticipated. Rules Engine Queue - Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com. Oct 28, 08:53 UTC Oct 30, 2026 No incidents reported. Oct 29, 2026 No incidents reported. Oct 28, 2026 Elevated SFDC errors for few customers Resolved - We are marking this incident as resolved. Oct 28, 05:58 UTC Update - We have identified the cause of the Salesforce connection failures some customers are seeing. A recent incident on the Salesforce side caused authentication requests to fail intermittently (https://status.salesforce.com/incidents/20004512). As a result, the Salesforce authentication token for some Gainsight connections was invalidated. Salesforce has since resolved its incident. However, affected connections will not recover on their own. Re-authorizing the connection is required. Who is affected: Customers whose Salesforce connection is failing or showing an authentication error, including data syncs and jobs that depend on that connection. What you need to do: Re-authorize your Salesforce connection in Gainsight. Once re-authorized, blocked or failed jobs should resume. If any jobs remain failed, re-run them after re-authorizing. If you re-authorize and still see issues, please contact Gainsight Support at support@gainsight.com. Oct 23, 17:55 UTC Monitoring - We are observing the error rates have subsided and this may be related to incident at Salesforce end (https://status.salesforce.com/incidents/20004512) If you are still experiencing any errors, please raise a request with our support team, support@gainsight.com. Oct 23, 11:51 UTC Investigating - We are aware of a subset of customers using SFDC Connector are experiencing increased error rates, impacting their rules and connectors. Our team is investigating the same, we will provide further updates as we receive more details. Oct 23, 10:38 UTC Incident History Powered by Atlassian Statuspage