Gainsight Software

gainsight.com

Gainsight Software declares 36 subprocessors, plus 4 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. The list last changed on Sep 24, 2026: 1 added, 0 removed. 71 tracked vendors name Gainsight Software as a subprocessor, including PagerDuty, Typeform and SmartBear Software.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

36 third parties, 4 affiliates.

NamePurposeLocationListed since
Algolia Data Host for Search CapabilitiesCorporate: France; Processing Location: Germany
Amazon Web Services, Inc. AI Model Provider; Cloud Service ProviderCorporate: 410 Terry Ave. North; Corporate: Seattle, WA 98109-5210; Processing Location: United States; Processing Location: United States and Germany
Amazon Web Services EMEA SARL Cloud Service ProviderCorporate: Two Park Place, Hatch Street, Dublin 2 Ireland; Processing Location: Ireland
Anthropic, PBC AIAI Model Provider and AI Agent hosting Provider for certain Generative Artificial Intelligence features and AI Agentic Services.Processing Location: United States
Auth0, Inc. Authentication PlatformProcessing Location: United States and Germany
Boomi, LP (formerly Rivery) Integrate Gainsight CS with multiple source systems using Boomi as the Extract and Load vehicleProcessing Location: United States
Box, Inc. Content Management and File SharingProcessing Location: United States
Datadog, Inc. Application MonitoringProcessing Location: United States
Forethought Technologies, Inc. AI-powered customer service and support automation platformProcessing Location: United States
Fullstory, Inc. User InterfaceProcessing Location: United States
Functional Software, Inc. (Sentry) Application MonitoringProcessing Location: United States
Google, LLC
Anonymizes IP addresses and provides application usage analytics; Cloud Computing; Back-up Cloud Service Provider; Data Analytics Provider; Web service; Cloud Computing; Back-up Cloud Service Provider; Web service; Cloud Service Provider for Certain Generative Artificial Intelligence features
Processing Location: United States; Processing Location: United States and Germany
Google Cloud EMEA Limited Back-up Cloud Service ProviderCorporate: Dublin 2, Ireland; Corporate: Velasco, Clanwilliam Place; Processing Location: Netherlands
inSided B.V. Technical and Customer SupportCorporate: Singel 118A, 1015 AE Amsterdam; Corporate: The Netherlands; Processing Location: The Netherlands
International Business Machines Corporation (IBM) Cloud Service Provider for Certain Generative Artificial Intelligence features.; Natural Language Processing and Cloud Service ProviderProcessing Location: United States; Processing Location: United States and Germany
LongTail Ad Solutions, Inc. d/b/a JW Platform Video hosting and streaming servicesProcessing Location: United States
Looker Data Sciences, Inc. AnalyticsProcessing Location: United States
Microsoft, Inc. Cloud Service Provider for certain Generative Artificial Intelligence features and AI Agentic ServicesProcessing Location: United States and multiple EU locations
Movate, Inc. Renewal Management outsourcing support for Gainsight Atlas clients, including customer outreach, quote negotiation, and escalation managementProcessing Location: Philippines
nCloud Integrators, LLC Integration ServicesProcessing Location: United States
New Relic, Inc. Application MonitoringProcessing Location: United States
Northpass, Inc. Technical and Customer SupportProcessing Location: United States
OpenAI, L.L.C. AICloud Service Provider for Certain Generative Artificial Intelligence featuresProcessing Location: United States, Canada, UK, multiple EU locations, Switzerland, UAE, South Africa and Australia
Raintank, Inc. d/b/a Grafana Labs Application MonitoringProcessing Location: United States
Retell AI, Inc. Cloud-based AI voice agent development and deployment platformProcessing Location: United States
Salesforce.com, Inc. Cloud Service ProviderProcessing Location: United States and Germany
Skilljar, Inc. Technical and Customer SupportProcessing Location: United States
Slack Technologies, Inc. IT Support ChatProcessing Location: United States
Snowflake Data WarehousingProcessing Location: United States
Staircase AI, Inc. Technical and Customer SupportProcessing Location: United States
Staircase Technologies Ltd. Technical and Customer SupportCorporate: Israel; Processing Location: Israel
Sumologic, Inc. Log Management and AnalyticsProcessing Location: United States and Germany
Twilio, Inc. (formerly Sendgrid) Email Service ProviderProcessing Location: United States
Workato, Inc. Workflow and Integration ProcessingProcessing Location: United States
Zendesk, Inc. Customer Service SoftwareProcessing Location: United States
Zight, Inc. Provides screen recording, through videos and screenshots, for Zendesk support tickets to improve customer service and enable faster issue resolution.Processing Location: United States
Gainsight Software affiliates (4)
NamePurposeLocationListed since
Gainsight Israel Ltd. (f/k/a Aptrinsic Ltd.) Technical and Customer SupportProcessing Location: Israel
Gainsight Software Private Limited Technical and Customer Support
Corporate: DivyaSree Trinity; Corporate: Hi-Tech City Layout, Madhapur Hyderabad; Corporate: Hyderabad, TG 500081 IN; Corporate: Plot No 5&6, Sy No 64, 6th Floor Wing A&B, Block-4; Processing Location: India
Gainsight Sp. z.o.o. (f/k/a Northpass Sp. z.o.o.) Technical and Customer SupportCorporate: 54-202 Wroclaw, Poland; Corporate: Legnicka 48A; Processing Location: Poland
Gainsight UK LTD. Technical and Customer SupportCorporate: U.K; Processing Location: England

Web TechnologiesCSV · Atom

Gainsight Software's homepage made 396 requests to 51 domains, 28 services controlled by another company, and 2 domains not identified.

Analytics (8): HubSpot, LinkedIn, Meta, ZoomInfo, Quora, Cloudflare, Intentsify, LLC; usually detected as Analytics: G2.comAdvertising (7): Google Cloud, Microsoft, The Trade Desk, Inc., Metadata, Reddit, Inc.; usually detected as Advertising: Xandr, Magnite, Inc.Marketing automation (4): 6Sense Insights, Inc., PathFactory, GetVector, Inc.; usually detected as Marketing automation: AdobeLive chat (1): Qualified.com, Inc.Cookie compliance (1): OneTrustOther (7): Caching: NitroPack; Customer data platform: RudderStack; Font scripts: Font Awesome; Geolocation: ipify; usually detected as Issue trackers: Sentry; SEO: BrightEdge; Video players: Vidyard

28 third parties by category: Analytics 8Advertising 7Marketing automation 4Live chat 1Cookie compliance 1Other 7

Third parties 28 · 293 requests
6Sense Insights, Inc. 6sense 11% of the page's requests 43
Font Awesome Font Awesome 9% of the page's requests 37
Qualified.com, Inc. Qualified 9% of the page's requests 37
Vidyard Vidyard 8% of the page's requests 32
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 6% of the page's requests 22
OneTrust OneTrust 6% of the page's requests 22
Microsoftsubprocessor Microsoft Advertising 4% of the page's requests 14
PathFactory PathFactory 4% of the page's requests 14
GetVector, Inc. Vector 3% of the page's requests 11
HubSpot HubSpot HubSpot Analytics 3% of the page's requests 11
The Trade Desk, Inc. theTradeDesk 2% of the page's requests 8
G2.com g2.com 2% of the page's requests 6
Metadata Metadata.io 2% of the page's requests 6
Xandr adnxs.com 1% of the page's requests 4
LinkedIn Linkedin Insight Tag <1% of the page's requests 3
Meta Facebook Pixel 2.9.435 <1% of the page's requests 3
Reddit, Inc. Reddit Ads <1% of the page's requests 3
ZoomInfo Zoominfo <1% of the page's requests 3
Adobe demdex.net <1% of the page's requests 2
BrightEdge BrightEdge <1% of the page's requests 2
Quora Quora Pixel <1% of the page's requests 2
ipify ipify <1% of the page's requests 2
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
Intentsify, LLC Intentsify <1% of the page's requests 1
Magnite, Inc. rubiconproject.com <1% of the page's requests 1
NitroPack NitroPack <1% of the page's requests 1
RudderStack Rudderstack <1% of the page's requests 1
Sentrysubprocessor sentry.io <1% of the page's requests 1
Unknown 2 · 4 requests

revsure.cloudusbrowserspeed.com

First party 1 · 99 requests
Gainsight Software AOS Adobe Audience Manager Bootstrap 5.2.3 Cloudflare Google Font API HSTS HTTP/3 Microsoft Clarity MySQL Open Graph PHP PWA Priority Hints RSS React Sentry Swiper WP Engine WordPress Yoast SEO 28.8 core-js 3.49.0 jQuery 3.7.1 jQuery Migrate 3.4.1 styled-components 5.3.11 25% of the page's requests 99

11 tracked companies loaded by the homepage are not in Gainsight Software's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (71)CSV · Atom

1–50 of 71
  • Abnormal AI abnormal.ai Customer success and product experience
  • Accruent accruent.com Business Support
  • Acquia acquia.com Provides Software-as-a-Service (SaaS) web application usage and behavioral monitoring for continuous product improvements
  • AlertMedia alertmedia.com AlertMedia customer success management and customer engagement analytics
  • Allocadia allocadia.com - Data Transfer Mechanism: SCC - Customer B2B Employee User Data Processed: First name, Last name, Business email, UserID, IP address, Job title, Business phone number (optional), Business postal address (optional); User engagement & product analytics
  • Anomali anomali.com Customer Support
  • Automation Anywhere automationanywhere.com External customer community
  • AVEVA aveva.com
  • BeyondTrust beyondtrust.com Customer success tool – product experience and engagement
  • Bonusly bonus.ly Customer management and support services
  • Bugcrowd bugcrowd.com Email, activities on platform
  • Claroty claroty.com
  • Critical Start criticalstart.com Customer Communications tool for CSM team
  • Darktrace darktrace.com Customer engagement and analytics tracking
  • Darktrace Federal darktracefederal.com Customer engagement and analytics tracking
  • Deltek deltek.com Data usage analytics within the interface; Customer Onboarding task Management, Account Review, and Email Logging
  • Digital Realty digitalrealty.com Customer profiling platform
  • EAB eab.com User Analytics; User interaction and product experience platform; User interaction tracking
  • Egnyte egnyte.com
  • Fenergo fenergo.com Gainsight is a Product Experience (PX) and customer success platform used to capture, analyze, and act on user behavior within software applications.; Purpose: Product experience platform (analytics and adoption). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data (i.e., name, email), Usage data (i.e., Unique IDs).
  • Figma figma.com Public support forum hosting (https://forum.figma.com/)
  • Forcepoint forcepoint.com Finance
  • Forethought Technologies forethought.ai Customer Onboarding and Feedback
  • Genesys genesys.com
  • Greenhouse greenhouse.com Customer success platform
  • Hiver hiverhq.com Analytics
  • Horizon3.ai horizon3.ai Customer Success Experience; Gainsight is used to support our customer success initiatives, including customer engagement, onboarding, health monitoring, and support experience optimization.
  • Humanforce humanforce.com - Processing Purpose: Customer Relationship, support and analytics services - Type of Data: Digital adoption and engagement data (user activities within the product). - Processing duration: For the duration of the agreement, unless otherwise mutually agreed. - Modules Applicable: WFM, HR, Talent, Benefits.; Customer Relationship, support and analytics services
  • Identity Automation identityautomation.com Customer experience analytics and in-product communication
  • Immersive Labs immersivelabs.com Gainsight – Customer relationship management system and analytics tool
  • Intapp intapp.com Intapp Client Community Portal
  • Intralinks intralinks.com
  • Jamf jamf.com Customer experience analytics and in-product communications
  • Juniper Square junipersquare.com
  • Kaltura kaltura.com Customer Support
  • Kudos® kudos.com Product and feature usage insights and analytics
  • LogicMonitor logicmonitor.com Customer Success Platform
  • Loopio loopio.com Customer success software
  • Malwarebytes malwarebytes.org Customer success and product experience
  • Mediafly mediafly.com Product Usage Statistics
  • Mews mews.com
  • Miro miro.com Customer Success/Support
  • Nasuni nasuni.com Customer success management, health scoring, renewal tracking
  • OpenSesame opensesame.com CRM
  • Optro optro.ai Customer experience and lifecycle management and AI; Optro Community
  • Ordergroove ordergroove.com
  • PagerDuty pagerduty.com Customer Support Services
  • ParentSquare parentsquare.com District staff contact information.
  • PathFactory pathfactory.com Infrastructure
  • Payscale payscale.com Customer intelligence platform
  • Show next 21

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Gainsight Software's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: 1 incident (1 minor)Sep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: 1 incident (1 minor)Sep 14: no incident reportedSep 15: no incident reportedSep 16: 1 incident (1 no impact stated)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: 1 incident (1 minor)Oct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: 2 incidents (2 no impact stated)Oct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 7 incidents in 90 days
  • 1 major or critical
  • 16 h 42 min typical time to resolve
  • 118 days longest major
BeganIncidentImpactLasted
Salesforce Connection Restorationmajor118 days
Industry-wide PHP and Node.js security updateno impact statedongoing
Elevated SFDC errors for few customersno impact stated4 days
CS - US1: Investigating delays in Rules and Participant Syncminor3 h 59 min
Salesforce Service Disruption - Cascading impact on Gainsight CS functionalityno impact stated8 h 35 min
Rules Engine Failure for few Customersminor16 h 42 min
Performance degradation observed in CS US2minor2 h 57 min
Gainsight CS - US1 and US2 - Home Page not Loadingminor28 min

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 1 incident (1 minor) · typical time to resolve 1 h 7 min Feb 2026: 0 incidents Mar 2026: 1 incident (1 no impact stated) · typical time to resolve 2 h 11 min Apr 2026: 1 incident (1 no impact stated) · typical time to resolve 4 h 40 min May 2026: 2 incidents (2 minor) · typical time to resolve 16 h 24 min Jun 2026: 1 incident (1 minor) · typical time to resolve 28 min Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 3 incidents (2 minor, 1 no impact stated) · typical time to resolve 8 h 35 min Oct 2026: 3 incidents (1 minor, 2 no impact stated) · typical time to resolve 4 days Nov 2026: 1 incident (1 major) · typical time to resolve 118 days Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Gainsight CS US1 Application4
Gainsight CS US2 Application4
Gainsight CS EU Application3
EU Rules Engine Queue2
US1 Rules Engine Queue2
US2 Rules Engine Queue2

As Gainsight Software's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Gainsight Software's subprocessorsCSV · Atom

305 reported incidents in the last 30 days, by 14 of the vendors Gainsight Software lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Gainsight Software was involved.

DateCompanyIncidentImpactLasted
SentryUS issues feed throwing intermittent errors minor51 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SentryAccount emails not being delivered major42 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
Boomi, LPBoomi - Platform UI Degraded -Monitoring minor31 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
TwilioIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
Sumo LogicProblem with Cloud SIEM Processing in North America 2 (US2) minor22 min
GrafanaCloud Logs writes - Elevated latency and error rates in prod-eu-central-0 no impact stated17 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
GrafanaMimir query unexpected response with status code 500 minor8 h 31 min
OpenAIElevated Errors On API minor42 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
Sumo LogicProblem with Cloud SIEM Processing in North America 2 (US2) minor2 h 44 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
TwilioSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
TwilioSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
TwilioSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
TwilioSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min

And 280 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

  1. Added certification: CCPA/CPRA evidence
  2. Added certification: GDPR evidence
  3. Added certification: HIPAA evidence
  4. Added subprocessor: Anthropic, PBC evidence list before and after
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