Gainsight Software
Certifications and attestations: SOC 2 Type IIISO/IEC 27001
As listed on Gainsight Software's trust center (evidence) ; reports themselves are usually shared on request.
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | 5 / 5 | |
| Pages still reachable | 8 / 8 | |
| Total | 94 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Gainsight Software's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/gainsight-software"><img src="https://thirdpartyindex.com/badge/gainsight-software.svg" alt="Gainsight Software transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/gainsight-software)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center safebase | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot | ||
| Security advisories | snapshot |
Subprocessors
36 third parties, 4 affiliates. CSV · Atom
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Algolia | Data Host for Search Capabilities | Corporate: 301 Howard Street, 3rd Floor; Corporate: 55 Rue d’Amsterdam; Corporate: 75008 Paris, France; Corporate: San Francisco, CA 94105; Processing Location: Germany | |
| Amazon Web Services, Inc. | AI Model Provider; Cloud Service Provider | Corporate: 2021 7th Ave; Corporate: 410 Terry Ave. North; Corporate: Seattle, WA 98109-5210; Corporate: Seattle, WA 98121; Processing Location: United States; Processing Location: United States and Germany | |
| Amazon Web Services EMEA SARL | Cloud Service Provider | Corporate: Two Park Place, Hatch Street, Dublin 2 Ireland; Processing Location: Ireland | |
| Anthropic, PBC | AI Model Provider and AI Agent hosting Provider for certain Generative Artificial Intelligence features and AI Agentic Services. | Corporate: 548 Market Street; Corporate: PMB 90375; Corporate: San Francisco, CA 94104; Processing Location: United States | |
| Auth0, Inc. | Authentication Platform | Corporate: 10800 NE 8th Street, Suite 700; Corporate: Bellevue, WA 98004; Processing Location: United States and Germany | |
| Boomi, LP (formerly Rivery) | Integrate Gainsight CS with multiple source systems using Boomi as the Extract and Load vehicle | Corporate: 1 W Elm St., Suite 200; Corporate: Conshohocken,; Corporate: PA 19428; Processing Location: United States | |
| Box, Inc. | Content Management and File Sharing | Corporate: 900 Jefferson Avenue; Corporate: Redwood City, CA 94063; Processing Location: United States | |
| Datadog, Inc. | Application Monitoring | Corporate: 620 8th Ave. 45th Floor; Corporate: New York, NY 100128; Processing Location: United States | |
| Forethought Technologies, Inc. | AI-powered customer service and support automation platform | Corporate: Embarcadero Center, Floor 8; Corporate: San Francisco, CA 94111; Processing Location: United States | |
| Fullstory, Inc. | User Interface | Corporate: 1745 Peachtree Road NW, Suite G; Corporate: Atlanta, GA 30309; Processing Location: United States | |
| Functional Software, Inc. (Sentry) | Application Monitoring | Corporate: 45 Fremont Street, 8th Floor; Corporate: San Francisco, CA 94105; Processing Location: United States | |
| Google, LLC | Anonymizes IP addresses and provides application usage analytics; Cloud Computing; Back-up Cloud Service Provider; Data Analytics Provider; Web service; Cloud Computing; Back-up Cloud Service Provider; Web service; Cloud Service Provider for Certain Generative Artificial Intelligence features | Corporate: 1600 Amphitheatre Parkway; Corporate: Mountain View, CA 94043; Processing Location: United States; Processing Location: United States and Germany | |
| Google Cloud EMEA Limited | Back-up Cloud Service Provider | Corporate: Dublin 2, Ireland; Corporate: Velasco, Clanwilliam Place; Processing Location: Netherlands | |
| inSided B.V. | Technical and Customer Support | Corporate: Singel 118A, 1015 AE Amsterdam; Corporate: The Netherlands; Processing Location: The Netherlands | |
| International Business Machines Corporation (IBM) | Cloud Service Provider for Certain Generative Artificial Intelligence features.; Natural Language Processing and Cloud Service Provider | Corporate: 1101 Kitchawan Rd.; Corporate: Yorktown Heights, NY 10598; Processing Location: United States; Processing Location: United States and Germany | |
| LongTail Ad Solutions, Inc. d/b/a JW Platform | Video hosting and streaming services | Corporate: 2 Park Ave; Corporate: New York, NY 10016; Processing Location: United States | |
| Looker Data Sciences, Inc. | Analytics | Corporate: 1600 Amphitheatre Parkway; Corporate: Mountain View, CA 94043; Processing Location: United States | |
| Microsoft, Inc. | Cloud Service Provider for certain Generative Artificial Intelligence features and AI Agentic Services | Corporate: One Microsoft Way; Corporate: Redmond, WA 98052; Processing Location: United States and multiple EU locations | |
| Movate, Inc. | Renewal Management outsourcing support for Gainsight Atlas clients, including customer outreach, quote negotiation, and escalation management | Corporate: 5600 Tennyson Parkway; Corporate: Plano, Texas 75024; Corporate: Suite 255; Processing Location: Philippines | |
| nCloud Integrators, LLC | Integration Services | Corporate: 3982 Powell Rd., Suite #36; Corporate: Powell, OH 43065; Processing Location: United States | |
| New Relic, Inc. | Application Monitoring | Corporate: 188 Spear St.; Corporate: San Francisco, CA 98105; Processing Location: United States | |
| Northpass, Inc. | Technical and Customer Support | Corporate: 350 Bay Street, Suite 100; Corporate: San Francisco, CA 94133; Processing Location: United States | |
| OpenAI, L.L.C. | Cloud Service Provider for Certain Generative Artificial Intelligence features | Corporate: 548 Market Street, PMB 97273; Corporate: San Francisco, California 94104; Processing Location: United States, Canada, UK, multiple EU locations, Switzerland, UAE, South Africa and Australia | |
| Raintank, Inc. d/b/a Grafana Labs | Application Monitoring | Corporate: 10006; Corporate: 165 Broadway; Corporate: 23rd Floor; Corporate: New York, NY; Processing Location: United States | |
| Retell AI, Inc. | Cloud-based AI voice agent development and deployment platform | Corporate: 12985 Saratoga Avenue; Corporate: Saratoga, California, 95070; Processing Location: United States | |
| Salesforce.com, Inc. | Cloud Service Provider | Corporate: 415 Mission Street, 3rd Floor; Corporate: San Francisco, CA 94105; Processing Location: United States and Germany | |
| Skilljar, Inc. | Technical and Customer Support | Corporate: 350 Bay Street, Suite 100; Corporate: San Francisco, CA 94133; Processing Location: United States | |
| Slack Technologies, Inc. | IT Support Chat | Corporate: 500 Howard Street; Corporate: San Francisco, CA 94105; Processing Location: United States | |
| Snowflake | Data Warehousing | Corporate: 106 East Babcock Street; Corporate: Bozeman, MT 59715; Processing Location: United States | |
| Staircase AI, Inc. | Technical and Customer Support | Corporate: 350 Bay Street, Suite 100; Corporate: San Francisco, CA 94133; Processing Location: United States | |
| Staircase Technologies Ltd. | Technical and Customer Support | Corporate: 4651626 Herzliya, Israel; Corporate: Amos Oz 3 St.; Processing Location: Israel | |
| Sumologic, Inc. | Log Management and Analytics | Corporate: 350 Main Street; Corporate: Redwood City, CA 94063; Processing Location: United States and Germany | |
| Twilio, Inc. (formerly Sendgrid) | Email Service Provider | Corporate: 101 Spear Street, 5th Floor; Corporate: San Francisco, CA 94105; Processing Location: United States | |
| Workato, Inc. | Workflow and Integration Processing | Corporate: 215 Castro Street, Suite 300; Corporate: Mountain View, CA 94041; Processing Location: United States | |
| Zendesk, Inc. | Customer Service Software | Corporate: 989 Market Street; Corporate: San Francisco, CA 94103; Processing Location: United States | |
| Zight, Inc. | Provides screen recording, through videos and screenshots, for Zendesk support tickets to improve customer service and enable faster issue resolution. | Corporate: 2261 Market Street, Ste. 10263; Corporate: San Francisco, CA 94114; Processing Location: United States |
Gainsight Software affiliates (4)
Listed as a subprocessor by (24)
Purposes as each company states them.
AVEVA aveva.com
Acquia acquia.com Provides Software-as-a-Service (SaaS) web application usage and behavioral monitoring for continuous product improvements
Bugcrowd bugcrowd.com Email, activities on platform
Critical Start criticalstart.com Customer Communications tool for CSM team
Egnyte egnyte.com
Figma figma.com Public support forum hosting (https://forum.figma.com/)
Forcepoint forcepoint.com Finance
Forethought Technologies forethought.ai Customer Onboarding and Feedback
Identity Automation identityautomation.com Customer experience analytics and in-product communication
Jamf jamf.com Customer experience analytics and in-product communications
Kaltura kaltura.com Customer Support
LogicMonitor logicmonitor.com Customer Success Platform
Nasuni nasuni.com Customer success management, health scoring, renewal tracking
OpenSesame opensesame.com CRM
Optro optro.ai Optro Community; Customer experience and lifecycle management
PagerDuty pagerduty.com Customer Support Services
PathFactory pathfactory.com Infrastructure
Pluralsight pluralsight.com Customer Success Platform
Salesloft salesloft.com Customer health scoring to forecast churn rates and customer communicatons; Service provider
Sumo Logic sumologic.com Customer Success Platform with genAI for communication utilizing their Staircase feature
Typeform typeform.com (Optional processing)\ Customer Data; Participation in Typeform Community
- Udemy udemy.com Customer success management platform and email service provider
Yubico yubico.com Provision of customer success platform tools
Zyte zyte.com Customer relationship management tool
Service status
3 incidents in the last 90 days (0 major or critical, 2 minor, 1 with no stated impact) · typically resolved in 8 h 35 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Salesforce Service Disruption - Cascading impact on Gainsight CS functionality | none | 8 h 35 min evidence | |
| Rules Engine Failure for few Customers | minor | 16 h 42 min evidence | |
| Performance degradation observed in CS US2 | minor | 2 h 57 min evidence | |
| Gainsight CS - US1 and US2 - Home Page not Loading | minor | 28 min evidence |
As Gainsight Software's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
- Added subprocessor: Anthropic, PBC evidence