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<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/"> <channel> <title>SuprSend Status - Incident history</title> <link>https://status.suprsend.com</link> <description>SuprSend</description> <pubDate>Wed, 11 Nov 2026 15:16:40 +0000</pubDate> <item> <title>Delay in processing some workflows</title> <description> Type: Incident Duration: 19 minutes Affected Components: Notification Engine Nov 11, 15:35:16 GMT+0 - Resolved - This incident has been resolved. Nov 11, 15:25:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 11, 15:16:40 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 19 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>15:35:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>15:25:12</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>15:16:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Wed, 11 Nov 2026 15:16:40 +0000</pubDate> <link>https://status.suprsend.com/incident/cmwc9i46500e00wngr86aglh0</link> <guid>https://status.suprsend.com/incident/cmwc9i46500e00wngr86aglh0</guid> </item> <item> <title>Object/Users/Preferences API is back up</title> <description> Type: Incident Affected Components: Object/Preferences API Nov 11, 15:09:00 GMT+0 - Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring. Nov 11, 15:08:26 GMT+0 - Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>15:09:00</var> GMT+0</small><br><strong>Resolved</strong> - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>15:08:26</var> GMT+0</small><br><strong>Investigating</strong> - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Wed, 11 Nov 2026 15:08:26 +0000</pubDate> <link>https://status.suprsend.com/incident/cmwc97jak000307qh6ihi57po</link> <guid>https://status.suprsend.com/incident/cmwc97jak000307qh6ihi57po</guid> </item> <item> <title>Object/Users/Preferences API is back up</title> <description> Type: Incident Affected Components: Object/Preferences API Nov 9, 15:04:23 GMT+0 - Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring. Nov 9, 15:03:50 GMT+0 - Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:04:23</var> GMT+0</small><br><strong>Resolved</strong> - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:03:50</var> GMT+0</small><br><strong>Investigating</strong> - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Mon, 9 Nov 2026 15:03:50 +0000</pubDate> <link>https://status.suprsend.com/incident/cmw9e5wf600b207mlglngw8m7</link> <guid>https://status.suprsend.com/incident/cmw9e5wf600b207mlglngw8m7</guid> </item> <item> <title>Object/Users/Preferences API is back up</title> <description> Type: Incident Affected Components: Object/Preferences API Nov 8, 14:56:30 GMT+0 - Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring. Nov 8, 14:54:09 GMT+0 - Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:56:30</var> GMT+0</small><br><strong>Resolved</strong> - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:54:09</var> GMT+0</small><br><strong>Investigating</strong> - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Sun, 8 Nov 2026 14:54:09 +0000</pubDate> <link>https://status.suprsend.com/incident/cmw7ydm1o01hi07pe65iepv0z</link> <guid>https://status.suprsend.com/incident/cmw7ydm1o01hi07pe65iepv0z</guid> </item> <item> <title>Object/Users/Preferences API is back up</title> <description> Type: Incident Affected Components: Object/Preferences API Nov 2, 07:55:58 GMT+0 - Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring. Nov 2, 07:53:11 GMT+0 - Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>07:55:58</var> GMT+0</small><br><strong>Resolved</strong> - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>07:53:11</var> GMT+0</small><br><strong>Investigating</strong> - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Mon, 2 Nov 2026 07:53:11 +0000</pubDate> <link>https://status.suprsend.com/incident/cmvyyp62s009l07qlm8ji4hmp</link> <guid>https://status.suprsend.com/incident/cmvyyp62s009l07qlm8ji4hmp</guid> </item> <item> <title>Object/Users/Preferences API is back up</title> <description> Type: Incident Affected Components: Object/Preferences API Nov 2, 07:50:37 GMT+0 - Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring. Nov 2, 07:47:57 GMT+0 - Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>07:50:37</var> GMT+0</small><br><strong>Resolved</strong> - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>07:47:57</var> GMT+0</small><br><strong>Investigating</strong> - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Mon, 2 Nov 2026 07:47:57 +0000</pubDate> <link>https://status.suprsend.com/incident/cmvyyiecm008a07pn1ohjy22a</link> <guid>https://status.suprsend.com/incident/cmvyyiecm008a07pn1ohjy22a</guid> </item> <item> <title>High latencies in Inbox delivery</title> <description> Type: Incident Duration: 3 hours and 23 minutes Affected Components: Inbox API Oct 30, 21:42:59 GMT+0 - Resolved - This incident has been resolved. Oct 30, 21:26:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 30, 20:17:57 GMT+0 - Identified - We have rolled out a fix to handle old inbox messages as well, we are monitoring the backlog. Oct 30, 19:17:01 GMT+0 - Investigating - We have deployed a fix that resolves the elevated latency affecting new inbox notifications. However, previously pending inbox notifications will still experience higher-than-normal latencies. We are continuing to investigate and address the remaining delays. Oct 30, 18:20:04 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 hours and 23 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>21:42:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>21:26:18</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>20:17:57</var> GMT+0</small><br><strong>Identified</strong> - We have rolled out a fix to handle old inbox messages as well, we are monitoring the backlog. .</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>19:17:01</var> GMT+0</small><br><strong>Investigating</strong> - We have deployed a fix that resolves the elevated latency affecting new inbox notifications. However, previously pending inbox notifications will still experience higher-than-normal latencies. We are continuing to investigate and address the remaining delays..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>18:20:04</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Fri, 30 Oct 2026 18:20:04 +0000</pubDate> <link>https://status.suprsend.com/incident/cmvvarrqr0d6514ruw9y9av8y</link> <guid>https://status.suprsend.com/incident/cmvvarrqr0d6514ruw9y9av8y</guid> </item> <item> <title>Object/Users/Preferences API is back up</title> <description> Type: Incident Affected Components: Object/Preferences API Oct 30, 17:51:54 GMT+0 - Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring. Oct 30, 17:50:19 GMT+0 - Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>17:51:54</var> GMT+0</small><br><strong>Resolved</strong> - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>17:50:19</var> GMT+0</small><br><strong>Investigating</strong> - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Fri, 30 Oct 2026 17:50:19 +0000</pubDate> <link>https://status.suprsend.com/incident/cmvv9pheg00mc07o69gl9k9o3</link> <guid>https://status.suprsend.com/incident/cmvv9pheg00mc07o69gl9k9o3</guid> </item> <item> <title>Object/Users/Preferences API is back up</title> <description> Type: Incident Affected Components: Object/Preferences API Oct 30, 17:49:34 GMT+0 - Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring. Oct 30, 17:48:55 GMT+0 - Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>17:49:34</var> GMT+0</small><br><strong>Resolved</strong> - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>17:48:55</var> GMT+0</small><br><strong>Investigating</strong> - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Fri, 30 Oct 2026 17:48:55 +0000</pubDate> <link>https://status.suprsend.com/incident/cmvv9nq5c00e307o8i689pnwn</link> <guid>https://status.suprsend.com/incident/cmvv9nq5c00e307o8i689pnwn</guid> </item> <item> <title>Object/Users/Preferences API is back up</title> <description> Type: Incident Affected Components: Object/Preferences API Oct 30, 17:48:07 GMT+0 - Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring. Oct 30, 17:46:55 GMT+0 - Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>17:48:07</var> GMT+0</small><br><strong>Resolved</strong> - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>17:46:55</var> GMT+0</small><br><strong>Investigating</strong> - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Fri, 30 Oct 2026 17:46:55 +0000</pubDate> <link>https://status.suprsend.com/incident/cmvv9l5v800ea07qmbuw0tfr5</link> <guid>https://status.suprsend.com/incident/cmvv9l5v800ea07qmbuw0tfr5</guid> </item> <item> <title>Object/Users/Preferences API is back up</title> <description> Type: Incident Affected Components: Object/Preferences API Oct 30, 17:40:19 GMT+0 - Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring. Oct 30, 17:39:37 GMT+0 - Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>17:40:19</var> GMT+0</small><br><strong>Resolved</strong> - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>17:39:37</var> GMT+0</small><br><strong>Investigating</strong> - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Fri, 30 Oct 2026 17:39:37 +0000</pubDate> <link>https://status.suprsend.com/incident/cmvv9bs8u00ev07s2ay5be6ub</link> <guid>https://status.suprsend.com/incident/cmvv9bs8u00ev07s2ay5be6ub</guid> </item> <item> <title>High latencies in Inbox delivery</title> <description> Type: Incident Duration: 2 hours and 8 minutes Affected Components: Inbox API Oct 27, 18:21:14 GMT+0 - Resolved - This incident has been resolved. Oct 27, 18:02:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 27, 17:37:05 GMT+0 - Investigating - Even after implementing the earlir fix we are not seeing latencies going down, We are investigating this further. Oct 27, 16:42:55 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 27, 16:40:14 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 27, 16:13:34 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 hours and 8 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>18:21:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>18:02:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>17:37:05</var> GMT+0</small><br><strong>Investigating</strong> - Even after implementing the earlir fix we are not seeing latencies going down, We are investigating this further..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>16:42:55</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>16:40:14</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>16:13:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Tue, 27 Oct 2026 16:13:34 +0000</pubDate> <link>https://status.suprsend.com/incident/cmvqvxj1v00dc1mo50plqjy0w</link> <guid>https://status.suprsend.com/incident/cmvqvxj1v00dc1mo50plqjy0w</guid> </item> <item> <title>Object/Users/Preferences API is back up</title> <description> Type: Incident Affected Components: Object/Preferences API Oct 22, 14:26:00 GMT+0 - Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring. Oct 22, 14:25:26 GMT+0 - Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>14:26:00</var> GMT+0</small><br><strong>Resolved</strong> - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>14:25:26</var> GMT+0</small><br><strong>Investigating</strong> - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Thu, 22 Oct 2026 14:25:26 +0000</pubDate> <link>https://status.suprsend.com/incident/cmvjmv6s5003y07mxu6vky7yb</link> <guid>https://status.suprsend.com/incident/cmvjmv6s5003y07mxu6vky7yb</guid> </item> <item> <title>Inbox API is back up</title> <description> Type: Incident Affected Components: Inbox API Oct 22, 12:02:35 GMT+0 - Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring. Oct 22, 12:01:36 GMT+0 - Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>12:02:35</var> GMT+0</small><br><strong>Resolved</strong> - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>12:01:36</var> GMT+0</small><br><strong>Investigating</strong> - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Thu, 22 Oct 2026 12:01:36 +0000</pubDate> <link>https://status.suprsend.com/incident/cmvjhq7pq001607powynyw1a4</link> <guid>https://status.suprsend.com/incident/cmvjhq7pq001607powynyw1a4</guid> </item> <item> <title>Object/Users/Preferences API is back up</title> <description> Type: Incident Affected Components: Object/Preferences API Oct 21, 10:00:44 GMT+0 - Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring. Oct 21, 10:00:11 GMT+0 - Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>10:00:44</var> GMT+0</small><br><strong>Resolved</strong> - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>10:00:11</var> GMT+0</small><br><strong>Investigating</strong> - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Wed, 21 Oct 2026 10:00:11 +0000</pubDate> <link>https://status.suprsend.com/incident/cmvhxy89i00i907pofba0dl53</link> <guid>https://status.suprsend.com/incident/cmvhxy89i00i907pofba0dl53</guid> </item> <item> <title>SuprSend MCP Server is back up</title> <description> Type: Incident Affected Components: SuprSend MCP Server Oct 12, 05:23:45 GMT+0 - Resolved - SuprSend MCP Server is back up. This incident was automatically resolved by Instatus monitoring. Oct 12, 05:17:49 GMT+0 - Investigating - SuprSend MCP Server is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>05:23:45</var> GMT+0</small><br><strong>Resolved</strong> - SuprSend MCP Server is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>05:17:49</var> GMT+0</small><br><strong>Investigating</strong> - SuprSend MCP Server is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Mon, 12 Oct 2026 05:17:49 +0000</pubDate> <link>https://status.suprsend.com/incident/cmv4swfca00b707qspkaf8wot</link> <guid>https://status.suprsend.com/incident/cmv4swfca00b707qspkaf8wot</guid> </item> <item> <title>Webhooks Infrastructure outage</title> <description> Type: Incident Duration: 4 minutes Affected Components: Webhooks Infrastructure Oct 3, 13:27:25 GMT+0 - Resolved - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service. Oct 3, 13:23:02 GMT+0 - Investigating - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 4 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>13:27:25</var> GMT+0</small><br><strong>Resolved</strong> - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>13:23:02</var> GMT+0</small><br><strong>Investigating</strong> - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Sat, 3 Oct 2026 13:23:02 +0000</pubDate> <link>https://status.suprsend.com/incident/cmusf9r6l000y1npgq9vh72an</link> <guid>https://status.suprsend.com/incident/cmusf9r6l000y1npgq9vh72an</guid> </item> <item> <title>We are facing network connectivity issues between our services</title> <description> Type: Incident Duration: 20 minutes Oct 3, 13:08:13 GMT+0 - Resolved - This incident has been resolved. Oct 3, 13:02:16 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 3, 12:48:40 GMT+0 - Investigating - Leading to some latencies and status/logs not getting synced to Clickhouse. We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 20 minutes</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>13:08:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>13:02:16</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:48:40</var> GMT+0</small><br><strong>Investigating</strong> - Leading to some latencies and status/logs not getting synced to Clickhouse. We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Sat, 3 Oct 2026 12:48:40 +0000</pubDate> <link>https://status.suprsend.com/incident/cmuse1lc901al0wqwza2vrs2p</link> <guid>https://status.suprsend.com/incident/cmuse1lc901al0wqwza2vrs2p</guid> </item> <item> <title>Webhooks Infrastructure outage</title> <description> Type: Incident Duration: 1 minute Affected Components: Webhooks Infrastructure Oct 3, 12:13:24 GMT+0 - Resolved - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service. Oct 3, 12:12:39 GMT+0 - Investigating - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:13:24</var> GMT+0</small><br><strong>Resolved</strong> - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:12:39</var> GMT+0</small><br><strong>Investigating</strong> - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Sat, 3 Oct 2026 12:12:39 +0000</pubDate> <link>https://status.suprsend.com/incident/cmuscr8sg01dm1nqw32l0fvfi</link> <guid>https://status.suprsend.com/incident/cmuscr8sg01dm1nqw32l0fvfi</guid> </item> <item> <title>Webhooks Infrastructure outage</title> <description> Type: Incident Duration: 1 minute Affected Components: Webhooks Infrastructure Oct 3, 12:08:21 GMT+0 - Resolved - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service. Oct 3, 12:07:35 GMT+0 - Investigating - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:08:21</var> GMT+0</small><br><strong>Resolved</strong> - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:07:35</var> GMT+0</small><br><strong>Investigating</strong> - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Sat, 3 Oct 2026 12:07:35 +0000</pubDate> <link>https://status.suprsend.com/incident/cmusckps6018n0wmcri77aiiw</link> <guid>https://status.suprsend.com/incident/cmusckps6018n0wmcri77aiiw</guid> </item> <item> <title>Webhooks Infrastructure outage</title> <description> Type: Incident Duration: 3 minutes Affected Components: Webhooks Infrastructure Oct 3, 12:04:22 GMT+0 - Resolved - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service. Oct 3, 12:01:39 GMT+0 - Investigating - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:04:22</var> GMT+0</small><br><strong>Resolved</strong> - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:01:39</var> GMT+0</small><br><strong>Investigating</strong> - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Sat, 3 Oct 2026 12:01:39 +0000</pubDate> <link>https://status.suprsend.com/incident/cmuscd36q014w0wmcqb1hllmw</link> <guid>https://status.suprsend.com/incident/cmuscd36q014w0wmcqb1hllmw</guid> </item> <item> <title>Webhooks Infrastructure outage</title> <description> Type: Incident Duration: 1 minute Affected Components: Webhooks Infrastructure Oct 3, 09:55:25 GMT+0 - Resolved - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service. Oct 3, 09:54:40 GMT+0 - Investigating - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>09:55:25</var> GMT+0</small><br><strong>Resolved</strong> - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>09:54:40</var> GMT+0</small><br><strong>Investigating</strong> - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Sat, 3 Oct 2026 09:54:40 +0000</pubDate> <link>https://status.suprsend.com/incident/cmus7tslb04b413td7z9t4mhx</link> <guid>https://status.suprsend.com/incident/cmus7tslb04b413td7z9t4mhx</guid> </item> <item> <title>Object/Users/Preferences API is back up</title> <description> Type: Incident Affected Components: Object/Preferences API Oct 1, 23:04:08 GMT+0 - Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring. Oct 1, 23:02:27 GMT+0 - Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>23:04:08</var> GMT+0</small><br><strong>Resolved</strong> - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>23:02:27</var> GMT+0</small><br><strong>Investigating</strong> - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> </content:encoded> <pubDate>Thu, 1 Oct 2026 23:02:27 +0000</pubDate> <link>https://status.suprsend.com/incident/cmuq538ek009y07pxtdamf05f</link> <guid>https://status.suprsend.com/incident/cmuq538ek009y07pxtdamf05f</guid> </item> <item> <title>Some Inbox clients are not able to join room </title> <description> Type: Incident Duration: 30 minutes Affected Components: Inbox API Sep 25, 10:46:42 GMT+0 - Resolved - This incident has been resolved. Sep 25, 10:36:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 25, 10:16:43 GMT+0 - Investigating - Some Inbox clients are not able to join room and hence they are not getting realtime alerts, We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 30 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>10:46:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>10:36:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>10:16:43</var> GMT+0</small><br><strong>Investigating</strong> - Some Inbox clients are not able to join room and hence they are not getting realtime alerts, We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Fri, 25 Sep 2026 10:16:43 +0000</pubDate> <link>https://status.suprsend.com/incident/cmugt3dyz00so13rt6kkaow02</link> <guid>https://status.suprsend.com/incident/cmugt3dyz00so13rt6kkaow02</guid> </item> <item> <title>Delay in logs</title> <description> Type: Incident Duration: 1 hour and 35 minutes Sep 23, 17:19:15 GMT+0 - Resolved - This incident has been resolved. Sep 23, 15:44:20 GMT+0 - Investigating - We are observing delay in showing request and workflow logs on our dashboard. No delay is observed in processing of workflows. We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 35 minutes</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>17:19:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>15:44:20</var> GMT+0</small><br><strong>Investigating</strong> - We are observing delay in showing request and workflow logs on our dashboard. No delay is observed in processing of workflows. We are currently investigating this incident. .</p> ]]> </content:encoded> <pubDate>Wed, 23 Sep 2026 15:44:20 +0000</pubDate> <link>https://status.suprsend.com/incident/cmue9wzff008l1mrgoo59lnse</link> <guid>https://status.suprsend.com/incident/cmue9wzff008l1mrgoo59lnse</guid> </item> <item> <title>Scheduled Maintenance — Template Release Planned</title> <description> Type: Maintenance Duration: 1 hour and 53 minutes Affected Components: Dashboard API, SuprSend App, Management API Apr 14, 07:30:15 GMT+0 - Completed - Maintenance has completed successfully. As part of this release, only the Draft and Live versions of existing templates have been migrated. Older versions will not be available in the new system, but we can share them separately on request. For questions or access to older template versions, contact [**support@suprsend.com**](mailto:support@suprsend.com). Apr 14, 05:37:02 GMT+0 - Identified - Maintenance is now in progress. Apr 14, 05:00:00 GMT+0 - Identified - We were unable to begin this maintenance in the earlier scheduled window. The maintenance has been rescheduled to release a major upgrade to template management on SuprSend. During this window, the Templates page may be partially unavailable and templates may take some time to fully reflect after the migration. Workflows, notifications, and APIs will continue to operate normally. As part of this release, only the Draft and Live versions of existing templates will be migrated. Older versions will not be available in the new system, but we can share them separately on request. **Affects** Templates (Dashboard) : Partially Available, you will not be able to edit templates Older Template Versions : Only Draft & Live migrated Workflows & Notifications : Operational APIs : Operational For questions or access to older template versions, contact [support@suprsend.com](mailto:support@suprsend.com). </description> <content:encoded> <..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>05:37:02</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We were unable to begin this maintenance in the earlier scheduled window. The maintenance has been rescheduled to release a major upgrade to template management on SuprSend. During this window, the Templates page may be partially unavailable and templates may take some time to fully reflect after the migration. Workflows, notifications, and APIs will continue to operate normally. As part of this release, only the Draft and Live versions of existing templates will be migrated. Older versions will not be available in the new system, but we can share them separately on request. **Affects** Templates (Dashboard) : Partially Available, you will not be able to edit templates Older Template Versions : Only Draft & Live migrated Workflows & Notifications : Operational APIs : Operational For questions or access to older template versions, contact [support@suprsend.com](mailto:support@suprsend.com)..</p> ]]> </content:encoded> <pubDate>Tue, 14 Apr 2026 05:00:00 +0000</pubDate> <link>https://status.suprsend.com/maintenance/cmnxeiolj00nhfs77ok59vwkw</link> <guid>https://status.suprsend.com/maintenance/cmnxeiolj00nhfs77ok59vwkw</guid> </item> <item> <title>Scheduled Maintenance to upgrade critical hardware components</title> <description> Type: Maintenance Duration: 10 minutes Affected Components: SuprSend App, Dashboard API, Notification Engine, Object/Preferences API, Management API, APIs → Dec 26, 01:40:00 GMT+0 - Completed - Maintenance has completed successfully. Dec 26, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Dec 26, 01:30:00 GMT+0 - Identified - We will be performing scheduled maintenance to upgrade critical hardware components of the SuprSend platform. **What to expect** • Workflow processing will be temporarily unavailable • APIs will be inaccessible during the maintenance window • All workflow triggers during this period will be safely queued Once the maintenance is complete and services are fully restored, all queued workflows will be processed automatically. No data will be lost. **Why this maintenance is required** This upgrade is part of our ongoing efforts to improve the reliability, performance, and scalability of the SuprSend platform. We will update this status page as the maintenance progresses and once services are fully operational. Thank you for your patience and continued trust in SuprSend. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 10 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Dec <var data-var='date'> 26</var>, <var data-var='time'>01:40:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 26</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 26</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance to upgrade critical hardware components of the SuprSend platform. **What to expect** • Workflow processing will be temporarily unavailable • APIs will be inaccessible during the maintenance window • All workflow triggers during this period will be safely queued Once the maintenance is complete and services are fully restored, all queued workflows will be processed automatically. No data will be lost. **Why this maintenance is required** This upgrade is part of our ongoing efforts to improve the reliability, performance, and scalability of the SuprSend platform. We will update this status page as the maintenance progresses and once services are fully operational. Thank you for your patience and continued trust in SuprSend..</p> ]]> </content:encoded> <pubDate>Fri, 26 Dec 2025 01:30:00 +0000</pubDate> <link>https://status.suprsend.com/maintenance/cmjio2n5q0eqi14bl11n8yms2</link> <guid>https://status.suprsend.com/maintenance/cmjio2n5q0eqi14bl11n8yms2</guid> </item> <item> <title>Logs Infrastructure Upgrade</title> <description> Type: Maintenance Duration: 18 minutes Affected Components: SuprSend App, Dashboard API Jul 19, 17:48:26 GMT+0 - Completed - Maintenance has completed successfully. Jul 19, 17:30:01 GMT+0 - Identified - Maintenance is now in progress Jul 19, 17:30:00 GMT+0 - Identified - This maintenance is aimed at enhancing the performance and reliability of our logs infrastructure. During this window, you may experience temporary unavailability or delays in viewing logs on the SuprSend platform. **Important**: * **No** impact on overall platform uptime * **No** impact on workflow processing — all workflows will continue to run as expected * Only logs **_visibility and freshness_** may be temporarily affected We appreciate your understanding and will ensure services return to full functionality as swiftly as possible. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 18 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>17:48:26</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>17:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Identified</strong> - This maintenance is aimed at enhancing the performance and reliability of our logs infrastructure. During this window, you may experience temporary unavailability or delays in viewing logs on the SuprSend platform. **Important**: * **No** impact on overall platform uptime * **No** impact on workflow processing — all workflows will continue to run as expected * Only logs **_visibility and freshness_** may be temporarily affected We appreciate your understanding and will ensure services return to full functionality as swiftly as possible..</p> ]]> </content:encoded> <pubDate>Sat, 19 Jul 2025 17:30:00 +0000</pubDate> <link>https://status.suprsend.com/maintenance/cmd7dp7ol000u12hsr7vxukf9</link> <guid>https://status.suprsend.com/maintenance/cmd7dp7ol000u12hsr7vxukf9</guid> </item> </channel> </rss>