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Subscribe to UpdatesSubscribe All Systems Operational Uptime over the past 90 days. View historical uptime. Prod1 (US) Operational Analytics Operational API Operational Bulk Jobs Operational Channel - Chat Operational Channel - Email Operational CSAT Operational Events / Audit Log Operational Exports Operational Knowledge base Operational Notifications Operational Registration Operational Search Operational Tracking Operational Web Client Operational Web/Email/Form Hooks Operational Workflow Operational Prod2 (EU) Operational Analytics Operational API Operational Bulk Jobs Operational Channel - Chat Operational Channel - Email Operational CSAT Operational Events / Audit Log Operational Exports Operational Knowledge base Operational Notifications Operational Registration Operational Search Operational Tracking Operational Web Client Operational Web/Email/Form Hooks Operational Workflow Operational Prod4 (IN) Operational Analytics Operational API Operational Bulk Jobs Operational Channel - Chat Operational Channel - Email Operational CSAT Operational Events / Audit Log Operational Exports Operational Knowledge base Operational Notifications Operational Registration Operational Search Operational Tracking Operational Web Client Operational Web/Email/Form Hooks Operational Workflow Operational Kustomer Voice & Text Operational Kustomer Voice Operational Third Party Operational PubNub Operational OpenAI Operational Channel - Facebook Operational Channel - Instagram Operational Channel - SMS Operational Channel - WhatsApp Operational Regional Incident Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Nov 11, 2026 No incidents reported today. Nov 10, 2026 No incidents reported. Nov 9, 2026 No incidents reported. Nov 8, 2026 No incidents reported. Nov 7, 2026 No incidents reported. Nov 6, 2026 No incidents reported. Nov 5, 2026 No incidents reported. Nov 4, 2026 No incidents reported. Nov 3, 2026 Workflows delays in processing PROD2 Postmortem - Read details Nov 5, 16:12 EST Resolved - Kustomer has resolved an event affecting workflows that caused delays in workflow processing. Our team has cleared the queue for workflows. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns. Nov 3, 13:30 EST Monitoring - Kustomer has implemented an update to address an event affecting workflows that caused delays in workflow processing. Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns. Nov 3, 12:52 EST Identified - Kustomer has identified an increased error rate within workflows that is causing a delay in processing. Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns. Nov 3, 12:42 EST Investigating - Kustomer is aware of an event affecting workflow that may cause delays workflow execution. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support support@kustomer.com for any further questions or updates. Nov 3, 12:21 EST Nov 2, 2026 No incidents reported. Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 No incidents reported. Oct 29, 2026 No incidents reported. Oct 28, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage