Third Party Index

Kustomer

kustomer.com

Transparency

Strong

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendum12 / 12
Trust centerunreachable0 / 8
Privacy policy6 / 6
security.txtnot found0 / 6
Security pagenot found0 / 5
Status page5 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachablesome unreachable this week0 / 8
Total68 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Kustomer transparency rating

For Kustomer's own site; it updates with the rating.

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Documents

DocumentVerifiedChangedEvidence
Trust center vanta failingsnapshot
Subprocessor list vanta snapshot
Data processing addendum snapshot
Privacy policy snapshot
Terms snapshot
Status page statuspage snapshot

Subprocessors

15 third parties. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services Cloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features; Cloud hosting and AI model processing locations are determined at time of customer onboardingUnited States, Ireland, India
Anthropic Claude Desktop and CLI usage; EngineeringUnited States
ClickHouse, Inc. Cloud database provider used for high-speed analytical data processing and log storage.; Reporting and AnalyticsUnited States
Coralogix Cloud monitoring; Infrastructure MonitoringUnited States, Ireland, India
Deepgram Deepgram is an AI company specializing in voice AI, offering speech-to-text, text-to-speech, and language understanding capabilities through APIs. Their platform is designed for developers building voice AI applications, providing tools for transcription, analysis, and interaction with audio and video content.; Voice TranscriptionUnited States
Elastic Cloud Limited to certain customers; Location depends on Kustomer App Region Selected at Onboarding; Search FunctionalityUnited States or Ireland
Google Cloud services to support GMail Channel integration.; EMail APIUnited States
MongoDB Atlas Database; Database Hosting Location is decided upon at time of onboardingUnited States, Ireland, India
OpenAI AI Features; AI Features in the Kustomer AppUnited States
Pendo Data analytics; Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It provides product analytics, in-app guidance, and feedback collection tools to help teams optimize user experiences, drive adoption, and increase customer satisfaction. Essentially, Pendo helps make software better by providing insights into user behavior and enabling teams to guide users through applications.United States
Postmark Email Channel; For the EMail Channel Integration + transactional emailsUnited States
Pubnub PubNub is a real-time messaging and data streaming platform that enables developers to build and scale real-time applications. It provides a set of APIs and infrastructure for building applications that require low-latency communication, such as chat applications, online gaming, IoT (Internet of Things) device communication, live dashboards, and more.; Supports Chat FunctionalityUnited States
Sentry Application Performance Monitoring & Error Tracking; Cloud monitoringUnited States
Snowflake Data Warehouse (only applicable to clients with Snowflake SKU); Data storage and processingUnited States, Ireland
Twilio Covers our Native Voice functionality and also limited to customers that use the SMS channel; Native Voice + SMS ChannelUnited States

Listed as a subprocessor by (2)

Purposes as each company states them.

Changes

None since tracking began.