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Introducing Voice 3, our most advanced voice agent yet. Hear it for yourself. Security and trust, built into every layer Comprehensive protection with user authentication, data encryption, AI guardrails, and platform resiliency. Get a demo Visit our Trust Center Authenticate users with precision and confidence Role-Based Access Control (RBAC) Platform access is defined and enforced by role, ensuring every user automatically gets the right permissions for their job. Single Sign-On (SSO) Decagon integrates with identity providers like Okta and Microsoft Entra, enabling secure access across systems without additional passwords. Just-in-time API tokens Short-lived JWT tokens give AI agents real-time access to customer systems, scoped for minimal privilege and discarded after each session. Voice authentication Flexible authentication methods to verify end-users over voice channels, providing strong protection for sensitive workflows. Read more Protect your data, from storage to transmission Encryption at rest and in transit Data is encrypted automatically at every stage: AES-256 for storage and backups, and TLS 1.2+ for all network transmission. Secure key management Encryption keys are centrally managed with strict access controls, expiration policies, and rotation schedules that maintain continuous protection. Zero-data retention with LLMs Decagon enforces zero-data retention with all AI providers like OpenAI and Anthropic, ensuring no conversation data is stored or used for training. PII redaction Sensitive data is automatically detected and redacted using Google’s DLP service, sanitizing logs and transcripts just after a conversation ends. Ensure safe, transparent, and accountable AI performance Bad actor detection A specialized detection system identifies adversarial prompts, manipulation attempts, or policy violations, deflecting unsafe inputs or escalating to a human. Supervisor model A built-in supervisor detects hallucinations before responses are sent, automatically revising responses that stray from factual grounding. Watchtower An always-on QA system that reviews every conversation against your custom criteria, flagging compliance risks or outlier behavior for rapid triage. Audit logs Comprehensive, tamper-protected logs capture key events, from logins to unusual activity, accessible only to senior engineering leadership. Read more SOC 2 Type II GDPR CCPA HIPAA EU AI Act ISO 27001:2002 PCI DS 4.0.1 Visit our Trust Center Provide instant, reliable support that never sleeps Multi-region infrastructure Model redundancy Platform uptime SLAs Autoscaling and auto-failover Ongoing health checks Bring agility to your enterprise Explore how the world’s leading enterprises use Decagon to achieve exceptional results. “ "Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon." Husam Najib VP, Customer Support 32% increase in deflection Read story “ Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. Sarah Vanden Broek Director, CX Operations Strategy and AI 95% cost reduction Read story Deliver the concierge experiences your customers deserve Get a demo