Decagon

decagon.ai

Decagon declares 27 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. The list last changed on Sep 27, 2026: 2 added, 0 removed. 5 tracked vendors name Decagon as a subprocessor, including GitLab, Webflow and Figma.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

27 third parties.

NamePurposeLocationListed since
Amazon Web Services Cloud provider; Infrastructure Provider providing hosting services, storage and AI servicesUS, EU
Anthropic PBC AILarge Language Model and AI servicesUS, EU
Applied Compute, Inc Large Language Model Inference Service; Model Inference ServiceUS, EU
Azure Cloud provider; Infrastructure Provider providing hosting services and storageUS, EU
Baseten AILLM Model Finetuning; Model hosting providerUS, EU
Basis Theory, Inc. Provides a programmable tokenization vault and API platform that Decagon uses to support PCI DSS compliance; Storage and processing for compliance-restricted dataUS
Cartesia Text-to-speech AI servicesUS
Clerk Authentication and SSO providerUS
Clickhouse, Inc. Online analytics database for insights dashboard and analyticsUS, Netherlands
Cloudflare Cloud monitoring; Network security, DDoS prevention, cachingUS
Cognition AI Autonomous AI engineering platformUS
Cohere Inc. AILarge Language Model and AI servicesUS
CoreWeave Infrastructure Provider providing hosting services, storage and AI servicesUS, EU
Databricks Large Language Model Inference Service; Model Inference ServiceUS, EU
ElevenLabs AIText-to-speech AI servicesUS, EU
Fireworks AICloud environment for hosting models; Model HostingUS
Google Cloud Platform Cloud hosting provider; Infrastructure Provider providing hosting services, storage and AI servicesUS, EU
Hex Business Data Analytics; Platform for data science and analyticsUS
Modal Labs, Inc. LLM Model Finetuning; Model hosting providerUS, EU
OpenAI AILarge Language Model and AI services; Large language models and AI providerUS, EU
Redis Distributed caching providerUS, EU
Soniox AI Model Provider; Real-time speech-to-text, text-to-speech, and translationUS
Together Computer Inc AILLM Model Finetuning; Model hosting providerUS, EU
Twilio Telecommunication infrastructure and call routing services; TelecommunicationsUS, EU
Vercel Infrastructure Provider providing hosting services; Infrastructure Provider providing hosting services and AI servicesUS, EU
WorkOS Authentication and SSO providerUS
xAI AICloud provider; Large language model and AI inference servicesUS

Web TechnologiesCSV · Atom

Decagon's homepage made 157 requests to 35 domains, 15 services controlled by another company, and 1 domain not identified.

Advertising (5): Google Cloud, Podscribe, OpenAI, MNTN, Inc., X Corp.Analytics (5): LinkedIn, Meta, Unify, Primer Labs, Inc., Roadway AIMarketing automation (1): HubSpotA/B Testing (1): WebflowCDN (1): jsDelivrOther (2): Form builders: Default; usually detected as Security: Amazon Web Services

15 third parties by category: Advertising 5Analytics 5Marketing automation 1A/B Testing 1CDN 1Other 2

Third parties 15 · 154 requests
Webflow Intellimize Webflow 1.6.0 jQuery 3.5.1 62% of the page's requests 98
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Font API Google Hosted Libraries Google Tag Manager YouTube 10% of the page's requests 16
HubSpot HubSpot 10% of the page's requests 15
LinkedIn Linkedin Insight Tag 3% of the page's requests 4
Default Default (default.com) 2% of the page's requests 3
Meta Facebook Pixel 2.9.439 2% of the page's requests 3
Podscribe Podscribe 2% of the page's requests 3
jsDelivr jsDelivr 2% of the page's requests 3
OpenAIsubprocessor ChatGPT Ads Measurement Pixel 1% of the page's requests 2
Unify Unify 1% of the page's requests 2
Amazon Web Servicessubprocessor on.aws <1% of the page's requests 1
MNTN, Inc. Mountain <1% of the page's requests 1
Primer Labs, Inc. Primer <1% of the page's requests 1
Roadway AI Roadway AI <1% of the page's requests 1
X Corp. Twitter Ads <1% of the page's requests 1
Unknown 1 · 2 requests

hubspotonwebflow.com

First party 1 · 1 request
Decagon Cloudflare GSAP 3.15.0 HSTS LottieFiles Open Graph Swiper Three.js 182 Vercel Webpack core-js 3.32.2 <1% of the page's requests 1

7 tracked companies loaded by the homepage are not in Decagon's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (5)CSV · Atom

5 companies
  • Figma figma.com Self-serve automation for customer support inquiries
  • GitLab gitlab.com First-Line Customer Support Agent
  • Noom noom.com Automated customer support platform. Data elements: user access code, email address, and all end user communication through the platform.
  • Ramp ramp.com AI support agent*
  • Webflow webflow.com Customer support chatbot

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Decagon's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: 1 incident (1 minor)Aug 18: no incident reportedAug 19: 1 incident (1 minor)Aug 20: 1 incident (1 minor)Aug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: 1 incident (1 minor)Aug 27: 1 incident (1 minor)Aug 28: 1 incident (1 minor)Aug 29: no incident reportedAug 30: no incident reportedAug 31: 3 incidents (3 minor)Sep 1: 1 incident (1 minor)Sep 2: 1 incident (1 minor)Sep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: 1 incident (1 minor)Sep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 minor)Sep 15: 1 incident (1 minor)Sep 16: no incident reportedSep 17: no incident reportedSep 18: 1 incident (1 major)Sep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: 1 incident (1 minor)Sep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: 1 incident (1 no impact stated)Nov 10: no incident reportedNov 11: 1 incident (1 minor)Nov 12: no incident reported

90 days agotoday

  • 18 incidents in 90 days
  • 1 major or critical
  • 1 h 23 min typical time to resolve
  • 23 min longest major
BeganIncidentImpactLasted
Investigating Issue with Voice Conversation Closureminor36 min
API Instability — Resolvedno impact stated—
Investigating High Latency with Voice Agent Responsesminor1 h 23 min
Investigating Issue with Admin Portalmajor23 min
Voice & Chat Service Disruptionminor57 min
Investigating Issue with Intermittent Failuresminor9 h 29 min
Delays in Conversation Search, Filtering, and Reportingminor2 h 37 min
Conversations Not Loading in Dashboardminor50 min

Incidents per month

0 6 12 Jul 2026: 4 incidents (4 minor) · partial: our history begins Jul 10 · typical time to resolve 1 h 24 min Aug 2026: 12 incidents (12 minor) · typical time to resolve 2 h 27 min Sep 2026: 7 incidents (1 major, 6 minor) · typical time to resolve 57 min Oct 2026: 0 incidents Nov 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 36 min Jul 2026Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
[US] Decagon Admin Portal10
[US] Voice Channel8
[US] Chat, Email, and SMS Channels6
[EU] Decagon Admin Portal5
[EU] Voice Channel4
[EU] Chat, Email, and SMS Channels1

As Decagon's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Decagon's subprocessorsCSV · Atom

379 reported incidents in the last 30 days, by 13 of the vendors Decagon lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Decagon was involved.

DateCompanyIncidentImpactLasted
FireworksService Degradation for GLM 5.3 Fast minor30 min
TwilioMMS Delivery Failures from Twilio to GCI United States minor3 min
TwilioSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
TwilioSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
TwilioSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
TwilioSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
TwilioMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
FireworksService Degradation for Kimi K3.1 Pro minor2 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
BasetenModel APIs are down for all models critical21 min
TwilioVoice Call Failures in JP1 minor3 h 51 min
ClickHouseProvisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo minor7 h 38 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
FireworksService Degradation for GLM 5.3 minor24 min
FireworksService Degradation for DeepSeek V4.1 Flash 1017 minor1 h 25 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
ElevenLabsScribe v3 Live outage major1 h 53 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
TwilioIssue resolved minor1 h 43 min
VercelElevated Sandbox and Blob request latency and errors minor1 min
ModalSome Sandboxes experiencing creation failures minor23 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min

And 354 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

  1. Added subprocessor: Applied Compute, Inc evidence list before and after
  2. Added subprocessor: Databricks evidence list before and after
Rating badge for Decagon's site

Decagon transparency rating

It updates with the rating.

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