Snapshot 256352

Document
Status page
URL
https://status.runwayml.com/
Fetched
HTTP status
200
Content type
text/html; charset=utf-8
Fetch mode
static
Size
105332 bytes
SHA-256 (raw)
26e5166a4c60d4c03d975b70ffe5923afcf122e3d8e149a53ed984bb445182ce
SHA-256 (normalized text)
64061657e6948738c3dfc23d8bdf90d4a34fa33d0baaea41e02b5274c55e74f2

Normalized text

Scripts and page chrome removed; this is what change detection compares.

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
App Operational
Backend Operational
Billing Operational
Support Operational
Public API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Nov 11, 2026
No incidents reported today.
Nov 10, 2026
No incidents reported.
Nov 9, 2026
No incidents reported.
Nov 8, 2026
No incidents reported.
Nov 7, 2026
No incidents reported.
Nov 6, 2026
No incidents reported.
Nov 5, 2026
No incidents reported.
Nov 4, 2026
Seedance video generations failing or delayed
Resolved - This incident has now been resolved.
Nov 4, 04:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 00:21 UTC
Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Nov 3, 23:55 UTC
Investigating - Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Nov 3, 23:49 UTC
Nov 3, 2026
Kling video generations failing or delayed
Resolved - This incident has now been resolved.
Nov 3, 00:59 UTC
Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Nov 2, 22:17 UTC
Identified - Since about 15:00 UTC, most video generations with Kling models are failing or taking much longer than usual. This affects Kling 4.0, Kling 3.0 (Standard, Pro, Turbo, 4K and Motion Control) and Kling O3 (Standard, Pro and 4K). Other video models are not affected.
The cause is an issue with our upstream provider. We're working with them on a fix. Some generations have started completing again, but we don't expect normal performance yet.
Until then, we recommend using a different video model. Generations that are still pending may complete late or fail.
Nov 2, 17:36 UTC
Investigating - We're seeing degraded performance for Kling 4.0 and 3.0 tasks.
Nov 2, 16:53 UTC
Nov 2, 2026
Nov 1, 2026
No incidents reported.
Oct 31, 2026
No incidents reported.
Oct 30, 2026
We've identified a problem and are working on a fix
Resolved - This incident has been resolved.
Oct 30, 19:56 UTC
Monitoring - We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried.
We're monitoring closely to ensure the fix fully resolves the issue for everyone.
Oct 30, 19:21 UTC
Investigating - We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
Oct 30, 19:16 UTC
Oct 29, 2026
No incidents reported.
Oct 28, 2026
No incidents reported.
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