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Subscribe to UpdatesSubscribe All Systems Operational About This Site Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications. We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications. Optimizely Support Operational E-mail Operational Telephone Operational Support Portal - optimizely.com/support Operational Optimizely Public Websites Operational Optimizely main website - Optimizely.com Operational World Developer Forum - world.optimizely.com Operational Nuget CMS/Commerce package feed - nuget.optimizely.com Operational Search & Navigation Demo Portal - find.optimizely.com Operational Digital Experience Cloud Service - APAC Region Operational Australia East Operational Australia Southeast Operational Japan East Operational Southeast Asia Operational Digital Experience Cloud Service - EMEA Region Operational North Europe Operational West Europe Operational Norway East Operational Sweden Central Operational UK South Operational UAE North Operational Digital Experience Cloud Service - NA Region Operational Canada East Operational Canada Central Operational East US Operational East US 2 Operational North Central US Operational West US Operational West US 2 Operational Digital Experience Cloud Service - Management Portal Operational CMS SaaS - APAC Region Operational Australia East Operational CMS SaaS - EMEA Region Operational North Europe Operational UAE North Operational CMS SaaS - NA Region Operational East US Operational East US 2 Operational Search and Navigation - APAC Region Operational Singapore Operational Australia East Operational Search and Navigation - EMEA Region Operational Norway East Operational Sweden Central Operational UK South Operational North Europe Operational Search and Navigation - NA Region Operational Canada East Operational US East Operational US West Operational Optimizely Graph - APAC Region Operational Optimizely Graph - EMEA Region Operational Optimizely Graph - NA Region Operational Optimizely Graph - UAEN Region Operational Campaign (Omnichannel Marketing Solution) - EMEA Region Operational E-mail dispatch Operational Bounce management Operational Tracking Operational Online versions of mailings Operational Hosting of images and files Operational Campaign user interface Operational Campaign APIs (REST, HTTP, SOAP) Operational Campaign E-Mail Submission via SMTP Operational Campaign Secured File Transfer Service (SFTP) Operational Custom Web- and Landing Pages Operational Scheduled Jobs Operational Content Recommendations - APAC Region Operational Content Recommendations API Operational Content Recommendations Management Interface Operational Content Recommendations - EMEA Region Operational Content Recommendations API Operational Content Recommendations Management Interface Operational Content Recommendations - NA Region Operational Content Recommendations API Operational Content Recommendations Management Interface Operational Content Recommendations - CAEA Region Operational Content Recommendations API Operational Content Recommendations Management Interface Operational Product Recommendations - EMEA Region - UK Operational Product Recommendations Portal/UI Operational Product Recommendations Data ingestion and processing Operational Product Recommendations Tracker and Recommendations Engine Operational Product Recommendations - EMEA Region - Sweden Operational Product Recommendations Portal/UI Operational Product Recommendations Data ingestion and processing Operational Product Recommendations Tracker and Recommendations Engine Operational Product Recommendations - NA Region - US Operational Product Recommendations Portal/UI Operational Product Recommendations Data ingestion and processing Operational Product Recommendations Tracker and Recommendations Engine Operational Optimizely Connect Platform - APAC Region Operational Portal UI Operational App development services Operational App runtime Operational Optimizely Connect Platform - EMEA Region Operational Portal UI Operational App development services Operational App runtime Operational Optimizely Connect Platform - NA Region Operational Portal UI Operational App development services Operational App runtime Operational Optimizely Data Platform - APAC Region Operational ODP Application Operational Event Collection Operational Data Ingestion and Processing Operational Core App Experiences Operational Optimizely Data Platform - EMEA Region Operational ODP Application Operational Event Collection Operational Data Ingestion and Processing Operational Core App Experiences Operational Optimizely Data Platform - NA Region Operational ODP Application Operational Event Collection Operational Data Ingestion and Processing Operational Campaigns Operational Core App Experiences Operational Feature Experimentation Operational Application UI Operational Datafile Build Service Operational SDKs Operational Results Page Operational Event Pipeline Operational Optimizely REST API Operational Experiment Collaboration Operational Full Stack (Legacy) Operational Results API Operational Events API Operational Event Export Operational Web Experimentation Operational Integrations Operational Snippet Delivery Operational Snippet Building Operational Recommendations Operational App UI Operational Visual Editor Operational DCP Operational List Attributes Operational Preview Mode Operational Results API Operational Events API Operational Event Export Operational Edge Delivery Operational Manifest Creation Operational AI Optimization Operational Contextual Bandits Operational Multi-Armed Bandits Operational Adaptive Audiences Operational Performance Edge Operational Data file build and Prop Operational Edge Decider (CDN worker) Operational General Operational Optimizely Identity Operational Optimizely Admin Center Operational Configured Commerce – APAC Region Operational Configured Commerce – EMEA Region Operational Configured Commerce – NA Region Operational Configured Commerce: Product Information Management (PIM) – NA Region Operational Content Marketing Platform Operational Library Operational Plan Operational Requests Operational Open API Operational Analytics Operational Optimizely Opal Operational Opal Chat Operational Opal Backend Operational Opal Tools Operational Opal Agents Operational Opal Retrieval Engine Operational Optimizely Analytics Operational app.netspring.io Operational analytics.optimizely.com Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents Nov 11, 2026 No incidents reported today. Nov 10, 2026 Optimizely Graph in EMEA - Intermittent performance issues Resolved - This incident has been resolved. Nov 10, 00:41 UTC Monitoring - Service has been restored for Optimizely Graph in EMEA. Our team is closely monitoring to ensure it remains stable and prevent any further degradation. Nov 9, 23:36 UTC Investigating - Optimizely Graph in EMEA returned to a degraded state following the recovery we reported earlier. Our team is actively investigating. We once again apologize for the confusion and appreciate the cooperation. We will have an update again soon. Nov 9, 23:02 UTC Monitoring - Optimizely Graph in EMEA has recovered. We are continuing to monitor and will post a final update. Nov 9, 22:20 UTC Identified - Correction to our previous update: service is still degraded. Optimizely Graph in EMEA region is continuing to experience intermittent performance issues, and our team is actively working on a fix. We apologize for the confusion. We will have an update again soon. Nov 9, 22:06 UTC Update - We are continuing to monitor for any further issues. Nov 9, 21:38 UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov 9, 21:35 UTC Identified - We have observed Intermittent performance issues for Optimizely Graph in EMEA region and are working on mitigations. Further updates will come. Thank you for your patience. Nov 9, 20:24 UTC Nov 9, 2026 Optimizely Graph in EMEA - Intermittent performance issues Resolved - This incident has been resolved. Nov 9, 16:43 UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov 9, 15:33 UTC Investigating - We have observed Intermittent performance issues for Optimizely Graph in EMEA region and are working on mitigations. Further updates will come. Thank you for your patience. Nov 9, 14:55 UTC B2B Environment down, not accessible - Multiple environments affected Resolved - This incident has been resolved. Nov 9, 11:27 UTC Update - We are continuing to monitor for any further issues. Nov 9, 10:19 UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov 9, 10:19 UTC Identified - The issue has been identified and a fix is being implemented. Thank you for your patience! Nov 9, 10:00 UTC Investigating - We are currently investigating this issue. Nov 9, 09:57 UTC Nov 8, 2026 No incidents reported. Nov 7, 2026 No incidents reported. Nov 6, 2026 Optimizely Digital Experience Platform (DXP) - TLS 1.0 and 1.1 Deprecation for Apex Domain Redirects Completed - The scheduled maintenance has been completed. Nov 6, 09:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 29, 08:00 UTC Scheduled - Schedule: * Date range: October 29, 2026 - November 6, 2026 * Daily window: 8:00 UTC - 12:00 UTC Between October 29, 2026 and November 6, 2026, we will be performing scheduled maintenance to enhance our TLS security configuration. During this period, maintenance will be conducted daily between 8:00 UTC and 12:00 UTC. As part of this update, we will be disabling TLS 1.0 and TLS 1.1 on our apex domain redirect service in batches. Following this change, only TLS 1.2 and newer protocol versions will be supported. Who is affected? This change only affects customers whose clients connect to apex domain redirects using the deprecated TLS 1.0 or 1.1 protocols. Modern browsers and standard HTTP clients already use TLS 1.2 or later and will continue to function without interruption. Action required: Customers with integrations or monitoring tools connecting to apex domains over HTTPS should verify if these clients support TLS 1.2 or newer. Most modern tools already meet this requirement. We apologize for any inconvenience this may cause, and appreciate your collaboration during this transition as we continue to improve our services. Please don't hesitate to contact the Optimizely Support Team (support@optimizely.com) for additional assistance or questions. Oct 14, 13:08 UTC Nov 5, 2026 No incidents reported. Nov 4, 2026 No incidents reported. Nov 3, 2026 No incidents reported. Nov 2, 2026 No incidents reported. Nov 1, 2026 Configured Commerce - Upgrading Kubernetes Clusters Completed - The scheduled maintenance has been completed. Nov 1, 20:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 1, 12:00 UTC Scheduled - We will be upgrading our Kubernetes clusters for our Configured Commerce (B2B) service. There will not be a full outage during this upgrade, however clients may experience occasional missed API calls. The upgrade is expected to last a maximum of 8 hours, though we expect it should complete sooner. Oct 19, 17:02 UTC Oct 31, 2026 No incidents reported. Oct 30, 2026 No incidents reported. Oct 29, 2026 Oct 28, 2026 Content Graph Performance Degredation Resolved - This incident has been resolved and the service has remained healthy Oct 28, 20:00 UTC Monitoring - Content Graph experienced http 500 and 404 errors, which we have remediated. We are continuing to monitor the health of the service closely. Oct 28, 17:27 UTC Asset uploads failing in Optimizely CMP and DAM Resolved - This incident has been resolved. Oct 28, 07:13 UTC Monitoring - A fix has been implemented and we're currently monitoring the results. Oct 28, 00:14 UTC Identified - We've identified the cause of the upload failures in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM). The issue is with a third-party service provider that supports file uploads. Their service is currently rejecting upload requests from our platform, which is why users see an "Upload Error" message. Our Engineering team has already contacted the provider and is working with them to restore uploads as quickly as possible. We don't have an estimated time for resolution yet. We'll share another update as soon as we have more information We apologize for the disruption and thank you for your patience. Oct 27, 17:01 UTC Investigating - We're aware of an issue where uploads are failing in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM). Users trying to upload assets may see an "Upload Error" message, and the upload won't finish. Our Engineering team is investigating right now and is working to find the cause and restore normal upload behavior as quickly as possible. We'll post more details on the investigation soon. We apologize for the disruption and thank you for your patience. Oct 27, 15:51 UTC Incident History Powered by Atlassian Statuspage