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Find the right CS operating model for your product. Explore our free CS Process Builder → BlogEventsMedia ResearchLabsExperts Protecting Your Data, Inside & Out Customer Success is built on trust. At Vitally, your trust in us starts with your security and privacy. SOC 2 Compliance Certified to responsibily secure, monitor, and process your data. GDPR Compliance Certified to protect and secure data for privacy in the EU. Amazon Web Services Industry-leading cloud storage and security. To view the operating status of the Vitally platform, click here. Trusted by 600+ Leading B2B Customer Success Teams FAQ Security & Compliance Product Security Single Sign-On (SSO) Vitally customers can add organizational-level security to ensure authorized access to the platform. Role-Based Access Admins can assign permission levels to manage who has access to settings and data in the Vitally platform. Password Storage & Encryption Users are required to create complex passwords while all credentials are salted, hashed, and encrypted-at-rest (bcrypt). Network Security Data Encryption All data at rest is encrypted with AES-256 while data in-transit is protected over TLS encryption. Data Hosting Vitally uses AWS data centers for hosting services and data in the United States (us-east-1, us-east-2), and EU (eu-north-1). Penentration Testing Vitally contracts 3rd party security organizations to perform annual pentesting on our platform. Incident Response Vitally is committed to providing best-in-class product experiences with our engineering team on-call to respond to any incidents. Compliance SOC 2 Vitally has been tested and audited for SOC 2 (Type 2) compliance. For a copy of Vitally’s SOC 2 report, contact privacy@vitally.io. General Data Protection Regulation (GDPR) Vitally provides resources and tools for customers to maintain GDPR compliance. Learn more here. PCI Obligation All payments are processed through Stripe, our third-party partner. To learn more about Stripe’s security and PCI compliance measures, visit: stripe.com/docs/security Explore the Vitally Trust Center Want the details? Our Trust Center has our latest security certifications and our most updated policies. Trust Center Get in Touch For any questions or to report a possible vulnerability, please contact security@vitally.io Contact Us Explore Vitally Request a Demo Product Tour Sign In Product Productivity Visibility Collaboration Vitally AI Blueprints Integrations Learn Demo Center Vitally Academy Help Center Solutions CSMs CS Leaders CS Operations Account Managers CSP > CRM Features Health Scores NPS Custom Surveys Automation Reporting Project Management Note-Taking All Features Customers Mixpanel Navattic Partnerstack Tines Upwards User Interviews Zapier Inspiration Gallery Customer Stories Compare Why Vitally Build vs. Buy Calculator vs. CRM vs. Planhat vs. Totango vs. Gainsight vs. Catalyst vs. ChurnZero Resources All Resources Blog Events Podcasts Research Vitally Labs Expert Directory Newsletter Company Pricing Company & Careers Refer & Earn Service Partners Contact Us Security Terms & Conditions Privacy Policy Your Privacy Choices View on LinkedIn View on X View on YouTube View on G2