Vitally

vitally.io

Vitally declares 14 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Slack and Sentry. No published changes since we first read it on Oct 3, 2026. A newer version, seen on Oct 30, 2026, is being checked before its changes are shown; the entries below are from the version before it. 31 tracked vendors name Vitally as a subprocessor, including Zapier, Help Scout and nylas.

Subprocessors CSV of Vitally's subprocessors · Atom feed of Vitally's subprocessors DORA draft CSV of Vitally's subprocessors as declared by Vitally what's this? · 

14 third parties.

NamePurposeLocationListed since
Amazon Web Services Cloud ProviderUS, EU
ClickHouse OLAP DatabaseUS, EU
FullStory Session RecordingUS
Hex Business IntelligenceUS
Honeycomb ObservabilityUS
Intercom Customer SupportUS
Jira (Atlassian) Ticketing and WorkflowsUS
Pendo Product AnalyticsUS
Recall.ai dba Perfect Recall Meeting RecordingUS, EU
Retool Internal ToolingUS
Segment (Twilio) Data Analytics InfrastructureUS
Sendgrid (Twilio) Transactional EmailUS
Sentry Cloud MonitoringUS
Slack CollaborationUS

Web TechnologiesCSV of Vitally's web technologies · Atom feed of Vitally's web technologies

Vitally's homepage made 401 requests to 47 domains, 20 services controlled by another company, and 1 domain not identified.

Analytics (7): HubSpot, Clay, Crazy Egg, Meta, Attribution, LinkedIn, G2.comAdvertising (4): Google Cloud, Microsoft, X Corp., Reddit, Inc.Marketing automation (2): GetVector, Inc., ApolloCDN (2): jsDelivr, CloudflareOther (4): Appointment scheduling: Chili Piper; JavaScript libraries: Webflow; Video players: Wistia; Widgets: NavatticUnclassified (1): no technology detected from them: Dropbox

20 third parties by category: Analytics 7Advertising 4Marketing automation 2CDN 2Other 4Unclassified 1

Third parties 20 · 384 requests
Navattic Navattic 49% of the page's requests 197
Webflow Webflow 1.6.0 jQuery 3.5.1 12% of the page's requests 48
HubSpot HubSpot HubSpot Analytics HubSpot Chat 8% of the page's requests 33
jsDelivr Slick jsDelivr 7% of the page's requests 27
Google Cloud DoubleClick Floodlight Google Analytics Google Font API Google Hosted Libraries Google Tag Manager 6% of the page's requests 26
Microsoft Microsoft Advertising 2% of the page's requests 10
GetVector, Inc. Vector 1% of the page's requests 6
X Corp. Twitter Ads 1% of the page's requests 5
Clay Clay Web Intent <1% of the page's requests 4
Cloudflare cdnjs <1% of the page's requests 4
Crazy Egg Crazy Egg <1% of the page's requests 4
Meta Facebook Pixel 2.9.435 <1% of the page's requests 4
Apollo Apollo.io <1% of the page's requests 3
Attribution Attribution 1.56.0 <1% of the page's requests 3
LinkedIn Linkedin Insight Tag <1% of the page's requests 3
G2.com G2 Track Your Prospects <1% of the page's requests 2
Reddit, Inc. Reddit Ads <1% of the page's requests 2
Chili Piper Chili Piper <1% of the page's requests 1
Dropbox dropbox.com <1% of the page's requests 1
Wistia Wistia <1% of the page's requests 1
Unknown 1 · 2 requests

hubspotonwebflow.com

First party 1 · 15 requests
Vitally Cloudflare Finsweet GSAP 3.8.0 HSTS HTTP/3 HubSpot Cookie Policy Banner LottieFiles Microsoft Clarity Open Graph Priority Hints Sentry Swiper Webflow Ecommerce Webpack 4% of the page's requests 15

14 tracked companies loaded by the homepage are not in Vitally's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (31)CSV of the companies listing Vitally · Atom feed of the companies listing Vitally

31 companies
  • 15Five 15five.com
  • Abacum abacum.ai Customer Success Platform
  • Albert Invent albertinvent.com Operations
  • Amplemarket amplemarket.com Customer Success; Used to integrate data from different providers while managing the customer lifecycle.
  • ArborXR arborxr.com Customer Success Platform
  • Captain Data captaindata.com Customer success management
  • Culture Amp cultureamp.com Vitally stores all core customer data in one place - email communication, platform usage, and commercial data. Vitally can read all emails for users with Gmail connected, including sensitive PII.
  • Dashlane dashlane.com Customer Success platform (B2B only)
  • Descript descript.com
  • Employment Hero employmenthero.com Customer support; Processing Activity: Customer success platform providing real-time insights and analytics for business intelligence. GDPR Transfer Mechanism: Standard Contractual Clauses
  • FlowEQ floweq.com Customer success platform
  • Grain grain.com Customer success management
  • Great Question greatquestion.com Customer success platform; Customer success platform. Retains account user demographics and product behavior to manage the customer relationship.
  • Help Scout helpscout.com Customer success
  • Hubstaff hubstaff.com Customer Success; Customer success platform for account health, lifecycle workflows, and customer data visibility.
  • Navattic navattic.com Customer Success Management
  • nylas nylas.com Customer Data Platform
  • Proposify proposify.com Customer Success Platform
  • Referral Rock referralrock.com
  • Salto salto.io
  • Scalr scalr.io CRM
  • Secureframe secureframe.com Customer Support and Account Management
  • SendSafely explore.sendsafely.com Customer Success Platform
  • Sibme sibme.com Customer Success Management
  • SkyPrep skyprep.com
  • Spekit spekit.com Customer success software
  • Spellbook spellbook.com Customer support; Used for managing customer engagement and lifecycle data.
  • StarRez starrez.com Customer success; Customer success platform.
  • Twingate twingate.com Customer collaboration system
  • Yapily yapily.com A Customer Success Platform, providing personalised interactions through increased productivity, visibility, and collaboration
  • Zapier zapier.com Customer success health scoring, and user engagement/usage

Incidents reported by Vitally's subprocessorsCSV of incidents reported by vendors Vitally lists · Atom feed of incidents reported by vendors Vitally lists

219 reported incidents in the last 30 days, by 9 of the vendors Vitally lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Vitally was involved.

DateCompanyIncidentImpactLasted
SendGrid· SegmentMMS Delivery Failures from Twilio to GCI United States minor3 min
SendGrid· SegmentSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
SendGrid· SegmentSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
SendGrid· SegmentSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
SendGrid· SegmentSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
SendGrid· SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
SendGrid· SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
SendGrid· SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
SentryUS issues feed throwing intermittent errors minor51 min
SendGrid· SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
ClickHouseProvisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo minor7 h 38 min
SendGrid· SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SentryAccount emails not being delivered major42 min
SendGrid· SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
SendGrid· SegmentIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
SendGrid· SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
SendGrid· SegmentGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
RetoolSome antivirus products are blocking retool.app majorongoing
SendGrid· SegmentWhatsApp Business API Message Send Failures minor16 h 29 min
SendGrid· SegmentVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
SendGrid· SegmentVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
SendGrid· SegmentSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
SendGrid· SegmentSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min

And 194 more. All of them: CSV · Who is around them.

ChangesCSV of Vitally's changes · Atom feed of Vitally's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Vitally's site

Vitally transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/vitally"><img src="https://thirdpartyindex.com/badge/vitally.svg" alt="Vitally transparency rating on Third Party Index" height="20"></a>
[![Vitally transparency rating on Third Party Index](https://thirdpartyindex.com/badge/vitally.svg)](https://thirdpartyindex.com/vendors/vitally)