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Subscribe to UpdatesSubscribe Encompass Partner Connect (EPC) Credit – Order Submission Issue Subscribe Identified - We are aware of an issue affecting some Encompass Partner Connect (EPC) Credit users. The company field may appear blank and prevent orders from being submitted. We are working to resolve the issue and will provide updates as they become available. Thank you for your patience. Nov 11, 2026 - 12:41 EST AccountChek Asset Verification Service Disruption Subscribe Update - We are continuing to work on a fix for this issue. Nov 10, 2026 - 16:06 EST Identified - Customers cannot place new AccountChek asset verification orders through Xactus. Existing AccountChek reports are still available. Update We are working with AccountChek to restore service, but we do not yet have an estimated resolution time. We will provide another update when more information is available. Workaround Plaid through Xactus360 is available as an alternative. Please contact your Xactus Strategic Account Manager for help reviewing pricing, features, and setup. Nov 10, 2026 - 16:06 EST Uptime over the past 90 days. View historical uptime. Platform & Access Degraded Performance Xactus360 Website Operational API Platform Operational Encompass Partner Connect (EPC) Degraded Performance Credit Operational Credit - Experian Operational Credit - Equifax Operational Credit - Transunion Operational Undisclosed DebtX Operational Business ReportX Operational Credit ReportX Operational Income Partial Outage Employment VerificationX Operational Asset VerificationX Partial Outage Tax TranscriptX Operational Income CalculationX Operational Identity Operational Fraud ReportX Operational Social Security VerificationX Operational Loan ShieldX Operational Property Operational Flood ReportX Operational Valuation ModelX Operational Appraisal FirewallX Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Nov 11, 2026 Unresolved incident: Encompass Partner Connect (EPC) Credit – Order Submission Issue. Nov 10, 2026 Social Security Verification Processing Delay Resolved - This incident has been resolved. Nov 10, 11:21 EST Identified - We are currently experiencing a processing delay affecting Consent-Based Social Security Number Verification (CBSV) orders. Orders may still be submitted but will remain pending until processing resumes. Electronic CBSV (eCBSV) orders are not affected. Our service provider is actively working with the Social Security Administration to resolve the issue. No estimated resolution time is currently available. We will provide another update as more information becomes available. Nov 9, 17:08 EST Nov 9, 2026 Nov 8, 2026 Maintenance Window for Xactus360 Completed - The scheduled maintenance has been completed. Nov 8, 10:02 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 8, 06:02 EST Scheduled - Xactus360 will be undergoing planned monthly infrastructure maintenance on Sunday, November 8, 2026, between 6:00 AM and 10:00 AM EST. Please be advised that some features of Xactus360 may be unavailable for a portion of this maintenance window. Nov 1, 06:01 EST Nov 7, 2026 No incidents reported. Nov 6, 2026 Credit Report Rendering Issue Resolved - This incident has been resolved. Impacted reports are correctly rendering. Nov 6, 15:35 EST Monitoring - We have corrected the underlying issue: newly requested Credit reports will render properly. We are working to correct reports requested prior to the fix. Nov 6, 11:33 EST Identified - We are investigating an issue causing some credit reports not to render properly. We are actively working to correct the issue. Nov 6, 11:19 EST Nov 5, 2026 No incidents reported. Nov 4, 2026 No incidents reported. Nov 3, 2026 No incidents reported. Nov 2, 2026 No incidents reported. Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 No incidents reported. Oct 29, 2026 No incidents reported. Oct 28, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage