Xactus

xactus.com

Xactus declares 7 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Microsoft and Datadog. No published changes since we first read it on Sep 22, 2026. 1 tracked vendor, Blackbaud, names Xactus as a subprocessor.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

7 third parties.

NamePurposeLocationListed since
Amazon Web Services Cloud Hosting ServicesUnited States
Datadog Cloud monitoring
Five9 Contact Center
Freshdesk Customer support
Microsoft Azure Cloud provider
Office 365 Collaboration
Shred-It, LLC

Web TechnologiesCSV · Atom

Xactus's homepage made 109 requests to 9 domains, and 4 services controlled by another company.

Analytics (1): Google CloudCookie compliance (1): Hu-manity Rights, Inc.Other (2): Issue trackers: Sentry; Video players: Wistia

4 third parties by category: Analytics 1Cookie compliance 1Other 2

Third parties 4 · 32 requests
Wistia Wistia 16% of the page's requests 17
Google Cloud Google Analytics Google Sign-in Google Tag Manager 12% of the page's requests 13
Hu-manity Rights, Inc. Cookie Compliance (Hu-manity.co) <1% of the page's requests 1
Sentry Sentry 9.6.1 <1% of the page's requests 1
First party 1 · 77 requests
Xactus Cloudflare Cookie Notice 3.1.18 Cornerstone 7.7.8 GSAP Google Font API HSTS HTTP/3 Lightbox MediaElement.js 4.2.17 Moxie 1.3.5.1 MySQL Open Graph PHP Plupload 2.1.9 Priority Hints RSS Site Kit 1.191.0 Slider Revolution 6.7.38 Twitter Emoji (Twemoji) WP Engine WordPress Yoast SEO 28.8 Yoast SEO Premium 26.6 hCaptcha jQuery 3.7.1 jQuery Migrate 3.4.1 mOxie 71% of the page's requests 77

2 tracked companies loaded by the homepage are not in Xactus's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (1)CSV · Atom

1 company

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Xactus's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 minor)Sep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: 1 incident (1 no impact stated)Sep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 1 incident (1 major)Oct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: 1 incident (1 major)Oct 20: 1 incident (1 major)Oct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: 1 incident (1 minor)Nov 7: no incident reportedNov 8: no incident reportedNov 9: 1 incident (1 minor)Nov 10: 1 incident (1 minor)Nov 11: 1 incident (1 minor)Nov 12: no incident reported

90 days agotoday

  • 9 incidents in 90 days
  • 3 major or critical
  • 27 h 16 min typical time to resolve
  • 14 days longest major
BeganIncidentImpactLasted
Encompass Partner Connect (EPC) Credit – Order Submission Issueminor44 min
AccountChek Asset Verification Service Disruptionminorongoing
Social Security Verification Processing Delayminor18 h 12 min
Credit Report Rendering Issueminor4 h 16 min
Equifax Credit Request Errorsmajor2 h 42 min
Social Security VerificationX — Processing Delaysmajor27 h 16 min
Undisclosed DebtX: Encompass Automated Service Ordering (ASO)major14 days
Equifax Activation Delays - Undisclosed DebtXno impact stated9 days

Incidents per month

0 4 8 Dec 2025: 2 incidents (2 minor) · typical time to resolve 15 days Jan 2026: 3 incidents (1 critical, 1 major, 1 minor) · typical time to resolve 3 h 40 min Feb 2026: 3 incidents (2 major, 1 minor) · typical time to resolve 1 h 14 min Mar 2026: 3 incidents (1 critical, 1 major, 1 minor) · typical time to resolve 3 h 9 min Apr 2026: 8 incidents (3 major, 4 minor, 1 no impact stated) · typical time to resolve 2 h 18 min May 2026: 5 incidents (2 critical, 1 major, 2 minor) · typical time to resolve 49 min Jun 2026: 1 incident (1 no impact stated) · typical time to resolve 10 days Jul 2026: 5 incidents (1 critical, 1 major, 2 minor, 1 no impact stated) · typical time to resolve 6 h 59 min Aug 2026: 1 incident (1 major) · typical time to resolve 1 h 57 min Sep 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 9 days Oct 2026: 3 incidents (3 major) · typical time to resolve 27 h 16 min Nov 2026: 4 incidents (4 minor) · typical time to resolve 4 h 16 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Undisclosed DebtX3
Social Security VerificationX2
Asset VerificationX1
Credit - Equifax1
Credit ReportX1
Encompass Partner Connect (EPC)1

As Xactus's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Xactus's subprocessorsCSV · Atom

2 reported incidents in the last 30 days, by 1 of the vendors Xactus lists as a subprocessor.

A subprocessor list names a company, not the service an incident touched. This does not show that Xactus was involved.

DateCompanyIncidentImpactLasted
DatadogMetrics query are disrupted major2 h 29 min
DatadogElevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder major56 min

Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Xactus's site

Xactus transparency rating

It updates with the rating.

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