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Vonage Global Privacy Notice
Who We Are and What We Do
Our Role in Processing Personal Data
How We Process Personal Data and Types of Personal Data We Process
How We Use Your Personal Data
How We Share Personal Data
How We Use Cookies and Other Tracking Technologies
Use of CAPTCHA
International Transfers and Safeguards
How We Secure Personal Data
How Long We Retain Personal Data
Your Rights and Choices About Your Data
Children
Automated Decision-Making
How to Contact Us
Changes to Our Privacy Notice
Additional Notice for California Residents
Vonage Global Privacy Notice
Vonage Global Privacy Notice
Who We Are and What We Do
Our Role in Processing Personal Data
How We Process Personal Data and Types of Personal Data We Process
How We Use Your Personal Data
How We Share Personal Data
How We Use Cookies and Other Tracking Technologies
Use of CAPTCHA
International Transfers and Safeguards
How We Secure Personal Data
How Long We Retain Personal Data
Your Rights and Choices About Your Data
Children
Automated Decision-Making
How to Contact Us
Changes to Our Privacy Notice
Additional Notice for California Residents
Last updated May 04, 2026.
View the prior version of our privacy notice here.
Vonage Global Privacy Notice
Your privacy matters to you, and it matters to us, too. We are committed to handling your Personal Data with care, clarity, and respect. For purposes of this Privacy Notice, “you” or “your” refers to individuals who interact with us including but not limited to website and mobile application visitors, customers, prospective customers, business partners, and end users of our products and services.
Who We Are and What We Do
Vonage Holdings Corp., including its corporate affiliates (“Vonage,” “we,” “our,” “us"), is a wholly owned subsidiary of Telefonaktiebolaget LM Ericsson (“Ericsson”) and provides cloud communications through our products, platforms, and services (“Services”). For Vonage Business Communications and Vonage for Home (also known as Vonage Residential) customers, we offer unified communications solutions including end-to-end communications via voice, video, text, mobile applications, and collaboration tools, including AI-enabled chat agents. For our business customers, we offer a cloud-based contact center. We also provide programmable communications modules delivered via APIs and SDKs, such as Voice API, Video API, Messages API, SMS API, enabling our business customers to incorporate these Services into their software applications to serve their customers. Further, we provide pre-built integrations that enable Vonage communications and verification capabilities to operate within third-party platforms which facilitate messaging, verification, and communication workflows between Vonage Services and these platforms.
Our Role in Processing Personal Data
We collect, use, share, and otherwise process Personal Data about individuals who interact with Vonage, including website or mobile app visitors, customers and their end users, event attendees, and business partners. We process this information to deliver, maintain and improve our Services and operate our business.
Personal Data is any information about you that directly identifies you, such as your name and email address, or that indirectly identifies or relates to you, such as a phone number or online identifier (such as a device ID). The Personal Data we collect and process about you varies depending on our relationship to you.
Data Controller. This Notice describes how Vonage processes Personal Data as a Data Controller under applicable data privacy laws. Vonage acts as a Data Controller when we determine the purposes and means of processing Personal Data, for example, when we operate our websites, manage customer relationships, or when deemed by law to be a Data Controller for certain telecommunication services. Note that if you live in a jurisdiction in which only one Vonage entity can be identified as a controller, Vonage Holdings Corp. should be considered the controller for purposes of this Notice. For a list of Vonage affiliates, please see here.
Data Processor. As a data processor, we process personal data related to our customers' employees, end users and customers on behalf of our customers to provide Services to them in accordance with their instructions.
When acting as a data processor, we process personal data on behalf of our customers and in accordance with their documented instructions to provide the Services. This may include personal data relating to our customers’ employees, end users, or other individuals whose data our customers choose to process using the Services.
These instructions are set out in our customer agreements, Data Protection Addendum, service specific terms or through a customer's use or configuration of a product feature. If you are an employee, customer, or end user of an organization that engages Vonage to process Personal Data on its behalf, and you have provided your Personal Data via use of Vonage’s services (e.g., text messages, calls, images, or videos sent via a Vonage service), you should contact that organization directly for information about how they process such Personal Data and to exercise your rights in relation to that data.
Other Privacy Notices. Depending on your relationship with us or the specific Services you use, you may receive additional Privacy Notices. For example, where our products record calls or use Artificial Intelligence to process or transcribe recorded information, you may receive a notice at the time you engage with that Service. You should read these notices alongside this Notice.
Data Subjects. This Privacy Notice applies to any party for whom we process Personal Data as a Data Controller, as noted above. This Privacy Notice does not apply to job applicants or Vonage personnel. We cover these data practices in our Job Applicant Privacy Notice and Global Worker Data Protection Notice, respectively.
How We Process Personal Data and Types of Personal Data We Process
We collect data from you in various ways depending on our relationship with you and, in some cases, your relationship with our customers. Generally, we collect Personal Data directly from you, automatically from your device or browser, or from our customers or a third party. We describe each of these more specifically below.
Credentials. We collect this data when you create an account and interact with our Services. This may include usernames, passwords, IDs and API secrets and tokens assigned to you at account sign-up.
Customer Account Data. When you sign up to become a Vonage customer, we collect Personal Data to facilitate our relationship with you, including the names, phone numbers, shipping address, payment data, and/or contact information of individuals authorized by you to set up, use, and access your account, purchase history, and billing information, and/or use the Services.
Customer Content Data. To enable the sending and receiving of communications via our platform, we may process the content of communications exchanged by use of the Services, such as text, call recordings, message bodies, subject lines, conversation transcriptions, voicemail recordings, voicemail transcription, video recording, video files, images and sound, or any Personal Data transmitted by you through Network API Services including phone numbers or other identifiers. Customer Content Data excludes Personal Data sent by a third party communications service provider through the Network API Services for which we are Data Processor.
Customer Interaction & Support Data. We may process information you provide directly to us when engaging in surveys, communicating with us, or seeking customer support. This includes responses to surveys designed to help us understand your experience with our Services, as well as information shared during support and troubleshooting interactions. Such data may include your contact details (e.g., phone number, email address), support tickets, feedback, screenshots, and recordings of conversations with our support team. We may collect this information through phone calls, video calls, chatbots, and surveys.
Identity & Fraud Prevention Data. We may process information for the purpose of verifying your identity and identifying fraudulent activity. Such data may include documentation you provide, such as proof of name, address, date of birth, gender, and government-issued identification. It also encompasses information obtained from third-party fraud detection partners. Where allowed by law, we may engage credit reporting agencies to perform credit checks to assess the risk of non-payment.
Online Activity Data. We collect information about your interactions with our websites, applications, and digital content through tracking technologies such as cookies, web beacons, pixels, SDKs, and cross-device tracking. This data includes details like your IP address, device and browser type, pages visited, products viewed, visit duration, and how you interact with our content (e.g., clicking on a page). Online Activity Data also includes general location information, such as your state or province, inferred from your IP address or device settings.
Profile & Preference Data. This refers to professional and preference-related information you provide to us when interacting with us. Such data may include your name, business email address, job title, company name, phone number, and online professional profile. It also encompasses your communication and marketing preferences, areas of interest, and choices regarding the types of content you wish to receive. We may collect this information when you subscribe to newsletters, register for events, or engage with us at conferences or make a selection through the preference center or similar activities. Additionally, we may track engagement metrics, such as open rates and click-through behavior, to tailor and improve future communications.
Registration Data. Certain products, such as Network APIs, may require you to complete a registration form and provide information about your privacy manager/data protection officer as well as additional personal data elements that may be applicable. We share this information with communication service providers who determine if you are authorized to use these Services.
Service Usage Data. Through your use of the Services, we collect electronic communications metadata to store, transmit or exchange Customer Content Data and provide the Services. This may include data used to trace and identify the source and destination of a communication, such as an individual data subject’s telephone number, device type and ID, IP address, data on the location of the device generated in the context of providing Services, the routing, date, time, duration, type and other circumstances of communication, status of message, error data and traffic records, data provided by the channels used by the Customer to communicate with their customers. This Service Usage Data excludes results from the Network API Services of communication service providers (“CSPs”), for which Vonage is a Data Processor.
Social Media Platforms & Third-Party Login Data (“Social Media Data”). If you connect to our Services using a social media account (e.g., Facebook, Google, LinkedIn, GitHub, Twitter), or use social features (e.g., sharing content), the social media platform may share certain Personal Data about you with us, including your name, email address, profile picture, interests, or friend lists. You can learn about and control what data is shared by reviewing and adjusting your privacy settings with the relevant social media platform.
Third-Party Business Contact & Engagement Data. We process information we receive from third-party sources to help manage our relationship with customers and prospective customers, personalize experiences, and better understand our business audience. This may include data from integrated tools and services such as customer relationship management (“CRM”) platforms and marketing tools. The types of Personal Data may include your name, business contact details (e.g., email address, phone number, job title), employer, account identifiers or user IDs, purchase history, usage metadata, and CRM categorizations.
We may also receive data from marketing, lead generation, and business partners, including webinar platforms, event co-sponsors, resellers, and data enrichment services. Such data may include publicly available information (e.g., professional social media profiles, corporate websites) and indicators of interest or engagement, such as event registrations, webinar participation, or responses to marketing campaigns. We use this information, in accordance with applicable marketing and data protection laws, to personalize communications, offer relevant content or services, and enrich our understanding of customers and potential customers. This data may be combined with other Personal Data you or a third party provide to us.
How We Use Your Personal Data
To operate our business, deliver the Services, and fulfill our legal obligations, Vonage processes Personal Data in a variety of ways. The Personal Data we process about you depends on your relationship with us (for example, whether you are a customer, customer's end user, website visitor, or a vendor or business partner) and the purposes for which we process that Personal Data.
Vonage ensures that we have a legal basis for processing Personal Data, which may include:
Fulfillment of our contractual obligations to provide you with Services and to carry out the core activities related to our provision of those Services;
Our need to comply with a legal obligation;
Our legitimate interest in processing your Personal Data (as set out below), which is not overridden by your interests or fundamental rights and freedoms;
Where it may be necessary to protect our legal rights and interests; and
Where you give us your consent for a specific purpose.
The table below outlines the types of Personal Data that we process, the purpose of processing the Personal Data, and where applicable, the legal basis upon which we rely for the described processing.
What We Use Your Personal Data to Do Purpose Categories of Personal Data Legal Basis
Account Creation and Registration Manage sales, register users, and enable access to Services.
Profile & Preference Data
Customer Account Data
Online Activity Data
Credentials
Registration Data
Legitimate Interest in providing our Services to you
Performance of Contract (for Vonage for Home customers)
Know Your Customer Diligence, ID Verification, and Eligibility Determination To properly identify users, and determine if customers are eligible for services.
Identity & Fraud Prevention Data
Customer Account Data
Credentials
Registration Data
Legitimate Interest in preventing fraud in the use of our Services
Legal Obligation
Financial Management and Revenue Reporting To manage financial transactions, perform billing and invoicing, maintain accurate accounting and tax records, and generate revenue reports.
Customer Account Data
Service Usage Data (aggregated)
Legal Obligation
Performance of a Contract (for Vonage for Home customers)
Legitimate Interest in operating a successful business
Customer Relationship Management To maintain and enhance relationships with current and prospective customers by managing accounts, tracking and analyzing interactions, and improving customer engagement and support lead generation and account growth.
Customer Account Data
Customer Interaction & Support Data
Profile and Preference Data
Third-Party Business Contact & Engagement Data
Online Activity Data
Legitimate Interest in maintaining business relationships
Business Analytics & Forecasting To manage our business including forecasting and internal reporting.
Customer Account Data
Service Usage Data (aggregated)
Customer Interaction & Support Data
Online Activity Data
Legitimate Interest in operating a successful business
Compliance To ensure compliance with all applicable laws and regulations, contractual commitments with telecommunications service providers, and with our internal business policies and standards.
Customer Account Data
Service Usage Data
Customer Content Data
Identity & Fraud Prevention Data
Customer Interaction & Support Data
Legal Obligation
Legitimate Interest in complying with applicable laws and operating a successful business
Delivery of Vonage Home Services To provide our communication services to you, including connecting your calls and messages, handling the content you send or receive, creating basic records about how the service is used (such as call time and routing), and managing access to your account so the Services work properly.
Customer Account Data
Service Usage Data
Customer Content Data
Credentials
Identity & Fraud Prevention Data
Performance of a Contract
Security Monitoring, Incident Investigation, and Fraud Detection To protect Services, detect threats, and respond to security issues.
Customer Account Data
Customer Content Data
Service Usage Data
Online Activity Data
Identity & Fraud Prevention Data
Credentials
Legitimate Interest in ensuring the security of the Services
Legal Obligation
Customer Service & Support To assist with inquiries, resolve issues, and provide technical help, including use of automated tools, such as chatbots.
Customer Account Data
Customer Content Data
Service Usage Data
Customer Interaction & Support Data
Credentials
Legitimate Interest in providing the Services and maintaining business relationships
Consent (recording phone calls where required by law)
Service-Related Notifications and Alerts To alert users about service changes, disruptions, or account updates.
Customer Account Data
Legitimate Interest in ensuring the safe and efficient operation of the Services
Sales & Marketing Analytics, Outreach, and Reporting To support sales planning, identify leads, engage with current and prospective customers through targeted and relevant communications and assess engagement and tailor future sales/marketing efforts.
Customer Account Data
Profile & Preference Data
Customer Interaction & Support Data
Social Media Data
Third-Party Business Contact & Engagement Data
Online Activity Data
Consent (to the extent required by applicable laws)
Legitimate Interest in operating a successful business
Use of Cookies & Similar Technologies To support site functionality, gather analytics, remember preferences, and advertise.
Online Activity Data
Social Media Data
Third-Party Business Contact & Engagement Data
Consent (to the extent required by applicable laws)
Legitimate Interest in understanding usage of our Services
Website Navigation Analysis & Optimization To analyze browsing behavior and optimize the website experience.
Online Activity Data
Social Media Data
Consent (to the extent required by applicable laws)
Legitimate Interest in improving our Services
Product Development To enhance features, improve functionality, and expand service offerings.
Customer Interaction & Support Data
Legitimate Interest in improving the Services
If you are a resident of California, please see the Additional Notice for California Residents at the end of this Notice, which describes the above uses of Personal Data aligned to specific requirements.
Legitimate Interest Objection
Where Vonage processes your Personal Data based on its legitimate interests, you may object to such processing if you believe your rights, interests, or freedoms outweigh Vonage's interests in processing your Personal Data. If you wish to exercise your right to object to processing based on legitimate interest, you may submit your request by clicking here. The table above notwithstanding, Vonage will not rely upon legitimate interests as a legal basis in jurisdictions where that legal basis is not permitted; in such cases Vonage will rely on alternate legal bases permitted by law.
How We Share Personal Data
At Vonage, we may share Personal Data with third parties in order to provide the Services, operate our business, comply with legal obligations, or protect our rights and those of our customers. We do so carefully, with clear safeguards in place, and only when there is a lawful basis to do so. Below are the various circumstances under which we share your Personal Data:
Telecommunications and Connectivity Partners
Some of Vonage’s communications products allow customers to build applications that use the publicly switched telephone network (“PSTN”) to send communications. Accordingly, Vonage engages and may share Personal Data with a global network of communication service providers (“CSPs”), including operators, aggregators, carriers and others as necessary for purposes including routing and connecting those communications from the sender to the intended recipient. How CSPs handle this data is generally determined by their own policies and local regulations, and they sometimes route communications through their own third party aggregators or providers.
We may be required to share subscriber-related records with CSPs or governmental authorities to meet legal, regulatory, or connectivity requirements.
We exchange data with communication service providers. This information may include Service Usage Data, Customer Content Data, Customer Account Data, and/or Registration Data, as defined elsewhere in this Notice. We may also confirm whether customer-provided personal details about you align with records maintained by the CSP.
Partners, Resellers, and Co-Branded Third Parties
Vonage works with partners, including referrals, resellers, implementors, and distributors, who help provide our Services to customers. Vonage may also exchange Personal Data with partners on co-branded platforms. They may facilitate sales, help with integrating Vonage tools into customer environments, act as liaison between customers and Vonage, provide customer service, or distribute and/or resell Vonage software. These partners access Customer Account Data, Customer Content Data and Service Usage Data as necessary to help support the functions they perform for Vonage and its Customers. Please review their privacy notices to understand their privacy practices.
Over the Top ("OTT") Service Providers
Vonage allows for sending or receiving communications through CSPs that do not use the PSTN, called Over-the-Top (“OTT'”) providers. If you choose to use our Services to send or receive communications through an OTT provider, Vonage will share Customer Account Data, Customer Content Data and Service Usage Data with these OTT providers to route and connect those communications from the sender to the intended recipient. Please review their privacy notices to understand their privacy practices.
Third Party Service Providers
We may disclose your Personal Data to our third party vendors who support our core business functions, such as cloud infrastructure, analytics, fraud prevention, customer support, and billing.
Marketing and Advertising Partners
We share Personal Data and detailed browsing activity with our marketing and advertising partners, including social media companies and data brokers. This activity includes which pages you visit, links and buttons you click, search queries you enter, and how you navigate through our website. This information is transmitted in real-time through tracking pixels, advertising SDKs, beacons, and session replay technology embedded in our website. Our partners may use this data to build profiles of your interests, deliver targeted advertising across the internet, and measure campaign performance. This data sharing occurs automatically when you visit our site. You can manage or opt out of this type of sharing by clicking on the “Cooking Settings” or "Do Not Sell My Personal Information" link in the footers of our websites as further discussed below. In some cases, we may also share your email address and/or limited account details with these partners to support our marketing efforts. While we share this data for our business purposes, these partners will handle your information according to their own privacy policy. You may opt-out of such sharing, even if you have previously consented to such use, by submitting a privacy request here.
Governmental and Public Authorities
We may disclose your Personal Data to governmental and public authorities (including law enforcement) when required by law or if we believe such action is necessary, including in response to subpoena or court orders, judicial proceedings, investigative demands or similar requests. If Vonage is required by law to disclose any Personal Data about you, which was provided by the customer, we will notify our customers of the disclosure requirement to the extent legally permitted and where Vonage determines such disclosure will not interfere with an ongoing investigation. Further, we will seek to object to information requests that are improperly made.
Our Affiliates
We may share your Personal Data with companies within our corporate family for certain purposes such as supporting the safe, efficient and uninterrupted provision of the Services to you, enhancing features, improving functionality, identifying trends, service offerings, fraud prevention, complying with law enforcement requests, or otherwise defending or exercising our legal rights.
Business Transfers
In connection with a corporate sale, merger, reorganization, dissolution or similar event, Personal Data about you may be part of the assets transferred or disclosed in connection with the due diligence and completion of any such transaction.
Aggregated or Anonymized Data
Aggregated or anonymized data may be derived by Vonage from your Personal Data but is not considered Personal Data under data protection law as this data does not directly or indirectly identify you. We may use and disclose anonymized or aggregated data to third parties.
Other Parties
We may disclose your Personal Data to other parties as we believe necessary or appropriate either to: (1) comply with applicable law; (2) protect our operations and those of our affiliates and subsidiaries; (3) investigate and prevent against fraud and other illegal activity; (4) protect our rights, privacy, safety, property, and/or those of others; or (5) allow us to pursue available remedies or limit damages that we may sustain.
How We Use Cookies and Other Tracking Technologies
Vonage and other third parties use common information gathering tools such as cookies, web beacons, pixels, SDKs and other similar tracking technologies (“cookies”) to collect information when you visit our websites or mobile apps, use your account, or when you interact with the emails we send to you. These technologies may collect information about your online activities over time and across different websites, devices, and browsers so that we or other third parties may display interest-based advertising using information gathered about you over time across multiple websites or other platforms.
Cookies
To learn more about the types of cookies we use on our websites and to control which categories of cookies we may place on your devices, please use our website Privacy Preferences. You can access our website Privacy Preferences by clicking the link titled “Cookie Settings” or “Do Not Sell My Personal Information,” depending on your location. This link is located both in the cookie banner that appears when you visit our websites and in the footer of our websites.
Please note that Strictly Necessary cookies cannot be disabled. As the cookies we use vary for each of our websites, please refer to the Privacy Preferences for the website you are visiting for the most accurate information and to control the cookies present on that website.
Manage Cookie Preference in Your Browser
You can also control and/or delete cookies directly from your browser’s settings. You can set most browsers to prevent most types of cookies from being placed on your browser or device. Please check with your browser’s help documentation to determine how to delete cookies or set your browser not to accept cookies. Please note that if you delete cookies or set your browser not to accept cookies from our websites, certain aspects of our websites may be difficult to use or may not work properly. You may also be required to enter user information more than once or manually adjust your cookie settings in the cookie banner each time you visit the site, as we may be unable to save this information between your visits.
Global Privacy Control and Do Not Track
Global Privacy Control (“GPC”) and Do Not Track (“DNT”) are tools that you can use to inform websites of your privacy preferences in regard to ad trackers. Vonage websites respond to GPC signals by disabling the Targeting Cookies category if you are accessing our sites from a certain geography that requires such enablement. If you notify us of your preference through GPC, we will honor your request only for the browser or device that sends the GPC signal. To learn more about GPC, you can visit the Global Privacy Control page.
Currently, Vonage does not respond to DNT signals. DNT is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser. All About DNT, a Future of Privacy Forum website located at https://allaboutdnt.com, has more information about DNT signals.
Opt Out of Advertising Cookies
To learn more about how to opt out of targeting and advertising cookies, you can go to certain third-party pages, including the Your Online Choices page, the Network Advertising Initiative page, and the Digital Advertising Alliance’s Consumer Choice page. These opt-out tools are provided by third parties, not Vonage. We do not control or operate these tools or the choices that advertisers and others provide through these tools.
Use of CAPTCHA
Our website and service platforms use CAPTCHA, (“Completely Automated Public Turing test to tell Computers and Humans Apart”), which is a tool used to distinguish between real and automated users, such as bots. We use CAPTCHA as a security measure to protect against malicious activities. CAPTCHAs sometimes pose tasks that are easy for humans but difficult for computers to solve, or sometimes run virtually invisibly to the user. Some data may be collected and shared with our CAPTCHA provider, such as:
Browser cookies
IP address
Device operating system
Mouse movements and keyboard strokes
Length of pauses between actions
Device settings (e.g., language or location)
You can access more details about CAPTCHA here.
International Transfers and Safeguards
We process your Personal Data globally. Your Personal Data held by Vonage may be transferred to, and stored at, destinations outside of your country that may not be subject to equivalent data protection laws. If your Personal Data is transferred outside of your country, we will use and implement appropriate safeguards required by applicable data protection laws.
Accordingly, by using our Services, you acknowledge that we will implement appropriate safeguards and we may transfer your Personal Data to countries including the United States, where we are based, and to other locations where we, our corporate affiliates and/or our service providers and or other third parties referenced in this Notice operate, as specified in this Privacy Notice and any applicable terms of service or other agreements between you and Vonage. Such countries include the EEA, UK, Canada, Mexico, Singapore, India, Indonesia, Australia, Brazil, Chile and Taiwan. Our affiliates established in the EEA, UK, Canada, Mexico, Singapore, India, Indonesia, and Australia may access your Personal Data to provide us with operational support in providing the Services, and we may also engage third-party subprocessors who process and store your Personal Data in these countries to support our core business functions. A list of Vonage Affiliates who may process your Personal Data is available here, and our third-party subprocessor list is available here.
EU-US Data Protection Framework, UK Extension to the EU-US Data Protection Framework, and Swiss-US Data Protection Framework
At times, your Personal Data may be transferred to service providers or systems in countries that may not offer a level of data protection equivalent to that in your country, including the U.S. Where such transfers occur, Vonage complies with the cross-border data transfer and export control laws of the countries where it operates.
Vonage complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) (collectively the "Principles") as set forth by the U.S. Department of Commerce. Vonage has certified to the U.S. Department of Commerce that it adheres to the Principles concerning the processing of Personal Data received from the European Union (“EU”) in reliance on the EU-U.S. DPF, with regard to the processing of Personal Data received from the UK (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF, and with regard to the processing of Personal Data received from Switzerland in reliance on the Swiss-U.S. DPF. Vonage is accountable for and accepts liability for onward transfers to third parties, unless Vonage proves that it is not responsible for the event giving rise to the damage. In accordance with the Principles, Vonage is subject to the investigatory and enforcement powers of the United States Federal Trade Commission (the “FTC”). If there is any conflict between the terms in this policy and the Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit www.dataprivacyframework.gov.
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Vonage commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of Personal Data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. Under certain conditions, EU individuals, UK individuals and Swiss individuals may invoke binding arbitration to resolve residual claims.
The following U.S. subsidiaries or U.S. entities adhere to the EU-U.S. DPF Principles, including as applicable under the UK Extension to the EU-U.S. DPF, and Swiss-U.S. DPF Principles:
Vonage America LLC
Vonage Business Inc
Vonage Holdings Corp.
Vonage Worldwide Inc.
If you have any concerns or complaints regarding Vonage’s compliance with any of the DPFs mentioned above, please contact us through the address and email set forth in section “How to Contact Us” below. We will treat any concerns or complaints confidentially. We will promptly investigate any concern or complaint that you raise with us. You can also contact the International Dispute Resolution Center-AAA whom Vonage has selected as its dispute resolution provider under the EU-US Data Protection Framework.
In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Vonage commits to refer unresolved privacy complaints under the Data Privacy Framework Principles to the ICDR-AAA (International Centre for Dispute Resolution-American Arbitration Association), an independent alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit www.icdr.org/dpf and go.adr.org/dpf_irm.html for more information or to file a complaint. The services of ICDR-AAA are provided at no cost to you.
For other Personal Data exports out of the EEA, Vonage enters into the European Commission’s Standard Contractual Clauses with the recipient to ensure compliance with the special requirements on transfers of Personal Data out of such countries. Where necessary, Vonage will take appropriate supplementary measures to ensure an essentially equivalent level of data protection to that guaranteed in the EEA, in accordance with European Data Protection Board (“EDPB”) recommendations.
How We Secure Personal Data
We are committed to safeguarding Personal Data against unauthorized access, use, loss, or disclosure. We implement a range of technical and organizational security measures appropriate to the sensitivity of the information.
Our systems and infrastructure are protected by internal security policies and procedures. These policies are reviewed and updated to ensure that our security practices evolve alongside technological advancements and emerging threats.
Additional details about our security program and certifications are available at https://www.vonage.com/legal/technical-organizational-security-practices/.
Although we do our best to protect your personal data, no security measures are impenetrable, and we cannot guarantee the security of your information transmitted through the Services or by our customer or CSP.
How Long We Retain Personal Data
We retain Personal Data for as long as it is necessary to fulfill the purposes for which it was collected. We follow internal retention schedules that are reviewed periodically and updated to reflect changes in the business needs and applicable law. We retain Personal Data for the duration necessary to comply with our legal obligations, resolve disputes and enforce our terms and conditions, other applicable terms of service, and our policies. If you stop using the Services or if you delete your account with us, we may use and store your information in an aggregated or anonymized format without further notice to you.
Your Rights and Choices About Your Data
Depending on your place of residence and the laws that apply to you, you may have one or more rights in relation to your Personal Data that we process as a Data Controller. You may submit a request by completing the form which may be accessed here. Vonage will honor those rights where they apply and are required, which may include:
Right to Access: You have the right to access your Personal Data stored or processed by us. Upon that request, we will provide you, as applicable, with a copy of the data and information about the processing subject to any applicable legal exceptions.
Right to Know: You have the right to request we confirm the categories of Personal Data we have processed about you; the categories of sources from which we have collected Personal Data; and the business or commercial purposes for collecting, selling, and/or sharing your Personal Data. This information is provided in the “How We Use Your Personal Data” section and accompanying table.
Right to Data Portability: You have the right to receive the Personal Data concerning you that you have provided to us in a structured, commonly used, and machine-readable format, and you may have that data ported directly to another controller.
Right to Rectification: You have the right to correct any inaccurate Personal Data we process about you.
Right to Erasure/Deletion (Right to Be Forgotten): You have the right to request that we delete your Personal Data. However, we will not delete your Personal Data if we have a legal obligation to retain the data, or if another exception to the right to delete applies. If we cannot delete your Personal Data, we will explain this to you in writing.
Right to Restriction of Processing: You have the right to temporarily suspend the processing of your Personal Data, unless we have a legal obligation that requires us to continue to do so.
Right to Object: You have the right to object to our processing of your Personal Data in certain circumstances, such as when we rely on legitimate interest as the legal basis for processing your Personal Data, subject to applicable legal exceptions. If we cannot honor your objection we will explain this to you in writing.
Right to Withdraw Consent: Where required by applicable law, we will obtain your opt-in consent before marketing to you. Regardless of the consent mechanism, you have the right to withdraw any consent for processing for which you provided your consent. You can withdraw your consent for cookies by clicking on the link titled “Cookie Settings” or “Do Not Sell My Personal Information,” depending on your location, which can be found in the cookie banner that appears when you visit our websites and in the footer of our websites. You can withdraw your consent for direct marketing by unsubscribing from direct marketing or by clicking on the link titled “Preference Center” in the footer of our websites and completing the form.
Right to Opt-out of Targeted Advertising or Selling: You may have a right to opt-out of the processing and/or sharing of your information for the purposes of targeted advertising and/or the sale of your information (as all such terms and concepts are defined under applicable law). While we do not sell Personal Data in the traditional sense, we do share your information for the purposes of targeted advertising, which may be considered a “sale” in certain jurisdictions. To exercise this right, please click Do Not Sell My Personal Information and disable “Share or Sale of Personal Information,” or click Cookie Settings and disable “Targeting Cookies.” For information on how we process opt-out preference signals, see the “Global Privacy Control and Do Not Track” section above.
Right to Object to Automated Decision-Making: Please see the “Automated Decision-Making” section below.
Marketing Choices: You may also opt out of receiving promotional communications from us by using some or all of the following methods:
by clicking the unsubscribe link within the e-mail, or
by clicking on “Preference Center” in the footer of the Vonage.com website and completing the form.
Depending on your geography, you may have additional rights. To exercise these rights, please submit your request here or contact us using the information provided in the “How to Contact Us” section below. We will respond to your request promptly and within the time frames required by applicable law.
We will not discriminate against you for exercising any of these rights. Please note that a number of these rights only apply in certain circumstances, and all of these rights may be limited by law. If you exercise certain rights, such as the right to erasure, the right to object, withdrawal of consent (in some circumstances), or the right to restrict processing, we may not be able to continue providing the Services to you. This is because these rights can affect the data and processes necessary for delivering our Services.
In some circumstances, in order to process your request, we may need to obtain additional information about you in order to locate you in our records or verify your identity.
Depending on your place of residence, you may designate an authorized agent to submit data protection rights requests on your behalf. We reserve the right to verify your identity and the agent’s identity and authority to act on your behalf before acting on the request. We may require the agent to demonstrate authority to act on your behalf by providing a signed authorization from you or other reasonable documentation to validate their authority. If we are unable to identify your identity, we may not be able to comply with your request.
Finally, depending on your place of residence, if we are not required or unable to complete your request, you may have the right to appeal our decision regarding a request related to these rights by contacting us using the information provided in the “How to Contact Us” section below. When you submit a request or launch an appeal, we will limit our collection of your information to only what is necessary to securely fulfill your request or process your appeal. We will not require you or your authorized agent to pay a fee for the verification of your request or appeal.
Please note that some of your Personal Data may be processed by third parties, who maintain their own privacy notices and data handling practices. We encourage you to review those notices and exercise your rights directly with the relevant entities, where applicable (e.g., marketing partners or analytics services). Further, if Vonage processes your personal data as a Data Processor, Vonage is legally obligated and will direct you to the Data Controller to respond to your request.
Children
Our Services are not intended for use by children under the age of 18. We do not knowingly allow children to create an account. If we become aware that a child has registered for an account, we will take reasonable steps to deactivate the account and remove their Personal Data from our system. If you believe that your child, or a child for whom you are a legal guardian has signed up for a Vonage account, please contact us at privacy@vonage.com with the subject line “Children”.
Automated Decision-Making
Except where permitted by law, you have the right not to be subject to a decision that produces legal or similarly impactful effects on you based solely on automated processing and to be given more information about why any such decision was made.
We sometimes use technology to make certain decisions, but they are subject to human review as described below.
When do we use automated-decision making?
When it’s necessary to perform a contract with you
When you have given your consent
When you have been informed and can request a human review
We use automated decision-making in the following activities:
Customer Account Access Review
We may use automated tools to review customer account access and decide whether to permit use of Vonage services. If your account access is declined, we’ll let you know and give you the option to request a human review.
Fraud Prevention
To protect you and our platform, Vonage and some of our partners may use machine learning to automate detection and prevent potential fraud. These tools may flag transactions as potentially suspicious. If a transaction is blocked as suspicious, you’ll receive a notice with instructions on how to contact our team for help.
How to Contact Us
If you have questions or complaints about Vonage’s privacy practices and/or this Notice, we would like to help resolve your issue so please contact us at:
Our webform here.
Email address: privacy@vonage.com
Or write to us via post to:
Vonage
101 Crawfords Corner Rd, Suite 2416
Holmdel, NJ 07733 USA
Attention: Privacy Department
If you wish to contact our Data Protection Officer, please email dpo@vonage.com.
To see a list of all of the Vonage affiliates who may process your personal data, please visit https://www.vonage.com/legal/subprocessors/applicable-ericsson-affiliates/.
Depending upon the law that applies to you, you may also have the right to lodge a complaint about our processing of your Personal Data with the relevant supervisory authority.
Changes to Our Privacy Notice
In the event we make material changes to this Notice, we’ll let you know by posting a notice on our website at www.vonage.com/legal/privacy-policy and by email to your account administrator. Please check this website regularly for notices of changes to our Privacy Notice.
Additional Notice for California Residents
This section applies to you if you are a resident of California. References to Personal Data shall include “personal information” and “sensitive personal information,” as these terms are defined under the California Consumer Privacy Act (“CCPA”).
In the preceding 12 months, we collected the following categories of Personal Data and sensitive personal information (denoted by *):
Identifiers: such as real name, alias, postal address, unique personal identifiers, online identifier, Internet Protocol address, e-mail address, and account name
Personal information categories listed in the California Customer Records statute: such as name, signature, postal address, telephone number, email address, company name, job title, and financial information (e.g., payment card information)*. In the provision of the Services we may also process (a) content of the communication*, such as call recording, message bodies, conversation transcriptions, voicemail recordings, voicemail transcription, video recording, video files, images; and (b) customer usage data, including, but not limited to, call data records, from/to phone numbers, data on the location of the device of the communication, and IP address
Characteristics of protected classifications under California or federal law: We do not directly collect personal characteristics or traits, however, the content of the communication may, inadvertently to Vonage, contain these categories. Customer is responsible for the content of the communication and shall ensure that appropriate technical and organizational measures and suitable safeguards are in place before transmitting or processing sensitive personal data, and before permitting Customer’s end users to transmit or process any sensitive personal data via the Services
Commercial information: such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Internet or other similar network activity information: browsing history, search history, and other information regarding your interaction with our sites, applications, or advertisements
Inferences drawn from other Personal Data: such as inferences drawn from Personal Data to create a profile about a consumer reflecting preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
Geolocation data: we may gain access to the approximate location of the device or equipment you are using if you interact with us online or use our Services (e.g. you are a customer, agent or authorized user accessing Vonage platform we may have access to your location through the IP address)
Sensory data: such as audio, electronic, or similar information when you use our services or you contact us, such as voicemails, video recordings, webinar recordings, conferences, call recordings
Professional or employment information: such as business contact details, job title or position, company affiliation, company address, practice area, or industry focus
Government Identifiers*: such as Social Security, driver’s license, state identification card, or passport number
The categories of sources from which we collect your Personal Data, the recipients of your Personal Data, and the specific business or commercial purposes for which we collect and disclose your Personal Data, are described in the “How We Use Your Personal Data” section and accompanying table. The criteria we use to determine how long to retain your Personal Data is described in the “How Long We Retain Your Personal Data” section above. We only use and disclose sensitive personal information for purposes specified in the CCPA or otherwise in line with your consent.
We “sell” and/or “share” (as those terms are defined under the CCPA) certain categories of Personal Data for targeted advertising purposes and to better understand how you use our services, however, we do not have actual knowledge that we have sold and/or shared Personal Data of individuals under 16 years of age. Specifically, in the preceding 12 months, we have sold and/or shared identifiers (such as Internet Protocol address) and internet or similar network activity (such as information regarding your interaction with our sites, applications, or advertisements) to marketing, advertising, and remarketing partners / ad networks / business partners who may provide you with advertisements.
Your Privacy Rights: In addition to the rights described in the “Your Rights and Choices About Your Data” section above, subject to certain exceptions, California law permits consumers in California who have an established business relationship with the company to request certain details about how their information is disclosed to third parties for direct marketing purposes, including the categories of Personal Data disclosed and the names and addresses of all third parties that received Personal Data for their direct marketing purposes during the immediately prior calendar year. To make such a request, please contact us at privacy@vonage.com or by mail to: Vonage 101 Crawfords Corner Rd Holmdel, NJ 07733 (Attn: Privacy). You must put the statement “Shine the Light Request” in the body of your correspondence. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. Please note that we are only required to respond to one request per California resident each year.
Wed Nov 11 2026 17:44:36 GMT+0000 (Coordinated Universal Time)