Vonage

vonage.com

Vonage declares 22 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and Twilio. No published changes since we first read it on Sep 22, 2026. 57 tracked vendors name Vonage as a subprocessor, including Amazon Web Services, Datadog and Atlassian.

Subprocessors CSV of Vonage's subprocessors · Atom feed of Vonage's subprocessors DORA draft CSV of Vonage's subprocessors as declared by Vonage what's this? · 

22 third parties.

NamePurposeLocationListed since
4Auth Limited (True.id, IDLayr) Processing of phone numbers for authentication purposes.; Processing of phone numbers for identity verification purposes.USA; EU
Adaptive Mobile Security Limited Fraud prevention.USA; EU; Australia; Singapore
Aduna Global LLC Processing of phone numbers for authentication purposes.; Processing of phone numbers for identity verification purposes.USA; EU; Canada
Amazon Web Services, Inc.
Fraud detection and prevention.; Public cloud hosting and processing for services.; Public cloud hosting and processing of AI voice services, including text analysis for audio generation (Amazon Polly Text-to-Speech) and storing of call recordings.; Public cloud hosting and processing of API services.; Public cloud hosting and processing of services.; Public cloud hosting of API platform.; Public cloud hosting of the API platform, including signal and content processing. Storage of records of communications.; Public cloud hosting of the API service, including storage of phone numbers and IP addresses.; Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications.; Public cloud hosting of the platform, including signal and message processing. Storage of media and records of communication.; Public cloud hosting of the platform, including signal and message processing. Storage of message content and records of communications.; Public cloud hosting of the services platform, including media and records of communications.; Public cloud hosting, including signal and content processing.; Storage of Call Detail Records (CDRs) and call recordings, including interaction content.; Storage of Call Detail Records (CDRs), call recordings, voicemails and SMS delivery.; Text analysis for audio generation (Amazon Polly Text-to-Speech).
EU; USA; EU; USA; EU; Australia; Singapore; USA; EU; Singapore; USA; India; Japan; Singapore; South Korea; Australia; EU; Brazil
Cantab Research Limited (Speechmatics) AIHosting of Conversation Analyzer Services.USA; EU; Australia
Couchbase Inc.
Managed database services for storing data of varying types to facilitate the operations of the API.; Managed database services for the purpose of storing configuration data to facilitate the operation of the services.; Managed database services hosted in public cloud for the purpose of storing details of the API’s incoming requests.
EU; USA; EU; Australia; Singapore
DataDog, Inc. System monitoring and log management.USA
Google LLC
Providing real-time transcription, Looker reporting services, and Large Language Model (LLM) processing.; Public cloud hosting of metadata.; Public cloud hosting of the messaging platform. Storage of message content and records of communications.; Public cloud processing and analysis of audio for text generation (Automatic Speech Recognition) and Text-to-Speech.; Public cloud storing of Call Detail Records (CDRs) and processing of phone number for authentication purposes.; Public cloud storing of Call Detail Records (CDRs).; Use of Google’s Rich Business Messaging (RBM) as a communication channel option.
EU; USA; USA; EU; USA; EU; Australia
IPQualityScore LLC (IPQS) Fraud prevention by scanning URLs in the message body.USA; EU; Australia; Singapore
Mailchimp (The Rocket Science Group LLC) Managed mail service for the purpose of sending mails.USA; EU
Mailgun Technologies, Inc.
To deliver transactional email notifications to users, including password and one-time password (OTP) communications.; To support account updates and access to exported reports by sending secure, short-lived URLs.
USA; EU
Meta Platforms, Inc. (WhatsApp)
Message and Call Detail Record (CDR) processing.; Processing and sending of messages, including phone numbers and message content.; Processing of phone numbers for authentication purposes.; Provision, operation, and maintenance of services, including business account management and authentication through Business Manager; customer communications and engagement; technical support and platform infrastructure maintenance.; Security monitoring, fraud prevention, and abuse detection.; Transmission, routing, and delivery of messages.; Usage of Meta’s API to configure Meta business manager.
USA, EU, and other jurisdictions where Meta operates data centers
Nuance Communications, Inc. Text analysis for audio generation.; Voice transcription for voicemail.USA
Nylas, Inc.
Processes emails by acting as a unified API layer that connects to various email providers (Gmail, Outlook, etc.), enabling secure email sending, receiving, and syncing for applications.
USA; EU
Ping Identity Multi-Factor Authentication provider and login protection.USA; EU; Australia
Pusher Limited
To provide real-time communication capabilities for the Livechat module using WebSocket technology.; To push live updates, including new messages, chat status changes, and communication preference updates to users within the application.
USA; EU
Redis Ltd.
Managed database services for storing data to facilitate the operations of the service and for network queuing.; Managed database services for the purpose of storing data to facilitate the operations of the service and for network queuing.
USA; EU; Australia; Singapore
Sendinblue SAS (Brevo) Processing of email addresses for authentication purposes.; Public cloud hosting of API platform, including signal and message processing. Storage of records of communications.EU; USA; EU
Softlayer Technologies, Inc. Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications.USA; EU; Singapore
Twilio, Inc.
WebRTC-based communication infrastructure used to enable real-time voice calling features within our platform, and emergency calling, facilitating secure and reliable customer-agent interactions.
USA; EU; Australia; Singapore
Viber Media S.à r.l. Message and Call Detail Record (CDR) processing.; Multi-Factor Authentication provider and login protection.USA; EU
Zumigo, Inc. Processing of phone numbers for identity verification purposes.USA

Web TechnologiesCSV of Vonage's web technologies · Atom feed of Vonage's web technologies

Vonage's homepage made 221 requests to 39 domains, 23 services controlled by another company, and 4 domains not identified.

Advertising (9): Google Cloud, The Trade Desk, Inc., Microsoft, Reddit, Inc., Spotify AB, Epsilon; reviewed: Eyeota; usually detected as Advertising: Xandr, Magnite, Inc.Analytics (6): Hotjar, LinkedIn, Meta, Bombora, Cloudflare; usually detected as Analytics: G2.comMarketing automation (2): 6Sense Insights, Inc.; usually detected as Marketing automation: AdobeCookie compliance (1): OneTrustOther (3): reviewed as Customer data platform: LiveRamp; Issue trackers: Sentry; RUM: CatchpointUnclassified (2): no technology detected from them: Ceros, Madison Logic

23 third parties by category: Advertising 9Analytics 6Marketing automation 2Cookie compliance 1Other 3Unclassified 2

Third parties 23 · 137 requests
Adobe adobedtm.com, demdex.net 13% of the page's requests 29
6Sense Insights, Inc. 6sense 8% of the page's requests 18
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 8% of the page's requests 18
Ceros ceros.site, ceros.com 7% of the page's requests 15
OneTrust OneTrust 5% of the page's requests 11
The Trade Desk, Inc. theTradeDesk 4% of the page's requests 9
Hotjar Hotjar 3% of the page's requests 7
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Metasubprocessor Facebook Pixel 2.9.435 1% of the page's requests 3
Microsoft Microsoft Advertising 1% of the page's requests 3
Reddit, Inc. Reddit Ads 1% of the page's requests 3
Spotify AB Podsights Spotify Pixel 1% of the page's requests 3
Bombora Bombora <1% of the page's requests 2
Catchpoint Catchpoint <1% of the page's requests 2
G2.com g2.com <1% of the page's requests 2
Xandr adnxs.com <1% of the page's requests 2
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
Epsilon Dotomi <1% of the page's requests 1
Eyeota eyeota.net <1% of the page's requests 1
LiveRamp rlcdn.com <1% of the page's requests 1
Madison Logic ml-attr.com <1% of the page's requests 1
Magnite, Inc. rubiconproject.com <1% of the page's requests 1
Sentry Sentry <1% of the page's requests 1
Unknown 4 · 15 requests

o11.techmczbf.comsecuredvisit.comusbrowserspeed.com

First party 1 · 69 requests
Vonage Adobe Analytics Adobe Client Data Layer 2.0.2 Adobe Experience Manager Adobe Experience Platform Identity Service Adobe Experience Platform Launch Cloudflare Contentsquare HSTS HTTP/3 Java Open Graph Priority Hints Salesforce Marketing Cloud Account Engagement core-js 3.40.0 31% of the page's requests 69

13 tracked companies loaded by the homepage are not in Vonage's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (57)CSV of the companies listing Vonage · Atom feed of the companies listing Vonage

1–50 of 57
  • Accelevents Event Platform accelevents.com webRTC and RTMP provider for video used in the Accelevents Studio
  • Agilysys agilysys.com
  • Aikido Security aikido.dev - Noon: Delivery of vishing
  • Amazon Web Services aws.amazon.com A2P messaging
  • Atlassian atlassian.com Communications technology provider
  • Bitbucket bitbucket.org Communications technology provider
  • BoldSign boldsign.com Cloud Communications Platform; Sending text messages and phone calls on behalf of the SaaS provider
  • Boost.ai boost.ai This sub-processor is only applicable if elected by the customer.; Whatsapp Business Service Provider
  • Brevo brevo.com SMS routing
  • CallHippo callhippo.com Provides Telephony
  • CallTrackingMetrics calltrackingmetrics.com Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.
  • Conceptboard conceptboard.com In-App Video Conferencing; Optional - In-App Video Conferencing
  • CRM Messaging crm-messaging.cloud SMS & voice messaging services
  • CTM ctm.com Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.
  • Dashlane dashlane.com 2FA verification
  • Datadog datadoghq.com Communication services
  • Docusign docusign.com Phone number verification (Basic); SMS & phone authentication services, SMS delivery services, and audio and video processing; SMS & phone authentication, SMS delivery, audio and video processing services; SMS & phone authentication, SMS delivery, audio, and video processing services
  • Duo Security duo.com Telephone and SMS for authentication
  • Esendex esendex.com
  • Everbridge everbridge.com Video services for Everbridge 360
  • FacilityOS facilityos.com SMS Services, delivering Service-related notifications for EU customers.
  • Filestack filestack.com ● User data; ● Video/Audio recording
  • Flowmailer flowmailer.com Telecom service provider for SMS messages
  • Fountain fountain.com Text messaging automation and video streaming
  • Genesys genesys.com
  • GitHub github.com SMS notification provider for 2 Factor Authentication
  • GoCardless gocardless.com Support
  • Goldcast goldcast.io Video encoding and distribution
  • Hexnode hexnode.com Cloudflare is an infrastructure provider used for network acceleration, CDN and security. Cloudflare helps Hexnode in providing the required services and effectively manage the network traffic.
  • HireVue hirevue.com Communication services provider
  • iDenfy idenfy.com
  • ilert ilert.com
  • InEvent inevent.com WebRTC Video streaming and storage
  • Ivanti ivanti.com Phone management and support
  • Keap keap.com
  • Kudosity kudosity.com Telecommunications services
  • LeadsBridge leadsbridge.com Vonage Communications API
  • Livestorm livestorm.co
  • Nooks nooks.ai Video conferencing services
  • OnceHub oncehub.com (ISO 27001, SOC2); Voice and Text notification services
  • Optimizely optimizely.com
  • PagerDuty pagerduty.com SMS & Voice/Telecom Notification Services
  • ParentSquare parentsquare.com Customer data provided solely for district messaging services.; SMS and Phone Messaging
  • Ping Identity pingidentity.com Secure SMS authentication
  • Postcall postcall.io
  • Root root.io - Noon: Delivery of vishing
  • RouterJet routerjet.com SMS and WhatsApp notifications
  • Sendbird sendbird.com SMS service provider
  • SightCall sightcall.com SMS Sending
  • SolarWinds solarwinds.com Customer Alerts
  • Show next 7

Incidents reported by Vonage's subprocessorsCSV of incidents reported by vendors Vonage lists · Atom feed of incidents reported by vendors Vonage lists

200 reported incidents in the last 30 days, by 8 of the vendors Vonage lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Vonage was involved.

DateCompanyIncidentImpactLasted
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
TwilioIssue resolved minor1 h 43 min
SpeechmaticsDegraded performance and errors for Batch transcription in US2 minor2 h
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
TwilioSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
TwilioSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
TwilioSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
TwilioSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
TwilioSMS Delivery Failures from Twilio to MTN Nigeria minor6 h
TwilioSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor14 h 12 min
TwilioSMS Delivery Receipt Delays from Twilio to Globe Philippines minor13 h 16 min
TwilioSMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States minor21 h 36 min
TwilioSMS Delivery Delays from Twilio to Multiple Networks in India minor3 h 39 min
TwilioSMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand minor2 days
CouchbaseCapella Operations Impacted by AWS us-west-2 instance launch failures no impact stated1 h
TwilioSMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile minorongoing
TwilioSMS Delivery Delays from Twilio to Claro Dominican Republic minor3 h 46 min
TwilioTwiML ConversationRelay Documents Page Error minor1 h 55 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor3 h 44 min

And 175 more. All of them: CSV · Who is around them.

ChangesCSV of Vonage's changes · Atom feed of Vonage's changes

See the list as we read it on any date: Time machine

None since tracking began.

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