Vonage
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 84 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Vonage's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/vonage"><img src="https://thirdpartyindex.com/badge/vonage.svg" alt="Vonage transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/vonage)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Status page | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| 4Auth Limited (True.id, IDLayr) | Processing of phone numbers for authentication purposes.; Processing of phone numbers for identity verification purposes. | USA, EU | |
| Adaptive Mobile Security Limited | Fraud prevention. | USA, EU, Australia, Singapore | |
| Aduna Global LLC | Processing of phone numbers for authentication purposes.; Processing of phone numbers for identity verification purposes. | USA, EU, Canada | |
| Amazon Web Services, Inc. | Fraud detection and prevention.; Public cloud hosting and processing for services.; Public cloud hosting and processing of AI voice services, including text analysis for audio generation (Amazon Polly Text-to-Speech) and storing of call recordings.; Public cloud hosting and processing of API services.; Public cloud hosting and processing of services.; Public cloud hosting of API platform.; Public cloud hosting of the API platform, including signal and content processing. Storage of records of communications.; Public cloud hosting of the API service, including storage of phone numbers and IP addresses.; Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications.; Public cloud hosting of the platform, including signal and message processing. Storage of media and records of communication.; Public cloud hosting of the platform, including signal and message processing. Storage of message content and records of communications.; Public cloud hosting of the services platform, including media and records of communications.; Public cloud hosting, including signal and content processing.; Storage of Call Detail Records (CDRs) and call recordings, including interaction content.; Storage of Call Detail Records (CDRs), call recordings, voicemails and SMS delivery.; Text analysis for audio generation (Amazon Polly Text-to-Speech). | EU; USA, EU; USA, EU, Australia, Singapore; USA, EU, Singapore; USA, India, Japan, Singapore, South Korea, Australia, EU, Brazil | |
| Cantab Research Limited (Speechmatics) | Hosting of Conversation Analyzer Services. | USA, EU, Australia | |
| Couchbase Inc. | Managed database services for storing data of varying types to facilitate the operations of the API.; Managed database services for the purpose of storing configuration data to facilitate the operation of the services.; Managed database services hosted in public cloud for the purpose of storing details of the API’s incoming requests. | EU; USA, EU, Australia, Singapore | |
| DataDog, Inc. | System monitoring and log management. | USA | |
| Google LLC | Providing real-time transcription, Looker reporting services, and Large Language Model (LLM) processing.; Public cloud hosting of metadata.; Public cloud hosting of the messaging platform. Storage of message content and records of communications.; Public cloud processing and analysis of audio for text generation (Automatic Speech Recognition) and Text-to-Speech.; Public cloud storing of Call Detail Records (CDRs) and processing of phone number for authentication purposes.; Public cloud storing of Call Detail Records (CDRs).; Use of Google’s Rich Business Messaging (RBM) as a communication channel option. | EU; USA; USA, EU; USA, EU, Australia | |
| IPQualityScore LLC (IPQS) | Fraud prevention by scanning URLs in the message body. | USA, EU, Australia, Singapore | |
| Mailchimp (The Rocket Science Group LLC) | Managed mail service for the purpose of sending mails. | USA, EU | |
| Mailgun Technologies, Inc. | To deliver transactional email notifications to users, including password and one-time password (OTP) communications.; To support account updates and access to exported reports by sending secure, short-lived URLs. | USA, EU | |
| Meta Platforms, Inc. (WhatsApp) | Message and Call Detail Record (CDR) processing.; Processing and sending of messages, including phone numbers and message content.; Processing of phone numbers for authentication purposes.; Provision, operation, and maintenance of services, including business account management and authentication through Business Manager; customer communications and engagement; technical support and platform infrastructure maintenance.; Security monitoring, fraud prevention, and abuse detection.; Transmission, routing, and delivery of messages.; Usage of Meta’s API to configure Meta business manager. | USA, EU, and other jurisdictions where Meta operates data centers | |
| Nuance Communications, Inc. | Text analysis for audio generation.; Voice transcription for voicemail. | USA | |
| Nylas, Inc. | Processes emails by acting as a unified API layer that connects to various email providers (Gmail, Outlook, etc.), enabling secure email sending, receiving, and syncing for applications. | USA, EU | |
| Ping Identity | Multi-Factor Authentication provider and login protection. | USA, EU, Australia | |
| Pusher Limited | To provide real-time communication capabilities for the Livechat module using WebSocket technology.; To push live updates, including new messages, chat status changes, and communication preference updates to users within the application. | USA, EU | |
| Redis Ltd. | Managed database services for storing data to facilitate the operations of the service and for network queuing.; Managed database services for the purpose of storing data to facilitate the operations of the service and for network queuing. | USA, EU, Australia, Singapore | |
| Sendinblue SAS (Brevo) | Processing of email addresses for authentication purposes.; Public cloud hosting of API platform, including signal and message processing. Storage of records of communications. | EU; USA, EU | |
| Softlayer Technologies, Inc. | Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications. | USA, EU, Singapore | |
| Twilio, Inc. | WebRTC-based communication infrastructure used to enable real-time voice calling features within our platform, and emergency calling, facilitating secure and reliable customer-agent interactions. | USA, EU, Australia, Singapore | |
| Viber Media S.à r.l. | Message and Call Detail Record (CDR) processing.; Multi-Factor Authentication provider and login protection. | USA, EU | |
| Zumigo, Inc. | Processing of phone numbers for identity verification purposes. | USA |
Listed as a subprocessor by (15)
Purposes as each company states them.
Amazon Web Services aws.amazon.com A2P messaging
Atlassian atlassian.com Communications technology provider
Dashlane dashlane.com 2FA verification
Datadog datadoghq.com Communication services
Everbridge everbridge.com Video services for Everbridge 360
Fountain fountain.com Text messaging automation and video streaming
GitHub github.com SMS notification provider for 2 Factor Authentication
InEvent inevent.com SMS delivery
Keap keap.com
Livestorm livestorm.co
PagerDuty pagerduty.com SMS & Voice/Telecom Notification Services
Sendbird sendbird.com SMS service provider
Spond spond.com SMS Notifications
Statuspage statuspage.io Communications technology provider
ilert ilert.com
Changes
None since tracking began.