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Zoom Service Status Subscribe to UpdatesSubscribe Zoom Phone Maintenance - EU01 - FRA2 Data Center: November 09, 2026 Subscribe In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 09, 2026 - 09:00 PST Scheduled - Zoom will perform service maintenance at our EU01-FRA2 Data Center starting at 9:00 AM Pacific on November 09, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the AMS2 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. Nov 9, 2026 09:00 - Nov 11, 2026 23:30 PST Zoom Team Chat Update Subscribe In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 05, 2026 - 08:00 PST Scheduled - We will be providing an update to Zoom Team Chat. There will be no operational impact. All services will be available during this scheduled update (ZR status might be displayed as offline in the service logs but no operational impact). Nov 5, 2026 08:00 - Nov 20, 2026 08:00 PST Zoom FileServer Release: November 03, 2026 (No Operational Impact) Subscribe In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 03, 2026 - 21:00 PST Scheduled - We will be performing a scheduled maintenance for a upgrade related to our file services. This update covers multiple file-related components and is aimed at improving overall stability, scalability, and feature support. No operational impact is expected. Nov 3, 2026 21:00 - Nov 14, 2026 02:00 PST Zoom Chat Backend Update: October, 2026 (No Operational Impact) Subscribe In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 16, 2026 - 09:00 PDT Scheduled - We will be providing an update to Zoom Chat Backend Service. There will be no operational impact. All services will be available during this scheduled update (ZR status might be displayed as offline in the service logs but no operational impact). Oct 16, 2026 09:00 - Nov 14, 2026 08:00 PST About This Site For more information, please visit https://support.zoom.us Zoom Blog Operational Zoom Chat Operational Zoom Chat Operational Chat Messaging: Peer To Peer Messaging, History, Channels, Mobile Push Notifications Operational User Profiles and Presence Operational File Transfers: File, Video, Pictures, Voice Operational Archive Message: Archiving IM message with Third-parties and Email Notifications Operational Search Operational Zoom AI Operational Profile Card Operational Zoom Clips Operational Zoom CX - Global Operational Zoom Contact Center Operational Web Portal (Admin/Users/Provisioning) Operational Desktop Client (Supervisors/Agents) Operational Web Client (Supervisors/Agents) Operational Mobile Client (Agents) Operational 3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta) Operational Reporting Service Operational Developer Platform (APIs/Webhooks) Operational Developer Platform (SDKs) Operational Zoom Workforce Management Operational SMS Operational PSTN Operational Provider Exchange (PEX) Operational BYOC Operational Zoom AIC Operational Video Engagement Operational Transcription Operational PCI Integration Operational CX Insight Operational Cobrowse Operational 3rd Party Messaging/Social (Inbound/Outbound) Operational Zoom CX - 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Premises Operational Provider Exchange Operational Emergency Calling Operational Recording Service Operational SMS/MMS (Inbound/Outbound) Operational Live Transcription Operational Native PSTN Operational Zoom Phone - EMEA Under Maintenance Zoom Phone Under Maintenance Calling (Inbound/Outbound) Operational Devices (Softphones/Deskphones) Operational BYOC - Premises Operational Provider Exchange Operational Emergency Calling Operational Recording Service Operational SMS/MMS (Inbound/Outbound) Operational Native PSTN Operational Carrier Platform Operational Zoom Phone - HONG KONG/CHINA Operational Zoom Phone Operational Calling (Inbound/Outbound) Operational Devices (Softphones/Deskphones) Operational BYOC - Premises Operational Provider Exchange Operational Emergency Calling Operational Recording Service Operational Zoom Phone - JAPAN Operational Zoom Phone Operational Calling (Inbound/Outbound) Operational Devices (Softphones/Deskphones) Operational BYOC - Premises Operational Provider Exchange Operational Emergency Calling Operational Recording Service Operational Zoom Phone - LATIN AMERICA Operational Zoom Phone Operational Calling (Inbound/Outbound) Operational Devices (Softphones/Deskphones) Operational BYOC - Premises Operational Provider Exchange Operational Emergency Calling Operational Recording Service Operational Zoom Phone - NORTH AMERICA Operational Zoom Phone Operational Calling (Inbound/Outbound) Operational SMS/MMS (Inbound/Outbound) Operational Devices (Softphones/Deskphones) Operational BYOC - Premises Operational Provider Exchange Operational Emergency Calling Operational Recording Service Operational Hardware Phone Operational PCI Integration Operational Zoom Revenue Accelerator Operational Zoom Revenue Accelerator Operational Deals Operational Email Notifications Operational Conversations Operational Recordings Operational Recording Transcription Operational Transcription Operational Analytics Operational Accounts Operational People Operational Teams Operational Coaching Operational Scoring Operational Coaching Activity Tracker Operational AI Role Play Operational Ask ZRA Operational Forecast Operational Engage Operational Zoom Rooms Operational Zoom Rooms Operational Zoom Rooms Digital Signage Operational Zoom Workspace Reservation Operational Zoom Visitor Management Operational Workspace Reservation Dashboard & Reporting Operational Translation Operational Transcription Operational Scheduling Displays Operational Zoom Subscriptions Operational Zoom Support Operational Knowledge Base Operational Chatbot Operational Ticketing Operational Phone Support Operational Zoom Community Operational Chat Support Operational Zoom Support Portal Operational Zoom Learning Center Operational Zoom Website Operational Zoom Dashboard & Reporting Operational Download Center & Clients Operational Web Portal Operational Web Client Operational Zoom Rooms Operational Integrations/Calendar/Plug-In/Add-In Operational Zoom Learning Center Operational Zoom Website Operational Zoom Homepage Operational Zoom Products Operational Contact Sales Operational Zoom AICW Operational Zoom Workforce Management Operational Zoom Survey Operational Clinical Notes Operational Zoom Tasks Operational Zoom Video Management Operational Zoom Virtual Agent - Global Operational Zoom Virtual Agent Operational Voice Agent Operational Chat Agent Operational Admin Portal - Agent Provision Operational Admin Portal - Knowledge Base Operational Admin Portal - Reporting Service Operational Admin Portal - Others Operational Transcription Operational Zoom Virtual Agent - APAC Operational Voice Agent Operational Chat Agent Operational Zoom Virtual Agent - AUSTRALIA Operational Voice Agent Operational Chat Agent Operational Zoom Virtual Agent - EMEA Operational Voice Agent Operational Chat Agent Operational Zoom Virtual Agent - JAPAN Operational Voice Agent Operational Chat Agent Operational Zoom Virtual Agent - LATIN AMERICA Operational Voice Agent Operational Chat Agent Operational Zoom Virtual Agent - NORTH AMERICA Operational Voice Agent Operational Chat Agent Operational Apps by Zoom Operational Slack Operational Microsoft Teams Operational Google Workspace Operational Lti Pro Operational Epic FHIR Operational Microsoft OneDrive for Organizations Operational Ellkay Operational Zoom Build Platform Operational Video SDK Operational CoBrowse SDK Operational Zoom AI Services API Operational Zoom Hub Operational Zoom Quality Management Operational Zoom Workflows Operational Zoom AIC Operational Zoom Paper Operational Zoom Slides Operational Zoom Sheets Operational ZoomMate Operational Zoom Node Operational Zoom Whiteboard Operational Zoom AI Services (ZAS) Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Scheduled Maintenance Zoom Workforce Management Update: November 12, 2026 (No Operational Impact) Nov 11, 2026 17:00 - Nov 12, 2026 02:00 PST We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes report filtering with the My Reports tab. There is no operational impact. All services will be available during this scheduled update. Posted on Nov 10, 2026 - 09:39 PST Zoom Virtual Agent Update: November 13, 2026 (No Operational Impact) Nov 12, 2026 17:00 - Nov 13, 2026 02:00 PST We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes time zone selection in the Virtual Agent usage report. There is no operational impact. All services will be available during this scheduled update. Posted on Nov 10, 2026 - 18:47 PST Zoom Support EU Maintenance : November 13, 2026 Nov 13, 2026 14:00-16:00 PST We will be performing maintenance on Zoom Support EU Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support’s EU Knowledge Base and Ticketing during the maintenance window. Posted on Nov 09, 2026 - 20:45 PST Zoom Contact Center Update: November 14, 2026 (No Operational Impact) Nov 13, 2026 17:00 - Nov 14, 2026 02:00 PST We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes transfer and release controls that vary based on engagement type in Smart Embed. There is no operational impact. All services will be available during this scheduled update. Posted on Nov 10, 2026 - 09:28 PST Zoom Conference Room Connector DNS Changes in Saudi Arabia Region: November 13, 2026 (No Operational Impact) Nov 13, 2026 19:30 - Nov 14, 2026 11:30 PST As part of ongoing service enhancements for the Cloud Room Connector (CRC) service, Zoom will be updating DNS records for SIP/H.323 and IP endpoints in Saudi Arabia region . Effective Date: November 14, 2026 Action Required To avoid service disruption, we recommend reviewing your CRC endpoint configurations as soon as possible, updating your DNS records and Destination ip with the new entries, and removing the older legacy records before November 14, 2026. If you have any questions or issues, please contact Zoom Support. DNS Record Updates Saudi Arabia Region We will update the data-center (DC) domains , along with their respective SRV-Records. An example of the change is as follows: jed.zmvc.us >> sau.zoomcrc.com Records to be replaced (A-Record and SRV-Record): jed.zmvc.us: _h323cs._tcp.jed.zmvc.us _sip._tcp.jed.zmvc.us _sips._tcp.jed.zmvc.us _sip._udp.jed.zmvc.us New records (A-Record and SRV-Record): sau.zoomcrc.com: _h323cs._tcp.sau.zoomcrc.com _sip._tcp.sau.zoomcrc.com _sips._tcp.sau.zoomcrc.com _sip._udp.sau.zoomcrc.com IP address to be updated Saudi Arabia Region We will update the cloud room connector IP address for Jeddah . 170.114.55.1 >> 159.124.226.235 Posted on Oct 16, 2026 - 11:15 PDT Zoom Conference Room Connector DNS Changes: November 14, 2026 (No Operational Impact) Nov 13, 2026 19:30 - Nov 14, 2026 11:30 PST Update - We will be undergoing scheduled maintenance during this time. Oct 23, 2026 - 01:37 PDT Scheduled - As part of ongoing service enhancements for the Cloud Room Connector (CRC) service, Zoom will be updating DNS records for SIP/H.323 endpoints in the Japan (Osaka and Tokyo), EU (France and Amsterdam), Australia (Melbourne and Sydney), Hong Kong, China, Canada (Toronto and Vancouver), and India (Mumbai and Hyderabad) regions. In addition to the DNS record update, we will be decommissioning legacy DNS records in other regions that are no longer in use. Effective Date: November 14, 2026 Action Required To avoid service disruption, we recommend reviewing your CRC endpoint configurations as soon as possible, updating your DNS records with the new entries, and removing the older legacy records before November 14, 2026. If you have any questions or issues, please contact Zoom Support. DNS Record Updates Japan Region We will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows: zmjp.us >> jp.zoomcrc.com os.zmjp.us >> kix.zoomcrc.com ty.zmjp.us >> nrt.zoomcrc.com Records to be replaced (A-Record and SRV-Record): zmjp.us: _h323cs._tcp.zmjp.us _sip._tcp.zmjp.us _sips._tcp.zmjp.us _sip._udp.zmjp.us os.zmjp.us: _h323cs._tcp.os.zmjp.us _sip._tcp.os.zmjp.us _sips._tcp.os.zmjp.us _sip._udp.os.zmjp.us ty.zmjp.us: _h323cs._tcp.ty.zmjp.us _sip._tcp.ty.zmjp.us _sips._tcp.ty.zmjp.us _sip._udp.ty.zmjp.us New records (A-Record and SRV-Record): jp.zoomcrc.com: _h323cs._tcp.jp.zoomcrc.com _sip._tcp.jp.zoomcrc.com _sips._tcp.jp.zoomcrc.com _sip._udp.jp.zoomcrc.com kix.zoomcrc.com: _h323cs._tcp.kix.zoomcrc.com _sip._tcp.kix.zoomcrc.com _sips._tcp.kix.zoomcrc.com _sip._udp.kix.zoomcrc.com nrt.zoomcrc.com: _h323cs._tcp.nrt.zoomcrc.com _sip._tcp.nrt.zoomcrc.com _sips._tcp.nrt.zoomcrc.com _sip._udp.nrt.zoomcrc.com Canada Region We will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows: zmca.us >> ca.zoomcrc.com tr.zmca.us >> yyz.zoomcrc.com vn.zmca.us >> yvr.zoomcrc.com Records to be replaced (A-Record and SRV-Record): zmca.us: _h323cs._tcp.zmca.us _sip._tcp.zmca.us _sips._tcp.zmca.us _sip._udp.zmca.us tr.zmca.us: _h323cs._tcp.tr.zmca.us _sip._tcp.tr.zmca.us _sips._tcp.tr.zmca.us _sip._udp.tr.zmca.us vn.zmca.us: _h323cs._tcp.vn.zmca.us _sip._tcp.vn.zmca.us _sips._tcp.vn.zmca.us _sip._udp.vn.zmca.us New records (A-Record and SRV-Record): ca.zoomcrc.com: _h323cs._tcp.ca.zoomcrc.com _sip._tcp.ca.zoomcrc.com _sips._tcp.ca.zoomcrc.com _sip._udp.ca.zoomcrc.com yyz.zoomcrc.com: _h323cs._tcp.yyz.zoomcrc.com _sip._tcp.yyz.zoomcrc.com _sips._tcp.yyz.zoomcrc.com _sip._udp.yyz.zoomcrc.com yvr.zoomcrc.com: _h323cs._tcp.yvr.zoomcrc.com _sip._tcp.yvr.zoomcrc.com _sips._tcp.yvr.zoomcrc.com _sip._udp.yvr.zoomcrc.com EU Region We will update the data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows: am.zmeu.us >> ams.zoomcrc.com fr.zmeu.us >> fra.zoomcrc.com Records to be replaced (A-Record and SRV-Record): am.zmeu.us: _h323cs._tcp.am.zmeu.us _sip._tcp.am.zmeu.us _sips._tcp.am.zmeu.us _sip._udp.am.zmeu.us fr.zmeu.us: _h323cs._tcp.fr.zmeu.us _sip._tcp.fr.zmeu.us _sips._tcp.fr.zmeu.us _sip._udp.fr.zmeu.us New records (A-Record and SRV-Record): ams.zoomcrc.com: _h323cs._tcp.ams.zoomcrc.com _sip._tcp.ams.zoomcrc.com _sips._tcp.ams.zoomcrc.com _sip._udp.ams.zoomcrc.com fra.zoomcrc.com: _h323cs._tcp.fra.zoomcrc.com _sip._tcp.fra.zoomcrc.com _sips._tcp.fra.zoomcrc.com _sip._udp.fra.zoomcrc.com Decommisioned Legacy Records Hosted Zone: zmeu.us A-Records: sip.zmeu.us vip2.zmeu.us sip2.zmeu.us udp2.zmeu.us udp.zmeu.us SRV-Records: _h323cs._tcp.vip2.zmeu.us _sip._tcp.vip2.zmeu.us _sips._tcp.vip2.zmeu.us _sip._udp.vip2.zmeu.us Australia Region We will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows: zmau.us >> au.zoomcrc.com me.zmau.us >> mel.zoomcrc.com sy.zmau.us >> syd.zoomcrc.com Records to be replaced (A-Record and SRV-Record): zmau.us: _h323cs._tcp.zmau.us _sip._tcp.zmau.us _sips._tcp.zmau.us _sip._udp.zmau.us me.zmau.us: _h323cs._tcp.me.zmau.us _sip._tcp.me.zmau.us _sips._tcp.me.zmau.us _sip._udp.me.zmau.us sy.zmau.us: _h323cs._tcp.sy.zmau.us _sip._tcp.sy.zmau.us _sips._tcp.sy.zmau.us _sip._udp.sy.zmau.us New records (A-Record and SRV-Record): au.zoomcrc.com: _h323cs._tcp.au.zoomcrc.com _sip._tcp.au.zoomcrc.com _sips._tcp.au.zoomcrc.com _sip._udp.au.zoomcrc.com mel.zoomcrc.com: _h323cs._tcp.mel.zoomcrc.com _sip._tcp.mel.zoomcrc.com _sips._tcp.mel.zoomcrc.com _sip._udp.mel.zoomcrc.com syd.zoomcrc.com: _h323cs._tcp.syd.zoomcrc.com _sip._tcp.syd.zoomcrc.com _sips._tcp.syd.zoomcrc.com _sip._udp.syd.zoomcrc.com Decommisioned Legacy Records Hosted Zone: zmau.us SRV-Records: _h323cs._tcp.vip2.zmau.us _sip._tcp.vip2.zmau.us _sip._tcp.vip2.zmau.us _sip._udp.vip2.zmau.us _sips._udp.vip2.zmau.us China Region Decommisioned Legacy Records Hosted Zone: zmcn.us A-Records: udp.zmcn.us udp2.zmcn.us vip2.zmcn.us sip2.zmcn.us sip.zmcn.us SRV-Records: _h323cs._tcp.vip2.zmcn.us _sip._tcp.vip2.zmcn.us _sips._tcp.vip2.zmcn.us _sip._udp.vip2.zmcn.us Hong Kong Region We will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows: zmhk.us >> hkg.zoomcrc.com Records to be replaced (A-Record and SRV-Record): zmhk.us: _h323cs._tcp.zmhk.us _sip._tcp.zmhk.us _sips._tcp.zmhk.us _sip._udp.zmhk.us New records (A-Record and SRV-Record): hkg.zoomcrc.com: _h323cs._tcp.hkg.zoomcrc.com _sip._tcp.hkg.zoomcrc.com _sips._tcp.hkg.zoomcrc.com _sip._udp.hkg.zoomcrc.com Decommisioned Legacy Records Hosted Zone: zmhk.us A-Records: vip2.zmhk.us udp2.zmhk.us sip2.zmhk.us udp.zmhk.us sip.zmhk.us SRV-Records: _sip._tcp.vip2.zmhk.us _sip._udp.vip2.zmhk.us _sips._tcp.vip2.zmhk.us _h323cs._tcp.vip2.zmhk.us India Region We will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows: zmin.us >> in.zoomcrc.com hy.zmin.us >> hy2.zoomcrc.com mb.zmin.us >> mb2.zoomcrc.com Records to be replaced (A-Record and SRV-Record): zmin.us: _h323cs._tcp.zmin.us _sip._tcp.zmin.us _sips._tcp.zmin.us _sip._udp.zmin.us hy.zmin.us: _h323cs._tcp.hy.zmin.us _sip._tcp.hy.zmin.us _sips._tcp.hy.zmin.us _sip._udp.hy.zmin.us mb.zmin.us: _h323cs._tcp.mb.zmin.us _sip._tcp.mb.zmin.us _sips._tcp.mb.zmin.us _sip._udp.mb.zmin.us New records (A-Record and SRV-Record): in.zoomcrc.com: _h323cs._tcp.in.zoomcrc.com _sip._tcp.in.zoomcrc.com _sips._tcp.in.zoomcrc.com _sip._udp.in.zoomcrc.com hy2.zoomcrc.com: _h323cs._tcp.hy2.zoomcrc.com _sip._tcp.hy2.zoomcrc.com _sips._tcp.hy2.zoomcrc.com _sip._udp.hy2.zoomcrc.com mb2.zoomcrc.com: _h323cs._tcp.mb2.zoomcrc.com _sip._tcp.mb2.zoomcrc.com _sips._tcp.mb2.zoomcrc.com _sip._udp.mb2.zoomcrc.com Decommisioned Legacy Records Hosted Zone: zmin.us A-Records: vip2.zmin.us udp2.zmin.us udp.zmin.us sip2.zmin.us sip.zmin.us SRV-Records: _sips._tcp.vip2.zmin.us _sip._udp.vip2.zmin.us _sip._tcp.vip2.zmin.us _h323cs._tcp.vip2.zmin.us Oct 09, 2026 - 10:27 PDT Zoom Support Maintenance : November 13, 2026 Nov 13, 2026 22:00 - Nov 14, 2026 00:00 PST We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience degraded performance and up to 30 minutes of downtime for Zoom Support’s Knowledge Base and Ticketing during the maintenance window. Posted on Nov 09, 2026 - 20:37 PST Zoom Phone Update: November 15, 2026 (No Operational Impact) Nov 14, 2026 17:00 - Nov 15, 2026 02:00 PST We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes virtual streams for custom music on hold management. There is no operational impact. All services will be available during this scheduled update. Posted on Nov 10, 2026 - 20:38 PST Zoom Phone Update - Japan SIP Zones: November 15, 2026 (No Operational Impact) Nov 15, 2026 08:00-10:00 PST We will be providing an update to Zoom Phone - Japan SIP zones in Tokyo and Osaka. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes virtual streams for custom music on hold management. There is no operational impact. All services will be available during this scheduled update. Posted on Nov 10, 2026 - 21:09 PST Zoom Phone Maintenance - SA01 - KSA1 Data Center: November 16, 2026 Nov 16, 2026 09:00 - Nov 18, 2026 21:30 PST Zoom will perform service maintenance at our SA01-KSA1 Data Center starting at 9:00 AM Pacific on November 16, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the SA01-RUH1 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. Posted on Oct 19, 2026 - 02:49 PDT Zoom Phone Maintenance (Sydney Data Center): November 20, 2026 Nov 20, 2026 02:00-10:00 PST Zoom will perform service maintenance at our SYD1 Data Center starting at 2:00 AM Pacific (or 9:00 PM Sydney) on November 20, 2026. Zoom Phone users registered to those sip zones will be automatically registered in the MEL1 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. Posted on Oct 29, 2026 - 08:07 PDT Zoom Phone India Maintenance (Hyderabad Data Center): November 20, 2026 Nov 20, 2026 04:00 - Nov 21, 2026 10:00 PST Zoom Phone users registered to the India (Hyderabad) Data Center will be automatically registered in an alternative Data Center (Mumbai) starting at 20th November 2026 04:00 AM PST (5:30 PM IST on 20th November 2026). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to alternate India (Mumbai) Data Center in addition to the India (Hyderabad) Data Center. During the maintenance window, connectivity to Zoom’s Hyderabad Data Center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s India (Mumbai) Data Center. Traffic will continue to be routed through the Zoom's India (Hyderabad) Data Center once the maintenance is completed. For customers that use hardware phones, refer to this link for the devices support the alternative datacenter process as described above: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373#h_01GNZ783VT6YXHES8NSXBA5M9A Posted on Nov 01, 2026 - 21:23 PST Zoom Phone Maintenance: EU02 - FRA4 Data Center: November 30, 2026 Nov 30, 2026 09:00 - Dec 2, 2026 21:30 PST Zoom will perform service maintenance at our EU02-FRA4 Data Center starting at 9:00 AM Pacific on November 30, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the AMS4 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. Posted on Nov 02, 2026 - 02:39 PST Zoom SSO Certificate Rotation 2026 Dec 1, 2026 23:59 - Dec 2, 2026 00:00 PST Zoom will be making the new Service Provider certificate available on November 9, 2026, ahead of the expiration of the previously issued 2025/2026 certificate on Tuesday, December 1, 2026. No action is required for customers using an identity provider (IDP) or configuration that supports dynamic metadata refresh, as your IDP will automatically download the latest Zoom certificate and rotate it into your account’s configuration starting Monday, November 9, 2026. If automatic update is disabled or your IDP does not support automatic certificate rotation, your organization will need to manually rotate the certificate by December 1, 2026. If the certificate has not been rotated by then, your organization will be unable to utilize SSO services until the certificate has been updated. For more information on rotating the SSO certificate, please see: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067680 . Note: If the SP Certificate box is not on your SSO configuration page, no action is required to rotate to the new certificate. Posted on Nov 09, 2026 - 18:41 PST Zoom Phone India Maintenance (Mumbai) : December 04, 2026 Dec 4, 2026 04:00 - Dec 5, 2026 10:00 PST Zoom Phone users registered to the India (Mumbai) Data Center will be automatically registered in an alternative datacenter (Hyderabad) starting at 04th December 2026 04:00 AM PST (5:30 PM IST on 04th December 2026). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to alternate India (Hyderabad) Data Center in addition to the India (Mumbai) Data Center. During the maintenance window, connectivity to Zoom’s Mumbai Data Center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s India (Hyderabad) Data Center. Traffic will continue to be routed through the Zoom's India (Mumbai) Data Center once the maintenance is completed. For customers that use hardware phones, refer to this link for the devices support the alternative datacenter process as described above: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373#h_01GNZ783VT6YXHES8NSXBA5M9A Posted on Nov 01, 2026 - 21:28 PST Scheduled Zoom Software Quarterly Lifecycle Update: February 06, 2027 Feb 6, 2027 17:00-18:00 PST Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now, on February 6, 2027: Zoom Rooms Zoom Node - Agent Zoom Phone Local Survivability (ZPLS) module Meeting SDK (Windows) For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130 To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5 Posted on Nov 06, 2026 - 00:51 PST Past Incidents Nov 11, 2026 No incidents reported today. Nov 10, 2026 Service Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region. Resolved - This incident has been resolved. Nov 10, 15:00 PST Monitoring - The service degradation affecting a subset of users with Conference Room Connector Services Endpoints in the AMS region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Nov 10, 14:36 PST Identified - We have successfully identified the root cause affecting Conference Room Connector Services Endpoints in the AMS region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. Nov 10, 13:16 PST Investigating - We are currently investigating a service degradation for a subset of users affecting Conference Room Connector Services Endpoints in the AMS region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Nov 10, 12:25 PST Nov 9, 2026 Service Degradation Affecting a subset of users with ZVA and ZoomMate Resolved - On November 9, 2026 , between 23:08 - 23:50 UTC, a subset of users may have experienced issues with ZVA and ZoomMate. This incident has been resolved and the affected services have been restored. Our team will continue to monitor the situation closely and keep you informed of any further developments. Nov 9, 17:08 PST Nov 8, 2026 Service Degradation Affecting Zoom Inbound SMS Service in the AU region Resolved - This incident has been resolved. Nov 8, 17:08 PST Monitoring - The service degradation affecting Zoom Inbound SMS Service in the AU region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Nov 8, 16:56 PST Identified - We have successfully identified the root cause affecting Zoom Inbound SMS Service in the AU region. Outbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. Nov 8, 16:42 PST Investigating - We are currently investigating a service degradation affecting Zoom Inbound SMS Service in the AU region. Outbound SMS remains operational and unaffected. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Nov 8, 16:07 PST Nov 7, 2026 Scheduled Zoom Software Quarterly Lifecycle Update (11/7/2026) Completed - The scheduled maintenance has been completed. Nov 7, 17:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 7, 16:00 PST Update - As a reminder approximately 30 days ahead of the upcoming enforcement, Zoom will be enforcing a new global minimum version this November 7. This affects the following products: ◦ VDI plugin ◦ Zoom Phone Local Survivability (ZPLS) module ◦ Meeting SDK (Web) For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130 To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5 Oct 7, 17:15 PDT Scheduled - Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now, on November 7, 2026: VDI plugin Zoom Phone Local Survivability (ZPLS) module Meeting SDK (Web) All other clients and plugins not listed here will maintain the same version requirements as the August 2026 enforcement. For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130 To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5 Aug 7, 10:41 PDT Announcing IP Address Changes: November 6, 2026 (No Operational Impact) Completed - The scheduled maintenance has been completed. Nov 7, 00:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 6, 23:59 PST Scheduled - The published IP ranges for Zoom Meetings and Webinars, Contact Center, and Phone services have been updated, including the removal of decommissioned entries and mask changes. We recommend that network administrators with Zoom-specific firewall or network rules update their systems as soon as possible. Removed IPv4 addresses for Zoom Meetings and Webinars: 3.235.96.0/23 69.174.108.0/22 New IPv4 addresses for Zoom Meetings and Webinars: 3.235.96.26/31 3.235.96.158/31 69.174.110.0/23 Removed IPv4 addresses for Zoom Phone: 8.5.128.0/24 69.174.108.0/22 New IPv4 addresses for Zoom Phone: 69.174.110.0/23 Removed IPv4 addresses for Zoom Contact Center: 3.235.96.0/23 New IPv4 addresses for Zoom Contact Center: 3.235.96.26/31 3.235.96.158/31 For a complete list, please see: https://assets.zoom.us/docs/ipranges/Zoom.txt https://assets.zoom.us/docs/ipranges/ZoomMeetings.txt https://assets.zoom.us/docs/ipranges/ZoomPhone.txt https://assets.zoom.us/docs/ipranges/ZoomPhone-TCP443.txt https://assets.zoom.us/docs/ipranges/ZoomPhone-TCP5091.txt https://assets.zoom.us/docs/ipranges/ZoomCC.txt https://assets.zoom.us/docs/ipranges/ZCCFlowScriptCallWidget.txt A complete list of network firewall IP ranges and domains for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548 Oct 7, 12:18 PDT Nov 6, 2026 Decommissioning Numbers for Zoom Audio Conferencing: November 6, 2026 (No Operational Impact) Completed - The scheduled maintenance has been completed. Nov 6, 20:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 6, 17:00 PST Update - We will be undergoing scheduled maintenance during this time. Oct 8, 16:46 PDT Scheduled - Due to a change with our phone carrier(s), the following Toll-Free or Toll numbers are being decommissioned from Audio Conferencing on 11/6/2026. Angola +244 XXXX255009 Bahrain +973 XXXX6238 Brunei +673 XXXX309 Costa Rica +506 XXXX425510 Ecuador +593 XXXX000785 Egypt +20 XXXX0009608 Ghana +233 XXXX84860 Kazakhstan +7 XXXX0808315 Macau +853 XXXX1604 Qatar +974 XXXX00059 South Africa +27 XXXX64584 Taiwan +886 XXXX17473, +886 XXXX99864 UAE +971 XXXX4910899 Accounts will still have other Toll-Free or Toll numbers available for use. Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining Toll-Free or Toll numbers on your account. If you are not already using the remaining numbers, meetings currently scheduled for 11/6/2026 and onward may need to be rescheduled to ensure the updated Toll-Free or Toll numbers are reflected in the newly scheduled meetings. If meeting invites are not updated to reflect the additional Toll-Free or Toll numbers, participants dialing in will not be able to join using the decommissioned numbers after 11/6/2026. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining Toll-Free or Toll numbers for future invites. To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all Toll-Free or Toll numbers that will remain supported. Oct 8, 16:44 PDT Scheduled Maintenance – Contact Center Services: November 06, 2026 Completed - The scheduled maintenance has been completed. Nov 6, 17:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 6, 15:00 PST Scheduled - We are currently performing scheduled maintenance on our Contact Center infrastructure. During this window, support calls will continue to be accepted and handled as normal; however, response times may be slower than usual as our team works through the maintenance activities. We appreciate your patience and apologize for any inconvenience. We will provide an update once maintenance is complete. Nov 6, 01:28 PST Common Platform Voice Network Maintenance (Sydney, AU - SYD) November 6, 2026 (No Operational Impact) Completed - The scheduled maintenance has been completed. Nov 6, 11:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 6, 03:00 PST Scheduled - We will perform scheduled maintenance to our voice infrastructure, including Bring Your Own Carrier (BYOC), Provider Exchange (PEX), and native PSTN carriers during this time. We do not anticipate any service impact. Customers and partners with redundant trunks to both the SYD and MEL datacenter will notice the SYD peer temporarily offline, however all traffic will be automatically rerouted to MEL peer for the duration of the maintenance period. This maintenance is on CPL and its PSTN service supporting backend ZP and ZCC in SYD and MEL regions. Oct 12, 18:18 PDT Nov 5, 2026 Zoom Phone maintenance - AMS5 Data Center: November 3, 2026 Completed - The scheduled maintenance has been completed. Nov 5, 21:30 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 09:00 PST Scheduled - Zoom will perform service maintenance at our AMS5 Data Center starting at 9:00 AM Pacific on November 03, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the FRA3 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. Oct 1, 17:57 PDT Service Degradation Affecting Zoom Mail, Calendar and Scheduler. Resolved - This incident has been resolved and the affected services have been restored. Nov 5, 21:09 PST Monitoring - The issue affecting Zoom Mail, Calendar and Scheduler has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Nov 5, 20:34 PST Identified - We have successfully identified the root cause affecting Zoom Mail, Calendar and Scheduler. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. Nov 5, 20:06 PST Investigating - We are currently investigating a service degradation affecting Zoom Mail, Calendar and Scheduler. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Nov 5, 19:32 PST Nov 4, 2026 No incidents reported. Nov 3, 2026 Service Degradation Affecting Outbound MMS Services in the US region Resolved - This incident has been resolved and the affected services have been restored. Nov 3, 17:10 PST Monitoring - The service degradation affecting outbound MMS Services for a subset of users in the US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Nov 3, 16:57 PST Update - We continue to work with our underlying carrier in the US region where a subset of users are experiencing issues with outbound MMS services. We will provide an update as soon as more information becomes available. Nov 3, 14:22 PST Update - We continue to work with our underlying carrier in the US region where a subset of users are experiencing issues with outbound MMS services. We will provide an update as soon as more information becomes available. Nov 3, 11:55 PST Identified - We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with outbound MMS services. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available. Nov 3, 09:27 PST Investigating - We are currently investigating service degradation affecting outbound MMS Services for a subset of users in the US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Nov 3, 09:18 PST Nov 2, 2026 No incidents reported. Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 No incidents reported. Oct 29, 2026 Service Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US Region Resolved - This incident has been resolved and the affected services have been restored. Oct 29, 00:06 PDT Monitoring - The service degradation affecting missing evaluations acknowledge button in Zoom Quality Management reports in the US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Oct 28, 20:19 PDT Update - Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. Oct 28, 19:58 PDT Update - Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Oct 28, 13:33 PDT Identified - We have successfully identified the root cause of the missing evaluations acknowledge button in Zoom Quality Management reports in the US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. Oct 28, 07:31 PDT Oct 28, 2026 Incident History Powered by Atlassian Statuspage