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Scripts and page chrome removed; this is what change detection compares.
Support Status Subscribe to UpdatesSubscribe All Systems Operational About This Site Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores. API & Webhooks Operational Checkout & Payment Processing Operational Control Panel Operational Email Operational Reporting & Analytics Operational Storefront Operational Client Services Operational Client Portal Operational Support Center Operational B2B Edition Operational B2B Edition - API Operational B2B Edition - Dashboard Operational B2B Edition - Buyers Portal Operational 3rd Party Services Operational Avalara Operational Braintree Operational Braintree PayPal Processing Operational Stripe Operational Operational Degraded Performance Partial Outage Major Outage Maintenance System Metrics Month Week Day Storefront Response Time Fetching API Response Time Fetching Past Incidents Nov 11, 2026 No incidents reported today. Nov 10, 2026 No incidents reported. Nov 9, 2026 No incidents reported. Nov 8, 2026 No incidents reported. Nov 7, 2026 No incidents reported. Nov 6, 2026 No incidents reported. Nov 5, 2026 No incidents reported. Nov 4, 2026 Some products are not searchable in Storefront Resolved - The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal. Nov 4, 14:32 CST Identified - The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place. Nov 4, 13:12 CST Investigating - The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause. Nov 4, 12:41 CST Nov 3, 2026 No incidents reported. Nov 2, 2026 No incidents reported. Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 No incidents reported. Oct 29, 2026 High Rate of Cloudflare Challenge Pages Resolved - This incident has been resolved. Oct 29, 17:29 CDT Monitoring - The BigCommerce platform is currently experiencing an abnormally high volume of automated traffic being directed at stores. The engineering team has deployed a number of security rules to mitigate this traffic and to ensure reliability and performance of the platform is maintained. During this time merchants and shoppers may be presented with a Cloudflare challenge page as they navigate the store, which verifies they are a human user. The engineering team is continuing to refine the rules and and working to reduce frequency of these interruptions. We are also working closely with our vendor to further mitigate and improve the automatic classification of traffic. If you are experiencing issues managing your store through the Control Panel or API, we advise you to reach out the BigCommerce Support team for further assistance. Oct 27, 22:11 CDT Oct 28, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage