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Twilio Services Issues related to Twilio’s Software External Connectivity Issues found outside of Twilio’s Network Zipwhip Gateway Issues related to Zipwhip's Services Scheduled maintenance System Metrics Subscribe to UpdatesSubscribe Voice Call Failures from a Subset of Twilio Philippines Phone Numbers to the Philippines Subscribe Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 11, 2026 - 06:17 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 10, 2026 - 06:10 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 09, 2026 - 06:10 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 08, 2026 - 06:09 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 07, 2026 - 06:08 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 06, 2026 - 06:07 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Nov 05, 2026 - 14:07 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Nov 05, 2026 - 06:06 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 05, 2026 - 02:06 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 05, 2026 - 00:01 PST Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 04, 2026 - 22:57 PST Update - We have observed a recovery in voice calls from a subset of Twilio Philippines Phone Numbers to network subscribers in the Philippines and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. Nov 04, 2026 - 12:18 PST Update - We have observed a recovery in voice calls from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Nov 04, 2026 - 04:12 PST Update - We have observed a recovery in voice calls from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 04, 2026 - 00:11 PST Monitoring - We have observed a recovery in voice calls from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 03, 2026 - 22:08 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 03, 2026 - 07:06 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Nov 02, 2026 - 15:04 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Nov 02, 2026 - 06:58 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 02, 2026 - 00:49 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 01, 2026 - 22:43 PST Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 01, 2026 - 21:42 PST Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 01, 2026 - 21:41 PST SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile Subscribe Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available. Nov 10, 2026 - 18:22 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available. Nov 10, 2026 - 02:15 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available. Nov 09, 2026 - 18:10 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Nov 09, 2026 - 14:04 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Nov 09, 2026 - 11:58 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 09, 2026 - 10:58 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Nov 09, 2026 - 10:29 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Nov 09, 2026 - 02:27 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 08, 2026 - 22:26 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 08, 2026 - 20:25 PST Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 08, 2026 - 19:19 PST Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 08, 2026 - 18:26 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 07, 2026 - 21:02 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Nov 07, 2026 - 04:56 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Nov 06, 2026 - 20:55 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 06, 2026 - 16:55 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 06, 2026 - 14:54 PST Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 06, 2026 - 13:49 PST Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 06, 2026 - 13:21 PST Russia SMS Carrier Maintenance - Tele2 Subscribe In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 02, 2026 - 12:01 PST Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 November 2026 at 12:00 PST until 30 November 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Belgium handsets. Note, the maintenance will be carried out on each of the following dates and times: 02 November 2026 at 12:00 PST until 02 November 2026 at 16:00 PST 09 November 2026 at 12:00 PST until 09 November 2026 at 16:00 PST 11 November 2026 at 12:00 PST until 11 November 2026 at 16:00 PST 16 November 2026 at 12:00 PST until 16 November 2026 at 16:00 PST 18 November 2026 at 12:00 PST until 18 November 2026 at 16:00 PST 23 November 2026 at 12:00 PST until 23 November 2026 at 16:00 PST 25 November 2026 at 12:00 PST until 25 November 2026 at 16:00 PST 30 November 2026 at 12:00 PST until 30 November 2026 at 16:00 PST We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Nov 2, 2026 12:00 - Nov 30, 2026 16:00 PST Uptime over the past 90 days. View historical uptime. PROGRAMMABLE MESSAGING Degraded Performance MMS Operational SMS Operational SMPP Operational WhatsApp Messaging Operational Notify Operational Conversations Operational Messaging Insights Operational Messaging Services Operational Content API Operational Toll-free verification Operational RCS Messaging Degraded Performance Programmable Messaging API Operational Intelligent Alerts Operational PROGRAMMABLE VOICE US1 Degraded Performance PSTN US1 Operational SIP Interface US1 Operational Client Web US1 Operational Client Mobile US1 Operational Conference US1 Operational Recording US1 Operational Queue US1 Operational Text-to-Speech US1 Operational Recording Transcriptions US1 Operational TwiML US1 Operational Voice Insights US1 Operational Speech Recognition (Gather Speech) US1 Operational Realtime Transcriptions US1 Operational Pay US1 Operational Media Streams US1 Degraded Performance Dialogflow US1 Operational ConversationRelay US1 Operational Voice REST API US1 Operational PROGRAMMABLE VOICE AU1 Operational PSTN AU1 Operational SIP Interface AU1 Operational Client Web AU1 Operational Client Mobile AU1 Operational Conference AU1 Operational Recording AU1 Operational Queue AU1 Operational Text-to-Speech AU1 Operational Recording Transcriptions AU1 Operational TwiML AU1 Operational Voice Insights AU1 Operational Speech Recognition (Gather Speech) AU1 Operational Realtime Transcriptions AU1 Operational Pay AU1 Operational Media Streams AU1 Operational ConversationRelay AU1 Operational Voice REST API AU1 Operational PROGRAMMABLE VOICE IE1 Operational PSTN IE1 Operational SIP Interface IE1 Operational Client Web IE1 Operational Client Mobile IE1 Operational Conference IE1 Operational Recording IE1 Operational Queue IE1 Operational Text-to-Speech IE1 Operational Recording Transcriptions IE1 Operational TwiML IE1 Operational Voice Insights IE1 Operational Speech Recognition (Gather Speech) IE1 Operational Realtime Transcriptions IE1 Operational Pay IE1 Operational Media Streams IE1 Operational ConversationRelay IE1 Operational Voice REST API IE1 Operational ACCOUNT SECURITY Operational Authy 2FA Operational Verify Operational Authy App Operational Lookup Operational Verify Events Operational ELASTIC SIP TRUNKING US1 Operational Origination US1 Operational Termination US1 Operational ELASTIC SIP TRUNKING AU1 Operational Origination AU1 Operational Termination AU1 Operational ELASTIC SIP TRUNKING IE1 Operational Origination IE1 Operational Termination IE1 Operational TaskRouter Operational FLEX Operational Flex Agent Copilot Operational Flex Agent Desktop Operational Flex Application Platform Operational Flex Insights Operational Flex Queue Stats Operational Flex Teams View Operational Flex Admin Console Operational Flex Routing Operational Flex Conversations Operational Flex Programmable Chat Operational Flex Programmable Voice Operational Proxy Operational Flex Plugins Operational Flex Billing Operational CONVERSATIONS Operational Conversation Orchestrator Operational Conversation Intelligence Operational Conversation Intelligence (classic) Operational Conversation Memory Operational Enterprise Knowledge Operational TWILIO EMAIL Operational Mailsend: Comms API Operational Logs Operational Dedicated IP Address Operational INTERCONNECT Operational PHONE NUMBERS Operational PROGRAMMABLE CHAT Operational PROGRAMMABLE VIDEO Operational Group Rooms Operational Peer-to-Peer Rooms Operational Recordings Operational Compositions Operational Network Traversal Service Operational Go Rooms Operational Video Insights Operational Realtime Transcriptions Operational PROXY Operational SERVERLESS Operational Studio Operational Functions Operational Assets Operational TwiML Bins Operational Sync Operational DEVELOPER TOOLS Operational Console Operational Event Streams Operational Debugger & Alarms Operational Documentation Operational REST API Operational Bulk Export Operational TWILIO PLATFORM Operational Billing Operational Customer Support Center Operational Other Operational Account Insights Operational Trust Hub Operational Organization Operational CARRIER NETWORK Degraded Performance SMS Long Code, North America Operational MMS Long Code, North America Operational SMS Short Code, North America Operational MMS Short Code, North America Operational SMS Toll-Free, North America Operational MMS Toll-Free, North America Operational Voice, North America Operational Voice, Latin America Operational SMS, Latin America Degraded Performance Voice, APAC Degraded Performance SMS, APAC Operational MMS, APAC Degraded Performance Voice, Europe Operational SMS, Europe Operational Voice, Middle East & Africa Operational SMS, Middle East & Africa Operational Verify Silent Network Auth Operational Lookup Identity Match Operational Lookup Line Type Intelligence [Legacy API] Degraded Performance Lookup Line Type Intelligence [Twilio API] Operational Lookup SIM Swap Operational Legacy Identity MatchAndAttributes Operational FRONTLINE Operational Sender ID Operational ZIPWHIP MESSAGING Operational SMS Long Code, North America Operational MMS Long Code, North America Operational SMS Toll-Free, North America Operational MMS Toll-Free, North America Operational ZIPWHIP TOOLS Operational Zipwhip Provisioner Dashboard and API Operational Zipwhip Support Ticketing Operational Toll-Free Verification Portal Operational SendGrid Mail Sending Operational API v3 Operational SMTP Operational API v2 Operational SendGrid Marketing Campaigns Operational SendGrid Webhooks Operational Event Webhooks Operational Parse API Operational SendGrid API Operational SendGrid Website Operational SendGrid Statistics Operational SendGrid Email Activity Operational SendGrid Partners Operational SendGrid Billing Operational SendGrid Legacy Marketing Campaigns Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Scheduled Maintenance Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Nov 11, 2026 10:20-22:00 PST Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 11 November 2026 at 10:20 PST until 11 November 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets. Nov 10, 2026 - 03:45 PST Germany SMS Carrier Maintenance - Drillisch 1&1 Nov 11, 2026 15:00-17:00 PST The Drillisch 1&1 network in Germany is conducting a planned maintenance from 11 November 2026 at 15:00 PST until 11 November 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Drillisch 1&1 Germany handsets. Posted on Nov 09, 2026 - 18:15 PST Czech Republic SMS Carrier Maintenance - T-Mobile Nov 11, 2026 15:00-16:30 PST The T-Mobile network in the Czech Republic is conducting a planned maintenance from 11 November 2026 at 15:00 PST until 11 November 2026 at 16:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets. Posted on Nov 04, 2026 - 03:13 PST Egypt SMS Carrier Maintenance - Vodafone Nov 11, 2026 15:00-20:00 PST The Vodafone network in Egypt is conducting a planned maintenance from 11 November 2026 at 15:00 PST until 11 November 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets. Posted on Nov 10, 2026 - 07:35 PST Multiple Destination SMS and MMS Carrier Partner Maintenance Nov 11, 2026 20:00 - Nov 12, 2026 03:00 PST Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 11 November 2026 at 20:00 PST until 12 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from handsets via subset of United States and Canada long codes. Posted on Nov 06, 2026 - 05:49 PST United States and Canada Twilio SMS and MMS Maintenance Nov 11, 2026 20:00 - Nov 12, 2026 00:00 PST Twilio is conducting a planned maintenance from 11 November 2026 at 20:00 PST until 12 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers. Posted on Oct 20, 2026 - 19:19 PDT United States SMS and MMS Carrier Maintenance - Verizon Nov 11, 2026 21:00 - Nov 12, 2026 02:00 PST The Verizon network in the United States is conducting a planned maintenance from 11 November 2026 at 21:00 PST until 12 November 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets. Posted on Nov 03, 2026 - 22:09 PST Malaysia SMS Carrier Maintenance - Celcom Nov 12, 2026 06:00-09:00 PST The Celcom network in Malaysia is conducting a planned maintenance from 12 November 2026 at 06:00 PST until 12 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom Malaysia handsets. Posted on Nov 04, 2026 - 23:24 PST Malaysia SMS Carrier Maintenance - Red One Nov 12, 2026 06:00-09:00 PST The Red One network in Malaysia is conducting a planned maintenance from 12 November 2026 at 06:00 PST until 12 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Red One Malaysia handsets. Posted on Nov 05, 2026 - 03:44 PST Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Nov 12, 2026 10:00-16:00 PST The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 12 November 2026 at 10:00 PST until 12 November 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets. Posted on Nov 10, 2026 - 03:45 PST Russia SMS Carrier Maintenance - Gazprombank Mobile Nov 12, 2026 12:00-13:00 PST The Gazprombank Mobile network in Russia is conducting a planned maintenance from 12 November 2026 at 12:00 PST until 12 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets. Posted on Nov 10, 2026 - 03:16 PST United States and Canada Twilio SMS and MMS Maintenance Nov 12, 2026 20:00-22:00 PST Twilio is conducting a planned maintenance from 12 November 2026 at 20:00 PST until 12 November 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes. Posted on Nov 10, 2026 - 13:15 PST Multiple Destination SMS and MMS Carrier Partner Maintenance Nov 12, 2026 20:00 - Nov 13, 2026 03:00 PST Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 November 2026 at 20:00 PST until 13 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from handsets via subset of United States and Canada long codes. Posted on Nov 06, 2026 - 05:50 PST US SMS and MMS Carrier Maintenance - Small US Carriers Nov 12, 2026 20:00-22:00 PST A subset of small networks in the US are conducting a planned maintenance from 12 November 2026 at 20:00 PST until 12 November 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets. Posted on Nov 06, 2026 - 05:49 PST Italy Account Security Carrier Partner Maintenance - Wind Tre Nov 14, 2026 14:00 - Nov 15, 2026 02:00 PST Our carrier partner Wind Tre Italy is conducting a planned maintenance from 14 November 2026 at 14:00 PST until 15 November 2026 at 02:00 PST. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers. Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes Posted on Nov 11, 2026 - 07:00 PST Philippines SMS Carrier Maintenance - Globe Telecom Nov 15, 2026 11:00-13:00 PST The Globe Telecom network in the Philippines is conducting a planned maintenance from 15 November 2026 at 11:00 PST until 15 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets. Posted on Oct 29, 2026 - 03:33 PDT United Kingdom Account Security Carrier Partner Maintenance - EE Nov 16, 2026 14:30-22:00 PST Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 November 2026 at 14:30 PST until 16 November 2026 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers. Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes Posted on Nov 02, 2026 - 03:49 PST United States SMS Carrier Partner Maintenance Nov 16, 2026 21:00 - Nov 17, 2026 03:00 PST Our SMS carrier partner in the United States is conducting a planned maintenance from 16 November 2026 at 21:00 PST until 17 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes. Posted on Sep 30, 2026 - 13:34 PDT Brazil SMS Carrier Maintenance - TIM Nov 16, 2026 22:00-23:00 PST The TIM network in Brazil is conducting a planned maintenance from 16 November 2026 at 22:00 PST until 16 November 2026 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from TIM Brazil handsets when sending via alphanumeric and short codes senders. Posted on Nov 06, 2026 - 14:47 PST United Kingdom Account Security Carrier Partner Maintenance - EE Nov 17, 2026 14:00 - Nov 18, 2026 01:20 PST Our carrier partner EE United Kingdom is conducting a planned maintenance from 17 November 2026 at 14:00 PST until 18 November 2026 at 01:20 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers. Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes Posted on Nov 02, 2026 - 02:58 PST United States and Canada Twilio SMS and MMS Maintenance Nov 18, 2026 20:00 - Nov 19, 2026 00:00 PST Twilio is conducting a planned maintenance from 18 November 2026 at 20:00 PST until 19 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers. Posted on Oct 20, 2026 - 19:19 PDT United States SMS Carrier Partner Maintenance Nov 18, 2026 21:00 - Nov 19, 2026 03:00 PST Our SMS carrier partner in the United States is conducting a planned maintenance from 18 November 2026 at 21:00 PST until 19 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes. Posted on Sep 30, 2026 - 16:04 PDT Indonesia SMS Carrier Maintenance - Indosat Nov 19, 2026 09:00-14:00 PST The Indosat network in Indonesia is conducting a planned maintenance from 19 November 2026 at 09:00 PST until 19 November 2026 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets. Posted on Nov 06, 2026 - 05:49 PST Multiple Destination SMS Carrier Partner Maintenance Nov 21, 2026 08:00-12:00 PST Our SMS carrier partner in Taiwan and Hong Kong is conducting a planned maintenance from 21 November 2026 at 08:00 PST until 21 November 2026 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from handsets. Posted on Nov 06, 2026 - 05:51 PST Philippines SMS Carrier Maintenance - Globe Telecom Nov 22, 2026 11:00-13:00 PST The Globe Telecom network in the Philippines is conducting a planned maintenance from 22 November 2026 at 11:00 PST until 22 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets. Posted on Oct 29, 2026 - 03:34 PDT Indonesia SMS Carrier Maintenance - Indosat Nov 23, 2026 09:00-14:00 PST The Indosat network in Indonesia is conducting a planned maintenance from 23 November 2026 at 09:00 PST until 23 November 2026 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets. Posted on Nov 06, 2026 - 05:49 PST United States and Canada Twilio SMS and MMS Maintenance Nov 23, 2026 20:00 - Nov 24, 2026 00:00 PST Twilio is conducting a planned maintenance from 23 November 2026 at 20:00 PST until 24 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers. Posted on Oct 20, 2026 - 19:20 PDT Philippines SMS Carrier Maintenance - Globe Telecom Nov 29, 2026 11:00-13:00 PST The Globe Telecom network in the Philippines is conducting a planned maintenance from 29 November 2026 at 11:00 PST until 29 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets. Posted on Oct 29, 2026 - 03:34 PDT United States and Canada Twilio SMS and MMS Maintenance Dec 2, 2026 20:00 - Dec 3, 2026 00:00 PST Twilio is conducting a planned maintenance from 02 December 2026 at 20:00 PST until 03 December 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers. Posted on Nov 06, 2026 - 10:26 PST United States and Canada Twilio SMS and MMS Maintenance Dec 9, 2026 20:00 - Dec 10, 2026 00:00 PST Twilio is conducting a planned maintenance from 09 December 2026 at 20:00 PST until 10 December 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers. Posted on Nov 06, 2026 - 10:26 PST United States and Canada Twilio SMS and MMS Maintenance Dec 16, 2026 20:00 - Dec 17, 2026 00:00 PST Twilio is conducting a planned maintenance from 16 December 2026 at 20:00 PST until 17 December 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers. Posted on Nov 06, 2026 - 10:27 PST United States and Canada Twilio SMS and MMS Maintenance Dec 22, 2026 20:00 - Dec 23, 2026 00:00 PST Twilio is conducting a planned maintenance from 22 December 2026 at 20:00 PST until 23 December 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers. Posted on Nov 06, 2026 - 10:27 PST System Metrics Month Week Day API Response Time - North America Fetching API Response Time - Europe Fetching Past Incidents Nov 11, 2026 SMS Delivery Failures from Twilio to Turkcell Turkey Resolved - The incident has been resolved and SMS delivery from Twilio to Turkcell network subscribers in Turkey is operating normally. Nov 11, 08:49 PST Update - We have observed a recovery in SMS delivery from Twilio to Turkcell network subscribers in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 11, 08:45 PST Monitoring - We have observed a recovery in SMS delivery from Twilio to Turkcell network subscribers in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 11, 06:39 PST Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 11, 05:59 PST Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 11, 04:58 PST Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 11, 04:55 PST United States SMS and MMS Carrier Maintenance - T-Mobile Completed - The scheduled maintenance has been completed. Nov 11, 05:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 20:01 PST Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 04 November 2026 at 20:00 PST until 11 November 2026 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes. Nov 3, 14:37 PST Multiple Destination SMS and MMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Nov 11, 03:02 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 20:02 PST Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 10 November 2026 at 20:00 PST until 11 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from handsets via subset of United States and Canada long codes. Nov 6, 05:50 PST Canada SMS Carrier Maintenance - Bell Mobility Completed - The scheduled maintenance has been completed. Nov 11, 03:01 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 20:01 PST Scheduled - The Bell Mobility network in Canada is conducting a planned maintenance from 10 November 2026 at 20:00 PST until 11 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS from Bell Mobility Canada handsets. Nov 2, 15:03 PST United States SMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Nov 11, 03:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 23:00 PST Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 10 November 2026 at 23:00 PST until 11 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from handsets via subset of United States short codes. Nov 4, 12:03 PST United States SMS and MMS Carrier Maintenance - Verizon Completed - The scheduled maintenance has been completed. Nov 11, 02:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 21:00 PST Scheduled - The Verizon network in the United States is conducting a planned maintenance from 10 November 2026 at 21:00 PST until 11 November 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets. Nov 3, 21:05 PST Nov 10, 2026 US SMS and MMS Carrier Maintenance - Small US Carriers Completed - The scheduled maintenance has been completed. Nov 10, 22:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 20:00 PST Scheduled - A subset of small networks in the US are conducting a planned maintenance from 10 November 2026 at 20:00 PST until 10 November 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from small US carriers handsets when sending via long codes, short codes and toll free numbers. Nov 4, 12:19 PST United Kingdom, Germany, Netherlands and Spain Account Security Carrier Partner Maintenance - Vodafone Completed - The scheduled maintenance has been completed. Nov 10, 19:46 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 15:16 PST Scheduled - Our carrier partner Vodafone United Kingdom, Vodafone Germany, Vodafone Netherlands and Vodafone Spain is conducting a planned maintenance from 10 November 2026 at 15:15 PST until 10 November 2026 at 19:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom, Vodafone Germany, Vodafone Netherlands and Vodafone Spain customers. Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Nov 10, 10:23 PST United Kingdom Account Security Carrier Partner Maintenance - Vodafone Completed - The scheduled maintenance has been completed. Nov 10, 19:45 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 15:15 PST Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 10 November 2026 at 15:15 PST until 10 November 2026 at 19:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers. Impacted Products: Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Identity Match We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Nov 10, 03:20 PST Retroactive Incident Impacting Twilio Usage APIs Resolved - Twilio Usage APIs were degraded for 6 minutes between 16:42pm and 16:48 Pacific Time on 11/10/2026. During this period of time customers may have experienced 5xx errors. The issue has now been resolved. Nov 10, 17:52 PST Issue resolved Resolved - Issue resolved Nov 10, 15:15 PST Monitoring - Our engineers have mitigated the issue and are monitoring system performance. Customers should now be able to save HTML email templates without unexpected changes to spacing, links, or rendered content in the editor and preview. We will provide another update in 2 hours or as soon as more information becomes available. Nov 10, 14:17 PST Identified - We have identified the issue of unexpected content changes for Build Email Templates and Create Email Campaigns. Customers may see HTML entities replaced with regular spaces, links rewritten after saving, and some template content not render as expected in preview. As a workaround, customers may avoid saving changes in the HTML code editor until the issue is resolved. We will provide another update in 1 hour or as soon as more information becomes available. Nov 10, 13:46 PST Investigating - We are investigating an issue with the email template editor. Users may experience HTML entities being replaced with regular spaces, links being rewritten, and portions of template content not rendering correctly after saving or previewing code, which may affect email campaign creation. We will provide another update in 1 hour or as soon as more information becomes available. Nov 10, 13:32 PST SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela Resolved - The incident has been resolved and SMS delivery receipts from Twilio Phone Numbers to Movistar network subscribers in Venezuela are operating normally. Nov 10, 13:23 PST Monitoring - We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Movistar network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 10, 11:11 PST Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movistar network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 10, 10:04 PST Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movistar network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 10, 09:57 PST Gateway API (Lookup API) Failure Increase on Verizon in United States Resolved - The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally. Nov 10, 08:06 PST Monitoring - We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 10, 06:04 PST Update - Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available. Nov 10, 04:49 PST Update - Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 10, 00:47 PST Update - Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 22:43 PST Investigating - Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 21:42 PST WhatsApp Business API Message Send Failures Resolved - We have monitored and resolved the issue with WhatsApp Business API. All services are now operating normally at this time. Nov 10, 05:02 PST Monitoring - Our engineers have mitigated the issue and are monitoring system performance. Message sending through the WhatsApp Business API is returning to normal for affected customers. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 17:01 PST Identified - We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 15:03 PST Update - We are investigating an issue with the WhatsApp Business API. Users may experience intermittent message send failures with error 63007 when sending outbound WhatsApp messages. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 15:01 PST Investigating - We are investigating an issue with the WhatsApp Business API. Users may experience errors sending messages. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 12:32 PST Voice Call Failures from a Subset of Twilio Phone Numbers to Chile Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile are operating normally. Nov 10, 04:14 PST Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 10, 00:53 PST Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 22:51 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Nov 9, 16:31 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 9, 12:31 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 10:29 PST Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 09:22 PST Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 08:53 PST United States SMS and MMS Carrier Maintenance - Verizon Completed - The scheduled maintenance has been completed. Nov 10, 02:01 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 9, 21:00 PST Scheduled - The Verizon network in the United States is conducting a planned maintenance from 09 November 2026 at 21:00 PST until 10 November 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets. Nov 3, 21:03 PST Multiple Destination SMS and MMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Nov 10, 02:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 9, 19:00 PST Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 09 November 2026 at 19:00 PST until 10 November 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from handsets via subset of United States and Canada long codes. Nov 6, 05:51 PST Nov 9, 2026 SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Bouygues Telecom network subscribers in France are operating normally. Nov 9, 19:30 PST Update - We have observed a recovery in SMS delivery receipts from Twilio to Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 9, 19:18 PST Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 17:17 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available. Nov 9, 16:08 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Nov 9, 12:08 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 10:02 PST Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 09:01 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 06:59 PST Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 05:59 PST Uzbekistan SMS Carrier Maintenance - Ucell Completed - The scheduled maintenance has been completed. Nov 9, 17:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 9, 13:00 PST Scheduled - The Ucell network in Uzbekistan is conducting a planned maintenance from 09 November 2026 at 13:00 PST until 09 November 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Ucell Uzbekistan handsets. Nov 8, 04:29 PST SMS Delivery Failures from Twilio to ETL Laos Resolved - The incident has been resolved and SMS delivery from Twilio to ETL network subscribers in Laos is operating normally. Nov 9, 15:05 PST Monitoring - We have observed a recovery in SMS delivery from Twilio to ETL network subscribers in Laos and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 13:04 PST Update - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Nov 9, 10:17 PST Update - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 9, 06:11 PST Update - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 04:00 PST Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 02:50 PST Update - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 52 minutes or as soon as more information becomes available. Nov 9, 02:48 PST Update - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 52 minutes or as soon as more information becomes available. Nov 9, 01:51 PST Update - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 52 minutes or as soon as more information becomes available. Nov 9, 00:57 PST Update - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 52 minutes or as soon as more information becomes available. Nov 8, 23:58 PST Update - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 52 minutes or as soon as more information becomes available. Nov 8, 23:05 PST Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Megacom network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 8, 22:57 PST Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom Resolved - The incident has been resolved and voice calls between Twilio and network subscribers on affected networks in the United Kingdom are operating normally. Nov 9, 13:52 PST Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 11:51 PST Update - Twilio customers may be experiencing voice call audio quality degradation and silent and one-way audio between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 9, 11:50 PST Update - Twilio customers may be experiencing voice call audio quality degradation, silent and one-way audio between Twilio and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 09:47 PST Identified - Twilio customers may be experiencing voice call audio quality degradation, silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 08:46 PST Investigating - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom of Great Britain and Northern Ireland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 08:34 PST SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on affected networks in Italy is operating normally. Nov 9, 11:33 PST Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 09:30 PST Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 08:26 PST Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender ID and Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 08:18 PST SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom Resolved - The incident has been resolved and SMS delivery from Twilio to Spusu network subscribers in the United Kingdom is operating normally. Nov 9, 11:11 PST Monitoring - We have observed a recovery in SMS delivery from Twilio to Spusu network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 09:06 PST Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Spusu network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 08:05 PST Investigating - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Spusu network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 9, 07:45 PST Philippines SMS Carrier Maintenance - Globe Telecom Completed - The scheduled maintenance has been completed. Nov 9, 09:01 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 9, 07:00 PST Scheduled - The Globe Telecom network in the Philippines is conducting a planned maintenance from 09 November 2026 at 07:00 PST until 09 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Globe Telecom Philippines handsets. Nov 5, 20:50 PST Japan SMS Carrier Maintenance - SoftBank Mobile Completed - The scheduled maintenance has been completed. Nov 9, 09:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 9, 07:01 PST Scheduled - The SoftBank Mobile network in Japan is conducting a planned maintenance from 09 November 2026 at 07:00 PST until 09 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets. Nov 5, 03:47 PST SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes Resolved - The incident has been resolved and SMS delivery from network subscribers in Germany to a subset of Twilio Long Codes is operating normally. Nov 9, 08:19 PST Monitoring - We have observed a recovery in SMS delivery from network subscribers in Germany to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 06:17 PST Update - Twilio customers may be experiencing SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 9, 02:48 PST Update - Twilio customers may be experiencing SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 9, 00:44 PST Investigating - Twilio customers may be experiencing SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 8, 23:38 PST Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand are operating normally. Nov 9, 00:35 PST Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 8, 22:40 PST Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 8, 05:26 PST Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 7, 05:26 PST Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 6, 05:25 PST Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 5, 05:25 PST Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 4, 05:15 PST Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 3, 05:12 PST Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 2, 05:12 PST Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 1, 05:11 PST Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 31, 06:11 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 30, 06:04 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 29, 06:04 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 28, 06:04 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 27, 06:02 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 26, 06:02 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 25, 06:01 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 24, 05:59 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 23, 05:58 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 22, 05:46 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 21, 05:39 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 20, 05:38 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 19, 05:37 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 18, 05:24 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 17, 05:23 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 16, 05:23 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 15, 13:22 PDT Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 15, 05:22 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 15, 01:20 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 14, 23:20 PDT Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 14, 22:12 PDT Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 14, 20:08 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 14, 10:10 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 14, 02:09 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 13, 22:08 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 13, 20:02 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available. Oct 13, 19:01 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 13, 18:59 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 13, 02:59 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 12, 18:58 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 12, 14:57 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 12, 12:56 PDT Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 12, 11:56 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 12, 11:55 PDT Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 12, 07:54 PDT Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 12, 05:53 PDT Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 12, 04:53 PDT Nov 8, 2026 SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in New Zealand are operating normally. Nov 8, 22:26 PST Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 8, 20:24 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available. Nov 8, 05:54 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available. Nov 7, 13:50 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available. Nov 7, 05:49 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Nov 7, 01:33 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Nov 6, 23:20 PST Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 6, 22:19 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Nov 6, 21:58 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Nov 6, 19:58 PST Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 6, 18:57 PST SMS Delivery Failures from Twilio to MTN Nigeria Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally. Nov 8, 21:20 PST Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 8, 19:19 PST Update - Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 8, 17:15 PST Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 8, 16:03 PST Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 8, 15:19 PST Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) on EnStream in Canada and Lookup API transactions involving EnStream in Canada are operating normally. Nov 8, 21:11 PST Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EnStream in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 8, 17:03 PST Monitoring - We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EnStream in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 8, 15:00 PST Update - We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 4 hour or as soon as more details become available. Nov 8, 12:09 PST Update - We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 2 hour or as soon as more details become available. Nov 8, 10:02 PST Identified - We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 1 hour or as soon as more details become available. Nov 8, 08:59 PST Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available. Nov 8, 08:08 PST Investigating - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available. Nov 8, 06:58 PST Philippines SMS Carrier Maintenance - Globe Telecom Completed - The scheduled maintenance has been completed. Nov 8, 13:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 8, 11:00 PST Scheduled - The Globe Telecom network in the Philippines is conducting a planned maintenance from 08 November 2026 at 11:00 PST until 08 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets. Oct 29, 03:33 PDT SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to affected networks in the United States are operating normally. Nov 8, 09:13 PST Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 8, 07:04 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available. Nov 8, 02:53 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available. Nov 7, 18:47 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Nov 7, 14:46 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Nov 7, 12:45 PST Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 7, 11:45 PST Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 7, 11:37 PST SMS Delivery Receipt Delays from Twilio to Globe Philippines Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally. Nov 8, 02:39 PST Update - We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Nov 7, 21:18 PST Update - We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 7, 17:12 PST Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 7, 15:09 PST Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 7, 13:22 PST Nov 7, 2026 SMS Delivery Delays from Twilio to Multiple Networks in India Resolved - The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in India is operating normally. Nov 7, 08:39 PST Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 7, 06:44 PST Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 7, 06:35 PST Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 7, 05:34 PST Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 7, 05:00 PST Nov 6, 2026 Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina Resolved - The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Argentina are operating normally. Nov 6, 19:55 PST Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Argentina and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 6, 15:53 PST Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 6, 13:52 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Nov 6, 02:22 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Telefonica network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Nov 5, 18:21 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 5, 14:15 PST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Telefonica network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 5, 12:13 PST Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Telefonica network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 11:12 PST Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 10:34 PST Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia Resolved - The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia are operating normally. Nov 6, 14:07 PST Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 6, 12:05 PST Update - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Nov 6, 07:19 PST Update - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Nov 5, 23:14 PST Update - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 5, 19:14 PST Update - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 5, 17:09 PST Identified - Twilio customers may be experiencing silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 16:08 PST Investigating - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 15:33 PST Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to Digi Mobil network subscribers in Romania are operating normally. Nov 6, 13:36 PST Monitoring - We have observed recovery in voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 24 hours or as soon as more information becomes available Nov 3, 21:44 PST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 24 hours or as soon as more information becomes available Nov 3, 07:09 PST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 16 hours or as soon as more information becomes available Nov 2, 15:07 PST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 8 hours or as soon as more information becomes available. Nov 2, 07:03 PST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 4 hours or as soon as more information becomes available. Nov 2, 02:45 PST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 02:03 PST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 1 hours or as soon as more information becomes available. Nov 2, 00:57 PST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 00:42 PST Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 24 hours or as soon as more information becomes available. Nov 1, 23:31 PST Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to Digi Mobil network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 1, 22:54 PST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 24 hours or as soon as more information becomes available. Nov 1, 13:47 PST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 31, 14:40 PDT Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 24 hours or as soon as more information becomes available. Oct 30, 14:12 PDT Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 29, 14:05 PDT Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 28, 13:59 PDT Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 27, 13:48 PDT Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 26, 21:43 PDT Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 26, 13:40 PDT Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 26, 09:40 PDT Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 26, 07:34 PDT Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 26, 06:31 PDT Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi Mobil network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 26, 06:09 PDT SMS Delivery Delays from Twilio to Claro Dominican Republic Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in the Dominican Republic is operating normally. Nov 6, 13:10 PST Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 6, 11:08 PST Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 6, 10:37 PST Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 6, 09:31 PST Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 6, 09:24 PST Voice Call Failures from a Subset of Twilio Phone Numbers to Chile Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile are operating normally. Nov 6, 11:41 PST Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 6, 09:39 PST Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 6, 08:32 PST Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 6, 07:56 PST TwiML ConversationRelay Documents Page Error Resolved - We resolved an issue where users visiting https://www.twilio.com/docs/voice/twiml/connect/conversationrelay are redirected away from the ConversationRelay documentation page and prompted to log in to the Twilio Console when following documentation links. The service is operating normally. Nov 6, 10:49 PST Identified - We identified an issue where users visiting https://www.twilio.com/docs/voice/twiml/connect/conversationrelay are redirected away from the ConversationRelay documentation page and prompted to log in to the Twilio Console when following documentation links. A fix is currently in progress, and we will provide an update in 2 hours. Nov 6, 09:58 PST Update - We are continuing to investigate this issue. Nov 6, 08:58 PST Investigating - We are investigating an issue where users visiting https://www.twilio.com/docs/voice/twiml/connect/conversationrelay are navigated away from the ConversationRelay documentation page and are unexpectedly prompted to log in to the Twilio Console when following the documentation links. We will provide an update in an hour or sooner with our findings. Nov 6, 08:53 PST Japan SMS Carrier Maintenance - SoftBank Mobile Completed - The scheduled maintenance has been completed. Nov 6, 09:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 6, 07:00 PST Scheduled - The SoftBank Mobile network in Japan is conducting a planned maintenance from 06 November 2026 at 07:00 PST until 06 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets. Nov 5, 03:47 PST Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia Resolved - The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally. Nov 6, 07:49 PST Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 6, 07:48 PST Investigating - Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 6, 07:12 PST SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico are operating normally. Nov 6, 06:49 PST Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 6, 06:35 PST Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 6, 04:34 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available. Nov 5, 22:12 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Nov 5, 17:58 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Nov 5, 15:58 PST Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 14:51 PST Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 14:50 PST SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic Resolved - The incident has been resolved and SMS delivery between Twilio and T-Mobile network subscribers in the Czech Republic is operating normally. Nov 6, 02:19 PST Update - We have observed a recovery in SMS delivery between Twilio and T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 6, 00:38 PST Monitoring - We have observed a recovery in SMS delivery between Twilio and T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 5, 22:38 PST Update - Twilio customers may be experiencing SMS delivery delays between Twilio and T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 5, 21:43 PST Update - Twilio customers may be experiencing SMS delivery delays between Twilio and T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 20:32 PST Update - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 20:29 PST Update - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 5, 18:37 PST Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 17:31 PST Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 17:23 PST Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Indosat Indonesia are operating normally Nov 6, 00:09 PST Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. Nov 5, 11:51 PST Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. Nov 4, 11:51 PST Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. Nov 3, 11:45 PST Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. Nov 2, 19:44 PST Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Nov 2, 11:39 PST Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 2, 07:38 PST Monitoring - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 05:27 PST Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Nov 1, 22:27 PST Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 31, 23:26 PDT Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 30, 23:25 PDT Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 29, 23:24 PDT Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 29, 07:23 PDT Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 28, 23:21 PDT Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 28, 19:20 PDT Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 28, 17:19 PDT Identified - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 28, 16:19 PDT Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available. Oct 28, 12:27 PDT Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available. Oct 28, 08:21 PDT Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available. Oct 28, 06:21 PDT Investigating - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available. Oct 28, 05:14 PDT Nov 5, 2026 Mexico SMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Nov 5, 23:30 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 22:00 PST Scheduled - Our SMS carrier partner in Mexico is conducting a planned maintenance from 05 November 2026 at 22:00 PST until 05 November 2026 at 23:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Nov 5, 16:31 PST Notification Logs Unavailable in Console Resolved - The issue affecting notification delivery logs has been fully resolved. Console logs have returned to normal operations. Nov 5, 23:08 PST Update - Our engineers have mitigated the issue and are monitoring system performance. Notification delivery logs in Console are returning to normal, and new records are appearing again for affected services. We will provide another update in 1 hours or as soon as more information becomes available. Nov 5, 22:15 PST Monitoring - Our engineers have mitigated the issue and are monitoring system performance. Notification delivery logs in Console are returning to normal, and new records are appearing again for affected services. We will provide another update in 1 hours or as soon as more information becomes available. Nov 5, 22:12 PST Investigating - Our monitoring systems have detected a potential issue with notification delivery logs failing to populate new data since ~04:25 UTC. Our engineers have been alerted and are investigating. We will share an update in 1 hour or as soon as more information becomes available. Nov 5, 21:33 PST SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Lycamobile network subscribers in France is operating normally. Nov 5, 17:17 PST Monitoring - We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 5, 15:30 PST Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 5, 13:29 PST Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 12:28 PST Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 12:25 PST United Kingdom Account Security Carrier Partner Maintenance - Vodafone Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding. Nov 5, 14:23 PST Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 05 November 2026 at 14:30 PST until 05 November 2026 at 20:15 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers. Impacted Products: Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Identity Match We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Nov 5, 03:44 PST Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada Resolved - The incident has been resolved and voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada are operating normally. Nov 5, 11:28 PST Monitoring - We have observed a recovery in voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 5, 09:25 PST Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 5, 07:17 PST Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 5, 06:15 PST Philippines Account Security Carrier Partner Maintenance - Globe Completed - The scheduled maintenance has been completed. Nov 5, 10:30 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 08:00 PST Scheduled - Our carrier partner Globe Philippines is conducting a planned maintenance from 05 November 2026 at 08:00 PST until 05 November 2026 at 10:30 PST. During the maintenance window, there could be intermittent API request failures for Globe Philippines customers. Impacted Product: Verify Silent Network Auth Oct 30, 15:25 PDT Japan SMS Carrier Maintenance - SoftBank Mobile Completed - The scheduled maintenance has been completed. Nov 5, 09:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 07:00 PST Scheduled - The SoftBank Mobile network in Japan is conducting a planned maintenance from 05 November 2026 at 07:00 PST until 05 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Nov 5, 03:47 PST United States SMS and MMS Carrier Maintenance - AT&T Completed - The scheduled maintenance has been completed. Nov 5, 03:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 18:00 PST Scheduled - The AT&T network in the United States is conducting a planned maintenance from 04 November 2026 at 18:00 PST until 05 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets when sending via long codes and short codes. Nov 3, 15:32 PST Chile SMS Carrier Maintenance - Nextel Completed - The scheduled maintenance has been completed. Nov 5, 02:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 00:03 PST Scheduled - The Nextel network in Chile is conducting a planned maintenance from 05 November 2026 at 00:00 PST until 05 November 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Nextel Chile handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Nov 4, 09:49 PST US MMS Carrier Maintenance - Small US Carriers Completed - The scheduled maintenance has been completed. Nov 5, 01:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 21:01 PST Update - We will be undergoing scheduled maintenance during this time. Nov 3, 14:38 PST Scheduled - A subset of small networks in the US are conducting a planned maintenance from 04 November 2026 at 21:00 PST until 05 November 2026 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from small US carriers handsets. Oct 29, 21:11 PDT United States and Canada Twilio SMS and MMS Maintenance Completed - The scheduled maintenance has been completed. Nov 5, 00:02 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 20:00 PST Scheduled - Twilio is conducting a planned maintenance from 04 November 2026 at 20:00 PST until 05 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers. Oct 20, 17:17 PDT France SMS Carrier Maintenance - SFR Completed - The scheduled maintenance has been completed. Nov 5, 00:01 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 21:00 PST Scheduled - The SFR network in France is conducting a planned maintenance from 04 November 2026 at 21:00 PST until 05 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SFR France handsets. Oct 26, 08:14 PDT United States MMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Nov 5, 00:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 22:00 PST Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 04 November 2026 at 22:00 PST until 05 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes. Oct 23, 04:36 PDT Nov 4, 2026 Russia SMS Carrier Maintenance - Tele2 Completed - The scheduled maintenance has been completed. Nov 4, 18:01 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 12:00 PST Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 04 November 2026 at 12:00 PST until 04 November 2026 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Belgium handsets. Nov 3, 02:41 PST Japan SMS Carrier Maintenance - SoftBank Mobile Completed - The scheduled maintenance has been completed. Nov 4, 17:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 15:00 PST Scheduled - The SoftBank Mobile network in Japan is conducting a planned maintenance from 04 November 2026 at 15:00 PST until 04 November 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets. Oct 30, 01:50 PDT Mail Settings Maintenance Completed - The scheduled maintenance has been completed. Nov 4, 16:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 14:00 PST Scheduled - In order to increase the stability and scalability of our systems, we are performing maintenance on our infrastructure on November 4, 2026 from 14:00 until 16:00 PST. During this time customers may be temporarily unable to manage Mail Settings (Address Allow List, Bounce Purge, Event Notification, Footer, Forward Bounce, Forward Spam or Legacy Email Template) or related Tracking Settings, Event Webhook and Inbound Parse settings. Reading existing settings will function as normally. This maintenance does not impact mail send. Thank you for your patience through this maintenance. Oct 26, 16:45 PDT Brazil SMS Carrier Maintenance - TIM Completed - This scheduled maintenance has been postponed. We will provide new schedule soon. No downtime or service disruption is expected for now. Nov 4, 15:41 PST Scheduled - The TIM network in Brazil is conducting a planned maintenance from 04 November 2026 at 22:00 PST until 04 November 2026 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from TIM Brazil handsets when sending via alphanumeric and short codes senders. Oct 30, 15:27 PDT MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States is operating normally. Nov 4, 14:57 PST Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. Nov 3, 20:52 PST Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. Nov 2, 20:51 PST Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. Nov 1, 20:45 PST Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. Oct 31, 21:44 PDT Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. Oct 30, 21:39 PDT Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. Oct 30, 05:38 PDT Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Oct 29, 21:37 PDT Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct 29, 17:37 PDT Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct 29, 15:36 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Oct 28, 22:01 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Oct 28, 06:01 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Oct 27, 21:49 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Oct 27, 17:48 PDT Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Oct 27, 15:48 PDT Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 27, 14:47 PDT Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct 27, 14:31 PDT Search Delays on Enterprise Knowledge Resolved - Search latency has been resolved and Knowledge Enterprise is operating normally at this time. This incident has been resolved. Nov 4, 14:53 PST Update - Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available. Nov 4, 13:43 PST Monitoring - Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available. Nov 4, 13:13 PST Update - We are continuing to investigate the issue on elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available. Nov 4, 11:20 PST Investigating - We are experiencing elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. Nov 4, 10:20 PST SMS Delivery Delays from Twilio to Claro Brazil Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally. Nov 4, 13:59 PST Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 4, 11:53 PST Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 4, 10:22 PST Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 4, 09:22 PST Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 4, 09:15 PST SMS Delivery Delays from Twilio to Algar Telecom Brazil Resolved - The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally. Nov 4, 13:21 PST Monitoring - We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 4, 11:12 PST Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 4, 09:07 PST Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 4, 08:06 PST Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 4, 08:02 PST Delayed Email Validation History Resolved - The delays have been resolved and Email Validation history is operating normally at this time. This incident has been resolved. Nov 4, 12:42 PST Monitoring - Email Validation history in the SendGrid UI is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available. Nov 4, 12:15 PST Update - Our engineers have identified the issue and are continuing to work toward a fix for the delayed Email Validation history issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 4, 11:55 PST Identified - Our engineers have identified the issue and are working toward a fix for the delayed Email Validation history issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 4, 10:56 PST Update - Starting around 11:30 on 11/04/2026, our engineers began investigating an issue with the Email validation history and statistics shown in the SendGrid UI. Users may not see recent email validation results or updated totals in their validation history. Results validated before the issue began are still visible. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available. Nov 4, 10:01 PST Investigating - Our monitoring systems have detected a potential issue with Email history displaying in UI. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Nov 4, 09:54 PST RateQueue Host Down Did Not Recover Resolved - We are no longer experiencing the issue causing delays in messages. This incident has been resolved. Nov 4, 10:09 PST Monitoring - Messaging is operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available. Nov 4, 08:13 PST Update - The message delays were caused by an issue with a single host and affected only a portion of SMS traffic for approximately one hour. Service was restored and has been stable since with no data loss. We have applied a preventive measure to avoid a recurrence and are validating a permanent fix. We will share our next update in 16 hours or as soon as new information is available. Nov 3, 19:47 PST Update - The message delays were caused by an issue with a single host and affected only a portion of SMS traffic for approximately one hour. Service was restored and has been stable since with no data loss. We have applied a preventive measure to avoid a recurrence and are validating a permanent fix. We will share our next update in 8 hours or as soon as new information is available. Nov 3, 11:13 PST Update - Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 8 hours or as soon as more information becomes available. Nov 3, 02:51 PST Update - Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 4 hour or as soon as more information becomes available. Nov 2, 22:55 PST Update - Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 2 hour or as soon as more information becomes available Nov 2, 20:53 PST Identified - Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available Nov 2, 18:50 PST Investigating - We are investigating delays in messages presented, while no messages are lost. We expect to provide another update in 1 hour or as soon as more information becomes available Nov 2, 18:14 PST United States SMS and MMS Carrier Maintenance - T-Mobile Completed - The scheduled maintenance has been completed. Nov 4, 05:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 20:00 PST Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 03 November 2026 at 20:00 PST until 04 November 2026 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Nov 3, 03:42 PST Nov 3, 2026 MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to network subscribers on affected small networks in the United States is operating normally. Nov 3, 22:54 PST Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 3, 20:54 PST Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Nov 3, 18:37 PST Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on small networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Nov 3, 16:36 PST Update - We are continuing to work on a fix for this issue. Nov 3, 16:05 PST Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple Small Carriers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 3, 15:28 PST Identified - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 3, 14:51 PST Investigating - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 3, 14:51 PST Multiple Destination SMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Nov 3, 19:30 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 19:00 PST Scheduled - Our SMS carrier partner in India, Australia and the United Arab Emirates is conducting a planned maintenance from 03 November 2026 at 19:00 PST until 03 November 2026 at 19:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to India, Australia and United Arab Emirates handsets. Oct 29, 05:38 PDT MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States Resolved - The incident has been resolved and MMS delivery receipts and MMS delivery from a subset of Twilio Long Codes and Short Codes to AT&T network subscribers in the United States are operating normally. Nov 3, 18:08 PST Monitoring - We have observed a recovery in MMS delivery and MMS delivery receipts from a subset of Twilio Long Codes and Short Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 3, 16:08 PST Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes and Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Nov 3, 12:38 PST Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes and Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Nov 3, 10:38 PST Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes and Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 3, 09:37 PST Identified - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 3, 08:39 PST Investigating - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 3, 07:43 PST Some Customers May Have Incorrect Balances Reflected on Their Account Resolved - The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time. Nov 3, 17:26 PST Update - Our engineering team is still actively investigating the issue. The next update will be shared as soon as more information becomes available. Nov 2, 23:48 PST Update - Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. Nov 2, 23:27 PST Update - Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. Nov 2, 15:29 PST Update - Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. Nov 2, 11:34 PST Update - Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available. Nov 2, 10:36 PST Update - Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available. Nov 2, 09:30 PST Investigating - Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available. Nov 2, 08:37 PST MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States is operating normally. Nov 3, 16:58 PST Investigating - Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 3, 16:27 PST Malaysia SMS Carrier Maintenance - Celcom and DiGi Completed - The scheduled maintenance has been completed. Nov 3, 14:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 10:00 PST Scheduled - The Celcom and DiGi networks in Malaysia are conducting a planned maintenance from 03 November 2026 at 10:00 PST until 03 November 2026 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Celcom and DiGi Malaysia handsets. Oct 29, 07:42 PDT MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States is operating normally. Nov 3, 13:09 PST Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 3, 11:07 PST Update - Twilio customers may be experiencing MMS delivery delays and MMS delivery failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 3, 09:48 PST Identified - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 3, 08:48 PST Update - Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 3, 07:52 PST Investigating - Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 3, 06:51 PST MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to multiple small networks the United States is operating normally. Nov 3, 13:01 PST Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 3, 10:56 PST Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 3, 10:17 PST Update - Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Small network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 3, 09:46 PST Update - Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Small network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 3, 08:45 PST Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI Communication network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available. Nov 3, 03:56 PST Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI Communication network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Nov 2, 23:55 PST Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI Communication network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 21:50 PST Identified - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI Communication network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 20:49 PST Investigating - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI Communication network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 20:46 PST Malaysia SMS Carrier Maintenance - Celcom Completed - The scheduled maintenance has been completed. Nov 3, 11:45 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 10:01 PST Scheduled - The Celcom network in Malaysia is conducting a planned maintenance from 03 November 2026 at 10:00 PST until 03 November 2026 at 11:45 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom Malaysia handsets. Oct 29, 22:42 PDT SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Brisanet network subscribers in Brazil is operating normally. Nov 3, 11:42 PST Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 3, 09:14 PST Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 3, 07:14 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Nov 3, 04:01 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 3, 00:01 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 21:57 PST Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 20:55 PST Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally. Nov 3, 11:08 PST Update - We have observed a recovery in voice calls when using Media Streams and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. Nov 3, 09:15 PST Update - We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Nov 3, 01:08 PST Update - We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 2, 21:02 PST Monitoring - We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 19:02 PST Investigating - Twilio customers may be experiencing voice call audio delays and high packet loss. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 18:17 PST SMS Delivery Delays from Twilio to Entel Bolivia Resolved - The incident has been resolved and SMS delivery from Twilio to Entel network subscribers in Bolivia is operating normally. Nov 3, 05:28 PST Update - We have observed a recovery in SMS delivery from Twilio to Entel network subscribers in Bolivia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Nov 3, 05:14 PST Monitoring - We have observed a recovery in SMS delivery from Twilio to Entel network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 3, 03:05 PST Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Entel network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 2, 23:03 PST Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Entel network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 21:02 PST Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Entel network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 20:02 PST Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Entel network subscribers in Bolivia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 19:51 PST Mexico SMS Carrier Maintenance - AT&T Completed - The scheduled maintenance has been completed. Nov 3, 04:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 22:00 PST Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 02 November 2026 at 22:00 PST until 03 November 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets. Oct 29, 22:43 PDT United States SMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Nov 3, 01:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 00:00 PST Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 03 November 2026 at 00:00 PST until 03 November 2026 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States short codes. Oct 23, 04:34 PDT Nov 2, 2026 SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Puerto Rico is operating normally. Nov 2, 22:59 PST Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 20:57 PST Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 2, 18:44 PST Update - Twilio customers may be experiencing SMS delivery delays and SMS delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 16:44 PST Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 15:44 PST Investigating - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 15:38 PST SMS Delivery Delays from Twilio to Lycamobile United Kingdom Resolved - The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally. Nov 2, 21:47 PST Monitoring - We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 19:45 PST Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 19:09 PST Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 19:07 PST SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico are operating normally. Nov 2, 21:02 PST Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 19:04 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available. Nov 2, 17:23 PST Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 15:21 PST Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 14:20 PST Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 13:21 PST Russia SMS Carrier Maintenance - MTS Completed - The scheduled maintenance has been completed. Nov 2, 20:01 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 19:01 PST Scheduled - The MTS network in Russia is conducting a planned maintenance from 02 November 2026 at 19:00 PST until 02 November 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Belarus handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Nov 2, 13:05 PST Mali SMS Carrier Maintenance - Orange Completed - The scheduled maintenance has been completed. Nov 2, 20:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 15:00 PST Scheduled - The Orange network in Mali is conducting an emergency maintenance from 02 November 2026 at 15:00 PST until 02 November 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Orange Armenia handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Nov 2, 08:09 PST Qatar SMS Carrier Maintenance - Vodafone Completed - The scheduled maintenance has been completed. Nov 2, 19:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 13:00 PST Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 02 November 2026 at 13:00 PST until 02 November 2026 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets. Oct 14, 19:45 PDT Multiple Destination SMS Carrier Partner Maintenance Completed - The scheduled maintenance has been completed. Nov 2, 17:01 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 11:00 PST Scheduled - Our SMS carrier partner in India, Nepal, Egypt, Sri Lanka, Ethiopia, Colombia, Tunisia and the United Arab Emirates is conducting a planned maintenance from 02 November 2026 at 11:00 PST until 02 November 2026 at 17:01 PST. During the maintenance window, there could be intermittent delays delivering SMS to India, Nepal, Egypt, Sri Lanka, Ethiopia, Colombia, Tunisia and United Arab Emirates handsets. Oct 26, 06:38 PDT Russia SMS Carrier Maintenance - MegaFon Completed - The scheduled maintenance has been completed. Nov 2, 16:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 12:00 PST Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 02 November 2026 at 12:00 PST until 02 November 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets. Oct 27, 16:11 PDT Russia SMS Carrier Maintenance - MTT Completed - The scheduled maintenance has been completed. Nov 2, 14:01 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 12:55 PST Scheduled - The MTT network in Russia is conducting a planned maintenance from 02 November 2026 at 12:55 PST until 02 November 2026 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible. Nov 2, 09:48 PST Singapore SMS Carrier Maintenance - Singtel Completed - The scheduled maintenance has been completed. Nov 2, 14:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 09:00 PST Scheduled - The Singtel network in Singapore is conducting a planned maintenance from 02 November 2026 at 09:00 PST until 02 November 2026 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Singtel Singapore handsets. Oct 22, 22:28 PDT Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers Resolved - On October 31, 2026, from 5AM to 8AM PT, customers may have experienced an issue with some inbound calls to Twilio Brazil numbers having no audio, and some calls also dropping. The impact was linked to a carrier fiber cut and a fallback route that could not handle the traffic load. The issue has been resolved and Voice is operating normally. Nov 2, 12:55 PST SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria Resolved - The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria is operating normally. Nov 2, 12:45 PST Monitoring - We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 10:42 PST Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 08:40 PST Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 07:39 PST Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender IDs to T-Mobile network subscribers in Austria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 07:32 PST Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia are operating normally. Nov 2, 12:21 PST Monitoring - We have observed the recovery in API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 10:13 PST Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 08:51 PST Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 07:50 PST Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available. Nov 2, 06:44 PST Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available. Nov 2, 02:44 PST Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 00:43 PST Identified - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 1, 23:36 PST Investigating - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available. Nov 1, 22:54 PST SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to T-Mobile and O2 network subscribers in the Czech Republic is operating normally. Nov 2, 04:39 PST Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile and O2 network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 04:11 PST Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to T-Mobile and O2 network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 04:09 PST Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 2, 02:55 PST Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 2, 01:46 PST Japan SMS Carrier Maintenance - SoftBank Mobile Completed - The scheduled maintenance has been completed. Nov 2, 01:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 1, 20:00 PST Scheduled - The SoftBank Mobile network in Japan is conducting a planned maintenance from 01 November 2026 at 20:00 PST until 02 November 2026 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets. Oct 30, 01:50 PDT Nov 1, 2026 Oct 31, 2026 Oct 30, 2026 Oct 29, 2026 Oct 28, 2026 Incident History Powered by Atlassian Statuspage