Snapshot 257255
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{
"incidents": [
{
"created_at": "2026-11-11T16:02:12Z",
"id": "01M75NGVTRF4HPAVVFP9X74G4E",
"impact": "minor",
"incident_updates": [
{
"body": "Ubuntu’s package servers are reachable again and template builds that install packages with apt are completing normally.",
"created_at": "2026-11-11T19:12:58Z",
"display_at": "2026-11-11T19:12:58Z",
"id": "01M760E5HKN7PEQBQG35Z3NSKC",
"incident_id": "01M75NGVTRF4HPAVVFP9X74G4E",
"status": "resolved",
"updated_at": "2026-11-11T19:12:58Z"
},
{
"body": "Some template builds are failing when they install packages with apt. Ubuntu's package servers (\u003chttps://status.canonical.com/\u003e) are currently unreachable, so build steps that run apt-get update or apt-get install may fail.\n\nRunning sandboxes and sandbox creation are not affected.\n\n\nIf your build fails on an apt step, please retry it or wait once the upstream issue is resolved. Templates that don't install Ubuntu packages are expected to build normally. \n\nWe're monitoring the issue and will post an update when builds are back to normal.",
"created_at": "2026-11-11T16:02:12Z",
"display_at": "2026-11-11T16:02:12Z",
"id": "01M75NGVTR8D1QR5WDD465G834",
"incident_id": "01M75NGVTRF4HPAVVFP9X74G4E",
"status": "identified",
"updated_at": "2026-11-11T16:57:41Z"
}
],
"name": "Template builds failing on Ubuntu package installs",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-11-11T19:12:58Z",
"status": "resolved",
"updated_at": "2026-11-11T19:12:58Z"
},
{
"created_at": "2026-11-05T15:21:25Z",
"id": "01M6P4SVS2QX8MVBHB1Q9Z0HJB",
"impact": "minor",
"incident_updates": [
{
"body": "Between 15:01 and 15:40 UTC, some requests to EU-West-1 failed with 503 errors. Part of our edge gateway instances went down for a routine replacement, and the remaining ones couldn't keep up with the traffic. \n\nWe added more capacity, and everything has been running normally since 15:40 UTC. \n\nWe're sorry for the disruption.",
"created_at": "2026-11-05T16:48:01Z",
"display_at": "2026-11-05T16:48:00Z",
"id": "01M6P9RDPDVZGJQNQG4G7KA9DH",
"incident_id": "01M6P4SVS2QX8MVBHB1Q9Z0HJB",
"status": "resolved",
"updated_at": "2026-11-05T16:49:19Z"
},
{
"body": "We're investigating elevated 503 errors affecting some requests in the EU-West-1 region. Other regions are not affected. We'll share an update as soon as we know more.",
"created_at": "2026-11-05T15:21:25Z",
"display_at": "2026-11-05T15:21:25Z",
"id": "01M6P4SVS2X0KHH2Y3250H19NW",
"incident_id": "01M6P4SVS2QX8MVBHB1Q9Z0HJB",
"status": "investigating",
"updated_at": "2026-11-05T15:21:25Z"
}
],
"name": "Elevated 503 errors in EU-West-1",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-11-05T16:48:00Z",
"status": "resolved",
"updated_at": "2026-11-05T16:48:01Z"
},
{
"created_at": "2026-10-29T09:59:14Z",
"id": "01M63HJX0YE5ESE3V62EXC2Z0H",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been fully resolved. We apologize for the disruption.\n\nIf you are still seeing issues, please let us know.",
"created_at": "2026-10-29T11:19:57Z",
"display_at": "2026-10-29T11:19:57Z",
"id": "01M63P6NV8N8DQR8AWB8EW7CYT",
"incident_id": "01M63HJX0YE5ESE3V62EXC2Z0H",
"status": "resolved",
"updated_at": "2026-10-29T11:19:57Z"
},
{
"body": "We are investigating failures in template builds on US-West-1. Some builds fail when pulling a Docker Hub base image, with an \"access denied\" error, even though the image exists. \n\nSandbox creation from existing templates is not affected. We will post updates as we learn more.",
"created_at": "2026-10-29T09:59:14Z",
"display_at": "2026-10-29T09:58:00Z",
"id": "01M63HJX0YRWA7QFFD06P6Z1NR",
"incident_id": "01M63HJX0YE5ESE3V62EXC2Z0H",
"status": "investigating",
"updated_at": "2026-10-29T10:00:24Z"
}
],
"name": "Intermittent template build errors on US-West-1",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-10-29T11:19:57Z",
"status": "resolved",
"updated_at": "2026-10-29T11:19:57Z"
},
{
"created_at": "2026-10-27T11:27:36Z",
"id": "01M5YHV8W3WYWZA85BG1XD348P",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and sandbox operations on US-West-1 are back to normal. If a request failed during this window, please retry it or contact our support team at [support@e2b.dev](mailto:support@e2b.dev) if you still see issues.\nWe apologize for the disruption.",
"created_at": "2026-10-27T11:27:36Z",
"display_at": "2026-10-27T10:57:00Z",
"id": "01M5YHV8W38F2J5JJHBE8R0JH4",
"incident_id": "01M5YHV8W3WYWZA85BG1XD348P",
"status": "resolved",
"updated_at": "2026-10-27T11:27:36Z"
},
{
"body": "We are investigating degraded performance for sandbox operations on US-West-1. Some requests to create, pause or resume sandboxes may fail or take longer than usual. We will post updates as we learn more.",
"created_at": "2026-10-27T11:27:36Z",
"display_at": "2026-10-27T10:54:00Z",
"id": "01M5YHV8W3XJ302A1RM9B6VMR7",
"incident_id": "01M5YHV8W3WYWZA85BG1XD348P",
"status": "investigating",
"updated_at": "2026-10-27T11:27:36Z"
}
],
"name": "Degraded performance for sandbox operations on US-West-1",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-10-27T10:57:00Z",
"status": "resolved",
"updated_at": "2026-10-27T11:27:36Z"
},
{
"created_at": "2026-10-21T14:40:37Z",
"id": "01M5FEGC218X1EEYP1V962EMQW",
"impact": "critical",
"incident_updates": [
{
"body": "Between 14:03 and 14:06 UTC on October 21, new template builds failed to start with the error “500: invalid build configuration, contact support”. \n\nThis was caused by a configuration issue on our side, which has been fixed. Template builds are working normally again. Running sandboxes were not affected. If a build failed during this window, please retry it.\n\nWe apologize for any disruption.",
"created_at": "2026-10-21T14:40:37Z",
"display_at": "2026-10-21T14:06:00Z",
"id": "01M5FEGC21PMZ983G3XA7T5AMY",
"incident_id": "01M5FEGC218X1EEYP1V962EMQW",
"status": "resolved",
"updated_at": "2026-10-21T14:40:37Z"
},
{
"body": "We have identified an issue causing new template builds to fail.",
"created_at": "2026-10-21T14:40:37Z",
"display_at": "2026-10-21T14:03:00Z",
"id": "01M5FEGC21SBP2Y9DBPG2PWN82",
"incident_id": "01M5FEGC218X1EEYP1V962EMQW",
"status": "identified",
"updated_at": "2026-10-21T14:40:37Z"
}
],
"name": "Template builds failing",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-10-21T14:06:00Z",
"status": "resolved",
"updated_at": "2026-10-21T14:40:37Z"
},
{
"created_at": "2026-10-02T19:34:18Z",
"id": "01M3Z1REMPVT6R56J86PR3K2HS",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved. Sandbox pause and resume are working normally. ",
"created_at": "2026-10-02T20:02:52Z",
"display_at": "2026-10-02T19:58:00Z",
"id": "01M3Z3CRQ38WER4MW2R4BJF3XD",
"incident_id": "01M3Z1REMPVT6R56J86PR3K2HS",
"status": "resolved",
"updated_at": "2026-10-02T20:03:02Z"
},
{
"body": "We’ve identified the issue and are scaling up capacity to mitigate. ",
"created_at": "2026-10-02T19:52:02Z",
"display_at": "2026-10-02T19:52:02Z",
"id": "01M3Z2RY3X2PFFWZ671YWQM94J",
"incident_id": "01M3Z1REMPVT6R56J86PR3K2HS",
"status": "identified",
"updated_at": "2026-10-02T19:52:02Z"
},
{
"body": "We’re seeing increased errors on sandbox pause and resume and are investigating. We’re investigating the root cause and will post an update as soon as we know more.",
"created_at": "2026-10-02T19:34:18Z",
"display_at": "2026-10-02T19:07:00Z",
"id": "01M3Z1REMP33FZJF5RPNKM4GX1",
"incident_id": "01M3Z1REMPVT6R56J86PR3K2HS",
"status": "investigating",
"updated_at": "2026-10-02T19:53:07Z"
}
],
"name": "Increased errors on sandbox pause.",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-10-02T19:58:00Z",
"status": "resolved",
"updated_at": "2026-10-02T20:02:52Z"
},
{
"created_at": "2026-09-15T16:53:22Z",
"id": "01M2JZSJDQC2YEP6VPMWNFGD5X",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been fully resolved. We’ll publish a postmortem soon with more details on the cause and resolution. \n\n\nWe apologize again for the disruption.",
"created_at": "2026-09-15T21:38:12Z",
"display_at": "2026-09-15T21:38:12Z",
"id": "01M2KG33FK1C03C5QK62K025XD",
"incident_id": "01M2JZSJDQC2YEP6VPMWNFGD5X",
"status": "resolved",
"updated_at": "2026-09-15T21:38:12Z"
},
{
"body": "We’ve deployed the fix, and sandbox creation from snapshots is operating normally. \n\nWe’re continuing to monitor to confirm stability.",
"created_at": "2026-09-15T21:01:44Z",
"display_at": "2026-09-15T21:01:44Z",
"id": "01M2KE0BJVBVFEDT6WX2XAZZCM",
"incident_id": "01M2JZSJDQC2YEP6VPMWNFGD5X",
"status": "monitoring",
"updated_at": "2026-09-15T21:01:44Z"
},
{
"body": "We’ve confirmed the root cause and are working to deploy a fix. \n\nWe’ll share another update once the fix is in place and we’ve verified recovery.",
"created_at": "2026-09-15T20:06:44Z",
"display_at": "2026-09-15T20:06:44Z",
"id": "01M2KAVMYTEMCPA39CV3FVXR4W",
"incident_id": "01M2JZSJDQC2YEP6VPMWNFGD5X",
"status": "identified",
"updated_at": "2026-09-15T20:06:44Z"
},
{
"body": "Our investigation points to a compatibility issue affecting some snapshot restores. We’re validating these findings and working toward a resolution. We’ll share further updates as we learn more.",
"created_at": "2026-09-15T17:44:43Z",
"display_at": "2026-09-15T17:44:43Z",
"id": "01M2K2QKMBGAYH3BWAVH4SWRBE",
"incident_id": "01M2JZSJDQC2YEP6VPMWNFGD5X",
"status": "identified",
"updated_at": "2026-09-15T17:44:43Z"
},
{
"body": "Some teams are experiencing elevated error rates when creating sandboxes from snapshots. \n\nOur team is investigating the root cause and will share updates as we learn more.",
"created_at": "2026-09-15T16:53:22Z",
"display_at": "2026-09-15T16:53:22Z",
"id": "01M2JZSJDQPDPPG4MKJXNNWKZH",
"incident_id": "01M2JZSJDQC2YEP6VPMWNFGD5X",
"status": "investigating",
"updated_at": "2026-09-15T16:53:22Z"
}
],
"name": "Elevated error rates when creating sandboxes from snapshots",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-09-15T21:38:12Z",
"status": "resolved",
"updated_at": "2026-09-15T21:38:12Z"
},
{
"created_at": "2026-09-04T19:16:13Z",
"id": "01M1PXK7RKA1WJDTX6EH2WN611",
"impact": "major",
"incident_updates": [
{
"body": "All operations are fully recovered.",
"created_at": "2026-09-04T19:18:48Z",
"display_at": "2026-09-04T18:46:00Z",
"id": "01M1PXQYHEPW0ZSJ247TPFJNTQ",
"incident_id": "01M1PXK7RKA1WJDTX6EH2WN611",
"status": "resolved",
"updated_at": "2026-09-04T19:27:06Z"
},
{
"body": "During an internal migration operation, a subset of traffic on our US cluster started erroring. Impact peaked at ~15% error rate.",
"created_at": "2026-09-04T19:16:13Z",
"display_at": "2026-09-04T18:26:00Z",
"id": "01M1PXK7RKSYT00X0EZQ7778MM",
"incident_id": "01M1PXK7RKA1WJDTX6EH2WN611",
"status": "identified",
"updated_at": "2026-09-04T19:26:47Z"
}
],
"name": "Elevated errors levels on US cluster from internal migration",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-09-04T18:46:00Z",
"status": "resolved",
"updated_at": "2026-09-10T01:59:15Z"
},
{
"created_at": "2026-09-03T01:21:20Z",
"id": "01M1JDPATHCPC3WCNGN66SRQVS",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved. Sandbox creation and API error rates are back to normal.\nWe apologize for the disruption.",
"created_at": "2026-09-03T03:02:17Z",
"display_at": "2026-09-03T03:02:17Z",
"id": "01M1JKF5QP9EERAQQG3G433K4D",
"incident_id": "01M1JDPATHCPC3WCNGN66SRQVS",
"status": "resolved",
"updated_at": "2026-09-03T03:02:17Z"
},
{
"body": "The service has recovered and API error rates are back to normal. We are keeping this incident in monitoring status to confirm full stability before we mark it resolved.",
"created_at": "2026-09-03T02:32:37Z",
"display_at": "2026-09-03T02:32:37Z",
"id": "01M1JHRVEMN3QS97MXRTWCVSGR",
"incident_id": "01M1JDPATHCPC3WCNGN66SRQVS",
"status": "monitoring",
"updated_at": "2026-09-03T02:32:37Z"
},
{
"body": "We are still working to stabilize the affected infrastructure. API error rates have dropped and are continuing to recover. Our infrastructure team is actively working to bring all services fully back up. We will post another update shortly.",
"created_at": "2026-09-03T02:23:31Z",
"display_at": "2026-09-03T02:23:31Z",
"id": "01M1JH86Z3EJJGEZ91CE67X7D4",
"incident_id": "01M1JDPATHCPC3WCNGN66SRQVS",
"status": "identified",
"updated_at": "2026-09-03T02:23:31Z"
},
{
"body": "We are still working on a fix for the elevated error rates and increased sandbox start times. A portion of sandbox creation requests are currently failing or taking longer than usual. Our team is scaling capacity to reduce the impact while we work toward a full resolution. We will post another update shortly.",
"created_at": "2026-09-03T01:54:35Z",
"display_at": "2026-09-03T01:54:35Z",
"id": "01M1JFK74A7TGWJR3MGNARPK5Z",
"incident_id": "01M1JDPATHCPC3WCNGN66SRQVS",
"status": "identified",
"updated_at": "2026-09-03T01:54:35Z"
},
{
"body": "We are still working on a fix for the elevated error rates and increased sandbox start times. Our team is scaling capacity to reduce the impact while we work toward a full resolution. Some users may continue to see failed requests or slower sandbox creation.",
"created_at": "2026-09-03T01:44:34Z",
"display_at": "2026-09-03T01:44:34Z",
"id": "01M1JF0WQ3EZYERERRRPHYJT19",
"incident_id": "01M1JDPATHCPC3WCNGN66SRQVS",
"status": "identified",
"updated_at": "2026-09-03T01:44:34Z"
},
{
"body": "We have identified the cause of the elevated error rates and increased sandbox start times. Our team is working on a fix and we will post another update shortly.",
"created_at": "2026-09-03T01:21:20Z",
"display_at": "2026-09-03T01:14:00Z",
"id": "01M1JDPATHPMTQ5009R511H9PD",
"incident_id": "01M1JDPATHCPC3WCNGN66SRQVS",
"status": "identified",
"updated_at": "2026-09-03T01:22:57Z"
}
],
"name": "Elevated error rates and slower sandbox start times",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-09-03T03:02:17Z",
"status": "resolved",
"updated_at": "2026-09-10T00:18:31Z"
},
{
"created_at": "2026-09-03T00:02:56Z",
"id": "01M1J96SQFFMKRZKKFCQ4MN80Q",
"impact": "minor",
"incident_updates": [
{
"body": "Sandbox start times and error rates have returned to normal and the incident is fully resolved.",
"created_at": "2026-09-03T00:22:35Z",
"display_at": "2026-09-03T00:18:00Z",
"id": "01M1JAARCHD0A9VBHA2FWSV846",
"incident_id": "01M1J96SQFFMKRZKKFCQ4MN80Q",
"status": "resolved",
"updated_at": "2026-09-03T00:22:43Z"
},
{
"body": "We have identified the cause of the elevated errors and resolved the issue. An internal caching layer is under heavy load due to an unusually high volume of running sandboxes, and our infra team is working on the fix.",
"created_at": "2026-09-03T00:21:21Z",
"display_at": "2026-09-03T00:14:00Z",
"id": "01M1JA8G15ZPWWDDS31W10GZW4",
"incident_id": "01M1J96SQFFMKRZKKFCQ4MN80Q",
"status": "identified",
"updated_at": "2026-09-03T00:21:31Z"
},
{
"body": "We are currently investigating elevated error rates and increased sandbox start times. Some users may experience failed requests or slower-than-usual sandbox creation. Our team is actively working on it and we will post an update shortly.",
"created_at": "2026-09-03T00:02:56Z",
"display_at": "2026-09-02T23:55:00Z",
"id": "01M1J96SQFMW9VQ01EMBSZN2A4",
"incident_id": "01M1J96SQFFMKRZKKFCQ4MN80Q",
"status": "investigating",
"updated_at": "2026-09-03T00:03:18Z"
}
],
"name": "Elevated error rates and slower sandbox start times",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-09-03T00:18:00Z",
"status": "resolved",
"updated_at": "2026-09-03T00:22:35Z"
},
{
"created_at": "2026-09-01T18:37:12Z",
"id": "01M1F45MTGZ1JNET70K1XXKPE3",
"impact": "minor",
"incident_updates": [
{
"body": "The build failures have been resolved.",
"created_at": "2026-09-01T22:18:47Z",
"display_at": "2026-09-01T21:38:00Z",
"id": "01M1FGVC4JK57QW2KK2KVB11HK",
"incident_id": "01M1F45MTGZ1JNET70K1XXKPE3",
"status": "resolved",
"updated_at": "2026-09-01T22:19:22Z"
},
{
"body": "We are investigating an elevated rate of template build failures. Some builds may fail or run slowly while we work on it.",
"created_at": "2026-09-01T18:42:33Z",
"display_at": "2026-09-01T18:42:33Z",
"id": "01M1F4FDJM6JBJ9R9WFJARW0V9",
"incident_id": "01M1F45MTGZ1JNET70K1XXKPE3",
"status": "investigating",
"updated_at": "2026-09-01T18:59:50Z"
},
{
"body": "We are investigating an elevated rate of template build failures. Some builds may fail or run slowly while we work on it.",
"created_at": "2026-09-01T18:37:12Z",
"display_at": "2026-09-01T18:37:12Z",
"id": "01M1F45MTGEB7FF1VZS2N8CJPY",
"incident_id": "01M1F45MTGZ1JNET70K1XXKPE3",
"status": "investigating",
"updated_at": "2026-09-01T18:37:12Z"
}
],
"name": "Elevated template build failures",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-09-01T21:38:00Z",
"status": "resolved",
"updated_at": "2026-09-01T22:18:47Z"
},
{
"created_at": "2026-09-01T13:05:19Z",
"id": "01M1EH5Y3ZBBCAWXBVZG3TM3BX",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and template builds are operating normally. Builds that failed during the outage can now be retried.\n\nWe apologize for the inconvenience.",
"created_at": "2026-09-01T13:05:19Z",
"display_at": "2026-09-01T01:07:00Z",
"id": "01M1EH5Y3Z14QX5Y50BC9R8205",
"incident_id": "01M1EH5Y3ZBBCAWXBVZG3TM3BX",
"status": "resolved",
"updated_at": "2026-09-01T13:08:00Z"
},
{
"body": "We corrected the configuration and restored the affected build infrastructure. We are monitoring template-build error rates as the service recovers.",
"created_at": "2026-09-01T13:05:19Z",
"display_at": "2026-08-31T22:41:00Z",
"id": "01M1EH5Y3ZB2DSMGF6QEPHV2XS",
"incident_id": "01M1EH5Y3ZBBCAWXBVZG3TM3BX",
"status": "monitoring",
"updated_at": "2026-09-01T13:05:19Z"
},
{
"body": "We identified an incorrect configuration on newly started template-build infrastructure. This caused some builds to fail before execution began. We are applying a fix.",
"created_at": "2026-09-01T13:05:19Z",
"display_at": "2026-08-31T22:37:00Z",
"id": "01M1EH5Y3Z0PJAD2REQZ3B5714",
"incident_id": "01M1EH5Y3ZBBCAWXBVZG3TM3BX",
"status": "identified",
"updated_at": "2026-09-01T13:05:19Z"
},
{
"body": "We are investigating intermittent failures affecting some template builds. Failed builds may return an internal error. Retrying may succeed.",
"created_at": "2026-09-01T13:05:19Z",
"display_at": "2026-08-31T21:37:00Z",
"id": "01M1EH5Y3ZJMEQ66W07TF12Q3K",
"incident_id": "01M1EH5Y3ZBBCAWXBVZG3TM3BX",
"status": "investigating",
"updated_at": "2026-09-01T13:05:19Z"
}
],
"name": "Intermittent template build failures",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-09-01T01:07:00Z",
"status": "resolved",
"updated_at": "2026-09-01T13:05:19Z"
},
{
"created_at": "2026-08-27T14:50:21Z",
"id": "01M11V6N7S8GKDSRJN802B1BPF",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and the service is back to normal. Please reach out to our support if you experience any further issues.",
"created_at": "2026-08-27T17:11:32Z",
"display_at": "2026-08-27T17:11:32Z",
"id": "01M123961ZFX5126YXKJGHZB3K",
"incident_id": "01M11V6N7S8GKDSRJN802B1BPF",
"status": "resolved",
"updated_at": "2026-08-27T17:11:32Z"
},
{
"body": "We have deployed a fix, and the error rates should be returning to normal.\n\nWe will continue to monitor the situation.",
"created_at": "2026-08-27T16:17:58Z",
"display_at": "2026-08-27T16:17:58Z",
"id": "01M12072Z1K54QF0AN5ZDBZKR0",
"incident_id": "01M11V6N7S8GKDSRJN802B1BPF",
"status": "monitoring",
"updated_at": "2026-08-27T16:17:58Z"
},
{
"body": "We are investigating an increased error rate for pause/resume operations.\n\nWe will post updates as we learn more.",
"created_at": "2026-08-27T14:50:21Z",
"display_at": "2026-08-27T14:50:21Z",
"id": "01M11V6N7SQ6E2E2Q6F0KJ3Y88",
"incident_id": "01M11V6N7S8GKDSRJN802B1BPF",
"status": "investigating",
"updated_at": "2026-08-27T14:50:21Z"
}
],
"name": "Increased error rate for pause/resume operations on US cluster",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-08-27T17:11:32Z",
"status": "resolved",
"updated_at": "2026-08-27T17:11:32Z"
},
{
"created_at": "2026-08-25T14:00:24Z",
"id": "01M0WKHRY5M235Q5GMZ47Q5MFS",
"impact": "minor",
"incident_updates": [
{
"body": "A configuration change on our side caused elevated 503 errors when connecting to paused sandboxes in the US region. We reverted the change, and error rates returned to normal at 12:32 UTC. \n\nSandboxes that were already running were not affected, no sandbox data was lost, and any request that failed will succeed on retry.\n\nThe EU and APAC regions were not affected. \n\nIf you are still seeing failures, please contact [support@e2b.dev](mailto:support@e2b.dev). \n\nWe apologize for the disruption.",
"created_at": "2026-08-25T14:00:24Z",
"display_at": "2026-08-25T12:32:00Z",
"id": "01M0WKHRY5HD94XJJWAZD4YSCJ",
"incident_id": "01M0WKHRY5M235Q5GMZ47Q5MFS",
"status": "resolved",
"updated_at": "2026-08-25T14:00:24Z"
},
{
"body": "We are investigating an increased error rate when connecting to paused sandboxes.\n\nRunning sandboxes are not affected.",
"created_at": "2026-08-25T14:00:24Z",
"display_at": "2026-08-25T11:33:00Z",
"id": "01M0WKHRY5CE20GWV33PW8D0WQ",
"incident_id": "01M0WKHRY5M235Q5GMZ47Q5MFS",
"status": "investigating",
"updated_at": "2026-08-25T14:00:24Z"
}
],
"name": "Increased error rate when connecting to paused sandboxes",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-08-25T12:32:00Z",
"status": "resolved",
"updated_at": "2026-08-25T14:00:24Z"
},
{
"created_at": "2026-08-21T23:17:43Z",
"id": "01M0K9VBSEJ9W152V9B9X83X43",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting sandbox traffic connections in the EU region has now been resolved. A fix has been deployed and network traffic operating normally. Thank you for your patience.",
"created_at": "2026-08-21T23:26:32Z",
"display_at": "2026-08-21T23:26:32Z",
"id": "01M0KABGNPG13ZH5AN02BE727E",
"incident_id": "01M0K9VBSEJ9W152V9B9X83X43",
"status": "resolved",
"updated_at": "2026-08-21T23:34:49Z"
},
{
"body": "We are continuing to work on the issue affecting sandbox traffic connections. We have deployed a fix and the service is now recovering. We are monitoring closely and will post a final update once it is fully resolved.",
"created_at": "2026-08-21T23:20:46Z",
"display_at": "2026-08-21T23:18:00Z",
"id": "01M0KA0YARYZJFTEPA8V02926Z",
"incident_id": "01M0K9VBSEJ9W152V9B9X83X43",
"status": "monitoring",
"updated_at": "2026-08-21T23:33:15Z"
},
{
"body": "We are seeing an issue affecting sandbox traffic connections in the EU region. We are working on a fix and will post an update as soon as we have more information.",
"created_at": "2026-08-21T23:17:43Z",
"display_at": "2026-08-21T23:03:00Z",
"id": "01M0K9VBSE7GHYFVXESF5K21QY",
"incident_id": "01M0K9VBSEJ9W152V9B9X83X43",
"status": "identified",
"updated_at": "2026-08-21T23:33:34Z"
}
],
"name": "EU region sandbox traffic connection issues",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-08-21T23:26:32Z",
"status": "resolved",
"updated_at": "2026-08-21T23:36:23Z"
},
{
"created_at": "2026-08-20T16:25:07Z",
"id": "01M0FZV59HVG6G9D8BEP0ZRW4P",
"impact": "minor",
"incident_updates": [
{
"body": "Resolved. Google Cloud fully resolved the underlying Compute Engine incident at 12:37 PDT and all sandbox operations in the US region are back to normal.",
"created_at": "2026-08-20T20:27:38Z",
"display_at": "2026-08-20T20:27:38Z",
"id": "01M0GDQ7ACM5H6A68939KCTHPN",
"incident_id": "01M0FZV59HVG6G9D8BEP0ZRW4P",
"status": "resolved",
"updated_at": "2026-08-20T20:27:38Z"
},
{
"body": "We no longer see any impact on our customers. Sandbox create, pause, and resume in the US region are operating normally. This incident remains in monitoring while we wait for Google Cloud to fully resolve the underlying Compute Engine issue. We will post a final update once that is confirmed.",
"created_at": "2026-08-20T18:41:22Z",
"display_at": "2026-08-20T18:41:22Z",
"id": "01M0G7MMFWW5NH38TNCDFJ089Y",
"incident_id": "01M0FZV59HVG6G9D8BEP0ZRW4P",
"status": "monitoring",
"updated_at": "2026-08-20T18:41:22Z"
},
{
"body": "We are no longer seeing customer impact from the earlier Google Cloud Compute Engine incident. Sandbox create, pause, and resume in the US region have returned to normal. We are keeping this incident open and monitoring to confirm stability before marking it resolved.",
"created_at": "2026-08-20T18:02:48Z",
"display_at": "2026-08-20T18:02:48Z",
"id": "01M0G5E0XWYY8W3AQ4NRPTR7Z9",
"incident_id": "01M0FZV59HVG6G9D8BEP0ZRW4P",
"status": "monitoring",
"updated_at": "2026-08-20T18:02:48Z"
},
{
"body": "We’ve identified the issue as related to an ongoing incident with one of our upstream providers. We’re monitoring their recovery and its impact on our service. Upstream incident: https://status.cloud.google.com/incidents/utF3FMFdQfwBzJcGG6vf",
"created_at": "2026-08-20T17:51:26Z",
"display_at": "2026-08-20T17:51:26Z",
"id": "01M0G4S6CC275TF8DYNXECNH50",
"incident_id": "01M0FZV59HVG6G9D8BEP0ZRW4P",
"status": "monitoring",
"updated_at": "2026-08-20T17:51:26Z"
},
{
"body": "Service is recovering. Sandbox operations are stabilizing and error rates are returning to normal. We continue to monitor closely.",
"created_at": "2026-08-20T17:23:48Z",
"display_at": "2026-08-20T17:23:48Z",
"id": "01M0G36KBFM9BFFMP4JFKQY3BF",
"incident_id": "01M0FZV59HVG6G9D8BEP0ZRW4P",
"status": "monitoring",
"updated_at": "2026-08-20T17:23:48Z"
},
{
"body": "We are investigating increased error rates for sandbox operations. Start times are slower than usual, and a small number of sandbox resumes (under 1%) are affected. Adding retries to your sandbox operations can help mitigate the impact while we work on a fix",
"created_at": "2026-08-20T17:15:27Z",
"display_at": "2026-08-20T17:15:27Z",
"id": "01M0G2QA4124MR0S480X3G9HRG",
"incident_id": "01M0FZV59HVG6G9D8BEP0ZRW4P",
"status": "investigating",
"updated_at": "2026-08-20T17:15:27Z"
},
{
"body": "We are experiencing elevated error rates for sandbox operations.\n\nThe team is investigating the root cause, and we will keep you updated as we learn more.\n\nWe apologize for the inconvenience.",
"created_at": "2026-08-20T16:25:07Z",
"display_at": "2026-08-20T16:25:07Z",
"id": "01M0FZV59HYXZS5JNQMQQHV06T",
"incident_id": "01M0FZV59HVG6G9D8BEP0ZRW4P",
"status": "investigating",
"updated_at": "2026-08-20T16:25:07Z"
}
],
"name": "Elevated error rates for sandbox operations",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-08-20T20:27:38Z",
"status": "resolved",
"updated_at": "2026-08-20T20:27:38Z"
},
{
"created_at": "2026-08-05T00:08:31Z",
"id": "01KZ7M052PN6S8T03H15KJB1DQ",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting volume content access outside of sandboxes has been resolved. A domain configuration mismatch was causing authorization errors when customers attempted to read or write files directly through our volume API without using a sandbox.\n\nWe apologize for the disruption this caused. If you continue to experience any issues accessing your volumes, please contact our support team.",
"created_at": "2026-08-05T00:17:08Z",
"display_at": "2026-08-05T00:17:08Z",
"id": "01KZ7MFXXZBD297VPBTZ7VQRQV",
"incident_id": "01KZ7M052PN6S8T03H15KJB1DQ",
"status": "resolved",
"updated_at": "2026-08-05T00:17:08Z"
},
{
"body": "We are currently investigating an issue affecting volume content access outside of sandboxes. Customers using our volume feature to read and write files directly (without going through a sandbox) may experience authorization errors.\n\nOur team identified a domain configuration mismatch that was introduced in a recent deployment and is working on a fix. We expect to have this resolved shortly.\n\nWe apologize for any disruption this may cause. If you're experiencing issues accessing your volumes, please reach out to our support team and we'll be happy to assist.",
"created_at": "2026-08-05T00:08:31Z",
"display_at": "2026-08-05T00:08:31Z",
"id": "01KZ7M052PP9PPRVF2C56CKWDV",
"incident_id": "01KZ7M052PN6S8T03H15KJB1DQ",
"status": "identified",
"updated_at": "2026-08-05T00:08:31Z"
}
],
"name": "Volumes content inaccessible outside of sandbox",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-08-05T00:17:08Z",
"status": "resolved",
"updated_at": "2026-08-05T00:17:08Z"
},
{
"created_at": "2026-08-04T15:31:07Z",
"id": "01KZ6PCRV3VHCTMN5GPC8Z9NJH",
"impact": "minor",
"incident_updates": [
{
"body": "Ubuntu package archive has recovered, and template builds and `apt` installs are working normally again. \n\nIf you hit failures during the outage, please retry now or contact our support at support@e2b.dev. \n\nThanks for your patience",
"created_at": "2026-08-04T17:15:52Z",
"display_at": "2026-08-04T17:15:52Z",
"id": "01KZ6WCK0WA79K1M1NJXN1WRBG",
"incident_id": "01KZ6PCRV3VHCTMN5GPC8Z9NJH",
"status": "resolved",
"updated_at": "2026-08-04T17:15:52Z"
},
{
"body": "We’re seeing intermittent template build failures caused by an upstream outage. Any build or sandbox command that installs packages via `apt` may intermittently fail or time out. Retries may succeed.\n\nUpstream status: [**https://status.canonical.com/**](https://status.canonical.com/#/)\n\nWe’re monitoring and will update as it recovers.",
"created_at": "2026-08-04T15:31:07Z",
"display_at": "2026-08-04T15:31:07Z",
"id": "01KZ6PCRV3EN6CHPFEK10QNF1T",
"incident_id": "01KZ6PCRV3VHCTMN5GPC8Z9NJH",
"status": "identified",
"updated_at": "2026-08-04T15:31:07Z"
}
],
"name": "Template build failures - upstream Ubuntu (apt) outage",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-08-04T17:15:52Z",
"status": "resolved",
"updated_at": "2026-08-04T17:15:52Z"
},
{
"created_at": "2026-07-24T16:50:42Z",
"id": "01KYAGJKABKCDZF85YC6NH507Z",
"impact": "minor",
"incident_updates": [
{
"body": "Cluster capacity is sufficient, and we are continuing monitoring the situation.",
"created_at": "2026-07-24T17:07:21Z",
"display_at": "2026-07-24T17:07:21Z",
"id": "01KYAHH2D2C8GXFW97H7T01X4V",
"incident_id": "01KYAGJKABKCDZF85YC6NH507Z",
"status": "resolved",
"updated_at": "2026-07-24T17:07:21Z"
},
{
"body": "Monitoring cluster recovery from exhaustion",
"created_at": "2026-07-24T16:50:42Z",
"display_at": "2026-07-24T16:50:42Z",
"id": "01KYAGJKABABDTDQWF0RJ8NZ0S",
"incident_id": "01KYAGJKABKCDZF85YC6NH507Z",
"status": "monitoring",
"updated_at": "2026-07-24T16:50:42Z"
}
],
"name": "High demand caused resource exhaustion",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-07-24T17:07:21Z",
"status": "resolved",
"updated_at": "2026-07-24T17:07:21Z"
},
{
"created_at": "2026-07-24T06:52:11Z",
"id": "01KY9EANPKK7C2XYNKB5H30XMP",
"impact": "minor",
"incident_updates": [
{
"body": "We identified and recovered affected data. No customer operation impacted.",
"created_at": "2026-07-24T08:48:29Z",
"display_at": "2026-07-24T08:48:29Z",
"id": "01KY9MZMFHEHDFT3SB7GRVP1NV",
"incident_id": "01KY9EANPKK7C2XYNKB5H30XMP",
"status": "resolved",
"updated_at": "2026-07-24T08:48:29Z"
},
{
"body": "Stripe backend looks degrading, we are investigating affected components.",
"created_at": "2026-07-24T06:52:11Z",
"display_at": "2026-07-24T06:52:11Z",
"id": "01KY9EANPKRCDAFCQYF6NQ53X2",
"incident_id": "01KY9EANPKK7C2XYNKB5H30XMP",
"status": "identified",
"updated_at": "2026-07-24T08:49:41Z"
}
],
"name": "Stripe services are degrading, which will affects the team and billing management",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-07-24T08:48:29Z",
"status": "resolved",
"updated_at": "2026-07-24T08:48:29Z"
},
{
"created_at": "2026-07-23T14:07:25Z",
"id": "01KY7MTWZJ2X17QTD0G8AEKBD1",
"impact": "minor",
"incident_updates": [
{
"body": "Resolved this",
"created_at": "2026-07-23T17:09:12Z",
"display_at": "2026-07-23T17:09:12Z",
"id": "01KY7Z7QRP1K4B9T1ZSPNTPJVX",
"incident_id": "01KY7MTWZJ2X17QTD0G8AEKBD1",
"status": "resolved",
"updated_at": "2026-07-23T17:09:12Z"
},
{
"body": "Core issue identified and fixed. Monitoring systems recovery.",
"created_at": "2026-07-23T14:08:17Z",
"display_at": "2026-07-23T13:44:00Z",
"id": "01KY7MWFJ6R9AKVJG6X3G8NCXP",
"incident_id": "01KY7MTWZJ2X17QTD0G8AEKBD1",
"status": "monitoring",
"updated_at": "2026-07-23T14:11:05Z"
},
{
"body": "Degraded performance for sandbox pause operation.",
"created_at": "2026-07-23T14:07:25Z",
"display_at": "2026-07-23T13:35:00Z",
"id": "01KY7MTWZJ4900H21RG8XV5JJ8",
"incident_id": "01KY7MTWZJ2X17QTD0G8AEKBD1",
"status": "investigating",
"updated_at": "2026-07-23T14:09:25Z"
}
],
"name": "Elevated error rates for pause sandboxes on US cluster",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-07-23T17:09:12Z",
"status": "resolved",
"updated_at": "2026-07-23T17:09:12Z"
},
{
"created_at": "2026-07-22T06:48:06Z",
"id": "01KY499RCWA3Z2NF3JP32127DR",
"impact": "minor",
"incident_updates": [
{
"body": "Resolved this",
"created_at": "2026-07-22T08:14:01Z",
"display_at": "2026-07-22T08:14:01Z",
"id": "01KY4E729YSHMVDB73T25BW5R2",
"incident_id": "01KY499RCWA3Z2NF3JP32127DR",
"status": "resolved",
"updated_at": "2026-07-22T08:14:01Z"
},
{
"body": "Monitoring system recovery",
"created_at": "2026-07-22T06:50:57Z",
"display_at": "2026-07-22T06:50:57Z",
"id": "01KY49EZNT9XEZV3CZ51AJ3W20",
"incident_id": "01KY499RCWA3Z2NF3JP32127DR",
"status": "monitoring",
"updated_at": "2026-07-22T06:50:57Z"
},
{
"body": "We identified and resolved issue, now traffic should be recovering. ",
"created_at": "2026-07-22T06:49:43Z",
"display_at": "2026-07-22T06:30:00Z",
"id": "01KY49CQ5RKN0X4857V0XVQGTA",
"incident_id": "01KY499RCWA3Z2NF3JP32127DR",
"status": "identified",
"updated_at": "2026-07-22T06:50:43Z"
},
{
"body": "Investigating this",
"created_at": "2026-07-22T06:48:06Z",
"display_at": "2026-07-22T05:40:00Z",
"id": "01KY499RCWSMJJJRVTGMN6TG3E",
"incident_id": "01KY499RCWA3Z2NF3JP32127DR",
"status": "investigating",
"updated_at": "2026-07-22T06:48:24Z"
}
],
"name": "Elevated error rates for pause/connect/snapshot sandboxes on US cluster",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-07-22T08:14:01Z",
"status": "resolved",
"updated_at": "2026-07-22T08:14:01Z"
},
{
"created_at": "2026-07-16T09:13:38Z",
"id": "01KXN37Y1SJ0J34QG1QAHTGB6Z",
"impact": "minor",
"incident_updates": [
{
"body": "Issue confirmed by our auth provider, waiting for root cause. A configuration update caused some legitimate authentication-related requests to be incorrectly blocked.",
"created_at": "2026-07-16T09:17:35Z",
"display_at": "2026-07-16T09:17:35Z",
"id": "01KXN3F5MZFH876Z82CRWVW50W",
"incident_id": "01KXN37Y1SJ0J34QG1QAHTGB6Z",
"status": "resolved",
"updated_at": "2026-07-20T09:56:18Z"
},
{
"body": "The issue seems to be resolved",
"created_at": "2026-07-16T09:15:25Z",
"display_at": "2026-07-16T09:11:00Z",
"id": "01KXN3B6TVDV8HBZG60W5EM3KD",
"incident_id": "01KXN37Y1SJ0J34QG1QAHTGB6Z",
"status": "monitoring",
"updated_at": "2026-07-16T09:16:52Z"
},
{
"body": "Dashboard auth isn't down",
"created_at": "2026-07-16T09:13:38Z",
"display_at": "2026-07-16T08:55:00Z",
"id": "01KXN37Y1SFM3H5PRFD1P74F1N",
"incident_id": "01KXN37Y1SJ0J34QG1QAHTGB6Z",
"status": "identified",
"updated_at": "2026-07-16T09:16:11Z"
}
],
"name": "Dashboard auth not functioning",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-07-16T09:17:35Z",
"status": "resolved",
"updated_at": "2026-07-16T09:17:35Z"
},
{
"created_at": "2026-07-01T15:16:04Z",
"id": "01KWF40S2AEM67AZV498QST8D4",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved, and all services are operating normally.",
"created_at": "2026-07-01T18:45:09Z",
"display_at": "2026-07-01T18:45:09Z",
"id": "01KWFFZM2TNX4H1AAQKQZQDWK4",
"incident_id": "01KWF40S2AEM67AZV498QST8D4",
"status": "resolved",
"updated_at": "2026-07-01T18:45:09Z"
},
{
"body": "The fix has been fully deployed, and service has returned to normal.\n\nWe are continuing to monitor the system closely to ensure everything remains stable.\n\nWe sincerely apologize for the disruption and appreciate your patience while we worked to resolve the issue.",
"created_at": "2026-07-01T15:44:14Z",
"display_at": "2026-07-01T15:44:14Z",
"id": "01KWF5MBE392KCJSS4JK29P0S4",
"incident_id": "01KWF40S2AEM67AZV498QST8D4",
"status": "monitoring",
"updated_at": "2026-07-01T15:44:14Z"
},
{
"body": "We've identified the root cause and are rolling out a fix. Service should begin returning to normal shortly.",
"created_at": "2026-07-01T15:36:44Z",
"display_at": "2026-07-01T15:36:44Z",
"id": "01KWF56M9EGXJ351NSNGBP881Y",
"incident_id": "01KWF40S2AEM67AZV498QST8D4",
"status": "identified",
"updated_at": "2026-07-01T15:36:44Z"
},
{
"body": "This incident is affecting sandbox API operations and template builds. We are still investigating the root cause.",
"created_at": "2026-07-01T15:23:16Z",
"display_at": "2026-07-01T15:23:16Z",
"id": "01KWF4DYPPD1GS48SGBANK20FY",
"incident_id": "01KWF40S2AEM67AZV498QST8D4",
"status": "investigating",
"updated_at": "2026-07-01T15:23:16Z"
},
{
"body": "We are investigating an issue causing errors on our EU cluster. We will share updates as we learn more.\n\nWe apologize for the inconvenience.",
"created_at": "2026-07-01T15:16:04Z",
"display_at": "2026-07-01T15:16:04Z",
"id": "01KWF40S2AVZZG8AXHB96VE7H5",
"incident_id": "01KWF40S2AEM67AZV498QST8D4",
"status": "investigating",
"updated_at": "2026-07-01T15:16:04Z"
}
],
"name": "EU cluster degradation",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-07-01T18:45:09Z",
"status": "resolved",
"updated_at": "2026-07-01T18:45:09Z"
},
{
"created_at": "2026-06-29T11:41:06Z",
"id": "01KW9JXQBQ85Y8T9VBYQ0R3EXK",
"impact": "minor",
"incident_updates": [
{
"body": "The situation has been fully resolved, and the EU cluster is fully operational again.\n\nWe apologize again for the inconvenience.",
"created_at": "2026-06-29T11:41:06Z",
"display_at": "2026-06-29T10:27:00Z",
"id": "01KW9JXQBQCWVBTFTSFEHG507R",
"incident_id": "01KW9JXQBQ85Y8T9VBYQ0R3EXK",
"status": "resolved",
"updated_at": "2026-06-29T11:41:06Z"
},
{
"body": "We've identified an issue causing an elevated error rate on our EU cluster. \n\nThe team is working on resolving the situation as soon as possible. We sincerely apologize for the inconvenience.",
"created_at": "2026-06-29T11:41:06Z",
"display_at": "2026-06-29T10:16:00Z",
"id": "01KW9JXQBQM3YVT94Q8HM2212B",
"incident_id": "01KW9JXQBQ85Y8T9VBYQ0R3EXK",
"status": "identified",
"updated_at": "2026-06-29T11:41:06Z"
}
],
"name": "Elevated error rates for resuming/creating sandboxes on EU cluster",
"page_id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"resolved_at": "2026-06-29T10:27:00Z",
"status": "resolved",
"updated_at": "2026-06-29T11:41:06Z"
}
],
"page": {
"id": "01J9Q5X54VPEFRATRWHVHEBA6A",
"name": "E2B",
"updated_at": "2026-11-11T19:12:58Z",
"url": "https://status.e2b.dev/"
}
}