Snapshot 257299
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"body": "We are no longer experiencing WatchGuard Endpoint Security SIEM service and this incident is now resolved. The WatchGuard Endpoint Security SIEM endpoint is operating normally at this time. \n\nAgain, we apologize for any impact this may have had on you or your customers.",
"created_at": "2026-11-09T20:17:16.060Z",
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"body": "On 3 November 2026, at approximately 19:50 UTC, some of our FireCloud customers experienced connectivity issues that impacted customer sessions, including DNS lookups. The impact was limited to some customers in AMER-Ohio-01 only. Our engineering team replaced the affected server, and service returned to normal operation at 21:10 UTC.\u003cbr\u003e\u003cbr\u003eCustomers with an on-premise Firebox might have needed to manually reactivate their FireCloud Gateway in the FireCloud UI after this event. If users experience connectivity issues or problems connecting to on-premise resources, please contact WatchGuard Support directly.\u003cbr\u003e\u003cbr\u003eWe sincerely apologize for the impact on our affected customers, and we know the stability of FireCloud is important to you and your business. At WatchGuard, we will never be satisfied with anything less than perfect operational performance and will continue to do everything we can to drive improvements across our services.",
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"body": "Our team continues to work actively on resolving the incident persistence issue. Mitigation measures are in place, and current metrics indicate improved processing times and reduced delays. While recovery is still in progress, we are closely monitoring the environment and working toward full resolution. We will provide our next update on October 24 at 18:30 UTC, or sooner if additional information becomes available. Thank you for your patience and understanding",
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"body": "We continue to monitor the recovery process. The next update will be shared on October 24th at 12:30UTC, or earlier if warranted. Thank you for your continued patience. Thank you for your patience.",
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"body": "We are continuing to actively work on resolving the incident persistence issue, and recovery efforts remain ongoing. We are closely monitoring the situation and working toward full recovery. We will post our next update on October 24 at 6:30 UTC, if not sooner. Thank you for your continued patience and understanding.",
"created_at": "2026-10-24T02:46:44.772Z",
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{
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"body": "We are continuing to actively work on the incident persistence issue, and recovery efforts are ongoing. We are closely monitoring progress and working to restore normal operation. We will provide our next update in 4 hours, if not sooner. Thank you for your continued patience.",
"created_at": "2026-10-23T22:46:49.920Z",
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{
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"body": "A fix has been implemented and we are monitoring recovery to ensure incident persistence returns to normal. We will provide our next update in 2 hours, if not sooner. Thank you for your patience.",
"created_at": "2026-10-23T21:06:04.738Z",
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{
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],
"body": "We are continuing to work on resolving the delays affecting incident persistence. We will provide our next update in 2 hours, if not sooner. Thank you for your patience.",
"created_at": "2026-10-23T19:25:43.764Z",
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{
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"body": "We have identified the cause of the delays affecting incident persistence and are working to mitigate the issue. Incident data may be delayed in appearing in the UI. We will provide our next update in 60 minutes, or sooner. We apologize for any impact this may have had on you or your customers.",
"created_at": "2026-10-23T18:19:34.607Z",
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],
"body": "We are investigating delays in incident persistence. Once we determine the impact and scale of these we'll post our next update in 60 minutes, if not sooner.",
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}